Customer Reviews for U-Haul Moving & Storage of Federal Way

9 059 évaluations

35205 Enchanted Pkwy S   Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

(253) 874-2481

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(253) 874-2481

35205 Enchanted Pkwy S
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Sypolt  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

phoebe allen   |  Expérience générale 
Évaluation :
5

Very prompt, cordial and professional

Hugo Hernandez 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Reinout Schoolderman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Donaldson 
Évaluation :
1

Train staff

raymond russell 
Évaluation :
5

S.O.

jerry mason 
Évaluation :
4

The price we were quoted was not the price when we returned the truck. The agent had to call a number to get it adjusted but it still wasn't what we were quoted. Overall great store with lots of supplies and security cameras!

Chris Cozza 
Évaluation :
4

It appears that the gas stealing thieves are making it difficult for the U-Haul employees to do their jobs without having to go out and help customers find a van or truck that has not had already had it's gas removed from the tanks. It creates an inconvenience for both customers and employees. And this seems to be an reoccurring thing at quite a few U-Hauls in this area and I hope that It gets resolved soon..

Vincent Hardy 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy Britz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YONG KIM 
Évaluation :
3

Le client n'a pas laissé de commentaire.

fa'afetai ulu 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Nielsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Burkes  |  Premières impressions 
Évaluation :
3

Customer service is terrible. The person helping me at the counter when I arrived kept looking at the counter and mumbling. When it was time to get the truck, it was parked in the middle of 2 other trucks so close that there wasn't any room to get the truck out. The.rep finally came outside and when I asked him for help he said "what do you want me to do?" The truck was given to me with a 1/4 tank of gas which I put gas in twice and was still charged a $60 gas fee. I also have pics of gas gauge at pick up and drop off. I was 30 min after my 5:30 drop off time and received a not so friendly call wanting to know where the truck was. When I dropped off the truck I was asked to drive it another 5 feet forward to accomodate the guy cleaning trucks. When I declined to move it after I had already gotten out of the.truck he rolled his eyes at me. This location could definitely use some customer service training.

Jennifer Swanson 
Évaluation :
3

You want things done by phones and web mail do not follow through with texts or Email other than things like this. .

Kurt Morrison 
Évaluation :
5

Really LOVED the moving service!! I used Hilltop Sasquatch Movers and Josh, Michael & Pablo made my move super easy! I really appreciate the communication Josh provided to keep me informed! They were on time, worked very well together, made this move very STRESS FREE! I WILL DEFINITELY BE RECOMMENDING UHAUL TO FAMILY & FRIENDS SEEKING TO MOVE! -RachelV

Rachel Vaughan 
Évaluation :
2

There was trash in the cab and less than a quarter tank of gas when I received the vehicle; why should I have to pay for more gas than I use? Also, the steering leaned left (even when empty). Only positive was that the staff was friendly.

Connor Low 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher Smith 
Évaluation :
4

Excellent service à la clientèle

Dakota Schumaker 
Évaluation :
5

Easy to setup online, pickup of the truck was hassle free.

Ruslan Khinotskiy 
Évaluation :
5

My first rental therefore I'm not an expert, however both employees were very kind . I had noticed when I had gotten in the truck the gas gauge wasn't where she had said and marked it to be, so I took a live video as my phone doesn't automatically time stamp photos. When I returned the truck after we were finished for the day and let the gentleman know , showed him the photo as well so that the mileage matched up as I hadn't left the lot. He came back in and did the adjustment so that I wouldn't be charged . Told me good idea to take pictures in cases like this unfortunately people aren't as honest will steal gas? Not quite sure how that works and sorry to hear people do that , as the consequences trickle down to the honest people. Nonetheless my first experience with u haul and those working at the store were extremely kind which made my first rental a positive experience, thank you for that. ( I was really scared to drive that truck, but it was so easy)

Cheryl Vaughn 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhenting Cao 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelley Duncan 
Évaluation :
5

Great job!

Oksana Galushko   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Porritt 
Évaluation :
4

I was not told I had to check how much gas was in the vehicle I was just told how much gas there was, and to return it with that much gas. My trip was 70 miles one way when I got to the endpoint there I had to fill up the tank with $80 worth of gas, I come back the next 70 miles to the store and I only have to put 10 gallons of gas in the vehicle. I questioned why the difference was and I was told I should've checked the gas that wasn't the answer I wanted to hear why did it take? "" 9/10 of the tank to go 70 miles one way and less than 1/10 of the tank to come back the gentleman that checked me and also said well. We have gas stolen from us overnight so that might've been what happened my thinking if you know the gas is stolen overnight you would stop it , and you don't give the veteran a benefit which seems strange in this year

Ron Blood 
Évaluation :
5

Rien

MIKE GLAVE 
Évaluation :
5

Quick, easy and employee was professional and friendly. Overall a positive experience in every way.

Bradley Hoffy 
Évaluation :
5

The equipment was excellent and well-maintained. The staff was courteous. A good experience overall.

noah bural 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Zacharias 
Évaluation :
5

Nothing perfect

Daniel boggs 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEANNIE ANN MILLER  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justo Fernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos Rodriguez 
Évaluation :
5

I CAN'T SAY WHAT BECAUSE IT WAS PERFECT

David Garcia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hector Altamerano 
Évaluation :
5

Staff at this location was incredible and so efficient.

alejandra ramirez  |  Expérience générale 
Évaluation :
5

Very quick service, as the computer went down, the Customer Service agent was able to use her Mobile device to complete the transaction. the customer service agent had great knowledge and was very precise

Patrick Powell 
Évaluation :
4

Everyone was very plesent and efficent

Gary Hack 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie Green 
Évaluation :
5

Very nice people great help and their equipment was in good shape

Mitchell Niedert 
Évaluation :
5

awesome people.

Jerson Santiago 
Évaluation :
5

Nice thanks ~

SEUNGWOO CHOI  |  Premières impressions 
Évaluation :
5

Staff were very helpful and my reservation was ready and in the system. Only problem was that the back door of the truck had been left open and it was wet in the back!

Brent Aberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON ALLEN MARTINEZ 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylar Willams 
Évaluation :
5

Very efficient & quick service signing up.

SULUAMA LAUMEA  |  Premières impressions 
Évaluation :
4

Kinda sucks because we returned our truck early and got no refund on the day or even the insurance for that day we didn't use the truck! It was back in enough time to be rented back out. I do think the clerk who help me at pick up was AWESOME!

Karen Feinberg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk Kleber 
Évaluation :
5

You are excellent,keep up the good job you do.

THOMAS NYANCHAMA 
Évaluation :
4

Great and quick seevice

Tiffany Chisley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando Martinez  |  Expérience générale 
Évaluation :
5

Just make sure the customer knows they have to pay with credit or debit

phyllis tally 
Évaluation :
1

I had a reservation to pick up a cargo van at 8am, but I could not because it was in the system as a not assisted pick up so I had to wait an hour until the store opened at 9sm. There was no true apology for my inconvenience, and I had to request a discount for the inconvenience. Next, since the tank was half full I tried to fill up the tank for my trip but could not because something in the tank or near the opening triggered the gas pump to click often and gas would spill out of the opening. So basically I was given a faulty van that had something wrong with the gas tank which made it difficult to put gas in, and it increased the amounts of time I had to stop at the gas station and struggle to put gas in the car. Overall worst rental experience ever.

