Unfairly charged me for gas. I basically paid for the last person's gas at a above market rate. They claim that a 59,7 mile trip took a HALF TANK of gas. Someone didn't check the truck when it was brought in before me and since I don't have a time stamped picture of the gas gauge I'm stuck with the bill.Ephraim A.
Trailer Rental & Towing in Federal Way, WA at U-Haul Moving & Storage of Federal Way
Pour nous contacter
Federal Way, WA 98003
(Across from Costco and Next to Lowes **LIMITED PARKING**)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Federal Way, WA 98003
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Excellent service and nice people!!!Iosif M.
As always, the entire transaction was a breeze. Thank you.Douglas R.
None that I can think of.EUGENE N.
The best customer serviceAdam I.
Outstanding customer service. They helped me every step of the way getting my hitch set up including hooking up the trailer and unhooking it when I was done. I could not asked for anything more this location was right on target. Well DoneJames B.
A gentleman came up to me to tale my dolly and my key and was very polite.LAUREN ELIZABETH N.
Great staff. Friendly service. Reliable vehicle. Highly recommend!Holly R.
The truck got very poor gas mileage.. The odometer read about 7% fast, make me pay extra on the per mile rate. The check-in women would not credit me the extra gas I left above the check out level. The $390 I paid should have been $65 less, Customer service was good on check out, but poor on check in.MICHAEL M.
Good place, good service. Thanks.JONATHAN M.
24/7 check out did not work initially had to call and sit on hold for help over the phone. May have been because we were 60+ minutes late to start process - HOWEVER reservation did not state that arriving late would prevent process from working so if this is true reservation process should warn users to arrive on time.Mitchell V.
the staff was very helpful..... thanksBrian S.
The gentleman that checked me in at 4pm 5/4/21 was excellent, polite, knowledgeable. The guy who hooked up the trailer, same-helpful, knowledgeable, and nice. The guy who did my return at 7am 5/5/21- same. The whole staff I worked with was fantastic!!! They deserve something! Please acknowledge them somehow.Elizabeth R.
Great customer service.Angela W.
Always perfect! Fast!Mario V.
Dropped it off after hours, which I was glad to be able to do.Gary W.
Direct call to actuall location and a whole lot better customer service! It was terrible!David B.
The check engine light is onPamela B.
The experience overall was terrible. First, the nationwide system was down so they couldn't rent trucks. I know that was not the fault of the local staff working that Sunday who were very pleasant, but awful for the customers. When I went back to rent on Monday (I changed from a two day rental to one day), I got the truck. However, none of the pictures on the app matched the truck I was given (even though the truck number was the same). All trucks were pointed to go out towards the return area, even though that was clogged with trucks. That meant a small navigable area to pull out a 26 foot truck. But what made me the most frustrated is I had purchased (pre-ordered) a truck with 36 blankets. But none were provided when I confirmed the number with the agent that checked out the vehicle to me. I realized that when I got home. I drove back and he shrugged and said he must have forgotten to mention I needed to pick them up on my way out. Overall, a huge waste of my time and energy, and outside of the nice people working there Sunday morning, a very unpleasant overall experience.Michael G.
Very smooth and professional!! The experience was quick and easy!! Highly recommend them!!ED G.
They didn't seem to use much of the on-line checkin info. When I went to pick it up, they said I still needed to stand in line & check in at the counter, stating some of the same info on the online checkin. Was not as fast/quick as claimed. Also was told I had to return it before closing at 5pm, when I reserved it till 8pm online. Also was told I might not get a furniture dolly, even though I had included one in the online reservation, a week in advance. Luckily they still had one, as I would have been really mad if they didn't (it was a necessary requirement). If accepted on the reservation, I feel U-Haul is required to provide it as committed - It is NOT "as available", & would have had to cancel!Michael R.
Customer service is badDina V.
Nothing, it was a very easy and smooth transaction with excellent customer service and pricing. ThanksJohn W.
The return process was a bit hit and miss with trying to find someone to get to check you out.Gordon M.
Nothing the guy Michael was very professional & courteous.Rickey T.