Customer Reviews for U-Haul Moving & Storage at Ben White

13 976 évaluations

304 E Ben White Blvd   Austin, TX 78704
(@ Woodbury W Of Ih 35)

(512) 447-9875

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm

Services dans cet établissement :

Pour nous contacter

(512) 447-9875

304 E Ben White Blvd
Austin, TX 78704
(@ Woodbury W Of Ih 35)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 7/4/2022: 7h00 am à 5h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria B. 
Évaluation :
1

Very poor customer service, I wanted to file an extension on a truck but instead was treated very rudely and yelled at on the phone by 2 different lady. Felt humiliated

Abimbola N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARILYN V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vanessa P. 
Évaluation :
2

Thx!

Juan F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elizabeth K. 
Évaluation :
5

Very friendly and helpful

ida D. 
Évaluation :
5

Excellent rental on both ends!

Ralph E. 
Évaluation :
5

My truck broke down. So... don't have trucks that break down?

Bryan R. 
Évaluation :
5

the facility was clean and secured the unit came sealed with pest control in place to prevent any problems. each unit is access coded ,there is a multi height loading dock ,plenty of flat dollies and lumber style dollies that mattress and tables can be transported with and a canopy over the dock. the staff was very helpful. exceeded expectations.

JONATHAN G.  |  Expérience générale 
Évaluation :
5

I love it imma use it all the time I got a lot of parties coming up

WAYMON K. 
Évaluation :
5

There is really nothing I can think of to improve, Mandy made an extremely stressful and trying move for me so much smoother made me laugh where it could have been horribly straightforward just business and not friendly whatsoever so I left very well informed yet feeling like I wasn't just a number

Letcia F. 
Évaluation :
2

The truck was brown cleaned, but the cabin and exterior had not been washed. The customer service rep I dealt with when picking up the truck was unmotivated and provided poor customer service. Did not care that customers had to wait extended periods to check out or pick up a vehicle. Long line of customers waiting and all were frustrated at the lack of service from this rep.

Scott W. 
Évaluation :
5

Very friendly and helpful

ida D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ME M. 
Évaluation :
4

The after hours return felt really unsafe. The parking lot is sketchy and not well marked.

Amanda R. 
Évaluation :
5

Was a great experience. Great customer service from the woman I worked with at pickup to the really nice young man who helped me at drop off, he was professional and super friendly, plus patient, even though it was close to closing, he was really great!!!!

Seda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Myah G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny V.  |  Premières impressions 
Évaluation :
3

The customer service at the 304 E Ben White location was absolutely abysmal. I've never been spoken to so rudely in my life, by someone whose services I'm paying for. I felt completely dehumanized by two employees. Mandy was particularly awful, being extremely vague with her instructions to find my pod and insulting my intelligence when I asked for clarification. Another woman at the front desk was also insulting, regarding me not having an alternate phone number. Both women laughed when another customer made a creepy comment about/at me. The only bright spot in my interaction with this location was the manager, Ivy. She was very kind and listened to my concerns, and assured me that the way the others spoke to me was not acceptable. Also a forklift driver whose name i didn't get, he was very helpful in locating my pod when Mandy refused to provide information.

Emily J. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jacqueline S. 
Évaluation :
1

I reserved a dolly with the van, when I get to U-Haul Ben White, I was told no dolly available, yet I explain that the website confirmed a dolly for me. I had to go to another U-Haul to get a dolly after calling customer service. The woman who "helped" me at ben white was kind of on her cell a bit and did not reach out to other U-Haul for the equipment I needed. I was overcharged for everything, how does a $19 in city rental become a $77 price? Total rip off and poor customer service.

Pete W. 
Évaluation :
3

The app couldn't locate me even with my location services on. The printer was out in the office and the staff was struggling to use your own software, which obviously needs improvement. The staff was nice. The equipment was in good working order. No surprises on drop-off.

Kevin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allan S. 
Évaluation :
5

Passenger back tire got shredded on the 1st day. Had to call roadside assistance. They got there in good timing & replaced the tire. Other than that...everything was good.

Jodie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith K. 
Évaluation :
3

Trailer tire was out of balance and wobbled. Staff was unprofessional and rude (Jessica is not friendly). Upon return, staff asked me to park the trailer so he wouldn't have to move it on his own.

