Customer Reviews for U-Haul Moving & Storage of Westside Jacksonville

Évaluation :

5

Agent was very helpful and answered questions, sorry I forgot her name

Évaluation :

5

WE have rented a truck from here before and they were great to work with. Returning the trailer was easy as well.

Évaluation :

5

Young gentleman was eager and helpful and wait time for assistance was minimal

Évaluation :

5

In my opinion, there's not one thing that you can change everybody at this location was awesome over helpful and very polite. Great place to deal with this is the second time I've dealt with them and will go to this location again if needed!! thank you, James Simpson

Évaluation :

5

Nothing this is the 2nd time for me and both times was great

Évaluation :

3

1. I was awarded a VIP certificate for $75 because the last time I used U-Haul it was a (excuse my French) shit show. 2. My reservation was not met and I did not receive a courtesy call. I had to arrive at the location for them to tell me that they didn't have my cargo van. I went to the U-Haul they instructed me to go to for them to still be closed. I then proceeded to another U-Haul location after speaking with "traffic" as it's called by U-Haul employees to receive a 10 ft box truck after requesting a cargo van. The truck was dirty inside with sand in the seats, straps left in the back, oil in the back, and debris left in the back. On top of all of that the gas hand was on E. If I had time to waste I wouldn't care but after driving around 1,5 hours I was pressed. The rep told me to bring it back on 1/4 tank for a discount. Upon returning the truck the reps were very professional but had no idea on how to proceed. Nobody ever asked about my certificate number and they had to contact their manager to figure out how to proceed. The manager told them to place the reservation on hold and they would take care of it on Monday. Meanwhile… I still have $90 charge on my card. I am a customer service professional myself and I know that rule number 1 is to not make your problem the customers problem. When I received the voucher for the initial mishap I mentioned I was told it would be treated like cash. Now here we are months later and I'm going through the same thing with U-Haul. If I had known it would be like this I would have rented a truck with Home Depot just to skip over the bs. So now I have a $90 charge holding on my account and a $75 voucher that apparently means nothing. I'm very exhausted and don't understand what the problem is with getting simply what I was told I would receive. Had I known that I had to give U-Haul 1 dime i would have not even come to your establishment. At this moment I am exhausted and I am tired. I just want this to be over. Pleas can I Be done with this. I will provide my certificate number so my $75 credit can be applied. I was also offered a $15 discount if I returned the truck on 1/4 tank (even though it was on the mark between E and 1/4… please save me! Thanks in advance

Évaluation :

4

The change OIL light was on an which made it hard to picture if the mileage gauge so I lost some gas after making sure the van was full of gas when I got it And the drop box was not where they said it was in the dark looking for a drop box was not fun !!!!! Call the customer service number and they had no clue but after also 20 minutes later find it .

Évaluation :

3

The cruise control on the truck didn't work. Makes it a long drive when your going over 600 miles.

Évaluation :

5

S.O.

Évaluation :

1

Stop hiring jerks.

Évaluation :

5

The whole process was so easy Uhaul may have perfected the process of renting equipment.

Évaluation :

5

Excellent service

Évaluation :

5

Very customer service and easy to work with.

Évaluation :

5

Nothing just keep it like you have it very nice employees

Évaluation :

1

Used personal cell phone to copy my license,, made me very suspicious-slow to get equipment, no indication that he checked light hookup before I left, returned after hours and initially said couldn't find the trailer. Overall service was miserable with Eric and most likely I won't rent from this location again

Évaluation :

1

Make sure your management is mature enough for the position.

Évaluation :

5

Every thing was Great! No problems at all will rent again!!

Évaluation :

3

Staff unorganized and unfriendly.

Évaluation :

5

Very good service

Évaluation :

5

Good/ professional customer service

Évaluation :

3

Need to be more attentive with there equipment.

