Customer Reviews for U-Haul Moving & Storage at 19th & Bell

4097 évaluations

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The customer service was pretty bad. Both of the people working the front had attitudes and the one that helped me did not really talk or ask me if I wanted to add another driver or other things to transaction. Then when I went to go return the truck, the person saw me and he walked away and went into the back. Luckily I was able to do the drop off myself. Worst location I've been to. I will go to a further location just to avoid this one. This is the second time I've been here in 6 months and the service was bad both times

Gabriela M. 
Évaluation :
2

People who helped me were very grumpy when I picked up the trailer. Also when I returned the trailer the person disconnected the trailer and just pushed it back letting hit other trailers and did not care what it hit.i will go to another location next time.

BENJAMIN M. 
Évaluation :
3

Need more employees to help with checking customers in/out, one person seemed to be doing all the work including hooking up trailers. Line was always 4 deep.

Gary I. 
Évaluation :
5

Rien

MICHAEL C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LEROY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
3

We were forced to take a trailer for 2 day even when we stated it be only for 1 day or less. We used the trailer for 5,5 hours including driving time. The UHaul rep she dressed unprofessional and could find the wire for the lights while 2 other employees were just looking at her. Bad express at this location .

PEDRO E. 
Évaluation :
5

Thanks to the lady work there at 19th ave bell Rd

HARLEY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JODY C.  |  Expérience générale 
Évaluation :
5

Keith and morning staff was very kind patient with me. There was a line of people when this location opened but everyone was helped QUICKLY! I had trouble with my self check in but Keith was able to get me in a truck very quickly. I will surely use this location and recommend to others. Thank you Keith and morning staff!

Lauren B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Amber M. 
Évaluation :
5

Keep up the good work

Deborah S.  |  Online Move In 
Évaluation :
5

Best management staff and team of any uhaul location I've rented from. I'm a mover for an agent of North American Van lines. Which is owned by sirva, I rent approximately 50 to a 100 uhaul a year through out the country.. This by far is the best location, and best management.

michael A. 
Évaluation :
5

Keith was GREAT... accessible and accommodating. My hitch parts did not arrive on time, and he patiently answered all of my calls/concerns. He proactively scheduled a work-around when he was shorter staffed once my hitch did arrive, and made sure the trailer/I were truly prepared for our trip across the country (well aired/good tires and insurance). There were a couple of others at this store running around and making sure all customers were taken care of as well. You are appreciated!

JANET G. 
Évaluation :
5

not a thing

ROGER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYMONPETER N. 
Évaluation :
5

All staff were very helpful. Keith was on top of everything. A female (sorry I can't remember her name but can see her face) was very helpful as well. I appreciated all the smooth service. Thanks to all at 19th Ave. & Bell Rd UHaul!!

FAITH P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN K. 
Évaluation :
3

We waited too long While the employees worked on an internal issue. All they needed to do is say hi and we'll be with soon. Nope! Go to 67th.

Patrick O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
4

N/a

Robert H. 
Évaluation :
5

All good

DEIDRA S. 
Évaluation :
5

super friendly staff: Dawn and Nick ! Great service and equipment. Thanks for the help!

GERALD B. 
Évaluation :
5

Donna and the other guy (i didn't catch his name...big guy) were professional, knowledgeable and quick with the process. I just rented a car dolly but had allot of fun with the process and your staff. Y'all did good and I'd definitely recommend and use you guys next time.

Joseph H. 
Évaluation :
5

Personnel amical.

SUPREETHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thania C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell M. 
Évaluation :
5

Excellent service à la clientèle. Dawn and Daniel were great.

ALEJANDRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pradeep R. 
Évaluation :
2

Not very friendly or efficient staff. I waited for 10 minutes before the one clerk there acknowledged me as he was on the phone. There were also 4 other customers waiting behind me that looked just as annoyed. Wish I had those ten minutes of my day back. Same again when I returned the truck.

Robert L. 
Évaluation :
3

THE TRAILER WAS SO OLD,PLESE CALL ME(623)521-6870RICK

Rick C. 
Évaluation :
5

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina H. 
Évaluation :
4

Moved slowly but they were busy so understandable

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA N. 
Évaluation :
3

Initially upon arrival. It was hard to find anyone in the store to speak with. However once I did he was very pleasant.

Deidra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
4

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was 50 $more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances S.  |  Premières impressions 
Évaluation :
5

Great costumer service at its best!

larry f.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia N. 
Évaluation :
5

Nothing needed to improve. Both dudes that helped me were fantastic. Please give them a raise or at least let them know that they're both amazing. I forgot their names. I'm sorry. Thank you though!

