Customer Reviews for U-Haul Moving & Storage at Grissom Rd

Évaluation :

5

Friendly and knowledgeable staff. Clean and well-maintained equipment. Easy return!

Évaluation :

4

Manager was highly unprofessional and rude but the staff made up for it.

Évaluation :

5

Continue with the great service. I had questions and was given the information and help without hesitation. My first time renting for relocation, which already is a stressful situation and the help received was so appreciated . Merci.

Évaluation :

5

Great all around service

Évaluation :

5

Very Courteous Staff

Évaluation :

4

Thank you for your great service and friendly staff.

Évaluation :

5

Good service, can't think of anything to add

Évaluation :

5

Everything was bad ass!!!

Évaluation :

1

Get rid of that General manger so so rude to my handicap mother would never go back there had worst experience

Évaluation :

5

Excellent place

Évaluation :

3

I was originally given a truck with a check engine light on, and when I went inside to tell them about it the person who brought it to me look like he got caught trying to give me a truck they was not in working conditions and has to be switched out, and I was given not enough miles to drive from the pickup location to my stuff to drop off my stuff to drop off location, I was only given 22 miles to do that because 210 are taken up from location to location very bad

Évaluation :

4

Overall fast in returning

Évaluation :

2

I emailed customer service and haven't heard back. The truck had a leak and ruined a lot of valuable items for our business. I would like to speak to a manager.

Évaluation :

5

The woman with the braids was so nice and helpful!

Évaluation :

4

Maybe more people to help on the weekend. Otherwise it was good

Évaluation :

2

I was supposed to check in online but the site kept giving an error in red that my zip code is incorrect. I did this for about 20 minutes. Still did not work had to go inside to check in and the line was very very long. There was only 1 person at desk and other employees laughing and eating pizza.

Évaluation :

4

The Wait Time Is Long… Charged Incorrectly When Returned & Having To Take Extra Time Out Of My Day To Get It Corrected & Refunded… Still Waiting On Refund…

Évaluation :

5

From my experience, not a thing. Thanks for the great service!

Évaluation :

5

Nothing Big Help.

Évaluation :

5

This is not for improvement but wanted to say very friendly customer service.

Évaluation :

3

There was a long line, we waited in line for 40 minutes before we got to see a representative. The trailer I rented still had a little trash in it such as a water bottle and some broken particle board pieces.

Évaluation :

2

It is obvious that customer service is NOT a priority for this UHaul location! We came in to see about renting a covered trailer for the day. When we arrived, there was one couple ahead of us that was being assisted by one of the employees. Their order was extensive as they were purchasing multiple boxes and renting a moving truck. While we waited patiently in line, multiple employees ambled past us and hung around the reservation desk but never greeted us or even offered a simple "someone will be with you in just a few minutes". After approximately 10 minutes of waiting and after several other customers arrived, a gentleman came out of a back office area and began helping another customer who was behind us in line. He didn't ask to the group "Who is next in line?" or anything. When I spoke up and pointed out that we were next in line, he simply looked over at me and didn't say a word! He didn't offer an explanation, didn't say "I'm sorry, I didn't realize you were next" even though it was obvious, and didn't even attempt to call another employee to help. A young lady began helping the young man who was helping the first couple, so I asked her what seemed to be the problem and why were we being ignored. FINALLY, she offered to get someone out to help us. About 2 minutes later, another young man appeared at the front desk, walked over to the counter where I was standing and said "What's up?". I was so taken aback that I said "Excuse me?". He repeated "What's up?" again!! No manners, no customer service simply "What's up?". I am offended by this location's lack of customer service and lack of proper management to curtail such rude behavior! We usually rent from the Helotes/1604 location but since it's under construction, we couldn't this time around. Having two college-aged kids that move apartments every year, we rent from UHaul frequently and have NEVER EVER experienced this level of rudeness! The only good thing was the return of the trailer went smoothly and the lady that checked us in was attentive and helpful.This location is in need of some SERIOUS customer service training! Am sure because this is a busy location, the management doesn't need to worry about customer service but this location does NOT represent the company well! I will NEVER EVER rent from this location unless forced and am considering using another rental company given our experience! Shameless and unnecessary behavior!

Évaluation :

3

They apologized for my incident

Évaluation :

5

tried to use the app to drop off but it wasn't working. We went back the next morning to drop off in person. The employee was very polite and explained that others had the same issue. Returning it to a person was much easier and certainly less frustrating than using the app.

Évaluation :

5

Staff was friendly and efficient. I will recommend this location to family and friends

Évaluation :

4

The parking lot was extremely crowded. Made it very difficult to return the trailer. Other than that the staff was very friendly and efficient. The office area was very clean and organized.

Évaluation :

5

Nothing, it was a smooth experience

Évaluation :

2

The employee could act like she cared about her customer. I expressed concerns over the truck I was renting as I had an 18 hour drive. She could have cared less, just pointed me to the truck and on to the next customer. Truck sounded awful, exhaust leak I think and had to listen to that for 18hrs. Steering felt loose and was quite the experience as it was windy the whole trip and difficult at times to keep in the lane. Wanted a smaller truck that did not work out as I needed a bench seat due to having a child that had to travel as well. Smaller truck only has 2 bucket seats by the way. Had it set up to pick up when I arrived in Texas after a 4hour flight from Illinois. The guy at the first place was great to work with even though the truck did not work out. Had to get a ride to the next place that actually had a truck with a bench seat, they would not bring to where I originally wanted to rent. Truck was really too big and fuel economy was terrible with less that a thousand pound load I think. Around 9mpg in a 15 foot truck, that I really did not need. All in all worst experience I ever had renting a Uhaul. Good luck to the next person.

Évaluation :

5

Nothing!

Évaluation :

2

More employees needed. Wait was terrible. I returned my equipment after hours and had to call them late the next day to have them register the equipment as returned. Every time I call the location, it sends me to a call center rather than the location. The person on the other end told me that she did not know how to contact the location!

Évaluation :

5

All was good and everyone well informed and helpful.

Évaluation :

3

Unfortunately, the reservation I had made over the phone and had confirmed via email from May 7th was not honored at the I-30 MacArthur location in Grand Praire. The employee at the Grissom location didn't see the I-30 MacArthur location as a possible drop off location in office and I asked what the reason might be fore that. She didn't know, so we proceeded with the original reservation for I-30 MacArthur.

Évaluation :

4

The equipment appeared well maintained but it was obvious that it was very old. My time to return was 12 pm. I arrived right at 12 pm, but waited in line for probably 20 minutes. Ended up being charged for a third day. So, a little frustrated by that.

Évaluation :

5

Excellent customer service

Évaluation :

3

There was a guy at the fort collins, CO. storage that was very rude and unpleasant. The manager I believe, Tim? Very passive aggressive and snarky. Another note that bothered me; was when we placed the order for two and it gave us one price, then ya'lls website messed up and only did one, I felt that was really unprofessional and not really great for your business it looks sort of dishonest.

Évaluation :

5

Woman helping us was very friendly and answered all our questions

Évaluation :

5

Fast and friendly.

Évaluation :

5

Everything was excellent. No complaints

Évaluation :

5

Very professional staff, efficient and customer oriented.

Évaluation :

5

Big Uhaul operation site, storage, garage for fixing product; great inventory to check to determine actual size truck needed. Helpful lady showed us various size trucks. Hours very helpful and order worked just fine. Timely pickup very simple.

Évaluation :

3

Better website so I could successfully check out the vehicle the same day but after hours and avoid the extra day fee, even though I didn't have the vehicle another day.

Évaluation :

4

Drop off location was easy to find and very accessible.

Évaluation :

5

Original had reservation at 7747 hwy90w in San Antonio. Got there and they did not have the truck I had reservation for. They said it was due in. I waited for an hour only to find out there was no truck coming in. They said I could pick one up at the Grissom store. I had been dropped off so I had to wait for a ride to get to the other store. It was a one day rental so I probably paid for an extra 20 miles to get the truck from another location. The store at 7747 was totally unprofessional, they were all sitting around eating pizza, it was like an inconvenience for them to stop eating to help customers. I would not recommend that location to anyone. On the other hand Grissom road was excellent!

Évaluation :

5

Friendly staff!!

Évaluation :

5

Had lots of people coming and going. Quick check out and back in when finished.

