Everything went smooth from start to finish. Good jobJerry R.
Customer Reviews for U-Haul Moving & Storage at Mendenhall
Pour nous contacter
Memphis, TN 38115
(S Of I-240)
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
You charged me 20 $because you were closed when I dropped it off? That's more than the whole ass rental fee.Jake S.
I have used U HAUL n a number of city but this was one of my worst experience first customer service representative was very helpful, knowledgeable and respectful(Keirre) but (Kirra) very sarcastic, impatient and no customer service skills at all. Please don't mix these to young ladies up. The one is good doesn't have bracelet on her teeth .Leon C.
No improvement needed. Ms K was extremely polite, professional and thoroughTerri H.
Le client n'a pas laissé de commentaire.PABLO H.
Le client n'a pas laissé de commentaire.Ladarius R.
Le client n'a pas laissé de commentaire.SHERRY M.
Le client n'a pas laissé de commentaire.Jeremy P.
Le client n'a pas laissé de commentaire.Keaun H.
Everything was amazingAlex D.
Thank y'all so much u all are a life saverJavaris B.
Good customer service ðŸ‘Diaunne A.
Le client n'a pas laissé de commentaire.SHANIKA H.
I booked a uhaul for 12PM in Bartlett. When I showed up, they didn't have one. I showed them the confirmation email with the correct address and time, and they said they didn't have me in the system. I was on hold with uhaul for an hour and a half. They told me they could get me a uhaul for the following day, and I said I need one today. They called me back around 3PM and said they had a uhaul ready today. I went to pick it up but they didn't have the size they said that they did or the size below it so I had to get a 10' uhaul which didn't fit all of my belongings. I had a horrible experience with your company.Brianna R.
Le client n'a pas laissé de commentaire.JOHN D.
I'm not sure what else could have been done to make this transaction any more seamless. The truck was ready at my appointment time and the drop was a breeze and the young lady helping me had outstanding customer service. I would recommend this location to anyone.Darrell E.
When I rented the truck the lady at the counter couldn't take her AirPods out to hear what customers had to say. The answer service reserved the wrong size truck. The manager at this location made excuses for the mistake. The lady that I returned the truck to was very nice as well as helpful. This is her daughter not her. I've rented from this location several times this time with this staff was nothing like the past.PURL L.
Le client n'a pas laissé de commentaire.RENEE S.
They where out standing Gentleman,I would recommend anybody to this U-haul facility.DARREN E. | Premières impressions
Yvonne was absolutely amazing!Karen M.
Le client n'a pas laissé de commentaire.MONA S.
I think call reminders of pickup locations would be helpful.Tashena J.
Le client n'a pas laissé de commentaire.VANITY H.
Excellent service à la clientèleApril H. | Premières impressions
It was okay just didn't have a dolly I ordered.Byron S.
This location is greatLEVONNE R.
My only disappointment was I had a 13 hour drive each way to Tampa, FL and the AC in the truck didn't work. Blew hot air out of the vents and the temps in Florida and Georgia that weekend were in the 90's. The check engine light came on randomly during the trip, and a wrench light (Service?) came on as well. the truck was older and had 182,000+ miles on it. For what I paid for this move on the vehicle I would have liked a better working AC and not having to worry something was wrong with the truck with those lights coming on randomly. The truck was very clean when I got it; the AC was a major disappointment.SHANNON O.
Need More Help In Store ASAP For Faster ServiceMALACHI O.
Le client n'a pas laissé de commentaire.ALEXANDRIA C.
The on line information indicated U-Haul offer discounts for military/veterans and AARP/seniors generally, however this and other facilities did not offer or supply these or other discounts. Given the residual expenses applied, such as after hours services convenient fees, as a carded veteran and AARP senior citizen, across the company spectrum and business volume generated from these groups would be a generous gesture which could boost business volume more.CARL J.
I requested a furniture dolly in my reservation. When I picked up the truck, there were no dollies available. The staff was not friendly or welcoming.MICHAEL J.
Le client n'a pas laissé de commentaire.Randall W.
Great jobDaniel R.
Helpful but not nice. I tried to do a contactless pickup but it didn't work. And I got no explanation, they just redid my registration.Kyle S.
Nice folks, took care of us immediately. The only recommendation I would make would be that they be a little more helpful in helping the customer understand what happens next. (ie, you'll receive a receipt of your drop-off via email, completed contract, etc)JAMES M.
Le client n'a pas laissé de commentaire.CHANCELEY E.
Le client n'a pas laissé de commentaire.James T.
Have more appliance dollies at each location.John T.
Bad customer service rude workersdavid C.
