Le client n'a pas laissé de commentaire.FERNANDO P.
Customer Reviews for U-Haul Moving & Storage at Grissom Rd
Pour nous contacter
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jennifer M.
I'm 65 yrs old, maybe can't tell these days with the mask an all but I was told to go unhook my car and take it off the Dolly and then he would be out to take the Dolly off the car. I didn't think much of the service. I would have preferred a more customer service kind of attitude... (Like give me a second and I'll be right out to take care of that for you) I went out and unhooked the tire straps and got the ramps pulled out when he did come out and remind me about the safety chains and then removed them for me. Just wasn't thrilled with the service.PATRICK W.
The person that was supposed to assist me told me he couldn't look up any turn in locations because he had other customers and didn't have time when no one else was at the store.STEVEN S.
The man by the name of Martin that helped us out was rude! He needs to work on his Customer Service attitudeAIDAN B.
Return went quickly and very efficient. Thanks!Robert J.
Le client n'a pas laissé de commentaire.JOEL N.
Le client n'a pas laissé de commentaire.Cheryl M. | Expérience générale
Le client n'a pas laissé de commentaire.Mykisha G.
Le client n'a pas laissé de commentaire.Orlando B.
Le client n'a pas laissé de commentaire.NAOMI GINGER M.
I would use this service again. I want to personally thank Cindy at destination for her excellent customer service and support.Eric H.
Le client n'a pas laissé de commentaire.JANET P.
Le client n'a pas laissé de commentaire.BRYAN D.
Le client n'a pas laissé de commentaire.OCTAVIANO B.
Le client n'a pas laissé de commentaire.SIMON JR P.
Le client n'a pas laissé de commentaire.Rene F.
Le client n'a pas laissé de commentaire.Dale J.
They went above and beyond my expectations. My experience at this location was one I will tell for years to come. From the boss man, desk tech's and everyone in between. I was so impressed with their customer service, patience, and kindness. My car would not start and we could not get it off the item that pulled the car. They worked with me until it was resolved with a smile. They offered me water and told me not to worry. Because of them, I was able to laugh until everything was taken care of.JANET D.
We had a hard tome with getting the truck.. Then when we get the truck it had a bad smell like a combination of sweat and sagar smoke. The head light was dimming like it was going out. I rented sevaral trucks this was the worst. The shocks on the truck was bad it felt like there were no shocks.Lee H.
Le client n'a pas laissé de commentaire.Juan P.
Le client n'a pas laissé de commentaire.GREGORY B.
All good the staff is friendly & ready to answer questionsRAMIRO H.
Le client n'a pas laissé de commentaire.ERNESTO R.
Nothing to improve. The person that help me, employee name Fernando was very professional. He help me find the right truck to transport a refrigerator. Explain to me what equipment that I need to make the job easy and safely transport my refrigerator. Merci.ALVINO RENE P.
Le client n'a pas laissé de commentaire.Rosa G.
I was overcharged and still haven't received my credit.MONICA C.
Drop off was fine.jacob N.
Le client n'a pas laissé de commentaire.Javier G.
Le client n'a pas laissé de commentaire.ERNESTO I. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.FELICIA D.
Trailer had flat tireSANDRA J.
Le client n'a pas laissé de commentaire.Cheryl M. | Premières impressions
There is one specific guy that always wants to check the brakes lights on return, this is a waste of customer's time, i doubt you have a system that keeps track of all that, and light checking is performed at departure anyway. I rent trailers many times from uhaul, and that is the only guy and only location that demands it.FLOREN M.
Le client n'a pas laissé de commentaire.CONNOR C.
Le client n'a pas laissé de commentaire.Ronald S. | Expérience générale
the manager was unhelpful and has no customer serviceJOANNE C.
Le client n'a pas laissé de commentaire.GERALD M.
Le client n'a pas laissé de commentaire.ALANNA K.
Le client n'a pas laissé de commentaire.JORGE S.
Le client n'a pas laissé de commentaire.Eleanor D.
Le client n'a pas laissé de commentaire.MARTINS O.
Excellent service.Pauline P.
Le client n'a pas laissé de commentaire.robert M.
Le client n'a pas laissé de commentaire.Connie T.
Le client n'a pas laissé de commentaire.ELIER I.
Le client n'a pas laissé de commentaire.DAVID R.
The check out process was very smooth and pleasant. The salesperson was very friendly. The check in person was very nice and very helpful. I was very pleased with the overall rental experience. Thanks guys.JEFFREY H.
Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.Badr E. | Premières impressions
Le client n'a pas laissé de commentaire.ABIMAEL R.
The guy at pickup counter was extremely rude and presented no customer serviceENRIQUE G.
Le client n'a pas laissé de commentaire.ERIKA T.
Le client n'a pas laissé de commentaire.LAURIE H.
Le client n'a pas laissé de commentaire.Yolanda M.
Staff very professional.RODNEY M.
Le client n'a pas laissé de commentaire.GEORGE L.
Profesional and helpful staff very happy with the serviceGUILLERMO G.
Le client n'a pas laissé de commentaire.Steven G. | Premières impressions
Mr. Ricardo and Brandon were able to assist with the picking up and dropping off. The team at this location were fantastic. They were able to effectively solve certain issues that arose from booking and paying online. If in the future I need to rent a trailer or Uhaul truck, I will make it a point to come back here because it's where great customer service can be guaranteed.mariela T.
Le client n'a pas laissé de commentaire.JUAN O R.
Le client n'a pas laissé de commentaire.Roman A.
Le client n'a pas laissé de commentaire.Ricky G.
Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.Joshua D. | Premières impressions
Excellent service. Thanks!robert R.
Le client n'a pas laissé de commentaire.SHAWN W.
Keep Up The good Work!David R.
Le client n'a pas laissé de commentaire.NAYELI D.
Been renting trucks and trailers from you guys for years best customer service keep up the good work I'm sure I'll be renting again thank you good jobRicky M.
Le client n'a pas laissé de commentaire.Kevin D.
We have rented trucks here a couple times. They have excellent hours, friendly and never have any issues.WILLIAM M.
Really really great turn in experience total oposite from my experience at FWB/Beal location.Karl K.
If someone hasn't used the app, don't be so quick to dismiss them. Take your time and address their questions/concerns. Other than that, other employees did great and worked with me.ADRIAN P.
Jason provided excellent service. I congratulate your company for his employmentLARRY H.
excellent finalizing long day driving. great customer service.cynthia M.
Don't try to charge a customer another day if the equipment is returned an hour late. (14 identical pieces of equipment are sitting there, it wasn't a scheduling thing)GARRETT H.
Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.Sharon S. | Expérience générale
Le client n'a pas laissé de commentaire.janie r. | Expérience générale
Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be thereErica A. | Premières impressions
Le client n'a pas laissé de commentaire.Karen G D.
The manager and the crew were very professional and compassionate about our needs. I highly recommend this U-Haul location to anybody. The manager I believe his name is Jason went out of his way to help us. THANK YOU U-HAULCHADWICK D.
Le client n'a pas laissé de commentaire.EDWARD G.
Le client n'a pas laissé de commentaire.Jessica i. | Expérience générale
Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.CHRISTIAN C. | Premières impressions
Le client n'a pas laissé de commentaire.ANTHONY R.
Le client n'a pas laissé de commentaire.MARIA R.
Le client n'a pas laissé de commentaire.Dorena P.
Le client n'a pas laissé de commentaire.JOHN L. | Premières impressions
Le client n'a pas laissé de commentaire.EMMANUEL R.
Le client n'a pas laissé de commentaire.William A.
Le client n'a pas laissé de commentaire.YOLANDA C.
Great service, friendly and attentive staff. I'll definitely visit this location again.GERALD T.
It was a nice experience thank you Great truckAlejandro M.
I wanted a trailer and they talked me into a cargo van. Big mistake !! Not happy !!!HENRY GUTIERREZ G.
Le client n'a pas laissé de commentaire.MARY G.
go uhaulMICKEY B.
Le client n'a pas laissé de commentaire.Catherine G. | Expérience générale
Martin and his employees were awesome and very helpful.Catherine G.
Le client n'a pas laissé de commentaire.LAURA ELENA S.
Le client n'a pas laissé de commentaire.curtis B.
Le client n'a pas laissé de commentaire.Maria G. | Expérience générale
You can unlink my husband from an account he had no problem hung to do with.KIRSTEN ELIZABET G.
Le client n'a pas laissé de commentaire.CHRISTOPHER T.
Tell me which â€œknuckleheadâ€ at this location told me over the phone that this the location was open 24 hours and someone would be be there to help me unload the car from the auto transport at 10 on. NOT.CARLOS M.
Le client n'a pas laissé de commentaire.Clyde D C.
Nothing ðŸ‘ðŸ¿JIMMY A.
