Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Answer the phones. I needed to change my reservation but couldn't get through to any one. The recording said to make changes visit the website. The website said to make changes please call. It all worked out but being on hold for over a half an hour and then just giving up was frustrating.
Patrick O.
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARY J-DROUILLAR N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Joesph s.
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Premières impressions
Évaluation :
3
Le client n'a pas laissé de commentaire.
Daryl M.
Évaluation :
3
My unit was completely dark. Lots of sets of stairs is a pain.
Markthomas B.
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Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
MARK THOMAS B.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MOON BAE K.
Évaluation :
1
I am left to go sort my electoral issues out a dealer with no formal instructions or directions. I was informed my 2018 Terrian lacked the necessary spaces in my fuse box to properly link up trailer lights. If that was the case I wish your website reflected this issue. Now I am left to having to schedule additional time to figure out this issue and I'm sure to incur additional costs. I hope someone from your team reaches out to me via email at chasedsmith93@gmail.com.
Chase S.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Carol B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Mark V.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GEORGE FERNANDO S.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David E.
Évaluation :
5
Le client n'a pas laissé de commentaire.
SCOTT EUGENE A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
GREGORY WARREN P.
Évaluation :
3
Clean equipment.
Don't rent out damaged, dirty equipment
Just to send down the line to another place.
Robert E.
Évaluation :
1
Le client n'a pas laissé de commentaire.
STEPHANIE ANN L.
Évaluation :
4
I would suggest shutting the truck off to save fuel instead of leaving it running, but other than that everything was great! They promptly corrected a system glitch that was trying to charge me for an extra day when I actually returned early, which I appreciate. I would happily return a rental here again.
LAWRENCE ORWID P.
Évaluation :
2
My contents were damaged by some animal.
GAILR B.
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Expérience générale
Évaluation :
5
Might want to fix the bathroom door.
Stephen H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES ANTHONY S.
Évaluation :
4
customer service was great. we got in and out as expected. return process just as easy. equipment...needed some love. windshield dirty, added 2 qts of oil, and the truck had lots of damage including a missing cap on the tailgate.
Michael G.
Évaluation :
1
Le client n'a pas laissé de commentaire.
jo M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Richard S.
Évaluation :
1
The service that I received from Kazya Murphy was horrible. She was rude and abrasive in her communication. She thought is was funny when I called her out on it. You can tell that she was confident that any complaints about her wouldn't amount to any consequences. U-haul customers deserve better service than what she offers. On a side note, after I completed my rental paperwork, I told her that I had moving help coming to the location to help me move items out of my u-haul storage unit. She said that I couldn't have the keys to truck yet then. About 30 minutes later, I returned with my help and went inside. She noticed me walk in and stand in line in which there were 3 people in front of me. It took me 20 minutes to get to the front of the line. She smiled sarcastically and said here are your keys. It took her literally 1 second to hand me the truck keys. If she was a nice and friendly employee, she would have given the the key 20 minutes earlier when she saw me enter the store. Instead, she was sarcastic, mean, and displayed extremely poor customer service. Perhaps, she is a good employee but not so good at helping customers. She may be a better fit in a different department. I hope this isn't the type of service that u-haul is proud of and that some type of corrective action is initiated.
Timothy N.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JOHN CHARLES C.
Évaluation :
5
Excellent customer service!!
Dianne N.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David D.
Évaluation :
5
Great customer service! Nothing!
Carla T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHERYL KAY H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
sandra B.
Évaluation :
4
More help on the Weekends.
Sheila A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Thomasrichard E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Elijah S.
Évaluation :
3
Maybe a little more customer friendly over the phone, not a bad location at all.
TERRELL LEE V.
Évaluation :
5
Employees were excellent. Very kind and helpful. Seemed to enjoy working there and were very good at their job
KEVIN TIMOTHY S.
Évaluation :
2
Actually include all the supplies that are being paid for
Liam R.
Évaluation :
5
Kayza Murphy did a great job. The Service manager, Whose name I don't know, I was very cheerful and friendly. I appreciated the store opened at 7 o'clock so that we could get an early start on our move.