Évaluation :

5

The employee that help me out was very helpful and professional

Évaluation :

3

Nothing thank you 😊

Évaluation :

5

Understanding how technology isn't always up to par but at least have your systems up and running. To better understand the customer experience

Évaluation :

1

I had a disappointing experience during my recent visit. As someone new to renting a truck, I was unfamiliar with the process and expected some guidance. Unfortunately, Ciara was dismissive and didn't take the time to explain anything. She simply had me swipe my card and handed me the paperwork once the transaction was complete. Her attitude, along with that of another employee wearing glasses, came off as uninterested and unwelcoming. Neither of them greeted customers or offered any assistance unless absolutely necessary. It felt like they didn't want to be there and just wanted customers in and out as quickly as possible. When Ciara asked what kind of protection coverage I wanted, I told her I didn't know what that meant since I was new to the process. Instead of explaining, she just pointed at a paper with the coverage options using her fingers, without giving any real clarification. I was left confused and unsure of what I was selecting. Honestly, I almost walked out and took my business elsewhere due to how unhelpful and dismissive the interaction felt. came in with a positive attitude and no bad intentions, yet I was made to feel like an inconvenience by both employees, simply for walking in. They treated me as if I was a burden rather than a customer. However, there was one woman who seemed to be a manager or supervisor sitting in a separate office-she was kind and actually smiled when speaking to me, which I appreciated.

Évaluation :

1

Didn't drop off at this location. I was heading to Ocala.

Évaluation :

5

Nothing. Fast service. Much better than the last experience that we had.

Évaluation :

5

Truck ride is god awful. Steering alignment was way off.

Évaluation :

3

Option for earlier pick up, especially for open availability for similar vehicles

Évaluation :

4

A great experience with my arrival just at closing time. A staff member assisted me with the check in and I was on my way within 5 minutes. This was more than expected and I am very pleased with my check-in location.

Évaluation :

5

Very responsive and professional and very nice and helpful. Manager was very nice and helpful and very knowledgeable

Évaluation :

3

I have been charged for gas two separate times after filling to the right line will not go back because of this

Évaluation :

1

Should have went to budget! They clam when I ordered my truck and trailer over a week in advance. That it was a package deal. Well they fool me when I got to the location to pick up. I had to pay for everything separately so I spent even more money. Didn't offer anything such as insurance, road side assistance, dolly thing in that nature. You would think after spending about two hours on the phone with uhaul twice something would have went right. My trailer tag number was right but the number on the trailer it's self was wrong. So upon returning that it was definitely to the people at return site to figure out. There was more but don't need to continue. I've wasted enough time with uhaul.

Évaluation :

5

The employee at the reception/cashier was great. He provided excellent service, was fast and knowledgeable .

Évaluation :

5

Great service

Évaluation :

4

The customer service was great and the equipment was clean and the truck was clean but the drive was some what bothersome due to the slack in the steering wheel(column) so we had to drive under the speed limit to keep the truck from pulling.

Évaluation :

5

Employees were always helpful.

Évaluation :

5

Associate was polite, helpful and knowledgeable.

Évaluation :

2

Making sure the van clean and smell good

Évaluation :

1

The customer service for the attendants need to be more professional. The youth were eating at the counters and using foul language.

Évaluation :

2

The truck smelled of cigarettes and had old cigarette butts inside it. It drove horribly and was very puttery and bumpy, causing our belongings to fall over multiple times despite how slow and cautious we drove. The staff just gave us keys and didn't help us find the truck. When dropping off no one really told us what to do so we just left it parked and gave the keys to someone on the parking lot at another truck.

Évaluation :

1

In an attempt to obtain information regarding price and my thoughts of discrepancies the representative lacked patience and the ability to explain receipt. The calculations did not appear accurate and the charge of fuel was not accurate however because there was another customer that she had checked in the vehicle was not available at my request to take for my own fueling. I have used this location many times and this is the first that I experienced such a dull and not enthused customer service team.

Évaluation :

3

Some staff more friendly than others. I've been to the storage at night and had to use my car light. Late fees after 15 days is a little much.

