Le client n'a pas laissé de commentaire.Jorge V.
Customer Reviews for U-Haul Moving & Storage at Mendenhall
Pour nous contacter
Memphis, TN 38115
(S Of I-240)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Youmika W. | Expérience générale
Le client n'a pas laissé de commentaire.Ronald W.
More inventory to meet the current demand would be a plusJaramogi N.
Excellent service and preparation - thank you!CHRISTOPHER L.
Le client n'a pas laissé de commentaire.Glenda S.
Le client n'a pas laissé de commentaire.CANDACE S.
Le client n'a pas laissé de commentaire.arryss M.
Le client n'a pas laissé de commentaire.MIRIAM C.
Le client n'a pas laissé de commentaire.Rhonda S. | Expérience générale
Le client n'a pas laissé de commentaire.Dianna K. | Expérience générale
Le client n'a pas laissé de commentaire.JOHNNY S.
Le client n'a pas laissé de commentaire.Margaret B.
Le client n'a pas laissé de commentaire.karen S.
I was charged for a extra day when I was told that I wouldn't. The transmission was messed up and out of oil. Didnt like bein charge for a day she said that I didn't have to pay.teresa M.
Make sure equipment is clean. If highly damaged fix it. Like the front bumper hanging and damaged from prior incidents or quick claims.Georgia S.
Le client n'a pas laissé de commentaire.Brandie O.
Le client n'a pas laissé de commentaire.Devuntaye B.
Le client n'a pas laissé de commentaire.John J.
Outstanding service! Excellent conversation with the staff! They were extremely helpful and patient with me! I will utilize their service again!!!Cynthia J.
Le client n'a pas laissé de commentaire.RICHARD R.
I worked with Roshell today. I needed help and was not feeling well and she was very kind to me. Her kindness overwhelmed me and it was a pleasure and blessing to meet her.NEDRA S.
Both times I rented a truck.. They stunk. Both the drivers cab and the back if the truck. NOT CLEAN .WALID A.
The scan and go process was easy and convenient. ThanksMitchell H.
When the truck that was 1st scheduled for me wasn't available they quickly found another one for me at this location. The person that I 1st made an reservation with at the 800 number was really rude when I called back to let them know that my pick up time was wrong. I called the Lamar Ave location in Memphis and the person was really helpful in canceling my 1st reservation and getting me the one on Mendenhall in Memphis.QUINTINA R.
Le client n'a pas laissé de commentaire.James J.
Le client n'a pas laissé de commentaire.Lawrence S.
Le client n'a pas laissé de commentaire.Amanda R.
The lady that I worked with am/pm was great very knowledgeable and kind. She was eager to answer questions that I needed answers for. You couldn't have asked for a better customer service representative... Thank you ladies.... Now as for UHAUL.... Your company make dollars on top of dollars why haven't you purchased more appliance dollies (washer/dryer) I know people still them which is very sad. But I was in need of one and did not know that you all do not provide them anymore... Before I could return my truck it was gone. A person in my same complex had the one I just returned. So I know you can replace dollies.... Do better PLEASE...Thank youGWENDOLYN B.
So I've had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don't understand why it was so hard to just go and look for me when I'm the customer and dealing with this issue.lucas P. | Premières impressions
They were very helpful and professional!RICHARD W.
Le client n'a pas laissé de commentaire.Lister T.
Le client n'a pas laissé de commentaire.JUANIKIA M.
Signed up for a location near my home but it was not openGeorge K.
I was the 4th person in the store at that time that had booked uhaul a and there were no trucks available. Weather you make the reservation in the store or by 1800 uhaul which I did both ways. You should get the same service. This was a huge unconvinced for me. We should have picked up the uhaul at 10 am at the summer location under reservation name Cortney Montgomery but they didn't change my set around and did not have the truck we asked for so we cancelled not know inch we shouldn't do that and made another reservation at another location through 800 uhaul. Awful experience. Girl at the front t counter called traffic and they fixed it but this should ever happen and to 4 customers at the same time. Ridiculous!!JAMES K.
Le client n'a pas laissé de commentaire.Carmen Y.
The customer service was great in person and on the phone. The lady that helped me inside the store had a great personality and she was informative. I will definitely use them again.Toni H.
Le client n'a pas laissé de commentaire.JUANIKIA M.
They staff were extremely helpful during the pick up and return process. Very courteous. I would definitely recommend this location to rent a truck or trailer.ROBERT T.
