Awesome customer service , from all angles. Super helpful, in check in a and drop off and super helpful and anticipating your next move to help out and make things better! Best one I have been to and I always come back! Merci.
justin mCustomer Reviews for U-Haul Moving & Storage at Grissom Rd
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very tight and have and issues with loading and unloading die limited drive space.
Janelle LNothing to change. Keep doing an excellent job!
Ernesto NJust a dropped off here. No real interaction with the staff.
ANTONIO GI found that all of the employees I met were helpful. A young lady in particular was very helpful & courteous.
Frank R | Expérience généraleGreat experience. The younger woman in the store that processed my check-in is excellent. Really handled my transaction professionally and with great customer service. Seems like a well-run facility.
Gregory HJohn was helpful.
Louis NI rent from this location alot I asked for the dolley to be removed & it was but the person that rented me to Truck didn't note it so I got charged $ 127 and I filled up the truck $ 30 and they told me I turned it back in less then when I left with it . I took pictures & have a receipt. I would like a reservation for this Saturday for 15 ft truck with a discount for my inconvenience & my bank still has not refunded my money that I was charged . also your check in system is a little difficult when your phone is not charged or the app doesn't work . Moving is very stressful and tiring Thank you
laura tI continued to use this location because of it’s very professional service.
Phillips MBetter waiting area.
Carlos GVery helpful and friendly
Daryl MThis was a horrible rental experience I have ever dealt with. My pickup location was changed. When I went to the new location Ricky told me my reservation was there any more. So he called someone. She told me I was to pickup on the 21st by 10:30am. I said no, the 22nd. She was rude and with attitude she said " do you want to make a reservation or not?" Unfortunately I needed the trailer, so yes. Then I had to go to the Grissom location. They were nice. Then it was another problem dropping the trailer off. The 1st place closed before we got there and I told her we were on our way. The 2nd place flat out told us he didn't want it, try another location. The 3rd location was a big help. Gave me the number I needed to call, and her dealer no. And was so nice and apologetic. My daughter needs to rent a trailer or truck and I told her to try a different place. My rental experience was terrible.
Sherie HSpecial mention to Kassie that went above and beyond to help us even though it was closing time. Martin also helped out on a few occasions, always friendly. Thank you!!
toneal g | Expérience généraleThe representative was very polite and helpful
Mary LMann was an excellent host for renting our u haul very courtesy and helpful. And helpful.
Shirley KOnly 1 1/2 turnaround time! Excellent in my opinion.
Roland MThank you, you guys really helped us out after a failed attempt at Uhaul in GA. Customer service is A+, special mention to Kassie for helping us out even though it was closing hours, she went above and beyond. Really appreciate her!
Toneal GExcellent and quick service. Installer was professional and answered my curious questions I had regarding equipment. Entire staff friendly and helpful. Merci.
Frank SAmazing staff and service
Angelica SGreat service
John PExcellent service à la clientèle
un kProvide seats for customers to sit and wait.
JUDE KNo comments
James B | Expérience généraleVery fast and professional!
Brett JAbout what I would expect from renting a U-Haul. Truck smelled like straight weed. Like someone literally just hot boxed it before I picked it up. The smell longered for the full 24 hours that I had rented it for. It made me feel nauseous the entire time. I had to throw away my clothes bc the material had absorbed the smell.
kevin aMore nicer faces
claire jEverything was Excellent
Phyllis HGreat experience, manager was extremely helpful and accommodating, i will be back if/when I need a storage unit again.
Richard K | Expérience généraleAt this location the new staff is very friendly and going above and beyond. Keep up the good work!
Rubidia CDid have a smell that someone had smoked in the truck.but was clean
Lisa PHave a better sign or where abouts the drop off key location is for after hour drop offs
Robert SQuick and easy and the employees were great!!!
