Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall

7 649 évaluations

3815 28th St SE   Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

(616) 942-6080

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(616) 942-6080

3815 28th St SE
Grand Rapids, MI 49512
(Across the street from Texas Roadhouse)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
2

Improve customer service from employees

felton W. 
Évaluation :
4

I tried using uhaul share to pick up my truck, but the website kept taking me in circles. It was very frustrated with that user experience. Thankfully someone was at the desk and they were able to help. The girl behind the desk was super friendly and helpful and was very quick to get me checked in. The truck I got was old and beaten up and needed an alignment but at the end of the day it moved my stuff and I was happy about that.

MATT W. 
Évaluation :
5

The staff were friendly and efficient.

SEANGREGORY S. 
Évaluation :
5

Online pickup prior to opening did not work. I had an 8am pickup that I assumed would be Ok to pick up at 8:30, but the app was not letting me do it. Had to wait til 9am opening to get the rental. kinda frustrating, but check in was fast when they opened. Nice vehicle with lots of features, but the gas gauge extra sticker is over some of the dash notifications so I didn't know why the steering wheel was shaking all the time, but then finally looked over the sticker and could see it was a lane change things. Maybe move the sticker.

John M. 
Évaluation :
2

The vehicle had random white powder in the center console.

Jonathan S. 
Évaluation :
5

The Kentwood 28th location is the best location always very helpful. I have used them often.

Kimberly S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Catherine B. 
Évaluation :
4

Prompt service delivered as promised

Ken H. 
Évaluation :
4

The staff was friendly, knowledgeable, and quick. The truck was loud, not well maintained, and smelled like smoke.

Lauren B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emir C. 
Évaluation :
3

The check in process is painful, the software is glitchy and the mobile process is hit or miss as to whether it works or not

Jacobus S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RYAN WILLIAM H. 
Évaluation :
3

Additional help in the store during busy hours.

Derek H. 
Évaluation :
5

none

Randy B. 
Évaluation :
5

The woman running the place was the only one there. Nonetheless, she managed to process 3 check-ins and one check-out while I was there, including disconnecting my trailer and manually hauling it to the parking area. I think she needs a raise and some more help. :)

Randal K. 
Évaluation :
3

Pay us back for the extra gas left in tank. With the economy the way it is right now it hurt losing that money.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad S. 
Évaluation :
3

Have someone there to help you so you don't have to wait 20 minutes.

Winston B. 
Évaluation :
5

I left a pair of Apple Air Pods in the truck & when I called to see if they had found them they informed me they did and would have them at the front counter for me. Nice to see such an honest staff at this location.

Anthony Z. 
Évaluation :
3

We mentioned our issue of the tail-light to the representative, and unfortunately, they did not have much to say in response.

Caleb S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg H. 
Évaluation :
5

Allow people to call thee location directly. The automated system is an impediment for customers and gives reason to not use your services.

Jose R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

This location is very busy and the check in process takes too long. This is mostly due to the technology being used. Everyone has trouble scanning their license. The Uhaul employees should be able to take the license and run it through a scanner. Texting links for custumors to open and do their own licenses is too slow.

COLINDEAN Z. 
Évaluation :
3

Trucks break lights didn't work.

Benjamin S. 
Évaluation :
2

Understaffed, busy, and took a very long time to get my equipment

John S. 
Évaluation :
5

Don't be nervous! UHaul makes everything simple & easy to follow and understand

Hadiya M. 
Évaluation :
5

Great people. Had some issues at beginning. Would be nice is employee walked through everything rather than on an app. What happens if you don't carry a smart phone.

Tamerlyn D. 
Évaluation :
1

Have a trailer for us. We reserved a trailer and after driving 2 and 1/2 hours to pick it up, we were told they didn't have one for us.

David E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene L. 
Évaluation :
1

Manager was rude and informing customers of equipment very satisfactory

Stephone C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvester M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christy S. 
Évaluation :
2

The vehicle was very dirty and did not run well. The total move took 14 miles but we were charged for more than that. Could have been a minimum but that was never explained. I was told by the attendant (who was very nice and is not subject to this review)) that the tank needed to be filled to half upon return. Either the gas gauge was broken or this was the least efficient vehicle in the fleet as 10 gallons of gas (I retained copies of the receipts) did not move the gauge after driving only the referenced and documented 14 miles. Will be utilizing other choices in the future and advising those I know to do the same. Will separately contest the excess charges.

