Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

The manager (I think) was the one who ended up helping us and she was so nice! There was a man in line in front of us that was being super rude and the other girl helping him was very calm and handling that man perfectly. Very nice ladies!!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I did afterhours drop off. It was easy to find a spot to drop the trailer and the phone drop-off was easy to use.

Évaluation :

2

Long wait times for pick-up and drop off

Évaluation :

5

My only suggestion is to hire more people like Latesha. She was friendly, helpful, knowledgeable and fun. She made the process so fun and easy! Thanks so much!

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Truck cab was dirty

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Young lady behind desk was very professional.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Le client n'a pas laissé de commentaire.

Évaluation :

3

We have rented from U-Haul since 1998 and this store was crowded with boxes and such, the trailer we rented was very dirty inside and out. Unsafe tires on the trailer as well. What a inconvenience.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

It would be helpful to have an ice scraper snow brush for picking up truck. Otherwise very good experience.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I understand it's normal wear and tear, but always great service, I wish you you could take more pictures

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have never worked with 2 people who were so polite, professional and knowledgeable. I sincerely mean this and would like this review passed up to whoever has the authority to make sure they are recognized. Thank you, Chris Nebrigich (208) 761-2087

Évaluation :

3

Make sure the windows are up before you get 4 inches of snow. Have the gas tank full so the renter doesn't have to stop before destination. Have truck parked so renter doesn't have to walk back and ask somebody to move the other vehicles.

Évaluation :

5

Some of the nicest and organized people I've dealt with during my move. Utilized their trucks twice so far and had seamless experiences both times. Je les recommande fortement. 

Évaluation :

5

Wonderful woman made the check-in process easy. Very friendly and efficient. Still there at night! Long long day of work and still friendly at check-out after hours!

Évaluation :

2

Overall everything was fine except that a receipt was to be emailed and more than 24 hours later, no receipt!

Évaluation :

5

The agent up front was very professional given it was very busy. The gentleman outside was extremely helpful getting me going and returning. Give them a raise! I'll be back next time I need to rent.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

The truck was pretty rough looking and driving. The stuffing was coming out of the header, and the truck has previous damage that had not been repaired. Having said that, it did the job I needed it to do, so I am grateful for that!

Évaluation :

5

I appreciate the easy return service and how easy it was to be refunded for unused days. Also the manager was friendly and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

The windows did not roll up completely and the engine was abnormally loud. I am a school bus driver who has driven many little buses just like the trucks used for uhauls. Headlights also just suck.

Évaluation :

3

Truck I rented reeked of cigarette smoke and was quite dirty on the inside. I only needed the truck for like 40 minutes to move a sectional couch ... I'm glad I didn't need to spend longer inside the cab because it smelled so bad!

Évaluation :

3

When I show up at a location where I reserved a truck I expect to be able to pick up the truck at that site. Don't change the reservation without notifying me. I had texts I had emails mails from uhaul cofirming my original reservation on LOWELL Michigan, not GRAND RAPIDS. My reservation was changed and I didn't have any communication from uhaul Is stating that it had been moved to another location, 18 miles away, on snowing wet roads. I understand that all businesses are busy. And I can understand longer lines or waiting on the phone longer. But I dont understand how you can change the plans impacting my ENTIRE day, without notifying me. I was at the Lowell location before they opened. I could have been driving to Grand Rapids during that time. My help for loading had to wait for me because of the delay and we didnt get as much done as planned. Also, the bathroom in Grand Rapids was nasty.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

I requested a moving truck at a specific location, closest to me, yet my pick-up and drop off location was switched. I wasn't given another potential plan prior to the day I needed the truck, so I ended up paying more than planned (since this location was further and you have to pay per mile). It was a mess up not on my end yet I was basically told there wasn't a solution other than paying more.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Felt uncertain of everything expected of me and didn't feel like I received a lot of direction on where my rental was to start or what to do upon return. It worked out, but by some guessing on my part.

Évaluation :

3

The process to pick up the truck was horrible. And the truck stunk of smoke and some other smell we couldn't figure out.