TIMOTHY D1 of the 2 units were really hard to see in as there was no light near the unit itself. Very hard to do what I needed because of my hours of work and then the big door locks so was very hard to do what I needed to do.
zachary j | Expérience généraleI had 2 transactions last time I rented a tow car on top of transporter and the biggest truck and they rang it up together as 1 transaction this time he rung me up for the truck only n the I didn't like that I asked him how much is it together he quoted me 1400 the tow a separate tranaction which was 300 something n I didn't know till he handed me the receipts which brought my total to 1 700 he should of gave me that quote
rosalinda GKristie was great!! She really paid attention to the customer ad making sure everything was correct.
Rudy FThe so called owner Cassie is not the owner shes an asst mgr. She gave my truck away to another person complaining her truck to big. She then tells me after confirming 30 mins ago my truck was there ready for pick up. She then admitted she messed up but was so rude and ended up charging me differently. For her mistake she was going to refund $50 and gave us a cargo van with unlimited miles bc I had to do multiple trips instead of one with the 10ft truck i had reserved. I get a collection noticed for almost $100! I dont recommend this location!
CATHERINE MI received outstanding customer service and prices were affordable for truck rentals! Added Bonus was the one free month for a temperature controlled storage unit ❤️
Linda MI had a great experience overall with the exception when i went to pick up a truck for my move out. The owner (as it stated on his name badge) was rude to the employees in front of customers and lacks both patience and customer service skills. He was the one to help me when i went to end my storage contract. He again was rude and lacked patience when he was helping an elderly man prior ro helping me.
Vanessa G | Expérience généraleThe entire team at the Grissom location is professional, helpful, amicable, proficient and customer-oriented. Cassie and the team took great care of me "from A-Z!' Thank you, Cassie et al.
Michael D | Premières impressionsThe van I was given look like it was put through the ringer. It was clean but a mess.
MARIO SThanks great customer service at this location 👍👍🙂
Mahbod JMight need again this weekend
bertha jThere is no signage indicating store hours. I arrived a little after 5pm. I could see all of the employees inside, but no one walked to the door or indicated to me that the office was closed. After 10 minutes, an employee finally walked over to the door and spoke to me through a small hole. He informed me that I needed to leave the equipment and finish the checkout online. I started the checkout, but there is a section indicating that a barcode needs to be scanned. I couldn't locate that barcode. Was it on the building? A sign somewhere? Who knows!! There is no indication of where I should be scanning. If your employees are unwilling to provide assistance, please make it more convenient for the self checkout.
Kinyada WThe gentleman that helped us was very friendly and helpful.
Christina JAll representatives were very helpful, informative, and friendly. They answered all my questions and they were very personable. I appreciated their care and concern.
Alberto GI will use this facility again. Staff was very helpful and very knowledgeable.
george gThe staff were very helpful with connecting and disconnecting the Ubox trailer to my truck. Merci
Donald HS.O.
RICHARD AIt’s all good
Jaime RAucun
Saul L | Premières impressionsI've done buisness here in the past and will always return to this location. Rates are the best in this area, management is friendly and accommodating. Always have a good experience at this location.
frances pFirst good points....inside is clean and Chance was great. He was very attentive and friendly. Not so good...manager became upset when I insisted on a receipt listing the authorized users names. He went back and forth about how it couldn't be done and when I verbalized how I thought corporate would sound in response to a claim filing he assumed I was making fun of (which I clearly wasn't)him and became very offended accusatory and cut me off like child (although I would consider that type of tone with a child inappropriate).He finally made contact with d66
Michelle SStraps were torn and worn out. Had to spend MY MONEY to fix 2 lights on the taillights. Tires needed to be aired up to proper specs. All of which I did on my own. When I returned the trailer, they insisted I go back it up to the proper location. I told them that I was required to drop it off at the drop off spot and not back it up wherever they wanted it. For all of this I request a $75 refund!
GEORGE GThe pods weren't ready when moving help came to pick them up even though they spoke to them the day before. It delayed things to where I only received 2 pods and had to wait the next day to get the remaining 2 pods.
