Customer Reviews for U-Haul Moving & Storage at 19th & Bell

5 791 évaluations

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

steven mills 
Évaluation :
5

Keith is Awesome, hard working . I will be using that location on a regular basis

Barry Simonton 
Évaluation :
4

The employees were kind and helpful.

mark farkas 
Évaluation :
5

Keith and Roger were most excellent

PHILIP REED 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel lopez 
Évaluation :
5

Just such a great easy experience. Will def use U-Haul again

michelle roberts 
Évaluation :
5

Roger is amazing !Janae was Extremely helpful and I will come back next week ! Everything went smooth and easy ! Even when I went to the wrong place for my reservation! Thank you guys so much !

Benita Winrow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS KOTOS 
Évaluation :
5

The after hours check in leaves a lot to be desired. I was unable to get the app to work to check the trailer back in. I don't think I should be charged a convenience fee for a faulty process.

Lewis Spencer 
Évaluation :
2

The vehicle I reserved online wasn't available. The replacement wouldn't start. The third vehicle worked as expected.

Lester Payne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward Underwood 
Évaluation :
5

Very quick and easy.

Craig Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared Hoag 
Évaluation :
5

Customer Service was exceptional. Hitch Installer went above and beyond on the work performed

Jesse Tarango 
Évaluation :
5

Not sure but I like the new self-serve online pick-up process. It was quicker than usual. Thank you. Great store. Great guys!

Anna Burris 
Évaluation :
5

It's all good! Thanks for all you do! Be safe!

jeff johnson 
Évaluation :
5

The African American Manager was an absolute angel for giving me the benefit of the doubt when I was heavy on the gas fill. He went out of his way to make it right. Thank you very much sir for your kindness. You just don't see that anymore.

JOHN SELLS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronda Toma 
Évaluation :
5

Rien

James Hubbard 
Évaluation :
5

Make sure you do what you have to keep Keith, Jacob and Roger working there.

CASEY TRUMP 
Évaluation :
5

Pull your IT Dept's head OUT OF IT'S ASS. Took the guy 4 trys and 45 minutes to get the contract transaction to complete. When the 4th try failed, he finally keyed in some work-around to FINALLY complete the contract. It took me longer to rent the fucking van than actually using it.

alex schmidt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Cook 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY NELSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ark Eli Tenorio Pagunsan 
Évaluation :
5

We have used this locaion for years and are always happy with our experience Keith Smith is great to work with and is very helpful. Thank You Also the guy that we returned the trailer with (I don't know his name). Very nice and pleasant.

Rhonda Jones 
Évaluation :
5

These gentlemen were the most helpful and went above and beyond the standard request that any customer can ask for and are very flexible with your needs if you just openly talk to them about it

MICHAEL FERRARO 
Évaluation :
5

Roger and staff were awesome! Process was easy and fast. Definitely coming back if we ever need a truck, again.

Chrycia Legendre 
Évaluation :
5

The staff at this location are really helpful

Rakesh Medara 
Évaluation :
5

We had great service from the very friendly and helpful staff. I do recommend this location!

Carrie Darling 
Évaluation :
5

Trucks were ready as promised, clean and ran like brand new! Get pretty good mileage too!

tom hodges 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean Kirkwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila P Hull 
Évaluation :
5

Roger the agent that helped us was genuine in being extremely professional, extremely friendly and extremely engaged in providing an excellent transaction for us. Would definitely recommend this location! Merci.

Brian Lambarri 
Évaluation :
5

Nothing everything was awesome and I'll go back to you again and again and again like I have before good friendly needed what I needed when I needed it thank you again and yes I'd recommend my friend

David Hegel 
Évaluation :
3

You guys gave me one price then charged me and upon the return you guys tried charging me the same price again with an additional charge. Now I'm being hit with two different fees from U-Haul for whatever reason highly unsatisfied would never use or recommend you guys ever again

luke rogers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda borisy 
Évaluation :
5

The team at this location is very friendly and helpful.

george alhames 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert cahill 
Évaluation :
5

Was friendly and broke down costs to me!