Keith M.
Évaluation :
3
The check in process via the app was not smooth. The truck wasn't where the app said it would be. The pictures of the vehicle used to approve its condition where blurry so that you couldn't see anything. The cab had a banana peel on the floor and crackers in the cup holders. The vehicle was just old and beat up. I actually felt dirty after using the vehicle. Very disappointed in this experience.
David G.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Angelic C.
Évaluation :
4
Went smoothly, only used truck for 6 Mike's to pick up furniture from local store
Robert C.
Évaluation :
1
When I came, there was no space for the truck. I came in and waited 10 minutes until the ladies arrived. The most upsetting thing g was that I returned the truck day before, less millage the allowance, and more gas than I got it with. Clean vehicle with everything as requested including the rental doles and covers. After an hour they send me Email that I am charged 200 $!!. I called the service and it's in process, but very upsetting.
Avi M.
Évaluation :
5
Customer service listened to my concerns and responded professionally. Drop off was a quick and smooth process.
stacey C.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Marie G.
Évaluation :
5
Aucun
Clorise B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gabriella P.
Évaluation :
1
General manager and the other employees are always rude and act like customers are interrupting them. I understand being short staffed and wait times may increase, but that doesn't change the need for quality customer service. I will never use this location again and may never use UHaul after this experience.
Andrew H.
Évaluation :
4
Le client n'a pas laissé de commentaire.
PIERRE ANTONE H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Gregory G.
Évaluation :
5
The truck was mechanically inept. Otherwise the service was great!
Sabrina J.
Évaluation :
5
Employees at time of pick up and drop off were exceptional. Very helpful, knowledgeable and friendly.
Jeanenne M.
Évaluation :
5
I was very happy with my experience
Robin A.
Évaluation :
4
Brought the issue up at drop off and was just told “my new car does that too!†No, we will look at it or sorry about that. Can't believe these trucks are allowed to stay in service with this issue.
MITCHELL CURTIS M.
Évaluation :
3
Le client n'a pas laissé de commentaire.
ROBERT MICHAEL Y.
Évaluation :
5
Service guys were easy to work with and had me on my way within 10 minutes. They just hooked a trailer up and checked the lights and off i went. Returning was easy. They met me at the vehicle when i drove up, unhitched it and off i went. All receipts were emailed.
Amy B.
Évaluation :
5
Le client n'a pas laissé de commentaire.
ANNE HAMILTON P.
Évaluation :
4
Website failed to list Toyota Sienna on the towing vehicle pick list.
THOMAS ALLEN F.
Évaluation :
5
The passenger side turn signal was not working and sometimes would go out on its own.
Marcos C.
Évaluation :
3
Le client n'a pas laissé de commentaire.
AMY ROSE A.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Suzann O.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Harold E.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Mary F.
Évaluation :
2
Was not helpful for someone who was new to the experience. The truck was very old and dirty. Staff did not seem to want to assist.
Kimberly J.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brendon W.
Évaluation :
3
Employees unknowledgable and lazy
JEFFREY DAVID L.
Évaluation :
5
Fast & Friendly!
CRAIG MARK H.
Évaluation :
5
Great experience, nice customer service
DAVID KEITH R.
Évaluation :
3
Le client n'a pas laissé de commentaire.
Michelle T.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHARLES H.
Évaluation :
5
Team was super helpful! Always a good experience at this location.
Robert W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Richard G.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Daniel H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JONATHAN W.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Robin A.
Évaluation :
4
Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an 100 $refundable deposit.
Diane D.
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Premières impressions
Évaluation :
4
Again, the staff was super busy. Need to hire more customer service agents.
JAMES BERNARD F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
THEODORE B.
Évaluation :
1
Don't understand why I was charged so much extra than what it said when I ordered the truck online.
BRANDY LYNN C.
Évaluation :
5
Kayza was awesome! But for some reason the inside of the 6x12 was not cleaned out before I got it! Other then that I had a great experience w/ them!;)
WENDY SUE F.
