Customer Reviews for U-Haul Moving & Storage at Janaf

3 486 évaluations

5609 Raby Rd   Norfolk, VA 23502
(On Raby Rd behind Lowe's)

(757) 461-8274

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(757) 461-8274

5609 Raby Rd
Norfolk, VA 23502
(On Raby Rd behind Lowe's)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

There was limited parking. Spaces are tight due to all the rental equipment on site.

Roger B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin R. 
Évaluation :
5

The customer service was good, I was given every option to make the services I need more cheaper and something that suits to what I need. Staff was friendly and ready to help.

Karl R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MYESHIA L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tanika A. 
Évaluation :
1

Your associates need to make sure they are checking the vehicles that people are beginning back thoroughly. My truck was making a loud noise and the passenger mirror was broken while I was driving it completely turned outward and I was unable to to get over. I've always had great experiences with U-Haul but I differently was disappointed this time.

Aquanetta H. 
Évaluation :
5

The two ladies at the front desk were very knowledgeable and helpful. It was easy to pick up and drop off. I loved that I could do everything on my phone.

Laura H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E.  |  Expérience générale 
Évaluation :
3

The truck had over 100 000 miles and looked like an old truck.

Sam S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter W. 
Évaluation :
1

I reserved online for a certain amount. Once truck was returned and a day or 2 later they tried to take another $230 from account 2x. My original bill was only $109. The receipt shows different rates and everything from what it shows on my online account. Not happy.

LaQuita W. 
Évaluation :
5

For me to said that this location need improvements I will be lying, you guys get great customer service, and the staff is really helpful, I was in and put it not time, thank you

CARLOS D. 
Évaluation :
5

Hire more employees like Mrs Velma,she was very helpful

ALLENPATRICK B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

melissa R. 
Évaluation :
4

More spacious

SHANNONDERYLL D. 
Évaluation :
5

THE BEST

ALBERTHENRY B. 
Évaluation :
2

Wrong trailer given to me unorganized.

Gary R. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tylor W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan C.  |  Online Move In 
Évaluation :
4

Customer service was super

KEITH W. 
Évaluation :
5

Steve and Vernice are excellent staff

Jimmy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacie J. 
Évaluation :
5

The staff was extremely helpful & friendly! I was having an extremely stressful day trying to get things done in an emergency and they were very comforting!

SHANNENELISE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY C. 
Évaluation :
4

My Experience with this location was Great, Jessica was Very Pleasant and Everything went Very Well! I know where to go for my next truck rental, and will recommend to anyone else that has the need, Thank You!

Dwight C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian J. 
Évaluation :
5

Staff are always helpful and friendly!

LAKESHACHANEL G. 
Évaluation :
1

When I arrived, the location did not have a storage unit available which is one that I had reserved in my rental. This caused me to be hundreds of dollars out of pocket due to negligent planning on the location's behalf by finding another unit to rent last minute.

Randall P. 
Évaluation :
2

This would have been a better rating had the employee leaving after work not been so disgustingly rude towards my husband. We returned our rental four minutes after closing. As we were moving into the equipment return lane, a car was coming the wrong way down a one way lane. My husband was driving and was clearly out of the way of the car. The driver of the vehicle was swearing at my husband through the window. As he went to put it in park, the driver got out of the vehicle and again began yelling at my husband. Turns out that was a uhaul employee. I was unable to get the name of the female but she was extremely unprofessional and rude. She then proceeded to trash talk with her employee who was also going the wrong way to exit.

Grace O. 
Évaluation :
5

Do not send or refer any customers. To the Greenbrier location in Chesapeake Virginia.

Grady C. 
Évaluation :
1

Employee was extremely rude even went to her trunk and got her gun after a few words was exchanged

Genearl G. 
Évaluation :
1

Not put my Uboz in storage for no reason when it's empty and charge me 100$ for something I didn't even want

Jessup C. 
Évaluation :
3

Keep more equipment on the lot.

