Customer Reviews for U-Haul Moving & Storage at Janaf

3 257 évaluations

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's)

(757) 461-8274

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was fine just provide the same service Thanks

MICHAEL C. 
Évaluation :
4

Make sure there is fuel in your trucks before give a customer the uses.

FREDCHARLES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERINALANNA M. 
Évaluation :
5

Outstanding crew and a pleasure to deal with!

WESLEYNEAL S. 
Évaluation :
2

Don't immediately be a total jerk to the customer because he interrupted your cell phone game.

Alex C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRETT K. 
Évaluation :
5

Perfect in every way

DYLANMICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mae Eden R. 
Évaluation :
3

I scheduled to pickup at a different location and was messaged to pickup at the Janaf location instead. I attempted to drop off at the scheduled drop off location and was told I would be charged extra to drop off even though I scheduled it as the drop off location. I had to drive the truck back to the Janaf location for drop off and pay for the extra mileage by going 20 miles out of my way. Can't trust Uhaul anymore, change you pickup and drop off without the customers approval or understanding.

RAULSTON M. 
Évaluation :
3

There is a hole in the ceiling of the unit. But they didn't have another one that size. I was concerned that it could leak in the unit but the salesperson stated that it didn't leak inside.. so I took her word for it and prayed the rest of the ceiling doesn't fall in

Myra W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

APRIL S. 
Évaluation :
5

No comments at this time

ALETHEAMARIE H. 
Évaluation :
3

The first location in Chesapeake I went to gave away our truck to someone else and rudely told me to call customer service because she had no answers for me. Customer service sent me here to get a truck

Elizabeth E. 
Évaluation :
5

Everything was done well!

RAYMARSTEPHENSON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PARADISEMAJESTIC S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARKCAMILLO N. 
Évaluation :
5

I appreciate all Newhall has done for me in my transformation from one place to another they have been a really big help thank you

PERCYVALENTINO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVINJERRELL L. 
Évaluation :
5

Have more help in the front because I seen someone take a lock that was behind me then walk right out but the front desk associate didn't notice because he was to busy assisting another customer which he was very respectful and maintained a great work ethic while having more then 4 or 5 people that needed help other then that good services

TAMARARICIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERYL T. 
Évaluation :
4

Pickup location was switched at the last moment. Otherwise a good overall experience. Trailer was well maintained and performed well during a cross country trip.

Michael M. 
Évaluation :
4

Real slow customer service.

TORRIEANN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUELDAVID A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
3

I think your associate could give a little more personal contact

Sabrina B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Levi H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNGREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDYNALYSSA L. 
Évaluation :
3

The trailer ramp latche was broken and the wheel straps were worn and coming apart. The employees were friendly.

Richard W. 
Évaluation :
4

I am not upset about anything specifically at the facility. Employees were nice, units looked fine, hence the positive review. The only problem I had (which was a major problem that caused me to look for storage elsewhere) was that the uhaul website advertised this location as climate controlled, and it is not. This was a major factor and I found storage elsewhere.

Joshua H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINESHOSHA B. 
Évaluation :
5

Excellente expérience

LEROY M. 
Évaluation :
5

The young lady that helped me was polite courteous and took care of my every need

JAMESWADE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUAISAIAH FIT C. 
Évaluation :
1

Very rude employees!!!!!!!

Dennis B. 
Évaluation :
1

Ordered a 6x12 with a utility dolly. Arrived and picked up my trailer at around 1000, the first employee I worked with was easy to work with and even helped me get the adapter for the wiring harness needed. I returned the trailer at 1700 the same day, and the employee standing outside that checked in my trailer, I guess didn't do it correctly. Long story short, I'm at work and get a call about returning the trailer I returned yesterday because they have another reservation that needs it. After I was able to respond, and talking to corporate giving them info on the trailer, JANAF finally answered the phone to which they attempted to locate the trailer and placed me on a brief 20 minute hold. Still at work, I finally gave up on waiting on JANAF and called corporate again to let them know my job pays me to work not find their lost trailer. The next day I get a call from Jessica an employee at JANAF who tells me the trailer was accidentally put out on someone else without checking it back in from me, but that I would only be charged for the day I had it (7 hours)… Long story short, I've never had a nice and easy encounter with UHaul, it's always something wrong and “my problem” until they fix their discrepancy. IE blown tire on trailer, I take to shop because they can't find wrecker. I return trailer, they lose it and bother me at work… Insult over injury was I ordered the dolly and never received it, had to pick it up from the store after loading the trailer. Was given the option of using the furniture dolly since they forgot and figured sure, since I paid for the utility dolly, but no worries I got charged for that too. Lol figured since they forgot it least they could do was eat 3 bucks… Budget, I'll just use budget or Penske. 15 moves, 14 through UHaul and 14 horror stories to accompany. Good luck y'all.

