Évaluations des clients U-Haul Moving & Storage at Mile High Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage at Mile High Station

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Nicole G. le

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Made a reservation for a different location and received confirmation. Last minute they changed locations to here, miles away from where I needed it.

Kalyn R. le

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Le client n'a pas laissé de commentaire.

James S. le

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Le client n'a pas laissé de commentaire.

Chelsea H. le

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Hi There, When I received the trailer and got to the location where I was loading my motorcycle, I noticed there was a large amount of grease on multiple parts of the trailer. It got all over my hands, clothes, shoes, and new motorcycle. When I returned the trailer, before my return time, there was a U-Haul employee on the lot. He didn’t greet me, and he said something to me while he was blowing dust out of the backs of the returned trucks, but I couldn’t hear over the noise. So I waited a moment for him to finish. He then proceeded to the next trucks and didn’t acknowledge my presence. I finally approached him and asked what I should do with the trailer. He said “just leave it there we aren’t open yet someone will check it in when we are open” I removed the trailer myself, walked it into an appropriate spot out of the way and asked if I was all set. The U-Haul employee said yeah you’re fine to go. I then received a call at about noon time asking if I needed an extension on the trailer. I assured the nice woman on the phone that I’d already returned the trailer, at 6:20am that morning, and she apologized and figured out the situation. While these are minor things, together, they made my overall experience less than great with your location. I’m taking time to provide feedback because feedback is super important for improved success of the team there. I do hope some of the customer service and communication kinks are smoothed out for this location. If little things go without addressing, it could lead to more substantial issues in the future. Best

Audrey L. le

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Le client n'a pas laissé de commentaire.

John G. le

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Le client n'a pas laissé de commentaire.

Rebecca A. le

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The hook up guy was fast and efficient.

mike c. le

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Le client n'a pas laissé de commentaire.

David C. le

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Truck was dropped off with very little effort. Clerk didn't seem to check for damage or check fuel level, only asked where the keys were. Was very happy with fuel economy, got approx. 15 mpg during 500 mile trip. Truck had approx. 22,000 miles and performed very well with no problems. Was very happy with overall experience. Would rent from uhaul again.

Joanne M. le

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Le client n'a pas laissé de commentaire.

David O. le

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The gentleman that took very good care of me, was Joe Sanchez. Very nice, well versed in the business. I would like Uhaul to give him a commendation. Thank you Joe.

Lindsey H. le

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Le client n'a pas laissé de commentaire.

amina b. le

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This location is not the problem, I wouldn't recommend Uhaul as is, we moved across the state, we chose Uhaul because it ofers 3 days , but it ends up being a disadvantage instead, because your stuck with a truck full I'd your stuff not able to park it anywhere including Uhaul itsself, that is a bad business practice, you are considered professionals here, we are the amateurs soliciting your services because we trust you as a business, and that totally breaks the trust, we felt deceived by Uhaul and I want to emphasize, the problem is not the location in Durango, our problem is with Uhaul the business.

ERIC P. le

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When I made my reservation I declined insurance coverage. The guy that checked my in added $24 for insurance which I then had to remove. It lengthened my check in for sure. He got a little testy when I told him I didn’t need it. I had already talked to my insurance agent and he tried to dispute what I was told.

Cathy M. le

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Le client n'a pas laissé de commentaire.

Jennifer G. le

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Le client n'a pas laissé de commentaire.

Susan M. le

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Le client n'a pas laissé de commentaire.

Jeffrey S. le

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Le client n'a pas laissé de commentaire.

Ashlie L. le

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I called in for a same day reservation. They had a truck ready in 30 minutes. The guy that helped us at the counter was friendly and professional. He helped us pick out some boxes and gloves that we needed. When we got to the pick up location, someone was waiting for us and drove our truck up. There was a walk around inspection of the vehicle and we were on our way. The drop off process was also quick and easy. Clean truck, reasonable prices and stellar service. Definitely recommend.

