Customer Reviews for U-Haul Moving & Storage at Ben White

12268 évaluations

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Services dans cet établissement :

Heures

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

The damage to the front bumper had nothing been noted. It was extremely obvious and significant. Feel like someone should do more than just hand over keys. Maybe spend time helping adjust mirrors. I had to go back in bc I could but get them to budge. Also make habit of looking in back of truck. There was a surprise in the truck today that we only found because the uhaul person was putting blankets in there. Many aspects of the rental process were great. Like digital pic of drivers license etc.

DIANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNPAUL P. 
Évaluation :
3

I had reservations for three days ahead of time and the store seemed surprised to see me. They didn't have anything ready but were still able to put me on the road within a half hour.

SAMUEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Belinda M. 
Évaluation :
5

Fast and easy as always. Self-check in is so quick, just get the insurance so you don't have to worry or mess with a damage report. I was able to hop out and hand off the keys when dropping it off. In and out in a few minutes.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Expérience générale 
Évaluation :
2

Customer service was poor. Van worked but very tired. Radio did not work. I asked for 18 blankets and they would only rent me 12.

MARC C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matt D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peyton B. 
Évaluation :
3

The truck bumper was severely damaged and made noise each time I turned. The windshield wiper broke about 2 minutes after I started driving in the rain. We ended up having to tape the wiper. The truck was not clean inside. You could see stuff in the cup holders that had spilled.

WEDNESDAY R. 
Évaluation :
4

The latch to the door was stuck for a good portion of one of my days and I was unable to use the truck. I would appreciate some type of compensation or reimbursement for this as it rendered the truck useless for 1/2 of one of my days.

LINDSEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
3

Give the correct information about the closing time of the location I chose to turn it back into. Also, I paid for this rentalâ€"not Kyle. Kyle was kind enough to pick it up for me. My name is Rosemary Neely Ashmun and I am a frequent customer. I won't be choosing your Hondo location (what a dump and it closes at 3p) to turn in my next rental.

KYLE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JUSTIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aimee K. 
Évaluation :
5

The trucks front bumper was cracked and hanging off. The staff was less than friendly.

NICHOLAS S. 
Évaluation :
4

I was late returning my rentals in part because it took 30 minutes to get it in the first place. What's the point of checking online in advance if it's not ready when we arrive.

Stephan J. 
Évaluation :
5

Guy at the desk was terrific, really helpful, polite, and friendly. Think his name was Adrian

MORGAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerardo S. 
Évaluation :
3

Maintenance on equipment and better customer interaction and customer service

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMOND G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUDY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
5

It's fine

Mark L. 
Évaluation :
5

Dropped off truck and out in under 5 minutes.

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BHUVANA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K.  |  Premières impressions 
Évaluation :
4

The counter service was excellent. I give that lady 5 stars. The challenge was that there was very limited parking available for renters.

RAM M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD E. 
Évaluation :
2

After I got done loading all my property, I took it to a chevron to fill up probably a 3 minute walk from the uhaul location and I tried to start the truck and it would turn over so I went to the uhaul station to see if they could send anyone to walk down the road to try and correct the issue and they refused. So I went back to the truck still sitting at the pump and popped the hood myself and found the positive bolt going into the battery was stripped so I proceed to wrap the bolt to the battery with electrical tape and started it just enough to get to the truck to the station.

JORDAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY W. 
Évaluation :
1

I had till 11 am Monday (03/29/21) to return the truck, was there at 7 am Monday to return, and did an inspection with the Uhaul rep. But was still charged after hours. TERRIBLE! I complained about it and they told me to call 1800 Uhaul. Tried calling the number for hours and days yet no response.

CHUKWUDIMMA M. 
Évaluation :
5

Everything was perfect.

Susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T. 
Évaluation :
5

Excellent service both when picking up and returning. Fast and efficient. Good job!

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY S. 
Évaluation :
2

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it (350 $per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

corrine s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

iona p.  |  Expérience générale 
Évaluation :
5

It was extremely busy at the time of my pick-up, but the staff there handled it very well and explained everything very thoroughly.

Christopher F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan S. 
Évaluation :
3

Lots of folks without masks on. Let's get it together, humans.

MARC CHRISTOPHER M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID R. 
Évaluation :
2

It took me 45+ minutes to get from the front door to the counter to pick up my truck I reserved. Took way too long to pick up my truck.

