Customer Reviews for U-Haul Moving & Storage at Maitland Blvd

1 314 évaluations

7803 N Orange Blossom Trl   Orlando, FL 32810
(N Of Rose Av)

(407) 578-2500

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(407) 578-2500

7803 N Orange Blossom Trl
Orlando, FL 32810
(N Of Rose Av)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Échange de bonbonne de propane
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing needed, keep up the good work.

Allen F 
Évaluation :
5

The process quick and help was excellent!

William M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

destiny t  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyre H 
Évaluation :
4

Frank and all the other workers there are usually very helpful and friendly. They are also very professional and they go out of their way to give their customers the best service! Thanks Uhaul!

LEEANN T 
Évaluation :
5

Good customer service and very knowledgeable and very friendly. Thanks very much.

Charles T 
Évaluation :
5

It was very exceptional customer service I would use again if I need them

Luis M 
Évaluation :
5

Have more agents like Mr. Franklyn

Gwendolyn N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAHAD W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timareo D 
Évaluation :
5

I appreciate Frank and his team at U-Haul. He's very professional, courteous, and accommodating. More than anything he's a man of his word, and he actually cares for his customers. Manages like this should be celebrated on a higher level.

DARRION W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome S  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon M  |  Expérience générale 
Évaluation :
5

Extremely helpful employees, thanks for making it an easy experience!

ANDREW R 
Évaluation :
5

Great customer service and very knowledgeable and friendly. He took his time and explained everything patiently.

Charles T 
Évaluation :
5

manager is the most helpful . Very good at what he does.

Larry H  |  Expérience générale 
Évaluation :
5

Excellent

Julio P 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MACKENZIE H 
Évaluation :
4

Had a couple of small concerns which were immediately resolved by the site manager who was very friendly and helpful. Thanks Feank!

Brandon M  |  Online Move In 
Évaluation :
5

Frank the manager was helpful, understanding and always communicated with myself in TX and my sister that resides in Tampa. He is one of the most professional and caring people I have met coast to coast. Please continue to hire employees and train them just as well as Frankie. Thank you Uhaul for all the many years of customer service and support. A happy, satisfied customer.

VANESSA L  |  Expérience générale 
Évaluation :
3

Was asked to change to this location to take a truck that needed to go to where I was going. I specifically asked if I was still going to be able to pick it up at 8 AM. I was told over the phone that I could however when I arrived to this location it was not open, no one showed up until after 9 am.

Catherine S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R 
Évaluation :
5

The container was fine, the staff was great, nothing was damaged when I unloaded

Alan S 
Évaluation :
3

Manager was friendly and attentive. The location offers many services, including storage. My least favorite thing to do every time I went was having to log in and out at the office each and wait for staff to (a) open the building door to get to my storage unit, or (b) wait until staff was available to hand me the key and later return it. I understand the need and the customer service aspect, but most time I only wanted to be in and out quickly. The extra steps took more time.

GEOVANNA T  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff!

Kalin M 
Évaluation :
5

The staff at this location are always professional and very helpful whenever I rent trucks or storage, especially the manager! Leeann Talbot

LEEANN T 
Évaluation :
5

Everyone was very helpful and friendly!

Kalin M  |  Premières impressions 
Évaluation :
3

Franklyn S. was very courteous and friendly. He was efficient and overall helpful. Merci.

Delroy G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P 
Évaluation :
1

Trailer lights did not work and truck broke down on me due to electrical issue. Still not being offered any discounts or solutions for my terrible experience! I need to speak to a GM or someone

fransico r 
Évaluation :
4

The unit I was assigned had someone property in it. So I was not able to use that unit. The next morning I was assigned a different unit.

MICHAEL G  |  Premières impressions 
Évaluation :
5

The undisclosed delivery fee was unacceptable. But the rest of the experience went well.

KYLE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl M  |  Expérience générale 
Évaluation :
5

Frank is the best thanks for all the help when needed

ERIC E 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMBER L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINA L  |  Expérience générale 
Évaluation :
4

Prices could be a little more cheaper but overall satisfied

Qiana B  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA P  |  Premières impressions 
Évaluation :
5

I discovered that renting a trailer could be cost effective and easy. I will be using this service more. Staff was very helpful getting me set up and making the return easy.

Daniel M 
Évaluation :
5

Everything is well

Mario J 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ashleigh s  |  Premières impressions 
Évaluation :
2

Unfortunately, the rats over took my unit apparently with a unit down the way that had food stored in there. The racks destroyed 75 % of the things that I had stored in that unit electrical, clothing, furniture etc. that I had to trash.

