Customer Reviews for U-Haul Moving & Storage at 84th Ave

2 132 évaluations

13554 84th Ave   Surrey, BC V3W7P9
(W Of King George Hwy)

(604) 591-2313

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(604) 591-2313

13554 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Rubina C  |  Expérience générale 
Évaluation :
5

No light in the actual compartment otherwise very nice and CLEAN !!!

Harry G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

randy g  |  Online Move In 
Évaluation :
5

Great and professional company, easy to deal with & knowledgeable staff. I've rented their storage units and U-box/long distance moving services over the years and all I can say is thank you so much for been there when I need it the most. I highly recommend their services

Hector R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald R  |  Online Move In 
Évaluation :
5

The 2 reps there were very helpful. I did everything online and I ended up going to the wrong unit at first so as I went to clarify at the front desk, they were very helpful directing me to the correct unit. Also there was a friendly fellow named Dave who showed me how to operate the doors and showed me to my unit. Merci.

Shireen N  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT K  |  Expérience générale 
Évaluation :
5

Amazing service, you give someone peace of mind. Keep on the excellent service

Elijah V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliphas S  |  Premières impressions 
Évaluation :
5

The people at U-Haul there were super helpful. I had reserved the room for a week as well as truck truck. You know is where it is but it turns out after all that I was having a friend move stuff and I trying to do this for a little while bailiff throwing stuff away with the process of trying to sit through that, but everything you guys are great. Yeah you're super super accommodating and I would definitely recommend you guys.

Brandon C  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim T  |  Online Move In 
Évaluation :
3

First of all there was no light in the locker room and no lock and we have to walk back and forth few times to the service desk. The online instructions are not clear and some what confusing.

SANTOSH P  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hind R  |  Expérience générale 
Évaluation :
5

Convenient location and services!

Jason M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacquie T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARCHER C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nithish K  |  Premières impressions 
Évaluation :
5

He has great staffs ( minions) too. A few months ago his staff helped meto change a small trailer tire. Those are Pita Thank god it was fixed.

WILLIAM C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAUL C  |  Expérience générale 
Évaluation :
3

my things were destroyed by rats

Aleksandra G  |  Expérience générale 
Évaluation :
2

My personal information with crossed with other customers . I started receiving emails for other storage users. I called and this was corrected. After that I received posted mail to my home address for another customer. I then came in and cancelled my unit.

michelle h  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen T  |  Expérience générale 
Évaluation :
5

Kulwinder was exceptionally kind and clear. We were able to get moved in efficiently and everything was in perfect order. Merci encore.

Christina W  |  Premières impressions 
Évaluation :
1

- booked over the phone, the rep booked truck and storage for October 30 instead of September 30 as instructed - couldn't even get the first month free promotion because the original booking was a mistake, and there were no uhaul trucks available in the entire Metro Vancouver area for our moving day so had to pay for both storage and more expensive truck - the storage I booked myself online was not available on site because there was a lock on it and the staff didn't even know who it belongs to - staff asked me to check the storage myself, after the long walk there and back I told them it's locked and they wanted me to walk all the way to show them in person again - after speaking to management, staff gave me a key to the lock, and after driving the truck to the storage, realized the key doesn't even fit in there, and had to get a different and smaller storage - wasted over an hour on moving day to be able to access the online reserved and checked in self-storage - no idea why this isn't a fully automated system with a smart combination lock that automatically changes between clients to ensure more security, and have the one remote staff controlling it all online to avoid all these issues

NAVID Z  |  Online Move In 
Évaluation :
5

Very professional and helpful staff !!!

Anastasio P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernard D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brertt r  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bryan L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priya R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUPINDER B  |  Expérience générale 
Évaluation :
3

Did like not getting a refund, when I left 3 weeks early.