Évaluation :

5

They were Awesome!

Évaluation :

3

This location was above average at one time. The 2 other location on Blanding are above average

Évaluation :

3

I never paid that much for a $19,95 van. I will try another moving company next time. U-Haul has become overpriced.

Évaluation :

1

A BUNCH OF SCAMMERS AT THIS LOCATION WILL NEVER BE BACK AGAIN RATHER PAY 100$ more somewhere else. How yall charge me for fuel when i left it on full. But my friend rented the same day and was hit with charges too. Ya'll are a clearly desperate at this location. And it shows will never return.

Évaluation :

5

The employee that helped me and all of the employees at the time were helpful, friendly, and asked if there was anything else that they could help with. I will use this location if I need to rent anything else. They were AWESOME!

Évaluation :

4

Satisfied with serbicr

Évaluation :

1

-Transparency. Allow the numerous changes to reservations to stay visible so each handler can see what has transpired before them and better assist the customer by releasing the stress of explaining over and over -Unify the system so inventory can be seen by all -Inventory supplies or develop a solution to locate supplies outside of the customer dry calling locations *my complaints and suggestions are NOT location specific...they are systemic

Évaluation :

3

I was livid when I tried to extend my reservation for 24 hours because I was in physical pain and uhaul was to charge me an additional $75 for "four additional rental periods" which is OUTRAGEOUS. The fact that I had to spend the better part of a whole day trying to remediate the damage to my antique wood desk due to a leaky trailer is in large part the reason I needed additional time in the first place. I wasn't going to put uhaul on blast for it but it made me very angry. I will happily spend that money on an extra visit to the chiropractor before condoning that BS. I am considering canceling my upcoming reservations and not using uhaul again, which but usually at least 5-10x a year.

Évaluation :

2

They gave me a price based on the mileage I estimated and told me that once I returned to vehicle the mileage would be taken and if it's less I would get the credit for it. Well that did not happen. I will continue to contact them daily if necessary to correct this. Take pictures they are important.

Évaluation :

1

Over charged

Évaluation :

5

Todo en orden como debe ser

Évaluation :

5

It was great service

Évaluation :

4

Just had a rat issue, I had rat poop on all my stuff but they did have a lot of traps out so no complaints.

Évaluation :

5

Nothing everything was perfect ! She got me in/ out really quick paced. And I loved that, because I've experienced in the past (at another location) 20-30 min wait when using Uhaul. She gave me the best Uhaul experience EVER!!!

Évaluation :

1

The van i received is almost out of gas! It took me extra 10 minutes to find gas station and put gas in.usually it has half tank of gas for clients! I book 2 hours van and got traffic couldn't come back on time at 10am. The lady worked on that day called me to ask me bring back the van excactly before 11 because she need that van for someone else. I told her how can i bring back if something happens on the road! And i asked can i drop off another location closer than drive all the way back to their location on blanding. She said No. but thank goodness i still can brought the van back at 11:07! I felt so frustrated while driving back because of her attitude! That lady is too much to be understanding and thoughtfulness! For this service i think i can only give them 0 star reviews!

Évaluation :

5

Even though it's the slow season they really confused a couple more people up help the customer service rep

Évaluation :

2

Shift worker was late and didnt have the truck or trailer set up. No help setting up the trailer.

Évaluation :

5

Good customer attentiin

Évaluation :

4

Pick up was easy and the truck was available. The attendant who helped you could tell was not happy to be there and to upbeat. She got me in and out but could have been more pleasant.

Évaluation :

5

Stay courteous and friendly like the two young men that helped me.

Évaluation :

5

The trailer drop-off couldn’t have been any easier and the emailed receipt was helpful.