David B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samuel N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisol C 
Évaluation :
5

Aucun

samuel h  |  Premières impressions 
Évaluation :
5

They are awesome at the location of my storage. Helpful and friendly

Africa W  |  Premières impressions 
Évaluation :
4

It would be nice to have access 24/7

FRED L  |  Expérience générale 
Évaluation :
5

Frank is a amazing person

Donna L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon J  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M 
Évaluation :
5

I will be eternally grateful for Frank . The Maitland store manager. . Since my first contact with Frank he put himself to help me out. Unfortunately when I was about 70 miles from Orlando I had the back tired blown and I almost had a accident. I was completely stressed out and I couldn't think for myself. Frank was the person to tell me the words I need that time. I had the truck towed to the Uhaul facility and for days I couldn't solve the problem . Finally yesterday September 26 th . I was able to get all set. I had a V.I.P treatment by the whole staff. Frank was compelled with my situation with my dogs and knowing a little bit about how hard was my last days. Im 54 years old and I never had someone who put his heart to help me out.Representing one business. Today I feel renovated. And if this survey can be considered. I would like to ask for the UHaul directors or C.E.O. Please give Frank a shout. My experience with a "business with a heart make the difference in my life" Thanks to the whole UHaul staff. And for a Angel named Frank at the Maitland UHAUL facility. He really make my life easier. Eternally Grateful for all. Thanks

Silvalino F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

EMMA P  |  Expérience générale 
Évaluation :
4

Guy behind counter was super helpful, friendly guy. Check in went quick. Answered all question showing knowledge. Help me hook up trailer and double check i was good with it. Would use them again.

Michael B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bridgette L  |  Online Move In 
Évaluation :
1

Customer Service class are needed quarterly for each employee

SHAWNTAVIA B 
Évaluation :
2

The pest control was awful, rats got into my storage unit and destroyed my mattress and when I went to talk to someone at the front to see if there was something they could do no one was there and the door was locked it was 2pm on a saturday.

Lindsey S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wilson C 
Évaluation :
5

Frank the manager and his staff were very knowledgeable, very professional and very helpful. I'm very pleased with their service.

Emilio N  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dana R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael C 
Évaluation :
5

Everything good 👍

Francisco C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marketta H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kendra T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY N 
Évaluation :
5

My storage was covered with rat dropping. There was rat dropping all over my furniture and computer equipment. There was a dead rat cut in half in there as well. The whole unit was a health hazard.

Nizar A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREEMAN P 
Évaluation :
5

I had a very positive experience from beginning to end. Thank you for such great customer service!

tempra m  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven M  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brittany N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mamdouh A 
Évaluation :
2

The wording on the website is confusing and I feel I was ripped off and swindled for extra money.

JAMES A  |  Premières impressions 
Évaluation :
4

Thanks for the opportunity to be a u hale resident.

DARROL W  |  Premières impressions 
Évaluation :
1

Worst uhal ever got a reservations this morning went to pick it up it wasnt there then Franklin the owner sent me the address for another place which was a sketchy car dealership no where near where he said it was going to be at.Had me driving around for an hour and a half tried calling the original location several times then finally get him on the phone and he said can i place you on a brief hold so i sit there not hearing anything for like 10 min .I drive back the the uhal place and Franklin is just sitting there eating his wawa sandwich and is just very unappologetic would never ever go back to that specific uhal.

Kegan B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando F 
Évaluation :
3

The staff are great. They were very accommodating and helpful. Our unit was old, the roll up doors were at times difficult to open. Too many pest droppings for my liking.Over all the unit did what it is suppose to do, but I wouldn't consider it nice.

William M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOROTHY K  |  Premières impressions 
Évaluation :
5

I had to go to this location because when I went to the location where I rented the trailer it was unavailable. The staff at the 7803 N. Orange Blossom Trail location was very helpful and friendly. I'd recommend this location.

Dennis W 
Évaluation :
5

They have some amazing people. I was happy to meet them after the traumatic housing issue I had. They helped me greatly

KIMBERLY B  |  Premières impressions 
Évaluation :
1

They told me to come clean my storage out on the 6 on sold it on the 6 of this month shady....