TERRY M. 
Évaluation :
2

Give the correct truck size that the customer reserved. I shouldn't of had to pay for the extra mileage since I only expected to make one trip.

Talya K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnie K. 
Évaluation :
5

Bien

Ramon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abigail W. 
Évaluation :
5

Excellent service.

Leona S. 
Évaluation :
3

Service airbag light was displayed on vehicle I rented. Staff was rude

kelly M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sergei K. 
Évaluation :
1

This was the worst experience ever. I will never use U-HAUL ever again

David W. 
Évaluation :
1

The truck broke down and you keep trying to charge me and there was a leak in the roof of the truck that got my clothes wet please contact me about how much you owe me or quit trying to charge my account

Dreama J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel M. 
Évaluation :
4

I know times are tough with the pandemic. We almost missed our truck i believe due to over booking.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaleel H. 
Évaluation :
5

Everyone was fantastic! Extremely nice and very helpful! Thank you so much for everything!!!!!

Molly S. 
Évaluation :
3

I was charged $23 for gas mileage even though I brought it back with the correct amount of gas.

Atreya S. 
Évaluation :
2

Customer service rep. was angry unprofessional. I was told the van would help my move, and items couldn't fit. Waste of money!

Shantell D. 
Évaluation :
2

The entire bldg. needs repairs; no a/c & poor lighting. It's very dark & door doesn't work properly so you're standing outside believing it's closed while it's open. The employees were not excited to be there. Better customer service training is needed.

Shereen W. 
Évaluation :
4

Very upset that i was moved fur times and my times for the rental of the truck had changed three times.

Stephanie S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MEGAN L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Selena M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thelma M. 
Évaluation :
5

I spoke with Kevin very professional on the phone. However, your manager Jenn, very condescending and rude when speaking with guests. Not helpful or knowledgeable. Please...if you are in customer service, you deal with people everyday. A good attitude helps on the business side Jenn. Also, I had to ask what her name is. Identify yourself. Poor experience with manager in Arizona, who states her name is Jenn

Jannifer S. 
Évaluation :
3

Ac unit was inoperable, and gas was below half a tank upon pick up, but I returned at the half tank level to avoid the charge. This has been consistent in the last three rentals

Adam L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VAN D. 
Évaluation :
5

Need Cruise Control on the truck.

Kevin R. 
Évaluation :
4

The customer service representative was very knowledgeable and provided outstanding customer service. The van appears to need brakes .

Janice B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lenee T. 
Évaluation :
5

Everyone were very helpful. Moreover, very professional.

Jimmy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deshana W.  |  Premières impressions 
Évaluation :
2

After I told the workers how many's miles I'd be driving I'm surprised they didn't compensate or atleast offer that if add extra mileage that over mileage fee was crucial. Especially after moving then buying storage and other expenses.

Treyvoin D. 
Évaluation :
4

When I first arrived I walked in and a lady shouted to me “she will be right back!” I was like who? The janitor lady was telling me the front desk clerk would be back . I was so confused, the uhaul I rented I was told it had a camel as the picture, as I walked around when I came back that night to find it , which was wrong. The windshield has tiny cracks in it the AC, would not blow in the truck, the dolly didn't have a seal and when I came late to pick it up when I tried to do online inspection it said expired..

JOHNALLEN W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debrah D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fredrick B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark K. 
Évaluation :
5

very helpful and friendly staff. steve the manager really takes pride in his facility

dylan w.  |  Expérience générale 
Évaluation :
5

Very nice guy, Made it easy!

Katherine S. 
Évaluation :
4

Site would not provide a military discount. Previous rental from Military Highway provided a discount but did not have the size trailer we needed!

Rod B. 
Évaluation :
2

Counter person was extremely rude and abrasive, the least friendly person that I have dealt with in quite some time. She wasn't very clear in her explanation about the rental process, was quite harsh and snappy in her delivery.