Jennifer R. 
Évaluation :
5

Dawn and her team were great and provided excellent service but I could tell they are understaffed.

Kathy O. 
Évaluation :
5

Keith is a great guy & had me laughing! This is really the only Uhaul location we use for 2 reasons. 1) We live close by, 2) the employees in this store are always awesome & the equipment is well cared for! I used a different location once & it was awful. So please keep the employees at the 19th Ave & Bell Rd location happy! They deserve to be recognized!

Aaron C. 
Évaluation :
5

I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!

Tyrone T.  |  Premières impressions 
Évaluation :
5

Redirecting calls meant for the local office to the q-800 o # sucks. I tried several times over 24hr period only to get put on hold for an extended time. Je

benson M. 
Évaluation :
5

Take the dolly and blankets off the truck. We rented the truck and they took up tie down space we needed...I felt they were a useless "up sale" trick...pissed me off. Your staff was awesome..10+

RONALD W. 
Évaluation :
5

I enjoy the employees there they are very efficient at what they do

Jeffrey E. 
Évaluation :
4

Since we are already in the system, and no other customers were there, checking shouldn't take ten minutes.

Robert C. 
Évaluation :
5

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon G. 
Évaluation :
4

They needed a bit more help when I was there, but the staff was friendly

BETH H. 
Évaluation :
5

Fast, courteous, and professional service. Trailer delivered and preformed as expected.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ali P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
5

The Staff was very helpful and professional and courteous

Charles C. 
Évaluation :
4

Check In took longer than I had planned and I was on a time limit

dennis G. 
Évaluation :
5

The staff at this location are quite friendly and do not push "sales" that are not requested. This location has been my go-to location for self-storage and truck rentals... Merci.

DOLORES H. 
Évaluation :
4

It was inconvenient for me to not be able to pay for the truck rental via credit card. I was not in Phoenix and had no intention of coming to Phoenix just to present a piece of plastic to have my movers then be able to rent the truck. I had to cover his charges by money transfer. Not very convenient.

PATRICIA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MELANIE S. 
Évaluation :
5

They stayed late to make sure we had access.

Tamra D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack F. 
Évaluation :
1

I was charge 153 $on my card and I try to explain it to the two people that was working there but all they kept saying that it shows 78 $taken out on their end. I am just so confuse because they had good customer service but I think they made a mistake and charge me twice hopefully they didn't steal the money but I don't know I just had a bad experience because I got charged 153 $.Can someone please help and look into it

MYRON B. 
Évaluation :
4

Keith was very accommodating and got me a great rate for the equipment. The staff in the yard were very helpful and got me on the road quickly.

Chad S. 
Évaluation :
5

I do not have any suggestions for improvement because everything went smoothly.

DIANE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CALVIN C. 
Évaluation :
5

Everything was great!

KINA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Belinda W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Fermin F. 
Évaluation :
5

Keith went nice n beyond

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Made the truck rental experience very easy.

Taylor M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

I spent 30 minutes checking the truck in and I'm being charged for being late . So no I will not recommend you company to anyone else. I was charged over 50 dollars for this .and not happy 6232332534 Johnny Reese

JOHNNY R. 
Évaluation :
5

Top notch service! Keith and his team were very professional! I'll be back!

Gilbert C. 
Évaluation :
5

Very helpful

Donna S. 
Évaluation :
1

I scheduled this Uhaul and storage and had movers set up through Uhaul and the process was horrible. After telling the rep that assisted me that I was moving a two bedroom apartment she still reserved a unit that was to small. They attempt to find storage at another location but the price was double!!!! I was only in town for the weekend to move and had to locate another storage within the 2 hour time allotted for the movers who were packing up my furniture. This was unorganized and frustrating and ended up costing me more money!

KELA J. 
Évaluation :
4

Quicker checkout for those who make reservations

Thomas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Branden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ernest R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jeremy E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick W. 
Évaluation :
5

Customer service is excellent

Louise G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM B. 
Évaluation :
1

I would never use this service again I think their website needs to be worked on I had to wait 3 hours in the parking lot to get my truck checked out because their website wasn't working customer service ladies couldn't help me and then when I returned the truck I had to go through the same process so to get the truck and return the truck it took a total of 6 hours I like customer service now they said they would file a complaint I heard nothing from them about the complaint I was billed for the whole bill I had to receive no discounts this place has the worst customer service I have ever dealt with in my life

Keith H. 
Évaluation :
5

Nickolas is very helpful

Debbie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cristal P. 
Évaluation :
5

Staff are amazing, very courteous. It was a fast in and out and on the road. Very happy.

