Have one more person help the lady at check in would help.Gregg C.
Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Pour nous contacter
Phoenix, AZ 85023
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Online checkin was not clear to follow. We eventually figured it out, but it took much longer than it should have after arriving at the location. Especially with a long line out to the door, we couldn't see where the key pickup spot was. In the moment, it was very frustrating.Steven E.
Le client n'a pas laissé de commentaire.Jennifer B.
Le client n'a pas laissé de commentaire.BRYAN H.
Le client n'a pas laissé de commentaire.Nicole M.
Excellant service, efficient, freindly.TED L.
Location was quite busy but the drop off was simple and quick.Matthew F.
I called to say I would be a little later in the day, due to me having to work. The associate asked if I could have it back before 6pm because there was a reservation for that trailer. I said no problem and then was charged a whole extra day without telling me. I think that is not a good way to get customers back.Tristan A.
You guys are always there for me thank youRICKY S.
I rented a 20' one way to California I could tell this vehicle was one that the location was happy to get out of inventory by the sorry and very used look. It only had a 1/4 tank of fuel and with in 10 miles the fuel light came on telling me only "50 miles to empty". Having worked for U-Haul in the past I knew what to look for. THE AREA MANAGER WAS THERE AND HE WAS MORE OF A PAIN IN THE ASS THEN A HELP!! HE WAS TAKING STAFF AWAY FOR PET PROJECTS INSTEAD OF LETTING THEM SERVE THE CUSTOMERS!!! Overall not a happy experience at U-Haul.ROBERT H.
Keith and Dawn and her crew are always great to work withBradley A.
Le client n'a pas laissé de commentaire.Sharon R.
Le client n'a pas laissé de commentaire.Bylinda L.
Uhaul move should be handled by your customer service as well to answer any questions or issues like when the movers don't show up and who to contact about refunding paymentTerrance M.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.Michael L.
No complaintsâ€¦ excellent service and the staff was very helpful.Eric P.
Manager or owner was fantastic. Great equipment.Timothy F.
Le client n'a pas laissé de commentaire.IRMA H.
Le client n'a pas laissé de commentaire.JOAN Z.
The back latch was really difficult to close. They also charged me 20 $for fuel when I went a grand total of 14 miles and put in 2,5 gallons so there was more fuel than when I started. The manager was supposed to call me but never did after I called letting the rep know about the overcharge for fuel. So, I am still waiting for a call but I can't imagine that anyone even reads these reviews so I am no holding my breath. I will have to call again. Uhaul seems a mess!!Bryan D.
Le client n'a pas laissé de commentaire.Jordon B.
Great service. Agent was nice and informative! Thank you very much!STEPHEN S.
Moving company only had one man and I paid for 2. I want a 100 dollar refund which customer service said they would do but it hasn't shown up yet. I will dispute the charge if this isn't resolved soon.JEFFREY C.
Le client n'a pas laissé de commentaire.RONALD O.
Rapide et sympathiqueEdward V.
Dawn at that location was a pure delight was funny and made my visit really special she is the Dawn of a New Age for U-Haul. Overall my experience was excellent U-Haul was flexible extremely helpful I made my move much less stressful thank you U-HaulReed C.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.Kendrick G.
Thank you Rael and KevinERIC M.
Le client n'a pas laissé de commentaire.LEANNE J.
the person who rented me the truck handed me the key and basically left me to my own devices to figure everything else out including where the truck was parked upon returning the truck it said i had to go through the app which would not function for meKAIMEN H.
Le client n'a pas laissé de commentaire.Warren H.
Le client n'a pas laissé de commentaire.FREDERICK S.
Le client n'a pas laissé de commentaire.IAN M.
I dropped the vehicle off 2 days early and made a point of calling to notify the receiving UHaul office, and was told that of I arrived before 8PM I would receive help and confirmation of the dropoff. When I arrived, there appeared to be noone checking vehicles in and I was told that those people were outsid handling checkins. After finding noone, I dod the mobile app check/in and then I had to ask a person who just arrived and seemed to take no interest in the new vehicle returned, and they said they would handle everything for the checkin. After such a long rental and drive, and after complying with returning the vehicle to UHaul's office choice, I fully expected greater attention to completion of the return.Duncan F.
