Évaluations des clients U-Haul Moving & Storage at North Nevada

My phone was being silly as far as checking in for covid protocol and this gentleman from your company helped me with my phone which was none compliant and he got me totally set up in store. I really appreciate his help. Very thankful and that you have a super duper employee.

Change policy on multiple contacts, very difficult to do this.

This is the second time in a month and a half that I have used this location. They impressed me the first time that's why am in fact the second time.

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Van had an oil leak and it leaked all over our new driveway. We had to add oil to the van for it even to keep running. When we returned the van, the staff was skeptical of us and their attitude was that they believed we were lying about the oil leak. That was after I showed them a picture of the stain. We asked for reimbursement for the time, money, and energy this cost us and they did not care. We had to put our own oil in the tank because you did not maintenance your vehicle properly before renting to us. I am extremely disappointed in your customer service. If you would have given me a discount off my mileage as compensation for the oil leak, I would not write a bad yelp review. But now that I got the full bill, I am going to tell the truth about your horrible customer service on Yelp. Never coming back here again.

Nothing. We were second in line, everything was in order. It was helpful to pre-register which saved time for the pickup. I was paying for the trailer when the staff person attached the trailer. I would have liked to practice attaching and un attaching the trailer, even though instructions were provided.

Grady is an outstanding customer service representative for Uhaul.

Register not working properly caused big delays for customers. That's a very basic thing that doesn't happen at other retailers. Truck was changed in the middle of the process, both were difficult to find. You should park them in numbered spots like car rental agencies do. Exterior of truck, including a very dirty windshield, was dirty.

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all good!!!

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You always have my equipment and are nice at check-in and hooking up

Ronnie great help all questions 👍 answered

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1). Don't require a backup phone call to someone who may be busy or sleeping. That's very imposing and I'll check with other rentals before I go through that again. 2). Have the equipment person show you how to disconnect and reconnect an unfamiliar trailer rather than just having them hook it up for you. I had to unhook my trailer and had a very hard time hooking it up again because of a simple mistake I was making.

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I am a regular at this location and do not like having to people get called before you can rent it's very embarrassing..... I have never been denied a rental and follow the rules .

Nothing I always have a great experience at this location cause I remember one young lady from Galleys location.

The return process was quick and easy, very friendly and easygoing. I'll use this location again in the future.

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The gentleman who was working the counter when I went to pick up my truck was extremely rude and unprofessional, as I was standing in line he was speaking to the customers in English as they discussed the rental truck when the customer stated he was going to Cali Richard stated he just came from there at that point Richard switched to Spanish speaking to speak on how he feels about Colorado driver and people in Colorado, not realizing I too understand the Spanish language. Being in customers service I don't see how this is ok in anyway shape or form. I will not be returning to this location as the staff are rude in every way.

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Friendly staff and no issues with equipment nor reservation.

alignment the truck

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employees at this location are very helpful, knowledgeable and respectful. If I'm ever in need again I will use this location. Thanks

we called to say we were running late because of a terrible traffic jam and the rep said that was fine, BUT you charged us for FOUR DAYS! Really not cool! We also had to buy an adapter because the lights wouldn't work on the trailer but it wasn't our truck r, it was the lights on the trailer that needed repair. Why do we have to pay for non working equipment!

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Chris was amazing! He helped us with speedy efficiency and was hilarious to boot.

I originally reserved a 10' truck at 1193 N ACADEMY BLVD in COLORADO SPRINGS for 5:00pm via the truck share where I check in on my phone. Upon arriving at that location and checking in on my phone, I am promoted to go inside to get the keys. Well, once I am inside, I am told that the truck that was reserved for me was out of commission due to expired tags and headlights out and whatever. Already frustrated at this news that U-HAUL reserved a truck for me that could no be used, I am then told they don't have any 10' trucks available and that I must go to another location. Instead of offering me something else and trying to make it right, I am told I need to go to another location and be inconvenienced even more, after U-HAUL made this mistake?? So already upset, I go to this location on Nevada St and then I have to wait in line for 20 mins. As the minutes tick by, I am getting more and more frustrated. I didn't get my truck that I reserved for 5:00pm until almost 6pm, an hour after my original reservation. I made that reservation for that time for a reason, and time was a factor for me. Also, I used truck share because I was under the impression that it would save time, be easier, and more convenient. Boy was I wrong. And did anyone from U-HAUL try to compensated me for this extreme inconvenience, DUE TO THE MISTAKE OF U-HAUL? No, absolutely nothing. Very disappointed and dissatisfied with U-HUAL and this mistake. And even more so that nobody at U-HAUL did anything whatsoever to make this right. And on top of everything, I see two pending charges from each location! I sure hope I don't get charged twice, and I hope you can make this right.

excellent service

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great

We had to change our reservation along and they were very accommodating. They had everything we needed and more available . Uhaual definitely helped us out alot!

The gentleman was very good at checking us in. Very knowledgeable and couldn't believe we were sent away with the trailer in that condition. I want to thank him for being so honest. I'm glad we made it to Colorado safe

The interior of the equipment was clean; the exterior was very dirty. Your no-contact checkin process is needlessly complicated and duplicative; I could have saved a lot of time by sending you a picture of me and the front and back of my driver's license the night before, instead of trying to do it in the car or outside.

Outstanding customer service, friendly staff, and great trailer.

I was over charged 43 dollars because they didn't think I put fuel back in the truck, I showed them a picture and they gave me a refund but I still haven't received it now I'm sitting here with no money. I'm surviving on unemployment due to covid. Then what upset me the most is no one brought up the extra charge, I didn't even see it anywhere until I saw my bank account. I wasn't told I was being charged the extra.

