Wrong car dolly at first, but correct one found. Computer system seemed hard to work with and process was slow.Clarence K.
Trailer Rental & Towing in Phoenix, AZ at U-Haul Moving & Storage at 19th & Bell
Pour nous contacter
Phoenix, AZ 85023
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Phoenix, AZ 85023
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Gentleman (sorry I didn't get his name) who took care of our return was very professional and courteous. Return was very quick and went smoothly.MICHAEL W.
To make sure that the staff put the dolly in the truck because I ordered a dolly and when we got when it was time to move the dolly wasn't in the truckZina G.
I believe there was issue with the gas level when we returned the truck the charged me an additional 20 in fuel on top of the 10 i put I drove very little mileage I don't feel the level was listed correctly on my paper workSabrina D.
We dealt with Keith Smith and he was awesome!! Very friendly and personable and made the rental process easy!Roger S.
Always a great experience dawn and kith always helpfulBradley A.
4'X9' Trailer I rented had one of the 4 round pins in the electric plug smashed flat, possibly by whomever had used it last, and had to be fixed before I could use it. Staff that was there that morning 06/14/21 was very helpful about getting it fixed, but it did cause a delay in time getting Trailer picked up. Staff at this location was good. Maintenance on the equipment needs better attention.JAMES M.
Trucks are not checked for maintenance issues prior to renting out. Amy truck sat in the sun and heat for over 1.5 hours and when I went rostart this truck the battery would not kick over for the truck to start. I called the 19th ave location and they told me to call roadside service Calling roadside service is a joke as not one live person picked up the phone for over 15 min. I logged into haul.com/help and requested roadside service, it stated they received my request for help and I had a tracker but not one person called me to acknowledge my request. I sat out in the heat for over 1 hour and I decided to try the truck one last time and it started. But, I was afraid to turn off the engine for fear I would get stranded again. This experience was awful and I was told the truck I rented had just been returned which tells me no one took the time to see if mechanically it was ok or safe to rent out . My overall experience with haul is poor. I understand the rental location has nothing to do with roadside assistance but they can make sure their equipment is in good working condition not just clean , prior to renting to the next customer. I don't wish what I experienced in 108 degree heat on anyone. Then feeling helpless when requesting help , no one responded except for when I cancelled then the texts flooded my. phone. Terrible overall customer service from the haul corporation Once you rent a vehicle you are left out to dry Customer care has gone by the waysideSHELLEY S.
A/C was out in the vehicle. 110 degrees. No compensation. Not happyBryan R.
Professional service and wonderful customer servicePennella J.
Dawn and her crew are always friendly and helpful always a excellent experience at this locationBradley A.
I was told that the fuel gauge showed 3/4 of a tank after I filled the tank at the local gas station. The pump stopped, so I assumed it was full. I was not charged for it, but i was surprised to hear that the gauge measured 3/4 tank. It was full. I have the receipt for the fuel purchase. When you have the problem I did in route, I would expect the manager of the facility to come out to speak to me. She hid in her office instead of speaking to me about the experience. I was advised to call the 800 number for uhaul. What a joke.BRUCE K.
This place was unorganized and the wait was forever and I don't know where the extra 330 dollar charge came fromJohn T.
This is not related to this location, but the website reservation system. I had reserved my Uhaul a week and half prior online and the location it assigned me to did not have my uhaul when I arrived. I then had to find another location that had the size truck I needed. This delayed me 2 hours after my original pick up time. I don't understand the point of a reservation and online check in process when what I reserved was not available.Leanne S.
need more staff - long wait timesRandy K.
Twice Uhaul has hit me with surprise charges. Rip off artistRussell R.
Nothing. Outstanding staff and outstanding service.Aaron G.
Staff was knowledgeable, friendly and efficient.Amber S.
My interaction with Dawn was a pleasure, and makes the difference between an average location and an excellent location since the equipment is really all the same.GEORGE M.
I had a reservation for a 4 x 8 trailer for two months. The night before, I was called by the scheduler and told the trailer was not available. However, a 6 x 12 trailer was available at a further location and instead of paying the $108 price originally quoted, I could rent this one for $198! The night before I needed the trailer, a further distance to pickup and double the price. Felt like bait and switch to me with no option. Sat on hold for customer service only to be told nothing they would do. They knew I had no other choice. Very poor service.Scott M.
U-Haul failed to inform me that I was to pick up in Phoenix. I had scheduled with the Surprise location. Waited in line for 30 min in Surprise only to learn that I was to pick up across town in Phoenix. This added another 1.5 hrs to the process. Never again.KEVIN B.
The one lady that was working in the office by herself was amazing. I wish I remembered her name. Sure was a hustler, moving trucks, a line of customers, and still made the time to assist me. She needs a raise. By the time I left, she had even more customers coming in.Casandra S.
I think there's lots of hidden fees with U-haul that the company should be a lot more upfront about when giving a quote. I've been surprised by additional fees every time I use U-haul.Jennifer K.
My truck broke down between Tucson and El Paso. I agreed to unload the broken down truck and load the new truck. For agreeing to do this Uhaul promised to reimburse me $400 for the aggravation and inconvenience. I filled out all paperwork associated with this. They did not pay the agreed upon amount. I've spent over 2 hours on hold in one day to be told that no one knows anything about it. Customer service told me they are not allowed to check on this and call me back. Only roadside assistance is allowed to help with this.RICHARD H.
Everything was great at check in. But upon return of the truck the man who checked us out was rude.NORMA A.