Customer Reviews for U-Haul Moving & Storage at Grissom Rd

4 417 évaluations

5420 Grissom Rd 215   San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

(210) 680-9232

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(210) 680-9232

5420 Grissom Rd 215
San Antonio, TX 78238
(@ corner of Timberhill and Grissom RD )

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

I have rented trailers numerous times and have never had it fall off immediately after leaving where I rented it from. Very disappointed in the service provided. At least the chains were put on correctly and nobody/ nothing was injured/ damaged.

rachel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gilbert C. 
Évaluation :
5

Excellent service keep up the good work.

Carl C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Celina G. 
Évaluation :
5

Excellent customer service

Jorge J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo E. 
Évaluation :
5

It was so easy to rent

Guadalupe R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jay G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebbeca I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan P. 
Évaluation :
3

The manager has horrible customer service experience. I love the ubox because of how convenient they were but would definitely go to a different location next time.

Ashley L. 
Évaluation :
2

The truck was due back at 10 o'clock I got there at 10:40 waited in line for 40 minutes and they charge me a full day rental for being 40 minutes late. That's absurd. Driving back the air conditioner in the truck was going in and out intermittently it was 98° in South Texas that day I would like a refund on that late charge please

Marie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio C.  |  Expérience générale 
Évaluation :
5

Everything went very smooth at the Grissom location but my Ubox was suppose to be delivered to the Hwy. 90 location in San Antonio. Josh at that location was flippant and not helpful at all. The staff at the Grissom location went out of their way to accommodate us and were very helpful and courteous.

Sheryl G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMIAH T. 
Évaluation :
3

Staff can be Friendlier.

RAYMOND A. 
Évaluation :
5

Very friendly and professional employees.

Nathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYE W. 
Évaluation :
5

Staff was very friendly, check in and check out where super fast!! Will definitely be back.

Lance R. 
Évaluation :
3

Windshield was covered in bug guts and tree sap

Denise V. 
Évaluation :
5

They were very busy not sure if they had enough help. Long line when I got there

CARL P. 
Évaluation :
3

Manager was gossiping about employees the entire time I was there. I seemed like an afterthought.

Brian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ray R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
5

You all are good , keep up the good work. Thanks

Jacob R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoeRay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNAS B. 
Évaluation :
1

I have been back to the Uhaul Grissom location over six times in the last three months. Issues stemming from the initial install. After the installation, the rear lights never worked correctly. The blinker intermittently does not register that it is connected and will periodically not function. From the beginning, the store manager was not helpful. Instead of trying to find a solution, he repeatedly told me to submit a claim against Uhaul. He was only interested in reprimanding one of his employees for attempting to assist me. The assistant manager was helpful, and she was why I decided not to write a review stating what occurred because she genuinely attempted to help; however, after returning to the location a 3rd time. I finally spoke to the hitch installation manager, who informed me that the pins not fitting into the slot were a manufacturer defect. He inferred that there was a recall possibly for my car. (There is not a recall for my car or any issues regarding rear lights ) I decided not to pursue the issue. It seemed to work well enough. I have rented a trailer a total of 3 times in 3 months, the last rental the trailer lights did not function , I was pulled over and given a warning for driving a uhaul without lights at night. I was instructed to call road side service. A service dealer came out and concluded that the trailer was functioning. The service dealer determined the hitch installed 3 months prior was not outputting any power. I went back to the Grissom uhaul location where a tech verified my claim but once again I had to return because the manager was not available Overall my experience, to say the least is not pleasant.

Janice W. 
Évaluation :
5

Lubricate the ratcheting mechanisms to get the equipment to function fully.

Rebecca M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
3

I was sent to the Grissom location from the Ingram location because they did not have my trailer I reserved. Please ensure equipment is working and maintained (wire was severed for the truck to trailer connection). I had to wait for them to put a temporary fix with the wires instead of having me hook up to a different trailer. And to add to the frustration I had to buy an adapter for the trailer wiring because uhaul doesn't have the newer trailer wiring plugs which is not disclosed when renting a trailer.

