Le client n'a pas laissé de commentaire.Rachael W.
Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Pour nous contacter
Phoenix, AZ 85023
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2022: 7h00 am à 4h00 pm
- 12/25/2022: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.JAMES W. | Expérience générale
Very professional with the checklist loading and very respectful young manMichael S.
Le client n'a pas laissé de commentaire.Rosa T.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Zulma B.
Le client n'a pas laissé de commentaire.James O.
Le client n'a pas laissé de commentaire.Michael D.
Keith is a true asset to your business. Jo is very knowledgeable and slso a great asset to your businessdaniel C.
Le client n'a pas laissé de commentaire.Torey B.
Le client n'a pas laissé de commentaire.stacy S.
Was efficient and wonderful, staff friendly and helpful thank youJose G.
I was charged double what I was told and I drove it less that quoted and put gas to exact same on top of being told they didn't have a certain vehicle meanwhile two of the vehicles were brought back in the whole time he was explaining the only vehicle was a 26' told me false information on return time said as long as I get it back before they reopen I'll be good when I returned the 26' those two vans I asked for that was told they were being rented right when they got returned but never moved off the lotNathan C.
Le client n'a pas laissé de commentaire.jeff h. | Expérience générale
Keith made the experience perfect. He even called me at home after the van was turned in to see if I left my glasses in the car. will use this location again due to his serviceKent G.
The owner and his staff were incredibly kind and helpful making a difficult day a tad easier.Katherine B.
My experience with this location was always pleasant. Each time I rented the U-Haul vans, Dante was always very helpful and awesome to work with. -James LambJames L.
The check in process was overly complicated.Josey E.
Le client n'a pas laissé de commentaire.COLBY L.
Bad experiences on Truck pick ups twice in one week. Was really pissed at UHaul having spent over 10k $ and no one gave a f***. Then along came Mary. She at least got my 2 trailers to pick up at my preferred location and a super discount on one of them. She saved UHauls collective asses as i was ready to do some serious media damage to you idiots. Upper management needs to line up to kiss her ass or barring that at least give her a raise. THANK YOU MARY. My UHaul Hero !!William R.
Anytime I go into the store with questions or purchase Keith is always very helpful & pleasant. His positive energy is contagious.Paula W. | Premières impressions
Everyone at this location was very professional very knowledgeable of their work I had no problems with getting a vehicle returning a vehicle everyone there was above and beyond excellent. Thanks Bernice sandersBernice S.
Dante was so efficient and has excellent customer serviceleslee S.
Le client n'a pas laissé de commentaire.Brad K.
Train your people to be more familiar with the products they sell. Don't sell your customers something that has no value. To me that is a sample fraud.Edward F.
Le client n'a pas laissé de commentaire.Parker V.
Le client n'a pas laissé de commentaire.kari G.
It should be noted that I was forced to use this location as the location at which I had reserved my truck at 35th avenue and Bell and which was closer did not have the truck that I reserved. Further they said that they are not notified about online reservations. So, the 19th avenue and Bell road location had to be arranged while I was at the first site. Having to change was inconvenient.William F.
Le client n'a pas laissé de commentaire.Shamair S.
Le client n'a pas laissé de commentaire.Scott H.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Steve C.
Keith was very helpful ion the return of my trailer.Alona T.
Keith helped us at the desk. Fabulous service. Really helped ease the stress of moving for me.Cody C.
Le client n'a pas laissé de commentaire.Bryan T.
Have customer service period. Maybe some empathy and compassion or at least basic morals of respect.Chyirene S.
Great love. Keith was the best rep. Hooking me up, literally! Thanks Keith!!Jason M.
You guys are greatlamin T.
The owner is doing a phenomenal job at this location. All the team members seem to be great spirits.EDGAR M.
The man at the counter on 10/30/22 that "helped me" was very rude and you could tell he did not want to be there. He had the same attitude when I returned the truck. However when I was there on my original reservation date 10/29/22 (truck I had reserved had not been returned yet) tried very hard to get me another but we just reserved for next day. He and the lady that tried to help me were very nice and helpful. I would only return if I don't get the rude one.EVA C.
Keith helped me out when the online reps made 2 reservations and both weren't at the location I needed. Kudos to Keith for awesome customer service.terri F.
Le client n'a pas laissé de commentaire.LOWELL M.
Le client n'a pas laissé de commentaire.FLORINA C.
Reservation was for 830 but they would not open until 9.Kevin W.
Nice job keep it upRosario C.