JOSHUA M. 
Évaluation :
5

Do not call the customer the day before reservation and tell them you dont have the truck available that thay reserved 2 weeks in advance.

SAVA M. 
Évaluation :
4

I wasn't even able to use my card due to getting over charged on my card and the transaction would not go through. They said they weren't doing it but I still wound up having to pay cash and pay an extra hundred. My first reservation also wound up not being available when I got to my first pick up location at the shell on newtown rd. I was pushed further and further back from moving.

AMANDALYNN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY F. 
Évaluation :
5

Every one who worked for uhaul that I encountered gave excellent service .

Valerie M.  |  Expérience générale 
Évaluation :
5

Professional, customer friendly, communications was Good.

JOEALLEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron H. 
Évaluation :
5

Too expensive

LARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY H. 
Évaluation :
1

check your equipment to make sure it is working. I had to drive with my flasher on so they would be able to see the trailers, because the trailer lights with off and on. This shorted out the connection to my truck. You can call me if you do not understand. When I returned the trailer, I told the attendant.

JESSEJEROME P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PRACHIPRAVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIEANN FLOYD B. 
Évaluation :
5

Raby road is the best ! They are get me straight every time at this location. This one is further away from my home but I choose them to get the best !

TYRAHEATH G. 
Évaluation :
5

The girl who checked me in and prepared me for the use, was amazing. She was so kind and patient. As I have not moved for about 30 years. she rocks.

DANIELJ R. 
Évaluation :
4

Your advertisement is somewhat misleading.

GLORIAMARIE B. 
Évaluation :
3

To improve you can make it so that a reservation made a month in advance actually reserves the truck at the location you choose. The night before my move I was called by someone from the down town Norfolk office to tell me they wouldn't have my truck and that it was at the Raby Rd. location. What is the point of a reservation if you can't guarantee the vehicle will be at the office nearest to me even if I give a month's notice? This is a confusing and frustrating way to do business. The woman who called to tell me this gave me attitude when I asked why the location was changing. She's probably tired of having to be the front line for a stupid policy. When I went to pick up the truck at the new location I attempted to use the all hours check in using my phone. This was pretty clunky. The truck wasn't in the spot it said it was and I had to wake up my wife so someone could call her and verify her as an alternate contact. After walking all around the the lot I found the truck but with none of the moving equipment I'd paid to rent inside it. When I found an employee she told me they weren't open so I asked how I should get the stuff I'd paid for. She took care of it for me but, had I come as early as planned no one would have been there and I would have had to come back out to get the dolly and pads. Really unimpressed with how all this worked, particularly for a cost of over $100. I'm planning to tell my friends to avoid U Haul if they can and I will certainly do anything I can to give some other truck rental service my money before putting up with this shit again.

Matthew C. 
Évaluation :
5

Aucun

WALLYCLARENCE R. 
Évaluation :
5

Customer service on point

GLORIAGENE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MELISSADENISE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jesse J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie P. 
Évaluation :
5

Excellent service at the counter. He was very thorough and professional.

TERRIE M. 
Évaluation :
5

Everything was excellent

WILLIAMEARL C. 
Évaluation :
5

Steve Ivey gets two thumbs up. Not only was he helpful he was multitasking at the same time, talking on the phone, checking in customer and helping another. I would recomend this store to others.

