Évaluations des clients U-Haul Moving & Storage at 19th & Bell

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 19th & Bell

Cote générale :

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RICHARD S.
Évaluation :

Make sure lights work before customer pick up on trailers. Waited 45 minutes while the repair to the trailer lights was fixed. Overall, associate was pleasant and considerate. Would recommend location.

Bonnie D.
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Le client n'a pas laissé de commentaire.

Scott O.
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U-Haul associate Dawn R. was very professional and courteous and made the rental experience stress free.

Joseph M.
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Customer service was great. Efficient and timely

Tina T.
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Keith Smith was very nice, thank you four such great customer service!

Scott C.
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All staff was remarkable

Renata M.
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I will never rent from uhaul again I have been renting from there for months now. Spend ton of money for them to be petty over an hour late. Even though I called and let them know. So they can enjoy the last 550.00 I will ever spend with them. And i rrent 2-3 a month. Guess my money wasn't needed.

Gary M.
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Le client n'a pas laissé de commentaire.

Bonita S.
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Le client n'a pas laissé de commentaire.

anthony L.
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keith, the owner, is a stand up guy. i dont mind having to deal with him when i rent from this location.

Patricia T.
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Le client n'a pas laissé de commentaire.

Fabian G. | Expérience générale |
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Great fast service......

CHRISTINE N.
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Le client n'a pas laissé de commentaire.

Ismail K.
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The cheapest way to move .Great customer service!

Tamura B.
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Hire more help busy busy place especially Saturday when trucks are lined up in return. Hire more help dint lose your business!

Jennifer S. | Online Move In |
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Le client n'a pas laissé de commentaire.

Josh P.
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Le client n'a pas laissé de commentaire.

ANTHONY O.
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Le client n'a pas laissé de commentaire.

Jacob W.
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Le client n'a pas laissé de commentaire.

Ashley G.
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The associate was helpful but didn't document that the gas tank wasn't full. I even joked with him when we went over the contract that I wouldn't return it with a full tank if the tank wasn't full. He clarified, the vehicle would have 7/8ths of a tank. We walked out to the vehicle and it was lower... he said don't worry just bring it back 3/4 full. Well, I only drove from Phx to Tempe, so I was at 3/4. I dropped it off at the next U-Haul location with 3/4, as he said I should, and I was charged $16 and some change. Clearly, he didn't put a note in the system of our discussion. I was too tired after the move to care and call U-Haul, but I'm a bit disappointed.

Edward P.
Évaluation :

Keith has been great. His service professionalism and customer service is excellent. Dawn is the same. I enjoy working with both of them. I'm sorry we're moving away from this ares and hoping to find as wonderful a customer centered team in Utah as I have found at this store.

Ross G.
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Le client n'a pas laissé de commentaire.

Brian Z.
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Would do something about the 30 min wait on hold when you call in . Made 3 attempts at 30 plus mins each never got to talk to anybody was very frustrated with the phone calls . Had to make the reservation online which I hate doing because of security reasons

Jacob J.
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Everything was perfect staff was awesome. Thank you again

tom S.
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Free hot dogs and soda is about the only thing you can do to bump up the great service at this location!

david R.
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Le client n'a pas laissé de commentaire.

sean B.
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Le client n'a pas laissé de commentaire.

MOHAMMED N.
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Very painful mobile pickup. GUI is not smooth and mobile pickup took almost 40 minutes to complete. Make easier and prompt than painfu.

Edwin B.
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Was not happy with what I was charged for a one way truck for 5days and didn't have it for 3days wasn't the truck I reserved and I was doing all this for a hospitalized veteran and was now discounts for veterans was disappointed in this.

Maria O.
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The manager was very nice and happy to help me .

Kenneth H.
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Le client n'a pas laissé de commentaire.

Benjamin P.
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Le client n'a pas laissé de commentaire.

William T.
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Asked for downstairs storage at destination and was given upstairs. Was never told about insurance, forced to by your lock.

dorothy e. | Expérience générale |
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Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

jessica J.
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Le client n'a pas laissé de commentaire.

NANETTE S.
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Wish pick up was as easy as the drop off. This was a polar experience.

Stella S.
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Keith the owner was very pleasant to deal with. My kids were acting like wild heathens and I was happy with the fact no one made me feel like the crazy lady that yells. The van was clean and handy!

Douglas B.
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Le client n'a pas laissé de commentaire.

Scott K.
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Keith and staff were very friendly and polite.

Reagan P.
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Le client n'a pas laissé de commentaire.

Miriam R.
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I took at least 4 trips to this location this week and EVERY single time I went, all employees had great customer service. Very polite and respectful beyond expectations. They definitely made a positive difference in my stressful experience and I can't thank them enough.

BRAD L.
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Everything was great.

jason L.
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Le client n'a pas laissé de commentaire.

Sabrina B.
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Le client n'a pas laissé de commentaire.

Patricia C.
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Keith Smith was a huge help and very pleasant to deal with especially because that day the store was understaffed. As my mom would say “he has the patience of Jōb!”

Robert M.
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Excellent service!