Beverly G  |  Expérience générale 
Évaluation :
5

Everything to me is good service

felix s 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAMELA G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES P 
Évaluation :
5

Great staff my things stayed safe for months. Thanks uhaul at maitland.

tyara m  |  Expérience générale 
Évaluation :
5

This facility is one the cleanest and the staff are very friendly I highly recommend it to anyone.

Roderick H  |  Expérience générale 
Évaluation :
5

The girl who took my trailer off was very nice, and sweet, and should get a raise. She told me she will send in a complaint as well ad was really great at her job and quick. She really worked hard and knows what to do.

Dr. R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nolan L 
Évaluation :
5

Very help ful

MOSELANDE B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike M 
Évaluation :
5

Staff was great, helpful and timely. The box was packed and in uhauls possession on 6/8, however was not picked up for shipment until over a week later on 6/16. The box was guaranteed to arrive on 6/24, however this caused the box to arrive late on 6/26.

Évaluation :
3

Le client n'a pas laissé de commentaire.

stephanie h 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ryon t  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phillip D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P 
Évaluation :
5

Great! Franklin was a really nice guy and assured me my contents would be safe, and made the process smooth and easy.

charles m 
Évaluation :
5

Mr. Frank and the staff are very Friendly and helpful yes I recommend everyone to visit this location because I was treat like family members thank you for your support keep up the good work to all from Edwin & Laura Crespo.

Edwin C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Walter C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mary S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

versie p 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernando U 
Évaluation :
5

Franklyn and his associates, can't remember her name, were very helpful in getting my unit checked in. Very friendly and made me actually laugh on such a stressful day. Thank you!!

Rod G 
Évaluation :
5

The customer service at this location was wonderful! My family drove all the way from Ohio after reserving a week prior at another location in Altamonte Spring, FL only to be told they did not have anything for us after providing our reservation confirmation number. That location was not accommodating and their service was terrible. We arrived with an 18 wheeler truck at this location and the gentleman was so kind!

DONNA P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry s 
Évaluation :
5

Great service , all personal very friendly and the manager very helpful person.

Andres H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hakeem B 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Michael E 
Évaluation :
1

This location was friendly and amazing. Answered all questions. Rockstar!

Brett D 
Évaluation :
5

The truck looked like it had previously been used to transport plants of some kind. Moms attic had dirt and leaves on the shelf. We had to sweep before loading. The dirt was not easily seen upon visual inspection prior to leaving.

DJ H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrell C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffery K  |  Premières impressions 
Évaluation :
5

Supply a small whisk broom to brush out van floor up front.

Darren S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA H  |  Expérience générale 
Évaluation :
5

The manager/owner was super nice and polite.

Phillip B 
Évaluation :
3

Everything was good, but we had to get our stuff out because rats was eating holes into everything. Lots of ruined cloths and furniture. Along with books that's not replaceable.

paula j  |  Expérience générale 
Évaluation :
4

GREAT CUSTOMER SERVICE! THANKS MR. SERRA!

Deborah R 
Évaluation :
5

Frank was extremely courteous and assisted me very efficiently

Micheal B  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GEOVANNA T 
Évaluation :
3

Cleaner truck

Carolyn R 
Évaluation :
5

Franklyn Serra at this location was very nice, accommodating and helpful. I would use this location for future needs.

Jeanne M  |  Expérience générale 
Évaluation :
5

Good service

RAYMOND R 
Évaluation :
1

Frank is very rude and the place is disorganized. It took over two hours for him to access our pods so we can go in them. I would never go here again

Caitlin K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorri S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LORI G  |  Expérience générale 
Évaluation :
5

Keep up the good work

Regina L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rajuan D  |  Expérience générale 
Évaluation :
5

I would like to get the link to deliver uboxes

Sheana T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tania V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn M  |  Expérience générale 
Évaluation :
5

Franklyn was very welcoming, patient and helpful. He assisted us quickly and he was easy to talk to. After some challenges we experienced during our move, it was refreshing having him help us at the last leg of our move. Definitely will recommend this location.

Jeanne M  |  Premières impressions 
Évaluation :
5

The manager and all the employees were friendly professional and very helpful!

Paula V  |  Premières impressions 
Évaluation :
5

This was my first time on a one way move and your teams in Orlando Fl and Clarksville made this move so easy. I definitely would recommend them to family and friends!

Gregory M 
Évaluation :
3

Your system wouldn't allow me to check in online, had to wait for 50mins in line, then I had to clean the back of the truck, had to clean the same truck I got last week!!! I'll go somewhere else, and not recommend!!!