Martina B. 
Évaluation :
5

Everything was ready and as expected; staff was helpful without being overbearing. I like being able to return unused boxes, that's a nice touch.

Dan L. 
Évaluation :
5

Staff on duty were extremely helpful and professional.

GARY H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ovenia H. 
Évaluation :
5

Nothing the lady that helped me was amazing, nice customer service, explained everything properly.

Tanika W. 
Évaluation :
1

Truck was nice… pick up and drop off was awful. None of the online features would work. Made a reservation for storage and when we arrived there was no unit. They finally found one…it was barely assessable and door would not shut properly…. We ended up leaving without placing our belongings there.

timothy M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH W. 
Évaluation :
3

Their is a male CSR older man that's very rude and doesn't know how to accommodate his customers

Isis R. 
Évaluation :
4

Employee that was on site screamed at me as I walked towards building to drop off the keys. I didn't see him cleaning one of the cars and he startled me to the point of fright. All he had to do was say excuse me Sir, if you could just leave the keys on the seat of the truck for me I would appreciate it.

Marc C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE C. 
Évaluation :
4

The air o divining did not work and there was a tail light out but it was really easy to pick up and drop off.

Joe T. 
Évaluation :
1

First off upon receiving rental, the gas was already low so the girl at the desk told me to bring the truck back with the amount I took the truck with. 2nd the truck was trash the 02 sensor was bad the alternator was weak. I called several times to complain about the trash truck they gave me. I was over charged and I called and no one called me back. So I'll be calling tomorrow. Yall had ample time to get with me and neglected the responsibility

Terrell E. 
Évaluation :
5

Staff was very professional and nice. They need to be recognized for their hard work and customer service expertise.

Alicia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER H. 
Évaluation :
4

Top gas tank

Henriette W. 
Évaluation :
5

Young lady was very professional and service was quick.

ABBYJAYNEFAISON B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth R.  |  Premières impressions 
Évaluation :
5

Agent was polite and very helpful and patient while we encountered a problem with the processing of the credit card. The equipment wasn't working properly but she very professional, helpful and polite.

Rachel B. 
Évaluation :
5

Great store and great manager Steve plus associates.

Larry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen E.  |  Premières impressions 
Évaluation :
5

Customer service was very friendly

Kimberly W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omar K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vantel A. 
Évaluation :
5

Vernice was very exceptional and helpful in helping understand the process.

DEANDRE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany H.  |  Premières impressions 
Évaluation :
5

Vernice is excellent too.. Keep it up.

Jimmy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GARY H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Judith F. 
Évaluation :
5

STAFF AND SERVICES WAS EXCELLENT.

Samuel C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dora M. 
Évaluation :
5

The ladies in the office were very nice and helpful. The store, parking lot and equipment were all clean and well maintained.

MARYKATHERINE D. 
Évaluation :
3

Front desk person on a personal call while assisting me. Had ear buds in and continued with her conversation while assisting me. Didn't show me to truck. I had to go look for it, myself.

Wanda S. 
Évaluation :
1

i booked my pick up at 7am, when the shop was supposedly open. no one arrived until 8:30am. once inside, i was told they tried to contact me because they didn't have the size truck i reserved...i never got any type of correspondence. no email, no phone call, no text.

HAYLEY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ava G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy L. 
Évaluation :
5

Vernice Brinkley was the one that helped me was very friendly and time efficient

Eunice S. 
Évaluation :
5

Outstanding job!!!!

RAY S. 
Évaluation :
1

Rat poop all in unit

Tiyana L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY J.  |  Premières impressions 
Évaluation :
5

The whole process from start to finish was very smooth. Staff was extremely helpful and pleasant to interact with. Highly recommend and thanks! Kevin M.

