Customer Reviews for U-Haul Moving & Storage at Mass Ave Boston

13 036 évaluations

985 Massachusetts Ave   Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

(617) 442-5600

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(617) 442-5600

985 Massachusetts Ave
Boston, MA 02118
(North of South Bay Shopping Center-Limited On Street Parking Only)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

Set up my unit, was told they would change the lock in about a week to a circle lock and they would put the key in the managers office. Came back to get my things out a month or so later and they had lost the key. Some of the staff was very nice, but the assistant manager was not. He kicked us out for asking if we could break the block or if there was anything we could do.

Chaney M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTOINE S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NADINE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FAITH P.  |  Expérience générale 
Évaluation :
5

Bianca Baez is very knowledgeable, U haul is fortunate to have her as an employee.

Claribel S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Curtis S.  |  Expérience générale 
Évaluation :
1

So they people that work there were not helpful like 6 employees were just laying around literally all over the store. On their phones. They all stared as I walked in no one wanted to help me. One young woman reluctantly got up and gave me the card needed. At that point she sat back down and finished her phone conversation. Once I found the unit I had no idea there were stairs to use I then walked back over. She said it's stairs in there asked one of the other associates to assist and they completely ignored me. I personally don't take the time to do these type of surveys but the customer service aspect was HORRENDOUS to say the least

Erica J.  |  Online Move In 
Évaluation :
5

Thanks for storage services

Othuman N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICKI F.  |  Premières impressions 
Évaluation :
1

Horrible customer service

Jamina S.  |  Expérience générale 
Évaluation :
3

When I went in to empty my storage I noticed that the pipes have been leaking on to my stuff and more than five items had been damaged with mold. Yet I paid for the extra amount for cleaning expenses. So I'm not that happy . Their was no top to my storage so all the pipes could leak in.

aramarie c.  |  Expérience générale 
Évaluation :
4

The unit was great. Very secure and dry, no water, moisture or rodent damage to anything in there despite it being in there for 1,5 years untouched. Had some very valuable art in there and zero issues. Access is easy, lots of carts and space. Rented a truck there as well, had some hickups with the pick up but the truck was clean and very well maintained, drop off in Canada very easy and no extra charges.

Haydee C.  |  Expérience générale 
Évaluation :
5

The storage unit facility on Mass. Ave in Boston was great. So clean and well lighted. Private enclosed garage for unloading. Lots of carry carts for moving stuff to and from your vehicle to your unit. Staff worked fast to get us checked in and helped us drop off our rental trailer. Was a positive experience. .

Michael H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnnathan N.  |  Expérience générale 
Évaluation :
1

The people in the showroom are immature and are undertrained. I always felt uncomfortable being on property mainly by uhual employees following me. I would attempt to ask for help and it was either "pass-the-buck" or the staff didnt speak english. I had an issues with getting access during hours of operation and was threatened with staff calling the cops if i didnt leave them alone. Yet i needed help. Overall very unprofessional and misinformed to later find out, after designated a locker, my storage required climbing a ladder. A huge nightmare including staff and even the "manager" who threatened me bc i requested help.

Egan B.  |  Expérience générale 
Évaluation :
5

Thanks very much there’s workers was very helpful people

mireille G.  |  Expérience générale 
Évaluation :
4

When I need an upgrade it was done with no wait.

Kimberly D.  |  Premières impressions 
Évaluation :
2

I was promised two months free for signing up for autopay and I was charged after the first month. Now having to be refunded is causing an inconvenience in my life.

CLAUDIO N.  |  Expérience générale 
Évaluation :
5

I will be using them again Thank you

ANNETTE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C.  |  Expérience générale 
Évaluation :
5

The women at the front desk were all very friendly and accommodating!

Ebonee T.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ISAAC L.  |  Expérience générale 
Évaluation :
5

I've had to use your facility twice in the past 15 years and have been fully satisfied Thank You

Thomas K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD J.  |  Expérience générale 
Évaluation :
4

It was an overall pleasant experience. I'm grateful. Thank you kindly! :)

Tamarsha W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

renee w.  |  Premières impressions 
Évaluation :
5

Great time. Fun. Great energy.

CLAUDIO N.  |  Premières impressions 
Évaluation :
5

The young lady who helped me,She just didn't give anything ,she helped out and made it happen because I asked for no stairs, she took her time with me and I appreciate it so much, Very Respectful ❤️❤️❤️❤️❤️ Annette Griffin

ANNETTE G.  |  Premières impressions 
Évaluation :
5

I've been there for a long time I have no complaints good job

DAVID F.  |  Premières impressions 
Évaluation :
4

The only thing I suggest is that there is a little bit more order when u need to park the truck to load your storage…. It was a bit confusing, there was cars parked where the trucks need to park and there was a gate the was not able to be used … a little hectic. There should be there n employee there to make things smoother. Customer service was Great ! Thank you !

Carmen M.  |  Premières impressions 
Évaluation :
1

The rates was quoted totally different from the actual price the storage unit was totally different from what I was told it would be and the pole in the middle of the storage united was very unpleasant to bear

lisa d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joyce A.  |  Premières impressions 
Évaluation :
2

I won't say she wasn't helpful. What I will say is this. When someone is renting or trying to figure out if there at the right place or nit. I just feel and I say I feel it should be more compassionate with people. I may have been at the wrong place I tried to explain to her why would I drop the truck of some place differently if I need storage. She did help me and I think it's because it looks like she was Theo nay one trying to deal with all the customer she had. But over all she was great she did make sure I got storage so I'm happy and yes I would recommend mass Ave. get her some help.

lucretia p.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raye M.  |  Premières impressions 
Évaluation :
1

Line took forever and person I spoke with couldn't be less competent. I booked two months ahead of time and my unit was not available so I had to get a new one that didn't fit all my stuff. Absolutely unacceptable.

