Évaluations des clients U-Haul Moving & Storage at Maitland Blvd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Maitland Blvd

Cote générale :

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JIMMY H. | Premières impressions |
Évaluation :

Very friendly and helpful

Matt S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

GABOR M.
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Le client n'a pas laissé de commentaire.

Lee R.
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I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.

Patrick D.
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Le client n'a pas laissé de commentaire.

Brian B.
Évaluation :

Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.

terry g. | Expérience générale |
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Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

EDGAR M.
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Le client n'a pas laissé de commentaire.

Wilbur B.
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if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!

CHERYL P. | Expérience générale |
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Best rates for storage! Professional and pleasant staff!

EDGAR M.
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Le client n'a pas laissé de commentaire.

Jude P. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CARLOS B.
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Le client n'a pas laissé de commentaire.

An N.
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The key was not in lock box, had to get it from front desk.

JERRY D.
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Le client n'a pas laissé de commentaire.

Kamil T. | Expérience générale |
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would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Willie M.
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This time everything was good at U-Haul at this location

Nikolaos A.
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Le client n'a pas laissé de commentaire.

wanda W.
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When I picked up the van it was dirty inside and out...I pointed this out and advised the agent the purpose of my rental....no time to change it but the other one was just as dirty outside...pulling up to my clients i was so embarrassed at how dirty it was. I've been coming to this location for over 12 years sometimes 4 times a month and I am very disappointed in the overall service I received....Very! What is going on! I would LOVE to hear from uHaul in these regards.

MICHAEL S.
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Everybody did amazing. From Sherry, Amanda, and Marquita in the scheduling office to the young man (didnt catch his name) that rented to us. Thank you everybody for everything

Juan L. | Expérience générale |
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Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

RICHARD H.
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Le client n'a pas laissé de commentaire.

Claudia P. | Expérience générale |
Évaluation :

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Dennis V. | Premières impressions |
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Quick and easy. Staff was helpful.

William W.
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Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.

CREILIN A.
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Le client n'a pas laissé de commentaire.

Steven M.
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Le client n'a pas laissé de commentaire.

sherry N.
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Le client n'a pas laissé de commentaire.

STEVEN J. | Premières impressions |
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Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

CARL S. | Expérience générale |
Évaluation :

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

Jeffrey d. | Premières impressions |
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I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Rafael C.
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Not at all everything is A-OK

Kane C.
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It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.

Nya J.
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Le client n'a pas laissé de commentaire.

KIMMIE R. | Expérience générale |
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Very convenient and easy to use

Eric V.
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Le client n'a pas laissé de commentaire.

MIGUEL Y.
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Le client n'a pas laissé de commentaire.

Marsheila R.
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Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.

William P.
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Le client n'a pas laissé de commentaire.

KATHRYN D.
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Le client n'a pas laissé de commentaire.

Mark G.
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Le client n'a pas laissé de commentaire.

MIGUEL Y.
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Good

Maryori R.
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Le client n'a pas laissé de commentaire.

Bebes Baby Boiutique I. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Mary N.
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Le client n'a pas laissé de commentaire.

keith W.
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Customer service was great. They assisted with all of my needs.

Valeria G.
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Le client n'a pas laissé de commentaire.

Jim S.
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Le client n'a pas laissé de commentaire.

FABIO E.
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Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.

holly H. | Expérience générale |
Évaluation :

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

Jeffrey F.
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Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.

santos c. | Premières impressions |
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Thank for all your great service

ALCIDES S.
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Le client n'a pas laissé de commentaire.

APRIL G. | Expérience générale |
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Le client n'a pas laissé de commentaire.

MENDELSSON L.
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When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other location

Cecilia R. | Expérience générale |
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Staff were friendly, helpful and accommodating. Thank you.

William P.
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N/A

ALEXANDRA C.
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The customer service was amazing !!

Patricia C.
Évaluation :

Keep up the good work rental pick up & service was fast professional & courteous. Great value for my time & money Thank you

Amanda C.
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Le client n'a pas laissé de commentaire.

Eve F.
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Le client n'a pas laissé de commentaire.

Marco V.
Évaluation :

Very unprofessional, rushed out of equipment so they could rent it to someone else. Uhaul has always been good to me, but would definitely not recommend this location. Save your self the frustration and drive a bit further to the next location.