Blake J. le

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Le client n'a pas laissé de commentaire.

Hayden G. le

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I selected the mobile option thinking it would be easier and faster, just what I needed. U-haul mobile is beyond that. It took an extra half hour to get signed up after selecting pick up my truck. None of this was on the directions from the week before when I booked the reservation. Would have been much faster to talk to an employee. Do not use the mobile app. Complete waste of my time.

Sarah L. le

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The rep tried to charge me for 2 days when I was only keeping the van for 24 hrs overnight- they corrected it, but I had to catch the error. I rent from Uhaul a lot, so just annoying to have to double-check work. Overall though I have always had a good experience with this location.

Keith G. le

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Le client n'a pas laissé de commentaire.

Thomas M. le

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Very helpful customer service.

Drew G. le

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Le client n'a pas laissé de commentaire.

donovan h. le

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Le client n'a pas laissé de commentaire.

DONOVIN H. le

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Le client n'a pas laissé de commentaire.

Joseph W. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Customer service was not good. When I walked out to the lot, the attendant took my papers handed me a key and pointed to a van across the lot. The dashboard cover was still on the van and it was pinned in between two other vans. I squeezed through to pull the van out and the gas level was not accurate, no one advised me that there was a process to go through on my phone. I got out of the van and told them the gas level was off and they just said, "check your text messages" and walked away. Very strange experience.

Bryan W. le

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Le client n'a pas laissé de commentaire.

Nicole M. le

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People were super nice and took the time to explain the truck and how to mark damages. Truck was clean when I picked it up. I wish I knew you needed to buy a lock separate from the truck as I thought that was included.

Ryan D. le

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Finding the key drop box after hours was difficult as the "front" door is around the corner/not visible from the truck lot and there is a side door closer to the lot. A sign pointing towards the box on the side door or an additional drop box would have made this easier. Otherwise a positive experience. The folks out on the lot in the morning were friendly and helpful.

Chennelle D. le

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Rented multiple trucks from this location and they have always been great!

Patrice T. le

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Le client n'a pas laissé de commentaire.

Olivia J. le

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The customer service was non existent. The employees were extremely condescending and rude.

Duane S. le

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All in all a smooth and enjoyable experience

Dipankar G. le

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The staff was very friendly and great to work with!

Ira M. le

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Le client n'a pas laissé de commentaire.

Luckas Eduardo C. le

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The csr sold me the wrong equipment to hitch the trailer, told me to go to another location. The other location wasn’t able to process my payment on the same card I used at the first location so needed to go to an atm. The process took three hours, and every person didn’t seem to able to resolve issues or committed to helping me. The last person who attached the hitch was competent as the trailer did not fall off my car. I doubt I will be using U-Haul again.

sam g. le

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Really shitty charge on gas. Pretty sure I was also overcharged per your policies, and I would like to be reached out to. Awful location

Ashley G. le

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Le client n'a pas laissé de commentaire.

Dane B. le

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Le client n'a pas laissé de commentaire.

Tim A. le

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Le client n'a pas laissé de commentaire.

Denaro M. le

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They key for my van wasn’t in its slot, the workers weren’t helpful, and the dolly I requested was not in the vehicle. I’ll never use this service again EVER

Alicia O. le

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Le client n'a pas laissé de commentaire.

heather f. le

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We were charged for furniture pads that weren’t in the truck. I didn’t want to wait in line another 30 min so I called and was on hold for 20 min to tell them we didn’t receive them, I didn’t want to wait for them and I didn’t want to be charged for them.. and of course I was.

Kevin L. le

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The staff at this pickup location are very rude. I will NEVER recommend your services to anyone. Your store, equipment, and people all suck. You can call that the trifecta of suckas.

Jacob P. le

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Le client n'a pas laissé de commentaire.