Matthew W 
Évaluation :
5

The manager and all the employees were friendly and attentive to me

Paula V 
Évaluation :
5

The manager on site was very professional and accommodating. Would rent from here again

Dina A 
Évaluation :
4

Franklyn in the office was terrific. Very helpful. Actual units are satisfactory, could use updating. Overall very satisfied.

William M  |  Premières impressions 
Évaluation :
5

Everyone was super nice and accommodating definitely would recommend

JASON B  |  Premières impressions 
Évaluation :
5

Cleaner Inside Cargo (where individuals sit). Frankly & Racheel are awesome customer service personnel, unlike the rude female at the 436 location last year.

Gwendolyn N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick S  |  Online Move In 
Évaluation :
5

Frank is the best Uhaul personnel I've met!

Justin C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawnicka S 
Évaluation :
3

Rat poop inside furniture rats bite up my furniture will never go back or recommend this storage facility.

Shadana D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodney J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

maria r 
Évaluation :
5

Frank is a great great guy I Dont really know him other then my storage was there but he is 100 per cent good customer service I will recommend him

sandra j  |  Expérience générale 
Évaluation :
2

Storage unit had a mice problem. Found torn bags, cardboard boxes, and some dry goods eaten. Found multiple spots of mouse urine and feces.

ALONSO S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDY N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamara B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathleen B  |  Expérience générale 
Évaluation :
4

Rushell was professional and nice. Thanks!

Leif S 
Évaluation :
5

thanks , great service

Andres H  |  Premières impressions 
Évaluation :
4

Just storage area is little bit old.

AHMET O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zyiah G  |  Premières impressions 
Évaluation :
5

great service

Andres H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S  |  Premières impressions 
Évaluation :
5

Outstanding ! Thank you Frank!

David S 
Évaluation :
2

Was quoted (on phone when making the reservation) that total cost for the rental would be $120 (plus tax). When returning the vehicle, the mileage alone was charged at $147 (123 miles). Received vehicle with 1/4 tank of gas. Returned vehicle with just under 1/4 tank of gas and attendant informed me that it was "empty". I was charged for a quarter tank of gas ($45) and on top of that a $30 fee to put the gas in. Total cost of the rental was $340 when I was quoted $120. I understand some added cost for refueling, but not $75 for 10 gallons of gas. I will never use U-Haul again.

Ivonne F 
Évaluation :
5

Excellent service and professional employees

BERRY W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhys G  |  Expérience générale 
Évaluation :
4

I wouldn't know as yet until the 28 thanks

Careem h  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Micah B 
Évaluation :
4

The storage and truck etc in apopka was the best. You have issues but you it has to do with dealing with the franchise and how each place conduct themselves. The worse for me this time was Sunny's in Orlando. He mixed up my reservations and then hung up on me because he couldn't get me to change my reservation for the next day. I would if I could. My help to move was only available on Saturday. I'm partly disabled and had no choice then. He didn't speak proper English and things were worse trying to iron anything out so he hung on me and that was that. I have no problems with the actual uhual. Always treated very well and smooth. Which your online thing doesn't work properly in leading in the right direction. Much more but let's say next time I'll prefer to just walk in to a uhual store and save me the headache. Thanks. Viv

Vivienne M  |  Expérience générale 
Évaluation :
3

I had cockroaches and bugs all over the inside of the uhaul when i picked it up, i also reserved a 20 foot trailer and was only able to get a 15 foot after the 20 foot was bug infested leaving me to not be able to fit all of my stuff

Nicholas G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maribel f  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shadana D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISMAEL C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle L  |  Expérience générale 
Évaluation :
1

Staff were nor friendly and didn't even show me where my unit was

Ann S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

claribel c  |  Expérience générale 
Évaluation :
5

Love everything about Franklyn. He's a true asset and one if the best people to work with. I'll miss working with him.

Jeff K  |  Expérience générale 
Évaluation :
4

The staff was very good. Excellent manager to work with Frank, made it very pleasant .

Tressa J  |  Expérience générale 
Évaluation :
5

General Manager is amazing , very helpful and a good guy all around .

Jacob B  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benis G  |  Expérience générale 
Évaluation :
5

The manager was very helpful. I would recommend this location to friends and family.