Michael F. 
Évaluation :
3

Desk service was impolite

Afshin S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
4

Front desk is rude and not very friendly at all

Shannon H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kimberley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
1

The truck was in dire need of repairs.

Heather R. 
Évaluation :
5

They are amazing at this location. The women here have it under control! They are so efficient and kind. Initially was going to rent at Lowell which is supposedly self serve? You have to schedule a separate time and location to have your wiring checked. After spending over a half hour on the phone with dispatch and then told that someone will call me I decided to go to 28th street. They fixed me up in no time and cancelled my other reservations.

Daniel S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Loan T. 
Évaluation :
2

Don't tell them to use the app, only to make them walk back and forth from the truck lot to the front desk twice because the staff don't explain that the keys are at the front desk. So they made me walk back and forth 3 times.

Kathleen A H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
5

Excellent service à la clientèle

MARK ANTHONY-BEA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S. 
Évaluation :
1

I reserved a 15' truck but when I went to pickup only a 20' truck was available. I had to take it because I had to get going with my move. This was on a Sunday so they didn't open until 9am. My pickup time was 7am.

MARVIN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franklin G. 
Évaluation :
5

I received great service at this location, friendly and fast.

Wilhelm B. 
Évaluation :
5

The process through the app was very easy and the staff was super friendly even with all of my questions!

Lindsey P. 
Évaluation :
4

Giving customer equipment that is in better condition

Eric S. 
Évaluation :
5

There is often a long line to return, particularly at the end of the day. Easily an hour wait, because there are not enough staff. So I would advise either renting elsewhere, or returning before 3pm.

Berend J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila G. 
Évaluation :
5

Very professional, fast and caring.

Duah D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brittani S. 
Évaluation :
5

Staff is very friendly and helpful! I rented a newer van and the gas cap is located right outside the drivers door, which is not common so maybe should be explained to customers how to locate it before renting to them. Had an issue with van door not closing but the lady at the front desk quickly helped me solve it. The only issue i had was the location of the place. its very hard to get in/out of the place due to traffic but that's obviously something that cant be fixed!

Emerald A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chanquetta P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
3

Staff was very helpful. Rental experience was very good. Very busy,busy location. But not that big of a deal. Would go there again if necessary.

Michael N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

So efficient it made the experience great.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dale H. 
Évaluation :
4

The truck bed was full of mud and mud all up the back of the truck. It was a brand new vehicle and should've been cleaned before re-renting it out. It also was only on 1/4 tank of gas. It would be nice to at least send someone out with more gas. Staff were very helpful and nice.

Crystal R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney B. 
Évaluation :
3

The worker who saw us parking was dismissive and didn't explain well that we could trust him to make sure the rental was processed differently than we had been told previously. It was confusing. Also there was a long line of vehicles blocking the exit.

Mina P. 
Évaluation :
5

The employee who checked me in and out was outstanding. Efficient, calm, and pleasant under pressure. Give her a raise

Jeffrey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis H. 
Évaluation :
1

After an hour on the phone trying to correct the reservation error on the day I rented, I was told it would be fixed. When I turned in the vehicle, not only was my invoice incorrect, the wrong charges were not removed as I was informed they would be. Lastly, was told nothing can be done because the manager is in vacation. My invoice was 3 instead of 2 days and wrongly had CDW still on it. So frustrating!!!

Matthew D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZACH W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James F. 
Évaluation :
3

Have trucks filled with gas. Service people need to slow down explanation of things. They had an attitude of indifference !!!

thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HORACE LIVY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donald M. 
Évaluation :
1

Check engine light was on. Why would you rent out a vehicle that smelt like it came from a farm and the employee new about it. It was like they didn't care. I will never rent from this site again or recommend it to anyone else.

Daniel P. 
Évaluation :
3

I specifically called ahead of time to make sure I could take the trailer with my VW Jetta and pull it up to Howard City and hook it on my Dodge dually since the 28th street location is on my way home from work and the answer was yes. Once I got to the 28th street location to pick up the trailer I was told they wouldn't alow the trailer to be switched to a different vehicle. I tried to explain what I was told the lady but she kept interrupting me. I had to ask her to listen to me. Then I had to go after the dually and make it back to G.R. before closing. 2 hours of my time. I was frustrated

Robert K. 
Évaluation :
1

Poor customer service. Overall, they lack common sense, especially Courtney.

Tia H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nick S. 
Évaluation :
2

Truck was dirty with debris in the back area and cab. Two wheel truck was rolling around lose in the back. Truck was noisy and just gobbled gas and all i moved was a very light aluminum boat bimini frame. UHaul - how you have slipped over the years!

