Customer Reviews for U-Haul Moving & Storage at Mile High Station

Évaluation :

1

Trailer needed to be serviced

Évaluation :

5

Very professional and easy to deal with while we rented!

Évaluation :

5

I think I performed under the time I paid for will I get a refund?

Évaluation :

4

More customer parking

Évaluation :

5

Samantha is very professional, Kind, and great communication!

Évaluation :

4

help with key pick-up clarity

Évaluation :

2

Staff very rude and seemed put out when asked questions. They didn't take us to the unit; we had to find it ourselves. A bit bothered that we had to go across town to pick up the unit when we reserved it at a location convenient to us. I also found it objectionable that the cost of a 10 foot trailer was the same as a 26 foot trailer that we had rented earlier. Not sure if I will use U-Haul if necessary in the future or not

Évaluation :

5

Easy to drop off

Évaluation :

5

This was not the truck or location of our original reservation. Because someone didn't return a truck on time, it created a domino effect, which was VERY stressful. We had originally reserved a one-way truck and then ended up with a truck which was not one-way because that is all that was available and had to drive 180 extra miles to return the truck along with our car, pay for that extra gas, and waste 6 hours. All of the U-Haul representatives were fantastic, but U-Haul needs to do better with reservations, scheduling, and coordination.

Évaluation :

2

3 of the 4 wheels were loose plus the gentleman that connected me to the trailer didn't make sure I had the proper hitch for the trailer to be connected to

Évaluation :

1

We got a total run around to 3 different locations with very little notice and the truck finally given to my son who ended up renting himself because he got there first had a nail in the tire. He found it and demanded another truck. We asked for a 26' and ended up with a 20' and had to make 2 trips. Not sure I'd use you again...

Évaluation :

2

You double charged me Location is super hard to get to Van was dirty and had small damage Took a long time to get the keys

Évaluation :

1

The guy @ this location just motioned for us to park the truck & we asked him about the key & again he just threw his arm up. NOT VERY FRIENDLY @ all.

Évaluation :

1

It took 30 minutes to pick up a truck when I had already scheduled it on my mobile. After going inside and outside talking to different associates multiple times I finally got the keys to a truck. I wasn't told which truck was mine they just pointed me to a big row. I had to get in several different trucks to test the key. I finally got the truck to turn over. I had to back up a 20 ft truck out of a parking space next to other large trucks. Drop off sucked too. All around bad experience.

Évaluation :

1

Hire competent reservation assistants as mine was so screwed up I honestly can't understand how the woman assisting me confirmed everything twice when everything was wrong

Évaluation :

5

Mr. Gossip De la Rosa us very helpful and on time.

Évaluation :

5

Everything went really smooth. Thank you for making my move easy!

Évaluation :

4

The entire process was super easy

Évaluation :

3

Didn't find out I needed the electrical interface to connect the trailer to my car until I was in the yard. Went back in to buy one only to have to go back in line (long one) to purchase it. The person checking me out at the counter should have asked if I had everything I needed - including the electrical interface when he was completing my rental paperwork. Wasted an extra hour.

Évaluation :

1

Worst people ever. Spent thousands upon thousands on your stupid rentals and all they can do is treat me like a piece of shit. F*#$ uhaul.

Évaluation :

5

Our truck was not cleaned nor organized and we did not notice this until we got to our destination. It's our third time at this location and we didn't have an issue so we trusted everything until today when we saw that the rollaway door wasn't locked and it opened up in the middle of the road. Dollie's and other tools were not tight up and I hope o don't get charged for them as they were all over the place.

Évaluation :

2

Van had no gas when I picked it up, I put in 40 bucks, returned with quarter tank of gas and was only credited $6! Very unfair and not honest of U-Haul.

Évaluation :

3

your online pickup app -for iphone at least - does not work. second time renting and second time cluster. also, way to much friction to verify who i am. whats up with having to call somebody to verify me. all verifying should be done before showing up to your facility. just crazy...

Évaluation :

5

The entire experience was outstanding. Their was a problem with the electrical hook-up and the gentleman working outside handled it promptly and courteously. GREAT customer service!