I'm incredibly impressed with your team and owner mentality. â€œCan-doâ€ and a wonderful experience. Thank you all very much.John S.
Le client n'a pas laissé de commentaire.Anthony D.
We primarily use The U-Haul off of Hayden in north Scottsdale due to its close proximity to us. Their customer service is substandard and the GM is unprofessional to customers. We use this location at 19th and bell because they had what we needed a 6 x 12 enclosed trailer. The staff were amazing with outstanding customer service both at time of rental and at time of return. Fast and efficent check in and check out. This location needs an accommodation and should be recognized by uhaul corporate as a model for customer service to be replicated across Arizona. If you wish to speak to me further regarding this outstanding U-Haul at 19th and bell please contact me Pam at 602-999-2645.PAMELA K.
Le client n'a pas laissé de commentaire.Sandra S.
Short staffed felt really bad for everyone. Took 2 hours in 113 degree heat to get car transport attached and loaded. StrP was off front left tire when I arrived at destination. One of the employees asked if I had purchased adapter for lights to trailerâ€¦.had to remind them to put on rear chainLINDA A.
Le client n'a pas laissé de commentaire.Ray G.
Walked in, got a 10' van and moved some stuff. Dropped it off a couple hours later, easy peasy.CHRISTOPHER G.
Le client n'a pas laissé de commentaire.Fred H.
Le client n'a pas laissé de commentaire.betheny f. | Premières impressions
Had to wait over an hour to get equipment even though I prepaid and checked out online.John R.
World of difference compared to pick up location as far as assistance and organization. Not very helpful here.JON R.
Great experience! Highly recommend!!ARTHUR S.
Le client n'a pas laissé de commentaire.Shavon N.
Thank you for your service!Brian H.
Be sure to hook up the dolly equipment properly. My mom and I drove 10 hours after hook up. We stopped in New Mexico for gas, and a tow expert let us know that the dolly was hooked up incorrectly. He stated that the chain was dragging and was amazed that it had not caught the back of the 10ft truck as they were loosely installed around my SUV, which we hauled on the back of the 10ft truck. To note that all of this would have been avoided if u-haul would have provided me the hitch that I ordered twice and was guaranteed delivery two months prior. Hands down the most terrible experience that I've ever experienced with a company. The people are nice. The business aspect is less than average.SHARNELL C.
Le client n'a pas laissé de commentaire.Megan B.
The woman who helped me check in and rent the truck was EXCELLENT!!!Aaron C. | Online Move In
Le client n'a pas laissé de commentaire.Kevin D.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.BETH H.
Le client n'a pas laissé de commentaire.Shaun L.
Le client n'a pas laissé de commentaire.Shaun L.
Le client n'a pas laissé de commentaire.Javon B.
Le client n'a pas laissé de commentaire.KATHLEEN A.
Le client n'a pas laissé de commentaire.LINDA M.
I did not get the promised 10 $back for dropping off on Bell Rd, Phoenix, AZ.Henry F.
Le client n'a pas laissé de commentaire.JAMEEL R.
A little more guidance on the size of trailer you'll need for items you need to haul at least an examplesRONALD C.
The truck was full of ants - both inside the cab and inside the box. Personnel at the location confirmed this. I would have thought as a customer courtesy they would have at least given me a little refund for the horrible condition of the truck - it was not a few ants- there were thousands - like an entire colony was living in the truck. And now they are in my stuffSTEPHEN W.