Jack W.
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Le client n'a pas laissé de commentaire.

Daniel L.
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Nothing I rent from this location all the time if you could for repeate customers some kind of sign and go instead of waiting and waiting and filling out same forms over and over I know where in this together but it would be nice

TAMMY T.
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Your doing an amazing job

Vincent L.
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Le client n'a pas laissé de commentaire.

TRAYAN BORISLAVO T.
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Le client n'a pas laissé de commentaire.

Kristin V.
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Le client n'a pas laissé de commentaire.

William B.
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I was there for 5 minutes before I could Find an employee then they helped a person who arrived after I did first then they asked me for info that uhaul never asked before then the computer crashed so what should have been a quick puck up took a long time evey time I use this location the procedure is different and when I point it out they tell me I am wrong they gave some good employees but the managers are not very goid

ANGELA R.
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Great location loved the diversity and good customer service

Thomas B.
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Have been a U-haul customer for years, but this is the last time I'll rent from them. I reserved my truck over a week in advance and U-haul called me the night before my move to tell me that there were no trucks available! THE NIGHT BEFORE MY MOVE! I now had to scramble to find another truck. U-haul front line people were great, but whoever decides to overbook or are just incompetent, need to be let go. District managers? Asked to speak to a supervisor and was told they would call me back. I'm still waiting Jade.

stephanie k. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Jon F.
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Le client n'a pas laissé de commentaire.

Ali G. | Expérience générale |
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Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Thank you.

Eric C.
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N/a

Donald C.
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Have used uhaul for many years for trucks and trailers. Until recently when you called uhaul you would consistently get a man who made it clear by his attitude that he had a lot of things he would rather be doing than talking to you. I have rented a truck from this location twice in the last month and dealt with a woman who was pleasant, patient, and very helpful (Dawn). This is my new favorite uhaul location now. Don Crockett.

Marc S. | Expérience générale |
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Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

RONALD K.
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Le client n'a pas laissé de commentaire.

nicholas P.
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The Manager Lady was superb; I believe her name is Dawn. What a pleasure to do business with

Kendra T.
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Keith was a great help. All of the staff was very nice and pleasant. Everyone seemed to enjoy being at work. Thank you all for your service.

SHARON B.
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Le client n'a pas laissé de commentaire.

William B.
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Le client n'a pas laissé de commentaire.

Joshua M.
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Took over an hour to get the keys from lock box. Unable to scan bar code. After hours customer service is a joke on phone over an hour and no response. Not the only customer with the same issue.

DAVID T.
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Le client n'a pas laissé de commentaire.

DAVID D.
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Prohibit smoking in vehicles

La Mar W.
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Very nice experience renting. Friendly, knowledgeable staff, quick and easy to complete the transaction both checking out and returning the equipment. Thanks!

Kevin T.
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Le client n'a pas laissé de commentaire.

CHASARAY FAYE J.
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Le client n'a pas laissé de commentaire.

Robert B.
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Staff was friendly and knowledgeable answered all my questions cheerfully

Hank F.
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Le client n'a pas laissé de commentaire.

Lionel K.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

Priscilla H.
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Everything was great

CHARLES S.
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Le client n'a pas laissé de commentaire.

JOHN S.
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Le client n'a pas laissé de commentaire.

steve M.
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Le client n'a pas laissé de commentaire.

Corey W.
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Le client n'a pas laissé de commentaire.

Paula W.
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Le client n'a pas laissé de commentaire.

Emerson R.
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The young lass with owner on her badge was wonderful and professional

Enrique B.
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Le client n'a pas laissé de commentaire.

David F.
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The location is incorrect. Vape Up and Smoke is the actual location, not 19th and Bell. Vape Up has no cleat the meaning of customer service means. First truck was backed into a tree and a tire pressure warning light was on. Not ready for use. Second truck still had previous customers lock on the rear door and no way to remove. Shop employee told me I'd have to take it somewhere to have it cut off as if that was my problem. Proceeded to serve another customer who wanted to buy a $3 crack pipe and ignored me. Came close to losing my shit with him but decided to call someone at Uhaul with some brain cells intact to get a new reservation at another location. My credit card was charged as if I actually completed the rental from the Clown and Vape Shop. I should have my replacement rental free of charge instead of having an almost fraudulent charge for the original one, especially if you look at my account history with Uhaul. I'll wait a few days for the credit to process before taking more drastic steps.

Richard S.
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Le client n'a pas laissé de commentaire.

Dawn B.
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The mobile check in was to lengthy and senseless when all that could have been done beforehand

Erika P.
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Very nice employees

Adrian P.
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Fire the staff and start over. It shouldn't take 30 minutes to jump-start a dead battery. U-haul has been such poor experience......if I ever have to use a rental company again I will use anyone else but uhaul. and the customer shouldn't have to return to the office and ask what the status is only to be greeted with a dumbfounded look.

KAITLIN L.
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Le client n'a pas laissé de commentaire.

Gabriel H.
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The gentleman that helped me deserves a raise he's awesome!

PERRY P.
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excellent service, in and out very quick

William B.
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It took a while to find out how to use your website to inform you that I needed a additional day. I tried calling but gave up after being on hold for over 20 minutes when I tried calling.

