Évaluations des clients U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

Cote générale :

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ATHENA B.
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Le client n'a pas laissé de commentaire.

Erik H.
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Le client n'a pas laissé de commentaire.

Lucas D.
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Le client n'a pas laissé de commentaire.

Nita K.
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Le client n'a pas laissé de commentaire.

ERIC WAYNE M.
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Le client n'a pas laissé de commentaire.

Nicholas W.
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Le client n'a pas laissé de commentaire.

William S.
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The actual pickup location (8710 Burnet Rd in Austin, TX) was actually fine, except they did not put the dolly and furniture pads that I had reserved in the truck, so I did not have those needed items when I moved, but they were very helpful and reversed those charges afterward. The original pickup location on the reservation (4021 N Interstate 35 in Austin, TX) did not have the equipment that I reserved. They sent me to the other location (Burnet Rd) to get it. Since this was a one-way rental, I had rented a car to drop off near the original pickup location, so I ended up having to take an Uber from the rental car dropoff location to the new pickup location, which cost me an additional $30.

DOUGLAS B.
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Le client n'a pas laissé de commentaire.

Keith H.
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Le client n'a pas laissé de commentaire.

DOUGLAS L.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Chia C.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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Le client n'a pas laissé de commentaire.

Randall B.
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Le client n'a pas laissé de commentaire.

Jason L. | Expérience générale |
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My experience with the Burnet storage Uhaul was outstanding. I believe the staff to be most helpful. And the facility was safe, secure, and accessible when I needed it to be. Thank you for a great experience.

PETER S.
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Extremely satisfied.

CATHERINE GIBSON M.
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Le client n'a pas laissé de commentaire.

XENIA C.
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Le client n'a pas laissé de commentaire.

Maureen K.
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Le client n'a pas laissé de commentaire.

TONI M.
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Let customer know they need to be at the location when doing the return to be able to scan bar code and show them where the box to put keys in incase they decide later to return after hours.

Thomas M.
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Le client n'a pas laissé de commentaire.

RHONDA J.
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Le client n'a pas laissé de commentaire.

Karis Q.
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Le client n'a pas laissé de commentaire.

Cameron B.
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Le client n'a pas laissé de commentaire.

Dale S.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

Rudy I.
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Le client n'a pas laissé de commentaire.

DALLAS C.
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This location was busy but when we were attended we were treated very well. Everything was explained well. The van we rented was great. Julia was very professional.

RACHAEL K. | Premières impressions |
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Norbell was gracious and accommodating and worked expertly with me to fulfil my business objectives with uhaul. He is a great manager!

JOHN J.
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Le client n'a pas laissé de commentaire.

DON B.
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Le client n'a pas laissé de commentaire.

Johnny P.
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Le client n'a pas laissé de commentaire.

JEAN H.
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Better/more help at return

JIMMY H.
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Le client n'a pas laissé de commentaire.

DEBORAH R.
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Excellent and prompt service. Staff was friendly and very accommodating.

KATHRYN R.
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Jessie was the expert tow hitch attachment guy and great to talk to and help me make the decision to get one. Mason was excellent as initial person to help answer my initial questions about getting a Uhaul. Norvelle the manager was excellent and helpful rescheduling an appointment time and with hooking up the Uhaul. I have other Uhaul's by my house about 10 miles away. But my intuition led me to use this one because of its location and that it is always busy. And I've been treated exceptionally well at every point. This will be my store for future needs. Thank you!

ROBERT G.
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The staff was friendly, professional and on time. Great Service!

GRANT H.
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Le client n'a pas laissé de commentaire.

ARTHUR W.
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Charged me $20 as an after hours fee. I unhitched trailer myself as I have done many other times on Christmas day

JAVIER H.
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Customer service was beyond horrible and unacceptable. I have no idea how she can have a customer service job. I got charged more than double for my rental and still had to deal with their attitude. Will never use uhaul and will never recommend to go to any uhaul. By far the worst experience I had ever had as a customer at any place. Terrible place.

DAVIT K.
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Extremely satisfied with the customer service received.

JOHN C.
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Great communication and customer service. Price is reasonable, thank you!