.When reservations are made in advance you should be picking up your reserve equipment .Not U haul counter help stating. that they can't accommodate you .Very bad customer service.I am a preferred U Haul customer.ANGELA K.
Le client n'a pas laissé de commentaire.Taron W.
At this location the sales person Karrie. I guess I spelled her name correctly. She was very helpful and knowledgeable. J'adore.TRAMAINE B.
Le client n'a pas laissé de commentaire.Tamika C. | Expérience générale
The truck cabs were filthy inside. The check engine light was on in the second vehicle I was given because the first one didn't have enough fuel.Jessica H.
Had a great move, will most definitely use you guy's again.KALANDRA W.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.KRISTI S.
More employees working the shift. I had to wait almost 20 minutes to rent a truckAndre F.
Le client n'a pas laissé de commentaire.Cory T.
I reserved a truck for truck share. I stopped by the location the day before to ensure that the truck share option was selected as I had an important appointment the next morning which I needed my truck prior to opening of the uhaul location. The employee assured me that the keys would be in the lock box. Upon arriving at my pickup time, I logged into the website only to find that my reservation had been changed to pickup after the store opened. This delay tarnished my reputation with my client as I was late for my appointment!LATOYA R.
Le client n'a pas laissé de commentaire.Leroy N.
Le client n'a pas laissé de commentaire.Leroy N.
Le client n'a pas laissé de commentaire.Anna M.
Reservations were for one location. Uhual changed my reservation. I had to drive out of the way to pick up and drop off adding additional unwanted mileage that I had to pay for. Will not recommendStephen M.
Le client n'a pas laissé de commentaire.Annie M.
Le client n'a pas laissé de commentaire.christopher H.
Nothing!!! Everything went well, even making the reservation. Thank you so much for being kind and helpful.Elaine T.
Le client n'a pas laissé de commentaire.TYANNA H.
Okay I went over my miles and don't return the truck as planned however the personnel could have told me that I would've been charged 70 more dollars for keeping the truck longer and if I would've known that I could keep the truck 24 hrs at the same rate I would've booked it for that long I wasn't advised that. I felt used at this point from looking at my charges..Kellie B.
Le client n'a pas laissé de commentaire.Nathaniel T.
The person who helped me was incredibly nice and knowledgeable. She also was very concerned that everything was safe and secure. She was great.Kenneth H.
Le client n'a pas laissé de commentaire.Mercedes T.
Better customer serviceRyan H.
Le client n'a pas laissé de commentaire.Bryanjohn S.
Improve customer service during the install of the trailer and even the return of the trailer. The owner himself was quiet and short with me both times. Below average for the many U-Hauls I've been to.BRETT L.
Get a better crew,the manger was not people oriented at all.bad attitudeTisa W.
Very clean and organized facility! I was really impressed with this location, Very friendly and helpful!Danny A.
Le client n'a pas laissé de commentaire.Tierany J.
make sure to have workers on time and staffed.Geneva C.
Le client n'a pas laissé de commentaire.PERCY D.
The customer service agent had a bad attitude and was not courteous at all. He kept ignoring my questions and didn't tell me anything pertinent about my rental he just gave me a bunch of papers.Priscilla P.
Everything was great!Jonathan I.
Inside staff was very niceTRIYOLANDA S.
Le client n'a pas laissé de commentaire.NAOMI W.
The van I received had a very strong oder of smoke and Marijuana. The seats were not vacuumed. I moved girl scout cookies and all of the cases smelled of smoke when I had to give out to parents.Regina C.
no need for improvement excellent service.SYLVESTER J.
Hire people with customer care training that know how to treat people. Your people were very nasty.samuel H.
what is the point of the online check in process if i have to wait in line when i get there?Mark C.
Le client n'a pas laissé de commentaire.Chuck S.
Le client n'a pas laissé de commentaire.Nadella S.
This location is by far the best one I have been to. The stuff is very friendly and helps in every way possible. I will be using them again for sure.Shavekia G.
When I arrived the truck was not ready key wasn't in slot. I'm thankful there where still employees inside because the location was closed. The gentleman did look at my reservation but wasn't happy he had to. We had to wait cause the truck was not ready they still had to clean it. Just was a mess. Didn't actually get the truck till 540pm was waiting since 5Johnny L.
Le client n'a pas laissé de commentaire.Sherry M.
Le client n'a pas laissé de commentaire.FELICIA F.
Le client n'a pas laissé de commentaire.ANTONIO R.
Le client n'a pas laissé de commentaire.MARQUAVIS I.
Le client n'a pas laissé de commentaire.SERGIO L.
That staff was very professional and attentive to our need.SUSAN G.