The staff is very friendly and professional, I will recommend this location in the future. I would improve the staff on some of the standard procedures on setting up and removing straps wheel safety straps as I had to step in and show them but did not mind. I really liked the guys that helped me turn In my equipment I enjoyed my time in this location!victor M.
Keep doing what you are doing.Tim M.
The front desk person tried to charge me double the price even though I did an online reservation. He stated it was because I had put in a "one-way trip" reservation instead of "in-town." My confirmation email clearly states "in-town." It took me 30 minutes at the front desk then the person hooking up the trailers was not there so that was another 10-15 minutes. Very unorganized.Mario G.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Scott S.
Le client n'a pas laissé de commentaire.matthew L.
Le client n'a pas laissé de commentaire.Joel Z.
Keith at the front desk was awesome (professional, friendly, knowledgeable, helpful), but this is the 3rd time in a row that the online check in did not work. I had to wait over 30 min for my turn when I should have been able to skip the counter.Bryan F.
Le client n'a pas laissé de commentaire.Joe B. | Expérience générale
Everything was perfect!! The staff is very friendly and I had no issues. I will definitely recommend this place to friend and family if they ever need to rent a truck.Isela L.
The gentleman that helped us when we picked up our truck ( Donte I believe that's his name) was beyond outstanding, we had problems renting the truck since the night before but as soon as we went into the location the following morning it was a breeze due to that gentleman! Wish all employees could be that wonderful! Hope you recognize that gentleman for his outstanding customer service!KELLY J.
9A.M. Pickup a line had formed as only one counter person as Danti stated staff was outdoors cleaning trucks from the night before? I was told 1/4 tank of gas remained in truck I started engine I literally had just enough gas to get to the circle k on 19th Ave just right out of the Uhaul location. Upon return of truck gentleman outdoors took my keys and wasn't going to check my truck in he stated he'd do it later and I'd get confirmation sent to me. There were no other customers. My family member advised him we wanted van checked in before we left which then he did. I explained to your staff person the gas situation he wasn't the least bit interested so when I asked who I'd speak with he stated Danti is the store manager which he had left for the day. I'd suggest bring staff in an hour early to clean trucks not to take away from check in as we all had reservations, be 100 % more accurate on amount of fuel remaining and if that empty uhaul should take care of shortage. If your customer is there you're not overloaded with customers you should check their truck in. I left more than a 1/4 of a tank of gas for the next person so I would hope whom ever reads this can make an adjustment on my fee that I paid for this rental. Hope to see a credit on my bank account. I've rented from Uhaul numerous times so I'm hoping you'll make this right. Thank you for your time.Sandra D.
This experience was a complete nightmare. I would rather sell all my belongings rather than use this service again.Ahnika I.
two of the 4 tires are near end of lifeMiguel S.
They were pretty booked up on that Saturday, and we understand totally. They were friendly, great with communication. I'd definitely return again in the future. Merci les gars!MARK G.
The truck I used was double booked and required negotiations to clear up who's truck it wasAven A.
Le client n'a pas laissé de commentaire.Lawrence A.
This location is under-staffed. Always a significant wait to get checked in. The employees are some of the nicest I have dealt with though.Colby L.
Better and faster service than the last time I rented at that locationWilliam B.
Le client n'a pas laissé de commentaire.Virgil A.
Le client n'a pas laissé de commentaire.Michelle A.
I can't think of any improvements, it was great service.Nicholas G.
Friendly costumer serviceJERY A.
Keith Smith was Awesome, friendly and funny. Makes the stress of moving easier! :)Katlin P.
Le client n'a pas laissé de commentaire.Jerald H.
Le client n'a pas laissé de commentaire.JARED G.
I have used this location many times but this time the truck cab was dirty and the box was very dirty had stuff still in the box of the truck.JEFFERY H. | Premières impressions
Staff super efficient and friendly!leslee S.
Great serviceLawrence O.
Le client n'a pas laissé de commentaire.ANGEL A.
Le client n'a pas laissé de commentaire.Rita W.
Have the correct PSI inflation rate in the tires. Check out and check in was smooth.Chuck R.
Le client n'a pas laissé de commentaire.Barry S.
Le client n'a pas laissé de commentaire.Kim B.
Keith was very helpful and very customer service friendly thank you Keith...Henry G.