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It took nearly 30 minutes to obtain the truck I had made a reservation for online. We were quite literally the only customers in the store. No greeting or "hello"; instead we got "what do you need". The gentleman '"helping us" was extremely slow and somewhat confrontational when once we had started to become annoyed that this process was taking so long. I had done the exact same process 2 weeks prior in Baltimore and was in and out quickly and happily.

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The check-in with phone was not quite as advertised. Upon arrival, I had to take more photos of myself and my driver's license. It also asked me for my passport, which I do not carry with me unless I am flying internationally. If I'd have known to bring it, it would have been much better. Also, it was not explained that you cannot drive away with the vehicle until you provide a phone number for a reference. That person must answer the phone before you can leave with the vehicle. Because of all of these things, I was a bit unprepared for the process and it took about an hour just to pick the vehicle up. It was not advertised this way. That said, dropping off the vehicle was much faster. The people were nice, and the price to rent a vehicle is really great. Thanks!

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I scheduled my pick-up for 10am, but service was so slow that I didn't get the truck until 1030-1045 putting me behind my schedule and the people that were helping move my things behind their schedule. When I returned the truck I had to wait another half hour just to check it back in. To me this is very unacceptable and I have rented from this location before and never had this wait problem. A suggestion especially for the weekends, have two people at the front counter and two people outside checking out and in equipment to reduce waiting time. I actually saw some people leave because service was to slow.

No problems. Showed them the ramp that falls off so it can be repaired before it goes back out to another customer.

was extremely frustrated at the amount of complications I encountered with this rental. I originally set up this reservation over a month prior to the set date at a location close to me but two weeks from the reserved date I was forced to change my pickup location which increased my drive by about an hour. Then two days before the reserved date the time of the reservation changed to the afternoon which wasn't a workable option because I had hired workers for the morning hours. I then was forced to change locations again to find a truck that I could pick up at the needed time one day before our move. Then during pick up (which was ride share 24-7) the key in the drop box was the incorrect key and the truck didn't have the reserved dolly and pads inside. Luckily it was only 30 min before the store opened. What would I have done if it would have been a pm pick up? With so many moving pieces involved with moving these were not problems I was anticipating having to solve. I almost gave up on uhaul at this point. Please don't allow reservations like this to be made if they can not be followed through on.

On first driving on the lot, clear signs guided me to the return spot. I only waited a short time before an attendant came out checked in the trailer and quickly sent me on my way. Couldn't have been easier.

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Security check of calling someone to verify ID seems inadequate, and at the same time, an unexpected hurdle to renting even a trailer, hardly a theft risk. Secured with credit card in any case. Delayed me by 20 minutes, after calling 3 sibllings.

The staff was very helpful and friendly.

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Don't take up room in the cab with the dolly that can't be moved unless you get charged... It takes up space that was needed for moving

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Both the counter and the loading staff were very courteous, clear, professional, and helpful. It was a pleasure to rent your equipment.

It was a struggle to utilize the truck for multiple days since I was only using it for in town moving but I had issues with my new apartment on when I can move in versus when I had to move out of my last place so I was stuck in limbo for a couple days and everything on the truck They made it difficult for me to extend. Where I had to call the customer service line to get them to extend my truck another two days. when I was speaking to the customer service rep they told me that I was good until Sunday night it is now Sunday morning I returned a truck and I'm told I'm getting charged for another day even though a customer service said I was good till Sunday

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Only problem I had was the return process. I returned it after hour went to uhaul.com and click item return but you need to share your location to make sure you returned it to right location but it would not find my location. That was the only problem

The staff were helpful and understanding of my needs.

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I picked the truck up 3/4 full and when I tried to call to see if it needed to have full tank and they reimburse me or just guess at how much was needed to get to 3/4 the phone line kept being kicked to automated U-Haul corp. instead of exact location. Fortunately my husband came to pick me up and was able to ask them. Otherwise all was great. Scare tactic on $10 insurance coverage even though my insurance covers...I did not get it!!!

Very nice people, well organized and superb customer service.

Nothing. Everyone was professional with great service and patience. Very helpful and understanding.

Horrible customer service, truck Not COVID sanitized . . .bad alignment . . .will NEVER RECOMMENDED UHAUL TO ANY ONE had to go to miles out of my way to get truck and not where it was supposed to pick up had to go to another location. UHAUL SUCKS

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van worked well. Checkin/out was easy and pretty fast

The website was not clear at all what the rental was going to be. I wanted the rental initially for 2 days, but the upon pickup was told that it was only available 24 hours. The website also said nothing about where I would return the truck, so I assumed that I could drop it off anywhere, but it also needed to be at the pick-up location. Mostly, if the information had been communicated more clearly, the experience would have been fine.

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The associate who helped us was phenomenal. She absolutely went above and beyond to help make a very stressful move easier on us. I seriously cannot thank her enough.

All went very well!

A tire on the truck was not inflated. Had to wait ten minutes to get it inflated. Then had to wait 15 minutes to check the truck in. That's not the clerk's fault but it's piss-poor customer service.

Fix the broken stuff

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Everything was great

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Lili Dirksen is a very good customer service representative. She is very efficient and cordial in her work. The fact that this location is open until 7:00 PM is very helpful in scheduling my rental.

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Everything was very easy to process, pickup and pay. Smooth move, plus the truck and cost were perfect for the project! Thank you.

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Registering by phone was simple and easy. Lots of vehicle choices. I was under my estimated mileage and they were able to refund me outside automatically where I dropped the truck off.

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