Joshua F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DANNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Le personnel était amical et serviable. I will definitely chose this location over one that is closer to me. Good job!

RICHARD M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ADRIAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS Q. 
Évaluation :
2

The equipment broke down twice during the week that I had it, the driver's side door sounded like it was about to fall off (had to slam it really hard just to close and it still left wind blowing through the seals), and then after 2 delays, we were denied additional time with the truck. We requested an additional day to return since we had to cancel our movers due to the dead battery delay. They were unwilling to accommodate until I got passed to several people. Finally, someone agreed to it after nearly an hour on the phone.

DAVID G. 
Évaluation :
2

The gas gauge read below half, and the paper they gave me said it was at 3/4 of a tank.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASONM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R.  |  Expérience générale 
Évaluation :
5

Mandi was knowledgeable and efficient. She was friendly and a pleasure to work with. Lastly. She throughly checked out the van to make sure it was in good condition. Merci.

ANDRA B. 
Évaluation :
5

Satisfied with overall rental!

Abraham E. 
Évaluation :
2

There is zero customer service. I actually saw an employee having an intense argument with a customer...full on raised voices and it was super awkward. Beside that incident there seems to be very little support to the sales people, and it took a very long time to check out. When I got to my truck it smelled like cigarette smoke in the cab. On top of that there was a whole situation with my asking for a dolly, it not being included but I was still charged for it....finally I was able to get a partial refund and then had to call again to get a total refund. You all need to get it together! I get that you have a captive audience since people have to move but dang you all need some major training and need to be more professional and efficient.

ELENA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher M. 
Évaluation :
5

The new self-serve online check-in is very easy and efficient. The owner & yard representatives were also very helpful on how to best use the on-line app and made the truck return so simple. A much improved UHAUL experience!!!

john R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLAND S. 
Évaluation :
5

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

David V.  |  Expérience générale 
Évaluation :
4

Very busy location... might need more staff. The folks who were there were working very hard to meet everyone's needs.

Jamie K. 
Évaluation :
5

Good customer service

ROSELLA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISA LYNETTE F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
1

Sometimes situations happen where the customer unexpectedly does not need the equipment for the entire duration of the rental. Being more flexible with costs makes the experience feel more reasonable. Having ridgid policies that can never be changed is not a great way to treat your customers

KEVIN C. 
Évaluation :
4

This rental was 9 months ago and you are just asking me now?? So you can understand why am I concerned that you are not really interested in my feedback. Just sayin...

Mitch C. 
Évaluation :
4

Make sure the location works. And the scan at the key dropoff does not work so that's 0 for 2.

PAUL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C. 
Évaluation :
3

There was a very long line and not enough customer service agents it was very stressful waiting

Mark J. 
Évaluation :
5

The customer service agent was very friendly and took care of my rental quickly. The yard team who connected the trailer and received when I returned were very fast and friendly. It was a great rental experience.

GILBERT H. 
Évaluation :
4

not overcharge on technicalities

RYAN C. 
Évaluation :
5

I do not remember the lady's name who checked us out in the store, but she was AMAZING!! And so sweet even though so busy.

KELLY S. 
Évaluation :
3

Pulled up and sat for a while while they helped person in.front of us. When there unit was moved they finally waved me in and never spoke to me. Other than my name after removing the unit and walked away

Karen K. 
Évaluation :
3

The mirrors and headlights on the truck were badly misaligned. I felt unsafe.

Henry A. 
Évaluation :
5

It didn't appear that the trailer gad been swept out, as there was a bit of debris left inside.

Adrea C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH P. 
Évaluation :
4

Good solution for moving relatively few things long distance.

David G. 
Évaluation :
5

I would still allow yourself about 20 minutes if you're doing mobile pick up. It wasn't just a five minute deal.

Jenna R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHEILA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

I had ordered a dolly with the truck, but that was not with it when we picked it up. We did not get charged for it though.

B J A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACINTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB D. 
Évaluation :
5

My experience was 5 stars from beginning to end. Nothing I experienced could be improved, absolutely perfect.

RALPH P. 
Évaluation :
4

One issue is with U-Haul rather than this particular location. I picked up the truck with a hair under 1/4 in the gas tank. Since I was driving a very short distance, I planned to return without filling up. I drove 15 miles on the odometer and was billed 44 $for gas (including 30 $flat fee for returning with less than 1/4 tank). That's an extra 3 $per mile on top of the 0,89 $ per mile for mileage.

