Moving Truck Rental in Brookline, MA at U-Haul of Rt 9 Brookline

6548 évaluations

270 Boylston St Rte 9   Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

(617) 731-9440

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 731-9440

270 Boylston St Rte 9
Brookline, MA 02445
(Rt 9 East next door to Audi of Brookline)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
Location de camions

One-Way and In-Town Local Rentals in Brookline, MA 02445

U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Évaluations des clients

Average Customer Rating

6548 évaluations

Let us know what you think.
Your valuable feedback will help us serve you better.

Écrire un commentaire
Évaluation :
5

we now have a couch and i'm pretty happy about it

Samantha H. 
Rating:
5.0

I was truly impressed with CJ and emily at I haul Brookline. They were patient, helpful and the prices were better than Home Depot for boxes and much, much easier. Thank you Uhaul. I will definitely be back for future boxing and truck needs.

Joshua M. 
Rating:
4.0

Would appreciate a rebate for the extra gas I bought - no way of judging how to replace exactly what was used. Also do not understand the one way charge on my invoice - I returned it to that same location less than 10 hours later.

MARGARET M. 
Rating:
5.0

The worker fast and knowledgeable of the equipment...would definitely rent there again.

Frank L. 
Rating:
5.0

General Manager Emily was SUPER!!! Friendly Organized Helpful and really a nice and welcoming presence

ANDREW S. 
Rating:
1.0

I rented a cargo van from this location and was serviced by Emily who basically ignored me until I asked for help. When I returned the vehicle, she basically said “ok” and motioned for me to leave, when I asked her to check the vehicle with me. Only then did she come out and see the car. She took a look around and asked if we hit anything, which we didn't. She poked at some places that had been previously dented and had stickers indicating so. She then said we were good to go and we would be sent a bill in the email. I receive a phone call 15 mins later stating that there were dents on the bumper that were not there last night, stating that we hit something. I said yes there are dents but there are stickers indicating old damage. She kept saying no and that she would charge me $150. Keep in mind, this is all after she let us go and said we were “good”. Never once did she show us evidence of her claims. For all I know, she could have made up the entire thing. She provided only subjective one sides evidence and charged us. How is this allowed? I will never rent from this uhaul again or recommend them to anyone I know.

Daniel W. 
Rating:
1.0

Very poor customer service at store. The all automated procedure is not user friendly or helpful. I never received a receipt or confirmation of my return. Still have a hold on my credit card that I would like removed.

Elizabethann L. 
Rating:
1.0

The woman working as general manager is incredibly rude and unprepared. She has no education whatsoever as to how to treat a customer. Also, she did not wear her mask.

EDUARDO B. 
Rating:
5.0

I'm sorry I didn't get his name, but the person that waited on me was very friendly, knowledgeable and helpful. Very good customer service.

David G. 
Rating:
5.0

While the truck itself and the location were great, I had a lot of trouble trying to finish my reservation online using the "pick it up yourself" feature. It took me a couple of hours to complete the online work necessary before going to the location and I was completely unable to use the uhaul app for Android as it never found my rental - and at several steps along the way I would click continue but it looked like nothing happened or I got error messages (at one point I was told the entire uhaul website was down for planned maintenance). However, once I got to the location, picking up and dropping off the vehicle was very straight forward and easy. The staff at the location were very friendly and helpful.

Andrew M. 
Rating:
5.0

Great owner and manager at this location. Will be using them going forward. Thank you! - HD

Hassan D. 
Rating:
5.0

Andrew and Emily are great!

Salman M. 
Rating:
5.0

Nothing

MICHAEL B. 
Rating:
2.0

I was charged for gas even though I left more gas than when I got the rental.

Anna P. 
Rating:
3.0

The manager Emily was amazing, helpful and went out of her way to accommodate me. She made my day

Michael R. 
Rating:
5.0

I can't think of anything -- Emily rocks! She is professional, knowledgeable, and courteous. The best experience I've ever had with a truck rental!