When returning the equipment I went inside of the store because it was my first time renting a u haul. One of the employees seen me standing waiting on assistance and he just completely ignored meDeshuna C.
I hope I'm rating the mendenhall rd. Memphis, Tn location. The lady who cleans and gets the trucks ready does a great job. The truck was clean and fresh. The agents inside, however, are slow, don't seem to know anything about efficiency or providing good customer service. Customers should be in and out, especially those who complete most of the process online. The line was ridiculously long and the staff didn't seem to care about moving just a bit faster to get us out. I hope to never have to visit the mendenhall location again. Customers don't have 45 min to wait in line.Kamika W.
The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!DJuana P. | Expérience générale
The service was great and speedyNICOLE D.
Le client n'a pas laissé de commentaire.Glen L. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD H.
Everyone was so helpful and accommodating!Donovan S. | Premières impressions
I reserved one dozen moving blankets for my move but the location did not have any moving blankets when I picked up my reservation. I didn't get charged for it obviously, but I was annoyed because I would have liked to have had them for the move. Otherwise, the staff was friendly and helpful.John P.
Le client n'a pas laissé de commentaire.WILLIE A.
Le client n'a pas laissé de commentaire.Tresea M.
Everything was wonderfulNICOLE D.
I can't complain everything was fine. Thanks for a good rental experience!JAMES D.
Le client n'a pas laissé de commentaire.Patricia S.
Le client n'a pas laissé de commentaire.MIQUEZ B.
I can't complain. Everything went smoothly. Thankyou for excellent service.JAMES D.
Le client n'a pas laissé de commentaire.TANDRA L.
Le client n'a pas laissé de commentaire.Jarrett S.
Le client n'a pas laissé de commentaire.Shirleen J.
Le client n'a pas laissé de commentaire.CRYSTAL H. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Premières impressions
Ms. Desiree was polite and professional.ANGELA M.
Le client n'a pas laissé de commentaire.Randall L.
Le client n'a pas laissé de commentaire.Marcia E L.
I moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.KAREN N. | Expérience générale
Make sure their are some trust worthy people working at that location those people try to beat you out of your money.TIQUILA N.
Need more dollysJUAN H.
Le client n'a pas laissé de commentaire.inez m. | Expérience générale
Le client n'a pas laissé de commentaire.Dyneshia L. | Expérience générale
I sat at the location for nearly 2 hours waiting for a truck I had reserved. I returned the truck clean and on time, but I'm am being charged a 57,00 $ cleaning fee. This is totally unacceptable.Bobby M.
Le client n'a pas laissé de commentaire.Rhonda T.
The entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.Stephane P. | Expérience générale
Get some more pickup trucksJohnny B.
Everything was greatRobert S.
The check-in experience was fast & easy. I also was able to drop the truck off with no problems! The condition of the trucks was the only downside because the â€œcheck engineâ€ light was on.Sascha Y.
was mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.Sharah E. | Expérience générale
Le client n'a pas laissé de commentaire.LaTausha M. | Expérience générale
Good company and very cleanAngel A.
Very pricey for the trip. Advertising is deceiving. Expected about 110 max ended up spending 181 $crazy mind blowing.KUAM G.
Le client n'a pas laissé de commentaire.Curtis M.
Le client n'a pas laissé de commentaire.STEPHANIE J.
Le client n'a pas laissé de commentaire.satara J.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.Jacqueline L.
Everything was good and on time and the people are very great and very friendly thank youShirleen J.
The truck air conditioner did not work at all it was very uncomfortable.Tamilus T.
Le client n'a pas laissé de commentaire.Casey C.
Waited almost 45min to return and get receipt. The air a/c went on and off. The tire pressure light was on. The experience was not so pleasant.coretta C.
There seems to be only one person working at a time. My reservation was at 7:00 am. No one was there until 7:30 am.RAVEN B.
Le client n'a pas laissé de commentaire.BOBBIE H.
Le client n'a pas laissé de commentaire.shelia A.
Le client n'a pas laissé de commentaire.Daniel W.
Le client n'a pas laissé de commentaire.Gregory L.
Le client n'a pas laissé de commentaire.shelia A.
Le client n'a pas laissé de commentaire.JENNIFER T.
The overhead light was broken inside the cab, and the air conditioning did not work. My check in link would not work, it took forever to finally check the truck in online.DAYSHA H.
Ttiffany s. | Premières impressions
Le client n'a pas laissé de commentaire.CHEMBERLY T.
