Évaluations des clients U-Haul Moving & Storage at Mendenhall
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage at Mendenhall
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Michael L. le
The people I had interacted with when picking up and dropping off weren't friendly and they were slow. I had made my reservation several weeks in advance, and I didn't receive the equipment I ordered. I reserved the larger of the 2 dollys and a dozen furniture pads. I didn't get any furniture pads and the store didn't have the dolly size I requested and I had to take the smaller one. Thankfully the movers were prepared and had furniture pads and were able to make do with the dolly available. I would've appreciated more professionalism or just being friendly.
MICHAEL C. le
That truck was rough. Engine sounded off. Smelled like an ash tray.
Stacey J. le
The manager have a serious attitude. He not a people person and lack communication skills. I would love to talk to someone over this location.
Adam J. le
I reserved an appliance dolly to move my new washer and dryer and when I arrived at the store I was told that they didn’t have any left for the day. This forced me to use a utility dolly which ended up severely denting both my washer and dryer. I don’t understand why it would let me reserve one online only to arrive and find out I couldn’t have one. It should be the same policy as the trucks (if they don’t have one you get compensation).
Sherri E. le
The representative that assisted me was not friendly. Did not greet me when I walked up to the counter. Answered his personal cell phone while assisting. And when the transaction was complete advise my truck was outside and said nothing else! I would not recommend this location to anyone with the lack of customer skills this rep provided me.
Curtis W. le
The young lady who worked with us was very kind, patient and very professional
Timothy D. le
Make sure the customer understands the rental agreement before they sign it and leave the store; don't just grunt. Ensure that the counter people can speak and enunciate the English language for best communication possible.
Thierno B. le
Clean the trucks
Arthur R. le
U-haul need appliance Dolly’s. When a customer request an appliance dolly for his or her move a dolly should also be reserved with the truck. Poor customer service at your mendenhall store. Memphis, Tn.
wendy H. le
Hire PROFESSIONAL desk clerks!!!!!
charles H. le
It is totally scandalous for you to charge people 7.00 dollars for text to take pictures of the front and back of your driver's license, why are you not setup to do this in your office. This is another cooperate rip off that our supposed to be representatives let you people get away with, ripping the public, and we all no why they do it.,... for their payoff. In conclusion I will never do business with you crooks again, and will pass this on to my many friends and relatives, thanks for nothing.
Kendra L. le
Great
vonda S. le
-
Erika I. le
Not quote a drop off time that is before the store is open and expect customer to foot the extra mileage of the inconvenience
kelly W. le
Nothing comes to mind. The gals working the desk were both very good.
Taylor B. le
Uhaul is charging absolutely too much money for these trucks. After everything I spent about $500. That is absolutely ridiculous. I am not satisfied. I’m actually very upset about it. Thieves!
SERGIO S. le
Ensure the vehicle that the online application and operations work in unison. Even though the web site informed me a vehicle was ready to be picked up, it was not and I ended up having to work with the customer rep to rectify the situation. The customer rep was extremely helpful.
Franz V. le
It was extremely busy, the busiest I've ever seen, trucks and trailers being returned were back up to the road, crew inspecting vehicles were understaffed but did the best they could. Only two counter personnel servicing customers, one of which was moving at a glacial pace. I like this location and it's usually a quick rental and return, but not this time.
Renee J. le
The back of the van could of been clean better and the passenger mirror should of been replaced be renting out
Jennifer N. le
Rudest staff I’ve ever seen. Area manager came out of hiding to peek and disappear again without speaking to customers. I arrived at 9:55 to pick up my rental scheduled for 10. I didn’t leave location until 10:45 only because everything finally finished online. Never moved one step closer to the counter in all that time. When returning the van, a customer service rep got into a verbal altercation with a customer. Literally screaming at each other!! This was embarrassing and scared my 11 year old daughter. This store is a mess. Stuff everywhere. One woman tripped over a broom handle and got embarrassed and started screaming at people who were standing there. This store is a joke! I’ll never be back.
DAVID W. le
Hire people who care. Why charge a deposit for someone using a debit card? Staff was rude.
Andrew W. le
The staff I interacted with were unfriendly and did not know how to operate a computer, much less the system used to book a rental vehicle. The staff would much rather converse with each other than help or notice potential customers. As I waited in line to return the vehicle, I witnessed a staff member get up from her desk to answer a personal call - “Hey booboo I know you know I’m at work right now, but how are you? Did you hear about...”. Extremely unprofessional. Equipment was shoddy and horribly maintained. The old 15 ft box-truck I rented smelled of cigarettes (there was even an ashtray inside the cabin!), did not have fully functioning headlights, constantly displayed the oil check light, and had several panels loose throughout the cabin. The panels being loose meant that hot air would rush into the cabin and almost burn the drivers leg while operating the vehicle. Climate vents were also damaged and that’s a problem for a city in the south during the summertime. I would not recommend this location to any future customers. Unfortunately, I needed a box truck quickly and this was the only one available in my immediate area. An associate working the propane department was the one that helped me in the end as I returned my vehicle. He was prompt in getting me my receipt and informed me I was going to have to pay the refueling fee. That fee was something I was happy to pay to not have to drive that clunker of a truck anymore.
Terrance H. le
This location was fast and they gave me a refresher course for a trailer.
Linda G. le
Na
Eddie A. le
Personnel could be more professional!!
Jewel A. le
I was very impressed by all the people that work there
Davonya T. le
will return.
Denus H. le
The staff was friendly and polite and clear the line in a timely fashion8
Jasmine H. le
Rent went up didn’t like that
Landy S. le
Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!
Jacqueline L. le
It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.
laquita d. le
Thank you for everything
Latonya B. le
Service is great. Everything was easy and convient and prices reasonable.
Laquita D. le
The staff was friendly.
Rick M. le
Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.
Kathy B. le
Love everything.Everyone was nice and kind would come back again Thanks
katina m. le
i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon
Landy S. le
*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.
Pruthviraj T. le
It was great experience with Uhaul.
Nolitta J. le
Thanks for your help
Connie C. le
I enjoyed how I was treated. The young lady was very professional.
Michael B. le
a
Tonya W. le
Great customer service!!!
SHAYLA L. le
Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet
ANIKA P. le
Customer service wasn’t great and yalls storage unit was a joke
KEITH B. le
great store and great management team!!! Thank you!!!
David H. le
None
Beatrix W. le
Courteous, knowledgeable, and professional.
Rebecca H. le
Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.
yilmaz s. le
Thanks for good job.
Charlie T. le
Great customer service!
Anthony H. le
Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet
Joseph H. le
I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!