Customer Reviews for U-Haul Moving & Storage at Mendenhall

Évaluation :

5

Great service!

Évaluation :

3

I reserved dollies and blankets. None were available. I also called Jones in Germantown, no dollies.

Évaluation :

1

Was overcharged after not being able to ever reach any representatives to update my return time.

Évaluation :

4

Nothing. The area was clean and staff was professional

Évaluation :

1

Need better communication.

Évaluation :

5

I was in and out. The trailer was inspected, removed, and I was gone.

Évaluation :

3

Check the fuel level before informing others on how much is in the vehicle. I feel as if the uhaul company goal is to rip people off and het extra money out of tjem off of gas. If the fuel was checked then why is it nog correct on the observation sheet.

Évaluation :

1

The crew and the manager is extremely rude and unprofessional. They literally gave me a damage box truck and told me to deal with it get a smaller truck. I book this weeks in advance. I have a CDL and tickets even if dismissed can effect my career. I also got a tuck that was literally On E and was marked as 1/8 and got charged for it when I returned it. Honestly they are glad ima professional driver because the side panel hangs in the other lane and is extremely unsafe. I have never seen a company purposely put someone safety at risk and overcharged them. I got charge for things I didn't receive and actively have a claim on my credit card to get my money back.

Évaluation :

5

I cannot relaxer her name, but the lady that took care Saturday was great. The lady on the phone and the lady in store. Both excellent. Give them a raise please.

Évaluation :

2

Was charged a extra day and I only kept the truck one hour over my time

Évaluation :

3

Couldn't login and return the truck online.

Évaluation :

3

This uhaul location was supposed to be open at 7:00 AM. Imagine our surprise when we got there at 8:20 and there many people waiting for their trucks. It took another hour to be processed and drove away in a truck. We had moving help hired for some of the time we were waiting in line. Emergencies happen but no explanation was given. Not a good way to do business.

Évaluation :

3

I didn't get the equipment I ordered online. Lights on the dash board . Didn't get rental in a timely manner due to the line and the girl texting on the phone instead of moving the line. Still had to bring it back @3 which I ran over and made my total even higher. Need better customer service!!

Évaluation :

5

The after hours check in was challenging. We had issues with inputting the mileage reading.

Évaluation :

5

Keep doing what you are doing.

Évaluation :

1

Truck smelled like weed and the gas light was on when I picked up the truck. Location is in a terrible part of town. I made the reservation almost a month prior to pick up (close to my house), however, they moved my pick up date the day prior to hood.

Évaluation :

5

Prompt service. Very professional

Évaluation :

5

I had problems with signing in to drop off the key and truck, other than that it was great but it's probably was my fault

Évaluation :

1

When we got there to the location in Memphis they didn't were terrible with focusing also didn't clarify things to us which made us stay over 4 hours longer had to add extra stuff to it when clearly it should've been covered over the phone or in person but it was not.

Évaluation :

1

you didn't have the size of the truck that I order.The Truck was strain and no gas in the truck. truck have tool sign on the truck it's need to be service.. I was too scared to drive the truck.

Évaluation :

1

Better customer service,better equipment

Évaluation :

4

The staff was helpful when we reached the location.

Évaluation :

3

Greeting customers upon arrival. Letting them know what's going on and that somebody will be with them shortly. Stocking and holding add-on items that have been booked in advance.

Évaluation :

3

Truck was dirty and a lot of damage to it when picked up. The return process was excessive.

Évaluation :

1

Very unprofessional the lady was on her cell phone didn't speak then when I took the truck back I was charged a late fee and I didn't get my truck till about 7:20 and we got back at 11:30. And when I asked why she was very rude

Évaluation :

2

Different clerk not either on phone, eating or lying on counter half way napping. Her tone and assistance was very unprofessional

Évaluation :

5

Best uhaul in Memphis

Évaluation :

3

Explain to the customer about ALL fees and prices.

Évaluation :

4

Overall good job! They might improve on efficiency when picking up.

Évaluation :

5

The Mendehall location was great. Problem is that it was not the primary drop off location. The first look location attempt was unsuccessful because the uhaul/share site did not work properly. This caused me one full day of inconvenience and money!

Évaluation :

5

Nothing.. keep doing a great job!!!

Évaluation :

1

First your Manager looks like a bomb. Make sure gas is correct. The truck was not correct on gas I send you the gas hand before leaving the lot still didn't get a refund on my gas. So why ask for a survey to be done if your not correcting in thing.

Évaluation :

1

The truck was dirty when I got it and I was charged a $25 cleaning fee when I returned it how I got it.

Évaluation :

5

Great customer service & very clean vehicle.

Évaluation :

1

ILL NEVER RENT HERE AGAIN

Évaluation :

2

Have available equipment when it has been reserved.

Évaluation :

3

The wait was too long. There was only one agent at this location. Our rental pickup was at 9:00. We didn't leave until 10:00. He was helpful and efficient but he was helping responding to the customers needs and pulling trucks around to the front by himself

Évaluation :

3

Didn't go in just returned truck and the guys outside said we were good to go.

Évaluation :

1

VERY UNPROFESSIONAL

Évaluation :

1

The truck didn't have no gas in it and they didn't explain to me that coming from Southaven Mississippi to Memphis they add mileage to pick up the truck then I couldn't drop it off in Mississippi meaning more mileage add on

Évaluation :

3

Have more than one person working the inside, the young ladies do a good job but the wait is too long.