Le client n'a pas laissé de commentaire.Diana M.
They Charge me 70$ when I told them I lived in Laredo but no one had 26 Ft over there they sent me to Freer and they Charge me the miles From there to Laredo when They said they weren't going to charge me that.Axel J.
Le client n'a pas laissé de commentaire.RICHARD G.
Le client n'a pas laissé de commentaire.DAVID M.
Le client n'a pas laissé de commentaire.JAMES W.
Le client n'a pas laissé de commentaire.ROBERTO C.
Le client n'a pas laissé de commentaire.Elaine O. | Expérience générale
UHAUL Cooperate should investigate my experience with U-Haul on HWY 90, and (Martin) at UHAUL on Grissim RD. Making a reservation on-line with U-Haul is a joke, per your U-Haul attendant on Hwy 90. very (unsatisfactory).JEFFREY G.
Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.Roberto D. | Premières impressions
This was Is the worst costumer service I've ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who's higher up to contact me about this matter my number is (210) 254-3373gustavo o. | Expérience générale
Le client n'a pas laissé de commentaire.THANG N. | Premières impressions
Le client n'a pas laissé de commentaire.Angie F. | Expérience générale
Le client n'a pas laissé de commentaire.larry m. | Expérience générale
You guys suck and not understandingLaTonya C. | Expérience générale
Le client n'a pas laissé de commentaire.Mark G. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN Z. | Expérience générale
Le client n'a pas laissé de commentaire.Oscar G. | Premières impressions
Very experienced staff.Daniel S. | Expérience générale
Had a very horrible experience with this location.Chad C. | Expérience générale
The online was no help. Being a split level building I wasn't clear that there would be stairs rather than an elevator. No problem for the staff he got me into another unit although it cost more for the same size unit with out climate control which I think is backwards. Other than that it was great.David F. | Online Move In
Le client n'a pas laissé de commentaire.Victoria G. | Expérience générale
One particular rep was very rudeBrad S. | Expérience générale
Very friendly staffCORY F. | Premières impressions
Facility is top notch. Pricing is competative with other local self storage. I would recommend coming down in price a few dollars to really beat the others.Michael C. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas C. | Expérience générale
I moved to San Antonio from California. I made my arrangements to use the Grissom U Haul over the internet. I did not expect the customer service that i received. It was a relief to deal with a company that still understands 'customer service" Thank youWal S. | Expérience générale
Le client n'a pas laissé de commentaire.Edward B. | Expérience générale
This is the best U-Haul Facility, staff and overall experience I have ever been part of. This facility and staff should be the training plan for all U-Haul locations. The facility was spotless and easy to navigate with my truck and trailer and the staff went above and beyond in customer service. I observed them working with other customers as well and they treated them as well as they treated me. These folks deserve a customer service award if you have one. Thank you Martin and your fantastic staff.KELLY W. | Premières impressions
I have to assume that my experience was related to the facility being understaffed. It appeared to me that when we came in and rented a storage unit and tried to rent a truck, there were workers that were either too lazy to do anything, or had actually clocked out but were still in the building, in sight of customers. The manager was in such a rush that it was impossible for us to fully understand what was happening and retain the information being presented. The next day when i picked up the truck, it turned out that whereas I thought i had rented the truck, i had only reserved it. When I returned the truck, I waited fifteen minutes for someone to show up and check the truck in. No one ever did. When I went to the Installation Bay, the fellow there was borderline rude, but was clearly belligerent in issuing instructions for me to wait in the truck and someone would be right out. Well, first off, I have a high level of education and have worked professionally as someone who writes for a living. I had read the sign and remembered having been told when renting the truck to wait with the vehicle. However, there is a limit to waiting. After dealing with Grizzly Adams and his attitude, I returned to the truck, waited another fifteen minutes, and when still no one had shown up, I started toward the sales floor to ask again, just how long I was supposed to wait. This time, there was a fellow walking out toward the check-in area, and I asked him if he was the checkin person. He said yes, but then he listed off three or four other things he had to do before he could get to me. He said if i wanted, i could just leave the keys in the truck--which I did. However, I DID take videos of the truck interior and exterior as well as the instrument panel, gas gauge, mileage, etc. While this will not keep me from doing business with UHaul again, I will certainly take a book or laptop and movie with me next time.jason s. | Premières impressions