Évaluation :

5

Best stocked place I know of in San Antonio though the truck I got was really a piece of junk that belonged in the junk yard it was barely able to go on reverse and very 1990 age

Évaluation :

5

Very good experience and great customer service

Évaluation :

5

Excellent

Évaluation :

5

Good service

Évaluation :

4

The guy that waited on me was friendly and professional. A great experience.

Évaluation :

4

Upon arrival the attending staff was attentive, thorough and respectful. When returning the equipment the staff on hand appeared to me as though they didn't work well together as a team.

Évaluation :

4

Location was a quick checkout

Évaluation :

5

Great staff, awesome service!

Évaluation :

3

It always smells of mold in the building where my storage unit was. Above my unit was a hole in the ceiling (almost directly above my unit #5202) that leaked, and after time it got big. It smelled so bad, for a long time. One other thing was pesticide that dripped down in my unit and got on a box of clothes. The stain is still evident after I swept.

Évaluation :

5

Great place

Évaluation :

5

Very knowledgeable about their product and very understandable about removing unnecessary fees. They always have the right attitude and very pleasant to deal with.

Évaluation :

3

There was always a long wait time to speak to an associate and at one point I had to wait to use the restroom because an employee was in there playing games on his phone. The door to my unit was also messed up and wouldn't close all the way until they had to fix it with zip ties.

Évaluation :

3

Only thing I did not like the storage that they show me was filthy and dirty and at the top of the roof it was all messed up so she had to show me another one also didn't like the fact there was nothing downstairs I am disabled and cannot go up and down the stairs but I didn't want to go to another U-Haul because I only use the one on grissom I moved in my unit on 1-23-22

Évaluation :

3

Found a few spiders and dead roaches in our things but other than that it was a good experience.

Évaluation :

5

Adrian from the parkland dr location and all of the staff at the Grissom location were very professional and extremely helpful.

Évaluation :

5

No problems at all. Thanks

Évaluation :

3

I needed help after hours and messaged the number given, which is supposed to be available after hours, the person responded that they can't answer any calls bow so u said we can text. As I'm new and have never come after hours, I didn't know where the check in box was and just needed some directions to locate the check in box. But no reply to text or calls. Was stranded because the chair I want to put in storage was too big for my car and someone had helped dropped it off. That night was not good and very frustrating. I get its after hours but if you can't reply calls or messages, then please give to someone who can.

Évaluation :

5

The young lady that helped us was great, very helpful and knowledgeable.

Évaluation :

5

Clean neat and friendly staff

Évaluation :

4

Facility is top-notch. Location of my units were not entirely convenient to parking but could have been much worse. No elevators must be very difficult for some people. Some staff were very helpful and friendly, such as Steven Leyva and Ruben (can't remember his last name but worked on Sunday 11/14/21 with Steven). Had an issue in my first unit; "making it right" seemed like an inconvenience to the GM and weekend manager rather than a customer service concern; it didn't make me feel good when I was trying my best to be understanding, but they didn't actually do anything wrong. I have no complaint about anyone or about the service or facility. I simply didn't need the service any longer. If someone wanted a clean and very secure place for storing their things and had the budget for UHaul, I would recommend this location.

Évaluation :

5

Staff is top notch!!! They are well trained, knowledgeable, friendly, patient, attentive, the list goes on but I was impressed and always left satisfied with the service I received. No question was ever stupid or tedious for them.

Évaluation :

1

Poor customer service Unprofessional Did not have answers to my questions I requested to have a pin vs. the card and he refused to make one for me Very unsatisfied

Évaluation :

5

N/ at this time. Thank you

Évaluation :

4

Elevators for second floor storage would be fantastic. Other than that, it's great.

Évaluation :

1

If I could give a negative 0 I would. My overall experience was awful. They did not have all my order after I had a reservation for 3 weeks ahead. Then staff was slow, manager wasn't helpful to try get me the rest of the items I needed. Didn't offer anything for my inconvenience. Never again will I rent from U-haul.

Évaluation :

4

Prices increased

Évaluation :

5

Staff is awesome!

Évaluation :

5

Had a storage unit at Grissom U-Haul & Storage for almost 10 years. Never had any problems and never felt like I had to worry about my storage unit. Thank you Grissom U-Haul & Storage!