Patrick S. 
Évaluation :
1

The logistics of this location are horrendous

Tyler J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carter D. 
Évaluation :
1

I drove 50 miles on the truck. I used less than 1/8th of a tank. It was late and I was willing to take a reasonable fuel fee by not refueling it myself. Than I got billed $172 for fuel. That is outrageous and totally unacceptable. I have read through all the electronic communications and agreements and cannot find anything about fuel rates. I wanted to refuel after I saw the charge, but there was no way to cancel the drop off and go get 4 gallons of gas. If this is not handled, I will never use Uhaul again and share my experience with family and friends. $172 for 4-5 gallons of gas? The truck rental with miles was $100. I even bought the insurance. Please help.

Adam Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alejandro S. 
Évaluation :
3

The property and parking lots all entirely need to be leveled and re-paved. This will make it easier for the employees who have to lift move or slightly rotate trailers.

Carlos J. 
Évaluation :
1

Online booking didn't work. Had to wait in line for an hour to get a rental.

Jason T. 
Évaluation :
5

I hoped that the truck would be washed and cleaned

Tony G. 
Évaluation :
1

Upon returning my vehicle, I felt very unsafe as the location had at least 5 homeless men in the return bays.

SYDNEY L. 
Évaluation :
5

Employees very helpful. Assistance with removal of dolly with ease. Very quick and great service!

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larson S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather V. 
Évaluation :
3

Took me 1,5 hours to check in today. Only had 1 person working front area, for a long single file line of about 20 people.

Ken H. 
Évaluation :
3

Well today (Sunday June 5th) there was only 1 person checking people in for their reservation. Which I understand it is hard to find good workers these days. But it took me two hours in line to get the van.

Andrew M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXIS T. 
Évaluation :
1

Not only did I wait over an hour in line after online check in wasn't working but then they didn't even have the equipment I reserved because they said I missed my pick up time. The whole experience was terrible.

TIMOTHY K. 
Évaluation :
2

The manager at this site was extremely rude. We did the mobile check in and when it was time to pick up the keys it stated, “skip the line, go right up to the counter.” Mind you there is a line of people that haven't moved the entire time we were doing the online checkin. We attempted to respectfully go to the side counter as recommend per the website. The manager yelled at my husband to get back in line. When he stated the mobile check in told us to come up here, he didn't help. Thankfully the staff member at the counter was familiar with this and helped us right away. Shocking a manager doesn't know their own policies and would yell at a customer for attempting to follow them.

David R. 
Évaluation :
4

The whole mobile experience software is awesome. But finding your truck ( finally) and it's boxed in. So you keep changing trucks until you find one you can get out. THEN you find out that you have to go back in the main office where there is a long line because the keys are kept at the front counter. That kind of defeated the whole purpose of the software

Steve K. 
Évaluation :
3

After a 45 minute wait in line, I finally made it to the front. They did not have the appliance dolly I reserved. I told them it was guaranteed in the email confirmation I received. The rep argued that a dolly was not equipment and therefore was not guaranteed. I argued that it was certainly equipment and was even designated as such in the order process. I asked if it was not available, why wasn't I notified, because I could have gone to a different location, to which I got a “snarky” reply from the woman next to her that “ You can still go somewhere else”. I asked to see the manager and told he was busy and would not see me. I asked for his name and contact information and was given it. I was then told I could wait but it would probably “quite a while” until he would talk to me. I then said, “ I will contact him. I just want the trailer that I rented.” Again, the reply was “Well, that's ALL you're gonna get.” I have never encountered such unprofessionalism, rudeness and outright disrespect for customer service and will NEVER use this location again. I usually use the Bluff Springs location, where Angela is always courteous, professional and friendly. I booked through her online, but the location was changed two days before my pickup to the Ben White location. I called her and discovered that the trailer she had, although the correct size, did not have the ramp, which was necessary for what I needed. Otherwise, I would have used her again. I know it is summer, the busiest moving time of the year. I know that the Ben White location is one of the busiest in Austin, which is why I arrived at 9:15 for a 10:00 pickup. I was expecting a protracted wait time and was prepared for that. What I was NOT prepared for was the one woman (who wasn't even the woman waiting on me) who seemed to be “ in charge” and obviously does not understand nor honor the concept that she is in the customer service business. There was no excuse for her behavior and attitude, which I saw during my long wait as she argued with other customers and was disrespectful to them. More than three people ahead of me in line exited, cursing the store, one calling her a “bitch” so that everyone heard. I will be contacting the store manager to personally inform him of what transpired. This NOT acceptable business practice!

