Customer Reviews for U-Haul Moving & Storage at Mendenhall

5078 évaluations

3561 Mendenhall Rd   Memphis, TN 38115
(S Of I-240)

(901) 366-2624

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(901) 366-2624

3561 Mendenhall Rd
Memphis, TN 38115
(S Of I-240)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy M. 
Évaluation :
5

Keep doing what you're doing... thanks

Gloria W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maureen B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Haley R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SIDNEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherrie C. 
Évaluation :
4

More representatives to help with getting the trucks had to stand inside a good 20 minutes before we were helped. Other than that great experience

TINA T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gene V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dandrika w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COLUMBIA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATISSA S. 
Évaluation :
5

Uhaul needs a mega facility with about 200 to 300 trucks available & more of the smaller truck. A discount can be given from time to time, when uhaul doesn't have what you need.

TAMEKA M. 
Évaluation :
1

Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.

brice w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARSHA B. 
Évaluation :
5

Bien

LETONYA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISHA G. 
Évaluation :
2

The inside of the truck front cabin smelled like animal urine.

LATOYA R. 
Évaluation :
4

Each day that I've went up there, the line have been out the door with only 1 person working. Need at least 2 people at all time. 30 to 45 minutes in line.

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEASHEA L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

lacherry H. 
Évaluation :
3

I was told something totally different when I returned the truck

NATRUNDRA H. 
Évaluation :
5

Excellent customer service from the beginning to the end of service.

LATROSSICA W. 
Évaluation :
4

Excellent service ! Customer service reps were always helpful, friendly and professional.

shirley m.  |  Expérience générale 
Évaluation :
5

Truck smelled like a bed of cigarettes

Naveen Balaji B. 
Évaluation :
3

Customer service was okay

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kawanis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Uriah W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Uriah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CORTEZ H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
5

Best store ever

Anthony B. 
Évaluation :
2

U Haul never called to make me aware the location (Southaven, MS) -- and was directed to Mendenhall location in Memphis.... I was scheduled to pick up at 7:30 am and did not get my trailer and on the road until 10 am .... I would like to stress this statement: There was no apology from the staff at Southaven or Mendenhall on the day of pick up or on the day of return. I would like a management member to call me about this

Lucas K. 
Évaluation :
5

Nothing at all!!! Customer service was excellent ❤️

ANGEL H. 
Évaluation :
3

I was charged for a dolly I didn't have

Amber M. 
Évaluation :
2

Better customer service and clean equipment the vehicle I rented was filthy on the outside and the truck I supposed to receive was given to another customer while I was waiting and the clerk apparently didn't know how to transfer an online ticket to be checked out at the time I showed up she was being coached through the whole transaction‼️

Travis J. 
Évaluation :
5

Great employees

Stephen F. 
Évaluation :
5

It was a smooth east transaction. Very polite and professional employee

DIANN M. 
Évaluation :
1

I DID NOT WANT THE COLLISION DAMAGE WAIVER BUT SOMEHOW ENDED UP BEING CHARGED FOR IT ANYWAYS.

Cherish T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LAWANDA R. 
Évaluation :
5

Everything went smooth from start to finish. Good job

Jerry R. 
Évaluation :
3

You charged me 20 $because you were closed when I dropped it off? That's more than the whole ass rental fee.

Jake S. 
Évaluation :
3

I have used U HAUL n a number of city but this was one of my worst experience first customer service representative was very helpful, knowledgeable and respectful(Keirre) but (Kirra) very sarcastic, impatient and no customer service skills at all. Please don't mix these to young ladies up. The one is good doesn't have bracelet on her teeth .

