Customer Reviews for U-Haul Moving & Storage at 84th Ave

1 569 évaluations

13554 84th Ave   Surrey, BC V3W7P9
(W Of King George Hwy)

(604) 591-2313

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 591-2313

13554 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

I'm not so sure why there's a difference in rental price when I traveled the same distance when I rented 2 day's earlier with the same size truck.

Rolando R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Richard B.  |  Premières impressions 
Évaluation :
5

This is not my first time and I intend to keep renting at this location.

Rolando R. 
Évaluation :
5

Good costumer service

gurjap D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

amarjit S. 
Évaluation :
5

Could not find the barcode for online check in / put. Can that be made more obvious. Thanks

Kartik C. 
Évaluation :
5

They do what they say they do. Isn't this what we all want from a service provider? ✌☀️  Murray 

murray d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janice H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arman P. 
Évaluation :
5

Every staff member that I dealt with at the storage facility was courteous, helpful and efficient.

James B.  |  Expérience générale 
Évaluation :
4

This comment has nothing to do with the location. It is about the company What is with this "eco fee"? I paid $5 If I buy a tire, TV, pop, etc I pay an eco fee which I dislike. However, renting a truck and paying this fee, WHY? I am not taking anything home! I am told its for your lights and heat. You have bought "eco" bulbs and an efficient furnace. Your upgrades are not my problem

Dietnar A. 
Évaluation :
5

I was happy with the overall experience.but consern about giving too much personal information.such as my personal care card number.this should not be allowed

francis Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glen H.  |  Expérience générale 
Évaluation :
4

the s male staff was rude he doesn't know how customer service works, when i arrived there he was arguing with another customer and then he told me the customer as an issue every time she's there. When it was my turn I also argue with him because of the dolly that he charge me that I did not used, he ask me if I used it I told him i did not, still he charged me because the seal was broken, why asked me if I used it, then charged me

Allan Hernandez H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gur G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zeinab M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanwaljeet S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurjeewan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yash P. 
Évaluation :
5

When uhaul changes the pick up location, you notify the customer

Gregery K. 
Évaluation :
5

Easy to get in and out. The gentlemen were friendly and helpful!

Ron B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darryl W. 
Évaluation :
1

I specifically reserved an appliance dolly online only to arrive and find out that location doesn't have one. Brutal waste of time. You should fix that so you don't allow reservations for stuff you don't have. Or at least inform me that you don't have

Spencer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yunhui S. 
Évaluation :
5

Nothing, but excellent

Ariel E. 
Évaluation :
5

I am extremely satisfied with the customer service. Staff was so helpful.

Riya P. 
Évaluation :
5

Continue good customer service.

daniel P. 
Évaluation :
5

Rates are little high

Avtar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurpreet S. 
Évaluation :
5

on time and very friendly service👍

robert M. 
Évaluation :
5

All good, no need

Himat N. 
Évaluation :
1

Very unprofessional service. Front desk was cursing all the time to other customers and he called and threatened me and cursed me as well.

Sukh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prabhjot S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Palvinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jodi V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

PRABHJEET H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
3

Cute kid In office but she needs to read what she's saying to customers. Told me I was getting a deal said truck was at 3/8 was more like 3-16 and if I bring truck back at a quarter I get so much off my rental so all I was doing was filling it back up to 1/4 as it said on my contract got out to truck found no dolly or blankets in the back (luckily had my own) and mom's attic full of saw dust glad I didn't have that much stuff to go in over sized truck since I originally ordered a 10 foot that I couldn't get because dealer was not in ...

Robert C. 
Évaluation :
5

More vehicle inventory would help.

Gordon C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurdarshen T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mandeep S. 
Évaluation :
5

Excellent customer service, friendly and knowledgeable staff, the truck I rented was clean and in perfect driving condition, check in and check out was quick and easy. Great job guys

Marko B. 
Évaluation :
5

Accept Debit card payment without a hold:)

Tamanyawaka C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Linda Lee M. 
Évaluation :
5

It's really good service

Gagandeep S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurpreet S. 
Évaluation :
5

Excellent service à la clientèle

major D. 
Évaluation :
5

Good customer service

Sarbjit R. 
Évaluation :
5

The staff is very kind and knowledgeable. He explained every detail that i need to know about self storage and the information was very helpful. Highly recommend this facility.