Évaluation :

5

Samantha was great- clear, easy to deal with.

Évaluation :

2

The guy outside sent me inside the office when I had an online pick up (cut me off id sentence when I was explaining I had a pick up). The girl inside sent me outside because it was an online. They didn't have keys for the van I was assigned and reassigned me twice. They were unsure of the status of their vehicles. The van's gas tank was not full and guy outside didn't do the normal vehicle check with me. Key drop box is a trailer in the parking lot with a slot carved out, not anywhere near the actual office like app showed. These two employees were the laziest non helpful I have ever encountered. I always use this location's services but unsure I will in the future. HAVE THIS LOCATION PROVIDE A PIC OF KEY DROP SO OTHERS CAN LOCATE IT.

Évaluation :

5

The service was great

Évaluation :

5

Such an easy and efficient process - great customer service!

Évaluation :

3

The person behind the counter wasn't very friendly but the two people that hooked up the trailer were great.

Évaluation :

2

The girl at the counter was sitting on her legs w one knee up by her face. It was as if we were bothering her by coming in to rent a vehicle. At the return a different girl let me stand there for 5 minutes before acknowledging me, then said go out side to return the vehicle. There was no body outside to return the vehicle so she said she would email me a receipt.

Évaluation :

5

Great service but was not aware of the online drop off procedure and told me I didn't need to, but I checked my email and realized I did.

Évaluation :

3

Surly customer service reps, truck reeked of cigarette smoke and was in desperate need of a tune up.

Évaluation :

1

I ordered a 20 ft truck for 4/13. When I arrived the counter woman who was completely rude and unwelcoming told me that if I took the 20 ft truck that I would need to get gas because it had less than a mile of gas in it. Not wanting to risk running out of gas and ruining my moving day, she rented me a 15 ft truck which made me have to take 2 trips from storage to my new apt. Overall the woman was the most unfriendly person I've encountered in a long time and I would never let any of my family/friends use this location. I've used uHaul many many times as I move frequently and will be rethinking that after this experience.

Évaluation :

4

The app for picking up and dropping off could be better but the staff at the location are really great.

Évaluation :

5

Everything worked out well for me. Check out did not take long, truck was ready to go. Check-in was also quick and easy

Évaluation :

5

Remind people that you don't have fueling capability. I had a quarter tank to start my timing was off since I had to go to the gas station first.

Évaluation :

2

It is much too difficult to find this address. I drove around for thirty minutes trying to find this address.

Évaluation :

2

Woman was rude. Nobody was around and she wouldn't let us park in an empty spot. Was told twice (after returning tow and after returning truck) that receipt would be sent to email. No receipt was sent, just these surveys.

Évaluation :

2

Guy outside was rude and clearly overworked and decided to be sarcastic and unhelpful with me.

Évaluation :

1

The man on the yard was a lunatic. He yelled and screamed at me for not watching him flail his arms in some attempt guide me backing into the trailer. I don't need help from a bum. This guy screamed and yelled at me the entire time I was hooking up and as I was leaving the lot. He also sold me a U-Haul 2 inch ball for $15 cash before he started his meltdown. I assume he stole that from the store.

Évaluation :

4

¡LARGER Inventory, closer to my pickup point!

Évaluation :

1

Very unclear on pricing/pickup procedure. Process was stressful and unorganized. Workers did not seem pleased to even be there. Will not be using uhaul for future moves.

Évaluation :

2

Train your customer service staff to treat their customer with respect and dignity. I was having trouble with the mobile app and went inside your retail store/customer service area and was treated rudely by representatives. They were not helpful. No smile or cheery greeting . I will never rent a truck from this location. I will try one of your other locations for any future moves.

Évaluation :

3

I received my uhaul truck on empty. I took photos I was in a rush and realized it was on e. I hardly made it to the gas station. It was my first time renting a truck I should have stopped and checked everything but I was in as rush I needed to leave.

Évaluation :

5

Coffee and donuts

Évaluation :

5

Gonzalo was so nice and helpful when checking us in!

Évaluation :

4

Car hauler trailer was not in ood condition. Both front wheel hold down straps worked loos during travel.

