Évaluations des clients U-Haul Moving & Storage at 19th & Bell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 19th & Bell

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Terri K. le

Évaluation :

Did have an issue with the lock not being open when we picked it up but they were great about giving us some extra miles since we had to come back to get it taken care of.

David L. le

Évaluation :

The service was not matter

Gary H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa G. le

Évaluation :

Every thing went very smoothly. No issues, no delays. Everyone was very friendly and professional.

Amir A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert C. le

Évaluation :

The people that work there were very helpful and courteous. I would refer anyone to them .

Lynn D. le

Évaluation :

Kieth and Dawn are the best. Exceptional customer service and would highly recommend them. Absolutely wonderful and should be recognized for this..

Jerry D. le

Évaluation :

The Manager Kieth and Dawn were absolutely the best. U-Haul is extremely fortunate for having them represent the u-haul company. They went above and beyond their duties. Please let them know this in appreciation

Brandon A. le

Évaluation :

Had rented a van and a dollie went to the auction to get my item and there was no dollie had to drive back and get one, they dropped a few dollars off but it took over 8.8 Gallons to fill it back up to 1/4 tank had I checked for the dollie I would of saved a bunch of miles "and gas" was not the first time I rented here, and the customer service is really good just a busy location.

Katherine R. le

Évaluation :

List all the steps for return in the pickup email. There were way too many pictures needed and the sign telling me to keep my keys was not large or noticeable in the dark

Ethan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jason A. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tatiana W. le

Évaluation :

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stuart W. le

Évaluation :

Keith Smith was a pleasure to deal with.

Julio V. le

Évaluation :

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

billie jo P. le

Évaluation :

Le client n'a pas laissé de commentaire.

billie jo P. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily S. le

Évaluation :

Customer service was speedy. Needed a truck last minute; was able to get one within minutes. Very friendly. Will use again if needed.

Mercedes M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julie D. le

Évaluation :

Dawn was helpful and friendly.

Maureen K. le

Évaluation :

Excellent service. Approachable with solutions Accommodating I have used them before and would always have this location as my first choice,

Thomas B. le

Évaluation :

Keith was very helpful. A lot of customers at one time.

JASON K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Paulette R. le

Évaluation :

Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Jeffrey E. le

Évaluation :

Le client n'a pas laissé de commentaire.

CHRIS D. le

Évaluation :

I've been using this location for years and it's always been a great place to do business.

Patricia M. le

Évaluation :

my experience is a five star on all issues, I would recommend your services to friends and family. Thank you for your services.

Michele J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary H. le

Évaluation :

Vagrants were wandering around inside storage facility

Cristal S. le

Évaluation :

Love this location and all workers. Thanks Keith Smith your the best

Keith F. le

Évaluation :

The trailer tires were not maintained to allow for our trip to be uneventful. We had to have all 4 tires replaced (one set twice) while traveling across the Yukon. Given our final destination, I would have hoped the trailer would have been prepared appropriately.

Steven G. le

Évaluation :

Poor customer service, Equipment was broken and not ready for use at time of pickup.

Christopher H. le

Évaluation :

They were very helpful and very fast at helping the customers

Lisa S. le

Évaluation :

Customer service at the location was awesome, and talking with the main offce was awesome as well, we were very well taken care of and made to feel like we matter. Thank you so much

Stephen B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel A. le

Évaluation :

Dawn the new assistant manager was amazing. They were very short handed and she was so efficient and did her very best to take care of everyone. I would so very much want to giver her all the necessary praise! Dawn you were fantastic. She was fighting larangitis too! I commend you! Job well done! Tell Joe Shoen about her!!!!

Danita M. le

Évaluation :

Absolutely Nothing just keep Keith and Dawn! I was very pleased with the customer service I received from Keith. His demeanor was calm laid back and very through. Keith made our rental experience a very pleasant one. When returning our rental his associate was Dawn super busy, but she also continued great service by staying engaged with us as she was finishing with a truck trailer hookup. I will definitely use 19th Ave. location. Dawn noticed my son had the same cough as her, she shared an emergen-C package with my son

Justin B. le

Évaluation :

Nothing to improve , Just taking the time to make sure one of your employees gets the recognition they deserve. Can't remember last name but her name was Dawn and she was probably the best thing out of an overall wonderful experience. Thanks again Dawn . Happy Holidays

Jessica P. le

Évaluation :

When I called the 800 number to reserve she quoted me 80 dollars 90 dollars tops. Today's charges were 165. That's the only complaint I had. 90 was in the budget 165 was a little tight as our daughter was in an emergency situation with her infant son and needed to leave an abusive relationship, and we have already spent quite a bit to help her get out. So the difference between to quote and actual charges was a little off putting... BUT you associate Kevin Smith Was AMAZING AND FUNNY AND COURTEOUS AND OBVIOUSLY KNEW HIS JOB INSIDE AND OUT... WHATEVER YOU PAY THIS MAN ISNT ENOUGH GIVE HIM A RAISE!!!!