Joshua M. 
Évaluation :
5

Courteous and friendly service.

David V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDI M. 
Évaluation :
5

Excellent rental. Great customer service. I will use U-haul in the future.

JOE G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick K. 
Évaluation :
5

Perfect

OSCAR EDUARDO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C. 
Évaluation :
5

Im happy

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosella T.  |  Expérience générale 
Évaluation :
4

I believe I may have been overcharged.

DANNY C. 
Évaluation :
1

You need to properly vet your recommended movers as many things were broken and mishandled and I found out later that the movers were not paid for the work they provided. Jay with CenTrex Movers decided not to pay the "movers" that he got from Craiglist for 10 $per hour. I paid 80 $/hour and they arrived 2 hours late, Jay with CenTrex should be taken off the list of approved movers. I will be asking for a 165 $refund where the only reason I provided the approval code was to ensure the helpers were paid and that did not happen.

STEVEN A. 
Évaluation :
5

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Roberto R.  |  Premières impressions 
Évaluation :
5

Very thankful they helped me during the covid crisis thanks Caleb .

Christopher M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carrie n.  |  Expérience générale 
Évaluation :
4

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

GERALD DEAN J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phill O.  |  Expérience générale 
Évaluation :
4

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

EUPHRACIA R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan B.  |  Expérience générale 
Évaluation :
2

Staff was rude and disrespectful when we set off the alarm. I explained we had only been there twice because we needed to store my daughter's items for college during the pandemic. BOTH experiences were awful. The first visit we were given the wrong codes which set off the alarm (not our fault) and the second time was purely accidental. The m staff member over the intercom was disrespectful and condescending. I wouldn't recommend this place to anyone. People who need a storage facility are generally in some form of transition. Ugliness and a lack of communication are not helpful at a time like that.

Holly B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joeseph r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor H.  |  Premières impressions 
Évaluation :
2

Manager was quite discourteous from the very beginning. I incurred a late fee at the very beginning of the pandemic after losing my job. He refunded my late fee, however, he was very unkind and and condescending. He expressed no empathy whatsoever and stated as long as I had the unit he would never refund another late fee. In October, the keycard machine wasn't working one night and a line of people had gathered and were trying to swipe in. I called the after hours number and it was the same unpleasant manager. Still discourteous. Still unhelpful. I hope that staff realize that moving into a storage unit can be a very low point in ones life, particularly after a job loss related to Novel Coronavirus. The human element is fundamentally important in relating to people.

Tiffany J.  |  Expérience générale 
Évaluation :
5

Staff was very friendly, very helpful. Check-in and check-out was a snap.

Anthony P.  |  Expérience générale 
Évaluation :
5

Excellent experience. Used the storage unit for 10 months and were very pleased. Everything felt safe, secure, accessible, and clean.

David G.  |  Expérience générale 
Évaluation :
3

Very disappointed in the huge amount of black dust all over everything and the rat feces on certain items.

leigh h.  |  Expérience générale 
Évaluation :
3

Pretty bummed and disappointed that I wasn't able to get my first month free, Because I purchased a one way box truck rental the day that I moved into the unit. Hopefully I can still qualify for it

Justin H.  |  Online Move In 
Évaluation :
4

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  Premières impressions 
Évaluation :
5

This isn't the first time I've used this facility. They've always been so nice and professional! I can easily recommend them!

cindy m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry H.  |  Expérience générale 
Évaluation :
5

Great service and prices, will do business again with them.

EUGENE P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carolyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stewart B.  |  Expérience générale 
Évaluation :
5

Great work by Caleb and his crew. Thanks for the space and Happy Trails!

CHRISTOPHER R.  |  Expérience générale 
Évaluation :
5

Thanks to Uhaull, I was able to store many items that freed my apt from clutter. Now that I have a larger dwelling and more space, I no longer need uhauls services. The only issue I had was the yearly price hike Uhaul charged to keep the storage space in the Somewhat 3 years I used their services. But then Again I was very pleased and appreciative that Uhaul was there when I needed them. Merci.

rudolph c.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joeseph r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ramona B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BEVERLY N.  |  Premières impressions 
Évaluation :
5

Highly highly recommend. All staff smiling and enjoying this apecial spot. Bravo

John Paul P.  |  Expérience générale 
Évaluation :
2

Our storage locker was broken into and ANYTHING of value was stolen. We are beyond debistated.

