Keep the great customer service upTiera A.
Customer Reviews for U-Haul Moving & Storage at Mendenhall
Pour nous contacter
Memphis, TN 38115
(S Of I-240)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
My initial reservation was cancelled. U-haul was supposed to call me with another reservation but never did. I had to call them back several times before they could tell me anything. The ridiculous amount of charges. I put $20 in gas in the truck only to be charged another $20 when I took it back!LaDeidra D.
Le client n'a pas laissé de commentaire.Kelven B.
Everyone was very helpful. Great job.Brad F.
The guy was great.ellen S.
Have more workers & have the right size trucks on the reservation.TIFFANY V.
Le client n'a pas laissé de commentaire.Fredrick H.
See my email. This location and the front desk staff on my Thursday 8/11 pickup were horrible. I was rudely told to take or leave a broken truck without the equipment I reserved 2 weeks before. I would never use this location again and honestly will find another rental company overall.Gerald K.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.Melissa M. | Expérience générale
Let them know that you cancel reservation's after an hour. Merci!patricia I.
Le client n'a pas laissé de commentaire.TONIE R.
Le client n'a pas laissé de commentaire.JOSEPH H.
Better Customer Service.. Be respectful and professionalJacquelyn H.
Le client n'a pas laissé de commentaire.Ben C.
Le client n'a pas laissé de commentaire.kelly W.
Le client n'a pas laissé de commentaire.William I.
Didn't have what I ordered and very rudeKail J.
Le client n'a pas laissé de commentaire.Sherry M.
Very busy place on a Sunday morning. It took a while to get the staff up and running. Once they were there, the line moved and things got done. Personal were very nice!!Timothy H.
I love this location the staff very professional and nice and helpful. ThanksBRUCE W.
Le client n'a pas laissé de commentaire.Shanicka H.
Le client n'a pas laissé de commentaire.Tijuana W.
Hire more customer support reps; I spent 28 minutes waiting for someone to Chat with for an issue I experienced on being double billed; only to get disconnected less than 30 seconds after the chat was connected because "I was idle in chat"; then another 35 minutes on hold on the phone. I was glad that I was doing both at the same time or I would have really been upset.Byron R.
Le client n'a pas laissé de commentaire.Tim T.
Le client n'a pas laissé de commentaire.Benita N.
Vehicle has engine problems, check engine light on with engine surging. Location was poorly staffed. One person working the desk with 6-8 customers in line. No one there to meet for the return during normal business hours.Jon R.
Le client n'a pas laissé de commentaire.Albert N.
Le client n'a pas laissé de commentaire.Vinicio F.
Le client n'a pas laissé de commentaire.Corderius G.
Le client n'a pas laissé de commentaire.joyce M.
Better equipment. More energy and professionalism from staffEddie J.
Le client n'a pas laissé de commentaire.DONTAY D. | Premières impressions
Le client n'a pas laissé de commentaire.Lashanda R.
Nice workers, facility not nice.Allie O.
The manager was very knowledgeable and helpful but he need some assistance with his line.Adrienne C.
Le client n'a pas laissé de commentaire.Syleigh F.
Le client n'a pas laissé de commentaire.Willie A. | Expérience générale
Le client n'a pas laissé de commentaire.brandon D.
Kept having issues with my card. Storage unit was definitely a lot smaller than expected and I cancelled my contract. Was handed paperwork and was unaware that a map was provided to me to locate my unit. Building could be more well lit. I figured they were automatic lights but in some areas that I walked in the lights still didn't cut onCourtney A. | Expérience générale
Le client n'a pas laissé de commentaire.Jim I.
Le client n'a pas laissé de commentaire.Diana H.
The customer service was complete crap, and uhaul is attempting to charge me more than double the original amount. I will not be using uhaul again. Merci.Caleb L.
Have more employees when returning equipmentjames S.
Keep doing what you doingIVORY J.
Le client n'a pas laissé de commentaire.Lynne Marie B.
