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CHRISTINE L | Premières impressionsSelf Storage Units in Norfolk, VA, 23502
U-Haul Moving & Storage de Janaf
Services dans cet établissement :
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Unités disponibles (toutes les dimensions sont approximatives)
Évaluations des unités d'entreposage par les clients
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisWill use again
JAMES L | Expérience généraleI could not have asked for anything more! Excellent service!
BILLY S | Expérience généraleOutstanding customer service with Mr Marcus.
LUIS D | Premières impressionsThe staff were wonderful. There are very helpful The facility is alway clean and well maintained
LEVI H | Expérience généraleThe tried to charge me $100 to remove a little of trash that they told my friend we’ll take care of it. Terrible service. I have dealt with Uhual a lot in the past and this is bad business. I will not recommend or use them for storage again.
Nakim G | Expérience généraleI had a terrible experience with this U-haul location. In part, most of the staff was helpful. My terrible experience was with the General Manager. My mother resides in Norfolk, Va. I’m a retired Combat Veteran who resides out of state. My brother and I moved the contents of the container of the storage unit 202. After we finished moving, I had a prior engagement on Sunday so I returned to my residence out of state. My brother attempted to clear the administrative portion of the contract, he requested that General Manager call on Saturday. I received a call Sunday, as aforementioned, I had a prior engagement. Didn’t see the call. On Monday morning, my financial institution flagged three attempts on my account from this location for different amounts, which they deemed fraudulent or suspicious activity. I called Monday and the general manager stated that there were things apparently wrong with the unit and we dumped things in the dumpster which wasn’t authorized. There should have been a discussion before attempting to take funds or at minimum show proof. I’m willing to have a discussion, but I would not recommend this location to anyone. It’s poorly managed and desperately needs supervision. I’m asking for a return call or point of contact other then the General manager whom is very unprofessional and not informed on how to conduct himself as a professional.
JONAS W | Expérience généraleAll staff were very helpful. Thanks so much. The entire team was great !
Dkayla B | Expérience généraleOnly a few staff and management was clear ,fair and understanding with all of uhaul rules ;regulations and standards,I have lost storages before because of job loss,sickness etc.and I was treated fairly,but since the continued change of management and employee turnover,the integrity and respect for the community and customer needs were poorly and some times not met @all,now or never would I recommend uhaul services,I would perfer other associates and friends to go somewhere else where they would be better served
Sarah M | Expérience généraleExcellence customer service
LEVI H | Premières impressions