Rick R.  |  Expérience générale 
Évaluation :
4

The only drawback was not being able to reach someone when we were having trouble with access after hours. Also didn't know that the fees would not be prorated when we moved out of the unit before in the middle of the pay period. But the unit itself and help from staff firing officer hours was great.

Saida W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri H.  |  Expérience générale 
Évaluation :
5

Thank you guys, you came in clutch!!!

GABRIEL P.  |  Expérience générale 
Évaluation :
1

Shame on the general manager, he was too tired to answer the phone after hours and the only time he did, he was rude, definitely no customer service nor managerial skills, and on top of that, rip offs. We only used the storage half of the month and no refund, yet you are sending this survey and a final receipt meaning that we are not using the storage, I can almost guarantee that it will be rented to somebody else, so you are double dipping on the rent. I will make sure to let everybody know what a bad service you provide, and advise them to give their business to a place that values customers and not to a place where the "after hours" service is not provided because the general manager is too tired to even pick up the phone, that is why even the customer service agent kept calling him and the general manager never picked up the phone, shame, shame, shame.

marko p.  |  Expérience générale 
Évaluation :
4

There is NOT enough parking in and around the storage facility. The parking that is in front, is full of trailers, so you cannot leave your car and go in to your unit.

Lesha D.  |  Expérience générale 
Évaluation :
5

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUENTIN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lily T.  |  Premières impressions 
Évaluation :
5

Taylor was particularly helpful.

Stewart B.  |  Premières impressions 
Évaluation :
5

Great facility for short or long term storage! The team as Ben White is exceptional and very helpful.

AMANDA KYLEE W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rick J.  |  Premières impressions 
Évaluation :
5

I cannot say enough about the Employee Andrian!!!!! The trip was VERY long and my car was ready to give up. O had not scheduled to drop off at this location, but I just showed up and he went above and beyond to help me. He allowed me to leave the trailer and return the next morning to unpack. He was there that next day, the 4th, and again went above and beyond to help!!! I really appreciated him greatly being so compassionate during an extremely stressful time!!!

Tricia R.  |  Premières impressions 
Évaluation :
5

Good customer service

Rosella T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN R.  |  Expérience générale 
Évaluation :
1

When I was checking in I was returning my Uhaul truck and the person who was supposed to help me park it was so rude. I couldn't maneuver the truck because I'm not used to driving such a big vehicle so I asked him to help me and he refused, calling me a homophobic slur and saying I was stupid. I then went to ask the other person working outside to help and he yelled at me telling me I'm a big boy and can drive the vehicle by myself, which I couldn't. I went to the manager to tell him and he brushed it off like it was no big deal, and told me that he would do nothing about it. I will NEVER give my money to this UHaul location again knowing they are anti LGBTQ+ and just flat out rude. Been using UHaul for years and this is the only location I have ever had issues with. Disgustingly awful experience and I wish I could do ZERO stars.

Griffin D.  |  Expérience générale 
Évaluation :
4

Very pricey for the size of space I had. However, the staff was great!

AMERICO S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B.  |  Expérience générale 
Évaluation :
5

The General Manager Caleb and his staff was phenomenal. Uhaul had a nationwide problem wide there systems and the staff made it very customer friendly and took the time to assist customers the best way possible.

BRIAN D.  |  Premières impressions 
Évaluation :
5

keep up the good work

Daniel C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sara c.  |  Premières impressions 
Évaluation :
5

No waiting. Very helpful and showed me how to use the key in pad, easy access to storage with uhaul truck

Lynda G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey T.  |  Premières impressions 
Évaluation :
2

If not mistaken the manger was really rude poor customer service.

Maria D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward S.  |  Expérience générale 
Évaluation :
5

Friendly service nice and clean facilities climate control was awesome I will do that again

SANDY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Max K.  |  Expérience générale 
Évaluation :
5

Easily accessible and well maintained, can’t ask for more than that.

PERRY D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick R.  |  Premières impressions 
Évaluation :
5

Thank you for storing my belongings safely!

Jennifer K.  |  Expérience générale 
Évaluation :
3

The facility itself was great. Clean. The only feedback I can give was that anytime I called over the past two years no one was ever available from that location and no one from that location answered the phone. This was frustrating because the only way to talk to someone there was to got physically to the location, wait on a long line of people who were renting trucks, and then my matter could be handled. This part was very inconvenient when I just had a basic question or need. That would be feedback that I would have to give. But other than that thank you for keeping my possession safe over the past two years. Merci.

