Customer did not leave a comment.TERRENCE K.
Customer Reviews for U-Haul Moving & Storage at Maitland Blvd
Orlando, FL 32810
(N Of Rose Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Worst experience I have ever had from start to finish. My truck was not available for pick up at the location listed on my reservation. I had to drive twenty minutes away to get my truck at an additional location. When I dropped my truck off and went to the storage unit, the staffed claimed my reservation was not able to be found at that address until I showed them three proof of reservation confirmations. I will never be using Uhaul again.TYLER K.
The 10 bed truck was new and that was nice, however I picked the truck up after hours, and they forgot to put in the hand dolly that I had ordered and paid for, as well as the fact that the truck came with NO ramp! I understand that, while it may be common knowledge in this business that trucks under a certain bed size do not come with ramps, but there is no way the average public would know that! I had to PURCHASE a hand dolly for 88 $at home depot because they failed to put one in the truck. I could not rent one from Home Depot because this was a one way rental from Orlando to Key West and there was no way for me to be able to return the dolly, so I was forced to purchase one! There was no gas in the truck either, like less than 1/8 of a tank. The fact that there was no ramp pretty much crippled the entire purpose for renting the truck. I had numerous heavy boxes, bins and furniture that was impossible to load without a ramp. If something of a refund for a portion of the amount I paid, nearly 500 $can not be refunded I am going to do a chargeback on my credit card for the entire amount.John I.
I could not see anythinggeorge A.
Customer did not leave a comment.jose R. | First Impressions
Customer did not leave a comment.ISIDRO R. | First Impressions
The Girls Were Amazing Both Jamie and I Believe is Brandy ! Great costumer service, Very On Point and Also super understanding. Thank you ladies for your time ! Will deff be doing business in the future their.KEVIN D.
Tommy went above and beyond to ensure I had what I neededClaudia G. | First Impressions
Customer did not leave a comment.Tonya H.
They have a good customer serviceDina R. | First Impressions
It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Thank youEvns C. | First Impressions
Customer did not leave a comment.BRIDGET W. | Overall Experience
Second storage thereGlenda G. | First Impressions
Customer did not leave a comment.ISAIAS V.
Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!Richard H. | Online Move In
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Chris N. | Overall Experience
Customer did not leave a comment.DENISE W.
When I came to pick up the trailer on 5/7 they had no clue about it. I reserved it online on 5/3 for 24hrs but got a call from Jennifer (very nice) on 5/5 that my initial location Winter Park didn't have it available, so I was transferred to the Lockhart location. I picked up on 5/7 and employee named Tommy had no interest in answering my questions and I didn't double check, but he changed my reservation to less than 24 hrs and when I returned before my 24hr reservation on 5/8 at 1pm. They charged me a 2nd time on my credit card, bc they did not check it in till Sunday 5/9. That location acts very fishy and will not go to that location again.MANSOOR K.
Customer did not leave a comment.Amanda B.
Customer did not leave a comment.Mellisa B. | Overall Experience
Brandy was able to help me out when I needed the rental for another day. She saved me roughly 3 $g. I would definitely recommend her to anyone. Thanks ðŸ'CARL G.
We received the wrong trucks twice and they drive twice to our location to switch trucks which mad our move an hour past schedule for the movers Nd cost us a 100 late start fee. They took the dolly back to the store in error and we paid to have it die to the wrong trucks bei g issued it was a mess.Andrea D.
Customer did not leave a comment.ERIC E. | First Impressions
Customer did not leave a comment.PAUL N.
All computers were down and I was informed that I could not be checked in until they were working again. After 20 minutes of waiting, I just left the key.Michael M.
Great serviceROBERT D.
Customer did not leave a comment.PAUL V. | Overall Experience
Customer did not leave a comment.DENISE P. | Overall Experience
Customer did not leave a comment.Andre D.
Customer did not leave a comment.OSVALDO B.
Customer did not leave a comment.TERRENCE G.
I was charged for fuel, even though I had replaced the fuel I used. The man who checked the truck in said he would have the manager call me to arrange a refund, That did not happen.ALLEN Q.
Customer did not leave a comment.Jimy Q.
Very friendly and helpfulJIMMY H. | First Impressions
Customer did not leave a comment.Matt S. | Overall Experience
Customer did not leave a comment.GABOR M.
I ordered an appliance dolly, it was not in the truck. Due to this oversight, my washing machine broke and quite a few dents and dings in the furniture. Along with sprains and pulled muscles. I should have been notified the dolly was not available, this is not the treatment I expected.Lee R.
Customer did not leave a comment.Patrick D.