Kevin M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward W.  |  Expérience générale 
Évaluation :
3

I got there and when I was greeted I handed the employee my phone which was my reservation email. For 5 to 10 minutes I was denied and told that there was no truck available eventually. Then I had to explain that I was renting a storage unit. Seem like the girl helping me needed assistance in every step of the process which made it quite drawn out. The girl that helped her was very nice. Everything else was a positive experience thanks..

Shawn R.  |  Premières impressions 
Évaluation :
3

There is a hole in the ceiling of the unit. But they didn't have another one that size. I was concerned that it could leak in the unit but the salesperson stated that it didn't leak inside.. so I took her word for it and prayed the rest of the ceiling doesn't fall in

Myra W.  |  Premières impressions 
Évaluation :
4

I am not upset about anything specifically at the facility. Employees were nice, units looked fine, hence the positive review. The only problem I had (which was a major problem that caused me to look for storage elsewhere) was that the uhaul website advertised this location as climate controlled, and it is not. This was a major factor and I found storage elsewhere.

Joshua H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John m.  |  Expérience générale 
Évaluation :
5

Every one who worked for uhaul that I encountered gave excellent service .

Valerie M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie R.  |  Expérience générale 
Évaluation :
4

The only concern I have is safety for my things because there is no gate and the other concern I have is that there are mice. My first storage unit had a ton of droppings in it and the mouse trap put inside wasn't filled w mouse poison. The other unit also didn't have any mouse poison in the bait trap. It was quickly rectified by your staff but I'm hoping mice do not destroy my couch and other items. Other than that the staff was really nice and inside the store was very clean.

Emily A E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John m.  |  Premières impressions 
Évaluation :
5

Toni was amazing! She was knowledgeable, thorough and efficient. She should have a golf cart to run to check units. She literally has to run to 3 different units to ensure I had proper size to accommodate my belongings. She was courteous and caring to ensure I had everything I needed. She should be manager or be training staff. She deserves recognition for her outstanding level of customer service! She was just as good with other customers before me.

Gina D.  |  Premières impressions 
Évaluation :
4

Everything was great plus the workers was friendly and knowledgeable

Robert D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie R.  |  Premières impressions 
Évaluation :
2

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk. Staff was very friendly and helpful.

marshall k.  |  Expérience générale 
Évaluation :
1

The storage unit had rats that destroyed many items and dedicated on much of our items so we either deep cleaned everything or through away many cloth items that were a health risk.

marshall k.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

ANDREWCHRISTOPHER M.  |  Expérience générale 
Évaluation :
1

Honestly probably some of the worst customers service I've had. I wait for an hour and a half for him to help put a lock on my unit the lock he didn't tell me I had to by when I came in 10am that morning as well as he didn't give me the lock to lock up our truck. I had to come in a second time to get everything I needed and waited over an hour for something as simple as lock. I called earlier in the day to see if it was okay to park our uhaul there overnight which he agreed we got there and he gave us a spot then walked away came back two minutes later and said actually don't park here they'll steal parts off the truck and told us to park at Walmart even though he parked us surrounded by trucks and we called ahead to approve. End up being late to work when there was a 2 hour window; didn't have anything I needed for the units; as well as the guy just being unhelpful

JADEIYANA B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B.  |  Premières impressions 
Évaluation :
5

Autumn on Monticello and Chris on Taby went above and beyond to help me. Chris had 5 or 6 people wanting him or call for him or waiting in line and he was amazing. He started focused, kind, patient and professional. I was so impressed with his multitasking abilities. There was a young lady there training and she jumped right in and helped every way she could. You have amazing people working for you here in Norfolk VA.

Christy S.  |  Premières impressions 
Évaluation :
3

Too many rat in the unit that gets over all your things plus when it rain all my stuff got wet somethings were messed up.

apache G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ALISHA M.  |  Expérience générale 
Évaluation :
5

I like the fact that the storage unit was the exact same as the truck that I rented it

Christopher S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Barbara H.  |  Expérience générale 
Évaluation :
5

Awesome storage company.

