Customer Reviews for U-Haul Moving & Storage at Grissom Rd

4 324 évaluations

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
1

The Manager/Owner Martin Rhoads is extremely rude and unprofessional! Mr Rhoads tone and conversation was highly offensive to me. I will never do business with the Grissom Road location and will NOT recommend it to anyone!

Teresa G. 
Évaluation :
4

The truck was clean very clean but the back of it smelled like cat it was pretty gross before I put any of my furniture in it I literally poured two bottles of disinfectant inside and then wiped it all up

Jessica O. 
Évaluation :
4

Truck was dirty and brakes weren't working correctly. Truck also had an almost empty gas tank - different than what was asserted in paperwork. Transmission on the truck also didn't seem to be properly functioning; it didn't shift until very high rpms were reached. Outside of the truck was dinged up pretty badly as well; I documented this upon receipt but these damages should have been previously documented since they were pretty significant. The cab of the truck had a smeared handprint on the rear wall (inside passenger compartment) which I'm hoping was just mud - I wiped it up with antibacterial wipes. The vehicle trailer was in good condition and functioned properly. IMPORTANT; The workers at this location did a great job and were very professional and helpful. Finally, I reserved a moving dolly but when I arrived they only had an appliance dolly, which is much heavier and unwieldy and has a very shallow tongue…making it hard to move boxes etc. This made moving much more difficult for me.

Jeffrey F. 
Évaluation :
3

I think the only thing I could say is customer service needs to be priority.

Sheena J. 
Évaluation :
5

Martin Rhoades Jr, the General Manager, runs an exceptional operation. His knowledge of every facet of his equipment and operation is impressive. He assisted me while mentoring/ training an employee with another customer and he was terrific to watch.

Shane D. 
Évaluation :
5

The truck cab was covered in cat hair, cat food, cat urine and cat vomit. The branch owner did his best to try to clean it with the limited time that he had but the smell was still very overwhelming.

Jameel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danahe O.  |  Expérience générale 
Évaluation :
3

If you end up changing locations to pick up a truck, then you also need to ensure that location also has any other items that were in the reservation. I had additional dolly's requested and this location did not have them, and then had no idea where we could get them which is ridiculous.

Nick K. 
Évaluation :
5

The lady that helped me was very professional and helpful.

gilbert C. 
Évaluation :
4

Key drop location wasn't easy to find based on the picture provided

Sahar A. 
Évaluation :
5

CJ was the man. Thanks for getting things all set up for me!

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rhanya R. 
Évaluation :
5

I felt very confident in this location that my belongings were in good hands

Edward M.  |  Expérience générale 
Évaluation :
1

Martin was very rude to customers and his employees. First time using uhaul and was very disappointed over my experience. Will not be using this location again and possibly even uhual.

Roy S. 
Évaluation :
5

New business strategy for any body who is interested the part of U-Haul business as a to be part of customer service partner.offer them this customer service business after hours from your local city/county/state.

WILSON O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry L. 
Évaluation :
3

I was originally told the u box's would deliver to home. It cost $7000 more to have help move us. That is bait and switch. The Lawton site to be sent told me to go to Oklahoma City instead of them and very rude when asked for help. Made change to Amarillo and they connected me to someone to help deliver which was the only pleasant experience. The young men with “help move” were terrific. I would not recommend your services to another for not being up front about additional costs as I felt deceived.

Thomas B. 
Évaluation :
5

Associates were pleasant and efficient. GREAT customer service

angella F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kara R. 
Évaluation :
5

The online reservation system is very confusing when trying to understand which location to pick up a rental. Please revisit that workflow.

Sean T. 
Évaluation :
5

Arranging this uhaul was a nightmare. I was on hold almost an hour 3x and they scheduled me and rescheduled me, then when I arrive there's no trailers. Sent me to last location who finally was able to help us out. Your corporate to on-site structure NEEDS to be reevaluated, there's a huge disconnect between the call centers and the actual stores.

Miranda H. 
Évaluation :
5

Staff members who processed and assisted me with turn in of my rental, were very courteous, helpful and timely.