Rashonda Lewis 
Évaluation :
1

After my wife and got the van, I had left the store and when she went to leave she was blocked in by a uhaul van, she asked the manager to move so she could leave and the customer called her a few choice words. The manager did nothing to change the situation and he started blowing the horn at my wife. For someone that is a training manager he needs to be retrained and not allowed to train anyone. What a poor excuse for a manager. The kicker is he was the person that helped us check out. Good thing I w a s not there or there might have been a different out come. I called and did place a complaint with customer service. The big question is , if it was me asking to the van because the manager and customer does not know how to park, I douhgt either one would have said and thing to me since I am male.

John Vermillion 
Évaluation :
2

They told me I was renting a drive up unit. When we got there, it was an interior unit way in the back. Then they took an hour to change the unit to two small ones. Then we only had three more things to unload, they locked us out. Said they were closed. When we came back in the morning to finish unloading, all of the load and unload spaces were taken. Had to wait an hour for them to move their trucks. We still have to gas up and get the truck returned. I am not happy.

patricia bird  |  Premières impressions 
Évaluation :
1

Unfortunately my reservation was moved to this location which I try to avoid due to terrible customer service. 5-6 people in line each time I go with one support specialist. Ridiculous. When I told the specialist I did not need an envelope for the paperwork, he tossed it aside and literally got an attitude and threw me the key.

Vera Mears 
Évaluation :
4

Don’t refer ppl to the mt Vernon location

LORRAINE DENNINGHOFF 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laron Majors 
Évaluation :
5

Make every location able to drop off the vehicle transporter

Maria Franklin 
Évaluation :
4

The only issue was trying to get the wiring on the trailer to work. The people were good.

LINDA HANSON 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George Lopez 
Évaluation :
5

great experience, your team work is seamless. thank you

phillip gorham 
Évaluation :
5

The vehicle I rented was in subpar condition. I drove the vehicle from Los Angeles, California to Sumner, Washington. When I traveled through Central California, I went through a storm. Water came in through the passenger side door getting my son wet. I stopped at a gas station to fill up and get blankets and towel to keep dry and I also noticed that there was a leak in the rear cab getting some of my belongings wet. The further north we traveled the colder the weather became. My windshield started to fog up and I tried to adjust the A/C, but it also was not functioning! Only the hot to cold and fan speed worked. I could not adjust the defrost function making my trip dangerous! I am disappointed in my experience this time around with U-Haul. I was not offered a discount or apology or anything at all. I hope this experience does not occur again.

Marvin Barrera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry Kamm 
Évaluation :
4

The location was really busy and could have used a little more help but the employee had a good attitude and was friendly to deal with.

Richard Saunders 
Évaluation :
5

Person checking us in was friendly and helpful. Much appreciated.

Mark Cooper 
Évaluation :
3

The online check in experience is difficult and long. If you have a bad internet connection is impossible All of the things for check in could have been done upon initial booking, photo of self, driver's license. Alternate contacts etc,. You should be able to do everything prior and just get the key when you arrive

Rich Lockhart 
Évaluation :
4

There was a long line of customers with only one employee when I went to pick up the truck. Soon after a second one helped but I still waited quite a while before I could get my truck.

Roberta Warnick 
Évaluation :
5

I like your people!

Paul Prescott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Mason 
Évaluation :
4

Didn't get a fuel adjustment for having over 1/16 than initial dispatch

Tony Inthavong 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Felipe Vega 
Évaluation :
5

For me customer service was good l didn't see anything that did not work for.me

Naomi Mwaura 
Évaluation :
5

Awesome job alway!

Kyong Kwon 
Évaluation :
5

Vehicle was in extremely poor condition.

Polly Leone 
Évaluation :
5

I was satisfied with your good treatment and your facilities

Hojat Moradi 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mason Moss 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Seatz 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie Rose 
Évaluation :
3

Le client n'a pas laissé de commentaire.

shirlene jones 
Évaluation :
5

Everything went smoothly - no complaints!

Tyler Acosta 
Évaluation :
5

One of my pods had a leak. My couch and a rug were wet

Linda Brown 
Évaluation :
5

More stable Wi-Fi. I kept getting disconnected after a half hour or so.

James Colwell 
Évaluation :
4

Location was great, I just called uhaul to change delivery address 3x also to confirm that it was correct- address was still wrong day before drop off. We were also charged another $50 after we paid in full.

Jordan Reeser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrzej Jasko 
Évaluation :
5

Everyone was great

Odessa thomas 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ahmad mollahossein 
Évaluation :
3

Wished we would've queried further before actually renting, as mileage rates were unclear and well above what we expected the final charges to be. Explanations were confusing and timely.

Tracey Hall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney Collins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Bova 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Bougie 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERT BERGMAN 
Évaluation :
5

Service was great and efficient. Thank you.

SALOME AGUAYO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan Scott  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonette Robinson 
Évaluation :
5

The gentleman who helped me out when I picked up the trailer, was outstanding!

John Cassens 
Évaluation :
5

I had a disappointing experience with the car rental company. Despite returning the car with a full tank, they incorrectly assessed it as empty and charged me for additional fuel. Furthermore, I was billed for two extra days, which I did not use. The incorrect calculations and extra charges left me unsatisfied with their service.

Artur Sadkov 
Évaluation :
4

Maybe having 20amp fuses in stock.

Michael Caymol 
Évaluation :
5

This is the best storage company around.hands down

Justin May  |  Expérience générale 
Évaluation :
5

Fix that app that app sucks could not check the truck in after hours through the app because the app wouldn't work

Ellen Bova 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shauna Pratt 
Évaluation :
4

If the staff would show you around and how to operate the doors, it would have been a 5 star review. Besides that great service

Shonta Galloway  |  Premières impressions 
Évaluation :
1

Uhaul employees explained their trucks don't have gas because the local crackheads siphon the gas. This leads to a poor customer experience. Uhaul needs to do something to prevent crackheads from stealing their gas

Mike Wagner 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaime Oson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANIL KUMAR 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harmony Renard  |  Expérience générale 
Évaluation :
5

Excellent facility, excellent Service!

David Kokosz 
Évaluation :
4

Not let new 1 day employees work by themselves and teach better customer service

Timothy Cox 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danny Shafer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hall 
Évaluation :
4

I believe the reason my experience with Federal Way Uhaul went well is because of using their reservation's App before showing up. It's seemless, easy to use and fast. So when I showed up to get my truck it was ready and so was the associate I dealt with. When I was done they did their typical "truck check-up" and I was on my way. Easy peazy!

Jason St Germain 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel Kimball 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole Pedersen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Blevens  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Donna Byrd  |  Expérience générale 
Évaluation :
5

First choice if I'm ever looking for a storage unit again .

Michael Lou  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce Hanson  |  Premières impressions 
Évaluation :
1

You charged me 3 extra months after I moved out your staff tram lied and never input the correct information on my move out

Joseph Campbell  |  Expérience générale 
Évaluation :
5

Everyone was always so helpful even if they had a line of people waiting they were very thoughtful and professional.

Isabel Sosa  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Spaur  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHEILA BACH  |  Expérience générale 
Évaluation :
5

Good job

Monica Mwaura  |  Premières impressions 
Évaluation :
4

Would've been nice if at least one big door was able to open after hours for the storage area. Had to use tiny side door. Staff was very friendly and amazing service. Very patient and understanding. Helped distract my son with a cardboard uhaul truck while I did paper work!