CHRISTINA A.
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Check for flat tires! We had a flat tire which caused a delay of about 3 hours.

CHRISTOPHER G.
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Le client n'a pas laissé de commentaire.

Valerie S.
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Nothing, keep this place like it is, in and out, super helpful people. 😎

Joshua S.
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Le client n'a pas laissé de commentaire.

Jonathan K.
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The lady taking care of me was excellent and was non stop with people before me, very hard worker.

JUSTIN H.
Évaluation :

Get the other stores some trucks!

ELYSABETH M.
Évaluation :

I successfully made 2 reservations & had them confirmed by a follow-up call from “transportation”. Then received a later call from “transportation” to inform me that the equipment I reserved was not absorbable at the specified location & there wasn't “any anything within a 300 mile radius of my location.” The Rep was rude, dismissive & she hung up on me. I'll never recommend or rent from U-Haul again.

Cindy B.
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Le client n'a pas laissé de commentaire.

Jeffrey Q.
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First they gave me the wrong truck. I noticed before I left. Then he got me the right truck, but the wrong paperwork. Didn't realize that until I brought the truck back and saw the odometer and I didn't drive over 11,000 miles in 15 hours.The place seemed very unorganized and the manager didn't seem to care about wearing a face mask while talking with customers.

Stephen C.
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Le client n'a pas laissé de commentaire.

DONALD C.
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I have used UHaul many times over the years for trucks, trailers and trailer hitches. In most of the past years we were served by gnarly employees who were good mechanically, but lacking in customer skills and made me feel like they were busy and we were interrupting them. This experience was a great improvement with polite, helpful, patient staff. Great experience. Especially Dawn on phone and front desk.

Devorah A.
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Le client n'a pas laissé de commentaire.

David G.
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Le client n'a pas laissé de commentaire.

wanda a. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert E. | Online Move In |
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Le client n'a pas laissé de commentaire.

Luis K. | Expérience générale |
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Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

yvonne M. | Expérience générale |
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Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

James p. | Expérience générale |
Évaluation :

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

David H. | Premières impressions |
Évaluation :

Keith and crew are excellent

Marc S. | Premières impressions |
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Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

daniel P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

kory O. | Expérience générale |
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Served our needs well!

Tatiana W. | Premières impressions |
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Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Julio V. | Expérience générale |
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It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Paulette R. | Expérience générale |
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Uhaul came to my rescue on moving day when the recommended 3-16’ PODS were not enough. I rushed over to get a 20’ truck and 10 x 20’ storage unit which ended up free when I emptied it 28 days later.

Gary H. | Expérience générale |
Évaluation :

Vagrants were wandering around inside storage facility

Marilyn l. | Expérience générale |
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at this location the staff went beyond and above

Julio V. | Premières impressions |
Évaluation :

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Paulette R. | Premières impressions |
Évaluation :

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20’ truck and 10 x 20 storage unit. My movers could finish the job.

Jonathan C. | Expérience générale |
Évaluation :

The owner is awesome at this location.

Sean R. | Expérience générale |
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Great job! Excellent staff, thank you so much!

Albert C. | Expérience générale |
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The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Laurie G. | Expérience générale |
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You should have units to rent by week. Some times in life. We only need a short amount of time.

marian t. | Premières impressions |
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I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else’s account when I signed inridiculous.

lee f. | Expérience générale |
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Great customer service from everyone.

Manny A. | Expérience générale |
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Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

lee f. | Premières impressions |
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The young fellow who waited on me was excellent.

Thomas B. | Expérience générale |
Évaluation :

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Leonard C. | Expérience générale |
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Everyone was courteous and helpful during the whole transaction .

jeff j. | Expérience générale |
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Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

Carolyn M. | Premières impressions |
Évaluation :

Keith is very patient. Thank you for that.

elyse s. | Expérience générale |
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The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

russell k. | Expérience générale |
Évaluation :

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

Steven M. | Expérience générale |
Évaluation :

Great facility!!!

Solange S. | Expérience générale |
Évaluation :

The staff and facility were superior in every aspect. They have my highest recommendation.

Gabriel V. | Expérience générale |
Évaluation :

Out a Low price. Its a some expensive a price rent.

Loren D. | Premières impressions |
Évaluation :

Keith was extremely nice and Angela was an amazing help.

joel n. | Expérience générale |
Évaluation :

Nine

Manuel A. | Expérience générale |
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I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Hunter B. | Expérience générale |
Évaluation :

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Angelaica M. | Expérience générale |
Évaluation :

A really good costumer service!

WALID Q. | Expérience générale |
Évaluation :

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

anthony g. | Expérience générale |
Évaluation :

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

Jeannie V. | Expérience générale |
Évaluation :

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Donald D. | Expérience générale |
Évaluation :

unable to open final invoice sent

Renee R. | Expérience générale |
Évaluation :

No comment.

Deborah d. | Expérience générale |
Évaluation :

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

JUDY M. | Expérience générale |
Évaluation :

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

Non reviews have been submitted for this location.

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