Customer Reviews for U-Haul Moving & Storage at Ben White

13 311 évaluations

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 12/24/2021: 7h00 am à 4h00 pm
  • 12/25/2021: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCELLO W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANDRO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R. 
Évaluation :
3

Online I was offered one month free storage but at the store it wasn't applied. Got an email today saying my reservation was cancelled and at the store they couldn't find my reservation it took an hour to book. What's going on?

RACHEL B. 
Évaluation :
5

No improvements necessary. the staff was friendly and helpful. Check in and check out were easy and fast. A great experience

Jim C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Micah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN B. 
Évaluation :
5

More locations open on a Sunday. This location was farther from the house than I liked.

Steven C. 
Évaluation :
2

So my fiancé and I moved from Long Beach, CA to Austin, Texas recently. There were no trucks available to rent until December but we were moving mid November so we had to rent the U-boxes. We were quoted a price then charged 200 $more than that. We tried to get the 200 $removed from our quote, someone said they would correct it but the price never changed. Then when we received the email that our U-boxes are here in Austin on the 24th, we called to have someone drop them off outside our apartment (since we were told that was part of our quote, having someone drop them off) and the lady was rude and just kept talking about mover help. She also told us our U-boxes are in Austin, 10 minutes away, but they can't be dropped off until December 6. But of course guess what they also charge, even though we have no control over that and would love our U-boxes right away, rent! So we were going to get charged an extra 150 $for them to drop our boxes off outside our apartment on the 6th but also get charged another almost 400 $for renting the boxes on the 5th. So we decided to go to the U-haul store ten minutes away and see if they can do anything to help. All they suggested is that we rent one of their trucks for a day and they could attach our U-boxes one at a time to the back of the truck until we were done unloading. Overall very annoying experience and they say there aren't any hidden fees but it seems like there are.

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan T. 
Évaluation :
3

Staff here were a mixed bag of professionalism and entirely unhelpful when dropping off the vehicle trailer.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
4

The only negative thing was that the person that was on-site was rude and rushing us off the truck. Maybe it was because he was tired but it came off badly.

Bianca L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

The pickup, journey with, and return of the trailer were great as usual. No problems at all. We do this (1000-mile trip) usually twice a year .

Leslie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSSELL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDISON T. 
Évaluation :
1

I returned equipment after hours and logged into uhaul site to check off on the return and the message displayed on website was everything was completed. No option to return. YET I still got charged an extra 20 $for after hours service. RIDICULOUS

Lucas D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

THOMAS JAMES L. 
Évaluation :
5

Be Patient - the UHaul process is a lengthy process and the employees are just doing their job following this process. If you get frustrated because of the waiting - blame the process not the workers. UHaul could do several things what would expedite the rental process. This is where they could improve their customer service - invest more in the digital process.

REED H. 
Évaluation :
5

Very helpful staff, good location, easy to rent.

ALICIA G. 
Évaluation :
4

Clearer communication with staff checking the customer in. Not hearing and responding to communication correctly.

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COURTNEY J. 
Évaluation :
4

The woman who helped me behind the counter was mumbling and rude and perhaps she just learned of a death in the family but she could not have cared less about the transaction with me.

Brenda M. 
Évaluation :
5

Dual screen at the counter, one for the Uhaul employee and the other for the customer. This would expedite communication, especially when customer can't hear questions asked.

Benjamin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WONJAE Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

The girl that helped me was not friendly in the least bit, although she did her job well. It would have been nice to have a smile, she seemed like she was not happy to be there. Same with the guy checking in my vehicle. There were two vehicles ahead of me and I pulled up and got out. He told me to get back in a van, that was already difficult to climb into and move the car forward. He didn't seem happy either.

GRETCHEN W. 
Évaluation :
3

What I reserved was not available when I went to pick it up!

LESLIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BELITA G. 
Évaluation :
3

Make key drop easier. The picture didn't look anything like what it looked like or where it was. It was also hidden behind returned trailers. I wandered around the lot for like 15 min trying to find it. Extremely inconvenient.

VALERIE L. 
Évaluation :
2

Agents were not friendly with all customers while in line

NICHOLAS A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
4

Upon return, while in the cabin of the vehicle, the employee who received the truck asked if I filled the gas to the level it was at before use. I said I did and showed him 2 time-marked photographs of the gas gauge before and after use (he could also see the physical gauge just inches from his face in the driver's seat). The 'after' pic and physical gauge clearly showed there was more gas in the vehicle than when I received it. He then asked if I wanted the total price. I said yes. I then asked to see the charges itemized and he said he already submitted them but that he sent the receipt to my email address. I walked away, bringing the receipt up on my phone. The employee had wrongly charged me 4,50 $ for a gallon of gas anyway. I then walked into the U-Haul rental office. I showed the staff what happened and the manager took care of it quickly and professionally. In fact, the few times I've dealt with that manager have been great. The guy is a class act.

Anthony C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rod K. 
Évaluation :
3

The associates , literally deal with some tough customers, so that puts him on the defense not every customer is the same. Other than that's a great place and I love dimples.

