Évaluations des clients U-Haul Moving & Storage at Georgesville Road

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Georgesville Road

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Barrymark K. le

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Helpful personnel. Easy in and out

Peter C. le

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Excellent staff. The woman who processed my order was extremely helpful.

EDWARD S. le

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Our experience storing our Fifth-Wheel was excellent. If there were 220v power connections available, we would have gladly paid more. 110v connection wasn't enough for our batteries to stay charged.

BEN G. le

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Corie always does a great job at making you feel welcome.

Brian C. le

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Poor counter staff. Don’t care attitude and now concern for my time.

Margaret G. le

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Very efficient

David Y. le

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I have using them for about 17 years. This includes several hitch installs, numerous trailer rentals, and a truck rental. Never have had any issues. Occassionally have needed to go with other U-Haul sites for availability but keep coming back.

Benjamin L. le

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Le client n'a pas laissé de commentaire.

susan p. le

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When we arrived the reservation was wrong from the national reservation line. They put us in the wrong kind of unit. The man who helped us in Georgesville was excellent and made our experience great.

Sal S. le

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Nothing at the moment. Great service. Maybe chairs and coffee

roy c. le

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Le client n'a pas laissé de commentaire.

Danny W. le

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The ladies and gentlemen that served me were supreme. They were awesome and excellent. Perfection at its best.

ron h. le

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Le client n'a pas laissé de commentaire.

Fuad A. le

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Poor Servise

alicia w. le

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Was a great experience, friendly staff and convenient!

Donte M. le

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Le client n'a pas laissé de commentaire.

REBECCA S. le

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Tried to discuss the cost of the storage unit with the manager, despite one price and signage, he insisted that this was a mistake and charged us more. We did not receive friendly, prof. service.

Larry P. le

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This was a great experience! The facility was beautiful! the van was brand new and clean. The employees were fantastic! This was a very pleasant experience. Thank you.

Christopher G. le

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Le client n'a pas laissé de commentaire.

Don R. le

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Very nice staff.

cheryl b. le

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Nothing. The man who checked us in was very helpful.

calvin L. le

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Le client n'a pas laissé de commentaire.

Brian J. le

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The crew at this UHaul site are all fantastic! We have nothing but positive reviews for the whole experience. They’re without a doubt the best UHaul site in Columbus!

Melissa J. le

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The crew at this UHaul site are all fantastic! We have nothing but positive reviews for the whole experience. They’re without a doubt the best UHaul site in Columbus!

ERICA W. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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My reservation was changed, and the email about the reservation change came from a different email address. Therefore, I missed the notice and had to do some extra running around, with extra costs. That wasn't appreciated.

Kimberly H. le

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Le client n'a pas laissé de commentaire.

Frank f. le

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dont change a thing. maybe a coffee pot for folks waiting

Paul C. le

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Le client n'a pas laissé de commentaire.

Ryan P. le

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I can’t say I’m an expert driving U-Haul trucks but I’ve driven quite a few and this last truck was rough. When I’d get to speed it would shake violently. I don’t know if it’s me or the truck but it felt weird.

Thomas M. le

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Le client n'a pas laissé de commentaire.

Vickie A. le

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I rented several times during my move and the staff was excellent every time. I appreciate the help they have given me that has made my move go smoothly!

DeShonda W. le

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I loved my service I will be back and I would also like to work with your company.

Mohyeddin a. le

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Le client n'a pas laissé de commentaire.

Faruq O. le

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Le client n'a pas laissé de commentaire.

leslie j. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Chelsey V. le

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I would recommend the trucks be bombed for roaches , we found 3 roaches when we first opened the truck up to load our stuff so that was disturbing but other then that ot was clean .

Rosemarie G. le

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Le client n'a pas laissé de commentaire.

james p. le

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Le client n'a pas laissé de commentaire.

anthony l. le

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Le client n'a pas laissé de commentaire.

William S. le

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Always good customer service at this location!!

IRENE Q. le

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My check in was professional and respectful. The girl made sure I was informed and took me on a tour of my unit pointing out the necessary points of interest. I was pleased with the whole process.