Tishell was wonderful! Very polite and smiling all the time! She is a true asset to your company... well done!!Miguel P.
Le client n'a pas laissé de commentaire.Carlton S.
Le client n'a pas laissé de commentaire.Richard C.
Return my balance of money at a reasonable time.SHIRLEY Y.
Le client n'a pas laissé de commentaire.Wesley C.
After hour return process cost me to get an extra charge website took 34 minutes to load.JOHN I.
Le client n'a pas laissé de commentaire.CARLOS S.
Le client n'a pas laissé de commentaire.Dhawn B.
Le client n'a pas laissé de commentaire.Ruben L.
Le client n'a pas laissé de commentaire.Cearica F.
Le client n'a pas laissé de commentaire.EDWARD P.
Le client n'a pas laissé de commentaire.RAVEN M. | Expérience générale
Clean up well before the customer jump inPATIENCE F.
Le client n'a pas laissé de commentaire.SUSAN K.
Couldn't rent me a storage unit because of someone else's locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn't mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.JARRIS S. | Expérience générale
Poor storage facility roof was broken.Anjali O. | Premières impressions
You'll have quality staffJOHN B. | Premières impressions
Le client n'a pas laissé de commentaire.chastity w. | Expérience générale
Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.Enid b. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley M. | Premières impressions
I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost 100 $in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.Sharon t. | Premières impressions
Le client n'a pas laissé de commentaire.Earnestine F. | Premières impressions
Ces personnes sont extraordinaires!Ciana C. | Expérience générale
The owner was awesome and very helpful.Ciana C. | Premières impressions
Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.LEGAIL L. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth C. | Expérience générale
When I purchased my storage It wasn't even shown to me. As a proceeded to try to put my things in there they still had a lock on it.Aleeah B. | Expérience générale
This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.shelia r. | Premières impressions
Le client n'a pas laissé de commentaire.Lannette C. | Expérience générale
Le client n'a pas laissé de commentaire.nikisha a. | Expérience générale
Everything was A1!!!Adriane H. | Expérience générale
Le client n'a pas laissé de commentaire.Cody B. | Expérience générale
Le client n'a pas laissé de commentaire.Demarcus R. | Expérience générale
Le client n'a pas laissé de commentaire.Nichelle T. | Expérience générale
Will come back again if I need Uhaul service.Nichelle T. | Expérience générale
Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.Landy S. | Expérience générale
It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.Runetta C. | Premières impressions
Le client n'a pas laissé de commentaire.Kyla S. | Expérience générale
I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and MgrZina J. | Expérience générale
Have issues with storage & returning truckfolaurasha j. | Premières impressions
Excellent service with very little effortclarice w. | Premières impressions
The staff was awesome and very professional thank you all so much.Nichelle T. | Premières impressions
I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!TAMIA M. | Expérience générale
I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.RASHIDA W. | Expérience générale
Perfect!fatima W. | Premières impressions
Professional and polite.Laverne B. | Expérience générale
Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.Laverne B. | Premières impressions
I have no complaints.Cheree C. | Expérience générale
I was very impressed by all the people that work thereJewel A. | Expérience générale
will return.Davonya T. | Expérience générale
The staff was friendly and polite and clear the line in a timely fashion8Denus H. | Expérience générale
Rent went up didn’t like thatJasmine H. | Expérience générale
Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!Landy S. | Premières impressions
It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.Jacqueline L. | Expérience générale
Thank you for everythinglaquita d. | Expérience générale
Service is great. Everything was easy and convient and prices reasonable.Latonya B. | Expérience générale
The staff was friendly.Laquita D. | Expérience générale
Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.Rick M. | Premières impressions
Love everything.Everyone was nice and kind would come back again ThanksKathy B. | Expérience générale
i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soonkatina m. | Expérience générale
*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.Landy S. | Expérience générale
It was great experience with Uhaul.Pruthviraj T. | Expérience générale
Thanks for your helpNolitta J. | Expérience générale
I enjoyed how I was treated. The young lady was very professional.Connie C. | Premières impressions
aMichael B. | Expérience générale
Great customer service!!!Tonya W. | Réservation
Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yetSHAYLA L. | Réservation
Customer service wasn’t great and yalls storage unit was a jokeANIKA P. | Expérience générale
great store and great management team!!! Thank you!!!KEITH B. | Expérience générale
AucunDavid H. | Expérience générale
Courteous, knowledgeable, and professional.Beatrix W. | Expérience générale
Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.Rebecca H. | Expérience générale
Thanks for good job.yilmaz s. | Expérience générale
Great customer service!Charlie T. | Expérience générale
Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yetAnthony H. | Expérience générale
I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!Joseph H. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!