Évaluation :

5

Very friendly and helpful

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

So easy, great service

Évaluation :

5

Have a bigger sign or give directions for the drop box

Évaluation :

3

Dead 🐀 in 152

Évaluation :

2

Staff in the past were always very rude and not friendly except for the last time I was there to empty the unit. This uhaul location is infested with roaches and rats inside the indoor part where people store your items. The outdoor units have tons of bugs. I have seen both there. They need to be spraying the place for the roaches and place poison out for the rodents. A local Pest Control company could do the job very easily every month to maintain. They make enough money just from one customers large storage rent to pay for Pest Control each month. They have not done anything to make this place any better in many many years. Sad.

Évaluation :

2

My unit had mice . I have to open and check each box outside to make sure I didn't bring any back with me. The lighting was terrible. Even if the motion lights are triggered, they don't stay on long enough even if you're moving around.

Évaluation :

5

Excellent service and great location.

Évaluation :

5

Very convenient and safe. Friendly staff too. Thank you Uhaul

Évaluation :

1

I only had storage for a month went to retrieve mi belongings and my furniture was damp and mildewed I am very unhappy it's ridiculous I put stuff in storage so that it would be safe n protected from anything … contacted uhaul told me she can only put in claim n someone will contact me 2 days later still no contact made…. Do not use this storage ‼️

Évaluation :

5

The young lady was very kind & helpful. Explained everything I needed to make an informed decision.

Évaluation :

5

Great location and good staff 👍

Évaluation :

5

Great staff

Évaluation :

5

I will always come back.. My things were in storage 2018-2024. And everything still looks good 

Évaluation :

5

The staff members were very helpful and nice

Évaluation :

1

They were rude. And they had rats. Literally went there between 5-7 and we saw 2 HUGE RATS!! Alive, crawling from storage to storage

Évaluation :

4

The lights in the storage area need to be on longer. They cut off while I was in my unit.

Évaluation :

1

First of all, they don't explain much. I got a storage unit on a Wednesday afternoon. I went to said storage unit at 7 pm Thursday and it was a huge hustle getting in the enclosed storage area. They don't explain process at all, and I had to call the overnight line to figure out how to get in. THEN! We get in literally at 7pm and we walk in and see a 6in RAT stuck to a trap!!!!! It was alive and crawled under one of the storage doors. AND THEN saw a roach crawling on the wall. The place is terrible.

Évaluation :

5

U-Haul on Blanding Blvd. has the variety selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and etc. Stop by the office on your way home from work or just come by to see other great options for you moving or storage at Blanding blvd, U-Haul today.

Évaluation :

5

Made my Move To Florida and From Florida a Beautiful Experience.For health reasons I Had to come back to South Carolina.

Évaluation :

3

Dark in and near our unit…

Évaluation :

5

Ciara is amazing!! Along with the staff really takes care of all your needs & are so polite. Definitely will recommend this location to anyone looking for a storage facility.

Évaluation :

2

My first month was supposed to been free and this why I chose this facility but the manager changed it to my second month free. This changed wasn't told to me until more than a week later. The manager charged my credit card for two months payment plus other expenses that I had no ideals what it were for. Had to called the 1 800 number to get help. Then after that they charge my card again and again. I had to turn off my card to stop charges. Today still trying to get a charge for boxes refunded to me that I did not receive or ordered.

Évaluation :

2

They never close out the storage unit 004 and I was still getting payment and overdue payment email.

Évaluation :

5

I used the service a lot and enjoyed it every time. Thank for being here for me.

Évaluation :

5

Every time I come I say I’ll be back

Évaluation :

1

I actually loved my stuff out into another storage due to I was paying for climate control and it was always hotter then being outside! Everytime i went into the office to speak with a team me never they were rude and acted as if they were being inconvenienced! Also the door the the storage area are always broken and makes it harder to go in and out of the storage area! I would not ever reckoned this storage facility to anyone because it's the worst experience I have ever had!

Évaluation :

4

I would give this a five rating if it had climate controlled storage

Évaluation :

5

Aucun

Évaluation :

5

The Staff was friendly and helpful and the facility was clean. I would only suggest that storage facilities that are indoors and not air-conditioned have fans inside due to the extreme Florida heat while clients are moving or even for your team members who are working at the facility it is extremly hot indoors and difficult to work in that environemnt.