Le client n'a pas laissé de commentaire.AARON J.
Le client n'a pas laissé de commentaire.Amaria C. | Expérience générale
I have on problem when I reserve the truck I reserve the truck in south haven but when I got there nobody informed me of no truck available so I had to call around and check so I found one on Mendenhall a lot of miles I had to pay for and travel.Derrick L.
The truck I was given was poorly maintained. The steering was hard to turn. It couldn't go over 40 mph or it would start struggling. It was scratched and dented up. I was very dissatisfied with this purchase. When I asked for another truck she said none were available. .Carla M.
Le client n'a pas laissé de commentaire.Robert L.
Le client n'a pas laissé de commentaire.TERRY P.
Your advertising and online experience is extremely deceptive. Saying a truck rental is "only" $19,95 for a day is an absolute lie. You allowed me to type in a small number of miles on the website with no mention of a mileage minimum until I was in the store. The bare minimum truck rental is $150-ish in a day with the mileage minimum, and your advertising should reflect that. However, staff at the location was great.David Z.
Le client n'a pas laissé de commentaire.MELISSA L.
My sales representative was so kind, pleasant, and helpful in checking me in. I had her jot her name down because I wanted to send UHaul a note regarding her professional service. Unfortunately, I currently misplaced the paper, however, I'm almost certain her name was Alex Newman. She also had a male associate assist in a transaction regarding adding insurance plan. We needed to cancel original payment and then resubmit with insurance payment. It was done with ease and a smile. Please follow up and thank them again for me. They sent me on way feeling safe, my trip was flawless.Luann O.
Le client n'a pas laissé de commentaire.David S.
There was on person in the store from the time that I arrived to the store at 9:00 to 9:35 . He had no sense of urgency and there was a line of five people during this time only two were helped. When I return the male offered minimum assistance and left the storeNatasha D.
Air Conditioning did not work, temperature on that day was 100+ degreesBOBBY B.
I'm trying too understand what or how I filled your truck up exactly across the street from this site but after I had too call and check on why I hadn't received a return confirmation and refund of the deposit after two days had past. Just too get an email stating that you charged me for two gallons of fuel when I took a picture of the mileage as well as the fuel, is beyond me. CYA PPL CYAQuentin H.
Le client n'a pas laissé de commentaire.Justin K.
The customer service person at this location seem to wish customer weren't there. She was a lttile short with the customers, not only me but others in line before and after me.Ronald W.
Le client n'a pas laissé de commentaire.DEBRA W.
They did not have the truck that i rented at first they had to search for a smaller truck.andres C.
They are trying to rob me for more money. They're saying I went over my miles when I know I didn't they are lying about where the gas hand was and where I put it back and the corporate office has yet to address my dispute. So no I would never recommend this uhaul location at all.Jarron J.
My experience at the Union Ave. Mphs, TN location wasn't pleasent at all, the representative there was rude, unprofessional and not the less helpful, with options in reference to major credit cards and debit cards.Elliott P.
Le client n'a pas laissé de commentaire.Sai K.
Le client n'a pas laissé de commentaire.Pamela H.
Le client n'a pas laissé de commentaire.tamiki T.
I was very pleased with the service provided. rented the truck for just a few hours, i returned it with no problems. thank you. .clara B.
Both the gentlemen who received my equipment and the young lady who check me in were very professional and helpfulBobby W.
Le client n'a pas laissé de commentaire.jim P.
Le client n'a pas laissé de commentaire.James D.
Nothing every thing was beautyGwendolyn W.
Good All GoodDemetreus O.
Le client n'a pas laissé de commentaire.Amaria C. | Premières impressions
I first made arrangements to pick up the truck, I arrived about 7: 20am meet a nice employee did the paperwork you I was in and out and on my way.Everythink worked out. Thanks U-HaulGarry T.
Le client n'a pas laissé de commentaire.JOE T.
Keep doing the same as you are doing. Every thing very good robert G.