Évaluation :

3

The key return process was very frustrating. The website showed a stock image of a key return box that was literally nowhere to be found on the property. We would never have found the key return box had there not been another customer there with more familiarity we would have never found it. Everything else was simple and easy, but the key return process was the icing on the cake and ruined the night at 10pm when we were exhausted from moving.

Évaluation :

4

Yard guy got in my face about some issue I was having with the app when I was trying to check in. “Why are you so pissed? You seem pissed!” And then proceeded to warn me to not have a negative attitude with him. I literally was not engaging with him, trying to work through the steps in the app, a bit irritated, and he just got in my face about my ‘attitude'. My attitude is back off and let me get my damn truck, jerk! I felt like I was being harassed, then asked why I was responding negatively, and then sort of criticized for it. Yes I do respond negatively to being harassed. Too fucking weird!!!! Other than that, the location is close to me, the availability is always good, trucks are clean. Everyone else seems normal. Second time I've had the same interaction with this guy. I will avoid him in the future.

Évaluation :

5

Nice people working

Évaluation :

5

I left my garage door opener in the cup holder! When can I come pick it up from the van!?

Évaluation :

5

Excellent

Évaluation :

3

Communication between stores was poor. The location we picked up from charged us for a dolly that they didn't even have and then at the next location we had to go to in order to get a dolly they also charged us.

Évaluation :

5

I needed a trailer on short notice and they were able to provide quickly. Merci.

Évaluation :

5

Very friendly and made my return extremely easy.

Évaluation :

5

Aucun

Évaluation :

1

First off they transposed my phone number wrong so they were not able to get ahold of me so they cancelled the order. When I called to find out what happened they tried to correct the issue but I was not able to get the correct sized truck and still charged more then I think was fair.

Évaluation :

5

The ladies that helped me were great and the lot guy was great as well!

Évaluation :

5

This is a comment about the Regional Representative in Denver. I made a reservation on Tuesday morning for a Wednesday pickup. At the time there were no equipment available and I checked the box. About an hour later the Reginal Rep called me and informed me there were none available to go out of state in the Denver Area. She offered me one in Gunnison, Co. a 3,5 HOUR drive each way I asked about Thursday. She said no equipment available until April. Wednesday morning, I tried the U-Haul Reservation again and there was a 4x8 available on Lower Colfax. I grabbed it, called Gunnison to cancel that reservation and thanked him. I profusely thanked the people at Colfax. The problem here was the Reginal Representative: Instead of putting me on a waitlist for a returned trailer, she blew me off by giving me a trailer 300 miles away (round trip) and a full day to get it. Her service was POOR.

Évaluation :

3

The gas tank was only half way filled

Évaluation :

2

Reservation made 3 weeks prior to requested date. My plan was to drive 250 miles from home, pick up a trailer, load it up and bring it back home the same day. On the rental day, I was 50 miles from my scheduled destination to pick up the rental when I received a notification that I needed to contact customer service as soon as possible. I did and the agent informed my rental was not available. After she suggested options, I told her that getting a trailer was the only option that would work for me. After about 30 minutes she located a trailer that was larger than what I had reserved and no additional fees would be assessed. I really appreciated that and I headed to the alternate location. When I arrived there, the customer parking area was unclear to me from the direction I came in from and I pulled into the yard. The yard foreman came up to me and told me where to park and then told me to pull up to another area. I started to do so and he flailed his arms, shook his head, and told me that I could not understand plain English. I understand getting frustrated with customers at times, and I know he did not understand the situation that I was in as just 10 minutes prior to that I did not know if I was going to have a rental available, but his customer service skills could use a little polishing in my opinion. I was just off a 45-minute phone call with your customer service rep and thought I was good to go as I pre-paid and was checked in already. Once I realized he wanted me to go into the office, I did so and that gentleman was super helpful and considerate and I appreciated that.

Évaluation :

4

It's was great but the hours of not being able to enter anytime were not fair especially for people that worked odd ball hours

Évaluation :

1

I will send a separate email.

Évaluation :

5

The lady at the front desk was very knowledgable and friendly

Évaluation :

5

Excellent service. Thank you.