Last month I booked a 15-foot moving truck for a single afternoon to transport some furniture from Phoenix to Chandler. After booking the truck I was told they were out of dollies but would "throw in some furniture pads to make up for the inconvenience". I was originally quoted around $80 for the afternoon and was told that I did not need to put any extra gas in the vehicle as they would refill it and add the gas to the total at the end. After using the truck and dropping it off at the Chandler location I checked my bank account and noticed I was charged $237,11 for a single afternoon rental. After calling customer service to inquire about the insane charge I was told that what I was quoted by the Uhaul employees was incorrect and that I should have "Read the fine print in the contract instead of listening to the employee." I have used U-haul my past 10 moves but will be looking for alternatives from now on.Taylor M.
Drop off was easy. Person who disconnected the trailer from my truck was superb!kevin H.
Le client n'a pas laissé de commentaire.James D.
Dropped off the trailer, welcomed by pleasant staff. Said they would send email confirmation and they would credit moving blankets but did not so will contact direct tomorrow. Overall uhaul experience was 5 star. ThanksTim S.
Vote Robert Sexton for presidentrobert S.
Le client n'a pas laissé de commentaire.JAMES W. | Premières impressions
Le client n'a pas laissé de commentaire.Howard S.
Le client n'a pas laissé de commentaire.Cerise R.
From the location owner checking me in to the gentlemen that connected the trailer, everyone was great. Upon return, the men checking me back in were courteous and quick. I will return again when equipment is needed.James C.
I love this facility and the staff were very friendly and helpful especially Manager Keith, always attentive to any issues I had to resolve them in a timely matter .Barbara B. | Expérience générale
Le client n'a pas laissé de commentaire.Joanne I.
Assistant Manager Keith, is a friendly, professional and very concerned for your needs. He took the time to make sure we were set for our drive to Virginia. Thank you Keith.Barbara B.
If someone was experiencing a situation like mine no! I'd rather tell them to go rent a truck from enterprise because if something falls off where u ending up not needing the vehicle u can driver it wherever for however miles vs with uhail will make you pay them half the price u paid for only having the u haul 30 minsANGEL B.
Le client n'a pas laissé de commentaire.Scott P.
Le client n'a pas laissé de commentaire.Scott P.
I have been using this particular store for 20 years+. Always exactly what I expect. Keith and his crew are awesome.keith E.
The cargo areas was full of dust, the brakes were very soft I felt like I wasn't going to stop and the staff at the location were not the friendliest.Catherine P.
Nothing. Everything was fantastic.TROY T.
Poor staff customer service. I am being charged 2 times on my credit card.BILLY R.
The employees at this location are top of the line. Very helpful, friendly and truly appears to enjoy the job. They all deserve to be recognized as valuable employeesTerry G.
Le client n'a pas laissé de commentaire.Christopher B.
It's a joke. They tell you one amount, then charge you another. They add charges after the fact. Don't rent from them.Chandra M.
Make sure that the lights work on the trailer and also that your employee check in customers correctly.Timothy P.
at this location....Keith the manager....what a nice guy and so helpful.....and his staff....what a great location....and managed so well....will always go back there....Heidi H.
Le client n'a pas laissé de commentaire.Pamela C.
The contract you sent me isn't even the one we're speaking of. I am having an issue with my 2015 Mitsubishi outlander. I have had four appointments now with the U-Haul location to fix a wiring issue. The issue has *not* been resolved.Tyler M.