DAVID S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie V  |  Expérience générale 
Évaluation :
5

😊😁🤝

Jagjiwan D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eva T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DARREN R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harsh D  |  Expérience générale 
Évaluation :
5

Kulwinder and his team are remarkable, friendly, helpful, knowledgeable, understanding and compassionate. Kulwinder, truly is a set back in time when customer service, pride, common sense and the personal touch meant something. So rare these days! So rare. 殺

Michael S  |  Expérience générale 
Évaluation :
2

Please work on lighting each unit

Roopanjan S  |  Expérience générale 
Évaluation :
5

Professional, competent, friendly. An excellent experience

Margot B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laural M  |  Expérience générale 
Évaluation :
5

I often use any U-Haul near me whenever I move or need storage space. The U-Haul at 84th Ave in Surrey has been a very positive experience. The staff is always helpful and kind. The storage facilities are clean and safe and the costs are reasonable. I will definitely use this location again if I return to the area. Regards, Susan

Susan D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna m  |  Expérience générale 
Évaluation :
5

You were a wonderful company to do business with. Having attending college and commuting, you made my life alot easier. Thank you for the great customer service. I cannot thank you enough for my storage. Shelley L Lahti, CPA, CGA Cell (780) 920-7663

shelley l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bonaventure s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yuri s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda H  |  Expérience générale 
Évaluation :
3

Overall, a good experience - but communication with the office is near impossible Was looking to find out move out regulations / requirements Phoned 12 times over a 3 day period - was always automatically forwarded to the call centre in AZ Emailed 5 times over 1 week - never received any response

Michael W  |  Expérience générale 
Évaluation :
5

Only the rate was too high staff was very friendly. I'll come back in future.

Sashi J  |  Expérience générale 
Évaluation :
5

Satisfied

Elizabeth B  |  Premières impressions 
Évaluation :
4

No light

HEADSUP C  |  Expérience générale 
Évaluation :
4

As per question 1. The security was great. The lighting was terrible.

Cameron W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul H  |  Premières impressions 
Évaluation :
1

What is the purpose of taking reservation if you don't keep the reservation? I booked my 10x10 units two weeks ago, only to find out upon arrival with the truck to be unloaded, that Uhaul office didn't have 10x10 units available. One day before the check-in date, I received a message, which asked me to check-in online and get a free lock for my unit, but when I clicked on that link (same day it was received), I was prompted to complete my check-on process in person. My company has a long history of working with Uhaul mainly on truck rental side, so I was to hear from the Uhaul employee that storage reservation, actually doesn't reserve the unit. Then why do you have the reservation process at all?!!

Pavel S  |  Premières impressions 
Évaluation :
5

Store manager and the front desk staff (Lakshe... if I don't mispell) are amazingly helpful.

Tony T  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RUSSELL W  |  Expérience générale 
Évaluation :
4

a couple boxes had some bugs.

isabel z  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet L  |  Expérience générale 
Évaluation :
5

Very good

Pawandeep K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

INDERPAL K  |  Expérience générale 
Évaluation :
5

Thank you you all were great

Kevin O  |  Expérience générale 
Évaluation :
4

Other than not having the size and location of the unit, I thought I had reserved over the phone the overall service was excellent.

Pat W  |  Expérience générale 
Évaluation :
3

My storage experience was good BUT getting the storage was a big mess up and I will not use your services again for moving or storage.

Michelle D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jacqueline m  |  Expérience générale 
Évaluation :
5

5 years and no mouse or any damage to sensitive things like books, safe secure, well maintained and mouse insects free facility, i locked it and picked items after 5 years, only thing to clean was a newly made spider net - thanks for keeping it nice and clean - people stuff matters and no body can do better than U-Haul.

Sudhir T  |  Expérience générale 
Évaluation :
5

Excellent customer support and very helpful service. Merci!

Jun C  |  Expérience générale 
Évaluation :
4

Low lighting at night but overall great experience

Aaron M  |  Expérience générale 
Évaluation :
3

All good

Philip O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramanpreet S  |  Expérience générale 
Évaluation :
5

I wasn't too sure what we would need and we ended moving to a larger unit. Everything went very smoothly. Everyone has been very patient, professional, and knowledgeable. This really made things a pleasure. I'd certainly recommend this location for anyone needing a storage unit and anything else to help with the move! Thank you for making things so pleasant.