The uhaul smelled like smoke and the tire pressure light came on while I was driving.Jenny C.
It ran smooth I went in the office when I come back out The dolly was on the hook great job.Roy W.
The service was great at location. I had a bad experience bc I got really sick with Covid and could t unliad the trailer now I can't afford the bill.Sherrie D.
Le client n'a pas laissé de commentaire.KARTHIK J.
Le client n'a pas laissé de commentaire.LaKisha B.
The prices can be misleadingGeorge M.
Customer service sucksASHLEY M.
More staffDouglas D.
Truck had a lot of dings and dents and the steering was very loose.Kevin R.
Le client n'a pas laissé de commentaire.Ernest O.
Le client n'a pas laissé de commentaire.Nathaniel M.
I had a rental (26 ft truck) the week before and after I drove 50 miles and had toy two workersalan W.
Employee's we're not professional, didn't smile or make very much eye contact. The person that checked me in took at least 2 personal calls and a FaceTime call. It took at least 30 minutes for someone to check me out when I returned the vehicle. Overall poor experience at this location.Brian B.
Le client n'a pas laissé de commentaire.Madelyn T.
Le client n'a pas laissé de commentaire.Ashley J.
Allow returns especially if the customer has no use for the items purchased. Everyone else doesDorothy C.
Le client n'a pas laissé de commentaire.Antonio B.
The representative did not walk outside for the vehicle inspection. Told me the truck was parked on the side and to just find it. The truck was not parked on the side, after looking at all the trucks it was in fact in the front of the store. I was not able to take a picture of the crack in the wind shield via the link I was sent for the initial inspection of the truck. After leaving, about 20 minutes later, I was called to come and return the truck because â€œit wasn't supposed to go out and I needed to get another one.â€ After telling them that I was almost at my designation, they said â€œI mean I guess just keep driving it then.â€ No elaborating on why the truck wasn't supposed to be out. After bringing the truck back, 2,5 hours later and only going around 45 total miles, I was charged $328 for my trip, including the cracked windshield that was already there. I tried talking to the manager and he stated that the truck initially came from another location and they would call and see if that location had a note about the cracked windshield, of course they did not since it had been in their possession for a week. The current location did not have a note of this either (shocker). Since I was not able to take a picture during the check in, which no one assisted me with, I was charged for the windshield crack when my trip should've costed less than $100, it cost me $328. This is absolutely ridiculous, insane and so poorly organized. I will never be using Uhaul again.Haley M.
Le client n'a pas laissé de commentaire.tracy B.
Very professional and friendly service.Milton B.
Le client n'a pas laissé de commentaire.garrett G.
Le client n'a pas laissé de commentaire.Ala K.
The staff was polite but they needed more people to assist. I would suggest 3 people on the register and one pulling products. The wait time was extra long. So make sure you arrive early.Kimberly S.
Le client n'a pas laissé de commentaire.EBONY S.
I have only very positive things to say about my most recent experience. The staff was super friendly and made the whole process as simple as possible. 5 star customer service!Timothy B.
I reserved a VAN in Germantown. But I arrived and I was informed to pick up in Memphis where was 10 miles away. I lost 1 hour to pick up the van which made my movers wait for 1 hour. I also drove more than 20 miles with more cost of gasline. I was severely disappointed with UHaul services!Xue Z.