Tina JThey got me set up, and helped me efficiently, without wasting time
Brooke BDrove the truck out of the city after sun down the headlights were very dim. Other than that everything was very good
Carolyn RNot have to call two people on the spot when I've rented at least 20 times already. Also, the manager at this location it's very sarcastic full of pride
Hipolito RI will never go anywhere else for my rental needs. Thank you for always having exactly what I need to get the job done. See you again real soon.
Oregon WEveryone was friendly and knowledgeable.
Sharon O | Premières impressionsKeep up the excellent work!
maria h | Expérience généraleThe convenience of having the storage available for a free month was excellent. Merci.
maria h | Expérience généraleThere was very poor communication , and on the app. was not told you had to check in before going to the storage unit and they had already gave me the access code. Put it on the app that you have to check in before people waste their time trying to get in.
Jeamyma T | Online Move InI had a excellent experience.. They were very helpful and friendly, even when I lost my card to get entry..I would gladly use them again in the future.
Corey M | Expérience généraleWill send photos as could not upload
Mike S | Expérience généraleMy rent was raised after 2 months by $5 and another $5 in around 6 months. It was then raised $10 every year give or take 2 months I always received notices prior to rent increase until this year. I received no notice just a $10 increase on my bill. Notifications were always by email and when I questioned not getting notification on the last increase I was told they sent out notification by USPS. Either way I never received it and I feel it was not properly handled. Why change notifications when all business has been conducted electronically since day one. Rates are getting out of hand as it is.
David F | Expérience généraleWish the big doors were open later but the smaller access doors worked
Angela M | Premières impressionsI like the first months haggle free rent.
John S | Expérience généraleI have had the most professional and pleasant experience!
belda g | Premières impressionsI definitely would not recommend anybody to you all. I feel like it's unfair that you are price gouge and continually raised up my storage $70 over a 4-year. That doesn't make any sense at all. So no, I don't ever plan on using U-Haul because you elevated your prices and they didn't have to be elevated.
DIONNA J | Expérience généraleI was there at uhaul for close to 7years and everyone was so helpful and if I need another storage I would go back again I want to thank everyone there at the uhaul for taking care of me for the pass 7years..
lisa a | Expérience généraleThe young man who assisted me was very patient, friendly & courteous.
Frank R | Premières impressionsBest location, nice friendly service. Will definitely recommend to friends and family.
robert f | Premières impressionsThank you for taking exceptional care of my belongings for the past 8+ years. God bless, y'all!
ANICE B | Expérience généraleThe sliding access door did not have full accessibility during off hours. Had to go over to a single door to enter in the code, but was unable to use the access door to load and unload from the unit.
Charles O | Expérience généraleThe Storage was too hot.
Anthony B | Expérience généraleSamantha was super helpful in helping me changing room need.
Charles O | Premières impressionsThe associate that attended us was very knowledgeable and quite personable. She made us feel we were her top priority, we did not feel like we were being rushed. We both had a positive experience, we will very much recommend your establishment.
Norma G | Premières impressionsGreat customer service and rentals. I love moving with Uhaul.
Krystal K | Premières impressionsThe only issue I saw was roaches… I alerted the from desk and they told me they came from a tenant that was moved in and immediately evicted…. They got big control out there pretty quick… luckily no roaches in my storage… just a few tiny spiders. But other than that they handles the issue quickly.
Edward S | Expérience généralePatricia helped me out with everything I needed. Super nice and very informative
Zachary S | Premières impressionsKassandra is a very well trained U-Haul Employee!! And Very polite!!🙏💯👾😎🤠🌟👍🙈🙉🙊🙏👾👾👾🙏🙏🙏💯
Anthony B | Premières impressionsThank you! Excellent service, if I need it again I will be back to the same facility!
Natalie P | Expérience généraleWish I had gotten first floor as promissed
Betty P | Premières impressionsOnly thing I have an issue with is, not getting a pro-rated refund cleaning out and closing out unit before my last full paid month was over. Every dollar helps me right now, especially for a single person like me. Don't be greedy. Y'all already made over $1 000 off me and you can't kick me back $50?廊
John M | Expérience généraleThe customer service was helpful. Above and beyond.