John C. 
Évaluation :
4

Nothing for this dealer but U-Haul in Grand rapids itself needs more 4x8 enclosed trailers so I do not have to hunt around for one.

Ronald K. 
Évaluation :
4

Not enough parking in front of the building. Staff was very friendly and efficient.

Lorraine H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS LOUIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LaSaunder J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas B. 
Évaluation :
5

Great job 👍

Alfreda L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer F.  |  Online Move In 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brianna J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Howard J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael T.  |  Expérience générale 
Évaluation :
2

It was clean as an old dirty facility could be. Outside staff great, inside front desk struggle.

Sean B.  |  Expérience générale 
Évaluation :
1

For starters, I moved on 10/26. There's no reason for charges to come out 1 week later (because someone didn't know how to do their job). Secondly, the lady with the shave head needs more training since she messed up my account and absolutely doesn't know what she was doing the 3 times I interacted with her. How do you change someone's name on their own account to someone else's name? Why did she tell me my storage was canceled, and I find out the next day that it never was, couldn't call to cancel it myself because she changed the name on the account without me asking or telling her to (so "legally" it wasn't my account), had to wait over 1 week for the manager to approve my online move out request that should've already been canceled like the lady said it was. I don't care to say much more outside of my entire experience being below poor. I would never use the uhaul on Eastbrook, and training should be a main priority for the new staff there and any prospective new staff! The staff was friendly but not helpful. My experience would've went with ease if they were helpful. Train the new hire(s)!

Walter D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joesph s.  |  Premières impressions 
Évaluation :
3

My unit was completely dark. Lots of sets of stairs is a pain.

Markthomas B.  |  Expérience générale 
Évaluation :
2

My contents were damaged by some animal.

GAILR B.  |  Expérience générale 
Évaluation :
4

Kayla Hawley was super helpful. My only issue was that we were given, at first, a unit on the second floor but was not told on the website that this facility doesn't have an elevator. The facility we rented the u-haul from in Hastings Michigan did not have the equipment we requested and neglected to explain that here was an $100 refundable deposit.

Diane D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Letitia C.  |  Expérience générale 
Évaluation :
1

To begin we were guaranteed a 20ft truck (the only size that would work for moving to a new state) at a specific location nearby. The day before pick-up we were contacted and told that truck size doesn't exist at the guaranteed location and we could drive to a further location for a 15 ft truck (way too small!) They should've delivered the truck to our location instead of making us drive 3 hours round trip, taking 3 hours out of a workday and losing us that part of a days paycheck and wasting our time and stress. Once we got the truck unloaded and headed to the storage unit we'd pre-registered and that was included free with our one way truck rental, the trouble and headaches kept coming. We were originally given a 10x5 at another facility, but when we got to the unit, it's actual measurements were 5x5, even the worker said that happens, that U-Haul's dimension of storage spaces don't always match the dimensions they advertise them as, he measured it for us for confirmation. We had to call customer service (plus 15 minutes of in hold time) to locate another facility with the size we needed because the store was unable to look it up or call them. We had no way of double-checking with the new facility whether they actually had the unit available in that size, and the worker at the one we were at wasn't able to for us (ridiculous they can't call another store locally to check!). We had to blindly drive to the new facility. Upon arrival, check-in was smoothish. The young man wasn't thorough and missed some things we had to correct for him. Then he sent us to our unit and forgot to come unlock our unit for us so we had to go remind them we were there 30 minutes later to which the guy said he'd forgotten we were there. He didn't warn us of the sticky trap on the floor of the unit or point it out at all so I accidentally stepped on it moving something into the unit and ruined the bottoms of good running shoes. All of this made us late for our rented truck drop off time, and lower on fuel for drop off than we were supposed to be, we wouldn't have been if this hadn't all been wrong. Not only was this a drain on finite fossil fuel resources, it was a waste if our time, adding an additional hour of driving around for U-Haul's mistake. This all also made us so late that we missed a ticketed event and were unable to get a refund. Very dissatisfied with the company and the customer service as a whole for wasting at least 5 hours of our time, energy, and emotions.

Heather P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey S.  |  Premières impressions 
Évaluation :
4

The staff was helpful and friendly. I wish you had a cargo elevator. That would make it an excellent experience. I was in 401…which meant tins of stairs.