Évaluation :

2

Awful experience. Never again.

Évaluation :

3

Thank you for the opportunity, not certain why slowly price increase for monthly storage?

Évaluation :

1

Worst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.

Évaluation :

3

When I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it's not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our items

Évaluation :

5

I was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.

Évaluation :

3

Parking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.

Évaluation :

5

The staff is always great and super helpful.

Évaluation :

1

Customer service completely disrespectful and rude.

Évaluation :

5

Excellent

Évaluation :

5

Diego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.

Évaluation :

5

Easy to setup and staff was exceptional focusing on the customer.

Évaluation :

3

The owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.

Évaluation :

3

Didn’t really give instructions on drop off of u-haul

Évaluation :

3

Good. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.

Évaluation :

3

The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.

Évaluation :

1

Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Merci!

Évaluation :

3

The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.

Évaluation :

1

My property came up missing from my unit, druggies hanging around, rude staff, staff violated contract

Évaluation :

5

Check in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.

Évaluation :

5

The staff, especially Adrian, was very helpful.

Évaluation :

1

Overall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.

Évaluation :

1

We reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.

Évaluation :

3

Was still charged after cleaning out the storage

Évaluation :

1

They very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA

Évaluation :

1

When we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.

Évaluation :

4

Great experience. Sam was very helpful and courteous at check-in.

Évaluation :

1

My Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn't work or they just didn't care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn't making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn't pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I'll write down peoples names, they couldn't give me an identification number or obviously the last name so I would say "hey I talked to Karen from corporate" "Oh OK will wait for those notes to show up in our system" next day talk to a new employee, explain what happened. "we don't have a Karen here" I understand you don't have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you'd fix it and she left notes." And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn't even next off a couple hundred bucks. For everything we'd been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn't get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let's just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that's fine. But if you've never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn't for me everywhere else was just amazing.

Évaluation :

5

Nice people and very clean

Évaluation :

1

I had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.

Évaluation :

1

I would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.

Évaluation :

1

Lady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn't start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10' X 5'. It was much smaller. The door was around 32". No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.

Évaluation :

5

Very friendly staff

Évaluation :

1

Nickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."

Évaluation :

3

There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.

Évaluation :

5

Very helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.

Évaluation :

1

Elevator were locked had to carry all my stuff up and down the stairs

Évaluation :

5

We had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.

Évaluation :

5

I had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location

Évaluation :

5

Everyone throughout the process was very helpful and friendly

Évaluation :

5

The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.

Évaluation :

5

Easy move in. Friendly and helpful staff.

Évaluation :

5

Everyone could not have been more helpful and friendly.

Évaluation :

5

Thank you for the support during uncertain times. :)

Évaluation :

5

I had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.

Évaluation :

4

With a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)

Évaluation :

2

I rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.

Évaluation :

5

Very nice and helpful 👍🏽

Évaluation :

5

Thanks !

Évaluation :

3

Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.

Évaluation :

1

I've never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I'd imagine it's already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.

Évaluation :

2

My order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn't know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn't happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would've looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn't find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could've been moving.

Évaluation :

3

It smelled strongly of weed in the facility which was weird, not sure where that came from. It said it was a max security facility but it was really easy for anyone to walk into the garage. Also the facility itself was really janky compared to other similarly priced storage facilities I have used - the floors were awful and uneven so super hard to push the carts, and I was surprised that we had a chain storage unit instead of a walled in one, it makes me more nervous that someone will try to break in because they can see what is in the unit. Also the way the unit door locked there is still a large gap between the door and door frame even when locked as tightly as possible with a chain. Can't complain too much though because got a free month

Évaluation :

3

I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.

Évaluation :

5

great customer service

Évaluation :

4

Only downsides were that the elevator didn't go up to the 4th floor & theres only 1 loading area so we had to wait over an hour sometimes for other people to finish.

Évaluation :

4

Everything was great, little problem with the elevator while putting things in storage. The girl at the front desk was rude and not helpful whatsoever. But the elevator was fixed and we finished.