Anthony S | Expérience généralePlace is awesome and easy secure access
Timmithy R | Expérience généraleLoved this place,management very friendly and helpful.Well lit areas secure facilities. Served well for over a year.
frances p | Expérience généraleHad an extra lock on my door 6 DAYS LATER, when I was ready to move out, even though the rent was paid. The fact that it was almost a whole week and my lock still wasn't removed and I had to break it myself is ridiculous. There's been multiple issues with that topic of my payments and somehow there was always a communication issue within the staff. When i moved out, they were still trying to email me about my next payment. A week went by, and they were still contacting me about my payment, but when I went to check my unit one last time, they had it ready to go for the next person. So this whole staff sucks and they never answer the phone. I called to speak with someone about my move out process getting confirmed and they had me on hold for 30 minutes until i hung up. Horrible all around and I will never have a storage here again.
VICTORIA M | Expérience généraleUhaul, you're great the one thing I have concerns is time. Your computer system is slow you need an updated services.
Rosa F | Premières impressionsThe guys and gals, especially David and Samantha were courteous helpful friendly and professional. I will go back to them even though I live about 15 miles away
JAMES S | Expérience généraleGreat process and communication. Easy to learn how the storage facility works. Appreciate the cart to use for ease of move-in.
Amy F | Online Move InI've rented three units from the Grissom location and never had any issues. It did get a bit chilly inside at times but they were always easy to work with and the pricing was reasonable with first month free.
Violette M | Expérience généraleShort term storage was a little unclear if first month is free. Also had to wait for a van to move until noon but it had been parked all morning.
Violette M | Premières impressionsThere were some days where it took a while for someone to respond at front desk. There was even a time where I had to wait for employees to finish their conversation!
Kevin R | Expérience généraleThe storage units were loaded with cockroaches
Mike M | Expérience généraleU-Haul was very helpful with my move and coming back to San Antonio too thank you
MIGUEL L | Premières impressionsFast easy and helpful
Anthony S | Premières impressionsThere was no elevator to get to the second floor with heavy items
Jacob v | Online Move InThank you Martin for helping me out.
danny c | Expérience généraleFirst off I want to say thank you to lady that assisted me with everything, she was great! However there was an older gentleman that works there that came in during the process and interrupts me while I'm speaking and started barking orders to me and was extremely rude to me and the lady at the desk that was entering my information. Not only that but when I came to get my belongings I had things that are missing, such as my head boards of my bed frame, a frame for an outdoor swinging chair and two red husky bags bags that my work tools in them such as two Milwaukee drills a brand new porter cable jigsaw, circular saw, a porter cable light and porter cable sawsall and all my batteries! Approximately $500 worth of tools. Not to mention that Everything I had in the storage is now infested with roaches. I tried calling many times but no answer.
BILLY S | Expérience généraleEmployee was quick, knowledgeable and quite friendly. Also, had trouble getting in after hours and Mgr. actually answered the after hours phone number right away and was able to get to my unit. Awesome employees and great service
Yolanda S | Expérience généraleExcellent service à la clientèle
Valerie S | Premières impressionsEmployees need to be more friendly and courteous. Out of 4 employees just 1 smiled and seemed that like she wanted to help.
PRISCILLA A | Expérience généraleGreat price for the amount of space. Temperature controlled clean, and well maintained :)
Gina H | Expérience généraleThe only complaint I have is the raising of the rent every so often. Seems to me like as a good renter, I shouldn't have to pay extra at random times whenever Uhaul decides they need more money.
JUSTIN A | Expérience généraleDid not know how to do facility check in and lock was missing. Team Members were very helpful to quickly resolve issues.
