The Staff there are very courteous and attentive to the customers need. Making sure we leave satisfied with the service provided. Make sure to let them know that they're doing a stupendous job and to keep up the good work. Thank you
Roberto M. | Overall ExperienceSelf Storage Units in Boston, MA, 02118
U-Haul Moving & Storage de Mass Ave Boston
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Unités disponibles (toutes les dimensions sont approximatives)
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Il reste 1 unité(s)!

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À 2,8 milles de cet établissement
U-Haul Moving & Storage at Central Square
844 Main St
Cambridge, MA 02139Limited Units Available.
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À 3,6 milles de cet établissement
U-Haul Moving & Storage of Somerville
151 Linwood St
Somerville, MA 02143Limited Units Available.
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À 5,8 milles de cet établissement
U-Haul Moving & Storage of Hyde Park-Milton
150 Fairmount Ave
Hyde Park, MA 02136Few Rooms Left. Reserve Today!
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À 6,7 milles de cet établissement
U-Haul Moving & Storage of Malden Center
124-126 Eastern Ave
Malden, MA 02148Few Rooms Left. Reserve Today!
Évaluations des unités d'entreposage par les clients
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- 3,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I reserved a 12ft unit online in February. I received a confirmation text of this reservation the day before. I drove 15 hours from Tennessee, and hired movers to meet me at the storage facility, only to show up in Boston and find out that there were no 12ft units available. I was told that despite having a reservation, these units are given out on a first come first serve basis. This system was not explained clearly to me, and I was expecting to have a guaranteed space to store my belongings after a long trip. The staff was trying to be helpful, and they were able to find me a bigger unit available. However, this experience added unnecessary stress to my move and is not costing me an extra $85 a month for a mistake that was not my fault! I should not be forced to pay more for a unit because U-Haul made a mistake and ran out of the units I reserved. If storage units are given out first come first serve, there should not be a reservation feature on the website. To not honor reservations taken is incredibly poor customer service. The staff were also clearly frustrated by this corporate policy, as it creates unnecessary frustration towards them. If U-Haul cares about its customers and its employees, it cannot continue this policy. I will not be renting a storage unit from U-Haul again.
Caleb R. | First ImpressionsI preferred in person check in as it was my first time using U-hail storage and wasn't able to communicate with someone at the location in advance. I called the phone number indicated on U-haul website but was transferred to customer service, was advised the customer service agent sent a message to call me back. I did it twice but no retuning calls. So I wanted to see someone live when checking in but I received a text sounding I was forced to online check in. It also indicated free lock if done online check in but when I saw the storage, there was no lock found, so I needed to go across the street to see someone after all. The location's loading dock seems working in tandem and a van parked in front of mine. This made me stuck in the car. Fortunately the driver who parked next to me stopped their loading and helped me moving his van and made a way out for me. I have been stuck there for 20 minutes after I finished. It seems many other users already knew the consequences and they parked their vehicles in the street. Unless U-haul keeps someone to watch the thing may happen often. I may use the U-haul storage but at least wouldn't recommend the location.
YOSUKE N. | Online Move InThe online process sucks. After 3 tries I decided to go inside the facility on to be told to scan the barcode and do it online. There we people available to help but no one wanted to work and I was told to scan and book online so after a lengthy 25 minutes Inwas finally abke to book the storage unit. Your online sucks and is a waste of time. Please fix it.
Jevon G. | Online Move InThe woman who helped was great. Very helpful and with a smile b
Jerry B. | Online Move InI would recommend to adjust the website where customers are checking in for their storages, because there are also internationals who wouldn't know what to put in the Driver License part, which that part can just be a passport to identify themselves.
Lappakorn J. | Online Move InNo one in the facility spoke English. Too many vagrants inside. Tough to get vehicles to loading ramp
chris c. | Overall ExperienceU haul costumer service department is very helpful in patient to the customer I would recommend a friend to U-Haul
Tommy J. | Online Move InI had several issues while renting!!!
Kristian V. | Overall ExperienceI've run into a few different problems but the most part everything is going well
CHRISTOPHER D. | Online Move InUnderstaffed severely.
SVETLANA S. | First ImpressionsNone
Joel R. | Online Move InI had no issues at all with Uhaul thank you so much for your services.
Tammy H. | Overall ExperienceJust wanted to say thank you very much employees were very helpful and very knowledgeable and professional
Richard R. | Overall Experience