Customer Reviews for U-Haul Moving & Storage at Burnet Rd & Hwy 183 S

8 613 évaluations

8710 Burnet Rd   Austin, TX 78757
(S Of Hwy 183)

(512) 459-1388

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(512) 459-1388

8710 Burnet Rd
Austin, TX 78757
(S Of Hwy 183)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
Aucune photo disponible
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

Excellent help at pick-up and drop-off

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

victor C. 
Évaluation :
5

Keep up the good work!

FRANK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIDGETT W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F. 
Évaluation :
5

I believe the name of the person who helped me was Julie. She was incredibly helpful, fast, and knowledgeable. She also made me smile. Because of her, I will drive way out of my way to make this my Uhaul store for future needs.

ERIKA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy G. 
Évaluation :
5

Unfortunately I cannot remember her name but, the lady who waited on us was wonderful. Explained everything very concisely and professionally. Very pleasant person who knows her job well!

WILLIAM S. 
Évaluation :
4

This was the second time in a row we have reserved a 6x12 without a ramp and had to get a 5x9 instead because they didn't have what we reserved.

Lydia S. 
Évaluation :
1

Truck was dirty with cigarettes everywhere. Roaches infested,and the worst part is that the trailer light were not working had to drive from texas to florida over night and got pulled over twice , calling my bank.

ORI S. 
Évaluation :
5

The staff is friendly, funny, and helpful!

IRIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY J. 
Évaluation :
5

Excellent, efficient, and friendly service.

SALOMON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
5

Website needs to list motorcycle trailers as options - wasted about an hour's worth of time being redirected to Burnet location because original location's customer did not return the trailer I was going to rent, because I booked online and never saw this option.

KATHRYN H. 
Évaluation :
4

I had reserved a furniture dolly a couple days prior and there was not one available when I arrived. To be honest it was confusing since I assumed that the reservation would ensure that I would receive that equipment. It would be nice if this was at least communicated before I arrived.

DAVID G. 
Évaluation :
5

Julie at the desk was the BEST. She helped me check in when the online was being finicky and was very patient even at the end of the night. Both Julie and a nice fellow even helped me find the truck and offered us free water. They took a stressful situation compounded by a time sensitive move and made it into a positive, lovely experience. THANK YOU JULIE (and nice guy with the hat)!

Jessica H. 
Évaluation :
5

The overall experience was very streamlined and easy to follow. This was my first time ever renting a uhaul and from start to finish, everything was easy to follow and understand. The staff was pleasant and to the point. Thank you for making the moving process less stressful for me.

Prashant R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristine F. 
Évaluation :
3

Long lines and grumpy people.

Travis W. 
Évaluation :
2

Fix the app and vet renters before they show up on the lot.

William C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KARYN H. 
Évaluation :
5

My rental fell on The last weekend of the month which is also the busiest weekend of the month. The moneymaker weekend because they are able to turn the truck around several times to many different customers. I had it tied up from Friday to Monday and the manager knew he was going to take a hit and suffer a loss of revenue yet he did it. But God. He's a good man. I will utilize this location and send all of my friends that have need of these services. They don't make people like they used to. He has class. Thank you Sir.

ANASA FOSTER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH A. 
Évaluation :
4

Pricing again!

Braeden B. 
Évaluation :
5

Super Easy & will be back! Thanks

BOBBE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK G. 
Évaluation :
3

New employee was unfamiliar with U-Haul procedures.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAYLYN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel V. 
Évaluation :
1

The front desk woman that was in the intake area when I walked up was EXTREMELY rude to me. I was confused, having never rented from U-Haul before, and she made the entire experience trash. Not to mention, I wasn't able to get my truck (which "wasn't technically available yet because you didn't' have the truck yet) until 30 minutes behind schedule. Even though I was on time, it forced me to RUSH my job. Incredibly stressful experience, terrible employee at the front desk, and very shady to give customer's a "set time" of use, and then force them to shorten the time frame by not having adequate or efficient employment. Will definitely NEVER use U-Haul again. Thanks

Andrew T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY M. 
Évaluation :
4

No comment

TREY W. 
Évaluation :
3

At both locations there was inadequate staff.

RANDELL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAOYE D. 
Évaluation :
4

Location very tight. Difficult to maneuver vehicle in the drive and parking area.

STEVEN B. 
Évaluation :
5

The only thing I didn't like is my pick up was moved

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Milan R. 
Évaluation :
3

Van was furnished with starting mileage 60 more miles than indicated on the pick up receipt and gas tank only at 7/8ths instead of full. UHaul employee could not make adjustment to mileage, and had to return during regular office hours to insure I would not be overcharged on mileage. Was this an intentional attempt to charge more mileage fees? Still recommending UHaul because there really are not good options, but cannot trust vehicle records.

JAMES P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA G. 
Évaluation :
2

I have made reservation of a uBox trailer for the moving helper to pick it up on Sept 8th at 10am. however when the moving helper got there, there was nothing available, and supervisor refused to speak to me after over an hour delay. eventually they had sent moving helper to another location to pick up the tailor and ubox. when the moving helper arrived at my place, it was almost 2 hours delay, which impact the schedule for the rest of the day.