Angel L. 
Évaluation :
5

The young lady that waited on me at the Grissom U-Haul Super Center in San Antonio was awesome. She went out of way to make sure I received my rental. She was knowledgeable about how to check equpment after hours. This made me feel better.

Chester H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shahzad H. 
Évaluation :
5

Staff was extremely friendly and helpful, was able to drop off equipment very quickly, thank you!

Jason S. 
Évaluation :
3

En verdad no ya que hice una reservacion desde hace días y a última hora cambiaron el horario haciendo generar retrasos

Jose G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADRIANA M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine N. 
Évaluation :
5

Continue to keep up the exceptional customer relations.

ALBERT M. 
Évaluation :
5

The gentleman who helped me where super nice I was in and in less time than other stores

Jose C. 
Évaluation :
1

I had order the truck to be closer to me when I showed they said they didn't have it that I had to go to different location which was further away when asked about the extra mileage who would cover it the first location said to speak to manager Martin that he would take care of it when I showed up I asked to speak to him and he was in different to the situation and for me to take up with the website(rude) so here I am …… no I don't think it was fair that I had to eat up that cost because inventory wasn't properly checked. If this how you handle situations no I would not recommend . I don't know if this a scam you use to rip off customers or it's an honest mistake and I will be refunded the extra money I paid because of it .

Suzanna G. 
Évaluation :
3

The truck was fine, even though I reserved a dolly and several moving blankets, they were not available.

Dale S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra G. 
Évaluation :
3

They gave me a truck with flat tire and I had it replaced in Dallas. However inside tire was bold which would never be on a truck. That tire blew on me when I was driving in the rain storm. They should have a checked the tires before they gave me the truck.

Ike Y. 
Évaluation :
5

I was charged for the whole month of August for storage and was told that they would issue a refund since it was only a few days.

Rosendo M. 
Évaluation :
5

Everything went very smooth as far as I'm concerned, thank for a pleasant experience !

clyde S. 
Évaluation :
4

Nothing everything was perfect

Ruben N. 
Évaluation :
1

Call me asap 210-789-2007

Julie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennie J. 
Évaluation :
5

I was a happy camper. Thank you so much.

Guadalupe R. 
Évaluation :
5

The experience was very enjoyable. The staff was helpful and made my storage unit rental and equipment turn-in very fast and easy. I highly recommend this location

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Costas M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

Have more trucks like the one I rented. We as customers don't have to wait for late pickup. Staff were good,polite and working hard to have the customer happy.

maria B. 
Évaluation :
5

Very friendly and helpful staff

STEVEN S.  |  Premières impressions 
Évaluation :
3

We waited almost an hour to get to the counter to get our rental. The staff apologized profusely for the wait, & was even offering customers in line waters. However they said the computer systems were running very slow & i Believe they were also short staffed. I reserved & paid for a 10 ft truck, but none were in stock. I was able to get a cargo van, so unsure why a reservation doesn't guarantee what was requested. I have rented 3 times from uhaul & never had this issue, this was the first time at this location.

Ian G. 
Évaluation :
2

There were roaches in the unit next door

Marquetta V.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MARQUETTA V. 
Évaluation :
5

Great service at counter i was in and out with my truck. I did have to call for an extension to the uhaul customer service Great service as well. Thank You.

cesar C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
2

I waited 3 hours for a u haul as they overbooked u hauls and people had to get declined service. Overall get better computers at this location, the employees computers kept crashing making it more difficult for them to do their job.

Chris D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
5

Service rapide et convivial.

Carol C. 
Évaluation :
3

Keep trucks cleaned and repair broken parts

Philomena T. 
Évaluation :
5

smooth pickup, friendly staff

CHRISTINA W. 
Évaluation :
5

No comments.

Estelius E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduviges V. 
Évaluation :
5

Easy turn in experience

James L. 
Évaluation :
5

Aside from changing the pick up location, everything else was excellent.