Wendy T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim K.  |  Expérience générale 
Évaluation :
5

The Mao design was a little confusing but otherwise the experience has been nothing short of easy and quick

Dylan D.  |  Online Move In 
Évaluation :
1

The upper level units with no access to any sort of elevator is something that should be communicated a little more clearly. Moving in and out of 307 was one of the most awful experiences of my life. I am disappointed I had to subject my family and friends who helped me move to such a terrible experience.

Caleb D.  |  Expérience générale 
Évaluation :
5

The entire staff is amazing! In particular Jeff is a complete master in there.

Nathan H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Toshia F.  |  Online Move In 
Évaluation :
2

I will first say that Jeff Walker was excellent in displaying customer service and professionalism. Next the facility is not well maintained and especially the units with the door and hinge coming off the wall, exposure of the unit to the other units, the hallway, and exterior, along with the rodent issue which is evidenced by the rodent poison.

Heath G.  |  Online Move In 
Évaluation :
5

Wanda in Dispatch was awesome getting in contact with an alternate rental location and securing a trailer. She then followed up with a phone call to update date us with her discussions Jacob at the Antioch rental was very helpful in a very stressful time. He went above and beyond to help us find a trailer at the last minute

Jim K.  |  Premières impressions 
Évaluation :
3

Overall good experience. The negative is that the climate controlled units are difficult to access and move things without hassling the staff. Also the units are small and had no lighting inside.

Nathan J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William L.  |  Expérience générale 
Évaluation :
5

Great service! Thank you so much!!

James S.  |  Expérience générale 
Évaluation :
4

I really appreciate the follow up calls from Lathunder(?) letting me know the status of my unit when my payments fell behind.

Tina W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anqunette H.  |  Premières impressions 
Évaluation :
5

thank you.

Angela J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelyn M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammy F.  |  Expérience générale 
Évaluation :
3

I was told my first months rent was free but I still was charged and then I wasn't given my cash back from renting the truck. Things did not go as smoothly as they should have been.

Ana L.  |  Premières impressions 
Évaluation :
5

The staff is friendly,knowledgeable and efficient. The storage unit was very clean and well maintained.

Carolyn H.  |  Expérience générale 
Évaluation :
5

Excellent service, facilities and wonderful staff.

Carolyn H.  |  Premières impressions 
Évaluation :
5

Great crew at the Centerpointe Mall location!

KAREN G.  |  Expérience générale 
Évaluation :
5

Great customer service!

KAREN G.  |  Premières impressions 
Évaluation :
3

Took a hot minute to process the reservation, having the system crash twice on us during check-in. The storage room was also on the third floor, in a nice hot warehouse. Not easy to access.

Dalton L.  |  Premières impressions 
Évaluation :
5

Great service - speedy, friendly and efficient!

Noemie S.  |  Expérience générale 
Évaluation :
1

I will never spend another penny with Uhaul

MARTIN S.  |  Expérience générale 
Évaluation :
4

Friendly, professional

Michael B.  |  Premières impressions 
Évaluation :
1

Storage room smaller than advertised , price more than posted.

SCOTT V.  |  Premières impressions 
Évaluation :
5

Thanks for your wonderful service

LaToya B.  |  Premières impressions 
Évaluation :
5

Could your good work🔆

Deborah C.  |  Expérience générale 
Évaluation :
5

Good place to store your stuff.

SHELLEY D.  |  Expérience générale 
Évaluation :
1

Have tried to get assistance on an ongoing fee for a rental unit I did not rent No follow up No call from manager Still not resolved

GLEN J.  |  Expérience générale 
Évaluation :
3

Communication was less than adequate. Cover put on wrong limiting access to UBox door. Boxes placed in area limiting garage access. Everything inside was safe though.

Kimberly P.  |  Expérience générale 
Évaluation :
3

There is no efficiency with staff there is always long lines in there

Kenya S.  |  Expérience générale 
Évaluation :
5

none

Mary P.  |  Expérience générale 
Évaluation :
1

You're policy of not prorating on final monthly payments and then rerenting the same space is stealing/double dipping.

Danielle W.  |  Expérience générale 
Évaluation :
2

My only complaint is on the day I moved out of the lockers I was in line in the office/store area behind two other customers for 25 minutes. 20 minutes of which there was no staff at all there.

LAURA H.  |  Expérience générale 
Évaluation :
2

The storage unit did not have a light in it

holly r.  |  Expérience générale 
Évaluation :
5

Everyone on the staff I spoke to was friendly, helpful, and nice. I would definitely recommend them.

James H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    Nous avons la plus grande sélection de camions neufs!

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    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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