Kenneth B. le

Évaluation :

Truck was extremely clean, ran well. Best of all was Dawn- she was extremely efficient, got me in and out very quickly, and is very courteous and knowledgeable! Give her a raise!

Shaun M. le

Évaluation :

I didn’t really enjoy the web checkout process. I found that I was repeating information that I’ve already submitted to rent the truck, and some steps were a little confusing. The rental itself; it started raining in the middle of packing my truck. Boxes that were placed in the “attic” were wet from sitting in the puddle that accumulated and my $1500 mattress ended up being soaked. Will be submitting a claim once I see the final damages to my things.

Amanda P. le

Évaluation :

the manger was extremely unprofessional and rude. He called us up after we had been waiting to get our reserved uhaul. Then in the middle of helping us he sent us to the employee under him. Who’s was very nice and sweet. He told us it’s a little over half a tank so as long as you bring it back at half it will be ok. Coming back to return the truck we rushed inside to use the restroom. The manager whistles at us as if we were animals. Ignored him and went to restroom. There were a couple waiting inside for anyone to help them. No one came. They looked at me and said “well good luck on getting help,” and they left. Came back out to see inspection. Manager states I was short half a gallon. I replied “ no I am not short your employee said as long as we bring it back at half we will be fine.” The manager made it known that he was the manager and he can override it and gave us a lecture about the one gallon. That place was just ridiculous! I don’t know what the screening is for manager but please fix it.

daniel M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Bailey N. le

Évaluation :

The guy who checked us in was extremely slow and unprofessional.

Joady D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Benjamin T. le

Évaluation :

Anthony was extremely polite and helpful!

Marilyn l. le

Évaluation :

at this location the staff went beyond and above

Mary C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zlatko S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Daniel G. le

Évaluation :

Owner was rude

Another Time jo U. le

Évaluation :

Le client n'a pas laissé de commentaire.

alexandria D. le

Évaluation :

Location was fine but advertising 19.99 and I end up paying $120 isn’t. Very deceptive

Timothy M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph M. le

Évaluation :

I would like to take this opportunity to say thank you to the people on the telephone that helped me and it was late in the evening when we finish our move and I am was trying to return my truck 2D location of 19th and Bell I'm having difficulties I called your customer service line over the next hour and a half three different people help me out one was named Lee l i e g h t e d Kim and one was named Jennifer I actually spoke to the people on telephone and I spoke to use my cell phone to contact you online in the end of the evening when I finally was able to leave the keys inside the building it turns out . All the majors were related to typing error it was very late I was very tired and your employees were patient and professional and I'm grateful for that if I could I'd say shout out to all of them my compliments they all did very well then evening thanks again

Lisa R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deborah M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Anne T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deena G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deidra S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert A. le

Évaluation :

i actually needed a 3/4 ton, drove 400 miles to pick up a Sky Watch Surveillance unit, it squatted the U-haul truck which caused bad steering. so we did not tow it back, wasted $ 300.00.

Bruce B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Robert K. le

Évaluation :

Great guys that helped me ??

Chanel G. le

Évaluation :

Will always use this Uhaul location. Workers are awesome!

Thomas G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Mark W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Julio V. le

Évaluation :

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Paulette R. le

Évaluation :

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

Julio V. le

Évaluation :

Might need a few more people. The employees work hard and are a strong unit. This is indicative of the relationship the manager Keith has with them. You have some strong talent and great people skills. Do not let that slip away. I will now choose this location over any other uhaul in that state. Customer service speaks volumes. PS I paid full price without a discount. I am still happy for the entire experience. Great work everyone!

Al B. le

Évaluation :

Everyone there today was more than helpful & finished my experience with uhaul on a good note.

Charles W. le

Évaluation :

none it was excellent. Thanks

Tonya H. le

Évaluation :

N/A

Dale M. le

Évaluation :

Le client n'a pas laissé de commentaire.

christian V. le

Évaluation :

Le client n'a pas laissé de commentaire.

Craig G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Zachary B. le

Évaluation :

We were told the vehicle would come with a quarter tank of gas, but when we got into it to drive it the gas light was on. My only feed back would be to make sure the gas you say is in it is really in it.

joseph R. le

Évaluation :

Great

Angela G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Deena G. le

Évaluation :

Everyone I dealt with was professional, pleasant and knowledgeable.

Paul M. le

Évaluation :

The drivers side and the passenger side door on the van we rented both squeaked. We mentioned this to the CSR upon our return. Heather is outstanding! Gary our check-in CSR was excellent. Today our customer service agents, Heather & Gary were very, very good. Thank you to both of them!!!!

Paul M. le

Évaluation :

Have the vehicles cleaned out properly. We were sweeping stuff out that was NOT from us. Have the General Manager take Customer Service training.