Harry R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Schaida C.  |  Premières impressions 
Évaluation :
3

The website states we can bring our own lock, but the staff at the counter tried to sell me yours, saying if I used mine it would be cut by the manager while on its round! I have been using my own lock, which is exactly like yours! Maybe the staff should know what they are talking about!

Coralie G.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tricia B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSA A.  |  Premières impressions 
Évaluation :
2

Need better staff

Sharon M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

chris c.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Aaron M.  |  Premières impressions 
Évaluation :
5

Even though it was the end of the month and lines were long, the staff were efficient and friendly. The line moved along at a great pace, and we had no problems loading our boxes into the storage unit. Thank you UHaul!

ANGELA Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lucas H.  |  Premières impressions 
Évaluation :
1

The unit I reserved did not exist. This has shown me that U-Haul is a crooked and disorganized company. Associates Diana and Shania were very helpful; they saved the day. Jim made the entire process more difficult, for both me as a customer and for the other employees. Jim did not not show me where my unit was, and it took me 20 minutes to find it, and it was still locked when I found it. When I finally had someone (Shania) come unlock it, it was too small. Diana and Shania went above and beyond, got me a unit that worked, showed me how to use the elevator, gave me a month free, and just in general were sympathetic and down to earth. They deserve a pay increase and a huge shout out.

Mary P.  |  Premières impressions 
Évaluation :
1

I rented a storage unit on 6/15/21 and reserved a 15' footer truck for 6/16/21 today 6/16/21 the service was horrible. the first truck #DC1211K) sputtered and jerked also the check light was on!!!!!! I turned right around brought it back complained to MR. Jimmy Diamond, told me that was normal for that year and model. I expressed how uncomfortable I was to drive a truck with a check engine light on and ask for another truck. I was told to wait in line to exchange the truck. The second truck#DC3522G) also had a check engine light on and a padlock on the back sliding door I returned that truck and left there with no truck and very disappointed

Regina A.  |  Premières impressions 
Évaluation :
4

The front desk staff members were helpful and pleasant on two occasions when we had questions and again when we checked in. The man who guided us to our storage unit was friendly and efficient. We found the sample units in the main office VERY helpful in deciding which sized unit we needed.

Danielle K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALARIE S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

becky h.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edgar w.  |  Premières impressions 
Évaluation :
5

This place and staff is amazing. I only have one question about switching strange units

April S.  |  Premières impressions 
Évaluation :
5

Bianca helped us and was very professional and helpful to us during a stressful time. She made the process of moving smooth and less stressful. We appreciate her kindness and her excellent customer service. We will recommend uhaul storage because if her!

Thomas B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Addis W.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Noam K.  |  Online Move In 
Évaluation :
5

You can't improve on perfection.

freda w.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ron A.  |  Premières impressions 
Évaluation :
3

Hi, The girl at the desk was untrained and very stressed out. We have a room already. We wanted an empty room right across from ours. It has a green tag and a green lock. The girl insisted that a green lock meant the room was not available. I have been coming here for years. Red tag + second lock = renter behind on rent, no tag + 1 lock = normal room already rented, green tag + green lock = room available to rent. She refused to rent to us. She kept asking what size room we wanted. We said the exact room number. She kept saying it was not available. I said look me up on the computer. She insisted that a second room was a separate account. (What business would do that?) She gave me a form to fill out. It was in Spanish. She was very agitated and would not make eye contact. I said a green lock means it is available. She said a green lock means there is a problem with the room. The girl at the other station said she could help us. She looked me up in the computer and we completed the rental for the exact room I wanted with no problem. The first girl was standing on her chair yelling at people to get back in line. The poor girl needs training in the details of U-Haul rentals, and in customer relations. Had I net persisted, you would have lost a rental. Later, I was sent a PDF copy of my contract. My Norton virus scanner found a malicious script in the PDF. Your computer is infected.

Mark Y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN D.  |  Premières impressions 
Évaluation :
5

storage facility is very clran and secure and the staff is very friendly and helpful.

MARTHA A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin T.  |  Premières impressions 
Évaluation :
3

Interactions were as expected but none of the employees were wearing masks. Even out on the sales floor and in the warehouse. Anyone that had a mask had it pulled down to chin. Most employees were blatantly not wearing a mask at all. Very concerning and should be addressed.

Lindsey N.  |  Premières impressions 
Évaluation :
5

The Manager Ed was pleasant, accommodating and a true believer in customer satisfaction! I felt valued s a consumer as a result of the way in which I was treated by Ed the manager. That is the example I believe he models for his employees. I received excellent service at the register, and after needing some questions and by the manager the other team member cleaned the van I was renting with a smile. The in store associates were pleasant and extremely helpful answering all my questions and making the the process of renting the storage and the vehicle a seamless process !

Jo-Ann N.  |  Premières impressions 
Évaluation :
5

She was very nice 💯

Sheila F.  |  Premières impressions 
Évaluation :
5

Customers Service rep was nice and very knowledgeable. He direction was on point.

Latoya J.  |  Premières impressions 
Évaluation :
5

Great service, good space and conditions.

Octavio C.  |  Premières impressions 
Évaluation :
5

They helped me trough the process was easy and fast and also helped me find my store room when I asked becouse I don't found it

Hector V.  |  Premières impressions 
Évaluation :
5

The young lady was very pleasant and helpful

Recey W.  |  Premières impressions 
Évaluation :
5

Design storage units that can hold an entire household without the consumer having to buy multiply units to hold all that they are storing, or allow a consumer to look at the unit, not the displays.

April S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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