NANCY B. le

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Would recommend desk service might smile since so good at what she does. Loading car on trIler was EXCELLENT. Thank you

Lisa D. le

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This location is incredibly organized and quick. Everyone was very available, friendly, and it was in a really easy location to drive a truck around.

Kendra K. le

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Le client n'a pas laissé de commentaire.

Jonnie T. le

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Le client n'a pas laissé de commentaire.

Jacqueline E. le

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Le client n'a pas laissé de commentaire.

Jeremy J. le

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When I showed up to this location, 6 employees were sitting under a shaded tent doing nothing and not interested in helping. They directed me to park in a handicap spot, then pointed me to a door that turned out to be locked. After several moments of watching me attempt to enter a locked door, I was finally directed to the right door. Upon walking in, three more employees were chatting at the front desk and waited several minutes to acknowledge me. Ultimately, I was given a van and told that it had a full tank of gas. When I got in the van, there was a cardboard cover on the windshield that no one bothered to take off when getting the van ready. Also, the fuel tank indicated the tank was less than 7/8ths full. I took a picture of the fuel gauge. When I returned the van, I filled the tank up to where it was when I picked the van up (and probably slightly higher). I took a picture of what I filled the tank back up to. I indicated to the person checking me out that the tank wasn't full when I picked it up and showed him the picture. He said not to worry about. I later received my bill with an added fuel charge. I immediately emailed the location, as the receipt told me to do if I had issues with the bill, and attached the pictures I took. I have not received any response. While the added charge was relatively small, this is clearly fraudulent business practice. I wonder how many other people are victims of this nickel and diming. This is my first bad experience with U-Haul. I will never go back to this location, and I will consider using a different company in the future.

Zach S. le

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Ordered a 20' van at a Commerce City location, but on Friday they called to change up my pickup location due to not having a 20' van at the original pickup location. Upon arriving at the new pickup location, they had me pay for the van and without telling me prior to payment, they changed my order to a 15' van and said that I was not going to be getting a 20' van as I reserved. You guys are a terrible company with bad customer service, I will not be recommending anybody from here on out to use you guys for their moving services.

Jacqueline M. le

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Le client n'a pas laissé de commentaire.

Sydni B. le

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Le client n'a pas laissé de commentaire.

Andrea R. le

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Le client n'a pas laissé de commentaire.

ROBYN S. le

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After standing in the rain waiting for someone to direct us to our truck, we were given a truck that was smoking from the engine the minute it was started. The radiator was blown and my day was spent in traffic with a dead truck and waiting for roadside help. It was not maintained and should never have been rented. It was unacceptable.

Wendy M. le

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Le client n'a pas laissé de commentaire.

Kyle T. le

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Le client n'a pas laissé de commentaire.

Giselle M. le

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Le client n'a pas laissé de commentaire.

Ellen Q. le

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Surprise fees at end of trip

Allan H. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Clean windows and check wiper blades.

Laura L. le

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Not require that we purchase your insurance since, according to the associate at the rental desk, 'Uhaul won't work with auto insurance companies'.

Randy M. le

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Make drive-up parking more obvious.

LIndsey G. le

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This review is for the Ubox location at 4744 Forest St. Denver CO (which I didn't receive a survey for). I rented the truck from the Colfax location to go get the Ubox and take to my new home. They were 2 hours late getting the Ubox ready, which made me late returning the truck so I got charged extra. They didn't tell me there was an additional charge for the trailer or that I would have to return it to a different location. While my Ubox was at this location, I had to access it 3 times and every single time it was a chaotic mess. Despite scheduling each time, they never had it ready. No one seems to know what is going on over there and it was extremely unprofessional. I have used Uhaul services for almost 20 years and never had a complaint, but now I highly doubt I'll ever use it again.

CURT S. le

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Excellent

Joseph W. le

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It would be beneficial to treat your customers with respect and be up front about the charges you may incur.

Sharon R. le

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Le client n'a pas laissé de commentaire.