Crista B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C.  |  Expérience générale 
Évaluation :
5

Great customer service!!!

David G.  |  Premières impressions 
Évaluation :
4

The employee who checked me in was rude and condescending. I think their name was John but I'm not sure.

Madison S.  |  Expérience générale 
Évaluation :
4

Everything was fine. Just offer a storage unit when getting a truck and don't get the storage unit when returning the truck

KATHY H.  |  Premières impressions 
Évaluation :
2

Stood in line 50 minutes

taylor c.  |  Premières impressions 
Évaluation :
4

It was late in the evening but the U-Haul employee help to the best

Paul H.  |  Premières impressions 
Évaluation :
5

Thanks for your services. We will recommend others you. Sonny Nicholson.

sonny n.  |  Expérience générale 
Évaluation :
5

Fantastic facility with excellent customer service.

David D.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful & nice. The only time I got somewhat frustrated was when the so Austin store couldnt answer& Uhaul Serv answered& transferred me to Las Vegas. A little confusing @that time?

PHILLIS D.  |  Expérience générale 
Évaluation :
5

Employees Mandi, Connie and Ernesto made this experience easy, seamless and stress free. Rented a truck and a van with ease. Got my U-boxes unloaded with ease.

Josh P.  |  Premières impressions 
Évaluation :
5

Great service! And the additional 1 months free month came in handy! I will always use U-Haul for my moving and storage needs!

Monica G.  |  Expérience générale 
Évaluation :
5

Excellent customer service

Manuela L.  |  Expérience générale 
Évaluation :
5

Good experience

Sam S.  |  Premières impressions 
Évaluation :
4

Propre

David B.  |  Premières impressions 
Évaluation :
4

I moved due to cost

Aimee J.  |  Expérience générale 
Évaluation :
5

The office staff were very helpful. Thank you.

leonard s.  |  Expérience générale 
Évaluation :
5

I was pleased with my entire visit.

William H.  |  Expérience générale 
Évaluation :
5

super friendly staff

James G.  |  Expérience générale 
Évaluation :
5

This location is excellent. Hands down the best cleaning ladies I've seen. They're cordial & just as professional if not better than the other staff. I'd definitely recommend if you want QUALITY care!

Kenya S.  |  Expérience générale 
Évaluation :
5

Great staff!

moses m.  |  Premières impressions 
Évaluation :
5

Everyone and everything was excellent as always. This is the best u-haul anywhere,

Judith W.  |  Expérience générale 
Évaluation :
1

This location purposefully cancelled reservations and forced us into a a larger (not needed) and more expensive unit. We had proof of their actions and they did nothing to compensate. Highly rude too.

Danielle M.  |  Premières impressions 
Évaluation :
5

Helpful people when I needed storage quickly!

David W.  |  Premières impressions 
Évaluation :
5

We were very satisfied with the service. We felt that it was very secured.

michelle m.  |  Expérience générale 
Évaluation :
3

When I went back to get my stuff, there were a bunch of big ants, a roach, and a few spiders in the unit. When i got my mattress out, they had eaten through my mattress bag and into the mattress

Kendall L.  |  Expérience générale 
Évaluation :
1

Uhaul really need to re-think their cancellation policy!! A reservation for a truck should mean a hold on the truck. If uhaul plans to cancel a reserved truck, they should at least alert the client.

Darryl D.  |  Expérience générale 
Évaluation :
5

Very pleased with everything.

Dennis L.  |  Expérience générale 
Évaluation :
5

Everything went smoothly even on a very busy Saturday.

leonard s.  |  Premières impressions 
Évaluation :
5

Good friendly staffs.

Van C.  |  Expérience générale 
Évaluation :
5

Excellent Facility with awesome employees and staff

michael P.  |  Expérience générale 
Évaluation :
1

I was in line for 2+ hours to pick up a truck last weekend. I tried to check in using the app and it did not approve me so I had to pay 150$ extra to the movers because I was late.

montserrat d.  |  Expérience générale 
Évaluation :
5

Allways have Excellent service, thank you for everthing

Raul P.  |  Expérience générale 
Évaluation :
5

This U-Haul location is my favorite for my storage, packing and moving needs. The staff is great

Cloya A.  |  Expérience générale 
Évaluation :
5

Bien

Ian G.  |  Expérience générale 
Évaluation :
1

tried to rent a storage space online. went through the hole process only to receive an unknown error during check out. unknown error = your web developer should be firered.

august l.  |  Premières impressions 
Évaluation :
5

Thank you for al your help, very professional as allways,

Raul P.  |  Premières impressions 
Évaluation :
4

We had a good experience at Uhaul, I would definitely recommend. The man who checked us in was very nice. He helped adjust our storage size and walked us there. The elevator buttons acted up though.