Évaluation :

5

Best Storage Area Ever!

Évaluation :

5

Fast and courteous service. Very knowledgeable.

Évaluation :

1

Had bugs and rodents and openings in the storage unit. Had to move my furniture and other belongings out only after 3 days of being there. The manager was extremely rude, unhelpful and unprofessional.

Évaluation :

5

Always helpful and they remember you and greet you whenever you come in. Wait time is never over 10 mins to see what you need.

Évaluation :

5

Good job

Évaluation :

5

Excellent run facility!

Évaluation :

5

Made it so easy and fast. In and out service just like the way it needs to be.

Évaluation :

1

Customer service was not given and we are incredibly unhappy with the miscommunication and bad attitude of multiple employees.

Évaluation :

3

I had reserved an outside drive up unit but it wasn't available when I arrived. However the inside unit will work just not what I was expecting.

Évaluation :

5

Excellent

Évaluation :

1

I told u months ago I couldn't afford it anymore and just get rid of stuff. I was told they were going to auction off months ago. I still was charged and they just auctioned off on 11/11. Even called months ago and they said they were going to auction stuff off. Why was I still charged and it took so long. I'm on disability and can't afford it.

Évaluation :

1

All my furniture and clothes boxes was filled with mold, rat feces and roaches! I was told I move into the facility in July when I moved in April 30 with mandatory insurance and I want all my ruined property reimbursed as the facility took pictures of some of the items but mattresses, ruined artifacts and clothes were ruined! This needs to be addressed immediately!!!

Évaluation :

2

I am not sure why I continue to business with Uhaul. The Storage facility at Blanding/Westside was great and the store Manager Jacob was beyond helpful. Also the gentleman who manages the Normandy Store was incredible. These 2 men are your saving grace. The Uhaul customer service is horrifying. No one is on the same page, I have know clue how your customer service computers don't interface with the actual stor computers. Information is consistently incorrect. Uhaul caused a lot of challenges and financial loss when my husband I moved to Florida January 2022for my daughter's medical emergency. We reserved a unit on 103rd street from your customer service. When we finished our 14 hour drive with our truck and car hauler the unit not only didn't have storage but they didn't even have the size we ordered on the lot. This store sent us to Normandy after once again Customer service reserved another unit. When we arrived we learned that particular store wasn't even open for bussiness and was still being set up and built. This is important to remember because this store will definitely be referanced again in my complaint. Please know the store Manager was amazing and truly cared about helping us. Your customer service only read from a script and told us we were incorrect and Normandy had our unit available. The insisted we were wrong and all but called us lies. From Normandy we were directed to the Blanding Westside store. They had one unit available but it was too small and not the size we originally reserved when we proactively prepared foe this big move. So feeling defeated we took it unloaded after drive all day and then had to rent another unit with another company just so we could fit our items. Remember my reservation was for you biggest unit but Uhaul never delivered on what they promised. So I was paying an extra 100 a month because Uhauls customer service systems don't jive with the actual store. After this debockal all was well until 3 months later and we get a call from your customer service agent stating we were late on our Normandy unit. If you are following me you know that the Normandy Store was not open for business and we were sent to Blanding Westside. The CS agent insisted we had a unit on Normandy and told us we owed the money and we were wrong because her computer showed we rented it. Pull the call, take a listen, I'm embarrassed for your company for this atrocious interaction. She told my husband we had to pay and he explained everything twice our whole debockal. She still insisted he was wrong and we needed to pay for the unit. Finally after many call backs your customer service agent finally excepted we didn't have a unit. Moving on, I had enough and decided to call and discuss my unsatisfactory service over the last several months. For your information your CS manager was beyond unsympathetic to our challenges. My child had 9 surgeries and contacted gangrene and was on a ventilator in an induced comma. I was a bit emotional. The whole reason we moved is to make sure she had the best care. Uhaul added so much more stress and I felt so defeated from every angle. Your CS Manager did nothing but interrupt me to correct me on my experience because obviously her computer was as correct and how could I possibly be experiancing all these issues. I had to retell the story so many times. All while juggling the children's hospital, and everything else that goes along with moving 800 miles away. Please understand I give credit where credit is due . Your in store managers at all 3bstors were wonderful but your call center agents an management is sub par, disappointing, poorly trained and lacks listening skills, empathy, common courtesy, and the ability to think beyond what the computers tell them. I'd love to talk to someone who actually cares about our overall experience with your company. I hope you are out there. I managed call center supervisors for 18 years and had pride in their ability to give white glove service. You know how that happened? Not by giving away the bank but by listening actively to our customers, reiterating what they understand, taking notes so the customer did not need to repeat themselves, empathy, sincere appreciation for our customers accounts. My teams drove satisfaction by simply being good humans that thought for themselves. They didn't react like programs, zombies or script readers. So call me I want to chat with you. There is no reason your call center service agents are not high quality. Or maybe you don't care, maybe no matter the NPS scores or ESATS don't affect your revenue. What do I know I'm just a number and $ amount to Uhaul. However, if NET promoter scores do matter, I will never recommend Uhaul to my friends or family. You get a 0 or 1. 1 is the lowest. Call me, lets catch up. 717-496-6037 Shewon2019@yahoo.com Sincerely, Mrs. Tiescha Lohman ( former customer)