Cory E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dylan L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gabriel C. 
Évaluation :
2

Truck was very loud. When I dropped it back off, the tech advised me that the catalytic converter was missing- probably stolen. I told him I picked it up that way. In hindsight the technician from the morning should have given me a different truck to begin with.

daniel D. 
Évaluation :
3

The first location to pick up in Kountze,Texas was a very trashy location and apparently that location was unattended..I was told this was this initial pick up place(Kountze)..nobody there as I traveled 30 miles to get there..I called direct to Uhaul from our email reservation and finally got someone on phone..and he didn't know what was going on,but finally after 25 mins said the Kountze location the Uhaul rep has 2 diff locations?? And that rep counldnt make it to my reservation?? Very unprofessional location site in Kountze..was filthy, unkept..finally went to the Kirbyville location..as they were very professional, but they own another service industry at that site.. As to the drop off location in San Antonio (Grissom Rd)location it was is clean & and looked to be efficient, however, the manager(Martin) of this location his customer service mannerisms need quite bit of work..example..when driving up and parkeded the truck, he barked at me from the door stating “you need to get back in the vehicle and drive it to the return lane”..this was without any directional signs or on customer contract sheets stating as such..I'm sure this wasn't a 1fer'..I've owned 2 businesses and their are commonalities in proper business acumen thru voice inflection and the way it is said ..I did notice the several employees were also not understanding of the Uhaul system ..maybe new employees? but they did try but had to ask the manager..he was also fairly direct as to his mannerism to the employee(s)..maybe it's this type of customer service industry that's only giving a short quick “go to” protocols?? Howerver,again this location was great and very clean overall.. Hope this helps

James N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

terry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar E. 
Évaluation :
5

The gas was less than 3/4 and the customer marked 3/4

Christian F. 
Évaluation :
5

The equipment was in good condition but had some wear which was no fault of the facility. I brought it to their attention ad all was fine.

BRIAN B. 
Évaluation :
4

Nothing to improve for me

jerry K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roy R. 
Évaluation :
5

Great as usual

Jerret V. 
Évaluation :
4

Did not know how to do facility check in and lock was missing. Team Members were very helpful to quickly resolve issues.

Philip J.  |  Online Move In 
Évaluation :
4

Asked for assistance from Team Member moving trucks and he said I would have to wait 15 min till the office opened. Once opened the counter was very helpful and found that I could have checked in at check in spot outside at anytime. Would have been nice if the first Team Member actually listened and helped resolve issue faster.

Philip J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
5

Good place to rent a trailer and good customers service

GREGORIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Desirae B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corey L.  |  Expérience générale 
Évaluation :
1

Return policy needs to be taught to employees as per posted signs.they do NOT follow rules.

Thomas L. 
Évaluation :
4

The young man that checked out my trailer was awesome. Unfortunately the trailer that I rented had an inoperable brake light. The young man was going to change the bulb prior to my rental but was told by management that both brake lights did not need to function, just one.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan J. A. 
Évaluation :
5

Acquire additional dollies

Reiko B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dublas C. 
Évaluation :
5

Keep doing what you guys are going

CLEM D III T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george g.  |  Expérience générale 
Évaluation :
2

I made reservations at a different location. When I arrived at the alternate location, they did not have the furniture dolly that I reserved, the trailer size was correct (did not have the ramp as reserved). When we inquired about the variance, the representative would only offer that it's a busy time and the implication behind his response was “take it or leave it. The dolly we received had an unweeded brace… Needless to say, we will not return to this location and will share our experience with friends and family. We felt that this experience was less than what we would have come to expect!!!

Raul B. 
Évaluation :
2

The Truck A/C didn't work very well. The truck was rented to us without a license plate, then we got blamed for stealing it. Not a good experience.

Andrew M. 
Évaluation :
4

My original rental was for 9am at a different U-Haul location. When I arrived the person running the store had her child there with her, running around the store. She also informed me that my trailer wasn't available and wasn't much help in finding a replacement. Only to say that i needed to try another location. The grissom store luckily had a trailer that I could use. I didn't get my rental until almost two hours later. I was happy I was able to get something, as the move I had planned took lots of help and we were relying on the trailer. So I'm glad it was late than not at all. 6/10

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trinidad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delila O. 
Évaluation :
5

Put more gas in truck, when I got inside it was right above empty

Jerret V. 
Évaluation :
1

If you do not want to be charged more than what was originally on your contract. I highly suggest not coming to this location.

RODNEY G. 
Évaluation :
1

Very unorganized I do not recommend this location.

RODNEY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

juanita C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry J. 
Évaluation :
5

I can't answer this question. I have used this U-Haul location three times and everytime I have always been treated professionally and the equipment was always there and ready. I don't believe there needs to be anything improved.

Gerald J. 
Évaluation :
5

The bathroom at the location was pristine, the CSR was friendly, and everything went smoothly.

ETHAN H. 
Évaluation :
5

Everything was great

Jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT L. 
Évaluation :
5

was excellent service and drivers also very friendly . only thing was we found a dead mouse in our box which he thank god didn't chew up any of my cushions i had i. there but it stank of rat feces. and will have to have my cushions cleaned but over all great experience.

yvonne T. 
Évaluation :
3

Was sent to this location for pickup of 6x12 trailer because trailer at rigsby location where original pickup of trailer was not available due to trailer lights not working. At first they said they had none available after I had confirmed reservation.