JAYDEN CHRISTIAN  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Melda Sitorus  |  Expérience générale 
Évaluation :
5

Very pleased with my experience…Steven Ervin out of the Federal Way Location is a great Manager and I really appreciate him helping me out

nathan wrice  |  Expérience générale 
Évaluation :
5

Thank you so much for being kind and understanding. And you offer an excellent crew with the cleanest facility I've seen as a storage business thank you Cindy Tuttle

Cynthia Rae Tuttle  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie Hetherington  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marge Crawford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Peterson  |  Expérience générale 
Évaluation :
4

The staff seemed hesitant/bored to help customers and were not very approachable. When they started to provide the service I requested, they became more engaging.

CHARLES CUMMINS  |  Expérience générale 
Évaluation :
5

Nice employees

Pamela Sommerville  |  Expérience générale 
Évaluation :
5

When I approached U haul for storage of my things I was skeptical.But the are kind warm a secured storage so well.I’m grateful I found a place to leave my things for some time.Good job well done.

Eunice Ngari   |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceria Brown  |  Expérience générale 
Évaluation :
5

Very professional

Willie Hamilton  |  Expérience générale 
Évaluation :
5

Over the years, all employees in FW have been helpful. Aaron usually helped me and is friendly and accommodating every time I visited. He has a very consistent pleasant mood toward customers like myself as I visited to modify/complete my payments and often rent trucks and car haulers over the past several years. Good crew most of the time.

ALISON BABLO  |  Expérience générale 
Évaluation :
5

Heavy set white guy with a beard was very helpful great customer service he helped me in the beginning and end.

breezi williams  |  Expérience générale 
Évaluation :
2

First, the staff was excellent and helpful given my situation and their limited ability to assist me given UHAUL policies. I would have continued my storage rental and paid my account current had any payment options been available. Unfortunately I fell behind and notifications sent to my old contact info despite several attempts to update it. Calling customer service involved several hours sitting on hold and messages unreturned. By the time I received a response several months went by and my only options were to pay in full or vacate storage unit within 72 hours. This resulted in the latter and I lost some of my possessions in storage and not given an option to bring my account current through making installment payments despite offering to do so over my next few paychecks , which was only way I could have afforded to bring my account current. As such this resulted in a loss to both me and uhaul rather than a mutually beneficial outcome

Bruce Eklund  |  Expérience générale 
Évaluation :
5

The staff at this location have been amazing over the past 5 years. I appreciate all of you and big thank you to Marissa for all of her help!

JONATHAN CELIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marge Crawford  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAVENPORT  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ciara Brown  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUBERTHA JOLLA  |  Expérience générale 
Évaluation :
5

The staff here were always very helpful and quick to assist when needed. This is one of the best storage facilities that I've ever used. I will absolutely recommend this location to anyone in the area looking for a quality, safe, secure storage.

Zachary Kupu  |  Expérience générale 
Évaluation :
5

Good place to know

BETTY FIELDS-BROWN  |  Premières impressions 
Évaluation :
5

1 You should only into a pay increase every other year. Other than that, I was happy with your service.

EARL SMITH  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMARA ROBERTS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl Mayberry  |  Expérience générale 
Évaluation :
4

If this location had 24 hour access it would be a full 5 stars.

TREVOR WEISHAAR  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Bratlie  |  Expérience générale 
Évaluation :
5

Merci.

Sonia lopez  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

markeida lewis  |  Premières impressions 
Évaluation :
4

The only reason for 4 stars was because the unit I reserved (climate controlled) was not actually available when I went to move in.

Jeffrey Dannenberg  |  Premières impressions 
Évaluation :
5

All staff very professional n friendly! Good experience!

Mario luna  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mowlid Sulub  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence Robinson  |  Expérience générale 
Évaluation :
5

Good hospitality and friendly great customer service

Maryan Aden  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman Redona  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TOMAR HENDERSON  |  Expérience générale 
Évaluation :
5

They were awful nice there and went out of their way to help me and I'm very grateful I will definitely go back there again

Carolyn Wright  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo Santos Vasquez  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Enjolia Fant  |  Expérience générale 
Évaluation :
5

If I need storage again I will be back

Alice Apple  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaShandra Chase  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thu Pham  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon Caldwell  |  Premières impressions 
Évaluation :
1

rude staff, bad hours overpriced

willow sousa  |  Expérience générale 
Évaluation :
5

Excellent customer service. Access hours are the only downside

Patrick Eblen  |  Premières impressions 
Évaluation :
5

great customer service experience

Barbara Harrington  |  Premières impressions 
Évaluation :
5

The personnel were always accommodating and very respectful

MAUREEN MURRILL  |  Expérience générale 
Évaluation :
5

Everyone was super polite and helpful. The facility was top notch.

William Wilks  |  Expérience générale 
Évaluation :
1

Our facility was great. UHaul as a company was NOT. The fact that we tried to set-up auto-pay FOUR TIMES and it never stuck and so then we got the threatening emails about failure to pay. We had to deal with this while we were on vacation, while a family member was dying and was just hugely inconvenient. I would never recommend anyone use UHaul because of this reason.

Brent Williams-Ruth  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret Hutcheson  |  Expérience générale 
Évaluation :
2

the hours of accessing my unit diminished over the years which left me only a couple hours to access my unit a week. I would like a partial refund. 206-475-5208. gillian klly

gill kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMELIA ALBERTO  |  Expérience générale 
Évaluation :
1

Majority of the staff was not friendly the phones would always go to customer service whenever you try to call and I had told them for over a year to send my unit to auction and they wouldn't do it and let the bill rack up so finally they had to eat the cost which is ridiculous that it took that long and that's even after speaking to the regional manager of storage

TREVOR STANTON  |  Expérience générale 
Évaluation :
4

The option for a second access card per unit would be convenient.

RYAN DAVIS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTOPHOR NEIL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYLE SMITH  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Wegener  |  Expérience générale 
Évaluation :
4

Avery's customer service was exceptional. She was extremely helpful, polite and made sure we were taken care of.

JoAnn Engelmann  |  Premières impressions 
Évaluation :
3

It's really hard to get to our unit and we had to make about 20 trips with two carts. Back breaking work but the facility is nice - glad it's temperature controlled.

Malia Adams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie Hetherington  |  Expérience générale 
Évaluation :
5

I was very pleased with my experience using your storage facility. This was the first time I have ever used a storage facility. The price was good compared to other places I checked. It was easy to have access and sort through belongings as we moved into a smaller home. Merci.

Shannon Phillips  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

betty ervin  |  Expérience générale 
Évaluation :
5

Super nice counter heip. Thank you

paula dansie  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

chance phair  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kevin wilson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VICKIE HUTSELL  |  Expérience générale 
Évaluation :
3

The staff, facility and unit cost overall were fine. There are not enough load & unload spots with a ramp. I had to unload a Uhaul from the rental truck parking area directly across from the storage facility entrance. This was not the safest because you had to wait for cars to drive by and then work your way between cars parked in the few loading spots. My mother's car also had an attempted break in the day we first acquired our storage unit. There was also a woman who seemed to live her days in her unit. Every time I came to add to my storage unit, she was there parked in a loading zone spot and inside it looked as though she had set herself out a nice living room in the aisle where she seemed to be enjoying her day.