Stacy B.  |  Premières impressions 
Évaluation :
5

Fast friendly service. I dealt w the mgr and he was excellent

CARLOS P.  |  Expérience générale 
Évaluation :
2

When I had a billing issue (not of my doing, but instead on your end) it was impossible to contact location directly & I had to instead go all the way down there. Horrible customer service. Bad terms.

Travis B.  |  Expérience générale 
Évaluation :
5

The personnel at 304 Ben White Blvd Austin were great! I totally got excellent customer srvce. Also, the U-Haul of Woodbridge, Va was very helpful. Both places gave me outstanding service. MGWade

Maria W.  |  Expérience générale 
Évaluation :
5

Very easy to start and stop storage service, good customer service. The automatic sliding doors do have a hair trigger but not in a way that compromised security. Only wish is later access hours.

JOHN K.  |  Expérience générale 
Évaluation :
3

back side units, bottom floor units in multi-level facility not good for storing possessions. The floors are almost always wet, even when not raining. Desk staff are under staffed be ready to wait.

Russell D.  |  Expérience générale 
Évaluation :
5

Keep up the great work!

Kimberly B.  |  Premières impressions 
Évaluation :
5

The facility is clean, and the staff friendly and efficient

Peyton B S.  |  Premières impressions 
Évaluation :
5

I posted on Facebook. I'm a guide ;)

donna t.  |  Expérience générale 
Évaluation :
5

Between renting a truck to having my items in storage for two years, I always experienced great customer.

faye r.  |  Expérience générale 
Évaluation :
5

The overall service we received from the U Haul company was exceptional to our satisfaction. We recommend their services to anyone interested in moving and storage. Again thanks for your services.

sonny n.  |  Premières impressions 
Évaluation :
5

UHaul customer service rep had to wait a long time due to website issues. Service could have been faster.

HEMANTH GUJJOLA G.  |  Premières impressions 
Évaluation :
5

Everything first class. Thanks!

Alden S.  |  Expérience générale 
Évaluation :
5

Having U-Haul associated with the storage unit was a huge bonus!

Taylor F.  |  Expérience générale 
Évaluation :
5

Staff was very attentive.

Samuel F.  |  Expérience générale 
Évaluation :
4

n/a

Victoria C.  |  Expérience générale 
Évaluation :
4

Pretty helpful with everything I needed and swapped trucks and storage units for me pretty easily would have been 5 stars but they had the wrong truck booked for me when I got there but the guy at the

Tony C.  |  Premières impressions 
Évaluation :
5

Very comfortable keeping my belongings here. Very clean and completely secure. Will definitely be coming back to UHAUL for my storage needs.

Joshua M.  |  Expérience générale 
Évaluation :
5

Sabrina was fantastic and very helpful.

Russell D.  |  Premières impressions 
Évaluation :
2

There was water coming in to the unit. All of my boxes were damp, soggy, and some completely falling apart. The concrete outside the unit was slick with grease. I slipped and nearly fell every visit.

Carol Ann L.  |  Expérience générale 
Évaluation :
1

I used this facility to drop my U Box from Seattle and deliver it to a local destination only. The delivery service was an absolute failure. Management has refused to address my dispute of the charges

Mark G.  |  Expérience générale 
Évaluation :
4

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  Premières impressions 
Évaluation :
5

After doing the ranking why do I have to make a comment?

donna h.  |  Expérience générale 
Évaluation :
2

Paid for 24/7 access. denied access due to card reader malfunction. Calling the managers number posted is an exercise in futility. Later, employee response " I don't really care about your problems"

Ronald S.  |  Expérience générale 
Évaluation :
4

The sling fit perfectly.

Guy M.  |  Expérience générale 
Évaluation :
5

Great staff, great facility.

Brian K.  |  Expérience générale 
Évaluation :
4

It was a good experience!