John L. 
Évaluation :
5

Decided at the last minute to rent a truck for moving, and couldn't have been happier to have rented from his location. The people were incredibly friendly and helpful, the pick up and drop off were super simple and incredibly fast, and the truck was clean and well-maintained. You won't regret renting from here!

Lisa A. 
Évaluation :
1

Our location we chose was changed which added an additional 25 miles onto our trip. We talked to the people at the new location about getting that additional mileage covered as it was not our fault and that was going to add another $50 on our truck along with having to fill the tank up so we did not get penalized and they just said that was it was not their problem. They were rude and did not seem to care about anything. We will never use u-haul again, stick with budget or penske.

Tyler S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos S. 
Évaluation :
1

I will never use uhaul ubox again!!! I booked it online from Southbend Indiana to Del Rio Texas. At the time of booking I did not have a definitive address in Del Rio so the box went to San Antonio for storage. I called San Antonio the day my box arrived with an address only to be told we don't deliver to Del Rio. Iasked well then why would I be allowed to book online with this as my receiving city. Nobody including corporate office could give me an answer. They then told me oh we can deliver it to Del Rio for an additional $800 dollars again corporate didn't want to assist in their error. Do not use uhaul their corporate office doesn't want to assist when they know it was an error in their online booking system

Martin M. 
Évaluation :
5

Easy process I completed the online information then checked in online the day before pick up day when I arrived at the Uhaul store took about 10 minutes to get the trailer. Returning the trailer was just as easy. Would use them again

chris L. 
Évaluation :
5

The team was fast and timely and make sure everything was done correctly.

ERIC H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth A. 
Évaluation :
2

The manager martin was rude tryed to talk down to me

ruben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen D. 
Évaluation :
1

The Manager/Owner Martin Rhoads is extremely rude and unprofessional! Mr Rhoads tone and conversation was highly offensive to me. I will never do business with the Grissom Road location and will NOT recommend it to anyone!

Teresa G. 
Évaluation :
4

The truck was clean very clean but the back of it smelled like cat it was pretty gross before I put any of my furniture in it I literally poured two bottles of disinfectant inside and then wiped it all up

Jessica O. 
Évaluation :
4

Truck was dirty and brakes weren't working correctly. Truck also had an almost empty gas tank - different than what was asserted in paperwork. Transmission on the truck also didn't seem to be properly functioning; it didn't shift until very high rpms were reached. Outside of the truck was dinged up pretty badly as well; I documented this upon receipt but these damages should have been previously documented since they were pretty significant. The cab of the truck had a smeared handprint on the rear wall (inside passenger compartment) which I'm hoping was just mud - I wiped it up with antibacterial wipes. The vehicle trailer was in good condition and functioned properly. IMPORTANT; The workers at this location did a great job and were very professional and helpful. Finally, I reserved a moving dolly but when I arrived they only had an appliance dolly, which is much heavier and unwieldy and has a very shallow tongue…making it hard to move boxes etc. This made moving much more difficult for me.

Jeffrey F. 
Évaluation :
3

I think the only thing I could say is customer service needs to be priority.

Sheena J. 
Évaluation :
5

Martin Rhoades Jr, the General Manager, runs an exceptional operation. His knowledge of every facet of his equipment and operation is impressive. He assisted me while mentoring/ training an employee with another customer and he was terrific to watch.

Shane D. 
Évaluation :
5

The truck cab was covered in cat hair, cat food, cat urine and cat vomit. The branch owner did his best to try to clean it with the limited time that he had but the smell was still very overwhelming.

Jameel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danahe O.  |  Expérience générale 
Évaluation :
3

If you end up changing locations to pick up a truck, then you also need to ensure that location also has any other items that were in the reservation. I had additional dolly's requested and this location did not have them, and then had no idea where we could get them which is ridiculous.

Nick K. 
Évaluation :
5

The lady that helped me was very professional and helpful.

gilbert C. 
Évaluation :
4

Key drop location wasn't easy to find based on the picture provided

Sahar A. 
Évaluation :
5

CJ was the man. Thanks for getting things all set up for me!

Daniel B. 
Évaluation :
5

I felt very confident in this location that my belongings were in good hands

Edward M.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ADRIANA M.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff

STEVEN S.  |  Premières impressions 
Évaluation :
2

There were roaches in the unit next door

Marquetta V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW W.  |  Expérience générale 
Évaluation :
5

All personnel were very helpful with every issue that arose.