Elise P. 
Évaluation :
5

Excellent customer service! This is the first time I ever rented a trailer to haul my belongings for move and it turned out to be a fantastic experience. I was apprehensive at first but with the direction of the U-Haul staff, everything worked out just fine!

Jacob A. 
Évaluation :
5

Made many changes to my uhaul request and each time a uhaul representative was helpful and easy to accommodate my request.

Maria Del Rosari F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jessica C. 
Évaluation :
1

Person working the counter was very rude and refused both my and another customers option to be handed our keys. We had both used the online 24/7 option and she said that didn't matter to her and we still needed to wait in line. Since I had already checked in on my phone and then had to wait, the clock had already been running for over 30 minutes by the time I drove away

shea B. 
Évaluation :
2

Very rude return vehicle guy, super snippy and mean for no reason like he had some personal grudge against me even though I didn't know who he was. Felt personal, was hurtful, and unprofessional.

Andrea P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judas A. 
Évaluation :
3

Try to keep up to date inventory's little more accurately. Wasn't able to rent a utility dolly the day of the move

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond A. 
Évaluation :
4

Easy dropoff

Charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian V. 
Évaluation :
1

I usually don't like posting negative feedback. But the personnel at this location is terrible. They are very rude and have no sense of customer service. It's clear that they hate their job. In fact they should not be behind the counter. I have never been treated this badly. The funniest thing is that they treated everyone that was there exactly the same: rude, unfriendly and not trying to solve problem. Take my word for it: If you try to avoid this location.

Kone K. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
5

24 hour return, fast and friendly. I always return to this location! No where else.

Eric J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tarek A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nicholas B. 
Évaluation :
5

Still haven't received remainder of deposit 24hours later

Terry H. 
Évaluation :
3

This location was hard to get in and out of. There were a lot of trucks and trailers in the equipment drop off so it was difficult to find a place to park the truck and trailer. Close to the interstate though.

Wayne W. 
Évaluation :
3

Understaffed / staff that were there were very supportive but took a very long time to get the rental.

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESUS C. 
Évaluation :
5

We were handled with care and professionalism!

karen S. 
Évaluation :
5

Every interaction I had with the employees at this location, both on the phone and in-person, was great. No complaints. Courteous, respectful, and helpful. There were many people in line to get served on a Monday (Memorial Day). But employees worked hard to treat everyone as if they were the #1, and only, customer of the day. So kudos to the team at the Ben White location in Austin!

Robert F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ash K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Payton L. 
Évaluation :
5

Easy drop off

James F. 
Évaluation :
2

Waited in a line for almost a hour getting the car hauler for a reservation at 9:30 . Need more employees working the desk

Chris T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIO L. 
Évaluation :
2

First, The customer service is not friendly. When I do not understand what he was saying, he just repeated what he said and never explain. I have to guess what he means. Secondly, less than one year when I used Uhaul from Houston to Austin, I paid about $240 for two days rental. It was in 2021 Summer. This time, the same distance from Austin to Houston for 2 days rental, I paid more than $400. Why does the price jump up so high? Lastly, the truck gas was in half of the tank. How can I accurately calculate to fill the tank to half when I return the truck?! I filled the tank to 3/4, it means I filled the gas tank more than what I got. Based on current gas price, it means I paid more than $20 for extra gasoline. But Uhaul does not refund me for extra gas amount. The situation is if we fill the gas tank less than when we pick up, Uhaul charge us the money. But when we return the truck with gasoline amount more than we picked up (because that location kept the tank not full, and we are hardly to fill exactly half of the tank, we filled 3/4 of the tank), and Uhaul does not refund the customer for extra money I paid for the gasoline. It is not fair business. I hope Uhaul should refund me the money for extra gas I paid. I really appreciate.

Guijin L. 
Évaluation :
4

Probably need to find ways to speed up final check in during pick hours. It's Austin!