Thank you for all your help Rachel you’re an angel.STEPHEN D. | Online Move In
Le client n'a pas laissé de commentaire.debbie h. | Expérience générale
Le client n'a pas laissé de commentaire.Chad J. | Expérience générale
Le client n'a pas laissé de commentaire.Matthew M. | Premières impressions
From day one all the staff were courteous and professional the general manager was awesomeMartin U. | Expérience générale
Le client n'a pas laissé de commentaire.Christine P. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID C. | Expérience générale
Always a pleasure doing business with someone that goes above and beyond for everyone they meet. This is the manager at this location, Dawn. Thanks again, Marcus H.Marcus H. | Expérience générale
Le client n'a pas laissé de commentaire.STEPHANIE M. | Expérience générale
Le client n'a pas laissé de commentaire.CODY M. | Expérience générale
Dawn was super nice & accommodating!liberty p. | Expérience générale
Le client n'a pas laissé de commentaire.Don S. | Online Move In
Saved meRichard P. | Premières impressions
Le client n'a pas laissé de commentaire.HOWARD C. | Premières impressions
Le client n'a pas laissé de commentaire.Elaisha S. | Expérience générale
Le client n'a pas laissé de commentaire.Terry R. | Expérience générale
Le client n'a pas laissé de commentaire.liberty p. | Premières impressions
Dawn and Keith are the absolute best!! I always felt like my car was safe while it was stored here and Rhonda keeps the storage area clean and inviting. 5 star team!! John and Julian also were very helpful when I needed assistance with anything. Thank you all for being amazing!Taylor R. | Expérience générale
Dawn at this location made it so easy well the support staff at 1-800-GO-HAUL had made it very difficult for me.Bryce B. | Premières impressions
Le client n'a pas laissé de commentaire.betheny f. | Premières impressions
The woman who helped me check in and rent the truck was EXCELLENT!!!Aaron C. | Online Move In
Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.sandra c. | Expérience générale
Le client n'a pas laissé de commentaire.Mathieu M. | Expérience générale
Le client n'a pas laissé de commentaire.Tyrone T. | Expérience générale
Le client n'a pas laissé de commentaire.Tatiana W. | Expérience générale
I was in and out. The staff there was amazing!ANNA C. | Expérience générale
Le client n'a pas laissé de commentaire.JODY C. | Expérience générale
Keep up the good workDeborah S. | Online Move In
Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.DOLORES H. | Expérience générale
Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the dayFrances S. | Premières impressions
Great costumer service at its best!larry f. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin G. | Online Move In
I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!Tyrone T. | Premières impressions
Staff in the office was amazing, went out of their way to be helpful even at the close of day.Tamra D. | Expérience générale
They stayed late to make sure we had access.Tamra D. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda W. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD B. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Premières impressions
The staff was friendly and helpful.Ashley r. | Expérience générale
Great fast service......Fabian G. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer S. | Online Move In
Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.dorothy e. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie K. | Premières impressions
Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Merci.Ali G. | Expérience générale
Keith and his staff were terrific, they were always helpful when needed. Would highly recommend themMarc S. | Expérience générale
Le client n'a pas laissé de commentaire.wanda a. | Expérience générale
Le client n'a pas laissé de commentaire.Robert E. | Online Move In
Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well doneLuis K. | Expérience générale
Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonneyvonne M. | Expérience générale
Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!James p. | Expérience générale
Keith and crew are excellentDavid H. | Premières impressions
Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distanceMarc S. | Premières impressions
Le client n'a pas laissé de commentaire.daniel P. | Expérience générale
Served our needs well!kory O. | Expérience générale
Keith Smith was very helpful. He provided great customer service and made my experience pleasant.Tatiana W. | Premières impressions
It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.Julio V. | Expérience générale
Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.Paulette R. | Expérience générale
Vagrants were wandering around inside storage facilityGary H. | Expérience générale
at this location the staff went beyond and aboveMarilyn l. | Expérience générale
Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!Julio V. | Premières impressions
Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.Paulette R. | Premières impressions
The owner is awesome at this location.Jonathan C. | Expérience générale
Great job! Excellent staff, thank you so much!Sean R. | Expérience générale
The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.Albert C. | Expérience générale
You should have units to rent by week. Some times in life. We only need a short amount of time.Laurie G. | Expérience générale
I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.marian t. | Premières impressions
Great customer service from everyone.lee f. | Expérience générale
Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny AlegriaANNA B. | Expérience générale
The young fellow who waited on me was excellent.lee f. | Premières impressions
The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.Thomas B. | Expérience générale
Everyone was courteous and helpful during the whole transaction .Leonard C. | Expérience générale
Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpfuljeff j. | Expérience générale
Keith is very patient. Thank you for that.Carolyn M. | Premières impressions
The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.elyse s. | Expérience générale
Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.russell k. | Expérience générale
Great facility!!!Steven M. | Expérience générale
The staff and facility were superior in every aspect. They have my highest recommendation.Solange S. | Expérience générale
Out a Low price. Its a some expensive a price rent.Gabriel V. | Expérience générale
Keith was extremely nice and Angela was an amazing help.Loren D. | Premières impressions
Ninejoel n. | Expérience générale
I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!Manuel A. | Expérience générale
When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.Hunter B. | Expérience générale
A really good costumer service!Angelaica M. | Expérience générale
Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyoneWALID Q. | Expérience générale
Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,anthony g. | Expérience générale
The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.Jeannie V. | Expérience générale
unable to open final invoice sentDonald D. | Expérience générale
No comment.Renee R. | Expérience générale
My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helpedDeborah d. | Expérience générale
The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.JUDY M. | Expérience générale
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