Trent W.
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The website made online check-in perfectly easy

Paula H.
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Great service! Thanks!

JAMES E.
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Le client n'a pas laissé de commentaire.

BARNA K.
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The manager at 8710 Burnett Rd is an amazingly professional, gracious gentleman. I hope U-Haul appreciates his dedication to his customers

SUNG L.
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Le client n'a pas laissé de commentaire.

Vu D.
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Le client n'a pas laissé de commentaire.

JULIANNE D.
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Le client n'a pas laissé de commentaire.

DANIEL WARREN L.
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Reserved a three day u-haul. Was told that's not possible that I could have it for one day only. And to drop it.off within 24 hours 9am-9am. (Even though I picked it up at 8am) This caused a lot more stress overall during the move but that's fine. When I went to return it late night I noticed that my return time was 7:45am ish. Not the 9am I was told. that if I needed to keep it overnight (I almost did because I needed it longer really) I could of faced late charges. I was already facing gas fees because trying to rush and find a gas station near midnight that was open was difficult. If It was made clear to me that a reservation can be changed by uhual during the reservation process I might of reconsidered using u-haul. But because it was a surprise (the store let us know the night before this was happening) and we had the stress to finish in one day it only cost me more money and hate the place I went to.

HAROVEL W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

rosa T.
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everyone was friendly fast and had masks and was distancing. Everything was clean and there was minimal contact in pick up and drop off.

DANIEL H.
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Only did after hour drop offs.

ARTHUR M.
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Nieves was excellent !!

KYLE F.
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Quick service !!

patricia r. | Expérience générale |
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Staff is friendly and professional. I had some issues and the Norvell the general manager addressed immediately and insured all was resolved. I would recommend to anyone needing storage.

Oluwacope K. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Tara P.
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The drop off process was 100% efficient.

Chris S.
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The lady (I think Julianne was her name) and the guy I dealt with were both really excellent. They called me right after I made the reservation to tell me that the pick up location was changed by U-Haul and very just overall every courteous and nice, competent people. Much better than my experience at most other U haul stations

FREDERICK A.
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I've used this location before and it has always been top notch service. I used to own a moving company so I am hard to impress, but this crew is A Plus, all the way!

MICHAEL D.
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I love this place!! They are friendly and efficient, whether I am getting propane or renting a trailer. In and out quickly. Jesse is great!!

RICHARD V.
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Explain if you put too much gas you're just our luck

Ken R.
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Le client n'a pas laissé de commentaire.

Paula W.
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Le client n'a pas laissé de commentaire.

NORMAN G.
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Le client n'a pas laissé de commentaire.

FRANK P.
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Vehicle rental should be faster and easier. Software seems antiquated for processing a quick rental experience even as repeat customer.

GINA P.
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Le client n'a pas laissé de commentaire.

John M.
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1. The manager at this location could do so much to assist Dom with understanding customer service. I have other feed back on another location in Connecticut that I went to on accident prior to going to the gold star hwy location.

Jennifer B.
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Outstanding customer service!!

Diana H.
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I'm not sure how well the vehicle was "cleaned" prior to us receiving it, as per Covid standards, but the only thing that bothered me is when we returned the vehicle, the guy only sprayed the back out with an airhose & mildly wiped the inside before it was on to the next customer.

Randy G.
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Le client n'a pas laissé de commentaire.

GARY W.
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Le client n'a pas laissé de commentaire.

JEFFREY S.
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Le client n'a pas laissé de commentaire.

Hooman s. | Expérience générale |
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Staff were helpfull and friendly. Great experience overall.

SAMMY P.
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was not able to complete online reservation

John S.
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for corporate uhaul... the tie down connections on 5x8 trailer were very small and not very suitable for racket strapping.

CYNTHIA ANN K.
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Le client n'a pas laissé de commentaire.

Lindsey R.
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Norvell Eutsey is outstanding!! Give this man a raise!! A++++++ customer service

KAREN G.
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Le client n'a pas laissé de commentaire.

Ramon C.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Donna O.
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Le client n'a pas laissé de commentaire.

KEN D.
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Le client n'a pas laissé de commentaire.

