Customer Rep at counter first said they only had one large trailer and it was reserved. I noticed there were two trailers of this size on the lot and asked about the second one. I was told it could not be used for a local rental since it was a â€œone wayâ€ trailer. The manager overheard this conversation and told the rep to make the rental. Other than this, service at this location is always excellent. ABSOLUTELY LOVE THE RETURN APPLICATION WITH PHOTO UPLOADS. IT DOCUMENTS THE RETURN AND MAKES GREAT USE OF SMART PHONES WHICH EVERYONE HAS.RICH A.
Moving Truck Rental in Austin, TX at U-Haul Moving & Storage at Burnet Rd & Hwy 183 S
Pour nous contacter
Austin, TX 78757
(S Of Hwy 183)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
One-Way and In-Town Local Rentals in Austin, TX 78757
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I was charged on my credit card over the phone at the time of reservation and on my debit card at the time of pick up. When i called to address this, I was reassured that i would not be over charged as they were holds, but both charges have now hit my accounts. I was also given wrong info about being able to access my unit anytime. I was on location at midnight with the truck and family in the pouring rain and unable to access our unit per the agent on the phone at that time and had to wait to speak to the manager on duty the next morning. I called to get a refund today and the lady on location could not access my account to find any charges. I am now on the national line and have been holding for 1 hour and 10 mins to get a refund... let's see how long this takes :(FABIAN G.
Staff was very helpful.Darwin B.
Just stay consistent. Everything was excellentANDREW A.
I reserved a 20' van for 7 am pickup at a different location. When I got there, they told me I had to go to the Burnet location. I did not receive an email or text informing me of the location change. I went to 8710 Burnet, and they said they did not have any 20' trucks. They could not find one anywhere in Austin, despite me making the reservation well in advance. Julie was as helpful as she could be at 8710 Burnet, and was able to get me a 15' truck instead. She threw in some moving carpet for free, and was friendly about everything while understanding how much this impacted my move. Unfortunately, I did not have enough space in the 15' van for everything, so I had to rent a second van from Penske. Had I gotten the 20' van I had reserved, I would not have had to rent the second van. Furthermore, I was not given the "$50 reservation guarantee credit." I will not be using U-Haul again.HENRY T.
We had a storage unit reserved here to drop off our stuff. I called when I was on my way and finally someone answered and said their system was down, I still had to return my U-Haul in less than 2 hours but they had no where for me to store my stuff. No one communicated this with me until I specifically called and asked about the storage unit. I have used U-Haul 2 times in the last year for cross country moved and have had terrible experiences both times.DAVID L.
Your customer service reps weren't wearing masks in the midst of a major worldwide pandemic. I don't care what their vaccination state is, it was absolutely not appropriate.BRENDON K.
They tried so hard to charge me some extra money. First i've been told that i had to drop the truck at another location and i have to pay $130 extra for this. Witch i debated it and specifically said that i am at the right location. Then they said when you took the truck it 3/4 full tank and now it is 1/2. You have to pay $45 for not the fuel not being at the same level. Hopefully when i got the truck i took a picture at the fuel indicator and showed him the picture. He became so angry though! No apologies at all! What a bad experience.SEYED S.
I spend only three gas before drop off I refill 4 gallon gas like I add even one gallon extra the gauge was more than that I received the vehicle at the time of drop off but they charge me for 8 gallon gas without any reason they showed wrong information on my recept.PARWEZ F.
good job guy'sKENRICK G.
To be in that store on this day was fate. All the best players. The be in this store and get to see and speak to the legendary Jesse on his 40th anniversary. That was an honor. Thank you. Your a man to look up to.JACOB W.
Staff was ready to hook up the trailer when I arrived. I had ordered a cargo trailer without the ramp but they did not have one on hand when I arrived so they gave us one with a ramp at the rate of the one I ordered.RANDALL K.
Very friendly and helpful staff! Thank you!REBECCA M.