Jason B. le

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The attendant I spoke to when I got the truck was rude.

terresa j. le

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Everything was great they hooked my car up i made it to drango safe

Hunter S. le

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Le client n'a pas laissé de commentaire.

Dallas T. le

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My original appointment was at a different location. I understand if the place changed, but I never received a notification of any kind that this happened. I had to drive to my original location to find out it was moved.

Employee C. le

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I don't understand why windows and mirrors inside and outside are never cleaned before you rent the vehicle out to customers. It is one of the most irritating and discourteous thing I experience every time I rent from u-haul no matter what location. Such a simple gesture that adds to a customer's experience and safety.

Kathryn M. le

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The vehicle we were given wasn’t the same as what was on the paperwork. Thankfully I noticed this before departing as the mileage and gas level were wrong on the paperwork

Kelli G. le

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Poorly maintained vehicles.

Kayla H. le

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The employees were all extremely rude and did not know about their products or how items got rented.

steve b. le

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Le client n'a pas laissé de commentaire.

Weston W. le

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Forgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and ti

Frank T. le

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Had to travel 15 miles to pick it up got there they did not have one had to travel another 15 miles to pick it up they knew the night before they did not have it at the first location and did not call me

Harry H. le

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Le client n'a pas laissé de commentaire.

Bob S. le

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Wasn't very close to were I lived and a pain to get to.

Cheryl K. le

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The van was in very good condition. The employees inside the store and outside at the equipment were very helpful.

Jessi B. le

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Le client n'a pas laissé de commentaire.

Robert P. le

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Great place, clean and protected by many cameras.

scott h. le

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Le client n'a pas laissé de commentaire.

Terri P. le

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The front desk people were rude and did not explain things very well. There was only one gentleman who would help with the towbar for the car, and then it still did not work out for us.

Catherine M. le

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Le client n'a pas laissé de commentaire.

Gay J. le

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Le client n'a pas laissé de commentaire.

Esther A. le

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Le client n'a pas laissé de commentaire.

Jalin R. le

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The truck I had, had a broken mirror that I didnt notice til I pulled off and it was flopping back and forth. Very dangerous when I would try to change lanes. Please fix this for the next customer. If I'm not mistaken it was truck DC 1335 N. Thank you!!

William M. le

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Well done

Daniel G. le

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Le client n'a pas laissé de commentaire.

Lili C. le

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Le client n'a pas laissé de commentaire.

terry l. le

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The staff was very courteous, helpful and attentive. This is one of the best U-Haul rental centers that I have utilized. Thank you

Susan L. le

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I had trouble with online check-in and there was a bit of a line that made getting the truck time-consuming. But other than that the rental was great and I was very happy they were able to extend our rental by a day when we could not get access to our new property.

Amanda R. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Le client n'a pas laissé de commentaire.

Tera S. le

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I kept getting rescheduled to different locations. Then I got downgraded from a 15' to a 10' and I had to make more trips and got charged for the extra mileage. Worst uhaul experience ever.

Thomas N. le

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Le client n'a pas laissé de commentaire.

Victor J. le

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Would have given exceptional if not for the way the guy at the counter kept us waiting to retrieve a lost phone. It took him less than a minute to retrieve but made us wait 10 minutes while he assisted another customer who didnt know what he needed.

Charles H. le

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Le client n'a pas laissé de commentaire.

BRIAN M. le

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I verified over the phone that I could pull a uhaul trailer with a budget rental truck. Drove 30 minutes to get there to have the counter person tell me the CEO says no and made me go back home get another vehicle. Wasted 2 hours. Counter person was a smug jerk more worried about visiting with his friends at the counter than taking care of customers. Will never rent uhaul again. Will make sure to tell everyone I can to avoid uhaul.

Andrew C. le

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Great experience here! Nice guy interested in my move. Appreciated it after driving 2000 miles!

CURT S. le

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Le client n'a pas laissé de commentaire.