Myung C.  |  Premières impressions 
Évaluation :
5

I want to extend for one day more is this possible?

vinod K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Detelina J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rubalpreet K. 
Évaluation :
5

have the van washed

Jennifer B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ranjot S. 
Évaluation :
5

This location is so helpful and they really do their very best to go above and beyond especially the general manager Kulvinder Rai . Thank you

Lawnie C. 
Évaluation :
1

I asked the cashier twice about the final price estimate and he told me that it'll be 84$ including taxes and i was charged a whopping 100$ for the van. The van was scheduled to be picked up at 1:30PM, but we got the keys by 1:40PM. Nobody gave us a tour of the vehicle and the fuel tank was already less than half. I need refund.

Paarth B. 
Évaluation :
2

Requested dolly but not available when we picked truck even though we requested more than 2 weeks in afavance.

Cheryl M. 
Évaluation :
5

Fuel consumption of vehicle is very high and very costly

GurpinderSingh S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharanjit M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maria T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik V. 
Évaluation :
5

Everything is good

narinder B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
5

The service was great and staff friendly and helpful. We were a bit late arriving to pick up the truck so they were happy to adjust our 6 hour window and also to change the designated driver. Also, the washroom was spotless!

Donna P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sehardeep P. 
Évaluation :
1

Too much waiting . Need more employee . Nobody answer on phone long wait. When take out vehicle nobody with check or show the old damage or show the inside condition. And same thing when return the vehicle. And after that they too busy to compete the job. They tell you we send you E-mail.when you recieve E-mail charge extra like cleaning fees . When you call them then they said sorry wrong charge. I don't like this service at all. When customer pick up and drop the vehicle . Somebody with him show the condition .then they can charge if customer agree . Not on blind or hidden charge after customer left. Any charge to co be agree with customer also. Thx.

jagtar C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret S. 
Évaluation :
5

Our storage wasn't available on the day as booked. We were very upset and frustrated because we had given notice of moving out. However, there was a gentleman he allowed us to view a storage that was available, it was ok but smaller. He gave us a discount and apologize for the inconvenience. Thanks to him for being patient and understanding.

Joel L.  |  Premières impressions 
Évaluation :
3

more locations would be nice

Wendy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wisdom S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haben K.  |  Expérience générale 
Évaluation :
2

The guy who was there, he was rude and was not friendly, worst customer service ever. I understand some times you are upset and something but if you are in customer service, please make customer a priority Sorry but ,Worst guy ever

SHIVAM C. 
Évaluation :
5

Kulwinder was very helpful. He went above and beyond.

Barinder K.  |  Expérience générale 
Évaluation :
4

The facility works excellent. The only issue was when we found out that the unit booked via the storage reservation online was not available. However, that has been resolved quickly.

Michal P.  |  Expérience générale 
Évaluation :
5

Very pleased with the service

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMRAN S. 
Évaluation :
4

My only complaint is that the actual locker was very poorly lit. We went there during the day and couldn't see anything inside because the light source was outside the room. It was Kinda hard to see everything. Other than that we have no complaints. The staff were extremely friendly and helpful.

Sabeeqa L.  |  Expérience générale 
Évaluation :
5

Love it

Siraj P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandeep g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bhupinder K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIMRANJEET S. 
Évaluation :
5

Excellent customer service at the Surrey location on 84 ave. Thank you!

Shelly E. 
Évaluation :
4

All good

Katherine L.  |  Premières impressions 
Évaluation :
3

You are renting a trailer, it's not a life long relationship. You could use another employee in the office at the end and beginning of the month.

Marina P. 
Évaluation :
1

They owe me a day of rental and I was told I would receive a call from manager on Monday Feb 28th 2022; No call received and without notice charged. PIERSON (former MANAGER) made a verbal commitment to me and stated would put notes on file. However; Kulvinder (current manager) did not think it would be appropriate to call me prior to charging. Sahil; rep ensured me there would be no charge. I dont need a call back or any form of contact from Uhaul or its dealer partners. This is a representation of your brand and integrity; 84th and King George location has failed in customer service. Also; I generally dont write reviews but this situation deserves it.