Évaluation :

5

Helpful and friendly staff and truck rental availability when I needed it. Used storage facility for 12 months without issue.

Évaluation :

2

This rating was for my pick and returned location. Upon getting home with the equipment i started experiencing a problem. I tried calling that location and was unable to speak with anyone there. Once at the drop off location my experience was worse the delay and turn was so unnecessary. When compared to my last business transaction with uhaul this time im really disappointed.

Évaluation :

4

Great thanks!

Évaluation :

2

Over the years there have been problems with mold in my unit. Mold covered my items. I couldn't save many of my items unfortunately. The ceiling of the indoor facility needs to be cleaned often. The roaches were once the issue but the mold is my overall reason for moving out. I could no longer deal with it.

Évaluation :

3

Couldn't get in to put my stuff and had to walk my stuff from the front til the back

Évaluation :

2

Because i cant put my stuff in because the truck was and the way so my family got to walk it too 32 and the back

Évaluation :

5

Excellent customer service

Évaluation :

4

Everything was good. Only thing is our storage unit leaked and all of our stuff got wet. Besides that very happy with the storage.

Évaluation :

5

The staff at Blanding Blvd and the General Manager's Customer service skills and knowledge were exceptionally wonderful. I am very thankful that my belongs were secured in a safe and clean environment for the past couple of years! Thank you and God bless you all!

Évaluation :

5

The location on Blanding is top notch, everyone is very professional

Évaluation :

5

Uhaul was great covered all my needs from trailer to storage.

Évaluation :

5

It's a great place w a very friendly staff!!!

Évaluation :

5

All were great and understanding when my payments were late. I had to have my lock cut off because nephew had key in ATL I apologize to them because I couldn't understand why they couldn't cut the lock off until I saw how complicated it was when locksmith attempted it. Mr. Chuck was very kind & helpful. Excellent customer service all locations. Blessings & Safe Holidays & a Prosperous new yr. Moving co was excellent also!!!!

Évaluation :

5

Loved the way Mrs Hanna was very detailed and precise👍

Évaluation :

5

Josh was very helpful and cortious. Although I notice he was extremely busy and there was no enough staff for all the work although he still he kept his cool. And when above and beyond. Also Jessica in 103rt

Évaluation :

5

Valentie at Tucson on Oracle and Josh at Westside on Blanding Blvd were excellent representatives.

Évaluation :

5

Great job

Évaluation :

5

Great staff even greater supervisor!!