JOYCE M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lutricia S.  |  Expérience générale 
Évaluation :
2

Bathroom was filthy. No toilet paper or paper towels. The male staff member was belligerent, obnoxious, and rude. The female staff member was extremely helpful. The manager needs more than three staff members working as they could not handle the load of customers.

Justin V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lutricia S.  |  Premières impressions 
Évaluation :
2

Communication was horrible with this store. Never once told us when a payment was missed because we received a new card number until we went to move everything out.

Anthony M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN S.  |  Expérience générale 
Évaluation :
1

I had mouse poop everywhere and even found a couple roaches as we was removing our items. The after i did leave the unit i received many more emails that i was pass due. Which i wasn't very poorly ran location

Robert C.  |  Expérience générale 
Évaluation :
5

experience was fine but the day I put the lock on the unit, there were no unit #s as the units had been painted. the rep assured the unit #s will be replaced quickly. hope that is so.

Charles B.  |  Premières impressions 
Évaluation :
4

My son have one from you it is his name But I pay the bill for it just in his name

Aaron W.  |  Premières impressions 
Évaluation :
5

I will use this facility again when I return home. Thanks

paul w.  |  Expérience générale 
Évaluation :
5

One way tow went great. Hope to use again on return trip. Merci!

paul w.  |  Premières impressions 
Évaluation :
2

Gave a lot of money renting out the unit but could not get a refund on unused days after paying the last months payment. Paid 08 AUG and closed the unit 26 AUG. Got $0.00 back. What a rip off.

Eric J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

April D.  |  Premières impressions 
Évaluation :
5

Nice place to go cause they are very convent. Trucks and storage is very clean. Daughter is getting ready to move and she is going U-Haul....happy with U-Haul...珞珞珞珞

Nannette C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHAMONIQUE G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TANNER C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorraine M.  |  Expérience générale 
Évaluation :
5

Both representatives that assisted me were more than helpful. They both provided over the top exceptional service. I really appreciated all the assistance they provided with excellent professionalism.

CHAD K.  |  Premières impressions 
Évaluation :
5

Steve the manager was so grateful to help me with the time I was with Uhaul. I went back on my agreement and failed to pay as agreed. So, I thank him for how he allowed me to continue and not auction my storage off.

Tamara Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA S.  |  Premières impressions 
Évaluation :
3

The only thing I didn't like was that I autopayed and I was only there three days and they wouldn't give me a refund for the rest of the month knowing that they will rent the same space the next day and will be paid twice for the same month

Margaret H.  |  Expérience générale 
Évaluation :
5

I was first directed to Monticello location. Elevator was not working! Staff worked diligently to find a location on Raby Rd. Staff at both locations were professional, courteous and very helpful.

Barbara D.  |  Premières impressions 
Évaluation :
2

Comments would to extensive for this format

john e.  |  Expérience générale 
Évaluation :
3

I still need to leave here

VICTOR A.  |  Premières impressions 
Évaluation :
5

Thanks

LESLEY T.  |  Expérience générale 
Évaluation :
5

The staff and their professionalism was awesome. Seeming to be short staff the waiting time was fast.

Antoine C.  |  Expérience générale 
Évaluation :
5

The m you!

Joyce S.  |  Expérience générale 
Évaluation :
5

Was able to go from a 10 x 15 to a 10 x20 storage unit at no extra charge. Stephen is very friendly and knowledgeable. Will use again

Michael B.  |  Premières impressions 
Évaluation :
5

Staff was very friendly and extremely helpful.

Chris S.  |  Expérience générale 
Évaluation :
5

The I-Haul was pick up at New Jersey . As we were on are way to Virginia we had pull in to store and I open the glove department to check The paper work on the truck and found marijuana.

Sandra A.  |  Expérience générale 
Évaluation :
4

Aucun

Patrice J.  |  Expérience générale 
Évaluation :
4

Very good.