David C. le

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Le client n'a pas laissé de commentaire.

anthony l. le

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Best customer service ever!

Justin G. le

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The pickup location that was on my instruction on the website (1601 W 5th Ave, Columbus, OH 43212) did not have my 20' truck. I was told to go to another location, costing me an hour of my time and I lost that time I had with movers. It was unorganized and nothing was done to make it right. After this I will more than likely move myself as I've done in the past or hire a moving company.

Mohyeddin A. le

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Le client n'a pas laissé de commentaire.

Maria B. le

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I suggest to have a extend busines hours

Gary J. le

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Le client n'a pas laissé de commentaire.

BRIAN S. le

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Le client n'a pas laissé de commentaire.

Eric H. le

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The cell phone application support is terrible. I was asked multiple times to submit a photo copy of my passport to someone overseas, the pictures were clear & complete yet they insisted I take further photos. I had to go inside to get help from personnel at the service counter who were extremely helpful! I doubt I'll use the phone app again.

jolane p. le

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Owner and staff are very exceptional business personnel; helpful, thorough, friendly and on task.

DonALD D. le

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Le client n'a pas laissé de commentaire.

Ken B. le

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mark was very nice and friendly he said there would be a maintenance ticket put on trailer do to out of state trailer

anthony l. le

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Le client n'a pas laissé de commentaire.

Samantha P. le

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Overall it was a good experience but the mirror on the truck we had was loose or something so whenever we hit a bump, it swiveled out of place so we had to roll down the window to put it back in place while driving. Seeing as it was a 26 ft truck, it’s a safety concern if someone can not properly use the mirrors

Patrick M. le

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They were responsible for providing a replacement 26’ van because the first had cockroaches, they gave me a van with the cargo bay all wet. Took a lot of convincing to provide a 3rd UHaul that was finally normal. During the course of discussion, representative became very defensive and stated that I don’t trust him and that he is very smart.

Ray H. le

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Le client n'a pas laissé de commentaire.

JOHN S. le

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G

Robert H. le

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at checking bac in person extremely rudw

Tyrone B. le

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Le client n'a pas laissé de commentaire.

Jason S. le

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Only thing I was worried about was the tires. They were worn and you can tell they were pretty old tires and with me having to haul a vehicle to another state with over 300 miles on it I was hoping on not blowing a tire out in the middle of the night. Glad it didn't but that's the only thing. Staff was super friendly and helpful and I will happy to come back

STEVE M. le

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Le client n'a pas laissé de commentaire.

Joacir G. le

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Le client n'a pas laissé de commentaire.

Stephen P. le

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Please make sure that U-Haul employees are properly recording the gas gauge level on each vehicle upon its return. I had to bring an 1/8 tank discrepancy to the attention of the person computing my final bill. I should not have to take pictures with my phone to rectify mistakes that are so easily avoided by attention to details.

david d. le

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Le client n'a pas laissé de commentaire.

Beverly O. le

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Le client n'a pas laissé de commentaire.

Bret F. le

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Le client n'a pas laissé de commentaire.

mark k. le

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There was only one issue I rented the vehicle but it was only for 4 hours. so I felt like I was rushed.?im confused on if I pay I thought it was for 24 hrs .

tracie c. le

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I've asked for someone at the Georgesville Road location to contact me as I was overcharged!!! I am NOT happy about that.

Emily H. le

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location was the cleanest and most well maintained u haul I have ever been in. people were super friendly and helpful. would recommend highly!

Joe D. le

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Everyone i talked to and interacted with from start to finish was nice, polite, informative, and hard working

anthony l. le

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Le client n'a pas laissé de commentaire.

anthony l. le

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I have done business with Uhaul for many years. And will continue to do so. Excellent equipment

Eric A. le

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Le client n'a pas laissé de commentaire.

Takeo M. le

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Le client n'a pas laissé de commentaire.

Alex B. le

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Le client n'a pas laissé de commentaire.

M P. le

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Le client n'a pas laissé de commentaire.

Crystal M. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Terry B. le

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Big place, clean, staff was very helpfull

KURT Z. le

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Le client n'a pas laissé de commentaire.

renatta k. le

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Returning the uhaul truck with easy, fast and efficient.

Olivia M. le

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Great Customer Service!

John K. le

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above average rating.

James W. le

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Always understaffed, hard to get service.

tonya m. le

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Mr Corey Lane and ( Tia) provided excellent customer service. I highly recommend this U-haul facility. It was nice to have positive human interaction that wasn't automated! Great job and thank you.

Donita g. le

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Le client n'a pas laissé de commentaire.

DOUGLAS B. le

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Le client n'a pas laissé de commentaire.

Deb F. le

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The customer service agent at the counter, who was also the owner was difficult to connect with. I tried on several occasions to engage in conversation to make our difficult move feel more personal (which really wasn’t my responsibility, I just like to be friendly) and I found him hard to break thru to until the very end. As he filled my order he either ignored my questions and comments or answered flatly. At the end he ensured me answering my questions as a way to sum up the service, but it was a little too late.

MICHELLE L. le

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Friendly customer service and super fast pickup and return process!

ken p. le

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Drop off was quick and easy.

debroah l. le

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Le client n'a pas laissé de commentaire.

Keith J. le

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Le client n'a pas laissé de commentaire.

David W. le

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The steering on the truck was poor. It was loose, and required a quarter turn to begin to correct direction in the opposite direction. If I wasn't experienced in driving big vehicles I probably would have wrecked. That truck was a death trap.

Tracy B. le

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Le client n'a pas laissé de commentaire.

Jeff J. le

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I left my company keys on the key ring to the rental and they promptly contacted me to make sure I got my keys back in a timely fashion very appreciated

Maria E. le

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Le client n'a pas laissé de commentaire.

Steven L. le

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Le client n'a pas laissé de commentaire.

Ruben G. le

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La forma de entregar el camión no es muy clara

John H. le

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The wait time was long and there was no queue line so it was disorganized as there were multiple people waiting. A side note, one of the customers being helped required that the associate have to call and get someone on the phone to process services because there was a problem. I would recommend empowering the people who are in front of the customers to solve the problems quickly.

Mark S. le

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Le client n'a pas laissé de commentaire.

CRYSTAL B. le

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Nothing! Great customer service and equipment

Mark S. le

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Great cust service. Everyone was professional and polite. Thanks

Dale G. le

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I did not like the 99 cent per mile local fee. A $19.95 rental ending up costing over $80.00

James P. le

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Sales girl caused a delay everyone elsevpetfect

Hildebrando G. le

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The staff there were wonderful and super helpful. They were also very professional and helped me from the order setup to pickup. They are great!

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

thomas g. le

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i tried to rent at a location nearer to my address(trabue rd.). it was confirmed,then two days before i get a text to pick up at some other site(somewhere in arlington) that i didn't want and after calling that location anyway, said they did not have the trailer for me. i should've just used the georgesville location to begin with.

JANET A. le

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Le client n'a pas laissé de commentaire.

Brian E. le

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Truly impressed by the Georgeville Rd location in Columbus. Staff was efficient and took great care in checking in the unit. Will use them again.

Amy T. le

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Everyone was very friendly and efficient. They were wonderful with customer service and providing thorough assistance. Great crew on Georgesville Rd!!

David H. le

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Le client n'a pas laissé de commentaire.

TIMOTHY S. le

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Le client n'a pas laissé de commentaire.

Eugene C. le

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Le client n'a pas laissé de commentaire.

Shannon C. le

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Le client n'a pas laissé de commentaire.

Marcellus S. le

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Le client n'a pas laissé de commentaire.

tommy a. le

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They need to have equipment that you could do a one way trip instead of having to bring it back to Columbus Ohio when you are moving out of state. Thank you very much

Steve G. le

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Uhaul vehicle was about 1/4 tank of gas lower than claimed to be. A little annoying paying more for gas than what I used.

Francis B. le

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car trailer eas smooth and true, mmm not bouncing or side to side movement

jeremy l. le

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Would like this loc use different cleaning products on the interior has an strong offensive smell in all trucks

Melvin K. le

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Le client n'a pas laissé de commentaire.

Edward S. le

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Hire more employees, every time I go to this location everyone is working extremely hard but seem to be overwhelmed by the amount of customers to be helped. They are always helpful and friendly and professional even after dealing with problematic customers who are demanding unreasonable requests. They have the patients of Job. But get them some more help before you loose quality employees.

jennifer m. le

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Le client n'a pas laissé de commentaire.

JEFFERE R. le

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Le client n'a pas laissé de commentaire.

carl c. le

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Make sure there are two (2) copies of the rental contract so that the customer can have one and the customer can turn in one with a key when dropping off or returning equipment after hours.

Dale C. le

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Make sure the windows are clean of bugs and debris.

victor l. le

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Le client n'a pas laissé de commentaire.

DICK H. le

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Le client n'a pas laissé de commentaire.

Gary H. le

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Fast and accurate

terry r. le

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Le client n'a pas laissé de commentaire.

WILLIAM M. le

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Le client n'a pas laissé de commentaire.

Thomas N. le

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Le client n'a pas laissé de commentaire.

David C. le

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Le client n'a pas laissé de commentaire.

Michael H. le

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Le client n'a pas laissé de commentaire.

VICKI A. le

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Always available for our moving/boxes needs. Staff is amazing!

CYRENA B. le

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My unit had mice droppings and looked like roaches.

nicole r. le

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Le client n'a pas laissé de commentaire.

Erika K. le

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Le client n'a pas laissé de commentaire.

jeremy l. le

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Le client n'a pas laissé de commentaire.

Lu S. le

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Le client n'a pas laissé de commentaire.

Adam K. le

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I've moved many times and this was great service and a friendly staff, I highly recommend this location.

michael t. le

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Nice people at this location BUT...I am in the process of renting two trucks and two car transports. Between the national reservation dept and this location, I have NOT HAD A GOOD EXPERIENCE YET!!! THE WORST SYSTEM EVER! I tried to be proactive and start way in advance but it didnt make a difference. Like Seinfeld said.. You know how to take a reservation but you cant HOLD the reservation...which is THE POINT of a reservation. From GA to OH and the national service, this is the most disorganized organization I have ever encountered. I will NEVER use them again.

Daniel F. le

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Location too far from my home, put trailers in more locations

Linda m. le

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My husband and I had outstanding customer service.

Charles A. le

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Le client n'a pas laissé de commentaire.

george c. le

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Le client n'a pas laissé de commentaire.

Mary W. le

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Le client n'a pas laissé de commentaire.

DALANDA Y. le

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Le client n'a pas laissé de commentaire.

Connie S. le

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N/A

Jim M. le

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Le client n'a pas laissé de commentaire.

JEFF g. le

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No issues with renting or returning. The staff was extremely helpful and courteous. Very pleased

George M. le

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the associate could have been a little more friendlier he seemed like he didn't want to be there

George M. le

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Wow! That would be tough to come up with. Everything was excellent from the start to the end. Great service checking out the vehicle Vehicle was in excellent shape. Awesome experience checking the vehicle back in . Will absolutely be using them again.

Patrick O. le

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Le client n'a pas laissé de commentaire.

julie B. le

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This was not the location I put the reservation in with.

Russell B. le

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Le client n'a pas laissé de commentaire.

Rebecca R. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

Travis G. le

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Le client n'a pas laissé de commentaire.

Dustyn F. le

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Le client n'a pas laissé de commentaire.

CHRISTINA W. le

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Very easy and the person who helped us was fantastic!

James N. le

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Le client n'a pas laissé de commentaire.

Laura W. le

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From start to finish with bumps from me in the middle, Corey, Tia, Greg, Dave, to name a few were Awesome. Due to my need to move in a short period of time; they were Great

RANDY P. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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Le client n'a pas laissé de commentaire.

