Évaluations des clients U-Haul Moving & Storage at 84th Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at 84th Ave

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Monnamogolo N. le

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The 2 representatives were excellent and very professional. I can’t ask for any improvement. They listen, record correct info and offered extra help if I needed it.

Gurpreet G. le

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Le client n'a pas laissé de commentaire.

Gurmail D. le

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I purchased a storage unit. The unit was left locked with Uhauls lock so I had no access. I had to drive away with my belongings and off load elsewhere which was a huge hassle. That required me to use the truck more then required. I haven’t had anyone follow up even though I put in my concern hours ago. Wasn’t able to check the vehicle back in online because it didn’t show up under my information. I believe the long weekend holiday caused staff to forget a few things. I would require management to reach out as my concerns have not been addressed. Thank you.

Devin R. le

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The online pickup/dropoff process is a joke. Website not working, error messages, "please try again later." Thankfully I was there during business hours and the staff was able to check me in and out quickly.

Jorden B. le

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Le client n'a pas laissé de commentaire.

Pargat S. le

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Le client n'a pas laissé de commentaire.

Gurbeer K. le

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Le client n'a pas laissé de commentaire.

Graydon M. le

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Owner/Manager was very friendly and helpful. I really liked using the online app for self serve vehicle pickup and return.

Kevin B. le

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The staff I dealt with today (4 total) from 8 am until closing at 7 pm are the most professional workers I have dealt with in all the years I have rented vehicles. I’ll stick with this location from now on ??

Harjit Singh S. le

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Hey the staff here is exceptionally customer service oriented. I did my pre check-in before arrival and the whole process was just smooth, I will only use this location next time when needed.

Loyson F. le

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Le client n'a pas laissé de commentaire.

lusine b. le

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Good and professional service

JACKIE W. le

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We were called the night before and told we couldn't pick up our truck until noon. When. We had booked for 9 am. I had movers I was paying hourly. The meat store where I was picking up my truck from finally agreed to come in for 10 am for me to pick up. I had to pay my movers for the extra hour though! I ordered moving blankets when I ordered my truck...didn't get any, but was charged $1.00 for one moving blanket???? Guy at pick up had no idea why, and didn't give me any instructions about my reciept/contract and that it would disappear after 30 mins. When I dropped my truck off later that same day 15 hours early there was no one at the drop off location. So parked and left it. The next day I was charged a 20.00 after hours drop off fee, which I emailed about and did get a refund, and was told I should have taken photos of the odometer etc when. I dropped off the truck and emailed them in. It would have been Really helpful to have the guy explain these things to me when I picked the truck up. Disappointing.

Sayem C. le

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Excellent customer service, Ty

Jaehong W. le

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Le client n'a pas laissé de commentaire.

Veerpal K. le

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Le client n'a pas laissé de commentaire.

Mauricea P. le

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Le client n'a pas laissé de commentaire.

joe T. le

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Kulwinder was an excellent agent by taking the truck at his location without any charges. He also set us up with a 5 x 6 x 5 storage for the free 1 month rental included in the $291.13 charge.

Alvin A. le

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Great jobs boys!!! Cheers??????

Rene M. le

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Nothing to say, Just everything is great!

Arshad Q. le

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Truck was very good, well maintained and clean. Customer service was excellent.

Sherman Y. le

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truck maintained better

Bieta K. le

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Was not happy with my check in experience. Staff did not communicate to me as to why he was taking pictures of my drivers license. I thought he was saving it onto his phone. They really try to scare you into getting a collision coverage as apparently any accident whether its your fault or not, your are still liable. Even though the vehicle has provincial insurance. The check out process was easy, made the staff do a vehicle inspection with me. The rates are reasonable. Experience definitely not.

ranjeet D. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Randy H. le

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Excellent service,truck was very good

Charat S. le

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Poor customer service

Marie-Louise B. le

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Le client n'a pas laissé de commentaire.

John S. le

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Very friendly, courteous and helpful staff

michael k. le

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Would like to see lights inside storage unit itself

Percival D. le

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Thank you did a good job, keep it up man...

Abdi-Weli O. le

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Le client n'a pas laissé de commentaire.

Nitin C. le

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Le client n'a pas laissé de commentaire.

Blair H. le

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Kulwinder and Ravi were very pleasant to deal with.

Dale Wynne R. le

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My stay was short, because I noticed I did not have much to store. Thank you for your services.

Trevor M. le

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Le client n'a pas laissé de commentaire.

Taroonsingh M. le

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Le client n'a pas laissé de commentaire.

Shabniz K. le

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Le client n'a pas laissé de commentaire.

LISA A. le

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Unit Smelled bad, moldy, dirty. Water damage from pipes, & pipes took a fraction of unit. My boxes/contents have moisture. Glad to be gone. broken, restricted access during open hours. mouse traps?!

Susan S. le

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When i registered and paid for a storage unit. I asked to have a truck put aside for the day we were going to move into the storage unit. They did not reserve a truck for us and i had to go elsewhere.