Kari Frost  |  Expérience générale 
Évaluation :
5

I will rent from you again or whenever I need storage

Toyie Robinson  |  Expérience générale 
Évaluation :
4

I have only one complaint re: wasn't told about how far movers were expected to carry items. Other than that staff was friendly, conscience and helpful.

Jennifer Van Daele  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon lindsey  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

antonio timoteo  |  Expérience générale 
Évaluation :
2

Was lied to about the storage unit and it cost us 300 dollars more than what I was told.

Kegan Stover  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda Kern  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda Hass  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETER GIKANDI  |  Premières impressions 
Évaluation :
5

Good service, friendly. Safe environment. Thank You

Levorn Glover  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Sires  |  Premières impressions 
Évaluation :
3

Very good customer service

Margaret Hutcheson  |  Premières impressions 
Évaluation :
2

I’ve sent several messages via email and the app as well as contacted customer service , I moved in on 8/27 and moved out on 9/26 only to be harassed stating I have an unpaid unit as well as late fees when I contacted you guys diligently on 9/25 and 9/26 with a formal statement of what I was doing, not my fault you guys aren’t cooperating or complying and all my notes are documented and date stamped, luckily there is no card on file or no authorization for any charges but really you ought to be more alert and up to date on notifications from customers especially if you give us to the options to complete your job ourselves with your self services, I’m still waiting to hear back of my confirmation that you guys have cleared and close out my account as of 9/26, so that part is where I have most issue with right now

Jason Owens  |  Expérience générale 
Évaluation :
2

Desk clerk was rude and did not want to uphold the agreement that had been made verbally over the phone when we had prepaid for the facility. I had to get the manager involved in order to get my previous agreement upheld.

Johnathan McLennan  |  Premières impressions 
Évaluation :
5

Excellent service

FRANKLIN VILLAGOMEZ  |  Expérience générale 
Évaluation :
4

Sean and staff were great.

Alvia Cabico  |  Premières impressions 
Évaluation :
3

My unit was stuck and very difficult to open. I understand the shortened hours, but it was totally inconvenient for my schedule. NO ONE EVER ANSWERS THE DARN PHONE. :( The customer service was ok, depending on who was helping me.

amber robertson  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard Woodall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari Frost  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELINDA WALTON  |  Expérience générale 
Évaluation :
5

Great crew all around.

Bridget Bartels  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrey Aguilar  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle

Shelle Cooks  |  Premières impressions 
Évaluation :
5

Thank to all staff you all were very helpful everyday that I experienced your help . Staff here is friendly and helpful supper easy painless move thanks again. 5 stars of service !!!!

Jason Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael armendarez  |  Premières impressions 
Évaluation :
5

The staff at this location are great!

Dawn Oakes  |  Expérience générale 
Évaluation :
5

I found the new team of Uhaul professionals extremely courteous and very professional. Would definitely share my experiences with family and friends of the Federal Way Uhaul located off Enchanted Parkway.

Henry James III  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tae Choi  |  Expérience générale 
Évaluation :
2

One of the units I requested was not available due to damage. First two people who tried to help me had no idea what they were doing. Finally got an employee who knew how to check me in and assign a different h it since the original said it had damage (in the system it had a note). Checked in, shown how to access. 1 unit has a rat poison trap inside. Will need to request that be moved so we can store.

Mya Perdun  |  Premières impressions 
Évaluation :
4

Excellent work

JULY ANA MACHADO  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david heard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debby Bowman  |  Expérience générale 
Évaluation :
4

I liked the giveaway section, kind of fun to check out.

Joyce Molgaard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON FAIRFAX  |  Premières impressions 
Évaluation :
5

Everyone here was super helpful. They all tried to make the experience as fast as possible. They walked me through everything and answered all of my questions.

Katie Schlaerth  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiese Wilburn  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony Muchiri  |  Expérience générale 
Évaluation :
5

Kyle provides excellent customer service during my transaction! I'm so happy with this location, it's clean, the storage units are easy to access, parking to load/unload has been easy, carts to transport boxes, etc are always available! I highly recommend this location for all your moving nd storage need!ms!

Kathleen Werner  |  Premières impressions 
Évaluation :
5

My last payment was 6/28/22. Will I receive a refund?

Ronda Sundlie  |  Expérience générale 
Évaluation :
1

My unit was robbed. I was not called till 11am the next morning, I was told the alarm didn't go off, I was told the cameras were covered so they didn't see the suspect who broke in. I told them I would move my stuff out buy the end of the month. They didn't charge me for the remainder of the month. However they double locked my unit every time I came in to move stuff out. I tried to have this issue resolved and I kept getting the "we really don't know what happened". I have never had such a bad experience with storage. My shed was the only one that sustained damage and robbed. This place was advertised to be secure. I felt singled out and targeted. I lost some very Valuable things that were extremely sentimental to me, and thanks to the lack of security at uhaul, I CAN NEVER RECOVERY MY LOSS.

mary jones  |  Expérience générale 
Évaluation :
3

It would be better if the access hours would be 24 hours since we have our own access keys to check in and to unlock the doors.

sean hendricks  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lin Whelan-Percio  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aubrey Aguilar  |  Premières impressions 
Évaluation :
4

No complaints

Amelia Davis Holmes  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff!

Cory Stevens  |  Premières impressions 
Évaluation :
1

The location where my storage unit was located told me they were overbooked and had no units available. When I asked where I was supposed to store my stuff they literally shrugged their shoulders at me. I asked them to call and find me another storage facility and they refused to help. I even asked who I needed to call to get a storage unit and I was told I could find the number on my reservation. The people were absolutely no help and had a very poor attitude. They absolutely refused to help me in any way and simply said, " that's how it is when they over book us." This has been the absolute worst moving experience I've ever had. I will never use uhaul again and I have told all my friends and family about this experience.

Donald Plank  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN HILLEGAS  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest Munoz  |  Premières impressions 
Évaluation :
5

The staff was very helpful

Donny Tran  |  Expérience générale 
Évaluation :
3

We moved our stuff out of the unit on February 26, 2022, and the unit wasn't closed out like it was supposed to be. It only got closed out on March 10th after they called asking for payment. Also, when I reserved a smaller unit. I was told that we would get the money back for the bigger unit or it would transfer over to the new unit, but was told on March 10th that they don't pro-rate. Uhaul needs to have consistent policies from everyone.

Willis Burns  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth Nguyen  |  Expérience générale 
Évaluation :
5

The Staff was professional friendly and very helpful. Yes I would recommend this Facility to all my family & friends. 

LINDA CLARK  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Jumba  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah Larson  |  Expérience générale 
Évaluation :
1

Customer Service stunk. GM checked me in and used vulgar language, specifically used the word f,cjCompletely unprofessional

Richard Woodall  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa patterson  |  Expérience générale 
Évaluation :
3

I had no idea it was an inside storage. I feel they should inlighten people before they purchase a unit

Stephanie Simmons  |  Premières impressions 
Évaluation :
5

Customer Service was Top Notch from the Original Contract set up with Aaron and the couple of times when I had a question. My move out also was an awesome experience! This is definitely a Great Location to rent storage from and I will be referring anyone who needs storage to Aaron and the Federal Way Team! Thank You!