Le client n'a pas laissé de commentaire.Karlus J.
The customer representative was rude. She didn't acknowledge the customers in the lobby while talking on the phone. I wouldn't rent from this location again.DeSha M.
Le client n'a pas laissé de commentaire.Karlus J.
Le client n'a pas laissé de commentaire.MATTHEW O.
Le client n'a pas laissé de commentaire.STACEY W.
The 26' truck stopped on us twice (once in traffic), the power steering fluid was leaking out which caused the truck to be difficult to turn. I told the 2 gentleman the issues, their concern were " where is the truck". I'll use Budget next time!!!Regina D.
Le client n'a pas laissé de commentaire.Mario H.
Find my air podsANTONIO C.
Le client n'a pas laissé de commentaire.Amy F.
Le client n'a pas laissé de commentaire.FLOYD W.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.Johnnell W.
Let me clarify his rating. 1. I had a Installation appt for 7am. Arrived and was told it was for a drop off. No. That is not what I was told. Manager not onsite and would not return anyone's messages. 2. I called Customer Service and finally got to someone and the Market Presidents assistant â€œLynnâ€ took possession of the situation. 3. Lynn got in touch with the Market President and he arrived at about 11am and put my trailer brake switch on. I recommend Lynn and her boss. But under no circumstance would I recommend this location with this manager. I have filed a BBB claim because of this manager and the inability for the staff of the Uhaul location to own up to the situation. I loved about an hour away and I confirmed that it would be done when I arrive. For me to drop it off would have been unacceptable because of the time and cost factor. I was out over 5 hours to get a 45 minute task completed. This cost me a bunch of money missing work.Barry H.
Le client n'a pas laissé de commentaire.Antario W.
Horrible customer service. The people at that location seem to hate both their job and customers. Never returning there again.CHARLES L.
The motorcycle trailer I rented had been use previously to transport some type of paint. There was paint which had harden on the trailer deck and signs of paint that had spilled on the outside of the trailer.Eddie M.
Have more help cause the line was longkimberly R.
It was my observation this location was severely understaffed for the large flow of customers. There were 8 people in line in front of me and 20 minutes later there were still eight people ahead of me. Someone in line said earlier that morning the line was across the store and out the door.KATHY R.
Le client n'a pas laissé de commentaire.GLENDA H.
Le client n'a pas laissé de commentaire.LaTausha M. | Premières impressions
Needed a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.Roxie H. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony B. | Expérience générale
Le client n'a pas laissé de commentaire.Melisa M. | Expérience générale
Everyone was nice and respectful.DJuana P. | Premières impressions
Le client n'a pas laissé de commentaire.POLENSKI S. | Expérience générale
Ms Kierre was wonderful!Ayanna H. | Expérience générale
Le client n'a pas laissé de commentaire.Latrise S. | Expérience générale
Le client n'a pas laissé de commentaire.Bridget B. | Expérience générale
Great customer service from staff.calvin f. | Premières impressions
Le client n'a pas laissé de commentaire.Gloria W. | Expérience générale
Ms. Kierre provided excellent service for my dad and me two days in a row. Merci!Ayanna H. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon G. | Expérience générale
I was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..Bridget B. | Premières impressions
Le client n'a pas laissé de commentaire.lacherry h. | Expérience générale
The manager and staff was very helpful... They are are courtesy .Janice L. | Premières impressions
Keep doing what you're doing... thanksGloria W. | Premières impressions
Le client n'a pas laissé de commentaire.dandrika w. | Premières impressions
Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.brice w. | Premières impressions
Excellent service ! Customer service reps were always helpful, friendly and professional.shirley m. | Expérience générale
Le client n'a pas laissé de commentaire.Uriah W. | Premières impressions
They where out standing Gentleman,I would recommend anybody to this U-haul facility.DARREN E. | Premières impressions
Excellent service à la clientèleApril H. | Premières impressions
Le client n'a pas laissé de commentaire.Tamika C. | Expérience générale
Le client n'a pas laissé de commentaire.RAVEN M. | Expérience générale
You'll have quality staffJOHN B. | Premières impressions
Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.Enid b. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley M. | Premières impressions
Le client n'a pas laissé de commentaire.Earnestine F. | Premières impressions
Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.LEGAIL L. | Premières impressions
This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.shelia r. | Premières impressions
Have issues with storage & returning truckfolaurasha j. | Premières impressions
Excellent service with very little effortclarice w. | Premières impressions
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