Jessica Hobson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Dixon  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joice Freeman  |  Premières impressions 
Évaluation :
5

Staff was great but equipment was defective. Our trailer was fish tailing and ended up dropping it off the first hour of our trip.

KERRESA CHARRIER 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N Reed 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL MCDONALD 
Évaluation :
5

I love these guys. They are the BEST!!! I will only go to this location. Thank you for ALL you guys do.

Tina Daniels 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Grimm 
Évaluation :
5

I had a very easy experience the staff was very friendly and helpful looking forward to do business later on

BRET WALIS 
Évaluation :
2

No one was in the office; 3 customers were waiting. I had to seek out someone to help us. The check in was too complex when I had already checked in on-line. No one walked me to my rental and walked me through how to operate vehicle. When I returned no one was in office to check me out. Disappointed in the service there.

Debra Gennaco 
Évaluation :
5

The customer service there was speedy and friendly

Jerry Winston 
Évaluation :
5

Very professional and service oriented. Thanks!

TIM MACK 
Évaluation :
3

Was required to bring the rental back to this location. Very inconvenient. When dropping trailer back off the guy was more interested in his phone than guiding me to back the trailer up. Very unprofessional. Very disappointed

Emma Pershall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana Williamson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shirley smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Salveson 
Évaluation :
5

Very nice personal

deborah weston 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OWEN GOODWIN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge Herrera-Huerta 
Évaluation :
2

Le client n'a pas laissé de commentaire.

brian yach 
Évaluation :
5

The service was excellent

lizeth marin 
Évaluation :
5

Roger is great, always friendly, informative, a real pleasure to work with, he is a real find to represent your store. Thank you, Dennis McNeil

DENNIS MCNEIL 
Évaluation :
5

I worked with several gentlemen at this location and each one was awesome to deal with. Friendly, knowledgeable, and respectful.

Mark Smerekanych 
Évaluation :
5

Keith was excellent he made sure I understood everything before leaving. When I returned Jacob was great he made sure to answer all my questions. Good job guys!!

COREY COOK 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Nicholas Baca 
Évaluation :
5

Roger the owner was was great, most helpful, since of humor and just an all around great guy, would only use this U-Haul location again to rent from. More business could take lessons from Roger on how to take care of your customers.

dan Sullinger 
Évaluation :
5

Roger was such a help. Very professional, but knowledgeable and nice

Jebadiah Bensing 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy Meraz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn Quintero 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose LaToya 
Évaluation :
5

The guys that work there are great. Very cool and professional. Equipment is always available and well maintained.

Donna Gerron 
Évaluation :
4

A better appraisal of the time estimate, otherwise I really enjoyed the customer service experience.

Eli Pagunsan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack Revilla 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred Henley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim Janssen 
Évaluation :
5

Nothing everything was great thank you again

tracy pasqutto 
Évaluation :
2

I am owed a $50 dollar Guarantee from both here at Bell with Mr Keith Smith, and 35. Th and Cactus with Felix Garza. I need my $100 this is fraud at its finest I went in person to both locations and could not be resolved. And traffic had gotten involved as well.

JANESSA MOLINA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vijaya kulkarni 
Évaluation :
5

S.O.

Renee Banks 
Évaluation :
3

The staff were very nice and professional. I had a problem with equipment that was not available for my reservation and I was not notified of it. They got them from another truck but I was suppose to get a refund and I did not so I am going to have to call them tomorrow. The gas level in the truck did not match with what was on my paperwork. I was running short on time and I didn't let them know before I left the location so I was charged for gas that I should not have been. It was not the best experience I have had with UHaul. Even though the staff was nice, I don't know if I would use this location again.

Cynthia Mulholland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Dixon  |  Premières impressions 
Évaluation :
5

The trailer had not been cleaned but it was okay.

william arbaugh 
Évaluation :
5

Everything was quick and easy, highly recommend!!!

John Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marques Williams 
Évaluation :
5

Keith S was amazing! We had so many problems brought on by ourselves and he was so patient and supportive! What could've been a very frustrating start to our move turned into a sweet experience.