PHILIP L. 
Évaluation :
3

The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.

Christina R.  |  Online Move In 
Évaluation :
2

Front desk person was extremely rude, heavy female, long dark hair. Truck cab smelled like cigarettes and feces. Truck drove well and box was clean. Drop off person was friendly. Rental price was fair.

ALAN H. 
Évaluation :
1

I would recommend no one ever come to this location. Mandy and Caleb were so rude and the least helpful people I have ever come across in the service industry so far. I don't write reviews or fill out surveys but these people sucked so bad.

CHRISTIAN A. 
Évaluation :
1

My original pick up was supposed to be the Slaughter location...my reservation says Slaughter location. When I go pick up the truck...they switched locations to the Ben White location. I never book at the Ben White location because I never have a good experience with that location. Why the guy at the get upset at me for asking why the price I was quoted and the price he to told me was different is beyond me. I as a customer should know what every dollar I spend with a company is for.

LEROY M. 
Évaluation :
3

The staff on site are less than enthusiastic to be at work and are not willing to move from their seat to help you. It was unbelievable frustrating and they have no place in a customer service position.

Christina R. 
Évaluation :
5

Caleb runs a a good crew here. It's great to see familiar faces and know that is will get in and out quick. The new faces were surprising and fun. The truck drove like the magic school bus. It fit all the goods and got moved with no damage. The blankets covered everything. Just like a blanket. Just like a cartoon adventure we acquired a Dragon, a Clipboard, and an original painted postcard of abstract dragons. Yep!

JACOB W. 
Évaluation :
5

Ivy schrader is amazing!

AUTUMN R. 
Évaluation :
4

Keep up the great service!

RICHARD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon M.  |  Expérience générale 
Évaluation :
3

There truck was being cleaned from the homeless the night before. The uhaul staff failed to remove dirty loaded needles of drugs from the truck before sending us off. Our movers found it and alerted us.

LELAND L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE MOSEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clinton C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DOUGLAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clayton W. 
Évaluation :
3

Door rattled uncontrollably.

STEVEN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale L. 
Évaluation :
5

It was really easy to understand what I needed to do, as I don't use UHAUL all that often. The front desk gentleman named Adrian was really sweet and talked through the process to me with ease and helped me understand what I needed to do. I appreciate his kindness and his calm nature.

RACHEL F. 
Évaluation :
5

Long line, 4 -5 people working the counter but only 2 helping customers. Line should be separated into online checkout, store supplies, and regular equipment rentals and inquiries.

Derek D. 
Évaluation :
5

Nothing--it was great.

CHARIS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFERY V. 
Évaluation :
1

Do not say use the app because it don't work!!!!!!! And then you guys charge 20 more!

Brianda C. 
Évaluation :
5

You guys were awesome in every way! I wouldn't trade my experience for anything. Thank you for making my needs easier to reach. I'll see you soon.

MARCIE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEENAPPA P. 
Évaluation :
5

Service speedy

Geronimo E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KELLY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL V. 
Évaluation :
4

I returned the trailer after hours so the location was empty of personnel. Although the location was clean, it seemed to have a high volume so it was packed with trailers and trucks. We worked our way to the equipment rental area and found it was well marked and instructions were clearly posted. Being after hours, though, the location was only moderately lit and there were transient people there digging through the trash bins. It was a bit scary and uncomfortable. I will recommend that my friends use the location only during the day and not after hours.

STEPHAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN S. 
Évaluation :
3

Don't charge 5 $to use the trucks tow hitch

SEAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONITA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MONTE Y. 
Évaluation :
5

Price was a tad high, but everything else was perfect

CHARLES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIAH S. 
Évaluation :
2

I wasn't impressed that I was flagged for no reason and had to wait an extra 45 min. I didn't feel U-Haul apologized or desired to compensate my time

RICHARDMICHAEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NATHAN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dai D. 
Évaluation :
4

Really sketchy area, getting gas just up the road before returning was not enjoyable.

Nathan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Juan R. 
Évaluation :
5

keep doing what you're doing. Hey sell me one of those motorcycle trailers.

MICHAEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL S. 
Évaluation :
1

Caleb is a rude condescending jerk

Chauntel R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN ALLAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leigh B. 
Évaluation :
5

The employees were efficient and knew their equipment.

Randy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLES M. 
Évaluation :
1

The truck wouldn't start after picking it up and driving no further than 20 miles. Seems that it was either a battery or alternator issue, which I obviously can't fault the location for. But U-Haul corporate roadside assistance took more than 45 minutes ON HOLD for me to speak to someone about what could possibly be done to move forward with this. This is also after I had filed an online claim for roadside assistance and gotten zero update about a service provider located, ETA, or anything else. Finally my girlfriend was able to walk to a gas station down Interstate 35 to buy a set of jumper cables and we were able to get the U-Haul truck jumped off and taken back home. Again, can't fault the office for the issues with that specific truck. But the general lack of timeliness and glaring lack of any meaningful communication on behalf of U-Haul is what the real problem is here. Oh, I was also supposed to hear back from a U-Haul rep yesterday who was going to refund my U-Haul charges and reimburse us for the purchase of jumper cables. I still haven't heard from anyone at U-Haul corporate.

DANIEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
3

The parking lot was torn up and dirty. They charge me for 11 gallons of gasoline and I was much closer to 5 gallons low when I turned it in. The back of the truck was not dirty but the pads were not folded.

Robert S. 
Évaluation :
3

Bad customer service I went in person to reserve the truck went I went to pick it up on Sunday they couldn't find my reservation I got very upset the guy that help was rude with me like he hated that I was complaining. While I was dealing with my problem I got a phone call from a location wait North out of my way asking me if I still needed it. The lady that took my reservation never told me that I could pick up the truck from another location. I specifically told her that I was picking up at Ben White location she said yes the truck was going to be there. So yes I am very upset with your customer service.

ZOILA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

understandably so, it backs up early in the morning on the last days of the month. possibly have more people working at that time to get people checked out quicker. Everyone was working hard, just took an hour to get checked out, with only 6 people in line ahead of me.

DELU D. 
Évaluation :
3

Need better ETA arrival. This can be done with a simple phone call or e-mail. This allows Customer to quickly be at U-haul to pick up. This reduces congestion at the store. Also, your "delivered" price is way too high. That's why we picked up ourselves.

Kenneth O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
1

Customer reps at counter are very rude. They have Zero customer service skills. I will never bring or recommend business to this location. I have over 30 years of being a Uhaul customer, and this place is the worst ever experience.

JOHN W. 
Évaluation :
5

Could not have been easier. Pulled in, trailer disconnected and I was on my way in about 5 minutes.

DORIAN C. 
Évaluation :
1

Customer service from start to finish were not friendly, had poor communication and no customer service etiquette at all!

CHARLOTTE H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline W.  |  Expérience générale 
Évaluation :
5

Wonderful staff, always ready to assist.

Peter D.  |  Expérience générale 
Évaluation :
5

Customer friendly, clean and a good location.

Claudia V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woody H.  |  Expérience générale 
Évaluation :
5

I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!

Angela C.  |  Premières impressions 
Évaluation :
2

Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was "their" parking and customers can't park there. When I asked where we should move he stated he didn't know but I can't stay where I'm at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them "you can't park here". We both asked again where we should park and the employee began to get frustrated only stating "I don't know but not here". We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee's statements and lack of help to know where we should park to unload.

Mark P.  |  Online Move In 
Évaluation :
4

We screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.

COREY Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA T.  |  Expérience générale 
Évaluation :
4

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 

Jesse S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice B.  |  Online Move In 
Évaluation :
1

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it'd be days until they'd get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Megan P.  |  Premières impressions 
Évaluation :
5

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Judith W.  |  Expérience générale 
Évaluation :
1

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn't Mandi's fault. She was handcuffed by a horrible policy.

Logan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K.  |  Online Move In 
Évaluation :
5

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

COREY Z.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zeus m.  |  Expérience générale 
Évaluation :
3

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Maritsa L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan D.  |  Online Move In 
Évaluation :
4

Good experience. Please fix your alarms, I almost went deaf.

Michael T.  |  Online Move In 
Évaluation :
5

There were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.

Fadzai C.  |  Premières impressions 
Évaluation :
5

Pleasant Customer Service Rep (at counter)

Daniel C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Premières impressions 
Évaluation :
5

The lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.

Estella M.  |  Premières impressions 
Évaluation :
5

Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!

JOHN W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arianna H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Indira R.  |  Online Move In 
Évaluation :
5

Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!

Debra X.  |  Premières impressions 
Évaluation :
5

Im happy

MICHAEL S.  |  Premières impressions 
Évaluation :
4

There's never a safe way to move in or out of a storage facility or home but having the things you need is the best step by providing the best equipment for your customers you've proven that you care enough about the situation and safety of my transition that I'm recommending to review overall. BEST MOVING AND STORAGE TO LOOK FOR IN AUSTIN TEXAS. GERALD JACKSON.

GERALD DEAN J.  |  Premières impressions 
Évaluation :
4

He was friendly and professional. I liked that he was looking at me while explaining the procedure.

EUPHRACIA R.  |  Premières impressions 
Évaluation :
4

Office/counter staff was wonderful. Garage/outdoor staff was gruff and confused. One told me to park in one spot, then another came out to tell me to move the truck to another spot, and then another came out to tell me to move it to another parking lot. But the ladies behind the counter, particularly Taylor, were wonderful. They saved the day with their kindness.

Peter D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzanne B.  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly Uhaul is the only way to stor6 your belongings as for as I am concerned

Jon H.  |  Online Move In 
Évaluation :
4

The safety bar at the edge of the loading dock is a safety hazard. Easily rolling items off of the truck is impossible. Injury to the people unloading a truck is pretty much guaranteed.

William O.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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