Évaluation :
4
Le client n'a pas laissé de commentaire.
David A.
Évaluation :
5
Le client n'a pas laissé de commentaire.
JIANHONG C.
Évaluation :
3
The installation was not a smooth process. The first time I was scheduled the hitch came in with no bolts so it had to be reordered, and I had to drive back for another appointment. The second time I was told I would be the first install of the day, only to find out that wasn't true and I ended up waiting 5 hours for my installation to be completed. I do not live in Grand Rapids so I was stranded there while I waited. Although the hitch did get installed and the employees were kind, I hope I never have to go through that again. On a Friday afternoon before a holiday weekend, there was only one employee working and lots of customers to assist.
Chelsea D.
Évaluation :
2
It's difficult to have to move boxes and other heavy items up and down stairs. I have mobility issues and very little help but if a ramp would have been helpful rather than going up and down stairs.
OUDIA MAE K.
Évaluation :
5
N/a
REGGIE E.
Évaluation :
4
Le client n'a pas laissé de commentaire.
Drew C.
Évaluation :
5
Excellent customer service, professional, handled many demands from many people with ease.
JUNWEN L.
Évaluation :
3
Better service
MICHELLE ANN H.
Évaluation :
5
The entire staff is very prompt and efficient. They are a credit to a smooth running organization that focuses on complete customer satisfaction.
Robert H.
Évaluation :
5
Le client n'a pas laissé de commentaire.
CHRISTOPHER ROY N.
Évaluation :
4
The Air condition did not work
Vicki H.
Évaluation :
4
The young woman I've dealt with at this location the last few times I've rented seems to be very competent which is super refreshing.
David N.
Évaluation :
3
That location on 28th street can be difficult to get in and out of; specifically, moving from a parking space to the equipment pick-up lane.
Joseph F.
Évaluation :
5
Le client n'a pas laissé de commentaire.
Brian V.
Évaluation :
5
Le client n'a pas laissé de commentaire.
BARBARA JEAN L.
Évaluation :
5
They were pretty darn good, I don't think they could have done anything better except get me the truck.
Alan K.
Évaluation :
4
Le client n'a pas laissé de commentaire.
MADALYN S.
Évaluation :
5
This location has always been very professional and helpful.
Dean P.
Évaluation :
5
Le client n'a pas laissé de commentaire.
DESIRE DAWN J.
Évaluation :
5
Windshield and front of van was covered with smashed bugs. Not a big deal but it should have been cleaned beforehand .
KENNETH PAUL W.
Évaluation :
5
Whoever worked 8/28/2021 from the timeframe 9-12 was an all star. Very understaffed, she was the only one there and had to do everything.
Stewart S.
Évaluation :
3
Le client n'a pas laissé de commentaire.
SUSAN CAMILLE S.
Évaluation :
2
Le client n'a pas laissé de commentaire.
Letitia C.
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Expérience générale
Évaluation :
1
To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.
Heather P.
|
Premières impressions
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jeffrey S.
|
Premières impressions
Évaluation :
4
The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.
Wendy T.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
Jim K.
|
Expérience générale
Évaluation :
5
The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick
Dylan D.
|
Online Move In
Évaluation :
1
The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.
Caleb D.
|
Expérience générale
Évaluation :
5
The entire staff is amazing! In particular Jeff is a complete master in there.
Nathan H.
|
Premières impressions
Évaluation :
4
Le client n'a pas laissé de commentaire.
Toshia F.
|
Online Move In
Évaluation :
2
I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.
Heath G.
|
Online Move In
Évaluation :
5
Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute
Jim K.
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Premières impressions
Évaluation :
3
Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.
Nathan J.
|
Expérience générale
Évaluation :
5
Le client n'a pas laissé de commentaire.
William L.
|
Expérience générale
Évaluation :
4
Le client n'a pas laissé de commentaire.
Anqunette H.
|
Premières impressions
Évaluation :
3
I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.
Ana L.
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Premières impressions
Non les évaluations ont été soumises pour cet établissement.