Megan S.  |  Expérience générale 
Évaluation :
5

Easy access; good, consistent climate control; helpful staff; reasonable rental rates.

RUSSELL S.  |  Expérience générale 
Évaluation :
5

Uhaul was great

Johnathon W.  |  Expérience générale 
Évaluation :
5

Thank you Caleb and crew for the amazing customer service!

Emily M.  |  Expérience générale 
Évaluation :
5

Excellent experience with friendly staff, quick service and facility was incredibly clean. Very happy and would recommend.

james m.  |  Expérience générale 
Évaluation :
5

Very clean facility and employees were professional

William R.  |  Expérience générale 
Évaluation :
4

A new employee helped me sign up for a storage rental. She needed more training on the process of coding in and out of the storage facility. Otherwise all was good with the rental.

Sandra L.  |  Expérience générale 
Évaluation :
4

My only problem is that you did not prorate the last month.

sharon m.  |  Expérience générale 
Évaluation :
4

Keep an eye oB4 they sink u.

santiago c.  |  Expérience générale 
Évaluation :
5

Jordan and Ernest were very helpful with self delivery of my U boxes and got which we needed first, and were ready with the next loaded on a trailer and ready to go when we got there, very smooth!

David B.  |  Expérience générale 
Évaluation :
5

it was fantastic

CLINT B.  |  Réservation 
Évaluation :
5

Great location. Great prices.

Wendy G.  |  Expérience générale 
Évaluation :
1

We scheduled UBox pick up August 19 at the Slaughter Lane facility. We were told on day of pickup UBox was at different facility. Staff there was dismissive, rude, made us wait 4 hours before ready.

henry w.  |  Expérience générale 
Évaluation :
2

Im still waiting for a letter stating the pest control contractor and bed bug status of the property for my apt bldg mgr. I was refused rental service after my uhaul was stolen recovered there

Janet H.  |  Expérience générale 
Évaluation :
5

Excellent customer service

david j.  |  Expérience générale 
Évaluation :
1

This is not a valid comment box - not enough space so I am changing your rating to poor.

donna h.  |  Réservation 
Évaluation :
4

I wish there was an option to move out of the storage unit without having to come in person. I tried calling but they said I have to personally come and state that I'm done using the storage.

Andrea Angeli G.  |  Expérience générale 
Évaluation :
1

This was the worst experience with ANY business I have ever had. I'm a reasonable, professional human and not one thing was communicated appropriately or up front to me. I do not recommend uhaul.

ronda b.  |  Expérience générale 
Évaluation :
5

My service was delivery of UBoxes shipped from Austin. Araceli and Neshia were outstanding. Accommodating, great communication, and excellent customer service. CA experience was very different/costly

Kristine W.  |  Expérience générale 
Évaluation :
3

Wait times were longer than I've experienced previously at other locations. During the college move-in weekends (8/18 &19 and 8/25 & 26) I waited in line line for no less than 30 minutes.

Donna C.  |  Expérience générale 
Évaluation :
2

Hr + wait in line Unknowledgable but polite staff Reservation error

christina c.  |  Réservation 
Évaluation :
5

Excellent

Judy J.  |  Expérience générale 
Évaluation :
5

Third summer I've used this facility. Never an issue with anything. Friendly, knowledgeable and quick service. I'll be back to use your equipment and facilities

Hugh M.  |  Expérience générale 
Évaluation :
5

Excellent and well run facility.

Carlos C.  |  Expérience générale 
Évaluation :
5

Great service

Amit K.  |  Expérience générale 
Évaluation :
1

Billing practices, though legal, aren't to upstanding. I was charged a full month for only a few days. Apparently they don't prorate your days of use. 2 days billed same as 30 days! NOT NICE.

phyllis f.  |  Expérience générale 
Évaluation :
5

Merci

Lois N.  |  Expérience générale 
Évaluation :
5

Staff is knowledgable and friendly! Everyone is helpful. Will use facility again and would recommend!

Kim T.  |  Expérience générale 
Évaluation :
5

Would definitely use again.

Marylin H.  |  Expérience générale 
Évaluation :
5

The whole process was easy, everthibg was clean abd the girl at the front desk made sure that I knew that the shattered window was being taken care of.