Margot B  |  Online Move In 
Évaluation :
5

Office staff were very helpful.

isaac s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie P  |  Expérience générale 
Évaluation :
5

I LOVE THE SMELL OF YOUR COMPANY 😎😍😍😍😍😍

Karmajit k  |  Expérience générale 
Évaluation :
5

The staff are the best. All and all, very well maintained and managed.

Tsz H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fai L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parminder S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KYI D  |  Expérience générale 
Évaluation :
5

I love the customer service and the help I've got while renting the unit! The only reason why I stop renting was because I didn't need to rent it any more! But I loved the experience and the customer service was great!

Nelly S  |  Expérience générale 
Évaluation :
4

Check in queue at last visit on 24/09/2022 evening at the gate in saw unnecessarily wait time.

harvinder s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnu B  |  Premières impressions 
Évaluation :
2

Staff were alright when I needed to figure things out. However, the units are not clean. Some weather stripping would go a long way considering the units are outdoors. Any wind blows dirt and cotton into the units. I was greatly disappointed in the shape my possessions came out of the locker in. Everything was absolutely filthy.

Kacey B  |  Expérience générale 
Évaluation :
3

Was called 3 years ago informing me incorrectly that my locker contents had been broken into and my belongings gone. It turned out it was another locker. Perhaps some attention to detail before notifying someone 6 000 kilometers away incorrectly and causing great stress. Never an apology from UHaul.

Reid T  |  Expérience générale 
Évaluation :
5

Todo bien muchas gracias bendiciones

rosa j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darshan d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN G  |  Expérience générale 
Évaluation :
5

Professional, friendly and supportive

Issam K  |  Premières impressions 
Évaluation :
5

Kulwinder was kind, helpful and accommodating.

Eva T  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jacqueline m  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pam r  |  Expérience générale 
Évaluation :
1

I NEVER stepped foot onto the property. I cancelled my booking before I even had a chance to use it. I was getting collection notices saying they were going to charge me and charge a late fee!! I find it appauling that A) I could not get through to anyone to advise them for weeks!!! B) that the staff is that out of touch and C) that customer service said I had to be the one to contact the surrey location when all the calls were getting redirected from calling the surrey location's number to customer service!! BRUTAL organization and will not rent from Uhaul again due to this poor service!

Angie P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roopanjan S  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard B  |  Premières impressions 
Évaluation :
5

They do what they say they do. Isn't this what we all want from a service provider? ✌☀️  Murray 

murray d  |  Premières impressions 
Évaluation :
5

Every staff member that I dealt with at the storage facility was courteous, helpful and efficient.

James B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H  |  Expérience générale 
Évaluation :
5

The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.

Myung C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detelina J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M  |  Expérience générale 
Évaluation :
5

Our storage wasn't available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.

Andrea H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haben K  |  Expérience générale 
Évaluation :
5

Kulwinder was very helpful. He went above and beyond.

Barinder K  |  Expérience générale 
Évaluation :
4

The facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.

Michal P  |  Expérience générale 
Évaluation :
4

My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.

Sabeeqa L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mandeep G  |  Expérience générale 
Évaluation :
4

All good

Katherine L  |  Premières impressions 
Évaluation :
1

Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don't seem to want to do anything about it.

daniel e  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O  |  Expérience générale 
Évaluation :
2

Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn't believe what I was seeing! Now I am worried I won't be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don't hv a truck not helpers :) :). Please :) Thank you!

Katherine L  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian N  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajvir R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manpreet W  |  Expérience générale 
Évaluation :
5

I would definitely use them again and I would recommend they to others. Great service.

Dave H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jody s  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael k  |  Premières impressions 
Évaluation :
3

Definitely served its purpose. I only had two visits; move-on and move-out.

Vivian d  |  Expérience générale 
Évaluation :
4

No light was available in my unit

DMITRIY M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa d  |  Expérience générale 
Évaluation :
4

Friendly and helpful service, made my move in easy! Merci.