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

The windshield and glass were all dirty want to turn the wipers on the wiper fell off went to gas station to clean all glass besides that everything else was good

ROBERTO M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valentine Carran F. 
Évaluation :
5

All personnel were very helpful with every issue that arose.

ALBERT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Excellent services. Thank you

luz L. 
Évaluation :
3

Staff was swearing and acting less than professional while customers were around. Mgr made comments about how the day was going ok since he hadn't yelled yet, staff chuckled, but mgr seemed to have a bit of a temper

Joseph M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Not so serious during the interaction. Other Wilde great place.

Steven S. 
Évaluation :
1

The engine cover inside the cab wasn't sealed properly and my feet were getting extremely hot while driving the truck. I called to complain about it but no answer after being on hold for a hour. Alignment is off bad in vehicle too. When dropping off truck it wouldn't let me do the delivery step on the link so I couldn't inform quicker

JAMES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge J. 
Évaluation :
5

Merci

Kenton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmund B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jill V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed L. 
Évaluation :
5

Keep up your friendly professional service. Continue answering phone calls. Some other UHauls do not answer phones for whatever reason. Love the huge selection of equipment and services you offer. Kassandra very professional and friendly.

Gary B. 
Évaluation :
3

Way too much money for what I used it for.

Dakota M. 
Évaluation :
5

I always have a great experience with this Uhaul!

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles H. 
Évaluation :
4

Staff.was great

Nancy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace J. 
Évaluation :
3

The truck was in horriable condition. Brakes horriable, broken a/c parts. Window or mirrors making banging noise when driving. The top of the box truck leaked water on my personal belongings from the rain. I'm not sure who is doing maintenance on these trucks but this was the worst experience ever. I will spend the extra money on the Penske truck next time. The location I got the truck from didn't even care about the issues. I feel sorry for the next customer that gets stuck with this truck.

Augustine M. 
Évaluation :
1

SUPER ANNOYING to have to wait on hold for 30 minutes before I can talk to someone. Boxes showed up 2 days late so I did not have a bed for 3 nights.

Shelby S. 
Évaluation :
5

Nothing keep it the same

Adan E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
3

Truck was filthy and reeked like BO.

Shane G. 
Évaluation :
1

Even as the general manager, Mr. Rhoades should not be exempt for providing excellent customer service. My husband, along with our one-year-old daughter and myself were treated with hostility and made to think that we were an inconvenience to both Mr. Rhoades and the company. I even checked-in online prior to presenting in person to make the reservation pick up an easier process. Please work with all general managers to ensure that they are providing appropriate customer service and elevating this company in every way possible.

Rodney S. 
Évaluation :
3

Manager was very short and not very thankful but he said he is a liberal so that is typical.

Chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaiah C. 
Évaluation :
3

Would use again but need to have a key drop box on site. Was unable to find it

Isaiah V. 
Évaluation :
4

Needed truck for extra days was simple to get the extension.

Dwayne B. 
Évaluation :
2

Female was good. Gas tank was empty, she provided an $80 credit and went and got my requested addons. The male next to her assigned on of my addons to another truck, she saw and corrected his. Male who was supposed to check the truck, left it filthy, the mileage entered at pick-up was incorrect, and the truck drove really badly (really needed an alignment). I as charged for returning it at 1/4 tank, even though I was told to drive toothed gas station across the street because feul was so low. Also,I hired moves through uhaul. Pick-up was 9:00am Saturday, with movers scheduled at 9:00am. Drop-off was 9:30am Monday, with movers scheduled at 9:30am. Thankfully, the movers were able to come on sunday at 1:00pm. Also, I still had to request to have the fuel charge reimbursed.

Letitia P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lazaro A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfred A. 
Évaluation :
5

Great experience but wow are you all busy at this location! Merci.

jared m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annasthasia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmilson D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geralyn M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marlon m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Premières impressions 
Évaluation :
5

Great staff, awesome service!

laurie l.  |  Premières impressions 
Évaluation :
3

It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashell R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto R.  |  Expérience générale 
Évaluation :
5

Great place

Jerrud W.  |  Premières impressions 
Évaluation :
5

Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.