Ricky N. le

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Le client n'a pas laissé de commentaire.

Maya L. le

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Le client n'a pas laissé de commentaire.

Sara D. le

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Le client n'a pas laissé de commentaire.

William M. le

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1 more register, line was long but it was peak time during moving season.

Garth W. le

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EXTREMELY RUDE STAFF. If you have a policy that customers are required to fold blankets or be charged $25 then that should be explained during checkout and clearly written in the contract. Will absolutely NEVER rent from this location again, nor Uhaul if I can help it.

Kara B. le

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Le client n'a pas laissé de commentaire.

Kelley R. le

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Le client n'a pas laissé de commentaire.

Carla W. le

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Le client n'a pas laissé de commentaire.

Patricia D. le

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Le client n'a pas laissé de commentaire.

Nicholas M. le

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I suggest to become better organized and more efficient. Be sure that the proper materials the customer ordered are the, including all rented Dolly’s, etc.

Diana W. le

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Excellent - smooth !!!!!

Marshall K. le

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Just hard location to get to. Everything else was good.

Kyle K. le

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Le client n'a pas laissé de commentaire.

Catrina S. le

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Le client n'a pas laissé de commentaire.

Kate M. le

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Le client n'a pas laissé de commentaire.

Mark H. le

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I had given all information to pickup the van using my phone. The system assigned the same to me and another person. I then had to go wait inside in a line to correct the situation. This “time saver” was a waste of time. Very irritating

george b. le

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Booking!!!!!! You owe me over BOOKING!!!! 214-796-6466

Luigi B. le

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Reservation definition: to arrange for (a room, seat, ticket, etc.) to be kept for the use of a particular person and not given to anyone else. I went on Uhaul and reserved a 10' van only to get to my pick up location and be given a 9' van. This caused me to have to make 2 more trips which added miles to my total bill. I asked the gentleman working the counter why and he told me they didn't have any 10' vans. Why would the website let me reserve a 10' van if one was not available at the store. Then I go outside to the pick up spot and there is 6 10' vans outside. Those same 6 vans were still in the same places when i came back to drop my truck off. This is my second poor experience with Uhaul with poor customer service. In the future I will try on of the competing companies.

gregg m. le

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Le client n'a pas laissé de commentaire.

george b. le

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Reservation process stressed the hell out of this Cardiac patient. Spend hours on the phone!!!! Deserve Rebate Check for STRESS!!!

Keith R. le

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Reservation was screwed up from the call center. I needed the vehicle all day and they booked until 1pm. They had me phone number wrong even after we corrected in in the call, so I didn't get me confirmation call or text. Diego did what he could to help even after I was a jerk.

kevin r. le

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I got the biggest run around every in my 55 years on this earth! I will never rent from your company again, I was lied to several times before and during my experience! I’m scared for life!

Stephanie C. le

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Le client n'a pas laissé de commentaire.

Paul K. le

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Rude at check out and complained about the 45 minute cancellation when there were 15 trucks in the lot.

Georgia S. le

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Le client n'a pas laissé de commentaire.

Giselle M. le

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Le client n'a pas laissé de commentaire.

Joseph K. le

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Le client n'a pas laissé de commentaire.

Manuel G. le

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Great people employed there

jim M. le

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Very convenient.

david g. le

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Keep up the good job it shows. Thanks!

ROD H. le

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When making the reservation, I was informed that I could pick up the rental equipment at a location closer to my home. Upon arrival at that nearby location, I was informed that the pickup was at a location very far from my home. No notification was given of the change.

loretta m. le

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Le client n'a pas laissé de commentaire.

Thomas O. le

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Le client n'a pas laissé de commentaire.

Teri H. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Le client n'a pas laissé de commentaire.

Gary G. le

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Le client n'a pas laissé de commentaire.

Jeffrey W. le

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Le client n'a pas laissé de commentaire.

anthony k. le

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Le client n'a pas laissé de commentaire.