Évaluation :

5

I read other reviews and have nothing negative to say. My experience was great. Staff was helpful and I had no issues.

Évaluation :

5

Jason and the whole crew are outstanding. A total pleasure working with them! May they all be there for years to come. Excellent help is hard to come by. This store has it!

Évaluation :

5

Great help

Évaluation :

5

Great safe place for storage and staff helpful and friendly

Évaluation :

5

I am very happy to know that my property is secured in a monitored facility.

Évaluation :

2

Communication is lacking

Évaluation :

5

I have had nothing but exceptional service at this location. Jason has always helped me with whatever issue I had (there were a few) and he did it with a smile on his face. His customer service went above and beyond. Big kudos to him.

Évaluation :

4

All good no problems.

Évaluation :

1

Manage is a totsl D#*K fo real absolute no customer service and judgementle to me and friends cuz of our look tattos on a person dont make em a criminal

Évaluation :

5

Facility map did not include 2nd page with upper level units. I had to ask at the office to locate the unit

Évaluation :

5

The staff was very accommodating and professional. Awesome.

Évaluation :

5

Echert Rd. Very helpful!

Évaluation :

5

No wait in line. Excellent detailed customer service and clean facility.

Évaluation :

4

Great but wish the code didn’t need to be entered every time u walk out to get more stuff from truck

Évaluation :

5

Everyone, especially Martin, was very friendly and helpful. They helped make a stressful time much easier! Will definitely use this location again. Thanks guys!!

Évaluation :

1

I made my move from out-of-state and chose Uhaul for the moving van and storage facility. First a system error double-booked me for a uhaul and storage unit which took me an hour on the phone to have resolved. But most importantly, my storage unit reservation was apparently overbooked by 5 other people for the same unit, which left me without the proper sized storage unit once I got to the destination city. I had to go look for another unit at a third-party location and was not offered a solution or discount by uhaul. Not being reliable at the end of a giant move like this forces me to give them a 1 star review.

Évaluation :

5

Merci

Évaluation :

5

Very please with U-Haul for the pass 5 years..

Évaluation :

4

Although, very clean, maybe couldnt be avoided. However, saw a couple little red roaches, but poison containter was empty.Need to make sure you have the chemical in fhere

Évaluation :

5

First time using a storage unit but this was easy and convenient

Évaluation :

5

Associate that assisted me was very respectful, informative, polite and very well mannered young man. Hard to find that quality nowadays in today's workforce. Wish I would've got his name. No matter. He was Awesome.

Évaluation :

5

Great Manager and Staff! Yes I recommend them!

Évaluation :

5

Thank you for being exceptional and the epitome of courteous customer service. It was greatly appreciated.

Évaluation :

5

Staff owners of this facility are very kind and professional! I would definitely recommend this particular uhall place to my friends.

Évaluation :

5

Freddie was extremely professional and helpful throughout the entire process. Definitely went above and beyond. Would definitely recommend this branch. Promote that man.

Évaluation :

3

Having been with the facility for an extended time since returning to SA, the opportunity to interact with various employees was considered for this review. As a general rule, the "line" employees were always helpful and friendly. I interacted with two (2) managers during the timeframe - neither of whom displayed acceptable customer service skills. Both were - to say the least - abrupt. The first whose name escapes me appeared poorly trained and unconcerned. The second - Martin was just plain rude.

Évaluation :

2

Assistant manger was kind of jerk real rude like poor customer service and almost looks like he don't even want to be there

Évaluation :

5

Very helpful, even when I had to change the size of my unit. Also allowed me to turn in the truck, even though I had a different facility listed for drop off.

Évaluation :

5

Alex and the other staff at the office were patient and helpful, especially when I had to call the UHaul Office on Hwy 90 to extend our time to turn in the truck. In addition, my husband misplaced his fanny pack. The staff helped us look for it, but it tuned out he had left it at his old house.

Évaluation :

1

This was Is the worst costumer service I've ever experienced in my life. Management is horrible,Martin the store manager was very rude to not just me bust to he employees as well.I also had multiple issues with my storage unit At some point my lock was removed and replaced without authorization and I had all my payments up to date! I would like to speak to someone who's higher up to contact me about this matter my number is (210) 254-3373