April A  |  Online Move In 
Évaluation :
3

I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access please

Nicole R  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satinder N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Biljana C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W  |  Premières impressions 
Évaluation :
5

After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionne

roger d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twila M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M  |  Premières impressions 
Évaluation :
4

Unit had no lighting(very minimal). Very dark inside.

Matthew S  |  Expérience générale 
Évaluation :
5

5 star start to finish highly recommended will use again if required

john v  |  Expérience générale 
Évaluation :
4

The units are secure, but sadly they do not provide lighting in them.

Shannon W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurpreet k  |  Expérience générale 
Évaluation :
1

Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!

Gail H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Copper M  |  Premières impressions 
Évaluation :
2

I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever

Manvir C  |  Online Move In 
Évaluation :
5

Helpful staff

John A  |  Premières impressions 
Évaluation :
5

Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.

Antonio F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVEK T  |  Premières impressions 
Évaluation :
1

I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.

Harpreet J  |  Expérience générale 
Évaluation :
1

First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.

Alicia d  |  Premières impressions 
Évaluation :
4

Thank you kindly

AUGUSTO R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas C  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luc O  |  Expérience générale 
Évaluation :
5

The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Merci.

Robert T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azeem A  |  Online Move In 
Évaluation :
4

Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved

Bruce M  |  Premières impressions 
Évaluation :
3

The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!

Joseph F  |  Expérience générale 
Évaluation :
5

Friendly and helpful service.

JENNIFER R  |  Premières impressions 
Évaluation :
4

Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectations

Jordan P  |  Expérience générale 
Évaluation :
5

An excellent place to store belongings. Safe and clean and secure.

Karen G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james w  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew m  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN/SUSAN E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron R  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gareth C  |  Expérience générale 
Évaluation :
5

CUSTOMER SERVICES WAS GOOD

Espoir N  |  Expérience générale 
Évaluation :
3

They never left me my free lock so I was not able to lock my stuff up.

Timothy S  |  Online Move In 
Évaluation :
5

Very clean facility & excellent service.

JAMES D  |  Expérience générale 
Évaluation :
4

Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anything

Kendra P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt K  |  Premières impressions 
Évaluation :
4

Bien

Ronald L  |  Expérience générale 
Évaluation :
3

I got a free lock but there is no lock inside

Mark B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert G  |  Expérience générale 
Évaluation :
3

Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.

Sylvia A  |  Expérience générale 
Évaluation :
4

Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.

Mary L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O  |  Premières impressions 
Évaluation :
5

All the staff are nice 👍👍👍

MariaLiza M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pam r  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jackie w  |  Premières impressions 
Évaluation :
3

Told the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someone

Kim C  |  Expérience générale 
Évaluation :
2

I originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.

David S  |  Premières impressions 
Évaluation :
5

Staff are helpful and friendly especially the lead guy so awesome, thank you

Privacy R  |  Premières impressions 
Évaluation :
4

There was mouse droppings on the top of the fining room cabinets

Manoj M  |  Expérience générale 
Évaluation :
5

Thanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.

Joselito M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gordon N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jaspal m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irene c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHID K  |  Expérience générale 
Évaluation :
3

For most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.

Randi l  |  Expérience générale 
Évaluation :
2

Awful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client's things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don't go to this location

Stay O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUISE R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rabia g  |  Expérience générale 
Évaluation :
4

This is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn't like (and this a Uhaul in general, not this particular location) is the way that they bill. It's so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.

Cyndi B  |  Expérience générale 
Évaluation :
5

Very reasonable prices and friendly staffs, helpful, considerately and caring.

Bo W  |  Premières impressions 
Évaluation :
5

Easy to work with them

Mandeep G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross H  |  Expérience générale 
Évaluation :
5

Very happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.

Steve M  |  Expérience générale 
Évaluation :
5

The only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer service

Liza R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIA L  |  Expérience générale 
Évaluation :
4

Light in the storage unit would have been helpful. We moved in the evening so no it was dark. However everything else was perfect.