Le client n'a pas laissé de commentaire.paul s. | Premières impressions
Le client n'a pas laissé de commentaire.Kimla A. | Expérience générale
Le client n'a pas laissé de commentaire.Vicki C. | Premières impressions
ILL NEVER RENT HERE AGAINJamie T. | Premières impressions
Le client n'a pas laissé de commentaire.Lori T. | Premières impressions
Le client n'a pas laissé de commentaire.MARCUS F. | Expérience générale
VERY UNPROFESSIONALPamela Y. | Premières impressions
Le client n'a pas laissé de commentaire.Kimberly F. | Expérience générale
Le client n'a pas laissé de commentaire.dedrick r. | Premières impressions
Le client n'a pas laissé de commentaire.Falonte B. | Premières impressions
BienMaria b. | Expérience générale
Some one should show a person how to get in storage bldg or answer the call buttons. Don't assume everyone know. Thank you,Osie P. | Premières impressions
Le client n'a pas laissé de commentaire.lisa s. | Premières impressions
I booked a storage online, 10x20. I got to the location and checked in. Went to find my storage unit before I left, and there was someone already moving into the same unit I had just received. Went back inside and waited, gave me another unit number. I went to check that storage unit and it was a 10x5. I go back inside wait in line once again just for them to tell me they don't have any of the large storage units available. So I was unable to return the uhual or get another storage elsewhere due to it being a Sunday afternoon.Tiffany P. | Premières impressions
Le client n'a pas laissé de commentaire.Emmett D. | Expérience générale
Le client n'a pas laissé de commentaire.tekeia j. | Premières impressions
Le client n'a pas laissé de commentaire.Dijon D. | Expérience générale
The young lady there was very capable and very kind. Thoughtful about choices she offered me.Joey W. | Premières impressions
Le client n'a pas laissé de commentaire.COLEMAN K. | Premières impressions
Le client n'a pas laissé de commentaire.lizzette j. | Expérience générale
Increase staff. One worker was behind the counter for a line of people to the door.Emmett D. | Premières impressions
Le client n'a pas laissé de commentaire.janmine w. | Premières impressions
Le client n'a pas laissé de commentaire.chris m. | Premières impressions
Le client n'a pas laissé de commentaire.Voneshia H. | Expérience générale
Someone broke into my storage unit and stole my expensive tvs pressure washer and lawn mower and took box with my aircraft maintenance tools in there … thousands of dollars worth which took me years of investments now it’s gone… I will never purchase a storage unit through uhaul ever again ……TERIKA T. | Expérience générale
Le client n'a pas laissé de commentaire.sherelle m. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL H. | Expérience générale
I didn't get a chance to use the storage and I went to get my refund the guy that help me wasn't nice at all but the young lady that help me and my mom when we was getting the storage was very nice to usShatoya W. | Expérience générale
Le client n'a pas laissé de commentaire.George O. | Expérience générale
Le client n'a pas laissé de commentaire.shelia r. | Expérience générale
They should make the storage on the ground to make it easier for single mothers No carts to help you moge things into storageRICKEYA L. | Expérience générale
Le client n'a pas laissé de commentaire.tiara g. | Expérience générale
Le client n'a pas laissé de commentaire.Latrice M. | Premières impressions
Le client n'a pas laissé de commentaire.DARRIUS M. | Premières impressions
Le client n'a pas laissé de commentaire.Rodrick K. | Premières impressions
Le client n'a pas laissé de commentaire.Youmika W. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Expérience générale
Le client n'a pas laissé de commentaire.Dianna K. | Expérience générale
So I've had a unique experience at this location, I rented a truck and a unit. I left the keys in the truck and went home after I returned the truck, Alex i believe his name is, was very helpful and amazing customer service. Unfortunately, when I returned to locate the keys, the GM and another associate told me they looked into the truck and no keys were located, I was told that there was nothing they could do to help me. I proceeded to look into the truck and saw the keys where I left them. I don't understand why it was so hard to just go and look for me when I'm the customer and dealing with this issue.lucas P. | Premières impressions