JAMES B. 
Rating:
1.0

When I received the key and went out to the lot, I could not find the van that was given to me. I went inside and asked the associate for assistance but he told me to go back and look. He said that the vehicle number is on its bumper. There was only one van without a number on a bumper - the number was scratched off and there were numerous stickers in various places on the vehicle. I went inside again and ask if that was the van and also verified that the sticker were used to mark old damage, which the associate confirmed. I inspected the van and did not see any visible damage other than what had stickers. When I received the invoice over email, I noticed that the insurance was added although I specifically declined it. I called and informed the associate and she assured me that it will be taken off. Upon returning the vehicle I specifically waited for the associate to inspect the van in my presence and accept it. I also reminded her that the insurance was supposed to be deducted. She asked me about the key, checked that the tank was full off gas, told me that I was good to go and the receipt will be mailed to me. About an hour later I received a phone call and she told me that there was new damage on a cargo door. Therefore, she recommends that I keep the insurance coverage to minimize my out-of-pocket expenses. I explained to her that there was no damage done to the vehicle on my watch. The cargo door was not even used. The vehicle was parked in my spot on private parking with passenger cars next to me. Given that the van is higher than any passenger vehicle and has a steel bar at the bottom (a step), it would be absolutely impossible for a car next to it to hit the van's cargo door. It would hit the steel bar first. Needless to say that even if I would use the cargo door and hit something with it, which I did not, it could not have been in three different places. it would be simply impossible. The associate was still insisting that there was new damage. I told her that I will come back to inspect the vehicle. When I arrived and looked at the van, there was absolutely no visible damage to its cargo door. Apparently, she conveniently placed three new stickers on the door after I said that I am coming back but there was no damage there. I asked the associate to show me the damage but she simply said that there was. I made a video of the entire vehicle which clearly shows all of the old damage that was there before I rented the van and no damage where the associate claimed that there was new damage on the cargo door caused by me. By the way, given the height of the cargo door and the steel bar at the bottom of the vehicle, even if there was any damage, which there was not, definitely not visible to me at the time I took the vehicle and after returning it, it could have been made exclusively by hitting it with the door of the similar vehicle next to it on the Uhaul parking lot. After that, I left and called the Uhaul 800 number and asked to open a customer complaint claim. It is absolutely unacceptable for Uhaul associate to accept a vehicle from me without mentioning and showing me damage, if there was any, and then an hour later calling and claiming that there was damage. The fact that she conveniently put some sticker on the cargo door with no damage, none whatsoever, after I told her that I was coming back to inspect the vehicle, does not the door damaged and me liable.

Alexander L. 
Rating:
1.0

Overcharged double miles

Christopher R. 
Rating:
5.0

I spent hours yesterday and today calling and trying to email about getting a bigger truck, and could not Make contact. I ended up having to do 2 runs with this smaller truck over 2 days. Very frustrating and time consuming, but also doubled the cost of my miles. I was told your phones and emails were down, possibly hacked. I'm sorry about the impact on your business but I'd like to request you consider charging me for a larger truck going 1/2 the miles. Anyway. The rep who Originally rented to me was excellent and the truck was very clean. Thank you for your excellent service.

JOANNE K. 
Rating:
5.0

Emily was an excellent representative and person. Calm, helpful, respectful.

JESSICA A. 
Rating:
4.0

Brookline staff were helpful. Have two people working at a time so there is less of a wait. Hire more phone customer service reps. My receipt was for two dollars more than what the total charges added up to, and when I called to try to find out why, the wait time was going to be 30 minutes so I hung up.

Erica M. 
Rating:
3.0

Overcharged me. Told me 3x they'd take the unnecessary charges off the bill and I was still billed for them. It's only $5 so whatever but it's unprofessional.

Howard K. 
Rating:
3.0

It was a long way to go to pick it.

Victor B. 
Rating:
5.0

Great crew and manager at Brookline location

Kirill L. 
Rating:
4.0

More directions when retuning vehicle. I used the mobile feature for rent the truck, but there were only directions for retuning after hours. The appliance dolly I ordered was not with the truck on arrival, which took another 10 mins to speak with someone.

Matthew N. 
No reviews have been submitted for this location.

Back
To Top