HAMID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enamul K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michal P. 
Évaluation :
1

Kulwinder Rai has ZERO customer service skills. I used this locker for about 10 months. On the second month I missed a payment due to confusion of the date. 2 days later he wrote me an email threatening to auction my locker and wrote a very embarrassing and threatening letter to my nephew. 2DAYS. It was his very first communication. Of course I immediately corrected the mistake and was not late again. People make errors, his heavy handed approach and ignorance is completely uncalled for. I DO NOT RECOMMEND using this business. If you are unsure, look up all the comments about this guy on google under ratings and comments. And this has been reported to Uhaul who don't seem to want to do anything about it.

daniel e.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KHUSHDEEP D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JATIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirandeep K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

massoud F. 
Évaluation :
5

It was my first time doing business with u-haul It was a great experience. The service was exceptional. Excellent staff. Absolutely No complaints!! 

sunny G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gurwant Singh P. 
Évaluation :
5

N/a

benjamin F. 
Évaluation :
1

We were sent to a different location bc no cube vans were available. The next place had no appliance dolly as per my request we were sent to a third location that did not have the appliance dolly. We took the cube van and went to a fourth location to pick up a appliance dolly. We phone 3 other location for the appliance dolly bc we had a fridge to pick up. It was an horrible long day driving around Surrey looking for what we had originally reserved a cube van with an appliance dolly to move a fridge. We were there at 10:15 am and it took us until 12:30 pm to be able to finally pickup our fridge.

Francine P. 
Évaluation :
1

I made a reservation one month prior to needing a truck for a Langley pick up. It was scheduled for 7,15am, when we went to the original address it was closed and we had to wait for 45 minutes, they then gave us a truck with a leaking radiator which when we returned we then had to drive 40 minutes each way to a new location that stayed at first they did not have a truck for us which after 10 minutes was rectified. Due to terrible bookings and even worse equipment we were over 5 hours late for our planned move. I called uhaul to complain several times and was promised a call back within 48 hours, I received a one line text 74 hours later. This is not acceptable. I will never use uhaul again and I will tell everyone I speak to not to use them either.

Lindsey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sukhjinder S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheena E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRINCESSPHOEBELY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JithinDani T. 
Évaluation :
2

Reserved large storage box not available after all .. lock in door … mistake made somewhere.. so the staff were very kind to give me two small portable unitsBUT one unit was made of wood and so warped it took 2 men 15 minutes to bang, pound, kick , hammer and eventually force it shut! I couldn't believe what I was seeing! Now I am worried I won't be able to access it.. that my belongings are in a leaky unit. That I hv to move my stuff again and again .. I would hv gone elsewhere but I had to stay at 84th as I had a truck and my helpers leaving .. please get me a larger storage unit.. that closes.. and some help to transfer my belongings as now it i don't hv a truck not helpers :) :). Please :) Thank you!

Katherine L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dilawar S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kanwaljit S. 
Évaluation :
1

The two customer service persons at the counter, were more busy talking to each other. Once the paperwork was done, they instructed us to walk to the truck and take it ourselves. At other locations, the customer service person brings the truck out of the yard, close to the office and hands over the keys. Bad service

CLIFFORD W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian N.  |  Expérience générale 
Évaluation :
1

I booked the 10 feet box truck in person at location for 1 pm - 7 pm on 30th Jan. Somehow, I was told when I went to collect the vehicle that my pick up time has been changed to 2 pm. After persuasion I managed to get my vehicle by 1:30 pm. I was also told in person that 19,95 CAD is for 24 hours and there will be no extra charges for late drop off as long as that it does not go to the next day. Surprisingly, when I had dropped my rental vehicle at the stipulated location at 8:30 pm, even with fuel bar higher than the initial one when I had hired the vehicle, I was charged 20 CAD extra for double booking, i.e. after 7 pm onwards to 8:30 pm. This leaves me with a feeling of being cheated and frustrated. When I had shared my recent experience with one of my friends, even he had the same experience of being charged double the amount than what was told to him initially. I think it would be better if all the charges are honestly told upfront rather than misleading which makes one feel trapped and disappointed. Someone need to look into this and do something about this annoying experience. Good luck and God bless. Anil Samyal

ANIL S. 
Évaluation :
4

I got the van because unfortunately all the trucks are already reserved. It's my first time moving and it went smoothly. Transaction is very quick and simple. This location is also quite close to my place so it made returning the vehicle very easy as well. Maybe next time I will reserve trucks earlier.

nasser R. 
Évaluation :
3

Clean the unit a bit more.