Larry S. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Aj F. le

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Le client n'a pas laissé de commentaire.

Richard S. le

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The only complaint is that they charged me to insure the trailer and I didn’t ask for insurance.

Matt B. le

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Waited over an hour to get my vehicle when I had checked in before hand. Unacceptable. I won’t be back. Using a different moving service next time.

James P. le

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Service was fantastic

rhonda W. le

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The uhaul trailer was clean but it had a leak. When we got to our destination all of the boxes at the bottom of the trailer were wet from water. We were moving to a third floor apartment with no elevator so moving wet soggy boxes were not a good experience and pictures have been ruined.

Alexis B. le

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Our U Haul leaked and damaged some furniture during our trip from Denver to New Jersey; U haul did not notify me that my requested pickup location had been changed, however, the staff were very friendly and helpful and were able to move my reservation to the original location

benjamin h. le

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Staff were very friendly and helpful.

Kim F. le

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Le client n'a pas laissé de commentaire.

TIMOTHY F. le

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I little bigger dropbox for the keys might help :)

Ky W. le

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Le client n'a pas laissé de commentaire.

Ashley W. le

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Le client n'a pas laissé de commentaire.

Corey A. le

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👍

Nejc S. le

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I have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.

susan w. le

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The unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn’t done prior

Chris A. le

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Cost and location was ideal

Rogelio H. le

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The trail performed as expected. However, I had to wait for an hour and a half at a Uhaul facility until five calls later, including hangups, I was told to go to a different facility.

Thomas B. le

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This storage facility provided us with a convenient location to keep our extra household goods during a period of transition.

megan l. le

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Moved from Tennessee to Colorado. After our 31 hour drive, we go to return the truck and were solicited for money by Paul Sanchez, then he yelled at us for not giving him anything. It was real weird.

jitendra s. le

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This location staff bothers the emergency contacts by calling them even if you miss a single call from them even if it is not an emergency. First they don't do the right thing. greedy staff!

antrion k. le

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Thank you for everything happy hoildays from antrion Kennedy bye

John L. le

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Good

Carey E. le

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Thank you so much for all the help over the last few weeks ! The free month of storage was amazing !!!!

Jonathan Z. le

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Good service.

Katrina G. le

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Awesome

Kirsten S. le

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Very long lines both times I came in, not enough staff working the front desk. The elevator for the storage rooms only goes to the 3rd floor so I had to climb steps to move into my 4th floor room.

Shannon S. le

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I never stayed there. I called and cancelled this order over the phone and also online multiple times and I still received this survey. There is something wrong with your reservation system.

Paula T. le

Évaluation :

Thank you so much to Aaron Ybarra for all you help. He was very helpful in finding just the right storage unit for my needs.

william b. le

Évaluation :

Great facility, friendly service

Andrea H. le

Évaluation :

Very nice staff to work with. Very helpful

teresa g. le

Évaluation :

Bad place to store (we got floated), moved to another place far from entrance and made us pay the same $$$. Bad elevator system Bad customer service at the location and online, so hard to talk to so

Jennifer R. le

Évaluation :

I had my storage here for almost a year, and used these trucks to move. I never had any problems with my storage. My recent moving out experience was streamlined and excellent. Great service.

Son P. le

Évaluation :

Customer service was good but each phone calls had me waiting 10 minutes+. Other than that the process was smooth.

Rebekah G. le

Évaluation :

Parking around the building is extremely limited. Other than that, we had a great experience with the Mile High Station location.

KYLE J. le

Évaluation :

Wango Bango.

Amanda D. le

Évaluation :

I enjoyed my experience at Mile High Uhaul.

David D. le

Évaluation :

Great service. Personal were fantastic to work with at both source and destination locations. Thanks!

John Y. le

Évaluation :

Sorry I had to leave, too far from home and I found a unit in my complex for less money. These are the only reasons I left.

WARREN S. le

Évaluation :

ok