Évaluation :

5

I have rented from UHAUL for many years. My experiences have been positive. This last rental revealed a concern. My whole trip was only 10 miles. Before I retuned the truck, I put in $5 in gas or 1,7 gallons. When I looked at the invoice, I was charged for 2 gallons of gas or $8.00. I quite sure this truck did not use $13 of fuel for 10 miles. It would be helpful and fair if the trucks were always full of fuel and returned with a full tank. This would allow an accurate accounting of the amount of fuel used. I work for the VA and we always have to return the government vehicles with full tanks.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Awesome job

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

fast and friendly serevice

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Courteous representative

Évaluation :

4

Wear masks in store

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Self pickup didn't work because the truck was all the way in the back. Had to go in and pick up the keys so it defeated the purpose.

Évaluation :

2

Previously ,equipment from this site was very good. This van poor condition. Cracked windshield out of alignment ,not very clean etc.

Évaluation :

5

Brand new 26' truck available exactly when it was cheduled for pick up. Friendly helpful staff at pick up and drop off. Movers hired through Uhaul were excellent...on time and hard working. Would definitely recommend Uhaul for anyone needing to move.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

I did not receive a rebate for the day early that I turned in my van. I am being charged the current rate for unused days.

Évaluation :

5

The guy who hooked me up was quick and very friendly.

Évaluation :

3

The location was fine. Your web site sucks and so does your remote 24 hour pick-up system. Nowhere was I told to go to the front of the location to get my key. Clicking the link regarding not being able to access the equipment only selected a new truck, it did not explain where to get the key. I had to wait in line for 45 minutes because the location was busy, not the fault of the employees. Was told my truck still needed to be returned at the same time but I had spent almost an hour of my renal time trying to pick up the truck. I realized later the “key” code was present at the beginning of the process but never said where to get the key from; they explained that in the office after I had waited in line for almost an hour. My pint is that your process is not clear.

Évaluation :

3

I was overcharged. The truck roll door was damaged and should not have been rented prior to addressing damage. Selected contactless rental but was unable to proceed. The two people I interacted with in store were kind.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

5

Can't get any better, all that's left is free rental after 5 rentals LOL. Great customer service 2 thumbs up!

Évaluation :

5

I wouldn't change a thing. Great service as always. Merci!

Évaluation :

3

Took a long time to return the trailer. I had to go into the office to roust up some help....sign said to "wait here" but nobody came in ten minutes.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

2

The back of the truck was still very dusty.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

3

The customer service has been progressively worse in my last three visits. I don't need to treated like royalty, but the fact is every time we arrived for pick up we were treated as if we were a burden. I know that we all have good and bad days, and realize the challenges that employers have finding willing and qualified help today, but this was a measured effect over a period of three weeks.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

1

Staff was rude, unprofessional, and overly unhelpful. Will drive out of my way to go to an alternate location when the occasion arises.

Évaluation :

5

Everything was great

Évaluation :

3

Told manager the oil light was on and he said don't worry about it. Truck leaked oil into my driveway and he seemed unconcerned and didn't offer any credit.

Évaluation :

5

Make it easier to reserve more time online for lengthier moving times.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nice clean modern van . Easy quick check-in. Woman that took care of me was great.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

I have used this facility in the past and intend to send all my friends and family there if and when needed.

Évaluation :

5

Everything went well...

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

3

Le client n'a pas laissé de commentaire.

Évaluation :

4

Customer service counter people need to have a better personality.

Évaluation :

5

Joshua was a great help. My cargo van ran like a champ. Customer service was excellent. Merci.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

5

Nothing! All of the staff were very helpful and courteuos

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Truck provided for a 400 mile round trip was not terribly road worthy... with 175 000 miles we could not hear ourselves think inside the cab. Sounded like the front end suspension was due for an overhaul. The truck looked like it came back from a construction site... very dusty, crusty storage floor and mud caked in the wheel wells. I was hoping as a longer haul and return round trip that a newer truck would be offered. Very disappointed. John

Évaluation :

5

WIndows were not clean. The passenger side window was covered with small handprints which made it hard to see out of. One of the rear tires blew out the side wall which shook the whole truck The gentleman working the counter was super nice and helpful.

Évaluation :

5

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.

Évaluation :

4

Le client n'a pas laissé de commentaire.