I will be contacting someone in regards to our experience and how unfortunately poor it was. 1. We were told to pick up uhaul at a location on 43rd and camelback. Upon arrival we did not have a uhaul to pick up at this location. This in turn caused issues with the movers we had scheduled. 2. When getting to a location we had to drive that was 30 minutes away, we then got to experience over a 30 minute wait just to get to speak to someone. It was about another hour before we were situated and able to drive away with uhaul. 3. Upon arrival to Omaha, NE in regards to our storage unit, again we had a reservation and they didn't have the storage unit available. The general manager advised we would get into 2 at same price and now I'm seeing charges for 2 storage units at a price that is well above what was discussed. 4. We picked up a vehicle that had 1/4 of a tank of gas. Out rental agreement apparently told us we had to fill up to 7/8 which is absurd considering how much gas was in truck when we received. In turn we filled it up to the amount on our agreement which is inaccurate based on what gas we had and then uhaul really charged us the remaining amount to fill it up. We followed the contractual agreement yet saw another charge. I will be contacting further as this caused such unneeded stress to a time that is very stressful when someone is moving across the United States. I We went with uhaul knowing it was more expensive; however, was hoping the experience would be better than what we have used before and I cannot say it has been.Lincoln P.
Need instructions listed for after hours drop off. I was billed 56 $for being "late" when I didn't know how to mark it dropped off. When I finally got the web page it wouldn't load and I had to wait 10 minutes to get the truck checkedin.JESSAMY P.
I picked up truck on Friday at 6pm and drove off lot to house Packed up furniture and items packing truck . Drove to storage location, unpacked then drove back to the U-haul location . Total miles driven was 39 moly . When I got my email receipt they said I drove 132 miles . When up to Uhaul deal today to have them check . Odometer showed that it was driven 131 mile . I as that they check to see what the mileage was at the end of the last rental for that truck but your employee refused . Will be filing complaint with BBS and AZ state attorney's office for scanning people .Paul R.
Great experience all the way around, inside help and outside help!James H.
Le client n'a pas laissé de commentaire.CHARLES S.
Don't go to this location!!!!!!! Too bad I have to even give it one star, they deserve zero stars!!! Or negative stars!!!!!!!!GERILYN H.
Le client n'a pas laissé de commentaire.David S.
Need to hire more help. Wait at the counter was long due to 5 people in line and only one person, "Dawn" who was busting her ass and is a great worker.DANIEL S.
Le client n'a pas laissé de commentaire.JONATHAN S.
Le client n'a pas laissé de commentaire.Philip C.
Customer service training. AsapJames M.
After I got the truck it took them an hour to figure out what transport I was supposed to have. I waited without any type of compensation for my lost time.Douglas D.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Julia Z.
Compensate a customer when you make them wait over an hour to find the right equipment.Douglas D.
The staff were so wonderful and friendly! However, they were severely understaffed and the wait time was very long.HANNAH I.
Le client n'a pas laissé de commentaire.Donald J.
App did not work, mileage was off by 120 miles, major damage not shown in pics, almost like it was a different truck. They said they would fix mileage but did not.DONALD B.
Only location I will work with, always has the right equipment for the job and reliable.JACK A.
Le client n'a pas laissé de commentaire.PHILIP H.
Found a car hauler in this crazy time I just called instead of on line . I find it stupid you can't look to see what's available at different locations you have to pay first . Totally lame .JOSEPH F.
Le client n'a pas laissé de commentaire.Mark F.
I went to pick up a 4x8 trailer i reserved for 6 hours. First they didnt have the trailer so they upgraded me to a 5x8 at no aditional charge. Then they charged me 2 days. I called them and had to get a request to refund submitted for approval. You can take my money instantly but it takes 2 weeks to get it back.TYLER T.
Le client n'a pas laissé de commentaire.THOMAS E.
Service à la clientèleCAROL S.
Truck had rotting tires and one with a slash in it. Many dents in the truck and gas guard level was incorrect. Can't believe they gave me such a poor truck for an out of town move. Safety should be considered firstRICHARD L.
The employee that helped me in the morning, Daniel, he was very helpful and super nice! Unfortunately, the employee that "helped" me when returning the truck, Tom, barely looked up from the computer he was sitting at as well as being short with me about walking the truck with me. I have always walked the truck with the U-Haul employee (I've been renting from U-Haul for 20 years) I drop my rental off to but not this time. It was a million degrees out & I had already been moving in that all day. I did not wait around for Tom to go out and walk the truck with me. Daniel and Dawn will be the ONLY reason I come back to this location. I thank you two for your GREAT customer service!!KRYSTAL K.