MARTEZ C  |  Premières impressions 
Évaluation :
5

I really appreciate the young man named Franklin very very nice and impolite and very helpful and I would like to thank you again for your help. THANK YOU. PAULETTE CARTER

Paulette C  |  Expérience générale 
Évaluation :
1

My belongings were damaged from a leak in the roof that caused mold to grow all over items. In addition there were mice urinating and dedicating all over my stuff. I lost several thousand dollars in belongings. Extremely upset, my brother has a unit that ran into the same problem with the mice. The manager attempted to help, but was where'd about what corporate would say. Ultimately , I had to go through my belongs, clean what I could safe, and relocate it to a different facility all out of my pocket. There is some kind of insurance but no one has offered to help me figure that out. Very sad

BRETT M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shontice D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SABRINA P  |  Expérience générale 
Évaluation :
5

Frank and his staff are really good people The definitely go above an beyond for their clients I was with this storage for 2 years and it's always clean and tidy and the grounds are always clean I recommend if you close and what someone that actually checks on your things go here . Excellent service à la clientèle

Pamela G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Precious S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER C  |  Premières impressions 
Évaluation :
5

El lugar es muy limpio y su personal de trabajo miy eficiente te ayudan a encontrar lo que necesitas mi experiencing fue muy buena y agradable ..... gracias x su attention.

claribel c  |  Premières impressions 
Évaluation :
5

The only problem was I had a rodent issue because the other customers do not follow the guidelines of the U-Haul so my suggestion is to be more of a stickler to the customers on keeping food out of the units so other units won't pay the price I don't blame you but I blame the other customers that don't have the lack of understanding that they need to not have perishable items in their units....

Jessica A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cornelius L  |  Expérience générale 
Évaluation :
5

The dudes that was working on the 13th of July they where real friendly and helpful. If you ask me they deserve a raise

Shionquesa C  |  Premières impressions 
Évaluation :
5

The employees were very helpful and professional.

Justin S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SUZELINE P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george c  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

sandra j  |  Premières impressions 
Évaluation :
5

Great staff funny friendly

Glenford C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph R  |  Expérience générale 
Évaluation :
3

The poor aspect of my experience was in the manner the termination of my service was handled. I received no notice, and only found out I was supposed to be out in 10 days when my gate code stopped working. Roxie did reach out and make things right (by zeroing out my account and even refunding my January payment) however, the corporate system did not get updated. Because of that, I'm still receiving lien notices in the mail.

cory l  |  Expérience générale 
Évaluation :
5

Franklin was extremely helpful & courteous when my storage unit had a few problems. I would definitely use his facility again. Thanks. Susan

Susan G  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KENNETH S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom G  |  Premières impressions 
Évaluation :
3

Had an RV in lot you closed had to leave. I'm done with Uhaul.

John F  |  Expérience générale 
Évaluation :
5

Manager was very helpful!

MARTIN K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS T  |  Expérience générale 
Évaluation :
5

From beginning to the end 100/100.

Claudette G  |  Expérience générale 
Évaluation :
5

The Manager at N OBT in Maitland, FL, Franklyn, was especially helpful. He is a nice guy who cares about people. Thank you again Franklyn

HUSTON S  |  Expérience générale 
Évaluation :
1

Had stuff stolen. Kicking us out. All about the money. Scum haul lost all my business

Donald R  |  Expérience générale 
Évaluation :
5

?

ISIDRO R  |  Expérience générale 
Évaluation :
5

Ese lente servicio

DAVID C  |  Expérience générale 
Évaluation :
3

We have stored our camper at this facility for more than 10 years and are not happy to find out that will have to store it some place else. We were not notified that this was going to happen. We were told that a letter was mailed but we never received it. I really wish that we could continue to store it here because the location is ideal for us. I wish we had been given more notice and an explanation. If I hadn't called to see why our payment had not been processed, I would never have known about the change. That is unacceptable.

CATHY E  |  Expérience générale 
Évaluation :
1

I had a reservation number. The manager couldn't find me reservation. So, he began helping customers that came in after me. I sat there for about 15 mins. Another manager came in. He couldn't find my reservation and he offered me more expensive choices. I'm 68 years old and I didn't want a second level storage space where as I'm to climb up 2 flights on a metal movable ladder (stairs). I couldn't afford the additional cost for a first floor and larger storage. In the moment, I signed up for the higher level unit. By the time I got there a customer the guy assisted before me had blocked me from getting to the second floor. I waited about a half in hour for her to gather items from her things. After a time I decided to cancel the reservation I had set up. I found and storage unit that was slightly larger and $2's more. I felt invisible while the first guy ignored me a was helping people who were coming into the store. I had a reservation for a first floor. Why didn't I get it or a better resolution? I felt unimportant and disrespected. I move from Georgia to Orlando in a short time period. You have lost me as a customer and I would not recommend you.

