Customer Reviews for U-Haul Moving & Storage at North Nevada

5 671 évaluations

3105 N Nevada Ave   Colorado Springs, CO 80907
(Across From VASA Fitness)

(719) 632-4695

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(719) 632-4695

3105 N Nevada Ave
Colorado Springs, CO 80907
(Across From VASA Fitness)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Best facility

sava k.  |  Expérience générale 
Évaluation :
4

Every one was help[ful and considerate.

David S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
2

Felt like a criminal to do business with Uhaul

William M. 
Évaluation :
2

Scanner at the door after hours is a joke and doesn't even work and took about 50 tries or more for it to even work.

Josiah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david F. 
Évaluation :
4

Friendly customer service folks. Very quick and efficient for a busy uhaul location.

Matthew N. 
Évaluation :
5

Fast, friendly and very helpful.

Chad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
3

We were charged for truck coverage, when we declined it at the time of checkout. We returned the truck at the 24 hour drop box, which was smooth, but there was no way to contest this additional charge. We used the truck a total of about 3 hours, and drove 24 miles. Ended up being over $60. Mileage and rental, we expected to pay, but we were disappointed in the additional coverage charge when we asked not to pay that.

Ben J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marius F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill P. 
Évaluation :
5

Joshua was the young man who waited on us. He was very friendly, and helpful. The whole process was so easy from beginning to end.

Bernice F. 
Évaluation :
5

very efficient and polite team members; grateful we returned the trailer early and refunded us one days' rental!

courtney M. 
Évaluation :
3

The people we worked with were friendly, the vehicle was available as reserved, and return was swift

Don G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ruth R. 
Évaluation :
5

Exceptional customer service.

George L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R. 
Évaluation :
5

Everything was great. The best part was returning the vehicle, which took vey little time.

Guy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin S. 
Évaluation :
5

This location was great and the drop off lane was super fast and convenient. The staff member that helped us was friendly and quick.

margaret A. 
Évaluation :
5

Excellent service! Quick checkin. Explained that the low gas mileage was due to having truck in the 'load or towing' position (I could have switched it off). Helpful insight into uhaul thefts and drilled gas tanks that could affect truck availability on next rental.

David D. 
Évaluation :
4

The Gad cap on the uhaul was looped around the gas intake. I was unable to unscrew the gas cap.

Samuel B. 
Évaluation :
5

I have rented at this store many times in the past and always dreaded going there. Big change there with the entire staff! They were all so wonderful! Merci.

David R. 
Évaluation :
3

Staff knew when I made the reservation that all vehicles were reserved for the day. And at opening, there were six people in line and one person at checkout.

DAVID A. 
Évaluation :
4

The customer service upon picking up AND returning was OUTSTANDING; informative, clear communicate, thorough, friendly... great experience! Highly recommend this location.

Marlene M. 
Évaluation :
4

We would have preferred to get the truck in the same location as our storage facility. I called earlier in the week to confirm we were set up for this. The location was changed the night before our rental. This is understandle but then we had to pay for many extra miles which seems unfair to us.

Brett K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin A. 
Évaluation :
5

The check in guy was great and friendly

Nico S. 
Évaluation :
5

Great customer service from both employees who helped us at this location!

zachery J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lilly D.  |  Expérience générale 
Évaluation :
5

Very clean and professional receiving area. Friendly and helpful in return the truck. Easy and fun the talk with the owner. I could tell he took pride in his Uhaul business. Uhaul is lucky to have such a representative for the corporations and his own business. Wish him great success in the years to come!

Richard M. 
Évaluation :
5

Very clean and professional receiving area. Friendly and helpful in return the trailer.

