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Ingrid AmdurCustomer Reviews for U-Haul of Rt 9 Brookline
Testimonials From Recent Customers
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As easy as could be. Everything went perfectly.
Roberta ParksEveryone is great, friendly, helpful and efficient. The new online tools are fabulous and yet the team is there too to help. Thank you Uhaul - for making it so easy to move. It is greatly appreciated.
BAMBI LAYNE CORRIGANReturned truck 5 hrs. early, but was charged full amnt. Otherwise good.
David ValentiOne item we ordered (hand truck) was not included.
Edwin BarkerThe only thing I didn't like about the service is the additional charges. I don't want to mention but almost everything besides the actual fees of the equipment and the miles, has an additional charges. This is not a good service at all for someone like me who is really new to this. They gonna end up paying more bucks on what they have already paid, which is not worth it. This could have been more joyable and comfortable journey if I was not bombarded with the list additional fees. I was freaked out and the whole pick up and drop became a task of not loosing extra money. I wouldn't recommend student particularly to use this. If at all you want to use the service make sure you have a good driver with you. I literally mean it!!
Rupam KalitaStaff at location was exceptional and very helpful
Ben CookVery friendly
Peter LansburyExcelente atención y capacidad en la solución de la situación, personal bilingüe preocupado por ofrecer la mejor información y experiencia, sin ninguna queja. GRACIAS POR SU ATENCION
RAFAEL RAMIREZThe man helping me was great! He was very nice, efficient, and thorough!
Samantha Bottom-TanzerMy experience was great. Jeff at Brookline location was so helpful.
Mohamed AliI had a wonderful customer service agent when I picked up the van. He was so helpful, polite and kind. I would recommend this U Haul location to everyone
Barbara CesaroVery nice guy who check us in!
Daniel HildebrandDrop off was simple and efficient.
Michelle MoralesThis is the second experience with this location. Both times were smooth sailing.
Bruce DavisHad a slight issue with the original truck I reserved. The tire was low in air but the staff promptly filled it. Then my drivers side door wouldn't close all the way so he just gave me a new truck. The whole transaction was very pleasant and expedient given the circumstances. Wonderful staff! Only frustration was the drop off, my phone had died so I was a bit late getting back to return it. The weather was terrible and it wasn't very clear how to return the truck via phone. Will definitely be using this location in the future! The customer service and staff help was worth the hiccups.
Shaylyn ToomeyI know it's a digital world - did not like that they took a picture of my drivers license on their phone.
Judith LeeThe two associates were very easy to deal with, and very accommodating!! Excellent customer service!!!!!!!
BRIAN VASSERGreat service in every way.
Mitchell ZuckoffTires were completely bald and made it extremely hard to get up a small hill.
danial cabreraCustomer service was excellent.
Kevin McateerVery friendly, knowledgeable staff
Anthony WhiteStaff is absolutely stupid, two guys kept scaring me that towing this bac trailer will "rip" my car apart. Even after requesting them, that since a live agent as well as the system completed booking, please let me try but they took it as power struggle and kept arguing in loud voice as if they were in a fight. Next day on return, female clerk refused to take it back saying " go return at a different location saying "I am a woman". There was snow falling forecast, I kept requesting and then she said " I am getting frustrated, u r not understanding" again she was in loud voice. All those three staff definitely do not deserve this job as they are not just making u haul loss of business, they are also cussing customers a hell of difficult time and failing their plans to move timely. I hop someone would really pay attention to this survey.
Ghulam SarwarBoth of the representatives who helped me were notable and commendable for their friendliness and helpfulness. It's tough to be "on" in a customer service role doing a lot of routine work so both of them really stood out--and were a big reason for my high scores.
ANTHONY NYGRENCustomer service was excellent. Staff member was efficient and helpful in explaining the terms. Equipment was new, and clean.
Neal FleisherThe vehicle should be serviced more often
Yug Deepak RajaniAll good. Very efficient, professional and personable.
Michael ShereikisThe person who helped me is a real professional - diligent, capable, friendly. I've rented from him a number of times in the past year - he consistently exceeds my expectations.
PERRY STOLLThe staff person was friendly and explained everything clearly.
Jill FeblowitzEverything was great!
Dominique GonyerThe code I was given to pick up my truck was incorrect. I was told I was inputting it incorrectly over the phone. Then told to wait until the store opened for an employee to open the lock box. I stood for over an hour in 20°f for someone to show up. When the employee got there he informed me that I was given the wrong code, then proceeded to open the lock box with a new code, only to find the keys where not in the lock box and where in an entirely different location. I was then able to get my keys 1,5 hours past the time of my original pick up. Which caused me to have to pay my moving company for the extra time. Which only compounded because I was left sitting in rush hour traffic on my way down to New York City. Truly a terrible experience that ended up costing me hundreds of extra dollars.
Thomas SugliaMid-month Saturday morning - great personal service, no lines, for pickup and for dropoff.
Debra DavidExcellent service from staff.
Eliza StrodeJeff was extremely helpful!
Michael ThenhausRented a 9-foot cargo van for a one-way trip. Then, I was informed that they did not have vans for one-way, so I had to drive a 10-foot truck. This was a major inconvenience because the shortest route to my destination had height restrictions, causing me to drive a greater distance.
Steven Feldmanwonderful customer service. the ease to get my trailer and get on the road and then return the trailer was amazing.
Arilene HernandezI did self drop off and it worked great.
DAN RUANEThe closing mechanism on the rear door was defective. I could not close door after it had been opened all the way.
aaron friedlandThe equipment was broken, but they fixed it immediately once it was discovered. They also promised to help me fix some issues that came up due to other U-Haul locations screwing up…
Sabastian DoerfertThe staff members were nice and friendly and check me in and answered all my questions. The only thing different that I noticed was that when I rented a truck years ago..you were given a full tank of gas and had to return it the same way not its different..basically they way you got the gas (what the meter reads) is where you return it so that is different for me but everything else was ok.
soledad herreraNo hassles to end an exhausting day!
Stephanie Iversi rent truck 15" with bad tire in the front right and with bad transmission
WAGNER DALMASCHIOI had a wonderful experience. The van was in great shape. The staff were friendly as well as efficient, effective and professional.
RICHARD GORDONNothing. The staff person was very helpful and friendly.
Jill FeblowitzWould have liked to have the truck that was reserved, pulled up front upon arrival/check-in
Bill YeeBoth employees (check-in/check-out) were wonderful.
Anthony FortunatoEmployees are polite, van we used was clean and everything went well.
Tijana KnezevicPick up was 30' before opening and yet employees were there, signed me in and made the front end experience outstanding. Ditto the back end.
Austin BroadhurstThis location is convenient and the staff goes out of their way to get us the truck that we need at a moments notice. The check in and check out procedure is speedy and efficient.
DANIEL WILLIAMSVery nice and friendly attention
JOSE AGUILAREverything went well
Scott MackenzieAlways great customer service at Brookline location and a so convenient
Sloane Awtrey