William N.  |  Expérience générale 
Évaluation :
5

Good experience each time I've used uhaul

Patrice J.  |  Premières impressions 
Évaluation :
5

Yolanda delivered and picked up my Uboxes and she was an amazing person. Very kind and respectful and professional. She made this hard moving experience a little more tolerable.

carol n.  |  Expérience générale 
Évaluation :
5

Your customer service at this location is excellent. The guy that waited on me was outstanding because this was my first time using U- Haul.

JOYCE M.  |  Premières impressions 
Évaluation :
5

Put Ryan in some U Haul comerrials. Ryan is such a friendly young man. He should be the face of UHaul.

James T.  |  Premières impressions 
Évaluation :
5

My Staff were EXCELLENT! The storage unit really helped us out waiting for my daughters townhouse to be completed. Alexis & her staff are lifesavers! THANK YOU!!

antonio s.  |  Expérience générale 
Évaluation :
5

Great service, unlike the last uhaul location I used.

Kevin S.  |  Expérience générale 
Évaluation :
4

Only drawback, there were too many broken down uhaul trucks on the property.

sheila m.  |  Expérience générale 
Évaluation :
5

we received great customer service. friendly and very helpful!

David B.  |  Expérience générale 
Évaluation :
5

I did not use the storage facility. My Pod was delivered to my house on time and without a hitch.

Scott S.  |  Expérience générale 
Évaluation :
5

The young lady that assisted me was very friendly and helpful.

Alan T.  |  Expérience générale 
Évaluation :
5

Employees of warehouse for ubox storage were excellent. I was not completely satisfied with warehouse climate, however, 2 pieces of furniture had mold beginning to grow. Glad I did not leave in ubox

Lisa Y.  |  Expérience générale 
Évaluation :
5

I had U-Box delivered at my door. Did not get to see your facility but gave you "yes" anyway. Your staffs were great. Prompt communication, careful placement of the U-Box. I would definitely use your

Aya S.  |  Expérience générale 
Évaluation :
3

I was contacted by 3 separate people all telling me different things about the delivery of my uboxes. Scheduling delivery was difficult because they only do windows, not exact times.

Natashia S.  |  Expérience générale 
Évaluation :
5

Wow Sam she is excellent at her job.

Jonnie C.  |  Premières impressions 
Évaluation :
5

Nora at this location was very helpful and considerate. She took the time to follow-up with us each time we had a request to make sure everything was taken care of.

Karen P.  |  Expérience générale 
Évaluation :
5

Thank you guys so much!! You helped me so much with my move :)

Patricia T.  |  Expérience générale 
Évaluation :
3

Disregard "no" above, we never saw the facility. Average rating given solely based upon time zones not being acknowledged, we received numerous calls prior to 6am.

Dennis G.  |  Expérience générale 
Évaluation :
5

Yolanda was very nice.

GARY M.  |  Expérience générale 
Évaluation :
5

Excellent friendly service. The staff went the extra mile and notified me promptly of a parcel that took a while to arrive. Merci.

Patrick H.  |  Expérience générale 
Évaluation :
1

The representative by the name of Sam, who is a female needs some additional customer service training. Her attitude is not appropriate when dealing with the public

Angela W.  |  Réservation 
Évaluation :
2

Customer service could be extremely better.. Needs Improvement

Keisha W.  |  Réservation 
Évaluation :
5

We had a UBox delivered to our home by Yolanda. Spoke with her several times before delivery and each month got a call for renewal. Yolanda is a jewel in UHauls business.

Catherine S.  |  Expérience générale 
Évaluation :
5

Thank you for your efficiency in delivering and picking up my U-Box.

Carol Ann E.  |  Expérience générale 
Évaluation :
5

Looks like u haul ays your employees well cause they work very happy, thanks yolanda

hector p.  |  Expérience générale 
Évaluation :
5

Great place. Staff is great especially the lady that helped me. She was very friendly and helpful. I came in last minute trying to get stuff done and she was very accommodating.