William Aldwin E. 
Évaluation :
2

The staff at the counter lacked customer service & communication skills. I booked a furniture dolly with the 9' van as I was moving contents of one bedroom. At pick-up, was told there were no dollies at all. This resulted in harder and longer move because I didn't have the use of a dolly. The van was dirty with lots of mud around. The dashboard alert indicated the front left tire needed air. As I was still in the UHaul yard, I asked for another van as I see a few cleaner vans parked but was not accommodated. The staff added air to the tire and I left UHaul at 10:45am whereas my reservation was from 10:00am. So much inconvenience was caused to me, will never rent from this location again.

PAUL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christina V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajvir R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD D.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Manpreet W.  |  Expérience générale 
Évaluation :
5

I would definitely use them again and I would recommend they to others. Great service.

Dave H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jody s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Syed R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael k.  |  Premières impressions 
Évaluation :
3

Definitely served its purpose. I only had two visits; move-on and move-out.

Vivian d.  |  Expérience générale 
Évaluation :
4

No light was available in my unit

DMITRIY M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lisa d.  |  Expérience générale 
Évaluation :
4

Friendly and helpful service, made my move in easy! Merci.

April A.  |  Online Move In 
Évaluation :
3

I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access please

Nicole R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Satinder N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Biljana C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle W.  |  Premières impressions 
Évaluation :
5

After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionne

roger d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Twila M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason M.  |  Premières impressions 
Évaluation :
4

Unit had no lighting(very minimal). Very dark inside.

Matthew S.  |  Expérience générale 
Évaluation :
5

5 star start to finish highly recommended will use again if required

john v.  |  Expérience générale 
Évaluation :
4

The units are secure, but sadly they do not provide lighting in them.

Shannon W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gurpreet k.  |  Expérience générale 
Évaluation :
1

Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!

Gail H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Copper Mechanical Contractin L.  |  Premières impressions 
Évaluation :
2

I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever

Manvir C.  |  Online Move In 
Évaluation :
5

Helpful staff

John A.  |  Premières impressions 
Évaluation :
5

Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.

JACOBO F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIVEK T.  |  Premières impressions 
Évaluation :
1

I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.

Harpreet J.  |  Expérience générale 
Évaluation :
1

First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.

Alicia d.  |  Premières impressions 
Évaluation :
4

Thank you kindly

AUGUSTO R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Luc O.  |  Expérience générale 
Évaluation :
5

The staff was friendly and efficient every time we went. The storage unit was clean and easy to access. We would definitely use the storage again if we needed to, and will recommend it for those needing storage. The correspondence before and after was well done. Merci.

Robert T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Azeem A.  |  Online Move In 
Évaluation :
4

Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved

Bruce M.  |  Premières impressions 
Évaluation :
3

The driveways in the facility are often blocked by UHaul vehicles parked there, especially the equipment drop off area. Frustrating accessing unit sometimes. Unit had no lighting nor a plug point. There were a couple of plug points in section C, but they were locked!

Joseph F.  |  Expérience générale 
Évaluation :
5

Friendly and helpful service.

Jody R.  |  Premières impressions 
Évaluation :
4

Was good only complaint really is the climate control as it does not exist, my 55" 4k TV doesn't turn on was only a year old and functioning when I put it in last Aug but other than that, price and location and accommodations were exceeding expectations

Jordan P.  |  Expérience générale 
Évaluation :
5

An excellent place to store belongings. Safe and clean and secure.

Karen G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew m.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEN/SUSAN E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Byron R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gareth C.  |  Expérience générale 
Évaluation :
5

CUSTOMER SERVICES WAS GOOD

Espoir N.  |  Expérience générale 
Évaluation :
3

They never left me my free lock so I was not able to lock my stuff up.

Timothy S.  |  Online Move In 
Évaluation :
5

Very clean facility & excellent service.

JAMES D.  |  Expérience générale 
Évaluation :
4

Secure was great my only issue, was that there was ZERO light in my unit and couldn’t see anything

Kendra P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Matt K.  |  Premières impressions 
Évaluation :
4

Bien

Ronald Lynn F.  |  Expérience générale 
Évaluation :
3

I got a free lock but there is no lock inside

Mark B.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bert G.  |  Expérience générale 
Évaluation :
3

Please advise your staff to get off their phones when a truck is returned. Your employee did not seem interested in talking to me. When sending pictures for review be the same as what I'm renting. I had pictures with graffiti on the truck, but the truck I rented had no graffiti on it. Not very organized. I'd have to have a fantastic deal to consider ever using U-Haul again.

Sylvia A.  |  Expérience générale 
Évaluation :
4

Paperwork went quickly and smoothly. Instructions of where storage unit was located was well explained. Area was extremely clean and organized.

Mary L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen O.  |  Premières impressions 
Évaluation :
5

All the staff are nice 👍👍👍

MariaLiza M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pam r.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jackie w.  |  Premières impressions 
Évaluation :
3

Told the office a month ago was leaving and they still tried to get money this month. They were also very slow in the office and had to wait far to long to talk to someone

Kim C.  |  Expérience générale 
Évaluation :
2

I originally booked a 10x10 unit but later made adjustments to my reservation over the phone and was told I would be receiving access to a 10'x20' unit. When I arrived I was told it would be 10'x10', which negatively impacted my storage process. Also, I moved into the unit in the evening and the light for the lockup was out of order at the time, forcing me to move into the unit in the dark.

David S.  |  Premières impressions 
Évaluation :
5

Staff are helpful and friendly especially the lead guy so awesome, thank you

Privacy R.  |  Premières impressions 
Évaluation :
4

There was mouse droppings on the top of the fining room cabinets

Manoj M.  |  Expérience générale 
Évaluation :
5

Thanks a lot and it was good experience for storing our stuff for like 7 months. Polite and very helpful the staff that I dealt with and very professional. Happy New Year and stay safe. Keep up the good work.

Joselito M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gordon N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather K.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jaspal m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

irene c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RASHID K.  |  Expérience générale 
Évaluation :
3

For most of the time we were there the road in front of my locker was torn up forcing us to get super muddy every time we went. Then we received an email that our fees were being upped for an unknown reason.

Randi lizabeth L.  |  Expérience générale 
Évaluation :
2

Awful experience! I gave them my credit card information so they can charge me automatically, but instead I received an email every month saying that I was late on my payment and I had to pay late fees. In order to fix it I had to go 35 minutes away from home to pay in person. On top of all that, when I retrieved my client's things from storage, the mattress (the most important thing in the storage unit) was wet and with mold. The person in the front desk was totally overwhelmed with customers and was no help and insisted in charge me the next month Don't go to this location

Stay O.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LOUISE R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

rabia g.  |  Expérience générale 
Évaluation :
4

This is a reasonably priced, clean and convenient place to store belongings. The staff are friendly and helpful. The only thing I didn't like (and this a Uhaul in general, not this particular location) is the way that they bill. It's so confusing that I ended up being charged a late fee even though my account balance showed a $0 balance owing.

Cyndi B.  |  Expérience générale 
Évaluation :
5

Very reasonable prices and friendly staffs, helpful, considerately and caring.

Bo W.  |  Premières impressions 
Évaluation :
5

Easy to work with them

Mandeep G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Hilton W.  |  Expérience générale 
Évaluation :
5

Very happy with my time at uhaul storage. Employees were all very good. Everything was very easy to deal with and the price was very reasonable.

Steve M.  |  Expérience générale 
Évaluation :
5

The only issue I had was that it was pretty dark in the unit but other than that great. Very friendly great customer service

Liza R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LIA L.  |  Expérience générale 
Évaluation :
4

Light in the storage unit would have been helpful. We moved in the evening so no it was dark. However everything else was perfect.