Deann Nena  |  Expérience générale 
Évaluation :
3

24/7 access was removed. Decided to go elsewhere

Victor Ledezma  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan mungai  |  Expérience générale 
Évaluation :
5

The staff was great and the facility was well maintained. The surrounding area is the issue. There's been shootings nearby and break ins at the location. There are no flat carts due to theft. I could not get my Christmas tree out this year. (It's very large and heavy and needs a flat cart). I had 24 hour access but as the rates went up and crime went up, I moved to somewhere that I feel safe bringing my four year old daughter with me. I witnessed arguments on site with customers and was approached by some sketchy people. The murder in the complex next door was the final straw. Great facility but the location became dangerous.

Martin Naaktgeboren  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna Marie Echeverria  |  Expérience générale 
Évaluation :
5

Great customer service and thank you for all your assistance!

Madhuri Chandra  |  Expérience générale 
Évaluation :
2

My rating would've been a five (5) star rating, but due to unforeseen policy changes in operating hours I am forced to leave a two (2) star rating because of the inconvenience that it has caused me. What is the whole point of having a storage unit that you cannot access during business hours when you work those same business hours. It just doesn't make any sense. And then to be charged the full amount every month, also doesn't make any sense and is not fair to the customer. Very dissatisfied with the experience.

Mark Villena  |  Expérience générale 
Évaluation :
5

The manager Mycole was always helpful and informative . The rest of the staff were courteous and efficient .

JENNIFER HAGLER  |  Expérience générale 
Évaluation :
5

I have used this facility for years and have never had an issue. I have had a storage unit for the past 5 years that has changed in size more than 5 times and the switch over was seamless and smooth. I have also rented a truck/van from them about 10 times. Every vehicle and transaction was great! I recently closed my storage unit due to a move out of the area which resulted in an extra charge on my card due to an oversight. I called the location to report the issue and was credited within 2 hours including an email and phone call apology. I recommend this place for any and all storage and moving truck situations!

Michael McBreen  |  Expérience générale 
Évaluation :
1

The management is terrible. The management on day shift is rude and unhelpful. I arrived and was told to remove the car from the carport was $75 dollars. I have never had to pay in other states. I then was asking for help to remove them myself, and a employee on night shift did not even tell me a chain was still on the vehicle, and was going to let me back up with it on. I asked him why he stated ( I forgot) (really!) I was then told the next day that it was only $35 dollars to remove the car. (WOW!) Then I moved out of storage on the proper date 11/22/21 and it was never done. I had to drive a hour to make sure as the management said. I was going to do it. After repeating phone calls to UHaul. This place is a rip off, and thrives. Improper behavior and terrible management that I have ever encountered. I should get a refund. Please call me at 702-265-8414 Danielle DeSantis

DANIELLE DESANTIS  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Isabel Sosa  |  Premières impressions 
Évaluation :
5

It really sucks that there is so many “bad people” in the world that the access hours have to be cut short due to theft.

Brandy Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lyudmila Pasechnik  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

La'aujanique Cabrera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randolph lesser  |  Expérience générale 
Évaluation :
4

What are the hours for accessing the storage

Talanoa Elika  |  Premières impressions 
Évaluation :
5

The Enchanted Pkwy location in Federal Way was amazing. In the last few months I've had to rent a vehicle, a storage unit, and finally load a Ubox. They were so helpful and accommodating for each thing and nice too. Moving us stressful enough and being treated so well made it so much less.

Kristen Nelting  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john henderson  |  Expérience générale 
Évaluation :
1

South Lake Tahoe (Emerald Bay) general manager was rude and disrespectful. The assistant manager had no idea what he was doing, and refused to help out. Stated everyone was new. When arrived at Seattle, WA Federal Way location. The management stated it was $75 dollars to release my car from the auto transport. Next day it was $30. (WOW) I had no idea Uhaul treated their customers this way. So I guess next time will be Budget rentals and hopefully better treatment.

DANIELLE DESANTIS  |  Premières impressions 
Évaluation :
4

Billing dept needs improvement

wade boyer  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel Marroquin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Pinner  |  Expérience générale 
Évaluation :
2

Employees need more training or support to provide efficient and effective customer service. They are courteous but incompetent and nearly every step of my experience was delayed and required me to return to the counter to get their mistakes fixed. Errors occurred with storage and moving truck that delayed my move in AND move out and I was never offered any apologies or concessions except for when calling the customer service number. Diana at customer service was very helpful and effective.

Holly Rockwell  |  Expérience générale 
Évaluation :
5

Aaron was extremely helpful, professional and accommodating!!! Best 1st Impression at a Dealer Location EVER!!! 50 STARS 朗

Deann Nena  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert wegner  |  Expérience générale 
Évaluation :
2

Inconvenience: Online check in/out system fails, storage access hours, and only a one storage card key.

Rocio Clark  |  Premières impressions 
Évaluation :
5

I’ve always been happy with my U-Haul experiences

Billy Lockaby  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melissa engle  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andrea buren  |  Expérience générale 
Évaluation :
4

I was unhappy that my reservation was not found in the system even though I received a confirmation. Because of this I had to use 2 storage units which is very inconvenient for me.

Kristina caliva  |  Premières impressions 
Évaluation :
4

Nice place people where nice also

larry miles  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus Perez  |  Expérience générale 
Évaluation :
4

Expensive for a 5x5 space. The online process was lengthy using a cell phone. I secured the space with a phone call and didn't realize I had more information to provide once I arrived at the storage facility.

Debra Mcdaniel  |  Online Move In 
Évaluation :
1

This STORAGE area Customer Bathroom broken entire time, the staff at this location was VERY mediocre except Daniel and Michael, a Boss. I was assigned #1986 which has an outside personal lock on it they couldn't have removed asap, the next best location was in #2051 even further away (I have Disabilities from Car accidents so walking too far is torture) but this unit was too small but by this time , this location was closed. The After hours Call center Rep couldn't Reserve a new bigger spot because the store was closed. (What????!!!**""). They never recommended reserving online, either. I found out the next day my own online reservation for a bigger unit wasn't avail in this location because someone else had reserved it for 2 weeks out and it's 1st come, 1st RESERVED. Now these issues had been going on for 3 days and I had to keep my 15' van overnight for 3 extra days to remove my belongings but was never able to fully do it (at this location) so I found another Storage unit (that wasn't a U-Haul) closer to our home. When I went in to turn in my access card and request my-UNUSED but out of the package- Padlock (at the Federal Way, WA store) because I didn't need it anymore, I was accused of not buying the padlock (I proved it was bought on the #1986 unit) but still couldn't return it as it had no packaging. Nor did these 2 guys even CARE that I was leaving for another company. Wait for it, there's more ....the rental of my 15' Van for local for 1 day around town was charged $167, not the advertised $29,95/ day. $40 was added each day that I couldn't offload my stuff from the Van. I also needed my SUV stored but it's a 4x4 and Customer service tried to rent me a tow dolly that would've damaged my 4x4. I'm not making this stuff up. I've had THE WORST EXPERIENCE AT THIS FEDERAL WAY, WA U-HAUL LOCATION. AVOID IT AT ALL COST!!!!

Mary Jarrett  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RANDY HENDRICKS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas Lawrence Dominy  |  Premières impressions 
Évaluation :
3

Door access card swipe machines don't work properly. Hot summer made them malfunction. Made night time access hard to get in. We had to pay for a second day truck rental, because it took hours to get in at night. Other than that, it was clean and well maintained.