This manager or GM or whatever he is told me that he wouldn't rent me a 20' U-Haul because â€œto keep his lights onâ€ he has to rent that 20' U-Haul to families twice on Friday and twice on Saturday and because I would need it from Friday afternoon to Sunday afternoon he would push off the reservation and say that he couldn't fill the reservation. The manager or GM then said he can rent to whoever he wants to and run his business however he feels he should. This is a poor GM or manager or whoever this guy is, he has horrible people skills, horrible managerial skills, and should not even be allowed to use the U-Haul name. He didn't provide any additional options, offer to get me into a larger or smaller U-Haul, he just said that he wouldn't rent to me, and he would push me off onto another U-Haul location. After he didn't push me off onto another location, I went to the location extremely upset and enraged, the manager wouldn't even speak to me! If it weren't for the Latino gentleman (I didn't catch his name) then I would've went ballistic. The gentleman was much better suited to be the manager or GM or even an area manager, he apologized, offered to get me into a different U-Haul, and gave me options. He was the only saving grace at this location. I think that this location should be wiped from the map, give the only person who actually helped me his own store or give him a bunch of stores to manage because he's what U-Haul customer service should be like. He is the prime example of great customer service, give him a raise, give him a promotion, and get rid of or demote the person who's in charge now. I wish I knew the Latino gentleman's name because as a disabled veteran, business owner, and philanthropist I would give this man a glowing recommendation to any job he applied for. I hate this location, I will never return to it, I will implore all friends/family/acquaintances to not rent from this location. I will do whatever possible to let all the veteran groups I am a part of know to not rent from this location either.Jeffrey M.
Returning the trailer was fast/easy!Andres V.
I always use this location. No matter what or where I'm moving. Thank you all great jobMECHELLE S.
People that were checking you in to get your rental were not wearing masks. One of the employees was pretty rude and not helpful.CHRISTIAN S.
i reserved and paid in advance, they made me pay once again They also didn't have the trailer i reserved so i got a smaller one and it made the day so much harder Absolutely no point in reserving in advance and horrible customer serviceManuel C.
Make the telephone communication available. I was never able to reach out to the customer service representative on the phone before placing the order online. Not all questions could be answered by looking at FAQMichael K.
People were friendly and prompt. My problem is that they required me to share the name and phone number of someone I know as a requisite for rental. This is something that should have been asked upfront during the reservation and not at the last minute when I'm picking up the trailer. Will NOT rent from this location again.ANGEL H.
Excellent service and experienceDOUGLAS T.
Well, it took 20 minutes to get the motorcycle trailer as the first one wasn't maintained and the hitch wouldn't tighten all the way down on the ball, stripped threads??? After trying for 15 minutes, finally scrubbed this idea and new trailer was chosen. After another 10 minutes I'm on my way, only to find out after renting that there is the $11 insurance coverage I had denied. :( After calling and waiting for someone to try to correct this for 10 minutes, I finally hung up. I'm hoping it's remedied and they will let me know, but I'll probably end up having to call back in to get this corrected. So how to improve for next customer, maintain your equipment so this type of quagmire can be avoided and you don't waste your customer's time. And money if I hadn't noticed as no one there was watching the shop to ensure something extra wasn't put on the replacement trailer. Very poor experience!JOHN F.
Great staff - very helpful! The vehicle was clean but the ride was so rough I was white-knuckling it on the highway.SARA KATHERINE K.
The manager and the staff that helped were very helpful and was very friendly, great customer service.MARGAUX M.
You're trucks are a bit over priced. Rented the truck from Home Depot for $139 (+tax) & unlimited miles.... rented the trailer from UHaul. It would have been nice to rent everything at one spot for the same price. I also had to buy a towing receiver that I have no use for After giving the truck & trailer back... would have been nice to rent that part as well instead of purchasing something that does me no good anymore. Customer service on the other hand, was fantastic. There is a great team at this location.NATALIE H.