Leon C. 
Évaluation :
5

No improvement needed. Ms K was extremely polite, professional and thorough

Terri H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ladarius R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keaun H. 
Évaluation :
5

Everything was amazing

Alex D. 
Évaluation :
5

Thank y'all so much u all are a life saver

Javaris B. 
Évaluation :
5

Good customer service 👍

Diaunne A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SHANIKA H. 
Évaluation :
3

I booked a uhaul for 12PM in Bartlett. When I showed up, they didn't have one. I showed them the confirmation email with the correct address and time, and they said they didn't have me in the system. I was on hold with uhaul for an hour and a half. They told me they could get me a uhaul for the following day, and I said I need one today. They called me back around 3PM and said they had a uhaul ready today. I went to pick it up but they didn't have the size they said that they did or the size below it so I had to get a 10' uhaul which didn't fit all of my belongings. I had a horrible experience with your company.

Brianna R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

I'm not sure what else could have been done to make this transaction any more seamless. The truck was ready at my appointment time and the drop was a breeze and the young lady helping me had outstanding customer service. I would recommend this location to anyone.

Darrell E. 
Évaluation :
1

When I rented the truck the lady at the counter couldn't take her AirPods out to hear what customers had to say. The answer service reserved the wrong size truck. The manager at this location made excuses for the mistake. The lady that I returned the truck to was very nice as well as helpful. This is her daughter not her. I've rented from this location several times this time with this staff was nothing like the past.

PURL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE S. 
Évaluation :
5

They where out standing Gentleman,I would recommend anybody to this U-haul facility.

DARREN E.  |  Premières impressions 
Évaluation :
5

Yvonne was absolutely amazing!

Karen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONA S. 
Évaluation :
5

I think call reminders of pickup locations would be helpful.

Tashena J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANITY H. 
Évaluation :
5

Excellent service à la clientèle

April H.  |  Premières impressions 
Évaluation :
3

It was okay just didn't have a dolly I ordered.

Byron S. 
Évaluation :
4

This location is great

LEVONNE R. 
Évaluation :
4

Rien

Willie J. 
Évaluation :
5

My only disappointment was I had a 13 hour drive each way to Tampa, FL and the AC in the truck didn't work. Blew hot air out of the vents and the temps in Florida and Georgia that weekend were in the 90's. The check engine light came on randomly during the trip, and a wrench light (Service?) came on as well. the truck was older and had 182,000+ miles on it. For what I paid for this move on the vehicle I would have liked a better working AC and not having to worry something was wrong with the truck with those lights coming on randomly. The truck was very clean when I got it; the AC was a major disappointment.

SHANNON O. 
Évaluation :
5

Need More Help In Store ASAP For Faster Service

MALACHI O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA C. 
Évaluation :
5

The on line information indicated U-Haul offer discounts for military/veterans and AARP/seniors generally, however this and other facilities did not offer or supply these or other discounts. Given the residual expenses applied, such as after hours services convenient fees, as a carded veteran and AARP senior citizen, across the company spectrum and business volume generated from these groups would be a generous gesture which could boost business volume more.

CARL J. 
Évaluation :
2

I requested a furniture dolly in my reservation. When I picked up the truck, there were no dollies available. The staff was not friendly or welcoming.

MICHAEL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall W. 
Évaluation :
5

Great job

Daniel R. 
Évaluation :
2

Helpful but not nice. I tried to do a contactless pickup but it didn't work. And I got no explanation, they just redid my registration.

Kyle S. 
Évaluation :
4

Nice folks, took care of us immediately. The only recommendation I would make would be that they be a little more helpful in helping the customer understand what happens next. (ie, you'll receive a receipt of your drop-off via email, completed contract, etc)

JAMES M. 
Évaluation :
5

Rien

Jeanetta G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHANCELEY E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
3

Have more appliance dollies at each location.

John T. 
Évaluation :
3

Bad customer service rude workers

david C. 
Évaluation :
4

.When reservations are made in advance you should be picking up your reserve equipment .Not U haul counter help stating. that they can't accommodate you .Very bad customer service.I am a preferred U Haul customer.

ANGELA K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taron W. 
Évaluation :
5

At this location the sales person Karrie. I guess I spelled her name correctly. She was very helpful and knowledgeable. J'adore.

TRAMAINE B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tamika C.  |  Expérience générale 
Évaluation :
3

The truck cabs were filthy inside. The check engine light was on in the second vehicle I was given because the first one didn't have enough fuel.

