My 5 star review is all dependent on if the refund comes through on my CC. That is still pending. It appears there were some discrepancies with the costs. I also can´t say I like it that I was prompted 3 or so times to sign up for insurance, which I declined, but then once I get to the agency, I am charged $25 for the Safe insurance thing. Poor messaging with that.
John HCustomer Reviews for U-Haul of Rt 9 Brookline
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Really a nice experience
Robert HWe were greeted by Elias and made the whole experience speedy and without any questions. He went above and beyond helping and paying attention to any help we may need. He was there when we returned the vehicle and still had a bright and helpful attitude, taking care of everything and allowing us to be on our way. Highly recommend and appreciated his kindness.
Lara VThe associate who assisted us was wonderful and very helpful!
Julie SBooked the van for one location (pep & Sasha), got an uber over on time to find it wasn't there, rang and they moved the booking to the brookline location, so i had to get another uber to collect from there. Money and time within my window wasted with no recompence or apology.
Sherri BVery good service!
shao zUHaul Trailer 4x8 rented out of Boston MA was rented out with a bad tire. I did not know the tire was bad until on the road headed home on a three day trip. Intermittent vibration started right away. I drove awhile to see if it was due to the trailer sitting for long periods as stated as flat tire by UHaul when researching. I ended up calling after a few hours and was told by UHaul it was ok, keep going. I drove all day, approximately 600 miles. The second day after driving half the day the vibration seemed to be getting worse. I called roadside assistance again, they could hear the vibration, and said to pull over immediately. I was close to a UHaul center and drove there. But UHaul centers cannot help, must call roadside assistance and wait for a technician to come, determine the problem, then fix, or determine trailer cannot be used. The technician that eventually came within 5 minutes felt the tire on the tread and felt a bump which was causing the vibration. He stated it would have been a blown tire eventually and could have happened while I was driving. He brought a new tire, but had to take the damaged tire off the rim to use the rim for the new tire. He eventually got the old tire off the rim, new tire on the rim, had to leave to air up the new tire, and put the new tire on the trailer. Was not able to balance the tire, stated it would be ok. After almost 3 hours since the call for the technician I was back on the road. Meanwhile at the UHaul center we were at, no one at the UHaul center ever came to check on us or ask what we were doing there, no help at all. I drove a day and a half on a damaged tire that UHaul never checked at the beginning rental and stated was ok when I called to ask about vibration. Obviously equipment checks and safety not a concern at UHaul. Roadside assistance; I made three calls to UHaul roadside assistance and each time got a different person. I had to tell each person the problem all over again or wait for them to read notes from the previous calls.
John CAbove & beyond to provide unbelievable customer service. Customer service is their only language. Consistently!!! 3rd time utilizing this location in a month and half.
Ann CNothing all ok
Diego ZCourteous customer service representative
Gaile VThere’s no parking. It’s a mess trying to navigate that lot.
Kat KVehicle was ready, clean, and just what I needed. Employees took care of me and made changes I needed, were friendly, and responsive.
Andrew PThe representative was very nice and helpful. 5 stars
donald rThe noise level in the truck was very loud
Ozgur CYou couldn’t have a more friendly, helpful and knowledgeable employee, than Elias D. This is the second time I have rented from this location recently and he is a joy to deal with. I hope UHaul appreciates that employees like Elias don’t come around every day and he is valued and rewarded by the company for his great customer service and demeanor.
PAMELA DWell the services was alright just that the price you will be charged at the end is about bit high even after topping more fuel.
Brighton MI was supposed to drop this vehicle off at its original location: 70 Kemble St. Boston, NA 02119. I called to confirm the location and they said they couldn’t accept it. They asked me to drive it to a new location at 270 Boylston, wasting gas and adding mileage, and wasting 30min of my time driving to this new location. Really unacceptable.
Cyrus YThis was not a good experience at all. I’ve rented a U-Haul a couple of times, and this time the vehicle was really bad. The side mirror adjustment would never stay in place. It was wobbly and would either stay too close to the truck or too far out. I asked the attendant if there was another way to fix it, and he said no, these are manual and pretty old, so you just have to play with it. I was never able to get it in the right position, and during the whole drive, I had to lean forward to see the side mirror when turning or changing lanes, which caused a lot of discomfort in my back and neck. Overall, a very poor experience. Also, the blankets in the back of the truck were very smelly and had a strong, musty/humid odor.
Alireza RElias is the best, that man deserves a raise! You can tell he actually cares about the customer, which you don’t really see anymore. Thank you Elias! 100 out of 10 !!!
Jamie CThanks to everyone who is working very gently
JUAN RThe equipment on the inside needs more of a wipe down, i.e. windex etc. otherwise, it was overall free of any debris.