Ruben R. 
Évaluation :
1

Staff rude, mean and not helpful at all

Marios L. 
Évaluation :
2

The manager who helped us lacked people skills. My vehicle had a high speed wobble between 65-70 mph. This manger should have not rented until fixed. I am EXTREMELY disappointed with renting this vehicle from this Austin location. Drive over 1000 miles shaking the whole time. Unacceptable

ANTHONY M. 
Évaluation :
5

great service even though they were very busy, I was taken care right away with efficient and courteous attention.

JAIME C. 
Évaluation :
1

Never seen such worse business and staff. Total embarrassment to be associated with Uhaul. Not sure you even care. I had to go to 6 different Uhaul locations to get what I requested

rodger A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Javon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Balint P. 
Évaluation :
3

The gas gauge was inaccurate. The contract had been marked Full, but the tank was not full and I ended up returning the vehicle with more gas in the tank than I received.

Doris R. 
Évaluation :
5

I've been using uHaul for 4 decades. Hopefully that says it all.

Douglas G. 
Évaluation :
5

Ivy was very pleasant on the check in process. Was very quick and made the experience great

TED G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Easy, quick return process

Hans S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francisco R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon H. 
Évaluation :
5

Self serve and site had major issues. Took 30m just to get to the screen where I could get the key from the desk, much faster to just reserve time of. Similarly upon returning the U-Haul site was down entirely.

Rudiger B. 
Évaluation :
1

My truck wasn't at the location that was confirmed, I waited 30 minutes in line, they told me to call 800 number, sent me to different location and was told I'd have to wait in line again, waited another hour in line. My movers waited around for over an hour.

Sarah E. 
Évaluation :
1

My first trailer was cancelled because the brake lights didn't work, I went to another location and was charged for a utility dolly when I did not get one. I tried to dispute the charge and got no correspondence, received my receipt in my inbox the next day. I will be contacting customer support and I would like this refunded promptly. Uhaul has been a major hassle every time I have tried to use you.

Brady T. 
Évaluation :
2

Always short-staffed. with incredible wait times (up to an hour), any time of day, whether to buy 5 boxes or set up a $1000-plus rental. Suggest a) segregate rental buyers from product-only buyers, and b) pay more, to get more staff! If you care enough about your service levels to ask for feedback, pay attention to what you get back. Your wait times are insulting to customers, bad for business, and foolish. Your app to take photos of damage is inadequate. Using my iPhone 7, it simply vanished from my screen when I was almost done. The office reinstated it, and the same thing happened. I went back to the office and an unfriendly staff person said "just take photos with your phone - it will date-stamp them." Well, if that is the case, why ask clients to bother with your broken, stupid, worthless app????

Richard E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
4

It's really expensive but if people pay it and you don't have very many empty ones, go for it. I shouldn't have kept mine for so long, but the coronavirus delayed my bigger apartment.

Richard Y.  |  Expérience générale 
Évaluation :
4

The price for storage was very high, and I did not appreciate the smell of pesticides all over everything. But the facilities are clean and well maintained.

Michael P.  |  Expérience générale 
Évaluation :
5

This review means NOTHING. I've been asked OVER AND OVER to review my MOVE IN when I HAVENT MOVED IN YET. I just signed up online for next week. LEAVE ME ALONE, for MY'S sake.

Daniel Z.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Misty R.  |  Expérience générale 
Évaluation :
5

It would have been nice to know access for loading was restricted so early in evening. Could not use double doors for second load. With homeless population close by it is worth it for security

BagnBaggage S.  |  Premières impressions 
Évaluation :
5

Everyone was very helpful and friendly. I had a great experience and will definitely use again.

Laura B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ethan s.  |  Expérience générale 
Évaluation :
1

Customer service non-existent.

Aranka (ari) H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marco B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John Jr D.  |  Premières impressions 
Évaluation :
5

The staff were very helpful and willing to answer all of my questions. They even provided me a bigger storage space when I asked for one.

Laura B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Darrell G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie H.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth G.  |  Expérience générale 
Évaluation :
5

Customer service is understanding and no vacancy notice is required. Lots of flexibility

Evelyn R.  |  Expérience générale 
Évaluation :
1

The facility was ok, but the staff were honestly incompetent and rude. Jessica was rude to me a few times when I was checking in, and she got me set up at the wrong storage unit. That wasted about an hour of my movers time that they could have spent unloading my truck. And the older lady was not very helpful, either. I went over there to check out, and it looked like she was busy. So I waited for her to finish. I couldn't help but notice it was taking awhile for her to wrap up what I thought she was doing on the computer. Turns out, she was dorking around on her cell phone and was completely oblivious to the fact that a customer was waiting on her. The location was okay, but the front desk staff are rude, aloof to customers and don't seem to know how to do their jobs right. Either re train them, or get new staff, please.