Charles A.
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Le client n'a pas laissé de commentaire.

Tim T.
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Le client n'a pas laissé de commentaire.

EVERLYNE T.
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I rented a truck in Duncanville Dallas and no boy helped me to hitch up, they said they don't know so I had to do it myself. I called the customer care and they said they'll get back to me but they didn't so in that case I'll give you a one star

DEREK MATTHEW S.
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Le client n'a pas laissé de commentaire.

Jacob T.
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Truck was not easily found and parked in a weird location

WANDA M.
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Le client n'a pas laissé de commentaire.

James A.
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They didn't have the size truck I reserved but gave me an upgrade at the same price!

Kimberly L.
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N/A

JOSEPH M.
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Le client n'a pas laissé de commentaire.

FATLIND Z.
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Le client n'a pas laissé de commentaire.

JAMES C.
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Le client n'a pas laissé de commentaire.

VASILE H.
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The track was very bad performing... Engine light was on after few miles. Very hard to drive on evening time because of bad unfocused headlights Regarding the bill we been charged an extra $ 75 for lost key not true! We rented the track for a full day and used it for few hours and returned at the location We did not drop the key because nobody told us where to drop it and on the contract everything is specified but nothing about key drop box The key was returned next day at about 11:00 am They have the key but still charged a $ 75.... They should specify on the contract about Key drop box! not charging the customers extra money We returned the track about 6 hours before the maximum allowable Wen we return the key the truck was gone that give the company to make more money.... The manager in charge didn't display any customer understanding I bring this information to your attention in an effort to help the company for future problems like this by stating on the contract about the key drop box

JIAYU L.
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Le client n'a pas laissé de commentaire.

Nichole G.
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Everyone was really nice and helpful!

JEFFREY S.
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Le client n'a pas laissé de commentaire.

DEBORAH N.
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The staff was friendly and very helpful.

Jennifer K.
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Le client n'a pas laissé de commentaire.

Eddy E.
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friendly staff

Sharon T.
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Le client n'a pas laissé de commentaire.

Martha M. | Expérience générale |
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it was very dusty and upstairs where my storage unit was super hot. It doesn't have elevator nor ramps to get upstairs which made it super hard to get things in and out very hard.

JOHN R.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER S.
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The first location was awful, I had a terrible experience with a rude employee. Then I called U-Haul and they routed me to the Burnet location, a far better experience with very friendly staff.

Brad W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Charles B.
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Le client n'a pas laissé de commentaire.

James C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Valeria D. | Premières impressions |
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Moving is stressful but my experience with uhaul was the worst. They made so many mistakes and still do! It’s ridiculous.

JOHN N. | Premières impressions |
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Stella was very courteous and professional. A pleasure doing business with her.

Kenneth C. | Expérience générale |
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Excellent service.

Cynthia A. | Premières impressions |
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Norvell helped the whole way through. I could not have asked for a more understanding and patient person to help me with my moving and storage needs. Thank You

Derek R. | Expérience générale |
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roaches in the second floor and staff had no interest at addressing that roach infestation

James C. | Premières impressions |
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The staff here are super friendly and helpful, and the manager, Mr. Eutsey, really was very accommodating. They helped my move-in go as smooth as possible. Thanks!

Tommy H. | Expérience générale |
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So much better than customer service we did not receive at location by UT!

Garret P. | Expérience générale |
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Very friendly staff

Ralph G. | Expérience générale |
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I’d recommend using a U-Haul place away from the university and this one is just far enough away to avoid the year moving craziness for the students moving in.

Ana T. | Online Move In |
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I believe the young mans name was Mason who checked me in. He was very courteous and helpful, went as far as to switch me to a unit closer to the stairs so I wouldn’t have to move my things as far! He also has a great memory!

Tameka o. | Premières impressions |
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Le client n'a pas laissé de commentaire.

john v. | Premières impressions |
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The staff was helpful and assisted with unloading via their forklift.

marlenne m. | Online Move In |
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Great Staff

austin v. | Expérience générale |
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Good rates and options

Garret P. | Premières impressions |
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Norvell was very friendly and helpful.