Évaluation :

5

Keep up the great customer service 👍

Évaluation :

4

Excellent service à la clientèle

Évaluation :

3

No problem with the truck

Évaluation :

5

Nothing everything was great and good customer service

Évaluation :

4

When dropping off truck after hours checking truck in on smart phone was a little confusing can you come up with a simpler process

Évaluation :

5

Nothing, everything was great. Oh wait, the gentleman who assisted me was the best, even though he was working alone inside and outside he remained professional.

Évaluation :

5

Everything was great!!

Évaluation :

4

Bien

Évaluation :

3

Drop off was easy. The guy who worked at the drop off was smoking on the job though. Kind of unprofessional but at least he was nice.

Évaluation :

5

The process was very smooth

Évaluation :

5

great service

Évaluation :

3

Some one should show a person how to get in storage bldg or answer the call buttons. Don't assume everyone know. Thank you,

Évaluation :

1

I booked a storage online, 10x20. I got to the location and checked in. Went to find my storage unit before I left, and there was someone already moving into the same unit I had just received. Went back inside and waited, gave me another unit number. I went to check that storage unit and it was a 10x5. I go back inside wait in line once again just for them to tell me they don't have any of the large storage units available. So I was unable to return the uhual or get another storage elsewhere due to it being a Sunday afternoon.

Évaluation :

5

The young lady there was very capable and very kind. Thoughtful about choices she offered me.

Évaluation :

4

Increase staff. One worker was behind the counter for a line of people to the door.

Évaluation :

1

Someone broke into my storage unit and stole my expensive tvs pressure washer and lawn mower and took box with my aircraft maintenance tools in there … thousands of dollars worth which took me years of investments now it’s gone… I will never purchase a storage unit through uhaul ever again ……

Évaluation :

3

I didn't get a chance to use the storage and I went to get my refund the guy that help me wasn't nice at all but the young lady that help me and my mom when we was getting the storage was very nice to us

Évaluation :

1

They should make the storage on the ground to make it easier for single mothers No carts to help you moge things into storage

Évaluation :

1

So I've had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don't understand why it was so hard to just go and look for me when I'm the customer and dealing with this issue.

Évaluation :

3

The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!

Évaluation :

5

Everyone was so helpful and accommodating!

Évaluation :

1

I moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.

Évaluation :

1

The entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.

Évaluation :

1

was mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.

Évaluation :

4

T

Évaluation :

1

Needed a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.

Évaluation :

5

Everyone was nice and respectful.

Évaluation :

5

Ms Kierre was wonderful!

Évaluation :

5

Great customer service from staff.

Évaluation :

5

Ms. Kierre provided excellent service for my dad and me two days in a row. Merci!

Évaluation :

3

I was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..

Évaluation :

5

The manager and staff was very helpful... They are are courtesy .

Évaluation :

5

Keep doing what you're doing... thanks

Évaluation :

1

Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.

Évaluation :

4

Excellent service ! Customer service reps were always helpful, friendly and professional.

Évaluation :

5

They where out standing Gentleman,I would recommend anybody to this U-haul facility.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

1

Couldn't rent me a storage unit because of someone else's locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn't mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.

Évaluation :

1

Poor storage facility roof was broken.

Évaluation :

5

You'll have quality staff

Évaluation :

5

Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.

Évaluation :

1

I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.

Évaluation :

5

Ces personnes sont extraordinaires!

Évaluation :

5

The owner was awesome and very helpful.

Évaluation :

5

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

Évaluation :

1

When I purchased my storage It wasn't even shown to me. As a proceeded to try to put my things in there they still had a lock on it.

Évaluation :

1

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

Évaluation :

5

Everything was A1!!!

Évaluation :

5

Will come back again if I need Uhaul service.

Évaluation :

5

Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.

Évaluation :

1

It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.

Évaluation :

5

I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr

Évaluation :

4

Have issues with storage & returning truck

Évaluation :

5

Excellent service with very little effort

Évaluation :

5

The staff was awesome and very professional thank you all so much.

Évaluation :

1

I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!

Évaluation :

3

I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.

Évaluation :

5

Perfect!

Évaluation :

5

Professional and polite.

Évaluation :

5

Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.

Évaluation :

5

I have no complaints.

Évaluation :

5

I was very impressed by all the people that work there

Évaluation :

5

will return.

Évaluation :

5

The staff was friendly and polite and clear the line in a timely fashion8

Évaluation :

2

Rent went up didn’t like that

Évaluation :

5

Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!

Évaluation :

3

It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.

Évaluation :

4

Thank you for everything

Évaluation :

4

Service is great. Everything was easy and convient and prices reasonable.

Évaluation :

4

The staff was friendly.

Évaluation :

3

Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.

Évaluation :

5

Love everything.Everyone was nice and kind would come back again Thanks

Évaluation :

4

i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon

Évaluation :

5

*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.

Évaluation :

5

It was great experience with Uhaul.

Évaluation :

5

Thanks for your help

Évaluation :

5

I enjoyed how I was treated. The young lady was very professional.

Évaluation :

4

a

Évaluation :

5

Great customer service!!!

Évaluation :

1

Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet

Évaluation :

2

Customer service wasn’t great and yalls storage unit was a joke

Évaluation :

5

great store and great management team!!! Thank you!!!

Évaluation :

5

Aucun

Évaluation :

5

Courteous, knowledgeable, and professional.

Évaluation :

1

Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.

Évaluation :

5

Thanks for good job.

Évaluation :

4

Great customer service!

Évaluation :

5

Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet