Évaluations des clients U-Haul Moving & Storage at Glencrossing Way

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Glencrossing Way

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Ethel C. le

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Customer Service was great; storage was always clean and dry. I would always choose U-Haul for my moving and storage. I thank the Glencrossing Representatives that served me with the utmost respect....They are the greatest! Thanks again!

Jose A. le

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Le client n'a pas laissé de commentaire.

Ross M. le

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My only gripe is that the roof in our van leaked a little. But it didn’t ruin anything so no harm no foul!

Amber C. le

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Got overcharged. Very unsatisfied customer!!!

Mallory C. le

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Le client n'a pas laissé de commentaire.

Anetra W. le

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Le client n'a pas laissé de commentaire.

Marybeth W. le

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I was not informed that there would be a $20 charge if I returned the equipment when they were closed. I returned it through the app, made sure they had my location at the rental lot and I was still charged. Bull shit , don't offer a service and not tell them that there is a 20 dollar fee! I used this before on the Colerain location and now I will check to see if they charged me a $20 as well. Tell me why is there that fee when I did all the work in checking it in? I want this credited back to my card!

Donald S. le

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Le client n'a pas laissé de commentaire.

Douglas B. le

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Smooth move. Friendly staff. Easy pick up and drop off.

Forrest H. le

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The employee working was super nice and friendly. There was no problem with him. The problem is slow check in. There should be 2 employees to check people in. Every time that I have checked in it is always slow. Check in is too much for one employee.

Ralph H. le

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Maintain and fix trucks so people's belongings do not get destroyed.

Joseph H. le

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Le client n'a pas laissé de commentaire.

Jeffrey P. le

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Le client n'a pas laissé de commentaire.

Jacob R. le

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Excellent customer service and prompt service would recommend this location to anyone

Robert L. le

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Le client n'a pas laissé de commentaire.

kenneth H. le

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Le client n'a pas laissé de commentaire.

Tamika C. le

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Le client n'a pas laissé de commentaire.

Loren B. le

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Le client n'a pas laissé de commentaire.

Nita P. le

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Keep doing what you do. So far I have been very pleased with the services I'm given. THE STAFF is very accommodating, and friendly.

Kesha B. le

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Le client n'a pas laissé de commentaire.

Chris P. le

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Fast, friendly and efficient.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Charles S. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Not a very reputable company. Instead of helping people they are out to screw them. The manager never even bothered to call back and straighten out the problems. Loaned on 3/4 tank of gas. Brought back on 3/4 tank of gas. They charged me 60 dollars to fill up gas which was not used. They do not tell you they charge for early drop off. Fees nobody is ever told about upon acquiring lease.. Is not a reputable company instead con artists and rip off artists.

gregory M. le

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Le client n'a pas laissé de commentaire.

Vincent G. le

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Le client n'a pas laissé de commentaire.

Keith H. le

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Le client n'a pas laissé de commentaire.

Tim H. le

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Le client n'a pas laissé de commentaire.

David S. le

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Workers were great

Joel D. le

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Le client n'a pas laissé de commentaire.

Re'Gala B. le

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N/A

Cynthia M. le

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Le client n'a pas laissé de commentaire.

Star P. le

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Le client n'a pas laissé de commentaire.

Lisa B. le

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My experience could not have been any better. The customer service at the location as well as the U-Haul phone line was impeccable.Thank You for making this sad & dreaded move so smooth and whole lot more tolerable. it really took a lot of the pressure off my shoulders.

Michael K. le

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Le client n'a pas laissé de commentaire.

Sally W. le

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Le client n'a pas laissé de commentaire.

Antoinette H. le

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Nothing! Great experience as always!

Tammy K. le

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Very professional

claudia C. le

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Le client n'a pas laissé de commentaire.

Crystal J. le

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I move out on 12/09/19 and i paid on the 29 day of every month..i wounding if i get any change back also I didn't get my money back on my card yet i been calling my card..please let me know something

Michael E. le

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Do not double bill your customers. That was not good and then the customer service rep wanted to talk to my husband because he was put down as the driver ut you had my debit card. It was quickly resolved but in my opinion should have never happened

Chyenne T. le

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Le client n'a pas laissé de commentaire.

Shaun G. le

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Le client n'a pas laissé de commentaire.

Allen S. le

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Le client n'a pas laissé de commentaire.

Mike H. le

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Everything was great simple easy fast, you had a lot of trucks to choose from we got the size we needed to get the job done this is a great location.

Lindsey C. le

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Le client n'a pas laissé de commentaire.

Anthony H. le

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The online and call center experience was less than exemplary. The website was not helpful at all, and the lady I spoke with at the call center was full of bad information. Fortunately, (yet unfortunately, since it cost me nearly 2 hours to drive there and back) the people at the location were very helpful and it was fine. Would have been nice if I could have taken care of business on the phone or on line though.

John D. le

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close to home and major streets, was in and out quick

HEATHER B. le

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The GM is seriously so helpful and accurate. I'm a returning customer to this location only. Thank you for great customer service!!!

Lisa B. le

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Very impressed with the cleanliness of the facility.

Lila B. le

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I have picked up from this location before and did not run into any problems. Staff was polite and helpful.

Tonette C. le

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Easy drop off. Cleaned and swept the truck out. Suppose to knock off $25 but didnt.

George C. le

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EASY IN AND OUT, VERY GOOD PEOPLE TO DEAL WITH

William H. le

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I spent nearly 2 hours trying to complete my pickup. The vehicle on my contract did not match the vehicle and keys at my pick up spot. After going through 2 chats the manager finally contacted me to cancel the prior contract and work up a new one with the correct vehicle number. Mind you I never completed the check in process on the app but hit the back button to speak with a representative. This caused me to miss the closing time of my storage unit and made me late the next day for the convention I had to set up at. I am a retailer and this was supposed to be a convenience to have the van but was more of a stress. I will not use this company again in the future.

Russell S. le

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fast and easy.

Christopher W. le

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The location and staff were pretty nice but the 15' truck was merely servicable. The interior is very clunky and cramped. Opening the driver door on the street is very dangerous because of the poor visibility and high step height. All of these trucks should have a step-down like a standard pickup would. And a special egress mirror for when the side view mirror is folded.

Samantha S. le

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Le client n'a pas laissé de commentaire.

Rachel R. le

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Include a step up ladder.

Don P. le

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Very Good

David C. le

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Le client n'a pas laissé de commentaire.

barbarea B. le

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The staff was very helpful, the truck and trailer were great. A very pleasant experience all the way around. Thank you

james P. le

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I reserved a dolly as I had very large items that I needed to move. Once I got home I realized the dolly was never put in the truck. I called the help line and they refunded the dolly but moving without the dolly was much more labor intensive and time consuming.

Billy R. le

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store was excellent, service was excellent. You app pick up sucks.

Scott W. le

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Le client n'a pas laissé de commentaire.

Terry C. le

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Le client n'a pas laissé de commentaire.

Maria T. le

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Le client n'a pas laissé de commentaire.

Stephanie S. le

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Le client n'a pas laissé de commentaire.

Nathan C. le

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Le client n'a pas laissé de commentaire.

Lawrence T. le

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Everything was perfect

Tim W. le

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Le client n'a pas laissé de commentaire.

Lisa K. le

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I did not know there would be a 20.00 fee to just drop off after closing. I was shocked to see this charge. If I would have known this I would have waited till next day to drop off keys. Ridiculous charge. Very disappointed to see this on my bill and even called about it. So I will tell anyone I know about this who is thinking about renting a Uhaul in future. This should be explained when you pick up the truck and wasn’t

Kathy M. le

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Le client n'a pas laissé de commentaire.

Valadia L. le

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Le client n'a pas laissé de commentaire.

Antwan W. le

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I was not told the storage area closed during open hours. I had to leave my furniture on the truck for 3 days. This was after I upgraded to a larger storage been an d added . another one. My debit card was charged at the counter after I asked customer service would my card be charged before or after and I was told after it was the worse service ever now I have to wait for a refund and they had charge double what my bill was .

Cameron S. le

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I tried to do the online check in with my phone but was a bit confused when it came time to pick up my truck. I ended up just going inside, but it went smoothly from there.

David B. le

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Le client n'a pas laissé de commentaire.

Beverly G. le

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I returned my trailer after using for only approx 2 hrs at 730 pm the night of rental and the staff removed my trailer from my car and I assumed the trailer would checked in as returned. It wasn't and when driving home at approx 1045 pm I get a text stating that I need to return the trailer by 1100 pm. This was stressful and I had to deal with a phone call that I should ve not had to do. I need to remember to take pictures always of return because this is the 2nd bad experience with UHaul! The staff was nice and polite, but this is the most important duty that needs completed.

Sheenay R. le

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There should be more than one person at a register to assist the customers.

Callum W. le

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Le client n'a pas laissé de commentaire.

Mark O. le

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The man who helped me was great. He needs a raise.

Brian C. le

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Le client n'a pas laissé de commentaire.

Jenny P. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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i have been using U-haul for many years and it was always a good experience. I would and do recommend U-haul to others.

Cherent A. le

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Le client n'a pas laissé de commentaire.

Kimberly J. le

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Le client n'a pas laissé de commentaire.

ed A. le

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Very professional service. Thanks for your help.

Bradley C. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Gregory M. le

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Le client n'a pas laissé de commentaire.

Leslie R. le

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Le client n'a pas laissé de commentaire.

Jenny P. le

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Le client n'a pas laissé de commentaire.

Jacob M. le

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Great customer service from the pick up and drop off associates. Very smooth experience, as always.

Shameka R. le

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Friendly, fast service.

Zachary C. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Excellent Staff. Helpful. Efficient check out and check in procedures.

Donna B. le

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Very nice to work with

Lauren H. le

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Le client n'a pas laissé de commentaire.

Mabel F. le

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I’ll be returning yet again

Mark L. le

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Manager saved us money instead of up-selling. I’ll be back!

Vivian R. le

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Le client n'a pas laissé de commentaire.

Nancy A. le

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Le client n'a pas laissé de commentaire.

Nancy A. le

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Le client n'a pas laissé de commentaire.

linda l. le

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The guys were very helpful and we had a great experience with our service with them.

Greg H. le

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I was so impressed by this facility. The staff was exceptional. I loved that the facility was indoor storage, clean and available 24 hours. I also liked the area for items you did not want.

Steve d. le

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Personnel was helpful an polite

Misty S. le

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Service was great, only a little concerned that there was a rat trap in my storage unit. I hope that is enough to keep my belongings are safe from vermin.

Arline W. le

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excellent

Kristal K. le

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The clerk, Maddie, was inattentive to my needs concerning purchase of packing and moving supplies. She remained on her cell phone speakig to her significant other for most of my time on premesis.

Kevin T. le

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These guys are true professionals. They safety checked everything and explained in detail answers to all my questions. I was in and out in no time. kMt_Sr

Charles R. le

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Guy at the counter was Great!

Shavon D. le

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Didn’t have any issues

Jonathan D. le

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Customer service was horrible. Richard Edwards just down right didn’t care about making sure my account was closed out. I was not given a receipt and confirmation. Just did not care to help me out.

Matthew M. le

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Some staff was not helpful and my u-box was delivered to the wrong location AND late.

Mellita T. le

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Facility is clean, lighted, and safe to access at all times of the day! Staff is professional and gives great service. Only issue, need more than one person working the counter during the day.

JANET P. le

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Ive been a variety of size storage units the last few years, I’ve been very satisfied with my uhaul experience. Thank you.

amanda g. le

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N

FIELDING C. le

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The only complaint I have is that an alarm always sounded for a few seconds after opening my container. Honestly, there was probably a security code to use prior to opening but I had not learned it.

Shyla G. le

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Great storage place...my stuff was well taken care of and the staff is absolutely amazing. I would highly recommend this storage facility to anyone!

denise l. le

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Beautiful experiences would recommend it tp storage there

Theodoris S. le

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If I have a need for your service I would be there in a heartbeat

nautiah t. le

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Poor service

mamie e. le

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I will always choose U-Haul for my storage needs.

William H. le

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They had our stored U-boxes out in an area where a truck could back up to for unloading of the U-boxes. The truck we rented was there and ready to load. Staff was friendly and very helpful.