JEFFERY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELLAWRENCE J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENTWILLIAM H. 
Évaluation :
3

The app to sign the truck back in is RIDICULOUS and didn't work. I was transferred to so many different agents who would not help me and were rude. It's also a very unsafe policy since I was stuck on site for 40 minutes in the dark, alone as a woman, trying to take pictures. VERY UNSAFE AND UNPROFESSIONAL AND ILL NEVER USE UHAUL AGAIN.

DEANNA J. 
Évaluation :
1

overcharge

Destiny G. 
Évaluation :
5

The clerk was very helpful and courteous. She was friendly and explained everything to me, which made my first times rental go very smoothly.

DORISANN M. 
Évaluation :
4

I've dropped off at this location before haven't had any issues with them.

GUADALUPE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TODDAUBREY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MAURICEDUANE R. 
Évaluation :
5

Great experience, very professional.

Rebekah R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELADENISE K. 
Évaluation :
5

Great service!

PAUL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARQUISTERRENCE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GINOVINCENT C. 
Évaluation :
2

Pickup was confusing and unorganized. Had to wait an extra 45 minutes for new truck but was still same pickup time and drop-off time. Gas meter was low.

ANTHONY H. 
Évaluation :
5

Smooth process. I was able to reserve online, so check in was fast. Truck was clean and had very low miles. We enjoyed driving it for a few days.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason V. 
Évaluation :
5

Everything was good! Thanks, very smooth pickup, and knowledgeable employee. She was a big help.

STEPHENCARL E. 
Évaluation :
5

Vernice was very helpful assisting me! Personable! will come here again bc of her customer service!

Jazmyne R. 
Évaluation :
4

What kind of gas the vehicle takes.

Krystal G. 
Évaluation :
5

Nothing everything was great

LATOYYARENEE C. 
Évaluation :
5

Things were chaotic that day with reservations and not sure if the truck was checked in prior to me getting it but they went out of their way to get me a truck under the circumstances.

ALANARENE' B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTIN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIEARALYNNE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAGDALENEMARINA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARYELIZABETH E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDYIRENE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Velveta B. 
Évaluation :
5

Excellent location that is well staffed and they appear to have just about any piece of equipment that is available from UHaul.

JASONBENNETT D. 
Évaluation :
5

Aucun

PRAKASH D. 
Évaluation :
5

The woman customer service representative's customer service was amazing.

MICHELLENICOLE S. 
Évaluation :
5

Great service and friendly staff

DONALDRICHARD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
2

Have more workers available. Also actually contact the customer when they request a change in the price they are being charged due to an inconvenience on U-Haul's behalf.

Derek B. 
Évaluation :
3

Just better in parking in returnsOther customers just left vehicles anywhere it was a lot of confusion, butU-Haul agent was very nice and helpful 😊😊😊ms.Jessica

STACIEDEVONA J. 
Évaluation :
5

Jessica was AMAZING her customer service was the best

OLIVERLEE A. 
Évaluation :
4

The only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn't filled w mouse poison. The other unit also didn't have any mouse poison in the bait trap. It was quickly rectified by your staff but I'm hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.

Emily A E.  |  Premières impressions 
Évaluation :
4

Truck was a bit worn; seats ripped. Back opening sticks when lifting up.

Gino C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HERBERTRAY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
5

Toni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.

Gina D.  |  Premières impressions 
Évaluation :
4

Everything was great plus the workers was friendly and knowledgeable

Robert D.  |  Premières impressions 
Évaluation :
4

I rent almost weekly for a couple days for years and never before have I been charged extra day for return 1 1/2 hour beyond exact rental time return ( sat outside for several minutes waiting for someone to come out to check in return & finally went inside with key to return and also on pick up waited over 20 minutes to get vehicle due to errors on customers ahead of me

Kathleen N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dynell G. 
Évaluation :
5

Everything was great 👍

VICKIEMECHELLE R. 
Évaluation :
1

Honestly probably some of the worst customers service I've had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn't tell me I had to by when I came in 10am that morning as well as he didn't give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don't park here they'll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn't have anything I needed for the units; as well as the guy just being unhelpful

JADEIYANA B.  |  Premières impressions 
Évaluation :
5

Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.

Christy S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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