Provide proper equipment to the employees to scan driver's license and properly staff location instead of using personal cell phones which could be a security violation. The gentleman that was working was excellent but was very busy.Brian B.
Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffinterry g. | Overall Experience
Customer did not leave a comment.EDGAR M.
if you're going to charge them what you charged me let know on your internet/world wide web site then they might not have doubt that you're being above board honest and upfront!Wilbur B.
Best rates for storage! Professional and pleasant staff!CHERYL P. | Overall Experience
Customer did not leave a comment.EDGAR M.
Customer did not leave a comment.Jude P. | Overall Experience
Customer did not leave a comment.CARLOS B.
The key was not in lock box, had to get it from front desk.An N.
Customer did not leave a comment.JERRY D.
would not recommend to anyone this location cuz of the manager and the issues ive had with her.Kamil T. | Overall Experience
This time everything was good at U-Haul at this locationWillie M.
Customer did not leave a comment.Nikolaos A.
When I picked up the van it was dirty inside and out...I pointed this out and advised the agent the purpose of my rental....no time to change it but the other one was just as dirty outside...pulling up to my clients i was so embarrassed at how dirty it was. I've been coming to this location for over 12 years sometimes 4 times a month and I am very disappointed in the overall service I received....Very! What is going on! I would LOVE to hear from uHaul in these regards.wanda W.
Everybody did amazing. From Sherry, Amanda, and Marquita in the scheduling office to the young man (didnt catch his name) that rented to us. Thank you everybody for everythingMICHAEL S.
Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.Juan L. | Overall Experience
Customer did not leave a comment.RICHARD H.
There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.Claudia P. | Overall Experience
Quick and easy. Staff was helpful.Dennis V. | First Impressions
Jamie and her assistant were extremely helpful in securing my car onto the transport trailer I rented. Top notch service.William W.
Customer did not leave a comment.CREILIN A.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.sherry N.
Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock itSTEVEN J. | First Impressions
I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.CARL S. | Overall Experience
I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!Jeffrey d. | First Impressions
Not at all everything is A-OKRafael C.
It's always fun to find out after waiting in line at a uhaul location that the 7am pickup location on your receipt is different from the actual pickup location. When I got to the new location, nobody was there. After frantic calling and waiting on hold forever, I ended up with the uhaul more than an hour late and missed much of the time I had for the movers. It ended up costing me more for the service than I would have paid.Kane C.
Customer did not leave a comment.Nya J.
Very convenient and easy to useKIMMIE R. | Overall Experience
Customer did not leave a comment.Eric V.
Customer did not leave a comment.MIGUEL Y.
Clean truck...no spider webs behind seats. This move overall with using UHaul was a total nightmare. The associate at this location was fantastic...Chris.Marsheila R.
Customer did not leave a comment.William P.
Customer did not leave a comment.KATHRYN D.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Maryori R.
Customer did not leave a comment.Bebes Baby Boiutique I. | Overall Experience
Customer did not leave a comment.Mary N.
Customer service was great. They assisted with all of my needs.keith W.
Customer did not leave a comment.Valeria G.
Customer did not leave a comment.Jim S.
Truck was dirty: french fries and dirt on the floor. Handles were not wiped clean (it's a pandemic folks), millage recorded was wrong and I did not notice until I was overcharged at delivery point.FABIO E.
I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.holly H. | Overall Experience
Furniture dolly wasn't in the back of the truck. Good thing we checked. Tires needed air. Both of these Mrs. cost us quite a bit of time.Jeffrey F.
Thank for all your great servicesantos c. | First Impressions
Customer did not leave a comment.ALCIDES S.
Customer did not leave a comment.APRIL G. | Overall Experience
When I went to the drop off location the guy said I can't drop off the truck there he gave a guy number to call and guy told me to go drop it off at another location and they charge me more for mileage I drive to the other locationMENDELSSON L.
Staff were friendly, helpful and accommodating. Thank you.Cecilia R. | Overall Experience
The customer service was amazing !!ALEXANDRA C.
Keep up the good work rental pick up & service was fast professional & courteous. Great value for my time & money Thank youPatricia C.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.Eve F.
Very unprofessional, rushed out of equipment so they could rent it to someone else. Uhaul has always been good to me, but would definitely not recommend this location. Save your self the frustration and drive a bit further to the next location.Marco V.
It was greatDEBORAH K.
Nothing everything was clean ,organized and has good priceENRIQUE G.
The truck was pulling to the right. Could be misaligned or sticking brakes. There was also hot air blowing on my foot because of a heat vent was stuck openMichael V.
They told me to wait at the drop off point in the truck on return and somebody would come out shortly! After 5 minutes waiting I had to go in to let them know that a truck was there to check out for return.Kenneth D.