JESSICA G. le

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Le client n'a pas laissé de commentaire.

Michael K. le

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Picked up a truck and had to immediately stop and get gas. After putting $45 in gas the truck starts leaking the gas back out. Had to take the truck back and get another truck. Was told I would get a $60 credit for my gas and inconvenience but never did. But I receive an invoice showing charges that I shouldn’t have received

Anita S. le

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We had a new bedroom suite stolen out of the back of the Uhaul secured with a lock

michael m. le

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Le client n'a pas laissé de commentaire.

Burnett S. le

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I appreciate their patience and time

Anne M. le

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Extremely helpful, pleasant, accommodating staff.

Craig N. le

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Poor treatment by female staff who contacted me by phone on 4/23/19 lowered the rating from five stars to three and will likely result in my not choosing your company the next time a need arises.

Tyler K. le

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Super Easy to rent when you return a Uhaul truck when moving and the first month was free. Definitely would recommend

LAURA M. le

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I always felt safe and confident that my things were safe as well. I liked the garage loading area, the carts and the climate controlled units. The grounds were always clean and free of rubbish.

Laura W. le

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Great location easy in and out. Knowledgeable staff very friendly and willing to go the Extra mile.

Laura W. le

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Very nice and considerate. They went above and beyond up o help

Jeffrey d. le

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Everyone was more then accommodating. I am very pleased.

LEAH G. le

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Worst customer experience ever I was one day late in checking out Uhaul took my $118.20 payment made on 3/29 that paid my acct until 5/14 and refused to refund. Will not use uhaul again and not recom

Andria M. le

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I had my UHUAL climate controlled storage for a few years. Throughout my whole time with them, not only was the staff excellent and friendly; I had no bug issues or rodent issues. Highly worth it.

Nicholas M. le

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Checked in Sunday afternoon, had most of my stuff in, but came back around 7 and was lock out. I didn't realize had to check out. Is a good system and David helped me Monday morning.Great Job 5 stars.

ROBERT V. le

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They were always VERY VERY kind, considerate, and VERY VERY professional. I STRONGLY RECOMMEND THIS FACILITY TO ANYONE AND EVERYONE THAT MAY BE INTERESTED IN PUTTING ANYTHING INTO STORAGE.

sandy b. le

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Great service and attention to what I needed.

Pam G. le

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Great experience with Dustin & Angie! They were on time, easy to work with and friendly.

Keith M. le

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Everybody I dealt with was very nice and helpful. Love the free month of rent. The dollies provided were a great help.

jeff s. le

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Storing a motorhome and the place is covered and has light and electric power to keep the battrries charged. 24 hour access and an array of security cameras.

APRIL A. le

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Had nothing to complain about for the 4years our belongings were kept there so it was a great experience

Jim J. le

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Tia done a outstanding job. Showing me all the variables sites that were available. Thank you young lady!

Mark v. le

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Cory helped me, the day before i came in and another man helped me. 100% satisfied. clean and easy. Thank U all AT U-HAUL.

jerome h. le

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This was a grateful experience , all I my concerns was address . Keep up the great work U-Haul. Jerome Harper Sr.

Korey K. le

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Huge site, largest I’ve been to. But, it was also the lease staffed. In the two times we went in there there was only one person inside a line of maybe ten people waiting. Needs better staffing.

margaret s. le

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Great service

JOHN R. le

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Great people and great attitudes. Always helpful. I'll use them again.

aisha c. le

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Unit was inside a climate controlled building, very secure and very nice for the price.

Keith M. le

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As always excellent friendly service. Very helpful.

Dennis D. le

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Always helpful, thanks!

Phillip E. le

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Corie Lane had helped me setup my unit. He was very professional, knowledgeable, and kind just an all around swell individual. The facility is clean and very secure. My experience was great thanks.

Pam G. le

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We did not visit the facility. We had 2 UBoxes delivered. We filled one and they came back to pick them both up. This could not have been any easier. They were friendly, helpful, prompt and perfect!

william p. le

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All the people at the front desk were a great help. Wonderful customer experience !!