Évaluation :

5

Totally Awesome

Évaluation :

1

I had my reservations canceled multiple times and had to drive an hour and a half out of my way to pick up my truck. Then my reservation for my storage unit was changed twice on me. I bought boxes that were not shipped in time to use. It was an overall awful experience

Évaluation :

4

I think Uhaul needs to allow their employees more room when it comes to dealing with irate customers. The customers I saw them deal with were rude yet they handled it EXCELLENT with poise, dignity and grace. They definitely went above and beyond what I've seen others do....If there was anything to change it would be 24hour access extra charge being told up front.

Évaluation :

5

This is a busy location, so there is a wait to speak to someone in person when you get there. They are all very helpful, knowledgeable, and professional. I highly recommend the staff at this location. Additionally, the storage is very convenient, and the online check in process is easy, quick, and has 24 hour access.

Évaluation :

5

Excellent service

Évaluation :

1

When I got my stuff it had mold and fungus all over it!! I lost most of my furniture!! Also other people experienced the same thing!! I paid for climate control, the worst!! It only been almost 3 months there!! I will not refer anyone here! I should get my money back!!!

Évaluation :

5

Amaizing job and good team

Évaluation :

5

Aucun

Évaluation :

2

To actually pull into the parking lot was a mess as soon as you turn in that's where they clean and rent out trucks so someone was always blocking the way the lights in the unit only stay on for a very short period of time about 2 minutes I'm so happy I have my belongings out of this place. So I don't have to ever deal with that location again.

Évaluation :

1

Awful!! Overcharged! I was lied to, money was debited out of my account when I was told I wouldn't be charged. I was charged a whole month when I moved out after 5 days

Évaluation :

2

There was 3 to 4 trucks blocking the entrance to unload or load and I ask the young lady, can someone move them so I could get closer to the door (15 min ) wait.

Évaluation :

5

U-Haul and storage on Blanding Boulevard Jacksonville Florida is one of the best Uhaul facilities to deal with everyone is extremely helpful every time I've been in and very kind.

Évaluation :

5

The staff was very patient and helpful.

Évaluation :

3

There were times when we went into the office, no one acknowledged us. A few minutes passed, we asked for assistance. Emails to mgr not returned

Évaluation :

5

Customer Service was outstanding! Jacobi and Brandon made everything easy. I would recommend this site to any and everyone. R/ Mr. E Foster

Évaluation :

5

Good place to store stuff

Évaluation :

5

S.O.

Évaluation :

4

Secure and accessible storage facility. Professional service from UHAUL personnel.

Évaluation :

5

I appreciate the the service that you provide and the way I was treated

Évaluation :

4

The managers at this location is very attentive. It's the pricing that got me. I will return if needed. :)

Évaluation :

4

Pratique

Évaluation :

4

Professional, knowledgeable, and well spoken. The manager is great leader.

Évaluation :

5

Everything wss perfect!!

Évaluation :

2

I was sent to 3 different storage units that were occupied.

Évaluation :

5

Great service

Évaluation :

5

Customer Service always quick , friendly and helpful. Storage area clean with available carts.

Évaluation :

4

The staff was very friendly, helpful, knowledgeable and professional at all times. I was very pleased with my experience and will return again.

Évaluation :

2

The staff was EXCELLENT. Kind people. However, the words disappointed and frustrated come to mind as far as my storage experience. Cockroaches, water damage, & a lot of money lost. NEVER again.

Évaluation :

5

Great place!

Évaluation :

5

Our move was extremely difficult, as is most, and this u-haul facility worked out great for us. The store was very clean, very well managed and the staff was friendly. Overall a very good experience.

Évaluation :

2

Not pro-rating a move out rate seems unfair to me. On the occasions I've utilized a comparable facility, rates are prorated for move in and not. I vacated 5 days into new month but no refund issued.

Évaluation :

5

They ROCK! Ms Hannah is special.