Pamela Rapier 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vicente Torres 
Évaluation :
4

Overall the experience was good. The first trailer we were given was damaged but the team switched it out for us without any hassle. The only problem with our experience was the employee Jacob. He was extremely abrasive and rude with not just us multiple times, but also his coworkers in front of us. He was the worst example of a customer service representative that I have had to deal with in a very long time.

Gretchen Thomas 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse sutulovich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sallee Bishop 
Évaluation :
5

I don't know. Double check that vehicle is shifting properly.

MICHAEL MARTINEZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Loope 
Évaluation :
5

Keith is knowledgeable, professional and very attentive, he asked questions and answered them with ease, to make sure I had everything I needed. I will always return to this specific location for any of my moving and storage needs! Thanks Keith!!

Lita Young 
Évaluation :
5

Nice Quick

Marisa McKenzie 
Évaluation :
5

The gentlemen that worked at this location they were all awesome they helped me out I was unable to pay because of everything cause the mileage I didn't realize i'd use enough as many miles so they put gave me a 7 day promise to pay Thank you for hiring such wonderful people

Katherine Lavra 
Évaluation :
5

Keep doing what you do and serve your customer.

David Carson 
Évaluation :
1

An associate lost the keys didn't check the truck back in when I returned I was overcharged and four days later I still haven't received my money back. Would never rent another uhaul truck ever again

Shavon Dixon 
Évaluation :
5

Every time l go somewhere else it never works out. You guys were awesome. Never failed me once. Thank u

Roxanne Champion 
Évaluation :
5

My service was wonderful. Roger made my experience with uhaul easy and fun.

SUSAN CANOY 
Évaluation :
5

The manager and associate Janae were so helpfully and friendly. So glad I rented from this location.

Mckenna Stockdale 
Évaluation :
5

All the gentlemen were extremely polite and helpful

theresa feulner 
Évaluation :
5

The gentle who helped was handling everything alone. He did a great job, considering. Gove that man a raise!

Glynn Dunbar 
Évaluation :
2

It took over two hours. I was quoted under an hour and a half…

Gretchen Stetter 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Wilkie 
Évaluation :
5

Great Crew

Cody Burt 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Dewitt  |  Expérience générale 
Évaluation :
5

Had a few questions and had the chance to speak to Keith. He was very polite and professional. He answered all my questions and made my experience so much better! Thx for all your help Keith!

Lita Young  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alysha Verba  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Dewitt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis mcclinton  |  Expérience générale 
Évaluation :
5

The staff was very helpful , professional , knowledgeable and very friendly . Great team of workers at this facility.

CLAUDIU HATCU  |  Premières impressions 
Évaluation :
5

The entire staff was helpful, friendly and professional. Merci

kathleen Stringer  |  Expérience générale 
Évaluation :
5

A little pricey

robert tejada  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE MELLMANN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE TRESLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON OGDEN  |  Expérience générale 
Évaluation :
5

Keith & Roger are rock stars!!!

Paula Wilson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY HAARKLAU  |  Expérience générale 
Évaluation :
5

Best customer service ever 🙏🏽

dennis mcclinton  |  Premières impressions 
Évaluation :
5

Keith and his crew were fantastic! Keith provided A+ customer service. Outstanding.

Michael Dalager  |  Premières impressions 
Évaluation :
5

Always a pleasure working with David, Keith, Roger, Johnny, Sam and Janae!!!

DAWN RAEL  |  Premières impressions 
Évaluation :
3

Price changed every month

Juan Martinez  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kenneth Thomas  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheri Hagemann  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaylise Ouderkirk  |  Expérience générale 
Évaluation :
5

I have been to 3 Uhaul locations over the past couple months with me moving and helping my friend move and everyone is always so nice and so helpful. Moving is one of the most stressful things ever and it is so refreshing to talk to people who are genuinely kind and helpful. Thank you so much

Jana Wilson  |  Premières impressions 
Évaluation :
5

Dante & Tyrell are the best. Thank you for all your help.

Elizabeth Ramirez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Hill  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin Jameson  |  Expérience générale 
Évaluation :
5

The manager and all employees were professional, friendly and helpful.