Philip J | Online Move InI felt very confident in this location that my belongings were in good hands
Edward M | Expérience généraleVery friendly and helpful staff
STEVEN S | Premières impressionsThere were roaches in the unit next door
Marquetta V | Expérience généraleAll personnel were very helpful with every issue that arose.
ALBERT M | Expérience généraleGreat experience but wow are you all busy at this location! Merci.
jared m | Expérience généraleGreat staff, awesome service!
laurie l | Premières impressionsIt always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.
PATRICIA H | Expérience généraleGreat place
Jerrud W | Premières impressionsVery knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.
Raquel D | Premières impressionsThere was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn't close all the way until they had to fix it with zip ties.
Marquetta V | Premières impressionsOnly thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22
Louise M | Premières impressionsFound a few spiders and dead roaches in our things but other than that it was a good experience.
Jasmine V | Expérience généraleAdrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.
SIMON O | Premières impressionsNo problems at all. Thanks
leopoldo l | Expérience généraleI needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.
DOLAPO D | Expérience généraleThe young lady that helped us was great, very helpful and knowledgeable.
ERNEST C | Expérience généraleClean neat and friendly staff
JUAN G | Expérience généraleFacility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.
brittney w | Expérience généraleStaff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.
DAVID M | Expérience généralePoor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied
Lourdez G | Premières impressionsN/ at this time. Thank you
Cheryn P | Premières impressionsElevators for second floor storage would be fantastic. Other than that, it's great.
Amanda C | Premières impressionsIf I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.
Rochelle K | Premières impressionsPrices increased
Annie W | Expérience généraleStaff is awesome!
Doak W | Expérience généraleHad a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!
PHYLLIS W | Expérience généraleI read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.
Telisha F | Expérience généraleJason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!
Michael D | Premières impressionsGreat help
Glenn W | Expérience généraleGreat safe place for storage and staff helpful and friendly
ROBERT R | Expérience généraleI am very happy to know that my property is secured in a monitored facility.
Aleksandar N | Online Move InCommunication is lacking
diane h | Premières impressionsI have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.
Monique M | Expérience généraleAll good no problems.
Raymond C | Premières impressionsManage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal
Erica A | Expérience généraleFacility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit
ELIZABETH B | Online Move InThe staff was very accommodating and professional. Awesome.
Vernise C | Premières impressionsEchert Rd. Very helpful!
Alexandra G | Premières impressionsNo wait in line. Excellent detailed customer service and clean facility.
Telisha F | Premières impressionsGreat but wish the code didn’t need to be entered every time u walk out to get more stuff from truck
John M | Online Move InEveryone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!
JAMIE W | Expérience généraleI made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.
Justin C | Premières impressionsMerci
Trina M | Premières impressionsVery please with U-Haul for the pass 5 years..
lisa a | Premières impressionsAlthough, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere
dorothy g | Expérience généraleFirst time using a storage unit but this was easy and convenient
Lucas M | Online Move InAssociate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.
selina g | Premières impressionsGreat Manager and Staff! Yes I recommend them!
PAUL G | Premières impressionsThank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.
Linda C | Expérience généraleStaff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.
Badr E | Premières impressionsFreddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.
Joshua D | Premières impressionsHaving been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.
Sharon S | Expérience généraleAssistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there
Erica A | Premières impressionsVery helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.
Christian C | Premières impressionsAlex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.
Roberto D | Premières impressionsThis was Is the worst costumer service I've ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who's higher up to contact me about this matter my number is (210) 254-3373
gustavo o | Expérience généraleYou guys suck and not understanding
LaTonya C | Expérience généraleVery experienced staff.
Daniel S | Expérience généraleHad a very horrible experience with this location.
Chad C | Expérience généraleThe online was no help. Being a split level building I wasn't clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.
David F | Online Move InOne particular rep was very rude
Brad S | Expérience généraleVery friendly staff
CORY F | Premières impressionsFacility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.
Michael C | Premières impressionsI moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank you
Wal S | Expérience généraleThis is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.
KELLY W | Premières impressionsI have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.
jason s | Premières impressionsManager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.