Raquel D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leidy B.  |  Expérience générale 
Évaluation :
3

There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn't close all the way until they had to fix it with zip ties.

Marquetta V.  |  Premières impressions 
Évaluation :
3

Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22

Louise M.  |  Premières impressions 
Évaluation :
3

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Jasmine V.  |  Expérience générale 
Évaluation :
5

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

SIMON O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSSA S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rochelle K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shirley D.  |  Premières impressions 
Évaluation :
5

No problems at all. Thanks

leopoldo l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W.  |  Expérience générale 
Évaluation :
3

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

DOLAPO DORCAS N.  |  Expérience générale 
Évaluation :
5

The young lady that helped us was great, very helpful and knowledgeable.

ERNEST C.  |  Expérience générale 
Évaluation :
5

Clean neat and friendly staff

JUAN G.  |  Expérience générale 
Évaluation :
4

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

brittney w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah B.  |  Expérience générale 
Évaluation :
5

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yessica I.  |  Premières impressions 
Évaluation :
1

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Lourdez G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert U.  |  Premières impressions 
Évaluation :
5

N/ at this time. Thank you

Cheryn P.  |  Premières impressions 
Évaluation :
4

Elevators for second floor storage would be fantastic. Other than that, it's great.

Amanda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney w.  |  Premières impressions 
Évaluation :
1

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.

Rochelle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drucilla E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN J.  |  Premières impressions 
Évaluation :
4

Prices increased

Annie W.  |  Expérience générale 
Évaluation :
5

Staff is awesome!

Doak W.  |  Expérience générale 
Évaluation :
5

Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!

PHYLLIS W.  |  Expérience générale 
Évaluation :
5

I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.

Telisha F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenicel G.  |  Expérience générale 
Évaluation :
5

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

MICHAEL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNETTE B.  |  Expérience générale 
Évaluation :
5

Great help

Glenn W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drucilla E.  |  Online Move In 
Évaluation :
5

Great safe place for storage and staff helpful and friendly

ROBERT R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A.  |  Premières impressions 
Évaluation :
5

I am very happy to know that my property is secured in a monitored facility.

Aleksandar N.  |  Online Move In 
Évaluation :
2

Communication is lacking

diane h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan S.  |  Expérience générale 
Évaluation :
5

I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.

Monique M.  |  Expérience générale 
Évaluation :
4

All good no problems.

Raymond C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra G.  |  Expérience générale 
Évaluation :
1

Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal

Erica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernise C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackie S.  |  Expérience générale 
Évaluation :
5

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

ELIZABETH B.  |  Online Move In 
Évaluation :
5

The staff was very accommodating and professional. Awesome.

Vernise C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Expérience générale 
Évaluation :
5

Echert Rd. Very helpful!

Alexandra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene C.  |  Premières impressions 
Évaluation :
5

No wait in line. Excellent detailed customer service and clean facility.

Telisha F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSSA S.  |  Premières impressions 
Évaluation :
4

Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truck

John M.  |  Online Move In 
Évaluation :
5

Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!

JAMIE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky G.  |  Expérience générale 
Évaluation :
1

I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.

Justin C.  |  Premières impressions 
Évaluation :
5

Merci

Trina M.  |  Premières impressions 
Évaluation :
5

Very please with U-Haul for the pass 5 years..

lisa a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Expérience générale 
Évaluation :
4

Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere

dorothy g.  |  Expérience générale 
Évaluation :
5

First time using a storage unit but this was easy and convenient

Lucas M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO M.  |  Expérience générale 
Évaluation :
5

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina g.  |  Premières impressions 
Évaluation :
5

Great Manager and Staff! Yes I recommend them!

PAUL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTI B.  |  Expérience générale 
Évaluation :
5

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Linda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S.  |  Expérience générale 
Évaluation :
5

Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.

Badr E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G.  |  Premières impressions 
Évaluation :
5

Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.

Joshua D.  |  Premières impressions 
Évaluation :
3

Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.

Sharon S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

janie r.  |  Expérience générale 
Évaluation :