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amy r | Premières impressionsSelf Storage Units in Austin, TX, 78757
U-Haul Moving & Storage de Burnet Rd & Hwy 183 S
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisNo elevator Sliding door with the only ramp access from exterior to inside locked at 6:30 PM but the sign on the exterior walls show 7 PM The magnetic card key to access the building is a pain because it has to slide into 2 machines but the second machine never works til you try several times Price is twice ExtraSpace Storage ehich is much better, cleaner, bright lights, better access without any card to slide to come in manager Amy Robinson put a note in my account that I caused some “action”. This is because I arrived at 6:35 PM on a Saturday and the Ramp where is the only one to enter the storage building was closed. No sign on the exterior walls anywhere about this time 6:30 PM lock down of the sliding doors. The only sign abiut this matter says 7 PM. I called the Uhaul customer service, the security phone number, and Ms. Robinson who didn’t help and treated me like an adversary. I had to call the general manager a few days later to report this interaction when she told me there was a note in my account that I did some “action” on that Saturday.
RENATA S | Expérience généraleDestiny ofc staff is a keeper. Thanks.
MICHAEL M | Expérience généraleStaff is super friendly and helpful!
Kathryn L | Expérience généraleApp was broken at first but the actual people were helpful.
James R | Expérience généraleI got to the U Haul location near UT Austin and they didn’t have the van I had ordered due to an issue they had with a costumer so they offered me a pick up truck, which would be too small for my move and require multiple trips to move plus a $261 down payment that the website never mentioned. They instead offered me a 10 footer which my friend and i didn’t feel comfortable driving, which is why we chose the van. We ended up paying for the 10’ with a $100 down payment that still hasn’t been refunded and was not mentioned at all on the website. I showed up ready to pay the $78 the online reservation had given me. I was so disappointed with the service. Then I show up to the UHaul location on Burnet Rd and the employees are the rudest ever and talking down to me for not knowing the difference between reservation and having a prepaid locker. I then get to the locker and i’m on the second floor with no elevator, which i wasn’t told about either and the place is not climate controlled, especially the locker, it was hotter in it than outside. So I had to manually move my things up the locker with no AC in the unit as yall said on the website. Also the U Hahl place near the school told us we had to get back before 5 or we would get charged more although they didn’t have the van and only gave me 3 hours to move because of they mistakes rather than the 4 that i reserved. I drop off the vehicle and i’m charged another $98 for it which i also wasn’t told about. On the website it said I would pay $78 including the day fee and the miles, but instead i paid $200. I do not have that kind of money. I was charged twice for the $19.95 fee and the miles. I was lied to the entire time time but I was on a time crunch so I had to move my stuff and the staff was so unhelpful and kept telling me $100 were nothing because it was just “a safety charge so you don’t steal the vehicle” but i still don’t have that money back after a week and my stuff is on a second level with no AC in the heat and I paid in total almost $300 for all this when I’m a working first generation college student trying to get easiest, smoothest, and cheapest experience. But i didn’t. After I move out I will never do business with U-haul again or recommend it to anyone, especially students. yall were not clear or communicative with me and didn’t not prepare me for all the charges and trouble I was going to experience. And the entire time the staff is frustrated and upset with me when it was there issue and then didn’t even try to offer any accommodation because of it. All i got was threats about when I had to deliver if not I was going to be charged more.
Eugenio C | Déménagement en ligneI Appreciate everything U haul has done for me ,and the fact that when I did have to do the chat line the rep Gordon answered all my questions at 10:30pm when I needed the help the most, again thanks for everything and when I need you again I already experienced the process.
Barbara A | Expérience généraleGreat staff
MARSHA L | Expérience généraleAmy went above and beyond for my needs. My unit was clean and all of my things were safe the entire time. She was kind, thorough and explained everything well. I will be sending all my friends and family to this location. A+++100/10
DAVID J | Expérience généraleI WENT IN AROUND 8PM TO GET SOME ITEMS FROM MY STORAGE BUILDING. I WAS IN A TRUCK PULLING A 12 FT TRAILER. THERE WAS VERY LIL ROOM BCUZ THERE WERE UHAUL TRUCKS PARKED ALL AROUND THE SIDES AND FRONT OF THE FACILTY. THE PROBLEM WAS WHEN I WENT TO LEAVE. THERE WAS VERY LIL ROOM TO GET OUT. I GOT STUCK.. I HAD TO GO BACK..PULL FORWARD..GO BACK SEVERAL TIMES TO BE SURE MY TRAILER FENDERS DIDNT HIT THE BUILDING. MEANWHILE HAD TO BE SURE NOT TO HIT THE TRUCKS. IT WAS A MESS AND A BAD IDEA TO PARK THE TRUCKS NEAR THE STORAGE UNITS. IT TOOK 20 MINUTES TO MANUEVER THROUGH THERE! PLEASE ADDRESS THIS
jana c | Expérience généraleMuy buen servicio y atención del personal, Amy muy servicial y amable.
Stefania o | Premières impressionsEveryone was very nice and very helpful and I want to think everybody for they help.
berthera L | Expérience généraleGreat service. Efficient, clean and ready to receive my vehicle and storage. Friendly employees. Proactive bug and pest traps! This will become my “go to” location.
Jerry S | Premières impressionsWe had brand new, still boxed appliances that were severely damaged by rodents. We've since found out that there is a huge rodent problem at this facility, which was never communicated to us.
Natalie A | Expérience généraleAmy the manager was extremely helpful in getting my reservation processed over the phone.
Adam C | Premières impressions