Richard M. 
Évaluation :
4

They were very nice and knowledgeable, but no help with price

Karrie S. 
Évaluation :
5

Ash was the very best in terms of knowledge and great personality !!!

sava k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Wayne M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie V. 
Évaluation :
3

This location was fine. Overall I'm dissatisfied with the whole experience because the location of the truck changed twice and moved me close to 15 miles away from where I originally wanted to pick up the truck. Uhaul customer service is horrible. Ill be saving myself the trouble next time and renting from someone else.

alexander W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MacKenzie F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
3

Customer parking

Rosalie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Very professional check in and check out

Christine B. 
Évaluation :
4

Unit was available and accessable when I came to pick up..Employees skilled and well trained. In and out in 15 minutes

DUANE M. 
Évaluation :
5

I have a stock class IV hitch receiver on my truck (2017 Chevy Silverado 2500HD) and the hooks on the safety chains did not fit through the chain holes on the receiver. I had to purchase safety chain quick links to connect the chains. The links cost more than a days rental. Not a big deal but it was frustrating not only for me but for the staff.

Julio F. 
Évaluation :
5

Staff was incredible, they identified that the chains were not hooked onto the axle, we had no idea they were even supposed to be. Very helpful, very knowledgeable and definitely would recommend them again.

Thomas M. 
Évaluation :
4

Go to the brick and mortar store, the phone got me the wrong truck, I needed for several days, and the truck they sent me to was only available for hours not days, Visit the street address for better results.

Ralph H. 
Évaluation :
5

Keep doing what you're doing very satisfied

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles G. 
Évaluation :
5

Such an easy process from check out to return, couldn't have had a better experience.

Brian E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEX R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yolanda G. 
Évaluation :
5

Went great. Quickly received by staff and easy transfer.

Anthony V. 
Évaluation :
5

Ash was professional informative and efficient.

Daniel K. 
Évaluation :
5

Perfect experience, very hospitable and helpful

Christopher B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittni G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAY B. 
Évaluation :
5

Got there and the staff was more than willing to help despite being full. I was treated as if I was the only customer. Merci.

Jesus S. 
Évaluation :
5

Excellent customer service, very personable!

DreVan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Great team really helpful

Brendan M. 
Évaluation :
3

Was moved around 3 times to get the rental and was not sure the final location to pick up. Went to the one showing on the uhaul app and found out was on the other end of town. Added a bit of headache and about 45 minutes on a day of the move. Remove the dolly in the truck when not rented to provide the additional storage space when moving.

James L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug C. 
Évaluation :
3

The after hours return experience was impossible. Whenever I tried to follow the route to find out what to do on an after hours return, it routed me to start the order (start the rental) process. Also, I had challenges with coverage in your location. That may not be your specific fault, but you probablyshould have some signage at the return location that spells out a basic path (Get the key and contract, lock the returned vehicle, this way to the after hours drop box, drop them here). The equipment was reasonably well maintained but there was a puddle of water in the middle of the van rubber mat. Also, your staff was scrambling to get everything done, working very hard. Still being friendly, helpful, and good ambassadors for U-Haul, and actually running to do the next task. Don't blame them for any of what I said here.

Donald G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamela W. 
Évaluation :
5

All went well. Polite friendly service. Everything was well explained. Moving was a breeze.

Martin G. 
Évaluation :
5

The Customer Service at this location was Great , but when I called another location to rent a car hauler for my truck, I needed it that evening, and the Representative never informed me that U-Haul "" does not rent trailers after closing "" which in turn causing me too rent the U-Haul truck an Extra Day and in turn, causing me Days pay for missing work. This Location is on Cenntinial in Colorado springs Colorado.

Rulon M. 
Évaluation :
5

Great customer serv ice - very friendly employees! Both check-in and return were quick and professional. Van was in great shape and just what I'd reserved. The only problem is trying to get out of the parking lot around a blind curve where people speed; it would be helpful to have an exit farther down the property.

Christina P. 
Évaluation :
4

Offer more deals

Ray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CELLIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth L. 
Évaluation :
4

The outside of truck was dirty, the side mirrors had no motorized adjustment capability/dangerous, & the the seats needed vacuumed(dog-hair). The rest of the experience was fine & the people were very cordial. Thank you, for for help.