Dawn GOTHERS   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob Parker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VANESSA COOK  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

manidone Champhilom  |  Expérience générale 
Évaluation :
5

I needed a temporary storage because we were relocating and this was the best choice due to location and it worked out great and service was exceptional . Would recommend to everyone and use again.

Tulgi Lualemana  |  Expérience générale 
Évaluation :
5

I had a very pleasant and positive experience

Saint ABDUR-RAHEEM  |  Expérience générale 
Évaluation :
2

I got stuck in construction traffic moving across the state so I showed up 13 minutes before closing. The first guy seemed helpful initially but completely apathetic that the movers I booked through Uhaul no-showed me. He gave me a unit that still had a lock on it, so not so helpful after all. I had to go back for a different unit but they had just closed so the guy tried to ignore me. I banged on the door till another guy showed up and found me another 5x10 unit. I was told I wasn't allowed to park my truck rental on site overnight while I figured out how to unload it without movers. …The locked storage unit was still in the system as available the next day so it will happen to the next customer…. I didn't get instructions on how to use the 2 entry keypads but staff seemed annoyed or condescending the next morning when my attempts failed and I asked for help. Turns out the access doors still weren't unlocked an hour and a half after business opened so it wasn't operator error. They only unlocked one set of doors at the unloading zone or the other doors were broken. 2 out of 5 people gave appropriate customer service and basic courtesy. Careless or incompetent staff made a hard move a whole lot harder.

Holly Rockwell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KATHY GIBSON  |  Premières impressions 
Évaluation :
5

The best staff anyone could ask for, especially the large bearded ginger fellow :)

MYCHAEL KURTZ   |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel Leaks  |  Premières impressions 
Évaluation :
1

They rented my reserved unit. 10x15 And then gave me two units to equal the same size That was ok but they put me to the very back of the building the walk was equal to at least a football field is not a football field and a half I rejected the unit and got the same full-size unit for less down the street FM

Frank Meyst  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alaina Mack  |  Online Move In 
Évaluation :
5

Units were clean and updated. Building has AC, bathrooms.and drinking fountains, which is quite nice when you're moving things in to storage for several hours.

Colin Scott  |  Premières impressions 
Évaluation :
1

Things were taken out of my unit.

JOEY MARIE KEHAULANI RIEG  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Rivera  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zihye Kim  |  Premières impressions 
Évaluation :
5

Everyone is very helpful and friendly

Amber Robertson  |  Online Move In 
Évaluation :
5

Staff was extremely helpful and quick to help problem solve after a long, complicated, tiring move across the country.

NICHOLAS MACKINNON  |  Premières impressions 
Évaluation :
5

OK

Toyie Robinson  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

martell thomas  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYCHAEL KURTZ   |  Premières impressions 
Évaluation :
5

Locks are not left in the storage unit, you still need to go inside to get one.

Marielle Santos  |  Online Move In 
Évaluation :
5

No tengo palabras excelente excelente

SONIA BERGANZACALDERON  |  Premières impressions 
Évaluation :
3

I would recommend 24 hour access to the storage if can..sometimes I worked late and need to put stuff in storage but cant..I keep loosing my stuff in back off my work truck because no access to my storage after 10:00 pm..

Rimson Sigrah  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilary Lane  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen ferguson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE HALL  |  Expérience générale 
Évaluation :
5

This is a much better facility than the Auburn location.

Shianne Jackson  |  Premières impressions 
Évaluation :
5

Not stored

Duncan Kajoka  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YUNG LEE  |  Expérience générale 
Évaluation :
5

I love this storage. However I don't use it often. If I ever need a storage I'll be back.

DIONNE ROBINSON  |  Expérience générale 
Évaluation :
5

we recommend UHaul storage to several friends in the F/W actually we have 5 Friends that are currently using the facility

Rod Korsmo  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRIS WILCOX   |  Expérience générale 
Évaluation :
5

just moved; prior apartment lease ended 8 days before new dwelling available. U-Haul 1 month free storage with truck rental worked great. Also used Moving Helpers ... another excellent experience. Merci!

Thomas Prinslow  |  Expérience générale 
Évaluation :
5

Fabulous service

SUSAN SCHOENECKE MILLER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY WILLIAMS  |  Expérience générale 
Évaluation :
4

Maria was kind. I moved to the city by myself from Yakima she was understanding nice and s breath of fresh air after I had a long tiring day.

rosio giron  |  Premières impressions 
Évaluation :
5

Courteous helpful staff, excellent facility

Thomas Prinslow  |  Premières impressions 
Évaluation :
1

I am very upset. I was under the impression that my move-out date was the end of the month just like when you rent other spaces. I expected that the fee I just paid in advance for the next month would be prorated back in a credit...so that I would only have paid for 3 days of the month. It's totally WRONG for Uhaul to keep more than $100 for days that are unused. When I tried to talk to the staff about it they said it's just Uhaul policy not to rebate pre-paid fees. I have been a loyal, never-late paying customer for more than 5 years. To be treated unfairly at the end is horrible customer relations.

JILL EDSON  |  Expérience générale 
Évaluation :
5

All your employees are so kind and fast move.

Hyun Park  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Badi Karriem  |  Premières impressions 
Évaluation :
2

They give me truck is very very old and I drive-in the state and will sco drive to the right Is mild go over 180000 miles

Hayder Habeeb  |  Premières impressions 
Évaluation :
3

Security issue: Middle age female on side walk outside the main doors to storage, walked in through the open main entrance doors when others came and went. She was nervously looking around, so I continued to watch her from outside our rental truck. She lifted up one torche' lamp and started to walk away with it. She saw me watching and motioned, "oh, is this yours?". She put it down, came outside and said, "oh, I thought these were free." If I hadn't been standing outside watching her, lamps would have been stolen. I did report it to the office.

Doug DeVries  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Sargin  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TAMARA CLOUD  |  Expérience générale 
Évaluation :
5

As always, 5 stars to this Federal Way location. Great job guys.

JARON HINTON  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONNIE BALDWIN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARON HINTON  |  Premières impressions 
Évaluation :
4

Very helpful and straight forward.

Luke Gentry  |  Premières impressions 
Évaluation :
3

My access card didn't work and the next day I had to get another one and it didn't work either. All the staff could say is wait 5-10 then try it.

MICHELLE HALL  |  Premières impressions 
Évaluation :
4

It was a long way down the hall to the unit.

Glenn Freeman  |  Premières impressions 
Évaluation :
5

The card check in and out reader can be a little frustrating sometimes because it can take numerous swipes to get it to read the card. Other than that my experience was as shown above was excellent.

Ted Kenney  |  Expérience générale 
Évaluation :
2

i am unable to verify my storage unit details online after setting up my account. it appears the staff may have signed me up for two units after i viewed one and decided it was too small and asked to rent a larger unit instead, not in addition. There were also problems with the key card for access which the staff was unable to fix. The site is fine but the delivery of service is lacking.

Michael Bulzomi  |  Premières impressions 
Évaluation :
1

The storage unit i was assigned was in the very back of the building and a huge walk from the offload. I am disabled and before I even opened the locker, I went back into the store part, explained my situation and asked for.something close to the door. He gave me two smaller units that he said were close, but they were just as far. Half way down and then all the way over to the end of the building. Also I tried opening my locker and the alarm went off every time so I couldn't open it. I had no way to physically get my stuff in there. I gave up and went to a different self storage company down the street and cancelled uhaul storage.