Veronica Roman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES BURKE  |  Expérience générale 
Évaluation :
1

Very bad experience

LANAY BAILEY  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorrie Wheeler  |  Expérience générale 
Évaluation :
1

I was supposed to have a month free and was told repeatedly it was going to be applied and never was. Called 8 times to get it resolved. I called to say i closed my unit and was told it was taken care of and weeks later was told I was supposed to come in person (not needed at the other 2 locations I've used.) I still have not been refunded from January 1st

KATHLEEN AXTELL  |  Expérience générale 
Évaluation :
5

Extremely patient, friendly crew.., my rep goes we’re gonna make it happen captain 😂😂

JAMES BURKE  |  Premières impressions 
Évaluation :
5

Very respectful and courteous service given by a nice African American gentleman. He provided service quickly and effectively with a upbeat attitude despite me being there as soon as they opened(well a little before I was sitting in the parking lot) Thanks Uhaul

Renee Harris  |  Premières impressions 
Évaluation :
3

Decent parking overall. Spaces are small making trailer parking difficult.

Matthew Mandile  |  Expérience générale 
Évaluation :
5

Professional friendly clean quick everything I was looking for

GARY HAARKLAU  |  Premières impressions 
Évaluation :
2

I was supposed to get my employee discount for the storage but the woman helping me didn't know how to add it and the other woman there did not have time to do it so she said she would add it later but I was still charged full price. After getting everything set up we were not walked out to our unit and there was a lock on it. We had to go back in and wait for a while until someone could walk us out and unlock it.

Elaina Brooks-Rodriguez  |  Premières impressions 
Évaluation :
5

Very pleasant to work with.

Isabelle Goveia  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chilo watchman  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryan Thomas  |  Expérience générale 
Évaluation :
5

The facility and staff were top notch!! Keep up the Great work!! Thanks

James Cowdrey  |  Expérience générale 
Évaluation :
5

Dante was amazing. So very helpful, patient and kind. Moving is stressful as it is, he helped us tremendously and it is most appreciated.

amber sperl  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAIA MERRILL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONSHILLIA HUNTER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WEED  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff hobbs  |  Expérience générale 
Évaluation :
5

Anytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.

Paula Wilson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe Buccola  |  Expérience générale 
Évaluation :
5

I have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.

JEFFERY HOLLAND  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WEED  |  Premières impressions 
Évaluation :
5

I love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .

Barbara Brown  |  Expérience générale 
Évaluation :
5

Thank you for all your help Rachel you’re an angel.

STEPHEN DEAN  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie hilliard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Jacobs  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matthew Mandile  |  Premières impressions 
Évaluation :
5

From day one all the staff were courteous and professional the general manager was awesome

Martin Updegraff  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Pantiliano  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID CHAMBERLAIN  |  Expérience générale 
Évaluation :
5

Always a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.

Marcus Hammonds  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STEPHANIE MORENO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CODY MAYA  |  Expérience générale 
Évaluation :
5

Dawn was super nice & accommodating!

liberty presley  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Don Schaulis  |  Online Move In 
Évaluation :
5

Saved me

Richard Pope  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HOWARD CORNELIUS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elaisha Steward  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Riley  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

liberty presley  |  Premières impressions 
Évaluation :
5

Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!

Taylor Ruiz  |  Expérience générale 
Évaluation :
5

Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.

Bryce Beckstrom  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betheny frechette  |  Premières impressions 
Évaluation :
5

The woman who helped me check in and rent the truck was EXCELLENT!!!

Aaron Cote  |  Online Move In 
Évaluation :
5

Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.

MICHAEL BELZA  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sandra castine  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mathieu Mathet  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyrone Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tatiana Williams  |  Expérience générale 
Évaluation :
5

I was in and out. The staff there was amazing!

ANNA COLELLA  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY CATE  |  Expérience générale 
Évaluation :
5

Keep up the good work

Deborah Santorella  |  Online Move In 
Évaluation :
5

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES Hernadez  |  Expérience générale 
Évaluation :
4

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances Scott  |  Premières impressions 
Évaluation :
5

Great costumer service at its best!

larry fenner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Gray  |  Online Move In 
Évaluation :
5

I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!

Tyrone Thompson  |  Premières impressions 
Évaluation :
5

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra Dodds  |  Expérience générale 
Évaluation :
5

They stayed late to make sure we had access.