DEBORAH K.
Évaluation :

It was great

ENRIQUE G.
Évaluation :

Nothing everything was clean ,organized and has good price

Michael V.
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The truck was pulling to the right. Could be misaligned or sticking brakes. There was also hot air blowing on my foot because of a heat vent was stuck open

Kenneth D.
Évaluation :

They told me to wait at the drop off point in the truck on return and somebody would come out shortly! After 5 minutes waiting I had to go in to let them know that a truck was there to check out for return.

LARRY C. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Olga B.
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Le client n'a pas laissé de commentaire.

KENNETH S. | Expérience générale |
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The worst. They said your First month was free a lie . Would never recommend at all

Thomas M.
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Le client n'a pas laissé de commentaire.

BENJAMIN J.
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Le client n'a pas laissé de commentaire.

Elyse P.
Évaluation :

Staff had great customer service, answered all my questions and were professional. I will definitely come back for any moving/storage needs!

Christopher B.
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Le client n'a pas laissé de commentaire.

Kenneth C.
Évaluation :

The counter staff was very courteous and helpful.

Benjamin J.
Évaluation :

I'll be back

Arthur H.
Évaluation :

The rate I was quoted DID NOT match the rate I was charged. This is a serious flaw. When I received my quote after inserting the mileage, the quote gave a much lower price than when I went into the store to pick up the equipment. It was a “BAIT AND SWITCH” deal. Needless to say, “FIX YOUR WEBSITE TO REFLECT THE CORRECT QUOTED RATE INFORMATION THAT MATCHES THE SAME RATE INFORMATION WHEN VEHICLE IS PICKED UP!” Otherwise, these surveys can reflect negative feedback! Unhappy Customer

Wesley Y.
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Le client n'a pas laissé de commentaire.

ciavon W.
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Le client n'a pas laissé de commentaire.

Sammy V. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Nicole B.
Évaluation :

Excellent customer service. Quick and easy, in and out.

Allan H.
Évaluation :

Check out took a while and the clock was 30 minutes into the 4 hrs allocated for the rental. I did some of the check in on line

Kiara K.
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Le client n'a pas laissé de commentaire.

Glenisha W. | Expérience générale |
Évaluation :

I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Sheila F.
Évaluation :

Nothing. I was thoroughly impressed with the site and customer service. The General Manager Mario was exceptionally!!

Carlletta W.
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Le client n'a pas laissé de commentaire.

Angel B.
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Le client n'a pas laissé de commentaire.

DIANE F. | Expérience générale |
Évaluation :

Staff always nice and efficient. Appreciated that. Good customer service.

Joseph M.
Évaluation :

Everything was great. Thank you!

Takia R. | Expérience générale |
Évaluation :

Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Steven R.
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Le client n'a pas laissé de commentaire.

Dany R.
Évaluation :

Excelente

rodney B.
Évaluation :

I reserved a cargo van at another location, when I went to pick it up, they told me my reservation was at this location. Thank God this location has slower in business than the other one and they had my vehicle ready, 'cause you would probably be reading more criticism for creating reservations at the wrong location, or at least, moving reservations to other locations without warning your customers!

Fariborz S.
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Le client n'a pas laissé de commentaire.

Adrienne L. | Expérience générale |
Évaluation :

An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Don H.
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Le client n'a pas laissé de commentaire.

colleen I.
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Nothing. Great guys

Jorge G.
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Le client n'a pas laissé de commentaire.

DREW W. | Expérience générale |
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It provided what I needed

Gustavo M.
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Le client n'a pas laissé de commentaire.

louis M.
Évaluation :

Parking is exttremely inconvienient, office location is not clearly marked at all, felt like I was keeping the customer service agent awake.

Lothian A.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

Pamela B.
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O will use this location from now on. Great customer service. It felt trustworthy.

Lamar S.
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Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.

Ashley R. | Expérience générale |
Évaluation :

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Carlie L.
Évaluation :

Very good service!

LAURA P. | Expérience générale |
Évaluation :

Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

darius W.
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Le client n'a pas laissé de commentaire.

Shawnette J.
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Le client n'a pas laissé de commentaire.

VICTOR C.
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Le client n'a pas laissé de commentaire.

angel R.
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Le client n'a pas laissé de commentaire.

Jean K.
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Le client n'a pas laissé de commentaire.