Kristine Whitney  |  Online Move In 
Évaluation :
5

Please note: I'm not moving-out my storage unit at this time.

Lynnette Osias  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holly Van Hee  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony Richards  |  Expérience générale 
Évaluation :
4

I Loved my overall experience with Uhal-storage, the only problem that I had is the lien fee which is put on your account and can't be reversed. Because the large storage is not covered under the move-in-special, I had to get two small units so I could use the move-in special. this means when my hours where cut I did not have to come up with one fee of $108. but two. I know that everyone as well as business are suffering during this time, but you asked so I thought I would share, and if you would like to bless me with a refund of the $216. I will receive it (smile). Again I love your hours of entry they are perfect and the cleanliness of your storages are amazing. Thank you and I would use your services again but my prayers are that I never have to experience homelessness ever again in life.... maybe the experience will be just to store a overflow of items.. Betty Jimerson 206.765.9071 bjjsunshine@gmail.com

Betty Jimerson  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori Lynn  |  Expérience générale 
Évaluation :
5

My concern is pest invasion. My belongings were stored for three years and didn't have carpet beetles when first stored. Upon removing my belongings, carpet beetles were discovered in the unit. Also, there was some kind of construction that caused dirt (soil) to fall into the unit, which had to be cleaned off of some belongings. A recycle bin for boxes would be appreciated.

Patrice Hollarah  |  Expérience générale 
Évaluation :
5

Great staff, Steve the Manager was very helpful

scott hance  |  Premières impressions 
Évaluation :
3

We emptied the unit the day before the next payment was due and asked the staff what we needed to do to check out. They claimed all we needed to do was leave the door open on the empty unit and our contract would be cancelled. We have not received multiple notices of past due amounts and threats to lien the unit, which is empty for failure to pay. Phone calls and emails to U-haul explaining the problem and saying they would fix it have not worked as of yet.

Craig Lovell  |  Expérience générale 
Évaluation :
5

Michael was really great, after a very negative experience at the Auburn facility we were so happy to end on such a positive note. Check in was a breeze, loading the storage unit, with the help of the dollies easier than we would have thought and return of the rental van was efficient. Thank you for a no hassle experience.

Marta Holigan  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose Abarca  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dannis Thompson  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

esther siler  |  Expérience générale 
Évaluation :
3

Initially renting the unit took longer than it should have. I spent more than a half hour, when I was the only person there. I had no issues while my stuff was in storage. When I removed all of my items, I was moved out without my knowledge when I still had 10 days left of my paid rental. It is a little nice that I didn't have to return to move out, but I was not notified about it. So I still returned and was confused when my card didn't work. I got this move out survey about my "recent patronage" but no email, text, or voicemail about having been moved out. I was told they called, but I've never had a business not leave a voicemail when the phone isn't answered. The survey email didn't say it was about moving out, so I didn't know until I clicked the link for the survey. If I had wanted to use the last 10 days of my storage, that right was taken away from me without my consent, and it's unacceptable.

Katie kokinakos  |  Expérience générale 
Évaluation :
1

Very poor customer service at this location.

vibhai tiwari  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK SALTRONES  |  Expérience générale 
Évaluation :
1

worst experience ever had to call the police 3 times let someone else unload my truck and keep all my stuff after I was told they would lock it up so I could come back later to un load came back 3 hrs later to 3 men unloading my stuff was told by the man at desk that it was a civil suit that I would have to handle on my own would never again use uhaul again are recommended to anyone

tammy martin  |  Premières impressions 
Évaluation :
5

I would use them again no high fees like other places

Rebecca Thompson  |  Expérience générale 
Évaluation :
4

Everyone on staff was very helpful and professional. Made me fell as part of the family. A big tombs up to the management.

leonard paulino  |  Premières impressions 
Évaluation :
5

Great facility and customer service.

Xavier McDowell  |  Expérience générale 
Évaluation :
5

Never any problems, wouldn’t ever go anywhere else.

Carolyn Schuler  |  Expérience générale 
Évaluation :
5

Great job. Everyone was more than professional and kind. Very rare in this world of inefficiency. Well Done!!!!

Port Orchard Lic  |  Premières impressions 
Évaluation :
5

Great service and I will be returning for sure next time I am in town

Joaquin Dell  |  Expérience générale 
Évaluation :
5

Weekend hours are difficult by being too short for people who have full time jobs.

SHANNON SCHAEFER  |  Expérience générale 
Évaluation :
4

N.D.

demica pitre  |  Expérience générale 
Évaluation :
5

You guys did your job and you keep your word I really want to thank Michael for the good customer service he have. Keep help the good work you explain everything down very good. Once again thanks

Shawndreqka Thomas  |  Premières impressions 
Évaluation :
5

Very helpful staff.

Susan Dirks  |  Expérience générale 
Évaluation :
5

Great facility

John Majors  |  Expérience générale 
Évaluation :
4

We fouND

kibeom lee  |  Expérience générale 
Évaluation :
4

The staff here are wonderful as they work in a really tough community with lots of unusual foot traffic. They handle it with grace and unbelievable multitasking skills.

serena samar  |  Expérience générale 
Évaluation :
5

The staff here are so wonderful. I moved here from Florida. I was tired, over whelmed feeling. They took their time with me and helped me get settled. I hope everyone in Washington is this nice.

Amanda Hartstein  |  Premières impressions 
Évaluation :
1

staff never calls you when you leave urgent messages. I accidentally left a headboard. couldnt get ahold of anyone to secure it for me while i drove 3hrs. was gone when i arrived. Answer your phone!

Aaron Unger  |  Expérience générale 
Évaluation :
5

Sometimes, especially on weekends, there was shortage of carts.

Raymond Palas  |  Expérience générale 
Évaluation :
5

We've used storage facilities in several places and your is the very best. Merci.

KAREN HORN  |  Expérience générale 
Évaluation :
1

very slow. took 45 min to check in. explanation of process very poor.

dallas johnson  |  Premières impressions 
Évaluation :
5

Already wrote a comment. Harry and Michael at the front desk were very professional and helpful. The facility was extraordinarily clean and the rest of the staff was very helpful as well.

jeffrey boynton  |  Premières impressions 
Évaluation :
1

The place is disgusting trash everywhere. My wife had multiple homeless approach her while I was in the storage area. She did not feel safe by herself.

daniel banks  |  Expérience générale 
Évaluation :
4

Overall a good experience. Staff is super helpful. Hours of access only 7am -7pm 5pm on the weekend turned me away several times in one year of storage. No issues whatsoever other than that.

Jerry Holliday  |  Expérience générale 
Évaluation :
5

Great service 👍 Thank you

SERAH NDIRANGU  |  Expérience générale 
Évaluation :
2

The rep was very helpful and provided great customer service. But he was in a rush entering in my rental info... he had to re enter it 3x because he kept messing up or clicking out of the tab.

Arionna Hall  |  Premières impressions 
Évaluation :
1

I suppose uhaul, like all other corps hires from the applicants available, and thus advantaged or disadvantaged accordingly. However the mgr/amgr @ federal way fac should be reviewed by corporate.

Richard Harbor  |  Expérience générale 
Évaluation :
5

Great place for all your storage and moving needs. The entire staff there has been outstanding in regard to customer service. This is the spot

ADOLFO OLAGUE  |  Expérience générale 
Évaluation :
5

I enjoyed having easy access to a secure storage space. The staff was friendly, knowledgeable and efficient.