Niharika S  |  Online Move In 
Évaluation :
1

I took photos of numerous safety violations inside and outside the building. Pipe piles and sheet steel roofs laying by entrance doors to my building not marked and I know I brushed the pile of steel corrugated roofing laying on the ground and was injured on my leg is a result. The day I was set to move out of my locker the lights surrounding my locker would not work so I couldn't remove my items. Maintenance Man was rude to me when I talked to him in passing. He was mad because I didn't know I need one of U-Haul locks on my locker. Next time I came to place items in my locker there was a second lock on my locker door saying if you want to access your locker you must come to the office and pay $25 for the added lock or access won't be granted (I have a pic of the note he left). When I when't to pay for the new lock I had to wait 45 mins for the office staff to track down where the key was because nobody knew where it was.. The rows of roadway Inside the lot that surrounds the building were plugged up with u haul trucks, vans and trailers making it hard to get to your building because other renters had their cars parked blocking the road off entirely making you drive around looking for a way to exit . I've rented from other storage facilities and have never had any problems before. Wouldn't rent from that location again ever I'm not a hard person to please and not a grumpy person I'm 63 years old and am easy going but this place did make me a happy camper at all. If you'd like to see the photos of these dangerous safety violations please contact me with a email address and I'll send them to you. Dannykowalski@gmail.com I only stayed two months in this locker then left the Facility . Upon removal of my items some items were wet and pools of water on my items because I'm guessing the roof was leaking Above my locker boxes of Xmas decorations and Xmas tree was wet And other items as well.

danny k  |  Expérience générale 
Évaluation :
5

This was a very clean and well-maintained storage, and the staff was friendly and helpful. I will be using this facility again, should I need storage.

Jennifer C  |  Expérience générale 
Évaluation :
2

When I rented the unit I told him that it would be for a month only.I picked up the stuff a day early.I told the lady in the office I was picking up my stuff and asked her if I needed to check out.She said no just go ahead.Four days after I picked up my stuff I got emailed a late notice so I had to make a special trip to go tell the guy that I picked up my stuff four days earlier.I probably need to use a storage unit in December and I am having second thoughts about using yours again.

Dennis P  |  Expérience générale 
Évaluation :
5

NEED TO INCREASE STAFF, OTHERWISE GOOD.

Mohammad m  |  Premières impressions 
Évaluation :
5

Staff was ALWAYS glad to see me, and was very polite.

STEVEN C  |  Expérience générale 
Évaluation :
5

A light would have been convenient inside the storage unit. The whole place is always kept super clean.

jean j  |  Expérience générale 
Évaluation :
3

I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.

Kim W  |  Premières impressions 
Évaluation :
3

Everything was perfect but one time i got only a few days late for the monthly payment due to Corona virus because I was stuck in India at that time. Although I send the e mail regarding that still you charged 70 dollars extra. Highly disappointed

SATINDERPAL D  |  Expérience générale 
Évaluation :
3

The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.

Sonia H  |  Premières impressions 
Évaluation :
1

Poor customer service.

TERESA C  |  Expérience générale 
Évaluation :
1

All the stuff inside was covered in drywall from the ceiling. Also small black remnants that look like mouse dropping on all my stuff. The top of the door frame is missing and when I told the staff about it, it never got repaired. There's no lights in the unit as well. The concrete walls weren't very clean and light was visible from the outside through the cracks on the wall. I would not go here again.

joel d  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERI A  |  Expérience générale 
Évaluation :
5

Fantastic service. Staff were extremely nice friendly and very attentive. First class services!

Michael F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davinder a  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanyang S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty A  |  Expérience générale 
Évaluation :
5

Everything was clean and organized. The washroom was spotless as well.

Richard S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaskarn S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle F  |  Online Move In 
Évaluation :
1

I'm not happy with this U-Haul or any U-Haul for that matter and I will not be recommending it to a friend I had the worst experience between my reservations not being met let alone my needs so no

colleen l  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de