Samuel H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EUPHRACIA R.  |  Expérience générale 
Évaluation :
4

Wasn't aware unit was up a flight of stairs until getting to site. Worker at location was able to switch for a unit with elevator access and was very helpful.

Jacob V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Premières impressions 
Évaluation :
5

Staff were very friendly and helpful. Connie Garcia was wonderful and extremely helpful in ensuring our satisfaction!

Misty R.  |  Premières impressions 
Évaluation :
5

I haul should let long term customers pick dates 1sr - the 15th. Or bulk dates if customers has auto pay.

MARGUERITE J.  |  Expérience générale 
Évaluation :
5

Everyone was always very friendly and helpful. I've rented from here several times in the past 5 years or so and have always had a great experience.

Connie S.  |  Expérience générale 
Évaluation :
5

I would use U-Haul again for storage. I just don't have a need for it right now.

Thomas H.  |  Expérience générale 
Évaluation :
3

Long-time storage customer, never late with payment. Rented trucks and trailers for move in, moving storage contents, and storage checkout. The alarm at the Ben White facility is deafening and incessant. Why can't this be disabled or another method of alert used? It is a problem for individuals with sound sensitivities. Treated like dirt in the office. Didn't expect to be treated like royalty in the office but still...a little courtesy/professionalism goes a long way.

Kimberly F.  |  Expérience générale 
Évaluation :
1

First I can from Ohio they out the wrong hitch onto my truck then they messed up my whole reservation got here for charged for locks twice bcuz my original storage space they didn't honor so I ended up with two small storage spaces which all of my things didn't fit in them then I was told that all of my reservations were the same for here and the drop off was for another part of Texas nobody knows about then was told I had to pay $250 not bcuz if some mistake I made but from the original person who completed the the paperwork did what they wanted and told us it would be changed by the time we arrived but I wasn't. So in short the hitch wrecked my truck, my storage space wasn't what I was given and had to pay for two separate locks because of it, then the drop off and storage was in the same place but when we got here Ohio didn't correct the mistake and so now I have to pay for something that wasn't my fault and the clerks inside the store were very rude and acted as if we robbed them of fees when I paid what was told to me and nobody told me about another Dee once I arrived I doesn't say in my bill that I have a balance due. I'm very upset and when I can move into my new place no I will not recommend this service to anyone I'm so disappointed 

Lena A.  |  Premières impressions 
Évaluation :
3

The online process was very easy and user friendly, however the site staff were unbelievably frustrating and honestly didn't seem like they knew what their job was.

Christina R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharon M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelly B.  |  Expérience générale 
Évaluation :
1

Caleb is a rude condescending jerk

Chauntel R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline W.  |  Expérience générale 
Évaluation :
5

Wonderful staff, always ready to assist.

Peter D.  |  Expérience générale 
Évaluation :
5

Customer friendly, clean and a good location.

Claudia V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Woody H.  |  Expérience générale 
Évaluation :
5

I drove directly to U-Haul from Greenville, SC, to meet movers at a particular time and was beyond stressed. There was a minor mishap with the online reservation for my storage unit but Caleb was AMAZING! He was really sensitive to my situation and was extremely kind, helpful, and accommodating. He really came through for me in this highly stressful situation. The facility was impeccably clean and carefully monitored, I felt very safe here. I recommend the services that this location provides, particularly the exemplary customer service. Thank you, Caleb!!

Angela C.  |  Premières impressions 
Évaluation :
2

Pulled up to begin unloading items to place in storage and was told by an employee I am not allowed to park where I was. I explained we were taking items into our storage unit which was why I was parked up front by the door leading inside the building. He stated where I was parked was "their" parking and customers can't park there. When I asked where we should move he stated he didn't know but I can't stay where I'm at. Another vehicle pulled up and parked close to the entrance to begin unloading to which the employee told them "you can't park here". We both asked again where we should park and the employee began to get frustrated only stating "I don't know but not here". We were not blocking the flow of traffic for other customers or other employees to move trailers, cars , trucks etc. Overall I was rather shocked by the employee's statements and lack of help to know where we should park to unload.

