Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The person who helped me was incredibly nice and knowledgeable. She also was very concerned that everything was safe and secure. She was great.
Better customer service
Improve customer service during the install of the trailer and even the return of the trailer. The owner himself was quiet and short with me both times. Below average for the many U-Hauls I've been to.
Get a better crew,the manger was not people oriented at all.bad attitude
Very clean and organized facility! I was really impressed with this location, Very friendly and helpful!
make sure to have workers on time and staffed.
The customer service agent had a bad attitude and was not courteous at all. He kept ignoring my questions and didn't tell me anything pertinent about my rental he just gave me a bunch of papers.
Everything was great!
Inside staff was very nice
The van I received had a very strong oder of smoke and Marijuana. The seats were not vacuumed. I moved girl scout cookies and all of the cases smelled of smoke when I had to give out to parents.
no need for improvement excellent service.
Hire people with customer care training that know how to treat people. Your people were very nasty.
what is the point of the online check in process if i have to wait in line when i get there?
This location is by far the best one I have been to. The stuff is very friendly and helps in every way possible. I will be using them again for sure.
When I arrived the truck was not ready key wasn't in slot. I'm thankful there where still employees inside because the location was closed. The gentleman did look at my reservation but wasn't happy he had to. We had to wait cause the truck was not ready they still had to clean it. Just was a mess. Didn't actually get the truck till 540pm was waiting since 5
That staff was very professional and attentive to our need.
Tishell was wonderful! Very polite and smiling all the time! She is a true asset to your company... well done!!
Return my balance of money at a reasonable time.
After hour return process cost me to get an extra charge website took 34 minutes to load.
Clean up well before the customer jump in
Alex had great customer service. He was very helpful as this was my first time renting an auto transport.
There is nothing that needs to be done, it was great customer service and help for my needs
The attendant told me that I needed to remove my own hitch and ball. That was not his job. I went inside to get receipt and the attendant there was helpful and went out to assist.
Super fast pick up of a trailer rental, excellent service. Was in, set up and out nice and fast. The return was really quick as well. A+ to the staff.
Provide customer with itemized bill showing all costs.
Couldn’t rent me a storage unit because of someone else’s locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn’t mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.
More friendly customer service.
Denzel was very helpful and very professional. Thank you!
I enjoyed the service I received from Teshell Gales. She was very sweet and eager to help. Thanks for the great customer service!! 😃 She is the reason I felt comfortable to rent again.
I preordered the furniture pads and dolly but when I got to the location they did not have either and I had an early appointment. The website should be updated to let customers know when they don't have available equipment.
Excellent customer service.
Poor storage facility roof was broken.
Continue to provide excellent customer service
You'll have quality staff
I think if they came out and help take pictures and look everything over with you would be more helpful But it was great with them
Wiping or spraying inside of vehicle because of covid-19
The vehicle was clean but as far as the truck it act like it didn't want to stop brakes need to be checked
Customer service still need some work but when an issue was identified the staff went over and beyond to make the experience a 5 star. All customers are unique please serve the public as an essential business and not the situation. I was pleased for the first time in the past 3 years at this location. Thanks McKenzie and staff
I reserved a truck, two different dollies and a dozen moving pads but only got the truck at this location as they didn't have any of the other items. It would be nice if the system notified the customer of these types of issues so they can arrange elsewhere for the missing equipment.
I was highly satisfied with the service i recieved. This location is very organized! Mr. Etienne & the staff are VERY knowledgeable & informative. This best experience ever at the Mt. Moriah location!!!!!!!!!!!!!!!!!!!!
My initial contact with the service provider was horrible .. the equipment that I needed was not on the cargo van I called back to make them aware so that I wouldn't be charged..I spoke with a diff person.. she was so pleasant apologized for not providing me with what I needed ..and said she would remove it from my bill ... I was so pleased with how she Handled things
N/A
Excellent staff. Very friendly
You can improve it with a staff that's gonna do there job like they suppose to. They never checked the mileage while I was there. Then you charged me for two days that I only had one day. On top of that you over charged me for mileage. When I picked the truck up from the Mendenhall location and just did two runs up the street Kirby Parkway.
Danzell is a very helpful person. Enjoyed my visit.
My only problem was returning the trucking using the online tool. It didn't work right for me. The people that worked there were very very helpful while I was trying to find the right truck foe my needs.
Stop resevering trucks that you don't have I arrived at the location I was moved to but no one email me or called to informed me they changed my pick up location and when I arrived at the location they tried to send me to another location claiming they didn't have the truck size I needed so that made me upset and when me and my sister started complaining the front desk cashier was rude and took the customers behind us who made an reservations days after me for the same size truck was giving a truck and when we started asking why they was given the same truck we need but I made my reservation before them and asked for a manager that mad the cashier upset and she replied he just going to tell you the same thing and she speaking nasty about us to the other customers talking loud and crazy and threatening my sister to fight like we wouldn't whoop her a** to calm everyone down the manager gave us a truck that was there that they claimed they didn't have and when i returned the truck the next day and put the keys in the orange drop box later I was chaged at extra $48 I called to see why and that same rude cashier said they couldn't find the keys at first but they found them on the fence so the money will be returned back to my card in five days I told her they could have called me and I would've informed them the keys was in the keys drop box and if the keys was on the fence one of the workers lost the keys and they was wrong for trying to make me pay for that. The cashier was still rude and talked over me like she didn't want to hear it and told me goodbye.
Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.
Prices and taxes and fees are too high.. At least give unlimited miles at the high cost
The young lady that helped us was amazing! She was so kind and easy to work with. I don't live close to this location, but I will recommend you to anyone that might need to use your services. I will probably drive the distance just because you all provided such excellent service!
Don't steal from the customers then tell the customer don't call it stealing call it misplaced cellphone.
N/A
Alex is a great guy and very knowledgeable. He answered all of my questions quickly and helped me right away. They both greeted me when I came in. Your location was very clean as well. Thank you for fast and friendly service. Merry Christmas
Tyshell, Dennzell and Alex were so very nice and so helpful. Thanks again for a job well done.
Very difficult to reach anyone to ask questions by telephone. Also, the after hours check in process was a little onerous.
I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.
These guys were great!
The owner was awesome and very helpful.
Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.
When I purchased my storage It wasn’t even shown to me. As a proceeded to try to put my things in there they still had a lock on it.
This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.
Everything was A1!!!
Will come back again if I need Uhaul service.
Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.
It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.
I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr
Have issues with storage & returning truck
Excellent service with very little effort
The staff was awesome and very professional thank you all so much.
I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!
I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.
Perfect!
Professional and polite.
Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.
I have no complaints.
I was very impressed by all the people that work there
will return.
The staff was friendly and polite and clear the line in a timely fashion8
Rent went up didn’t like that
Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!
It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.
Thank you for everything
Service is great. Everything was easy and convient and prices reasonable.
The staff was friendly.
Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.
Love everything.Everyone was nice and kind would come back again Thanks
i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon
*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.
It was great experience with Uhaul.
Thanks for your help
I enjoyed how I was treated. The young lady was very professional.
a
Great customer service!!!
Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet
Customer service wasn’t great and yalls storage unit was a joke
great store and great management team!!! Thank you!!!
None
Courteous, knowledgeable, and professional.
Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.
Thanks for good job.
Great customer service!
Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet
I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!