Jason B. le

Évaluation :

The young man that helped me was extremely helpful, happened to be there for both pickup and dropoff. Thank you

Marijo C. le

Évaluation :

The whole process was very confusing. My daughter thought she made a reservation, but apparently did not receive a confirmation number, so the original storage facility did not have the boxes. Set up a new reservation, which the corporate folks were great! at a new location, our movers got there and were told there were not containers, yet corporate had confirmed their presence. Got that settled. Then the added layer with Movinghelping.com adds another layer of complexity. In the end we got the house packed and moved and relocated, but it should have been easier.

Richard G. le

Évaluation :

Checkout took 25 minutes due to computer issues.

Mark H. le

Évaluation :

Heather was very professional.

Seth H. le

Évaluation :

Customer service rep that assisted me was great. Location was having troubles with computer systems that was causing myself and other customers to jump between computers. Manager with location was a tad rude when explaining to customer service reps about computer system issues. Felt he could've been a bit nicer when explaining to customer service representatives. Customer service rep also notified us upon vehicle inspection that they have been having troubles with people stealing gas out of trucks. Makes me feel a questionable about how well the trucks are watched. Upon vehicle return, noticed that customer service reps were looking at a truck because they couldnt figure out an issue with the vehicle, upon inspection, vehicles entire catalytic converter was stolen off vehicle. Manager allowed this vehicle to rented to another customer. This issue wasn't with my vehicle, but with another customer. Customer service rep I had was absolutely great, feel that management was poor.

Douglas D. le

Évaluation :

Truck needs maint. Breaks bad, exhaust smells in cab. Popping sounds when turning. When doing drop off the online thing said error and the location was on the phone. I think it's flawed.

Joseph R. le

Évaluation :

Great service

Terrial C. le

Évaluation :

Truck needs to be serviced ... loud clicking sound when you turn the steering wheel

kimberly B. le

Évaluation :

It was fast and easy to rent a pickup truck.

Rebecca M. le

Évaluation :

Kieth and all the crew were wonderful!!

Dennis S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Myrl S. le

Évaluation :

Le client n'a pas laissé de commentaire.

James R. le

Évaluation :

Customers service was above and beyond the call. Thanks!

Bob B. le

Évaluation :

Keith runs a very good store. All employees are very friendly and helpful. Would always recommend this location for rental needs.

Wendy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

wendy C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Emily B. le

Évaluation :

Teach your employees how to read so when a customer uses the 24/7 pickup, they get the correct key. Have managers answer the phone when called after hours for an emergency.

Marquita B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Fidel L. le

Évaluation :

Le client n'a pas laissé de commentaire.

Joseph B. le

Évaluation :

The guy who helped me with my truck check-in did an amazing job and was really friendly and helpful.

ANGEL W. le

Évaluation :

Keith and the U-Haul team made sure everything was set for our truck rental!! Would highly recommend!!

Diamond H. le

Évaluation :

Le client n'a pas laissé de commentaire.

Carla R. le

Évaluation :

Great customer service.

Allan H. le

Évaluation :

The passenger door kept giving a warning that it was not closed. To overcome the warning, I had to slam the door shut.

jody W. le

Évaluation :

We were screwed o the mileage. I said wouldn't any more than 50 miles. Some one put 7 on the paper. We were overcharged by 5.34. very unhappy right now. I had a witness to verify I said 50 miles not 7. You can contact me at 602 999-0019

David R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jonathan C. le

Évaluation :

The owner is awesome at this location.

Sean R. le

Évaluation :

Great job! Excellent staff, thank you so much!

Albert C. le

Évaluation :

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Laurie G. le

Évaluation :

You should have units to rent by week. Some times in life. We only need a short amount of time.

marian t. le

Évaluation :

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

lee f. le

Évaluation :

Great customer service from everyone.

Manny A. le

Évaluation :

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

lee f. le

Évaluation :

The young fellow who waited on me was excellent.

Thomas B. le

Évaluation :

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Leonard C. le

Évaluation :

Everyone was courteous and helpful during the whole transaction .

jeff j. le

Évaluation :

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

Carolyn M. le

Évaluation :

Keith is very patient. Thank you for that.

elyse s. le

Évaluation :

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

russell k. le

Évaluation :

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

Steven M. le

Évaluation :

Great facility!!!

Solange S. le

Évaluation :

The staff and facility were superior in every aspect. They have my highest recommendation.

Gabriel V. le

Évaluation :

Out a Low price. Its a some expensive a price rent.

Loren D. le

Évaluation :

Keith was extremely nice and Angela was an amazing help.

joel n. le

Évaluation :

Nine

Manuel A. le

Évaluation :

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Hunter B. le

Évaluation :

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Angelaica M. le

Évaluation :

A really good costumer service!

WALID Q. le

Évaluation :

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

anthony g. le

Évaluation :

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

Jeannie V. le

Évaluation :

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Donald D. le

Évaluation :

unable to open final invoice sent

Renee R. le

Évaluation :

No comment.

Deborah d. le

Évaluation :

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

JUDY M. le

Évaluation :

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.