No problems with drop off. Check in went faster than expected.Philip C.
Le client n'a pas laissé de commentaire.PEYTON D.
Have the truck reserved available, have keys in the lock box.Rose C.
Absolutely awful wait times at this location. I waited 30 minutes at least to pick up a truck I reserved online. I have had only bad experiences at this location. It seemingly takes 20-30 minutes for any person that comes in. Why Uhaul? It seems so disorganized but I don't blame the employees. They are overworked and understaffed. Uhaul's executives need to hire more staff for this location. I will never go back to this location.BRYAN D.
Have more people in the front desk helping customers only one person was knowledgeable of the systems when I was there and it was a line of 5 people waiting, it took me an hour to be doneALEXANDER M.
Personnel was absolutely fantastic. Will be using this location again.Daniel A.
plrnty of haul on the property...easy to rent and returnJOHN B.
Daniel was AMAZING! BEST customer service I had in a long timeCIARA B.
Wrong car dolly at first, but correct one found. Computer system seemed hard to work with and process was slow.Clarence K.
Gentleman (sorry I didn't get his name) who took care of our return was very professional and courteous. Return was very quick and went smoothly.MICHAEL W.
Dawn is always the greatest and goes above and beyond to make your experience at her shop top quality.MICHAEL B. | Premières impressions
Le client n'a pas laissé de commentaire.sandra c. | Expérience générale
Le client n'a pas laissé de commentaire.Mathieu M. | Expérience générale
Le client n'a pas laissé de commentaire.Tyrone T. | Expérience générale
Le client n'a pas laissé de commentaire.Tatiana W. | Expérience générale
I was in and out. The staff there was amazing!ANNA C. | Expérience générale
Le client n'a pas laissé de commentaire.JODY C. | Expérience générale
Keep up the good workDeborah S. | Online Move In
Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.DOLORES H. | Expérience générale
Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was 50 $more. I took it. The fella that helped me was very knowledgeable and saved the dayFrances S. | Premières impressions
Great costumer service at its best!larry f. | Premières impressions
Le client n'a pas laissé de commentaire.Kevin G. | Online Move In
I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!Tyrone T. | Premières impressions
Staff in the office was amazing, went out of their way to be helpful even at the close of day.Tamra D. | Expérience générale
They stayed late to make sure we had access.Tamra D. | Premières impressions
Le client n'a pas laissé de commentaire.Belinda W. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD B. | Premières impressions
Le client n'a pas laissé de commentaire.John M. | Premières impressions
Le client n'a pas laissé de commentaire.James C. | Premières impressions
The staff was friendly and helpful.Ashley r. | Expérience générale
Great fast service......Fabian G. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer S. | Online Move In
Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.dorothy e. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie K. | Premières impressions
Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Merci.Ali G. | Expérience générale
Keith and his staff were terrific, they were always helpful when needed. Would highly recommend themMarc S. | Expérience générale
Le client n'a pas laissé de commentaire.wanda a. | Expérience générale
Le client n'a pas laissé de commentaire.Robert E. | Online Move In
Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well doneLuis K. | Expérience générale
Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonneyvonne M. | Expérience générale
Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!James p. | Expérience générale
Keith and crew are excellentDavid H. | Premières impressions
Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distanceMarc S. | Premières impressions
Le client n'a pas laissé de commentaire.daniel P. | Expérience générale
Served our needs well!kory O. | Expérience générale
Keith Smith was very helpful. He provided great customer service and made my experience pleasant.Tatiana W. | Premières impressions
It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.Julio V. | Expérience générale
Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.Paulette R. | Expérience générale
Vagrants were wandering around inside storage facilityGary H. | Expérience générale
at this location the staff went beyond and aboveMarilyn l. | Expérience générale
Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!Julio V. | Premières impressions
Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.Paulette R. | Premières impressions
The owner is awesome at this location.Jonathan C. | Expérience générale
Great job! Excellent staff, thank you so much!Sean R. | Expérience générale
The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.Albert C. | Expérience générale
You should have units to rent by week. Some times in life. We only need a short amount of time.Laurie G. | Expérience générale
I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.marian t. | Premières impressions
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