The men that work there are rude with terrible customer service. It's a line to the door and only one person at the counter taking all day and a year.. I'll come back but of I can't do it online.. I don't want it!DJuana P. | Expérience générale
Le client n'a pas laissé de commentaire.Glen L. | Expérience générale
Everyone was so helpful and accommodating!Donovan S. | Premières impressions
Le client n'a pas laissé de commentaire.CRYSTAL H. | Expérience générale
Le client n'a pas laissé de commentaire.Rhonda S. | Premières impressions
I moved my item out of storage at the end of February The clerk never closed out my account and uhaul continues to harrass me. You would think that at the end of February someone would have noted the unit was empty snd discontinued billing me.KAREN N. | Expérience générale
Le client n'a pas laissé de commentaire.inez m. | Expérience générale
Le client n'a pas laissé de commentaire.Dyneshia L. | Expérience générale
The entire staff was rude, unhelpful and appeared to be completely incompetent. The happiest worker seemed to be the guy outside smoking a blunt.Stephane P. | Expérience générale
was mislead by U-haul employee 2 years ago "Carol' located at 3561 S Mendenhall Road, Memphis, TN customer appliances was (supposedly) be in a climate weather storage by, customer was relocating to another state. Family member went last month to move appliances out )double wide refrigerator ) was totally destroyed dued to heat. A 3 year old fridge practically still new was stained and molded bad!! Of course, customer had insurance but the amount paid out wasn't nearly what customer paid out. A well lesson learned to not trust U-haul employees.Sharah E. | Expérience générale
Le client n'a pas laissé de commentaire.LaTausha M. | Expérience générale
Ttiffany s. | Premières impressions
Le client n'a pas laissé de commentaire.LaTausha M. | Premières impressions
Needed a storage unit to accommodate a Disabled customer and was not able to get help. Ridiculous.Roxie H. | Expérience générale
Le client n'a pas laissé de commentaire.Anthony B. | Expérience générale
Le client n'a pas laissé de commentaire.Melisa M. | Expérience générale
Everyone was nice and respectful.DJuana P. | Premières impressions
Le client n'a pas laissé de commentaire.POLENSKI S. | Expérience générale
Ms Kierre was wonderful!Ayanna H. | Expérience générale
Le client n'a pas laissé de commentaire.Latrise S. | Expérience générale
Le client n'a pas laissé de commentaire.Bridget B. | Expérience générale
Great customer service from staff.calvin f. | Premières impressions
Le client n'a pas laissé de commentaire.Gloria W. | Expérience générale
Ms. Kierre provided excellent service for my dad and me two days in a row. Merci!Ayanna H. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon G. | Expérience générale
I was not told where my unit was. I had trouble gaining access to the building where my unit is housed. When I finally got in I saw roaches and a rat trap in my unit..Bridget B. | Premières impressions
Le client n'a pas laissé de commentaire.lacherry h. | Expérience générale
The manager and staff was very helpful... They are are courtesy .Janice L. | Premières impressions
Keep doing what you're doing... thanksGloria W. | Premières impressions
Le client n'a pas laissé de commentaire.Dandrika W. | Premières impressions
Never reviewed my online log in sent a forgot password 5 times never received a email to restart my password. Had to call customer service 4 Times to finally be able to pay my first month bill.brice w. | Premières impressions
Excellent service ! Customer service reps were always helpful, friendly and professional.shirley m. | Expérience générale
Le client n'a pas laissé de commentaire.Uriah W. | Premières impressions
They where out standing Gentleman,I would recommend anybody to this U-haul facility.DARREN E. | Premières impressions
Excellent service à la clientèleApril H. | Premières impressions
Le client n'a pas laissé de commentaire.Tamika C. | Expérience générale
Le client n'a pas laissé de commentaire.RAVEN M. | Expérience générale
Couldn't rent me a storage unit because of someone else's locks being on my unit. after 2 attempts the associate argued with me about the lock that wasn't mine on the unit. Once they located the lock owner i was asked to come back for a third try. Resolution with the manager Was to just cancel my reservation.JARRIS S. | Expérience générale
Poor storage facility roof was broken.Anjali O. | Premières impressions
You'll have quality staffJOHN B. | Premières impressions
Le client n'a pas laissé de commentaire.chastity w. | Expérience générale