ARLENE W  |  Premières impressions 
Évaluation :
5

Very responsive to customer's needs.

Darren S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose m  |  Expérience générale 
Évaluation :
5

Frank was always very helpful and accommodating.

Michael L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda M  |  Expérience générale 
Évaluation :
5

I-Haul needs more employees like Frank! Very friendly and concerned with your needs.

Robert A  |  Expérience générale 
Évaluation :
5

Mui bien 👍 servicio excelente 👌

DAVID C  |  Premières impressions 
Évaluation :
5

The staff was very helpful and went above and beyond to provide a great customer service experience. I am beyond pleased with the service. I have already recommended a few people to this facility when they need storage.

TIARA W  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Todd H  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lajuana R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammie n  |  Expérience générale 
Évaluation :
5

Antonio in Harlingen, TX and Mr. Byrd in Orlando were both extremely helpful and courteous. They are the reason I will patronize U-Haul again.

Todd H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G  |  Premières impressions 
Évaluation :
5

Frank the manager was extremely helpful

GERARDO G  |  Premières impressions 
Évaluation :
5

Frank the manager is extremely helpful!

GERARDO G  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christine C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank L  |  Expérience générale 
Évaluation :
2

We reserved a 10x15 drive up storage unit. Walked up to the service counter and waited for 5-10 minutes before seeing anyone in the building. Once we got checked in, we were taken to the unit to find rat droppings everywhere and ants coming from outside and the unit next to ours. We ended up canceling our unit before moving anything in and moving our reservation (for more money) to the Uhaul in Ocoee which was a great experience. The employee was nice once we met him which is the only reason I didn't give the place a 1 star review.

Brett P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel d  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hermando c  |  Expérience générale 
Évaluation :
3

I rated it average just cause I felt like I was dealing with a used car salesman every time I talked to you know who you are plus it was my fault the way I paid the $15 I owed cause my card was compromised my bank card was buying stuff in New York Mayne just a coincidence but I doubt it! It's cool I got the $400 charged back

Karl H  |  Expérience générale 
Évaluation :
5

Your general manager, Frank, is a very conscientious employee and went out of his way to make sure that I understood everything and made the experience very easy! In my opinion Frank is the type of employee that U-Haul should strive to represent their company.

Robert A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan B  |  Expérience générale 
Évaluation :
5

El encargado Franklin Serra, su atención fué excelente y súper profesional

Edgardo O  |  Expérience générale 
Évaluation :
5

They are awesome

angel d  |  Premières impressions 
Évaluation :
5

Everything n everyone was excellent,Professionals,courteous n respectful. As well Nicole was an excellent help. Assisted me gratefully

Rax A  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sierra B  |  Expérience générale 
Évaluation :
1

I called months ago canceling my storage. I cleared out my storage prior to the first I was still charged months later. There's no communication. There's also no customer service. I feel cheated and I feel robbed. I want those past due bills waived due to the lack of communication and work ethic at U-Haul.

Sierra B  |  Premières impressions 
Évaluation :
5

The Store Manager Franklyn Serra, he is the best. Super friendly and professional.

Edgardo O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose R  |  Expérience générale 
Évaluation :
5

Franklin was amazing and went above and beyond to assist my sister and I with the truck rental, assisting in the whole moving process. He made it less stressful

Claudia G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B  |  Premières impressions 
Évaluation :
5

You do need to have 2 workers on a Sunday I never thought it was that busy but it was would of been faster with two in and out

TAMMY L  |  Expérience générale 
Évaluation :
3

Very surprised at the quality (negative) of the "second floor" storage units. I thought "you have got to be kidding me". Really ? a second floor you have to climb a portable stairway to ? How do I get a washer and dryer up there ? How about the sofa? Really a shame. I was forced to get a bottom level outside storage for my daughters items. Cost me way more than the "second floor". What has happened to the quality of U haul storage units ? Franklyn very helpful in finding me a unit so I didn't have to go elsewhere. This complaint was not his fault. Units were nothing like the example units shown in the store office. Would not recommend this facility to anyone I know to store here.

robert l  |  Premières impressions 
Évaluation :
2

Stood in line for a self storage key for about an hour for sure. I was charged more then I was being told for a bigger truck that I didn't need.