Ryan T.
Évaluation :

First rented it from a closer location online and then they called and moved it to a location much further away (especially in traffic time). Then we were charged an extra day for no reason. I had changed the reservation and we kept it for one extra day, not 2. Picked up at 5pm (reservation for 430- but traffic brutal to new location).. and dropped off at 450pm. We were doing a charity toy drive so just disappointed. Will try penske or someone else next time.

Shaun H. | Expérience générale |
Évaluation :

The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Glenisha W.
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Le client n'a pas laissé de commentaire.

Russell M.
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Le client n'a pas laissé de commentaire.

Michelle T.
Évaluation :

The agent at the drop off location was friendly and efficient. I really appreciated that the company was willing to allow this location as the drop off location instead of where I had originally put on the order. The agent on the phone very easily changed the drop off location and it was better for me since I rented storage at this location.

Stephenie M. | Expérience générale |
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Account was closed but they kept calling about it.

Gerald D.
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Le client n'a pas laissé de commentaire.

Katreece D.
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Le client n'a pas laissé de commentaire.

Gerald D.
Évaluation :

Sammy and Joshell was very courteous and did and outstanding job for me. Thanks for their service.

Dillon C.
Évaluation :

Sammy is amazing! I made my reservation with her a few weeks in advance and she was able to get a truck there in time for when I needed to pick it up.

WILLICIA G.
Évaluation :

You can stop over charging. I was a tiny bit under the 1/4 and they charge for a full tank. Then for a hour or more over you pay for a full day plus get charge for a full tank of gas that's not right. I should have learned from 2 yrs ago when I needed to rent 1. I said o would not come back. The vehicle was clean. But y'all prices are deceiving!! 39$ a day turns into 170$. Ridiculous!!

hank S.
Évaluation :

Keep up the good work.

Peggy W.
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Le client n'a pas laissé de commentaire.

marian R.
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Le client n'a pas laissé de commentaire.

Jose D.
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Le client n'a pas laissé de commentaire.

Jose D.
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Le client n'a pas laissé de commentaire.

MELISSA M.
Évaluation :

The young lady who helped me get a last second car hauler were awesome and got me situated and out the door quickly. I made it back right before close but the young man that was there had no problem opening the gate and getting us checked back in. Very courteous and professional.

Nghia P.
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Le client n'a pas laissé de commentaire.

Melissa P. | Premières impressions |
Évaluation :

Great service

Dorothy H. | Expérience générale |
Évaluation :

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay!😊 Overall experience a 10 / 10.

Carlos R. | Expérience générale |
Évaluation :

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

BRAD E. | Expérience générale |
Évaluation :

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

berlinda j. | Premières impressions |
Évaluation :

The Staff Was Very Professional. Peace

yan l. | Expérience générale |
Évaluation :

i cancel in february but you continue charge me after just check because i send many email for cancel

David D. | Expérience générale |
Évaluation :

Thank you for the excellent service, greatly appreciated it.

Victor D. | Expérience générale |
Évaluation :

The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...

william s. | Premières impressions |
Évaluation :

Great experience very friendly staff was in and out with no issues thank you very much

Kevin L. | Premières impressions |
Évaluation :

Everyone at this location was helpful and willing to go above and beyond the call of duty.

Ted S. | Premières impressions |
Évaluation :

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

SUE C. | Expérience générale |
Évaluation :

Thanks

Naomi C. | Expérience générale |
Évaluation :

Front desk associates were unknowledgeable and rude.

RODNEY R. | Premières impressions |
Évaluation :

polite and prompt service

Ammorree S. | Premières impressions |
Évaluation :

Very friendly and accommodating! Excellent service!

lisa b. | Expérience générale |
Évaluation :

Wonderful staff and excellent service. I would definitely use that facility again!

John D. | Premières impressions |
Évaluation :

Very good customer service. This is my second time returning as a customer.

Tara W. | Expérience générale |
Évaluation :

based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen

Arlene G. | Expérience générale |
Évaluation :

I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!

Jennifer H. | Expérience générale |
Évaluation :

Staff was always friendly. Kept facility very clean and presentable

Camille P. | Réservation |
Évaluation :

My experience was good.

YVONNE T. | Réservation |
Évaluation :

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

CINDY B. | Expérience générale |
Évaluation :

Thank you

Deborah L. | Réservation |
Évaluation :

Good service Friendly staff

AMBER S. | Expérience générale |
Évaluation :

Excelent job uhaul thankyou

Jim D. | Expérience générale |
Évaluation :

Overall happy with experience

Non reviews have been submitted for this location.

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