Leo R. 
Évaluation :
5

Front desk help during peak hours. Though the young lady who checked me in for our vehicle today was a great multi tasker. As the line grew she never showed any tension

Yvonne W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie F. 
Évaluation :
5

Wwe are very happy with the equipment and service.

MAUREEN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mike N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine L.  |  Premières impressions 
Évaluation :
4

Make notes on contracts as requested so drop off location knows what is going on.

Randall E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Nothing, Amusing people work there, its always pleasure to pickup a motorcycle trailer and I pick them up multiple times throughout the motorcycle season. Thanks to your team!

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
5

this location seems to be exceptionally well managed. It was a pleasure working with them and I'll look to them again as I have need.

Cynthia A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah D.  |  Online Move In 
Évaluation :
4

A few months into my storage experience I was told I had to move my belongings from one uhaul storage to another because they had to repair/replace their firefighting sprinkler system. That was a big pain in the butt for me. Other than that, it was fine.

CHRISTOPHER J.  |  Expérience générale 
Évaluation :
5

Good service and easy access

RYAN W.  |  Premières impressions 
Évaluation :
5

Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.

DOUGLAS G.  |  Premières impressions 
Évaluation :
5

Great job UHAUL. You guys are always super busy- and no wonder!

Mark L.  |  Expérience générale 
Évaluation :
1

Very unfriendly and snooty and unprofessional staff!!

BETTY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra E.  |  Expérience générale 
Évaluation :
1

In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.

Carlos C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin F.  |  Expérience générale 
Évaluation :
4

The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.

James W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette L.  |  Expérience générale 
Évaluation :
5

I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.

Benjie D.  |  Premières impressions 
Évaluation :
4

I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.

James K.  |  Premières impressions 
Évaluation :
5

A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.

CHARLES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan M.  |  Premières impressions 
Évaluation :
2

The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.

Trevor S.  |  Premières impressions 
Évaluation :
5

Such a good experience, especially after a long drive. God bless the owner and her crew!!!

Steven S.  |  Expérience générale 
Évaluation :
5

I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.

Harold I.  |  Premières impressions 
Évaluation :
3

The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Linda M.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful.

Annette W.  |  Expérience générale 
Évaluation :
5

first time using them and it was a great experience. ill use them again.

Johnny O.  |  Premières impressions 
Évaluation :
2

I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Amy S.  |  Expérience générale 
Évaluation :
5

We had a great experience with this location, I'm so happy we came to y'all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

Larz c.  |  Expérience générale 
Évaluation :
1

The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

RAY L.  |  Expérience générale 
Évaluation :
5

Staff was very friendly, knowledgeable and helpful at this location. .

JAMIE S.  |  Premières impressions 
Évaluation :
5

Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Curtis B.  |  Premières impressions 
Évaluation :
5

Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

Charissa B.  |  Expérience générale 
Évaluation :
5

Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

sheryl h.  |  Premières impressions 
Évaluation :
4

Great service

SEAN S.  |  Expérience générale 
Évaluation :
5

Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

DENISE A.  |  Expérience générale 
Évaluation :
5

Thank you for all guys. Great team

Richardson P.  |  Expérience générale 
Évaluation :
5

If you need anything from Uhaul then these guys will take great care of you.

James S.  |  Expérience générale 
Évaluation :
5

Excellent services provided by a professional staff and friendly experience.

Richard A.  |  Expérience générale 
Évaluation :
5

We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

James S.  |  Réservation 
Évaluation :
5

Staff was kind, professional and very helpful. Absolutely great team!

Daphne S.  |  Réservation 
Évaluation :
5

Outstanding place.

Timothy R.  |  Expérience générale 
Évaluation :
5

Everything was great!

Anthony T.  |  Expérience générale 
Évaluation :
5

I would like to thank Silas and the entire staff at this U-haul location for everything. They were extremely helpful and professional. I would recommend this location to any and all in the CS area!

Sean H.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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