JAQUAYA R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen p  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

djena o  |  Premières impressions 
Évaluation :
4

Franklyn Serra is detailed oriented, gives excellent customer service and above beyond helpful. He helped me find assistance to move into the upstairs unit. He apologized for the mistake the former lady Manager made and correctly moved into the unit. Thank you, Franklyn!

VANESSA L  |  Premières impressions 
Évaluation :
5

Thanks

JOSE F  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles D  |  Premières impressions 
Évaluation :
4

Disappointed with gate access hours and that it allows certain access to certain customers.

Sherry B  |  Expérience générale 
Évaluation :
5

Great people!

LARRY H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISIDRO R  |  Premières impressions 
Évaluation :
5

Tommy went above and beyond to ensure I had what I needed

Claudia G  |  Premières impressions 
Évaluation :
5

They have a good customer service

Dina R  |  Premières impressions 
Évaluation :
4

It is good to inform your clients that that the climate control units do not have roll-up doors. Unfortunately I could not get to store everything. Merci

Evns C  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIDGET W  |  Expérience générale 
Évaluation :
5

Second storage there

Glenda G  |  Premières impressions 
Évaluation :
5

Jamie and her associate took very good care of me and were very attentive and helpful with my needs and questions!

Richard H  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mellisa B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC E  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PAUL V  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DENISE P  |  Expérience générale 
Évaluation :
4

Very friendly and helpful

JIMMY H  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matt S  |  Expérience générale 
Évaluation :
5

Convenient access...staff cordial and helpful. storage unit climate control was good...never saw any bugs...thank you...Terry Griffin

terry g  |  Expérience générale 
Évaluation :
5

Best rates for storage! Professional and pleasant staff!

CHERYL P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jude P  |  Expérience générale 
Évaluation :
3

would not recommend to anyone this location cuz of the manager and the issues ive had with her.

Kamil T  |  Expérience générale 
Évaluation :
3

Manager was not simpatetic to my situation at that time. I was there for at least 6 month and always paid on time. But the manager unwilling to help or trying to keep a customer happy and to keep a returning customer. I wouldn't recommend to my friends and family. This is why rating average. The staff was friendly and very helpful. The manager is the reason I will never do business with this facility again or recommend it.

Juan L  |  Expérience générale 
Évaluation :
2

There was a hole in the ceiling and my mattress got ruined. It took two days for the hole to get fixed. That hole had been there for a long time because of my shows signs of long term water damage.

Claudia P  |  Expérience générale 
Évaluation :
5

Quick and easy. Staff was helpful.

Dennis V  |  Premières impressions 
Évaluation :
3

Truck driver did fault damaged our storage door and I had been going back to office several times and they haven't fix the storage door. I brought new lock and they didn't fix it yet and not able to lock it

Steve o  |  Premières impressions 
Évaluation :
3

I need a phone reservation for the storage facility. When I got there they told me they didn't have the size storage that I have reserved. It was only after I made a bit of a fuss that they suddenly and almost amazingly found the unit that I had reserved! Not only that but I saw Uhaul Hawks on other units of the same size so I believe that the original salesman was trying to upsell me. When I left the salesman assured me he was going to go check the unit and check me out. He did not do so. It was only after I received an email saying that I still owed money that I found of his mistake. I had to call the facility to get them to go remove me from the system. The unit was fine I was not happy with your staff either upon rental or upon leaving.

CARL S  |  Expérience générale 
Évaluation :
3

I dont understand the whole storage unit that you have to access the unit with a warehouse ladder what if you slip and fall. Not safe what's so ever!!!

Jeffrey d  |  Premières impressions 
Évaluation :
5

Very convenient and easy to use

KIMMIE R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bebes B  |  Expérience générale 
Évaluation :
3

I want to have a storage unit that is convenient for me, and not go only when the office is open: 6pm is a ridiculous time to have to be there by. Having to get a key to open a door to the building in order to get to my unit is sooooo crazy.

holly H  |  Expérience générale 
Évaluation :
5

Thank for all your great service

santos c  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

APRIL G  |  Expérience générale 
Évaluation :
5

Staff were friendly, helpful and accommodating. Merci.

Cecilia R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C  |  Premières impressions 
Évaluation :
2

The worst. They said your First month was free a lie . Would never recommend at all

KENNETH S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sammy V  |  Premières impressions 
Évaluation :
3

I moved out of unit but I still receive mail and emails . Asking for payment this needs to stop in which I called to have them stop sending. Still continues to aggravate me..

Glenisha W  |  Expérience générale 
Évaluation :
5

Staff always nice and efficient. Appreciated that. Good customer service.