IDA G | Expérience généraleVery helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.
Ryan G | Premières impressionsBrandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.
Monique M | Premières impressionsDuring a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!
Tanya W | Expérience généraleThe facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.
DAVID E | Premières impressionsEVERYTHING WAS WONDERFUL
Dianne W | Expérience généraleThe manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.
Sandra E | Expérience généraleThe storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.
Terry J | Expérience généraleThank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderful
FAWAZ A | Expérience généraleFriendly helpful staff very pleasant experience.
raphael b | Premières impressionsGreat if you have regular hours.
john s | Expérience généraleThanks again Management and Staff.
Servando N | Expérience généraleTowed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.
Terry J | Premières impressionsThere seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issue
Phyllis M | Expérience généraleThe gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!
Priscilla C | Premières impressionsVery helpful and friendly staff
Dianne C | Expérience généraleNicer and more helpful than other uhaul locations in San Antonio.
BEVERLY L | Expérience généraleThe staff was very helpful. I will recommend this facility for outstanding service.
Willie M | Expérience généraleMartin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.
Catherine G | Premières impressionsThe employees were very helpful and polite. I was very satisfied, thanks keep up the good work.
Willie M | Premières impressionsGreat customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.
Branden M | Premières impressionsEvery one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank you
Fernando A | Premières impressionsExcellent customer service.
emmanuel a | Expérience généraleGood facility
GUILLERMO N | Expérience généraleOverall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.
Cornell H | Premières impressionsPick up & drop off was very easy. Excellent service!!!
janie r | Premières impressionsGreat place and convenient location!
Patricia M | Expérience généraleThey were very helpful. And grear customer service.
LISA D | Premières impressionsI would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spen
Toby D | Expérience généraleThe guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.
Abby F | Premières impressionsNo issues with storage facility.
Kelly M | Expérience généraleAmazing staff!!!!
daniel t | Expérience généraleThanks
Lydia T | Expérience généraleI used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.
Robert H | Expérience généraleMerci
Lydia T | Premières impressionshad a hard time getting accurate information
Annie W | Premières impressionsMerci.
LYDIA T | Expérience généraleEveryone is really nice
marcos v | Expérience généraleMy Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.
Laura B | Expérience généraleThis location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mind
Linda C | Premières impressionsVery nice and helpful
Nita V | Expérience généraleI set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.
Alison B | Expérience généraleCostumer service ⭐⭐⭐⭐⭐
Yolanda D | Expérience généraleVery friendly and helpful staff. Storage units are very well secured.
Robert B | Premières impressionsMe Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!
George E | Premières impressionsReally good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmas
samuel c | Expérience généraleMoving made easier thank you
Joyce W | Expérience généralePaulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!
Patricia M | RéservationFrom the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.
Diane D | Expérience généraleI strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.
Melissa M | Expérience généraleDumpster should be placed next to loading area for u boxes
Kristen H | Expérience généraleThank you, UHaul!
Deanna W | Expérience généraleWe were treated with professional service.
Joyce W | RéservationGreat people to visit with, very friendly. Very convenient for me thanks great job.
DOMINGO R | Expérience généraleFork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.
Steve K | Expérience généraleAlthough I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.
atlee u | Expérience généraleAucun
paul h | Expérience généraleChris is awesome. He needs to get a raise!
JUAN E | Expérience généraleEnjoyed services
Hector P | Expérience généralePrices were good and estimate delivery was on point
Marcela A | Expérience généraleWe had an outstanding experience. Thank you for the great service!
Jamaal B | Expérience généraleWhen I request to deliver my UBox on time and quick that was really a big help for me. Merci.
sudhakar d | Expérience généraleAccessible hours. Good security.
STEPHEN S | Expérience généraleI was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid $164 for one day.
JUANITA S | Expérience généraleHad an excellent experience working with Ricardo. He was very professional.
Jeffery V | Expérience généraleNever write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.
Marco P | Expérience générale