Évaluations des clients U-Haul Moving & Storage at Centerpointe Mall

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Centerpointe Mall

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Timothyjohn C. le

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Based on my experience nothing. Quick and efficient. Maybe if anything offer a 2 5/16 ball option for your hitches om your pickup trucks.

Lawrence B. le

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Very nice. Very fast.

Fredw U. le

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Le client n'a pas laissé de commentaire.

Lynnann M. le

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The customer service was excellent. Thank you Kelsey for all your help! Mary was excellent help to me as well! What a wonderful experience renting your van! My first time driving a van... quite nerve racking! ?? God’s hand was in everything!

Richard S. le

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Quick service, nice equipment — I’ll be back!

Robertthomas P. le

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I was blown away by how easy this was. Thank you!

Joshua B. le

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Le client n'a pas laissé de commentaire.

Shamarii T. le

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Le client n'a pas laissé de commentaire.

Ryan L. le

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Nothing, we had zero issues and the entire process was very smooth! We used the 26' truck and made 3 full trips.

jay W. le

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Three times they confirmed my reservation, back/forth on the phone they had my pick-up location wrong. When I picked it up the girl asked where I was dropping off, I told her Canal, I get THERE and she had Burlingame as the drop off, just incompetent people they have working for them, GO somewhere else to rent a truck they will get it wrong!

Mohamed B. le

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I dropped off my U-Haul rental overnight and the manager who checked-in the vehicle decided to charge me for a full tank of fuel although I picked up the rental not completely full. I assumed the manager or the employee would only charge me for fuel from the level when I picked it up to the level I returned it at. I managed to call customer service and got a $6.00 refund (the overcharge). I have photos if you need them.

Matthew F. le

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Le client n'a pas laissé de commentaire.

Ava M. le

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Le client n'a pas laissé de commentaire.

Ron V. le

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Let the customer know that when picking up a truck when the office is closed they must download the UHAUL App and that they need to have more verification from someone else than the people renting it. That part was very frustrating.

David L. le

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Le client n'a pas laissé de commentaire.

William R. le

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Le client n'a pas laissé de commentaire.

Derekpaul A. le

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Truck bed had light muddy footprints on the inside, so I assume trucks aren't cleaned (the $20 cleaning service charge isn't applied) before sending back out. The experienced staff were as helpful as possible but had many customers to attend to.

Michaeljames D. le

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I did the online express check-in so everything went quickly at the store. Joshua handled my check-in and return. He was very efficient and service oriented - did a great job. MD

Curt B. le

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Le client n'a pas laissé de commentaire.

Darrell T. le

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I used the mobile reservation and it went pretty smooth. I would recommend this location to family and friends.

Nickolas A. le

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Le client n'a pas laissé de commentaire.

chelsea P. le

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System was very slow and kept crashing, but the staff worked hard to be positive and serve customers to the best of their ability despite the circumstances.

Kevin S. le

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Le client n'a pas laissé de commentaire.

Robertthomas P. le

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The website was very easy to use and the communication via text throughout the rental was helpful and appreciated.

Eric S. le

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Horrible experience. Rude employees, incorrectly told me where the vehicle was. When I went back in after searching 15 minutes, they told me they realized right after I walked out the door that they told me the wrong area and that “I’d eventually figure it out or come back”. They also gave me a contract saying the vehicle was full. It was at 7/8 of a tank. When I updated it in the link they sent, I used the vehicle for 12 miles then filled it to full as instructed in the contract to avoid a $4/gallon fee. This took 3.5 gallons for the 10’ truck, and put me back at full. When I told them I had to pay for my gas plus whoever used it prior and left it at 7/8, they said I should have just filled it to 7/8 even though my contract said it needed to be full. They refused to work with me in store or over the phone. Awful customer service. To top it off, when I went to leave, they had a truck parked directly behind my car and refused to move it to let me leave just to be a thorn. Horrible experience over a short 2.5 hour period. Would never go here or through U-Haul again.

KAREN G. le

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Great customer service!

Karen G. le

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Great customer service!

Shannonmarie M. le

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Great service Thanks

Warren L. le

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Rental went without a hitch! No problems and rate was very good.

Joseph B. le

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Le client n'a pas laissé de commentaire.

David V. le

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Le client n'a pas laissé de commentaire.

Kristen U. le

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Le client n'a pas laissé de commentaire.

Shannonmarie M. le

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went great thanks

Christopher K. le

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I believe her name was Kayla but I could be wrong. She was at the pick up location and made my experience wonderful. She was very informative and set me up with the safety measures I needed. Truly made our experience GREAT. She deserves more praise than I can put into words.

Rosetta V. le

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Le client n'a pas laissé de commentaire.

Dalton L. le

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Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Noemie S. le

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Great service - speedy, friendly and efficient!

MARTIN S. le

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I will never spend another penny with Uhaul

Michael B. le

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Friendly, professional

SCOTT V. le

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Storage room smaller than advertised , price more than posted.

LaToya B. le

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Thanks for your wonderful service

Deborah C. le

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Could your good work🔆

SHELLEY D. le

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Good place to store your stuff.

GLEN J. le

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Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

Kimberly P. le

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Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kenya S. le

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There is no efficiency with staff there is always long lines in there

Mary P. le

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none

Danielle W. le

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You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

LAURA H. le

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My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

holly r. le

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The storage unit did not have a light in it

James H. le

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Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.