DIANE F  |  Expérience générale 
Évaluation :
5

Everyone I interacted with was great! They displayed awesome customer service & professionalism.

Takia R  |  Expérience générale 
Évaluation :
5

An awesome staff & safe facility. :) The only issue I ever had w/the storage was not being able to 24/7 access.

Adrienne L  |  Expérience générale 
Évaluation :
5

It provided what I needed

DREW W  |  Expérience générale 
Évaluation :
3

The unit needs repair work. The door repeatedly was stuck open and had to be forced closed or force it to even stay open.

Ashley R  |  Expérience générale 
Évaluation :
5

Customer service was exceptionally helpful. I travel over 20 miles just to use this location. Thank you!!!

LAURA P  |  Expérience générale 
Évaluation :
5

The staff is great - always friendly and professional. The facility was always clean and well- maintained. I would definitely recommend this location.

Shaun H  |  Expérience générale 
Évaluation :
2

Account was closed but they kept calling about it.

Stephenie M  |  Expérience générale 
Évaluation :
5

Great service

Melissa P  |  Premières impressions 
Évaluation :
5

Sam the manager and all employees were courteous and professional with every encounter we had. My storage area was clean n bug and rodent free as we unpacked it. Yay! Overall experience a 10 / 10.

Dorothy H  |  Expérience générale 
Évaluation :
1

They are offering a parking lot of 40 and I can only use 20 because I block others and could not solve so cancel and I will never recommend them to anyone

Carlos R  |  Expérience générale 
Évaluation :
3

Only wish is that they would clean up the bank storage area. Several pieces of junk in there, even caught someone living in the bank storage area a couple years ago.

BRAD E  |  Expérience générale 
Évaluation :
5

The Staff Was Very Professional. Peace

berlinda j  |  Premières impressions 
Évaluation :
5

i cancel in february but you continue charge me after just check because i send many email for cancel

Ian l  |  Expérience générale 
Évaluation :
5

Thank you for the excellent service, greatly appreciated it.

David D  |  Expérience générale 
Évaluation :
5

The manager, Sammy Neste-Forman went above & beyond to meet our needs. We were relocating from a different state & she worked with us from beginning to end. We would highly recommend this place...

Victor D  |  Expérience générale 
Évaluation :
5

Great experience very friendly staff was in and out with no issues thank you very much

william s  |  Premières impressions 
Évaluation :
5

Everyone at this location was helpful and willing to go above and beyond the call of duty.

Kevin L  |  Premières impressions 
Évaluation :
5

I recently started renting a unit from here and so far every one has been friendly, the facilities are clean and kept up.

Ted S  |  Premières impressions 
Évaluation :
5

Thanks

SUE C  |  Expérience générale 
Évaluation :
1

Front desk associates were unknowledgeable and rude.

Naomi C  |  Expérience générale 
Évaluation :
4

polite and prompt service

RODNEY R  |  Premières impressions 
Évaluation :
5

Very friendly and accommodating! Excellent service!

Ammorree S  |  Premières impressions 
Évaluation :
5

Wonderful staff and excellent service. I would definitely use that facility again!

lisa b  |  Expérience générale 
Évaluation :
5

Very good customer service. This is my second time returning as a customer.

John D  |  Premières impressions 
Évaluation :
5

based on my interactions with staff recently, which have been great. Everyone was polite, efficient and helpful unlike a year ago when I encountered some of the worst customer service I have ever seen

Tara W  |  Expérience générale 
Évaluation :
5

I had my storage room for 1 1/2 years. Everything was intact no rodents in my belongings, everything was safe and sound. Thank you Uhaul!

Arlene G  |  Expérience générale 
Évaluation :
5

Staff was always friendly. Kept facility very clean and presentable

Jennifer H  |  Expérience générale 
Évaluation :
4

My experience was good.

Camille P  |  Réservation 
Évaluation :
5

Yes the gentleman that did my reservation was very serviceable and courteous I appreciate the time he took to answer my questions and my concerns about renting a storage unit. Thank you so much . I ,

YVONNE T  |  Réservation 
Évaluation :
5

Merci

CINDY B  |  Expérience générale 
Évaluation :
4

Good service Friendly staff

Deborah L  |  Réservation 
Évaluation :
5

Excelent job uhaul thankyou

AMBER S  |  Expérience générale 
Évaluation :
4

Overall happy with experience

Jim D  |  Expérience générale 
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