Everything went very smoothly-from the rental of the truck to placing my items in storage. Thanks for great service and great workers at the Mendenhall location.Enid b. | Premières impressions
Le client n'a pas laissé de commentaire.Ashley M. | Premières impressions
I was held up from my move for almost an hour while the person serving me seemed to not know what she was doing, took another customer in the middle of my rental, without asking me, then proceeded to take her time with him, including debating a rate increase. On I was finally sent to the unit, it was not as explained on the phone, there was no help in locating the unit, in fact I was given the wrong information, My driver was costing me extra money because of the insanely long delay. After realizing that the building I was sent to did not even house the unit I had rented, I gave up, went back to the office and cancelled the entire rental. By far the worst rental experience ever! I manage a Storage Facility, this was a disgraceful exhibition of Storage Rental. It ended up costing me almost $100 in additional expenses and I ran out of daylight. Train your staff, that is a challenging setup, bad staff only makes it worse.Sharon t. | Premières impressions
Le client n'a pas laissé de commentaire.Earnestine F. | Premières impressions
Ces personnes sont extraordinaires!Ciana C. | Expérience générale
The owner was awesome and very helpful.Ciana C. | Premières impressions
Ms. Carol is great!!! She goes above and beyond to ensure the client is informed and aware of their business at UHaul.LEGAIL L. | Premières impressions
Le client n'a pas laissé de commentaire.Elizabeth C. | Expérience générale
When I purchased my storage It wasn't even shown to me. As a proceeded to try to put my things in there they still had a lock on it.Aleeah B. | Expérience générale
This rating may not apply to the current employees because of the time span. But I was not satisfied with the overall service that I received the day of move-in. I don't usually give bad reviews to companies, but the service that was given during that time was deplorable.shelia r. | Premières impressions
Le client n'a pas laissé de commentaire.Lannette C. | Expérience générale
Le client n'a pas laissé de commentaire.nikisha a. | Expérience générale
Everything was A1!!!Adriane H. | Expérience générale
Le client n'a pas laissé de commentaire.Cody B. | Expérience générale
Le client n'a pas laissé de commentaire.Demarcus R. | Expérience générale
Le client n'a pas laissé de commentaire.Nichelle T. | Expérience générale
Will come back again if I need Uhaul service.Nichelle T. | Expérience générale
Location manager, Ted Sr. is a great guy!! He was always willing to help with any of my concerns.Landy S. | Expérience générale
It was the worse experience I've ever encountered. The staff were horrible. Staff were on their personal cell phone having personal conversation while myself and other customers were being waited on. The staff were extremely unprofessional. Had it not been closing hours I wouldn't have stored my things there.Runetta C. | Premières impressions
Le client n'a pas laissé de commentaire.Kyla S. | Expérience générale
I had several problems and they worked with me to resolve all of them thanks to the Mendenhall staff and MgrZina J. | Expérience générale
Have issues with storage & returning truckfolaurasha j. | Premières impressions
Excellent service with very little effortclarice w. | Premières impressions
The staff was awesome and very professional thank you all so much.Nichelle T. | Premières impressions
I didn't move my stiff iut what is going on!!!! I can't pay my bill!!!TAMIA M. | Expérience générale
I had a few issues, but they were resolved with a call to 1 800 number. Denzel gave GREAT assistance! Very nice, professional young man. The young lady at the counter was sleepy, therefore, slow.RASHIDA W. | Expérience générale
Perfect!fatima W. | Premières impressions
Professional and polite.Laverne B. | Expérience générale
Friendly customer service. Very helpful in acquiring my storage area with plenty of room. Excellent and professional service.Laverne B. | Premières impressions
I have no complaints.Cheree C. | Expérience générale
I was very impressed by all the people that work thereJewel A. | Expérience générale
will return.Davonya T. | Expérience générale
The staff was friendly and polite and clear the line in a timely fashion8Denus H. | Expérience générale
Rent went up didn’t like thatJasmine H. | Expérience générale
Mr. Ted Crawford Sr. professional and most accommodating in every aspect of my needs. Ten stars!!! Two thumps up!!!! Great guy!!!!Landy S. | Premières impressions