Jessica H. 
Évaluation :
5

Had a great move, will most definitely use you guy's again.

KALANDRA W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTI S. 
Évaluation :
4

More employees working the shift. I had to wait almost 20 minutes to rent a truck

Andre F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cory T. 
Évaluation :
1

I reserved a truck for truck share. I stopped by the location the day before to ensure that the truck share option was selected as I had an important appointment the next morning which I needed my truck prior to opening of the uhaul location. The employee assured me that the keys would be in the lock box. Upon arriving at my pickup time, I logged into the website only to find that my reservation had been changed to pickup after the store opened. This delay tarnished my reputation with my client as I was late for my appointment!

LATOYA R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leroy N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna M. 
Évaluation :
1

Reservations were for one location. Uhual changed my reservation. I had to drive out of the way to pick up and drop off adding additional unwanted mileage that I had to pay for. Will not recommend

Stephen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christopher H. 
Évaluation :
4

Nothing!!! Everything went well, even making the reservation. Thank you so much for being kind and helpful.

Elaine T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TYANNA H. 
Évaluation :
1

Okay I went over my miles and don't return the truck as planned however the personnel could have told me that I would've been charged 70 more dollars for keeping the truck longer and if I would've known that I could keep the truck 24 hrs at the same rate I would've booked it for that long I wasn't advised that. I felt used at this point from looking at my charges..

Kellie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nathaniel T. 
Évaluation :
5

The person who helped me was incredibly nice and knowledgeable. She also was very concerned that everything was safe and secure. She was great.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mercedes T. 
Évaluation :
1

Better customer service

Ryan H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Bryanjohn S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVEN M.  |  Expérience générale 
Évaluation :
1

Couldn't rent me a storage unit because of someone else's locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn't mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.

JARRIS S.  |  Expérience générale 
Évaluation :
1

Poor storage facility roof was broken.

Anjali O.  |  Premières impressions 
Évaluation :
5

You'll have quality staff

JOHN B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chastity w.  |  Expérience générale 
Évaluation :
5

Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.

Enid b.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ashley M.  |  Premières impressions 
Évaluation :
1

I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost 100 $in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.

Sharon t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Earnestine F.  |  Premières impressions 
Évaluation :
5

Ces personnes sont extraordinaires!

Ciana C.  |  Expérience générale 
Évaluation :
5

The owner was awesome and very helpful.

Ciana C.  |  Premières impressions 
Évaluation :
5

Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.

LEGAIL L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth C.  |  Expérience générale 
Évaluation :
1

When I purchased my storage It wasn't even shown to me. As a proceeded to try to put my things in there they still had a lock on it.

Aleeah B.  |  Expérience générale 
Évaluation :
1

This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.

shelia r.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lannette C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikisha a.  |  Expérience générale 
Évaluation :
5

Everything was A1!!!

Adriane H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody B.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Demarcus R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nichelle T.  |  Expérience générale 
Évaluation :
5

Will come back again if I need Uhaul service.

Nichelle T.  |  Expérience générale 
Évaluation :
5

Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.

Landy S.  |  Expérience générale 
Évaluation :
1

It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.

Runetta C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyla S.  |  Expérience générale 
Évaluation :
5

I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and Mgr

Zina J.  |  Expérience générale 
Évaluation :
4

Have issues with storage & returning truck

folaurasha j.  |  Premières impressions 
Évaluation :
5

Excellent service with very little effort

clarice w.  |  Premières impressions 
Évaluation :
5

The staff was awesome and very professional thank you all so much.

Nichelle T.  |  Premières impressions 
Évaluation :
1

I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!

TAMIA M.  |  Expérience générale 
Évaluation :
3

I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.

RASHIDA W.  |  Expérience générale 
Évaluation :
5

Perfect!

fatima W.  |  Premières impressions 
Évaluation :
5

Professional and polite.

Laverne B.  |  Expérience générale 
Évaluation :
5

Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.