ALBERT M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louise M.  |  Expérience générale 
Évaluation :
5

Great experience but wow are you all busy at this location! Merci.

jared m.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Annasthasia T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anastasia G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edmilson D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Geralyn M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

marlon m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT S.  |  Premières impressions 
Évaluation :
5

Great staff, awesome service!

laurie l.  |  Premières impressions 
Évaluation :
3

It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.

PATRICIA H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashell R.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Roberto R.  |  Expérience générale 
Évaluation :
5

Great place

Jerrud W.  |  Premières impressions 
Évaluation :
5

Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.

Raquel D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leidy B.  |  Expérience générale 
Évaluation :
3

There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn't close all the way until they had to fix it with zip ties.

Marquetta V.  |  Premières impressions 
Évaluation :
3

Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22

Louise M.  |  Premières impressions 
Évaluation :
3

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Jasmine V.  |  Expérience générale 
Évaluation :
5

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

SIMON O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSSA S.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rochelle K.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shirley D.  |  Premières impressions 
Évaluation :
5

No problems at all. Thanks

leopoldo l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W.  |  Expérience générale 
Évaluation :
3

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

DOLAPO DORCAS N.  |  Expérience générale 
Évaluation :
5

The young lady that helped us was great, very helpful and knowledgeable.

ERNEST C.  |  Expérience générale 
Évaluation :
5

Clean neat and friendly staff

JUAN G.  |  Expérience générale 
Évaluation :
4

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

brittney w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah B.  |  Expérience générale 
Évaluation :
5

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

DAVID M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yessica I.  |  Premières impressions 
Évaluation :
1

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Lourdez G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert U.  |  Premières impressions 
Évaluation :
5

N/ at this time. Thank you

Cheryn P.  |  Premières impressions 
Évaluation :
4

Elevators for second floor storage would be fantastic. Other than that, it's great.

Amanda C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brittney w.  |  Premières impressions 
Évaluation :
1

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.

Rochelle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drucilla E.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN J.  |  Premières impressions 
Évaluation :
4

Prices increased

Annie W.  |  Expérience générale 
Évaluation :
5

Staff is awesome!

Doak W.  |  Expérience générale 
Évaluation :
5

Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!

PHYLLIS W.  |  Expérience générale 
Évaluation :
5

I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.

Telisha F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zenicel G.  |  Expérience générale 
Évaluation :
5

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

MICHAEL D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARIO A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANNETTE B.  |  Expérience générale 
Évaluation :
5

Great help

Glenn W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Paul R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DANIEL U.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leon B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Drucilla E.  |  Online Move In 
Évaluation :
5

Great safe place for storage and staff helpful and friendly

ROBERT R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew W.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark A.  |  Premières impressions 
Évaluation :
5

I am very happy to know that my property is secured in a monitored facility.

Aleksandar N.  |  Online Move In 
Évaluation :
2

Communication is lacking

diane h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan S.  |  Expérience générale 
Évaluation :
5

I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.

Monique M.  |  Expérience générale 
Évaluation :
4

All good no problems.

Raymond C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandra G.  |  Expérience générale 
Évaluation :
1

Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal

Erica A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernise C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mackie S.  |  Expérience générale 
Évaluation :
5

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

ELIZABETH B.  |  Online Move In 
Évaluation :
5

The staff was very accommodating and professional. Awesome.

Vernise C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Expérience générale 
Évaluation :
5

Echert Rd. Very helpful!

Alexandra G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene C.  |  Premières impressions 
Évaluation :
5

No wait in line. Excellent detailed customer service and clean facility.

Telisha F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ivan r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selena M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALLYSSA S.  |  Premières impressions 
Évaluation :
4

Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truck

John M.  |  Online Move In 
Évaluation :
5

Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!

JAMIE W.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Justin M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELAINE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky G.  |  Expérience générale 
Évaluation :
1

I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.

Justin C.  |  Premières impressions 
Évaluation :
5

Merci

Trina M.  |  Premières impressions 
Évaluation :
5

Very please with U-Haul for the pass 5 years..

lisa a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura M.  |  Expérience générale 
Évaluation :
4

Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere

dorothy g.  |  Expérience générale 
Évaluation :
5

First time using a storage unit but this was easy and convenient

Lucas M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rolando M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROLANDO M.  |  Expérience générale 
Évaluation :
5

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

selina g.  |  Premières impressions 
Évaluation :
5

Great Manager and Staff! Yes I recommend them!

PAUL G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATTI B.  |  Expérience générale 
Évaluation :
5

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Linda C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFANIE W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNESTO I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald S.  |  Expérience générale 
Évaluation :