Nathan T.  |  Expérience générale 
Évaluation :
5

I rented two U Boxes.The woman who delivered and picked up the boxes was prompt, skilled with the machinery, pleasant, professional and truly enjoyed her job. She provided excellent customer service.

Kira C.  |  Expérience générale 
Évaluation :
5

The Uhaul box experience exceed my expectations. Timeliness, consideration, real human interactions. Je les recommanderais à n'importe qui. Merci.

Lisa M.  |  Expérience générale 
Évaluation :
4

I had cancelled this reservation through U-haul but did see the units at Janaf were clean and safe.

LYNN C.  |  Réservation 
Évaluation :
5

I've never been to this location,but the service over the phone was excellent. I had u boxes delivered. The service was excellent. The pickup was also excellent. Thanks to all.☺

John P.  |  Expérience générale 
Évaluation :
5

Alexsa was great.l

freddy b.  |  Expérience générale 
Évaluation :
5

Samantha and Alexis were very helpful and accommodating during the summer heat. They provided excellent customer service and deserve special recognition for their efforts. Thank you again!

Noella M.  |  Expérience générale 
Évaluation :
5

Staff were absolutely amazing, would give 500 stars if I could. I think they need a promotion!

Brandon V.  |  Expérience générale 
Évaluation :
4

Only downside was the call center who picked up the call when I thought I was being answered by the actual store. The lady misinformed me, and I had to make a wasted trip to the office.

Stacie C.  |  Expérience générale 
Évaluation :
2

We had some issues with the Ubox service from the beginning. A lack of communication from your team, 2 hours spent on the phone. Multiple different answer from ever staff member. It was exhausting.

armando r.  |  Expérience générale 
Évaluation :
5

Excellent communication when both dropping off and picking up pod. Was timely in retrieving the pod after it was filled and emptied.

Craig L.  |  Expérience générale 
Évaluation :
5

Excellent services

Beverly C.  |  Expérience générale 
Évaluation :
3

Everything went well with Grace and Yolanda, but when we hit an issue and I had to speak with Jackie Graham I was disappointed by her communication and lack of compassion and lack of service.

Brittany G.  |  Expérience générale 
Évaluation :
5

Yolanda was wonderful!

Christopher F.  |  Expérience générale 
Évaluation :
4

Awesome Customer Service!

wendy m.  |  Expérience générale 
Évaluation :
1

I did not use your facility- My U Boxes were picked up at the Hampton facility

Meryl M.  |  Expérience générale 
Évaluation :
5

Joyenne was awesome. Extremely professional, friendly, and competent. All other staff, including Chris, were also excellent.

brian d.  |  Expérience générale 
Évaluation :
5

This crew and location was helpful and professional. We'd highly recommend using their facilities as well as they moving vehicles.

Jennifer L.  |  Expérience générale 
Évaluation :
4

There was some confusion between sites about my box location, but once I arrived at Raby Rd to gather it, everything was great!

Cora J.  |  Expérience générale 
Évaluation :
5

All good.

Juan P.  |  Expérience générale 
Évaluation :
5

All good.

Juan P.  |  Expérience générale 
Évaluation :
4

I wish the staff would have told me that they reschedule my pick up when they did not pick up on original day. And why it couldn't be done the next day when I called I felt like I had the run around

janice l.  |  Expérience générale 
Évaluation :
5

Great manager

DANNY L.  |  Expérience générale 
Évaluation :
4

Can do a little better with customer service. Not any Ryan they could only do what is within there job description

Arthur G.  |  Expérience générale 
Évaluation :
5

Used the rental Pods. Yolanda was am awesome rep. We will definitely use this service in the future...

richard s.  |  Expérience générale 
Évaluation :
5

Excellent service! Your people are knowledgeable and professional. Would recommend to family and friends.

Joseph R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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