ADAM K. le

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Excellent

tong y. le

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Great service!

Kenneth H. le

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Great staff, made it all simple and easy.

jeff s. le

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Well maintained facility with good access.

Teneacha M. le

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I had a great experience with this uhaul services. I have no complaints at this time.

Christopher H. le

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I went to the Georgesville location early due to the fact I had no place to put my extra car since I moved. I want to say it was an excellent experience, your customer representative Corey is the best

Bryan W. le

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Uncaring, unwilling to help or work things out, rude, stay away from this place.

Don G. le

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Personnel was very helpful

ROLAND B. le

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David, the general manager was very accommodating and friendly. Thank you for allowing us to use your dock for our incoming container!

Corrick W. le

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Storage space has electrical outlet that did not work at all. electric should be provided twelve out of twenty four hours.

Kimberly W. le

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Move in was easy and the manager took very good care of me. When I had a problem, it was addressed quickly. Move out was also extremely easy. It was a great all around experience.

Tyler K. le

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A gentleman with a nametag labeled "owner" helped us initially, and we were very satisfied with his customer service. He passed us on to a female however, to finish who was slow, and poorly trained.

johnnie b. le

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professional service from the gentleman that serve me.

Beverly W. le

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Great place to store my stuff

Tikoyo J. le

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A great place to store your stuff

Theresa P. le

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There was no pro-rate refund when we moved out.

Gerald F. le

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The staff was knowledgeable and fast. They explained how the system works and walked you through the process.

Collisha T. le

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I absolutely loved it and if I needed to return they would definitely be my first choice

gayle m. le

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Customer Service over the phone was awful. Staff on site excellent, but endless issues paying rental that ALWAYS cost me $!

JAMES J. le

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This was very an outstanding storage space for the RV.

theresa r. le

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It would definitely serve your purpose better if it were a 24 hour access!!

Noor M. le

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Good Customerservice

Diana R. le

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It was busy and the wait was 30 minutes, but other than the wait, we were served excellently.

James H. le

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Great facility - convenient and clean. The people were very professional.

ali s. le

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David Schumacher customer service was extraordinary

Dan B. le

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Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

DAN B. le

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Made reservation online, however was unable to edit or cancel online. I talked to web chat and spent 2 hours on the phone with corporate and they couldn't do it either. FIX YOUR WEB INTEGRATION!!!!

david j. le

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The office people just seem a bit uptight, place is always busy, maybe short staffed & or overwhelmed. Maintained got a no cause of the alarm always going off every time I opened my unit.

John H. le

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This place was amazing when ever I needed any help there was someone to answer my questions. Great facility and good hours to retrieve storage. Very affordable and well maintained.

robert m. le

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Great covered storage for my motorhome. Just sold it so I don’t need storage any longer. Staff was courteous. Hours were adequate.

Angela L. le

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They allowed me to get my storage container within a short time of it arriving. I appreciated that a lot!

LANJA S. le

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I had an excellent experience using your climate controlled storage facility. The staff was very helpful and knowledgeable.

shelia a. le

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A lock-out lock was put on my outside storage after being there for only 2wks. I still had over a month left Luckily someone was there to take it off.The alarm card stopped working. Moved out.

THOMAS A. le

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This was my second cross country relocation & this UHaul facility was EXCELLENT!!!

Schena G. le

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I would recommend Uhaul storage to anyone. My only complaint was they kept trying to bill me a month after I moved by stuff out.

Steven C A. le

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Staff was incredibly friendly and professional. Only storage place I'll do business at.

Unhnee K. le

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friendly service.

MATTHEW L. le

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After moving out kept getting emails about past due amounts and the actions that you were going to take and contacting my old address. I called and spoke with different people multiple but contin

Deborah J. le

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No problems at all

Jay Y. le

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My storage area was a work in progress thus it was dusty leaving my property covered in dust. For the price I paid, I was not expecting this situation. I will shop around next time.

Jay T. le

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Thank you for storage of my camper at your facility. Very nice place.