Mark P.  |  Online Move In 
Évaluation :
4

We screwed up and they helped us out, i had a lot of issues prior to my storage with the trucks the storage unit was fine.

COREY Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Olivia T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA T.  |  Expérience générale 
Évaluation :
4

I moved in 3 years ago. It will take a team of horses to drive me away. Lol 

Jesse S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candice B.  |  Online Move In 
Évaluation :
1

The elevator broke after my first trip to the second floor. The staff was difficult to reach, did not answer the phone or assistance button until a few tries. Was told it'd be days until they'd get it fixed and offered no assistance to help me get the rest of my belongings upstairs.

Megan P.  |  Premières impressions 
Évaluation :
5

I always use this u-haul storage need for myself and my family because all the staff is extremely knowledgeable, kind, courteous and helpful.

Judith W.  |  Expérience générale 
Évaluation :
1

Somebody broke into my storage unit and threw my clothes/items all over the unit. Nothing was stolen, but it was certainly less than ideal. The only saving grace was Mandi, as she was super helpful and understanding through the whole process. She deserves a pay raise and promotion. Uhaul as a whole was not helpful with the process of reviewing what happened to my unit, but that wasn't Mandi's fault. She was handcuffed by a horrible policy.

Logan F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea K.  |  Online Move In 
Évaluation :
5

Was extremely busy when I came and I was having a lot of issues eith my account and order, they got it all figured out.

COREY Z.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

zeus m.  |  Expérience générale 
Évaluation :
3

Even though I have an email stating access is 24 hrs I can only access storage until 10 pm

Maritsa L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

QUINCY P.  |  Expérience générale 
Évaluation :
5

Just what I needed.

Russell T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Catherine S.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kevin W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arif Arda K.  |  Expérience générale 
Évaluation :
4

Good experience. Please fix your alarms, I almost went deaf.

Michael T.  |  Online Move In 
Évaluation :
5

There were a few really tiny flying insects (I think gnats?) But other than that it's a very good storage unit. Well lit, easy to access the elevator, and dollies and carts were available for use. Moving in was seemless.

Fadzai C.  |  Premières impressions 
Évaluation :
5

Office staff was very helpful.

BRADLEY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mykayla t.  |  Expérience générale 
Évaluation :
5

Pleasant Customer Service Rep (at counter)

Daniel C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA T.  |  Premières impressions 
Évaluation :
3

The staff was amazing and very helpful. The facility itself is well maintained and decently priced. No complaints but this should be standard.

James M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K R.  |  Expérience générale 
Évaluation :
2

The door to the storage unit is not tall enough to fit bigger items into the 5x10 room leaving my with no choice but to throw my couch out since it would not fit through the door.

Tucker T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEY T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis S.  |  Premières impressions 
Évaluation :
1

I rent from haul fairly often and have never encountered such rudeness, unfriendly, unhelpful people. The manager was the rudest, snd when I ask who the manager was he spoke up and said "Is there something you need"? I said no I need a business card with name, he in turn gave me a full sheet of locations but no name. I just opened a business in Austin, tx as well as Dallas, Tx., but I will never go back to that BEN WHITE location again and will inform everyone of ALL the problems I encountered. By the way there are other trucking companies that would love my business! Christie Nelson 972.978.7790

Christie N.  |  Expérience générale 
Évaluation :
3

My work hours are all over the place so it would be nice to be able to access the storage unit 24/7.

Carolina C.  |  Premières impressions 
Évaluation :
5

very nice staff!

Eric S.  |  Expérience générale 
Évaluation :
5

The lady who helped me was very nice and patient, even though I had a million questions. She made me feel comfortable.

Estella M.  |  Premières impressions 
Évaluation :
1

The unit was extremely small for the price charged, and there was no elevator (it was on the second floor)

Amber O.  |  Expérience générale 
Évaluation :
4

Wanted larger area while there was told there weren't any. Went online 15 minutes later and found a much larger area there...

Karl T.  |  Online Move In 
Évaluation :
5

Analisa is an amazing employee and an asset to your business. Not only was she perfectly welcoming but very helpful and understanding in helping me find storage at a stressful time! Her attentiveness and good will w customers should be acknowledged. Kudos to you and keep up the great work!