Robert D. le

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Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.

donald w. le

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Great customer service.

monina quiambao o. le

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Ravi and most of the staff are helpful.. will still use this location for future needs

mary t. le

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Uhaul was very accommodating with their service in renting a storage space and a cargo van to move and store our furniture. They were polite and courteous when serving us. Would recommend to others

Shelley S. le

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My locker was robbed and I was told it wasn't and yet I got a phone call from Penticton Rcmp saying they found some of it in a stolen vehicle. Wont reimburse my part rent that was used 4 days

Janet S. le

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Waited 30 mins just to speak to someone. Then another 30 mins trying to get my already reserved storage paperwork to be completed. They are either understaffed or customer service is a low priority.

paul andrew d. le

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Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswell

eduardo z. le

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Excellent service, always ready to help and listen to any concerns.

Doreen P. le

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I hope other customers will never experience the lack of customer service I received. From the location , insurance company and call centre. Most horrible company to ever get any business from.

DANIEL Q. le

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One of your staff was rude to my wife saying I told you already, and if you want a bigger room maybe you can go somewhere else. My wife didn't know for online orders it was 1st come 1st serve too

Jane B. le

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After a rocky start (my card would not open the gate) all went well

peter r. le

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we had a problem with rodent that got to our unit We had a tent , air mattress and sleeping bag that were destroyed by ,manager said 100% all will be replaced we had insuranse.. so honest man !!

Verna K. le

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I definitely would use the facility again for storage if I needed to. Thank you so much for the friendly service I got.

chitra m. le

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I did hire a Rental truck & had my goods stored there for 1 month. I w

jennifer Lee H. le

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Excellent experience !! Very informative, highly efficient, cost effective, friendly, concise, customer needs driven... And all realms attended during an uber stressful event... Exceeded expectations!

Jugraj K. le

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Just needs lighting in the storage room but everything else is A1.

Fawzi Z. le

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Best experience with the manager. She was very helpful accommodating and very professional.

Dirk F. le

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Shen Lee was very helpful.

MANPREET P. le

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Ok

David P. le

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I am very pleased with service and helpful staff. Thank you for accommodating for my storage need.

Vicki C. le

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Worst moving and storage experience I have ever had. The only bright spot, again, we’re my Moving Helper guys. Will never recommend UHaul to anyone I know

LUCIANO P. le

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Someone entered in my storage in the weekend and stole 2 desktop computers and some documents, this due to the fact the the premises were almost unattended and the sensors in the door not active.

RODNEY H. le

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Enjoyed the service and thought staff was very helpdul.👍

JIM B. le

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good job well done

landaira Karenn h. le

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Will was very helpful. I required a unit for a short period of time, he was able to provide the right size, price and was very helpful with acquiring a lock. When my card didn't work, Will helped. tx.

Diana R. le

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When scheduling a rental van for U-Box unloading, I had been told they were open until 7, when in reality they were open until 5. This was difficult to coordinate with my friends' work hours.

Lori C T. le

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Also I was wondering if a service of keys may have been found in the truck. It was a small fob, a door key and a small mailbox key.

Jose Wallington C. le

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They need to communicate more between staff, so we as a costumer do not waste are time

Randy M. le

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wouldnt go back

Christopher G. le

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King George Location not got it together called for a truck/10x20 storage too and had a reservation to go and find that reservation canceled and no trucks available do too them getting robbed for gas.

maria o. le

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Keep up the good work🙂👍.

Gina S. le

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Person at storage unit was great, professional and respectful

Marc L. le

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We always had friendly service. Answers to all our questions and concerns. Quick service. Thanks to all

Josephine W. le

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We reserved this unit. when I called to make sure it would be ready upon arrival, I was told they do NOT reserve units. PLEASE REMOVE THIS OPTION from your services. This is unacceptable.

cam g. le

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reserved a 10x20 storage unit with credit card and got a confirmation number. On moving day I call to double check and confirm everything was OK and was told yes but only to arrive to no reserved spot

Russell Keir A. le

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Great price

TRACEY L. le

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The storage was secure and everything was safe. There was evidence of mice and spiders, which was disappointing, but I know they can't control everything. Overall, it was a pretty good experience.

JIM C. le

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This facility worked very well for what I needed. Staff were always very helpful when approached with any questions and/or concerns.

zachary l. le

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I want to drive home how great the staff is here, specifically the younger individuals I was always helped by. The service here is 1000x better than the King George Blvd. and Bolivar Cres. location.

Norman W. le

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worst experience in my life even though I paid my bill my locker was still auctioned off

CARL J. le

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My rental experience was a disaster.The manager had told me the wrong information.and did not refund and forward the remainder of my payment as she had said onto my next rental with you at the same lo

KATE D. le

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They didn’t take care of the mouse situation and it’s not fully enclosed place and it gets dirty. They didn’t notify me that they found some somewhat damaged bag and boxes. Saw a dead mouse inside.

Dingcheng C. le

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Very friendly service

DARCY J. le

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When I removed all of my belongings from storage, everything was covered in mouse urine and feces . my brand new couch was basically ruined. Also the light in my locker never worked for 2 years.

tracy e. le

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Canceling my contract was super easy and I appreciated that. The staff were friendly and good. Thank you for a good experience.

talyor r. le

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Felicia B. le

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Everything was great. The service was great. The staff were helpful and friendly. The only downside was the limit of 7pm.

Shannon B. le

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Great service, great price, clean and secure 😊

Sharen T. le

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Rats wrecked some of my belongings. There was no light that came in when I was moving my things out.