David A. | Expérience générale |
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They didn't understand about the financial problems people are having during this pandemic. They really didn't care. I moved my stuff out of storage and they didn't even give me a pro rate price for 1/2 a month which is very unprofessional

KATERINA R. | Expérience générale |
Évaluation :

The store mánager Sean are a phenomenal group of professional, highly recommend all there services

Katherine C. | Expérience générale |
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Le client n'a pas laissé de commentaire.

JESSICA B. | Premières impressions |
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Super friendly staff, very helpful both times I've been in so far. It makes a difference having good customer service at a place I will be returning back to for some time to come!

Bobby C. | Premières impressions |
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Mr. McMullen (Gm) and Mason CSR, and Black young girl CSR was excellent //. and very helpful....Best in Austin....

Jeffrey S. | Expérience générale |
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Sean and his team are always great. This is my third time as a client.

Kenneth C. | Premières impressions |
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The welcome was great. The staff was very knowledgeable in assisting me.

Audrey C. | Premières impressions |
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Exceptional service! Simone is AMAZING!

Brad W. | Premières impressions |
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Knowledgeable and helpful staff.

john s. | Premières impressions |
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The computer time really slowed down the process. The older hand written records were faster. ;-)

Jennifer F. | Expérience générale |
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10/10 Only issue is lack of elevator which made for some creative carrying when I first brought my storage in, but by no fault of their own. Definitely would recommend

Shirley M. | Expérience générale |
Évaluation :

I was 100% pleased with this U-Haul business. The manager and staff were wonderfully helpful and friendly. It is a well-run operation with expertise for all your storage and moving needs. GREAT PEOPLE

Terese F. | Expérience générale |
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Every staff member is professional, friendly and helpful. I was almost sorry i cleaned out my storage room because I enjoy visiting the property! Special thanks to Simone.

marc l. | Expérience générale |
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large slide door never really appeared to be open when i came during regular hours. I paid extra for after hours access and did not expect them to open then.

Angelo M. | Expérience générale |
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Great service

Angelo M. | Premières impressions |
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Very friendly and great service!

Michelle C. | Expérience générale |
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Would definitely rent a U-Box for my next move.

robert l. | Premières impressions |
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A smooth and pleasant experience!

ruggero law firn p. | Expérience générale |
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They made it very easy throughout process.

renee k. | Expérience générale |
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Beware this location will take your payment out of your account without your permission.

Barbara W. | Expérience générale |
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All staff was very helpful and friendly

Brenda D. | Expérience générale |
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My only concern was the fact that there is no elevator it was a little difficult to bring the stuff up to the second floor.

Michael J. | Expérience générale |
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The whole Staff at this location is superior!! Their help and professionalism during my stressful days was extremely appreciated!! Sincerely, Michael Jackson

joe d. | Réservation |
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Courtney was efficient, knowledgeabe and polire. Thx !

Bill W. | Expérience générale |
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Thank you.

chris b. | Expérience générale |
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Very old facility. Interior storage unit hallways were tight and difficult to get anything of size in to the unit. Staff was extremely helpful and friendly though.

MICHELLE H. | Expérience générale |
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Everything was great until I had 3 large boxes full of mouse droppings and things chewed upon of which there was no food stored in the storage room . Such an awful feeling not to know what was clean!

CARLA C. | Expérience générale |
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The staff were helpful, but the storage unit facility was not cool, the temperature read 94 degrees, but the thermostat was set to 72. Had to find another location that was really climate controlled

Christopher R. | Expérience générale |
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it was great

BENNY F. | Expérience générale |
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Had a run in with one of the shop guys . There are no signs for employee parking and storage parking. It was handled by the it was very nice. The storage room always seemed warmer than they said.

JANE M. | Expérience générale |
Évaluation :

I finally cleaned out and gave up the storage unit that my mother had for years. The staff was always nice and the place was safe and secure. I rented a truck and that was easy too. Thanks!

PAT F. | Expérience générale |
Évaluation :

*Mice and bugs in controlled climate unit. *Comment-UHaul might consider reimbursing prorated rental rate in at least weekly increments, esp if unit rented and receiving "double" rental rate!

Non reviews have been submitted for this location.

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