Customer did not leave a comment.LARRY C. | First Impressions
Customer did not leave a comment.Olga B.
The worst. They said your First month was free a lie . Would never recommend at allKENNETH S. | Overall Experience
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.BENJAMIN J.
Staff had great customer service, answered all my questions and were professional. I will definitely come back for any moving/storage needs!Elyse P.
Customer did not leave a comment.Christopher B.
The counter staff was very courteous and helpful.Kenneth C.
I'll be backBenjamin J.
The rate I was quoted DID NOT match the rate I was charged. This is a serious flaw. When I received my quote after inserting the mileage, the quote gave a much lower price than when I went into the store to pick up the equipment. It was a â€œBAIT AND SWITCHâ€ deal. Needless to say, â€œFIX YOUR WEBSITE TO REFLECT THE CORRECT QUOTED RATE INFORMATION THAT MATCHES THE SAME RATE INFORMATION WHEN VEHICLE IS PICKED UP!â€ Otherwise, these surveys can reflect negative feedback! Unhappy CustomerArthur H.
Customer did not leave a comment.Wesley Y.
Customer did not leave a comment.ciavon W.
Customer did not leave a comment.Sammy V. | First Impressions
Excellent customer service. Quick and easy, in and out.Nicole B.
Check out took a while and the clock was 30 minutes into the 4 hrs allocated for the rental. I did some of the check in on lineAllan H.
Customer did not leave a comment.Kiara K.
I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..Glenisha W. | Overall Experience
Nothing. I was thoroughly impressed with the site and customer service. The General Manager Mario was exceptionally!!Sheila F.
Customer did not leave a comment.Carlletta W.
Customer did not leave a comment.Angel B.
Staff always nice and efficient. Appreciated that. Good customer service.DIANE F. | Overall Experience
Everything was great. Thank you!Joseph M.
Everyone I interacted with was great! They displayed awesome customer service & professionalism.Takia R. | Overall Experience
Customer did not leave a comment.Steven R.
I reserved a cargo van at another location, when I went to pick it up, they told me my reservation was at this location. Thank God this location has slower in business than the other one and they had my vehicle ready, 'cause you would probably be reading more criticism for creating reservations at the wrong location, or at least, moving reservations to other locations without warning your customers!rodney B.
Customer did not leave a comment.Fariborz S.
An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.Adrienne L. | Overall Experience
Customer did not leave a comment.Don H.
Nothing. Great guyscolleen I.
Customer did not leave a comment.Jorge G.
It provided what I neededDREW W. | Overall Experience
Customer did not leave a comment.Gustavo M.
Parking is exttremely inconvienient, office location is not clearly marked at all, felt like I was keeping the customer service agent awake.louis M.
Customer did not leave a comment.Lothian A.
Customer did not leave a comment.John F.
O will use this location from now on. Great customer service. It felt trustworthy.Pamela B.
Need to care more or at least make it seem like they do. A little advice "Fake it until you make it" or at least until the customer leaves.Lamar S.
The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.Ashley R. | Overall Experience
Very good service!Carlie L.
Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!LAURA P. | Overall Experience
The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.Shaun H. | Overall Experience
Account was closed but they kept calling about it.Stephenie M. | Overall Experience
Great serviceMelissa P. | First Impressions
Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay! Overall experience a 10 / 10.Dorothy H. | Overall Experience
They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyoneCarlos R. | Overall Experience
Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.BRAD E. | Overall Experience
The Staff Was Very Professional. Peaceberlinda j. | First Impressions
i cancel in february but you continue charge me after just check because i send many email for cancelyan l. | Overall Experience
Thank you for the excellent service, greatly appreciated it.David D. | Overall Experience
The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...Victor D. | Overall Experience
Great experience very friendly staff was in and out with no issues thank you very muchwilliam s. | First Impressions
Everyone at this location was helpful and willing to go above and beyond the call of duty.Kevin L. | First Impressions
I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.Ted S. | First Impressions
ThanksSUE C. | Overall Experience
Front desk associates were unknowledgeable and rude.Naomi C. | Overall Experience
polite and prompt serviceRODNEY R. | First Impressions
Very friendly and accommodating! Excellent service!Ammorree S. | First Impressions
Wonderful staff and excellent service. I would definitely use that facility again!lisa b. | Overall Experience
Very good customer service. This is my second time returning as a customer.John D. | First Impressions
based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seenTara W. | Overall Experience
I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!Arlene G. | Overall Experience
Staff was always friendly. Kept facility very clean and presentableJennifer H. | Overall Experience
My experience was good.Camille P. | Reservation
Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,YVONNE T. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at 14,95 $!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!