JOHN W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mocha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rich H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie G.  |  Online Move In 
Évaluation :
2

I would like my refund because I never moved anything in the storage it was to small. I will never do any business with this U-Haul place this is not a place of business they can't even answer the phone

Zachary W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRENT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fritz M.  |  Expérience générale 
Évaluation :
1

U-haul sent a letter to my parents' address despite the fact that I am not the primary account holder, I never provided my parent's addres, and that our unit was already closed. This letter revealed very personal information that I never authorized U-Haul to reveal to anyone and as I never provided that address I need an answer as to why this was sent. There is no reason for U-Haul to have sent that letter or to have access to that address. Please provide a response to my lawyer.

Aminata P.  |  Expérience générale 
Évaluation :
5

Great customer service! Keep it up guys

Kendeldrick B.  |  Expérience générale 
Évaluation :
4

Access was good but inconvenient that the wide automated slide doors closed at 5.

Amy K.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arianna H.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Indira R.  |  Online Move In 
Évaluation :
5

I did self-check in, but my American Express was still charged for the lock. When I checked out, the lock showed no charge. Can you check to see why my account was charged for the lock?

Anthony F.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen R.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sherrie D.  |  Premières impressions 
Évaluation :
5

Thank you so much Mr.Caleb.I hope GOD blesses you write back and soon!!

Debra X.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saida W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kierah s.  |  Premières impressions 
Évaluation :
3

I've used this location before, but right before the pandemic, summer of 2019, I moved, not renewing apartment lease because my Dad was dying, left town. Then, car broke down, traded it in fast. So busy, frustrated & exhausted. I had to store all my belongings. No full-time job after returning from Dad's funeral. Someone went in my unit, stole an item that I know it wasn't me. Only I have the key and no one else. Rented for 2 years because I had no home of my own. Whoever is going around the units sneaking around when manager is gone stealing from the ones stored for so long should know I found out because I'm very particular of how I preserve my belongings. The item was permanently tied in knots with a large item because I wanted it there always!!! My item was cut and yanked off by someone. I have to forgive the soul who did this, so God will forgive me, too. I don't know if manager will believe me. I've been through enough already.

maria d.  |  Expérience générale 
Évaluation :
5

I truly appreciated the climate control. Stored wooden furniture for a little over a year and was in the same condition I put it in as. Facility was always clean and every staff member from office to personnel in the halls was always friendly and happy to help with anything, the few time I had to ask. Maybe a national chain but feels warm and personable like a small business.

James W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendeldrick B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

denise i.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIA C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew K.  |  Premières impressions 
Évaluation :
2

We have used this facility for years but couldn't wait to move out. Staff are nice, but management is totally unhelpful. We paid for extra hours access but several times weren't able to get in. Though our storage units were never bothered, the building security was not secure. I would NOT recommend single women use or access this facility. The automatic front doors are open to the general public all day during business hours despite the fact that it is described as a "secure" facility. I inquired about why a code was not necessary and why it wasn't locked during the day, and I was told by management that it was "public." This is simply not true: I paid significant amounts of rent monthly to use it ($350 per month for two 10x10 units for years) and random passersby do not pay a dime; therefore, they should not have the same access as I do, and this certainly lowers the level of security. On several occasions, I had uncomfortable moments at this facility when transient men entered the building; they made lewd comments and drove back and forth on their bikes in front of the building, and as I was going in and out and would enter the front doors with their bikes to use the bathroom. The bathroom (on the first floor) was treated as public, rather than reserved for renters. Additionally, during COVID, the mask mandate was not enforced here.

corrine s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

iona p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal R.  |  Expérience générale 
Évaluation :
5

Friendly and courteous service. Very clean facility and all personnel we encountered were very professional.

David V.  |  Expérience générale 
Évaluation :
5

Courteous and friendly service.

David V.  |  Premières impressions 
Évaluation :
5

Im happy

MICHAEL S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rosella T.  |  Expérience générale 
Évaluation :
5

Uhaul was very understanding when I needed an extension and the storage facility at Ben White in Austin staff was extremely helpful in the winter storm.

Roberto R.  |  Premières impressions 
Évaluation :