Fei L. 
Évaluation :
5

All of the employees at this location are very personable extremely helpful and friendly. The truck I was supposed to get at a different location was not available it had not come in yet The employee is it Burnett at location Were very helpful By letting me get one of their trucks. They even gave me a little extra time because of my trouble. I would recommend I'm very highly

JEANETTE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM MORGAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERDINAND CARLOS M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
5

Great customer service! Great workers!

Teresa S. 
Évaluation :
5

The truck needed windshield washer fluid, other than that everything worked the way it needed to work. Neville and Stella were awesome!

MARK or Karla D. 
Évaluation :
5

I had an excellent experience. I showed up on the wrong date (my fault) and this location was friendly and was able to help me out and do my hitch same day. Kudos to the staff.

Steven R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M. 
Évaluation :
5

The manager there is really helpful and patient with me as I pulled up rushing to return the tow dolly. Patrick, another member there helped me with my tire when he noticed that it was flat and fill it up with air. He was very observant and extremely helpful. Great service overall!

ANH L. 
Évaluation :
3

My U Haul truck was given to me with a dirty windshield and empty washer fluid reservoir. I was charged twice for the 6 moving blankets I requested and used.

Hassan I. 
Évaluation :
5

Took my credit info over phone, got notice of charge on discovery card, then when checking out after;installation, had to pay again? Not sure, was I charged twice???? Appreciate feedback to verify, only one charge. Merci.

Wallis P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH J. 
Évaluation :
3

Software to check in rentals does not work when trying to upload pictures

Timothy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KYLE G. 
Évaluation :
5

Very impressed with the employee that helped me. Très sympathiques et professionnels.

Kathleen A. 
Évaluation :
4

When using the APP to find my closest Uhaul drop off it only offered places in North Austin. Repeatedly punching in 78745 never gave an option to leave it at IH 35 & Slaughter Lane - a big UHaul center. Ended up driving 1/2 hour north to drop off because of this.

John N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel P. 
Évaluation :
5

Staff made my move super convenient and easy! Will definitely use this location again!

NILYRIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
2

The person at the counter ignored me for 20 minutes when I went to check in my tailer. I finally got pushy and asked if he could help me and he said he'd be right with me. I then asked if I had to do or sign anything to check in the trailer, and he said NO and that I was good to go... so I was standing there waiting for help for 20 minutes when if he had just been available to answer a simple question, I would not have had to wait. Frustrating!

Lynn R. 
Évaluation :
3

super slow service

JONATHAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE L. 
Évaluation :
5

I always get top service at Burnett & 183 location. I had a pleasant experience when notifying of need to extend a rental. The young lady was kind and courteous and respectful. She was not invasive. She completed the call in a very short time, and ask if I was in need of other assistance. She was in a Call Center in Washington. I offered to give a positive escalation, but she declined. She had a little of a foreign accent, but spoke very clearly. She disserves recognition. Regards, J.

JAY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
1

Particular rep that I worked with was rude and cocky. He approached our interaction with an immediate mistrust and assumption that I was "rather sketchy" due to my speech impediment. His handling of the situation and lack of empathy only made the situation worse. Additionally, the unit rented had no internal rails, which compared to previously rented U-Haul units, made securing items difficult.

Samuel W. 
Évaluation :
5

Trailer had a lot of broken glass inside. I didn't realize it until I opened it to load. The interior was not inspected with me at pick up.

JEFFREY C. 
Évaluation :
1

I guess nothing wrong with the location but Uhaul is horrible. Per my CONTRACT, I was to drop off at one location. I went there only to have the scan code not work and realize that Uhaul had changed my drop off location without notifying me... I had to go to that other location very late at night and after a long day. Notify me next time if you change shit.

Clare R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ODEAN F. 
Évaluation :
5

Very helpful and focused on safety and convenience for me.

ANDREW L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANNON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yigit A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sreedhar K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carmon G. 
Évaluation :
3

This location has too few employees to deal with the number of customers!

Judith R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
5

Great service and very helpful - These guys were great!!

Anthony P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashok Z. 
Évaluation :
5

Employees were unbelievable - super helpful, great customer service, and went above and beyond when I showed up a few mins after close, to actually help me get closed out and taken care of. THANK YOU to the team there, yall rock

RICHARD B. 
Évaluation :
5

Get treated GREAT at this location. Norvell and Stella, and the Hispanic gentleman are the best. Always accommodating. Other locations in Austin, NOT SO MUCH.. Been turned away when had reservation.

JAY L. 
Évaluation :
5

Very helpful, professional, courteous & good experience.

DAVID R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES T. 
Évaluation :
4

I was very disappointed in the covid contactless checkin. It made everything so much more difficult at the location and the fact that you need multiples additional contacts not being explained before we got there made for a very stressful experience on a moving day with is stressful in an of itself.

Kenisha L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY S. 
Évaluation :
4

I was charged way more than what I was told I would have to pay. Left me blindsided not happy at all

EVELYN F. 
Non les évaluations ont été soumises pour cet établissement.

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