Laverne B.  |  Premières impressions 
Évaluation :
5

I have no complaints.

Cheree C.  |  Expérience générale 
Évaluation :
5

I was very impressed by all the people that work there

Jewel A.  |  Expérience générale 
Évaluation :
5

will return.

Davonya T.  |  Expérience générale 
Évaluation :
5

The staff was friendly and polite and clear the line in a timely fashion8

Denus H.  |  Expérience générale 
Évaluation :
2

Rent went up didn’t like that

Jasmine H.  |  Expérience générale 
Évaluation :
5

Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!

Landy S.  |  Premières impressions 
Évaluation :
3

It depends on which staff member was at the counter but the attitudes were horrible. The prices are too high and they don't offer anything more than other facilities.

Jacqueline L.  |  Expérience générale 
Évaluation :
4

Thank you for everything

laquita d.  |  Expérience générale 
Évaluation :
4

Service is great. Everything was easy and convient and prices reasonable.

Latonya B.  |  Expérience générale 
Évaluation :
4

The staff was friendly.

Laquita D.  |  Expérience générale 
Évaluation :
3

Wait time at the counter in the office was very long. Getting into the storage facility was very confusing. Instructions on the procedure for swiping the access cards are needed.

Rick M.  |  Premières impressions 
Évaluation :
5

Love everything.Everyone was nice and kind would come back again Thanks

Kathy B.  |  Expérience générale 
Évaluation :
4

i will definitely recommend the Mendenhall location to friends and family,and i will be using you all service again soon

katina m.  |  Expérience générale 
Évaluation :
5

*Uhaul of Pasadena CA, Raymond Ave.- Jim; Great guy! Very efficient and polite. *Uhaul at Mendenhall Memphis TN, Mendenhall Rd.- Ted & Trey...real gentlemen! Informative and very helpful.

Landy S.  |  Expérience générale 
Évaluation :
5

It was great experience with Uhaul.

Pruthviraj T.  |  Expérience générale 
Évaluation :
5

Thanks for your help

Nolitta J.  |  Expérience générale 
Évaluation :
5

I enjoyed how I was treated. The young lady was very professional.

Connie C.  |  Premières impressions 
Évaluation :
4

a

Michael B.  |  Expérience générale 
Évaluation :
5

Great customer service!!!

Tonya W.  |  Réservation 
Évaluation :
1

Problem after problem!! I was charged extra mileage and gas because I had to go to another state tyo pickup this truck way out o f my way left a message with manager no vall back yet

SHAYLA L.  |  Réservation 
Évaluation :
2

Customer service wasn’t great and yalls storage unit was a joke

ANIKA P.  |  Expérience générale 
Évaluation :
5

great store and great management team!!! Thank you!!!

KEITH B.  |  Expérience générale 
Évaluation :
5

Aucun

David H.  |  Expérience générale 
Évaluation :
5

Courteous, knowledgeable, and professional.

Beatrix W.  |  Expérience générale 
Évaluation :
1

Once my U-boxes arrived in Memphis, TN, my experience was horrible! You cannot reach anyone in the Memphis location and I received terrible customer service when trying to resolve issues.

Rebecca H.  |  Expérience générale 
Évaluation :
5

Thanks for good job.

yilmaz s.  |  Expérience générale 
Évaluation :
4

Great customer service!

Charlie T.  |  Expérience générale 
Évaluation :
5

Informed person at counter I was moving out of my storage unit. She didn't move me out and I was charged for a empty unit. Was told money would be refunded haven't received as of yet

Anthony H.  |  Expérience générale 
Évaluation :
1

I only needed a ubox for a one way move. They added a monthly storage fee and have charged me for an empty box I no longer needed! Nobody will contact me and Dominic will not respond to my inquiries!

Joseph H.  |  Expérience générale 
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Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de libre-entreposage
    Libre-entreposage

    Nous offrons la plus grande couverture en Amérique du Nord!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

  • Icône d'attache de remorque
    Attaches de remorque

    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

  • Icône de propane
    Propane

    Propane service delivered straight to your door!

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