David QTyler at the front desk was incredibly helpful. Very friendly and smooth through the process. Same thing for Elias upon the return: SUPER efficient while being friendly and pleasant. This is twice now I've rented vans from this location and it couldn't have gone better!
CHRISTOPHER DEverything was just right. Staffer, Tyler, was friendly and competent - a pleasure.
Hillel HElias was very helpful
Eustacio CNice location very convenient
Scott BI booked a 10 foot truck at a different location. “Confirmed Reservation” upon booking. Then i was told i can either get my desired truck at my desired location at a different time or at this location at my desired time. Upon reaching the location at the reserved time they tell we can only get it for 3 hours and not 6, which we originally wanted. And we were told we would get a different truck for our desired duration. Horrible experience. No point of a “confirmed reservation” for a customer if we are subjected to such an experience. Will recommend against renting a uhaul in the future.
Prateek DEzekeil was super nice and helpful!
Faith RBetter safety checks of all vehicles and trailers leaving the compound. It's simple, people need a safe vehicle when renting.
Jonathan CAbsolutely! Another kind and helpful team with a great sense of humor.
Cindy HTyler and the rest of the staff were fantastic! The whole process was smooth and easy! Thank you.
Adam BThe return was insane. The whole parking lot and storage area were completely full with no-one in sight to move trucks back. There were return trucks parked in the busy street with their hazards on and the people on the phone with 24 hr assistance. I understand that it was off hours but this was Boston’s move in date. There were people everywhere confused and the lot entrance just completely blocked. I had to have three people help me move my trailer to a spot as we physically pulled the heavy trailer up a slope. I bruised my entire left hand just to make this drop off. I have to be at work tomorrow and cannot keep the trailer until you guys clear the lot. I spent the day lifting and carrying for my move just to completely throw out my back trying to move this trailer since there was no room to park or move anyone through this facility.
Julie KThere was quite a long line at open (7am) for pickup, having another desk worker would have helped move things along quicker. Elias was incredibly friendly, had a great sense of humor, and was quick to help everyone in line. My truck was not staged correctly, and Elias was quick to correct the issue/navigate the truck through the parking lot to make it more accessible. It was an incredibly kind gesture
Christopher Pvery easy and near many colleges
Michael MElias was extremely helpful and should be commended for his professionalism and excellent customer service
Morgan AThey did not meet the reservation that I had, and instead overbooked. I was not given a different drop off with alternative equipment even with low clearance and driving issues given the new equipment. The customer support was rude and out of place. The store was not helpful and dismissive.
Nathan WIm suppose to get 50 refund to card because I went to three different locations until I finally went to the one in Brooklyn and Customer Service said they would credit me and I have not been credited!
Jessica BEzekiel was so helpful and patient walking us through everything! Very appreciated
Sophia FFirst of all it was not a full tank of gas - Second the gentleman that took care of me was fine the other works were using fowl language in front of my wife and acting like fools. i could not extend my uhaul and they did not give me any other options. they just want to get me out of there. not impressed at all since i am a Uhaul users quite often
DAVID KStaff was friendly, efficient, and professional!
Leslie MEveryone was super friendly and helpful and had all our accessories ready to go when we arrived. The van was brand new and the whole experience was fantastic.
Scott ACheck in super quick and helpful and also drop off. Very smooth process 👍
Simon TBoth locations were staffed with awesome, friendly and helpful personnel.
Vicki WRandy was great, as was the staff inside
Chester WElías was holding it down and doing amazing with lots of chaos! Great customer service
Emma CThe staff were great--super friendly and helpful. I was pleasantly surprised.
Nathan CThe person who helped check me out and back in was great!
Lillian CThis time I’d like to say it was my best experience with uhaul. Everything was as the instructions, for sure I will recommend Brookline location. Thanks
Edgar RNothing. The UHaul rep at this location was so polite and helpful. Best uhaul experience
CECILIA CThe employees were very professional and friendly. I appreciated their service
Dave LElias was extremely helpful and accommodating.
Christopher PIncredible service, the people working here are kind, helpful, I will greatly recommend this location
Thibault PIt was extremely busy but all the staff were professional, knowledgeable, and efficient. I’ve rented uhauls in 4 states, half a dozen times. This was the single best experience I had at a U-Haul facility despite the crowds. I would recommend to anyone in the Boston area.
Jacob FNeed more employee on weekends, especially during August and September when students move in.
Kenneth WEzekiel was on top of it! Quick, efficient, friendly! Not an easy task on such a busy weekend for moving in Boston. Thank you Ezekiel!
Jay MHave me a uhaul with flat tire and couldn’t use then closed their office 3 minutes after I picked it up. I had to wait for two hours for a tow truck in the heat of a parking lot pregnant and unable to drive because I was in a bad part of town and if I unhitched the trailer I risked it being stolen.
Danielle H