Location de camion de déménagement à Orlando, FL chez U-Haul Moving & Storage at Maitland Blvd

The gentleman seems flustered with another client regarding payment transaction. Waited 20min after a long day of moviing. I had hungry kids in the car and had to leave. Left the keys there with the gentleman there and the truck was refueled before I arrived at the drop off location. I don’t expect any issues but hope U-Haul can address any if they arise.

To let them know everything they will be charged for at the beginning and also 99. Cents a mile is a bit much never knew it would be so much to rent a truck for 5 hrs i guess i won’t be moving anytime soon ?? i was charged for insurance that i approved of . And was charged for safe moving something i didn’t approve of saw it on the papers after i left the place .

Great customer service!! Very friendly staff! Thank you!

This is by far the most screwed up place of business I have ever done business with. I am advising all my friends, many of whom reside in this area, to avoid this location of at all possible!!!

KEEP THE SMILES GOING! IT'S CONTAGIOUS!

My daughter and i hv made reservations with uhaul recently and our reservations both times were placed on the opposite individual. Notifications were sent to the opposite individual. And we gave our respective names at the beginning of the conversation. This wasn't a deal breaker by no means but should be corrected. Thank you.

All three ladies that I encountered today were very courteous, customer friendly and knowledgeable about their jobs.

Everyone was pleasant and ready to help Thank

This place is horrible. The worst personnel. My storage was broken into the first night. They showed no type of interest. My belongings were never recuperated and worst the cops suspect it was an employee who helped the burglar in my storage. They refused to give surveillance video to the police. Horrible place please close this place down forever.

Thank you so much Jody your such a wonderful and respectful gentleman. Always a pleasure doing business at U-Haul Moving & Storage at Maitland Blvd 

He was rude and not very considerate. Did not want to hear about where gas gauge was because I signed the paperwork saying it was at a different spot. I have used Uhaul on more than one occasion and That will be my last.

First thing in the morning have two or three people working. I waited from 9:30 until 11 am. In line, behind two people ahead of me. I did the on line registration ,and two can in after me and they were served

Agent was very friendly and helpful. However location is understaffed and the process could be streamlined. 40 minutes to sign in for storage space and pick up van with no one else waiting

So my experience here didn’t start out well, but it quickly turned that way. So I was headed one way to Orlando, FL from Tennessee, while I was in route I received a call from U-Haul and it was about setting up a local storage there, I told the customer rep that I would need the largest one they have and she look around and found one for us. But upon arrival to the location in Orlando that unit was not under my name and someone else had reserved it. I wasn’t a happy camper after that. The managers worked it out and I was able to move my things in the next day into and adequate storage. Now that’s out of the way I can rest easy and find a home for my family. It all worked out in the end!

The U-Haul has a hole in it and it leaked on my mattresses, I will be filing a complaint tomorrow

Appears to be manned by one person, who was completely indifferent to another dissatisfied customer receiving incorrect equipment. Refused to accommodate her and forced her to do the legwork to resolve her issue. Seemed like the perfect bookend to our own nightmare experience with U-Haul.

Everybody be on the same page

Van was good. Appliance dolly barely functioned. Guy was nice. The cost was doubled (I was charged for two days for just under 4.5 hours). I clicked that there was a problem when returning it. My card was charged anyway with no contact from anyone via phone. They emailed the receipt for the double charge even though I preferenced "text" when I made the booking so I have to wait another day to try to get it fixed.

This location was 20 miles away from our storage unit. We had given the renting agency the complete address. The distance added at least $5.00 to my mileage rate.

I have been a customer of Uhaul for atleast 10 years every time I moved. I have never had an issue. This time, I rented a van to move a couch; upon returning the cargo van, they claimed I had scratched the van’s front bumper. I knew 100% that I did not do this and that they were trying to take advantage of me. I was not given a walk around inspection before being told to sign that day and actually looking back now the words and actions of the desk lady, Kim, lead me to believe my rental period was set up to look like I made damages that were probably done there moving the trucks around. I am now at the point of requesting resolution and refund. If it isn’t granted I know without a doubt the people at this location are swindlers and I will continue up the u-haul chain of commands until I get the results I need. I advise, if you give this location your business, take pics of the vehicles damages before leaving property. Its sad you cant even trust them to be honest about their vehicles.

Twice I had to extend my truck rental causing the location to have to turn away other customers who had reservations. The manager told me the importance of having the truck back on time and each time I caused the other customers to lose their reservations. I knew the manager was initially disappointed for her other customers and I was too but then when she learned of the emergency situations I was in she turned to be supportive of me too. At once, I broke down crying when my movers left due to rain leaving 3/4 of the truck to unload by myself and the manager was supportive and calmed me down to get through the day and devise a plan B to finish unloading the next day. She was a lifesaver to me that day even when it cost her reputation with two other customers. I am so glad she was there for me!

I was given a Van with 1/4 tank of fuel, returned with the same amount of fuel if not more. The vehicle had a major leak, as it was raining my clothes got all wet, needed to drive home to change to into dry clothes....this added an additional 15 miles to the odometer. Very disappointed!

The supervisor or managee was rude and unpolite I been use hour company manh time and is the first time I feel mistreat.Thanks

I got charge for something I didn’t know I would be charge

Older truck compared to the uhaul I rented two days earlier. Was charged $14 for insurance which I did not want or agree to. No mention about it by the rep. I made my reservation at another location and they were out of trucks.