Jordan A.  |  Réservation 
Évaluation :
2

The facility does not pick up the phone. It is very difficult to arrange for an appointment to get my belonging from the Ubox

Mohamed B.  |  Expérience générale 
Évaluation :
5

Very helpful

Julia P.  |  Réservation 
Évaluation :
3

the 10 x10 rental was high 150 $a mo but with the late fees a additional 80 $it was too much I must find a cheaper place thx aloha or nothing at all

KEITH R.  |  Expérience générale 
Évaluation :
5

The process of obtaining our storage room and returning the U-Haul trailer could not have been any easier.

Carlos C.  |  Réservation 
Évaluation :
1

The communication between the staff is terrible. As a customer, I tried to be understanding but the staff was very unorganized and scheduling a delivery of my ubox was the worst. Work on communication

Beatriz A.  |  Expérience générale 
Évaluation :
5

The young woman that helped us at checkout was superb. Excellent attitude and incredible helpful and efficient, very much appreciated!

Lucas L.  |  Expérience générale 
Évaluation :
5

Shiloh was very helpful and knowledgeable. Merci.

Stephen T.  |  Réservation 
Évaluation :
5

The folks at this facility are golden, absolutely fantastic to work with, keeping the place spotless and always cheerful and helpful.

RICHARD M.  |  Expérience générale 
Évaluation :
5

Staff was helpful and courteous.

Marylin H.  |  Réservation 
Évaluation :
5

Thank you! There was an issue with the delivery and it was straightened out quickly and efficiently.

lydia k.  |  Expérience générale 
Évaluation :
5

The staff made a complicated move much more doable, and we're flexible and fair throughout our move and storage experience. Merci.

STEVEN J.  |  Expérience générale 
Évaluation :
5

Thank you for making this a smooth experience. We have now moved out of the storage facility and appreciate having a short term solution to our moving needs.

JAMES D.  |  Expérience générale 
Évaluation :
3

I did not go to the facility, but my moving help said it took some time for my ubox to be taken out of the storage area. This meant my ubox was delivered an hour and a half or so late.

Gerardo R.  |  Expérience générale 
Évaluation :
4

Having the convenience of storage at the point of dropping off the moving truck was extremely helpful. Merci.

Marni E.  |  Expérience générale 
Évaluation :
3

I've been here for 6yrs, steady increases and charging to use the trash. Left me feeling nicked and dimed! Only reason to recommend, is location

EARL B.  |  Expérience générale 
Évaluation :
5

The staff is always accommodating.

PATRICIA B.  |  Expérience générale 
Évaluation :
5

Everything is everything.

DANIEL T.  |  Expérience générale 
Évaluation :
1

the people at the oxford st in rhode island...no one was helpful except to cover their own job..took forever, sarcastic, didnt care about customers. the entire system for u-boxes should be overhauled.

Jeramiah J.  |  Expérience générale 
Évaluation :
5

Very nice experience. Pain free!

mike o.  |  Expérience générale 
Évaluation :
3

I was shocked to learn that you wouldn't prorate the rental after seven months of payments. When I asked to speak to a customer relations person I was disconnected. They had my number and could have

Iris B.  |  Expérience générale 
Évaluation :
5

They were very accommodating. I didn't call 24 hours in advance to pick up my Ubox but Earnest stayed late to retrieve it for me and place it on the trailer for me to take.

Randall W.  |  Expérience générale 
Évaluation :
5

Am so grateful they were there when needed. So appreaciated the ability to store my things in a safe place.

marcia s.  |  Expérience générale 
Évaluation :
5

Clean facility, friendly staff. Easy to sign up for auto-pay and then cancel when no longer needed. I will use again for my storage needs. My favorite part of a storage place is the retail store.

BEATRIZ H.  |  Expérience générale 
Évaluation :
4

The local facility on Ben White was exceptional. However, when they aren't answering their phones and you get transferred to the call center you get a different experience. Call center was lousy.

richard p.  |  Expérience générale 
Évaluation :
5

I think they should be open later to help people who need to move or have access to their unit after work. Overall, great place to use for storage.

jeffrey t.  |  Expérience générale 
Évaluation :
5

Efficient and friendly

dave z.  |  Expérience générale 
Évaluation :
4

Great customer service and the facility met all of my needs

Matthew K.  |  Expérience générale 
Évaluation :
4

Very clean facility and I never once had a worry about the safety of my belongings. I only ranked this 4/5 stars, though, because the ACCESS hours were not that convenient for a standard 9-5 job.

Jonathan G.  |  Expérience générale 
Non reviews have been submitted for this location.

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