Tamra Dodds  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda Wilson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD BRECHT  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Mengel  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Cowdrey  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful.

Ashley rech  |  Expérience générale 
Évaluation :
5

Great fast service......

Fabian Gutierrez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Sheats  |  Online Move In 
Évaluation :
5

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

dorothy eurice  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie King  |  Premières impressions 
Évaluation :
5

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Merci.

Ali Gonzalez  |  Expérience générale 
Évaluation :
5

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Marc Shapiro  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda archibald  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Epperly  |  Online Move In 
Évaluation :
5

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Luis Kortright  |  Expérience générale 
Évaluation :
5

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

yvonne Marchese  |  Expérience générale 
Évaluation :
5

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

James peters  |  Expérience générale 
Évaluation :
5

Keith and crew are excellent

David Hoffman Jr  |  Premières impressions 
Évaluation :
5

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Marc Shapiro  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel Parry  |  Expérience générale 
Évaluation :
5

Served our needs well!

kory Olson  |  Expérience générale 
Évaluation :
5

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana Williams  |  Premières impressions 
Évaluation :
5

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Julio Vazquez  |  Expérience générale 
Évaluation :
5

Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.

Paulette Roth  |  Expérience générale 
Évaluation :
2

Vagrants were wandering around inside storage facility

Gary Hoff  |  Expérience générale 
Évaluation :
4

at this location the staff went beyond and above

Marilyn loehner  |  Expérience générale 
Évaluation :
5

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Julio Vazquez  |  Premières impressions 
Évaluation :
5

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.

Paulette Roth  |  Premières impressions 
Évaluation :
5

The owner is awesome at this location.

Jonathan Cline  |  Expérience générale 
Évaluation :
5

Great job! Excellent staff, thank you so much!

Sean Roberts  |  Expérience générale 
Évaluation :
4

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Albert Craven  |  Expérience générale 
Évaluation :
4

You should have units to rent by week. Some times in life. We only need a short amount of time.

Laurie Granado  |  Expérience générale 
Évaluation :
1

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.

marian toporek  |  Premières impressions 
Évaluation :
4

Great customer service from everyone.

lee frye  |  Expérience générale 
Évaluation :
5

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

ANNA BURRIS  |  Expérience générale 
Évaluation :
5

The young fellow who waited on me was excellent.

lee frye  |  Premières impressions 
Évaluation :
5

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Thomas Blessin  |  Expérience générale 
Évaluation :
5

Everyone was courteous and helpful during the whole transaction .

Leonard Curcurto  |  Expérience générale 
Évaluation :
5

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

jeff johnson  |  Expérience générale 
Évaluation :
5

Keith is very patient. Thank you for that.

Carolyn Medina  |  Premières impressions 
Évaluation :
4

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

elyse smith  |  Expérience générale 
Évaluation :
5

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

russell king  |  Expérience générale 
Évaluation :
5

Great facility!!!

Steven Moyer  |  Expérience générale 
Évaluation :
5

The staff and facility were superior in every aspect. They have my highest recommendation.

Solange Stephens  |  Expérience générale 
Évaluation :
5

Out a Low price. Its a some expensive a price rent.

Gabriel Vargas  |  Expérience générale 
Évaluation :
5

Keith was extremely nice and Angela was an amazing help.

Loren Drecksage  |  Premières impressions 
Évaluation :
4

Nine

joel navarrete  |  Expérience générale 
Évaluation :
5

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Manuel Alegria  |  Expérience générale 
Évaluation :
2

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Hunter Bale  |  Expérience générale 
Évaluation :
5

A really good costumer service!

Angelaica Mendoza  |  Expérience générale 
Évaluation :
5

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

WALID QAQISH  |  Expérience générale 
Évaluation :
1

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

anthony geampa  |  Expérience générale 
Évaluation :
5

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Jeannie Vickery  |  Expérience générale 
Évaluation :
4

unable to open final invoice sent

Donald Doty  |  Expérience générale 
Évaluation :
4

No comment.

Renee Roach  |  Expérience générale 
Évaluation :
3

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

Deborah debolt  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

JUDY MARCOTTE  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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