Lori Manning  |  Expérience générale 
Évaluation :
3

I purchased 3 wardrobe boxes and was given the wrong plank for the inside, I couldn't use them and should receive a credit. I put gas in the truck more than it originally had, why was I charged for fu

Catrina Henry  |  Premières impressions 
Évaluation :
1

They did not fulfill their promise nor did they care to fix the problem they caused when they were the the wrong and over charged me and recommend a unit too small to fit a 3 bedroom. Ended up w/o any

demica pitre  |  Premières impressions 
Évaluation :
1

I had a horrible experience with the services recommended/provided. I was charged up front for services that were never provided, and not able to rent the storage unit or truck promised nor did they..

demica pitre  |  Expérience générale 
Évaluation :
1

Bad review! Random folks always in storage looking at donated stuff ready to take anything u set out. Homeless People sleep in donation area Be Careful! Staff unfriendly, unprofessional, lazy, slow

noel jennings  |  Expérience générale 
Évaluation :
5

During my move and the upheaval of my family, FW's U-Haul helped keep everything calm for me, whether renting a truck or needing another unit because I had to much stuff to sort through. They were gr8

SHELLEY KEELER  |  Expérience générale 
Évaluation :
2

You haul up the prices twice in 6 months. You are asking too much for storage. Went with a cheaper That offered more services and a cheaper price.

di'dionna Rozzano  |  Expérience générale 
Évaluation :
5

Laura Alvarez & I forget the young man's name have ALWAYS treated me with dignity & respect. I've been there since 8/16 & can't say that for most of the staff including the managers except one woman.

Maria Arns  |  Premières impressions 
Évaluation :
3

THE MANAGER SUCKS. Would never respond to emails. The staff is great. Great facility.

Gretchen Killeen  |  Expérience générale 
Évaluation :
5

The personnel at the Federal Way storage unit were always very helpful and very quick about helping out. They ALL have a great attitude.

jennifer metz  |  Expérience générale 
Évaluation :
4

very friendly and clean

Michael McBreen  |  Expérience générale 
Évaluation :
5

Thanks

Heriberto Jimenez  |  Premières impressions 
Évaluation :
3

Wait times are very long. Response times to inquiries are very long. Unaware of changes to appt confit until arrival. Confirmation of received boxes took too long.

Kelsey Robertson  |  Expérience générale 
Évaluation :
5

The manager James was awesome. He exceeded my expectations in resolving a problem with one of the trucks I rented. Great employee.

Paul Page  |  Expérience générale 
Évaluation :
5

great customer service they were very understanding even though i had to get my belongings out before the expiration date of the free month rental so there was no cost associated with my rental.

Aswan Thompson  |  Expérience générale 
Évaluation :
5

Will definitely use you guys again in the future if I ever need to.

KRISTAL REMMEM BENNETT  |  Expérience générale 
Évaluation :
5

Felt very good about our choice of this U-Haul location for our storage needs - very good customer service from every employee that we have had contact with.

Paul Flinn  |  Premières impressions 
Évaluation :
5

My only complaint is the hours of access. I often needed to get in to my unit between 8-10 pm but it was already closed....

Aaron Weilert  |  Expérience générale 
Évaluation :
5

Went above and beyond what was expected

Darren Smith  |  Premières impressions 
Évaluation :
4

Nice unit but moving stuff in and out was difficult bc of staff parking their cars in the loading spots all the time. Expect a long line inside too, facility is very short staffed.

joseph gutierrez  |  Expérience générale 
Évaluation :
1

That's the shity storage I don't recommend to no one management suck childish no customer service at all the put 4,5 kids there the don't know what z going on

Seyyed komizi  |  Expérience générale 
Évaluation :
5

I look forward to continuing doing business with U-haul. Thank-U for giving me a warm welcoming. Sincerely, Samantha

Samantha Buchanan  |  Réservation 
Évaluation :
5

I have had good service for several years from this particular U-Haul site. Very helpful. Thank you.

CRAIG HOPPLER  |  Expérience générale 
Évaluation :
3

I gave 3 stars because I paid for the whole month and I moved my stuff out 2 weeks after I paid for the month and wasn't pro rated. Other storage units I used did that. My review wont matter anyways.

antonio covington  |  Expérience générale 
Évaluation :
5

Every thing worked

THOMAS HAWK  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

PETULA LEE  |  Expérience générale 
Évaluation :
5

Excellent service and storage facility.

DEANNA ISHAM  |  Expérience générale 
Évaluation :
3

We ran into some problems changing the unit for size we were told on thing and it did not happen. That was stressful another employee steped up she was very understanding she was appreciated.

Janel Schwindt  |  Réservation 
Évaluation :
5

Professional and available to assist if needed. Very satisfied with the storage unit service.

ronald jacobs  |  Expérience générale 
Évaluation :
5

The customer service was excellent, friendly, attentive, and patient with my questions.

Laura Ferguson  |  Réservation 
Évaluation :
5

Mike was a wonderful helper. I am a repeat customer and I am satisfied with the service I got.

Martha Tefera  |  Réservation 
Évaluation :
3

Clerk was friendly and very helpful.

LINDA JOHNSON  |  Réservation 
Évaluation :
5

It was the greatest experience with storage I've ever had. I am so blessed to have had the opportunity to these wonderful people help me.

Chris Fritz  |  Expérience générale 
Évaluation :
1

My boxes were covered with inches of dust. Evidence of rodents. Employed a were slow and not very friendly. Like they hated their jobs

Laurie Arnott  |  Expérience générale 
Évaluation :
3

Not happy Laura or Loura alway argues with customers. I try not to get help fromI heard how she treats people . I move , loura arguing with me that only business owners have 24hrs access i move.

WENDY HUGHES  |  Expérience générale 
Évaluation :
3

The overall rating of the actual store was average. Nothing out of the ordinary - what you would expect out of a moving & storage facility.

Mercedes Giles  |  Expérience générale 
Évaluation :
5

Everyone there were very helpful and polite. They made my move super easy.

Hilary Lane  |  Réservation 
Évaluation :
5

Close by to my home and there is a place to put your items that are no longer needed so that someone else could use them.

Richard Crouch  |  Expérience générale 
Évaluation :
4

They pulled my U-Boxes to a side loading area where I was able to unload them into a U-Haul Truck and take it home. I was able to return the truck the same day, which was nice. Thanks

Donald Smith  |  Expérience générale 
Évaluation :
5

Thank you to the staff members who helped me when we forgot to sign out of the storage unit before we moved out of state.

catrina legorreta  |  Expérience générale 
Évaluation :
5

Great place to store things.

Stephen Haggard  |  Expérience générale 
Évaluation :
5

clean and efficient

Barbara Cerna  |  Expérience générale 
Évaluation :
3

Poor customer service. Staff expected me to go to the front to get the keys to unlock my new storage vs walking me and showing me where my new storage was.

Mary Santamarina  |  Expérience générale 
Évaluation :
4

Repeat customer so I guess that says something...

DAVID HIPP  |  Expérience générale 
Évaluation :
2

Assistant manager is a cocky little punk. I would never store my items here again. Rest of staff is fine but besides The manager.. The assistant manager represents this location.

David Johnson  |  Expérience générale 
Évaluation :
3

As many times as I have had to go into the office it is always under staffed. At one point I saw 4 employees standing outside smoking and talking, while there were at least 6 people in line.

Heather Thompson  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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