Niharika Sudhir Kumar P.  |  Online Move In 
Évaluation :
1

I took photos of numerous safety violations inside and outside the building. Pipe piles and sheet steel roofs laying by entrance doors to my building not marked and I know I brushed the pile of steel corrugated roofing laying on the ground and was injured on my leg is a result. The day I was set to move out of my locker the lights surrounding my locker would not work so I couldn't remove my items. Maintenance Man was rude to me when I talked to him in passing. He was mad because I didn't know I need one of U-Haul locks on my locker. Next time I came to place items in my locker there was a second lock on my locker door saying if you want to access your locker you must come to the office and pay $25 for the added lock or access won't be granted (I have a pic of the note he left). When I when't to pay for the new lock I had to wait 45 mins for the office staff to track down where the key was because nobody knew where it was.. The rows of roadway Inside the lot that surrounds the building were plugged up with u haul trucks, vans and trailers making it hard to get to your building because other renters had their cars parked blocking the road off entirely making you drive around looking for a way to exit . I've rented from other storage facilities and have never had any problems before. Wouldn't rent from that location again ever I'm not a hard person to please and not a grumpy person I'm 63 years old and am easy going but this place did make me a happy camper at all. If you'd like to see the photos of these dangerous safety violations please contact me with a email address and I'll send them to you. Dannykowalski@gmail.com I only stayed two months in this locker then left the Facility . Upon removal of my items some items were wet and pools of water on my items because I'm guessing the roof was leaking Above my locker boxes of Xmas decorations and Xmas tree was wet And other items as well.

danny k.  |  Expérience générale 
Évaluation :
5

This was a very clean and well-maintained storage, and the staff was friendly and helpful. I will be using this facility again, should I need storage.

Jennifer C.  |  Expérience générale 
Évaluation :
2

When I rented the unit I told him that it would be for a month only.I picked up the stuff a day early.I told the lady in the office I was picking up my stuff and asked her if I needed to check out.She said no just go ahead.Four days after I picked up my stuff I got emailed a late notice so I had to make a special trip to go tell the guy that I picked up my stuff four days earlier.I probably need to use a storage unit in December and I am having second thoughts about using yours again.

Dennis P.  |  Expérience générale 
Évaluation :
5

NEED TO INCREASE STAFF, OTHERWISE GOOD.

Mohammad m.  |  Premières impressions 
Évaluation :
5

Staff was ALWAYS glad to see me, and was very polite.

STEVEN C.  |  Expérience générale 
Évaluation :
5

A light would have been convenient inside the storage unit. The whole place is always kept super clean.

jean joseph andre b.  |  Expérience générale 
Évaluation :
3

I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.

Kim W.  |  Premières impressions 
Évaluation :
3

Everything was perfect but one time i got only a few days late for the monthly payment due to Corona virus because I was stuck in India at that time. Although I send the e mail regarding that still you charged 70 dollars extra. Highly disappointed

SATINDERPAL D.  |  Expérience générale 
Évaluation :
3

The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.

Sonia H.  |  Premières impressions 
Évaluation :
1

Poor customer service.

TERESA C.  |  Expérience générale 
Évaluation :
1

All the stuff inside was covered in drywall from the ceiling. Also small black remnants that look like mouse dropping on all my stuff. The top of the door frame is missing and when I told the staff about it, it never got repaired. There's no lights in the unit as well. The concrete walls weren't very clean and light was visible from the outside through the cracks on the wall. I would not go here again.

joel david p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHERI A.  |  Expérience générale 
Évaluation :
5

Fantastic service. Staff were extremely nice friendly and very attentive. First class services!

Michael F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

davinder a.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chanyang S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Betty A.  |  Expérience générale 
Évaluation :
5

Everything was clean and organized. The washroom was spotless as well.

Richard S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra U.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaskarn S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle F.  |  Online Move In 
Évaluation :
1

I'm not happy with this U-Haul or any U-Haul for that matter and I will not be recommending it to a friend I had the worst experience between my reservations not being met let alone my needs so no

colleen l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Christopher H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn A.  |  Premières impressions 
Évaluation :