Manager was very rude with me. Kept rushing me. If I would have read the reviews before I wouldn't have done business with them. It was mainly because of you Martin. You need customer service training. I couldn't stay there after my experience with him. The other employees were great, they just have poor leadership.IDA G. | Expérience générale
Le client n'a pas laissé de commentaire.Demetric H. | Expérience générale
Le client n'a pas laissé de commentaire.Jesse A. | Expérience générale
Very helpful and accommodating staff. Decent prices and good promotions, would definitely recommend to others.Ryan G. | Premières impressions
Le client n'a pas laissé de commentaire.Mandi L. | Expérience générale
Le client n'a pas laissé de commentaire.christina k. | Expérience générale
Brandon was amazing!! He was super helpful and nice. He greeted me with a smile and was knowledgeable in all things related to my truck rental to my storage unit.Monique M. | Premières impressions
Le client n'a pas laissé de commentaire.Rolando M. | Premières impressions
During a very difficult transition in my life, U-Haul proved to be a place I could count on and trust to help me on my journey. Which has made my journey just a little bit...no alot easier. Thanks U-Haul workers from Washington to Texas!Tanya W. | Expérience générale
The facility is well maintained but the staff is rude, I heard the manager saying Fu#k several times and talking bad thing about workers in front of customers, very unprofessional.DAVID E L. | Premières impressions
EVERYTHING WAS WONDERFULDianne W. | Expérience générale
Le client n'a pas laissé de commentaire.Monica R. | Expérience générale
The manager there has some terrible customer service skills. He is very rude and unprofessional. He is not friendly at all, I rather deal with the younger men than him. Many times I have used this store but the manager remains the same rude. Like he is always having a bad day or he doesn't like his job.Sandra E. | Expérience générale
The storage facility was not controlled temperature as it stated. It was almost 100 degrees in the storage rental when I opened it. It was much cooler when I checked out. Most of the attendants were responsive and helpful. There were two that were short and non-attentive. Otherwise I would had graded it outstanding.Terry J. | Expérience générale
Le client n'a pas laissé de commentaire.ernesto i. | Expérience générale
Le client n'a pas laissé de commentaire.Antonio C. | Expérience générale
Thank you very much for the good cooperation and courtesy of the staff, and the manager of the site Martin was more than wonderfulFAWAZ A. | Expérience générale
Friendly helpful staff very pleasant experience.raphael b. | Premières impressions
Great if you have regular hours.john s. | Expérience générale
Thanks again Management and Staff.Servando N. | Expérience générale
Towed trailer from Lemon Grove, CA to Leon Valley, TX. Pick up location was a terrible experience from installing trailer hitch to renting trailer. But experience at drop off location was so smooth and easy, I almost forgot about the one in California. TY for a great experience. Hopefully other locations will learn from you.Terry J. | Premières impressions
There seem to be a awful smell often like rotten meat or something the smell would be so overwhelming at times could not stay long may want to look into ways to resolve that issuePhyllis M. | Expérience générale
The gentlemen that helped us were very informative, kind and understanding! My fiancee's friend who is like family, moved to san antonio last minute for a job and going through a divorce. I knew he needed a safe storage area so after calling all the storage places I knew who were closing and couldn't help me, I saw the -Haul logo and called. The guys were closing in less than half and hour but were so sweet and understanding told me not to worry! The young man showed me what I needed to get the job done faster. Thank you guys for such great customer service!!Priscilla C. | Premières impressions
Very helpful and friendly staffDianne C. | Expérience générale
Nicer and more helpful than other uhaul locations in San Antonio.BEVERLY L. | Expérience générale
The staff was very helpful. I will recommend this facility for outstanding service.Willie M. | Expérience générale
Martin & his crew are also me. They have gone over and beyond to help me out. Thanks guys.Catherine G. | Premières impressions
The employees were very helpful and polite. I was very satisfied, thanks keep up the good work.Willie M. | Premières impressions
Great customer service! Very easy and love the amenties to help you move your items into storage room. Great up keep on premises. Seems the property owner instills great pride in its employees.branden q. | Premières impressions
Every one was awesome and very knowledgeable...just want make a small suggestion to make sure that ya have a cart available at move in. For customers Building E. Thank youFernando A. | Premières impressions
Excellent customer service.emmanuel a. | Expérience générale
Good facilityGUILLERMO N. | Expérience générale
Overall the vehicle was good, smell of smoking by previous renters was not very good for a non smoker. The windshield wiper on passenger side needs to be replaced. Left front tire is wearing uneven.Cornell H. | Premières impressions
Pick up & drop off was very easy. Excellent service!!!janie r. | Premières impressions
Great place and convenient location!Patricia M. | Expérience générale
They were very helpful. And grear customer service.LISA D. | Premières impressions
I would try not to use the free storage offer; You will be hounded for the next months rent even tho you never used it, never had a key, never had a building pass. Three E-mails, 6 phone calls, I spenToby D. | Expérience générale
The guy who helped us went above and beyond to find the right storage unit for us. We felt taken care of and in good hands.Abby F. | Premières impressions
No issues with storage facility.Kelly M. | Expérience générale
Amazing staff!!!!daniel t. | Expérience générale
ThanksLydia T. | Expérience générale
I used a u-box to move items to San Antonio. Elmer does excellent work and is very customer oriented. The schedulers were useless, got my order wrong twice. The rest of the staff was indifferent.Robert H. | Expérience générale
MerciLydia T. | Premières impressions
had a hard time getting accurate informationAnnie W. | Premières impressions
Merci.LYDIA T. | Expérience générale
Everyone is really nicemarcos v. | Expérience générale
My Uboxes were scheduled to arrive at my Apt. on March 1st between 1 and 5pm. They didn't arrive till 7pm but one box was loaded wrong and they had to go back and did not return till 9pm.Laura B. | Expérience générale
This location has the best and most helpful staff! I had so many issues the last two times I rented from Uhaul, I never wanted to rent from Uhaul again, but the young man who helped us changed my mindLinda C. | Premières impressions
Very nice and helpfulNita V. | Expérience générale
I set an appointment for pick up of a Ubox and when I arrived it was not ready and they were understaffed to help get in a timely fashion. Pick up took a long time.Alison B. | Expérience générale
Costumer service ⭐⭐⭐⭐⭐Yolanda D. | Expérience générale
Very friendly and helpful staff. Storage units are very well secured.Robert B. | Premières impressions
Me Seth at this location knows what he is doing.....is very professional....and rectified all issues with another haul location in town. Seth deserves all the praise, he made my move so much easier!George E. | Premières impressions
Really good people. The manager always is friendly and he was able to help us all the time. Even the crew. The only I has to says is thank you for the support. Merry Christmassamuel c. | Expérience générale
Moving made easier thank youJoyce W. | Expérience générale
Paulo was such a great help. Provided wonderful customer service. Seth was great on the phone prior to my arrival. They really know how to work with customers! Put more positive reviews on Yelp!!Patricia M. | Réservation
From the moment of drop off to pick up Ricardo was very professional,if I can give more stars I would.He is a great asset to the company.Thank You Ricardo.Diane D. | Expérience générale
I strongly recommend UHaul storage and facility to any and everyone in need of a storage unit or a UHaul.Melissa M. | Expérience générale
Dumpster should be placed next to loading area for u boxesKristen H. | Expérience générale
Thank you, UHaul!Deanna W. | Expérience générale
We were treated with professional service.Joyce W. | Réservation
Great people to visit with, very friendly. Very convenient for me thanks great job.DOMINGO R. | Expérience générale
Fork lift to lift U boxes was broke on scheduled day to unload. They said is was down a lot. Had to wait 3 hrs along with helpers to get lift fixed. No compensation offered for delay.Steve K. | Expérience générale
Although I had to leave my unit in a less than favorable fashion,I knew the terms and conditions so when what I left behind was auctioned off I had already made peace with the loss.atlee u. | Expérience générale
Aucunpaul h. | Expérience générale
Chris is awesome. He needs to get a raise!JUAN E. | Expérience générale
Enjoyed servicesHector P. | Expérience générale
Prices were good and estimate delivery was on pointMarcela A. | Expérience générale
We had an outstanding experience. Thank you for the great service!Jamaal B. | Expérience générale
When I request to deliver my UBox on time and quick that was really a big help for me. Merci.sudhakar d. | Expérience générale
Accessible hours. Good security.STEPHEN S. | Expérience générale
I was upset when I was told that there would be no prorating of my monthly charge even though I surrendered my card on the first day of the month. It really stinks that I paid 164,00 $ for one day.JUANITA S. | Expérience générale
Had an excellent experience working with Ricardo. He was very professional.Jeffery V. | Expérience générale
Never write reviews,but this place deserves credit. Awesome staff,awesome company. Thank you uhaul,appreciate the service that you provide. Will be dealing w/uhaul for all my moving and storage needs.Marco P. | Expérience générale
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