Évaluation :

5

Very prompt and courteous

Évaluation :

5

Merci.

Évaluation :

2

This location is hard to access and there's nowhere to park.there's very limited space where you can load and unload your belongings. The staff was okay however not the most friendliest place.

Évaluation :

1

I rented the storage unit on Friday 12/13 so I can have access after-hours on Sunday 12/15. The storage facility put a lock on the door and I wasted money for hired help

Évaluation :

3

Honestly, U-Haul has a great storage facility. BUT they are almost three times more expensive than other storage facilities that offer the same amenities. That's the only reason I don't recommend them

Évaluation :

5

Everything was outstanding!

Évaluation :

1

Wasted time and energy. Did not make sure my family could fit our belongings into the storage

Évaluation :

5

Tony is amazing! He was so helpful! Willing to go out his way too please customers. Thank you so much for everything. I forgot the girls name but she was a big help too!

Évaluation :

1

First they forgot to charge my card forcthrv

Évaluation :

1

After 3 months all my stuff was covered in rat droppings.

Évaluation :

1

There are stairs everywhere instead of ramps,making my move so much worse/inconvenient having to drag heavy items up and down stairs.Also,it was probably 100 degrees which made it even more miserable

Évaluation :

2

Manager of this facility is very rude. Condescending on the phone and attacks any unhappy customer. Numerous homeless people come in the open bay door all day long and use restrooms and sleep.

Évaluation :

1

The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20 % discount for being a member of the AARP Club.

Évaluation :

1

Forgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and ti

Évaluation :

5

Great place, clean and protected by many cameras.

Évaluation :

5

👍

Évaluation :

5

I have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.

Évaluation :

1

The unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn't done prior

Évaluation :

5

Cost and location was ideal

Évaluation :

2

The trail performed as expected. However, I had to wait for an hour and a half at a Uhaul facility until five calls later, including hangups, I was told to go to a different facility.

Évaluation :

4

This storage facility provided us with a convenient location to keep our extra household goods during a period of transition.

Évaluation :

2

Moved from Tennessee to Colorado. After our 31 hour drive, we go to return the truck and were solicited for money by Paul Sanchez, then he yelled at us for not giving him anything. It was real weird.

Évaluation :

1

This location staff bothers the emergency contacts by calling them even if you miss a single call from them even if it is not an emergency. First they don't do the right thing. greedy staff!

Évaluation :

5

Thank you for everything happy hoildays from antrion Kennedy bye

Évaluation :

5

Bien

Évaluation :

5

Thank you so much for all the help over the last few weeks ! The free month of storage was amazing !!!!

Évaluation :

4

Good service.

Évaluation :

4

Awesome

Évaluation :

2

Very long lines both times I came in, not enough staff working the front desk. The elevator for the storage rooms only goes to the 3rd floor so I had to climb steps to move into my 4th floor room.

Évaluation :

1

I never stayed there. I called and cancelled this order over the phone and also online multiple times and I still received this survey. There is something wrong with your reservation system.

Évaluation :

5

Thank you so much to Aaron Ybarra for all you help. He was very helpful in finding just the right storage unit for my needs.

Évaluation :

4

Great facility, friendly service

Évaluation :

5

Very nice staff to work with. Very helpful

Évaluation :

1

Bad place to store (we got floated), moved to another place far from entrance and made us pay the same $$$. Bad elevator system Bad customer service at the location and online, so hard to talk to so

Évaluation :

5

I had my storage here for almost a year, and used these trucks to move. I never had any problems with my storage. My recent moving out experience was streamlined and excellent. Great service.

Évaluation :

4

Customer service was good but each phone calls had me waiting 10 minutes+. Other than that the process was smooth.

Évaluation :

3

Parking around the building is extremely limited. Other than that, we had a great experience with the Mile High Station location.

Évaluation :

4

Wango Bango.

Évaluation :

4

I enjoyed my experience at Mile High Uhaul.

Évaluation :

5

Great service. Personal were fantastic to work with at both source and destination locations. Merci!

Évaluation :

5

Sorry I had to leave, too far from home and I found a unit in my complex for less money. These are the only reasons I left.