ALBERT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S. 
Évaluation :
5

Time management

Samuel A. 
Évaluation :
5

Great overall experience

JEFFERY B. 
Évaluation :
5

No issues

Sriram M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmella S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD B.  |  Premières impressions 
Évaluation :
5

Eliminate smoke smell.

Bibek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leonard J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

david C. 
Évaluation :
5

Nothing. Great customer service. Very helpful and friendly

Charli P. 
Évaluation :
5

No specific recommendations. Dawn Real was professional, prompt, and cordial and most proficient.

JERRY W. 
Évaluation :
5

Have more employees like Dawn

Derek M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James C.  |  Premières impressions 
Évaluation :
5

The staff was friendly and helpful.

Ashley r.  |  Expérience générale 
Évaluation :
5

Great fast service......

Fabian G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S.  |  Online Move In 
Évaluation :
5

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

dorothy e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie k.  |  Premières impressions 
Évaluation :
5

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Merci.

Ali G.  |  Expérience générale 
Évaluation :
5

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Marc S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wanda a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert E.  |  Online Move In 
Évaluation :
5

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Luis K.  |  Expérience générale 
Évaluation :
5

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

yvonne M.  |  Expérience générale 
Évaluation :
5

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

James p.  |  Expérience générale 
Évaluation :
5

Keith and crew are excellent

David H.  |  Premières impressions 
Évaluation :
5

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Marc S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel P.  |  Expérience générale 
Évaluation :
5

Served our needs well!

kory O.  |  Expérience générale 
Évaluation :
5

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana W.  |  Premières impressions 
Évaluation :
5

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Julio V.  |  Expérience générale 
Évaluation :
5

Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.

Paulette R.  |  Expérience générale 
Évaluation :
2

Vagrants were wandering around inside storage facility

Gary H.  |  Expérience générale 
Évaluation :
4

at this location the staff went beyond and above

Marilyn l.  |  Expérience générale 
Évaluation :
5

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Julio V.  |  Premières impressions 
Évaluation :
5

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.

Paulette R.  |  Premières impressions 
Évaluation :
5

The owner is awesome at this location.

Jonathan C.  |  Expérience générale 
Évaluation :
5

Great job! Excellent staff, thank you so much!

Sean R.  |  Expérience générale 
Évaluation :
4

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Albert C.  |  Expérience générale 
Évaluation :
4

You should have units to rent by week. Some times in life. We only need a short amount of time.

Laurie G.  |  Expérience générale 
Évaluation :
1

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.

marian t.  |  Premières impressions 
Évaluation :
4

Great customer service from everyone.

lee f.  |  Expérience générale 
Évaluation :
5

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

Manny A.  |  Expérience générale 
Évaluation :
5

The young fellow who waited on me was excellent.

lee f.  |  Premières impressions 
Évaluation :
5

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Thomas B.  |  Expérience générale 
Évaluation :
5

Everyone was courteous and helpful during the whole transaction .

Leonard C.  |  Expérience générale 
Évaluation :
5

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

jeff j.  |  Expérience générale 
Évaluation :
5

Keith is very patient. Thank you for that.

Carolyn M.  |  Premières impressions 
Évaluation :
4

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

elyse s.  |  Expérience générale 
Évaluation :
5

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

russell k.  |  Expérience générale 
Évaluation :
5

Great facility!!!

Steven M.  |  Expérience générale 
Évaluation :
5

The staff and facility were superior in every aspect. They have my highest recommendation.

Solange S.  |  Expérience générale 
Évaluation :
5

Out a Low price. Its a some expensive a price rent.

Gabriel V.  |  Expérience générale 
Évaluation :
5

Keith was extremely nice and Angela was an amazing help.

Loren D.  |  Premières impressions 
Évaluation :
4

Nine

joel n.  |  Expérience générale 
Évaluation :
5

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Manuel A.  |  Expérience générale 
Évaluation :
2

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Hunter B.  |  Expérience générale 
Évaluation :
5

A really good costumer service!

Angelaica M.  |  Expérience générale 
Évaluation :
5

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

WALID Q.  |  Expérience générale 
Évaluation :
1

Very unprofessional, the manager costed me a loss of 550 $for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

anthony g.  |  Expérience générale 
Évaluation :
5

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Jeannie V.  |  Expérience générale 
Évaluation :
4

unable to open final invoice sent

Donald D.  |  Expérience générale 
Évaluation :
4

No comment.

Renee R.  |  Expérience générale 
Évaluation :
3

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

Deborah d.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

JUDY M.  |  Expérience générale 
Non reviews have been submitted for this location.

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