Customer Reviews for U-Haul Moving & Storage at North Nevada

4980 évaluations

3105 N Nevada Ave   Colorado Springs, CO 80907
(Across From VASA Fitness)

(719) 632-4695

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(719) 632-4695

3105 N Nevada Ave
Colorado Springs, CO 80907
(Across From VASA Fitness)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

I am disappointed that U-Haul can send you to a different location than you chose at sign--up--much further away, and you have to pay the extra mileage for the rental.

Tim F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARRI D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Monty B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
2

Your adverisements on the side of the truck reads 19,95 $ and is small print, plus fees and taxes, as I remember. I had the truck for less than three hours, drove it 30 miles and my actual cost was 60,00 $. You said the truck had 3/4 of a tank when I left. It has just two ticks over 1/2. I spent 30 minutes getting signed on at home before I came and still had 30 minutes to complete all the paperwork when I got to your store. I'm not coming back. Ever.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra E.  |  Expérience générale 
Évaluation :
2

I ordered a 5X8 Cargo Trailer because the website said it was large enough to hold a queen size mattress and box spring. Someone from U-Haul called to say no 5X8's were available, but a 5X10 was. But when I tried to put the box spring in the 5X10 trailer, I discovered it has a smaller back door that the 5X8, so I could not move the box spring. The U-Haul website doesn't list a 5X10 trailer, so I didn't know it had a smaller back door.

LEON N. 
Évaluation :
4

Left tail light that was installed in Colorado Springs, fell out of it's housing during trip. Did not realize it was missing until returned home. MB

Mark B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MIECZYSLAW Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc H. 
Évaluation :
5

Was great! Super fast! And Susan was great!

JORDAN E. 
Évaluation :
1

Due to someone not returning a truck at the location I requested I had to go 10 miles out of my way to another location tacking on even more mileage and pay more. I asked for something to be done about this but they said they could not. This was completely ridiculous that I had to pay more money for something that wasn't my fault.

Sarah F. 
Évaluation :
5

Bring more dollies into the store to rent out along with a rental truck for easier moving into a new home.

Kendra E. 
Évaluation :
5

Keep offering the same support and care that you gave me.

Evan R. 
Évaluation :
1

I made a reservation at a francise location 1,5 miles from my home. At the time of my reservation, they had a local 26ft truck available. Without warning or notification, you moved my reservation to a corporate location almost 20 miles away adding an extra 40 $in mileage. Even the website still showed my reservation at the original location 1,5 miles from my home. In addition, the new location didn't open until 2 hours after the one with my reservation causing me a late start. In addition, they did not have the additional equipment I ordered and was confirmed, the truck could not go above 50mph or it would shake you to death. Lastly I needed to extend and your people were rude, when I asked for a supervisor they said none were available, I said find someone and they hung up on me. I will never use or recommend uhaul again after this weekend.

David G. 
Évaluation :
5

The phone call to someone we know is awkward.

Brenden G. 
Évaluation :
5

Rien

Octavius L. 
Évaluation :
1

It was a very stressful process

Joseph C. 
Évaluation :
5

Nothing everything went smooth

Ryan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Loved the new drive share app made things so much easier

Ravin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

DAWITT P. 
Évaluation :
1

This is a terrible company. We've had critical military moves messed with 3 times in the past 5 years. WE WILL NEVER USE OR TRUST THIS COMPANY AGAIN.

Robert L. 
Évaluation :
1

The location itself was good; however, the on-line check in process was horrible. The clerk made us use the mobile app first when we walked in to check our the vehicle with our reservation in-hand. After 55-minutes of trying to check in, including handing my phone to the clerk to help work through the various error msgs that came up on almost every screen, he finally said he could do it the "old" way and check me in within 5 mins. The on-line check-in process was so bad that where I would normally always come to U-haul for a rental, I'll now look at other options. Need to get this front end process fixed or you're going to drive away a lot of business.

Bruce S. 
Évaluation :
1

Hire capable people. Stop requiring giving a phone a friend. It's stupid. Improve your software, it does not work.

Kit E. 
Évaluation :
1

When I ordered my reservation I made it to a location closest to my house which is 2 minutesaway. When I went to pick up the trailer I was told I had to drive a half hour away to another location which is this location off Victor, they never called or emailed me to notify of this change. After we got everything hooked up by the worker Alex the minute we were getting on the highway the trailer came off the hitch. When it was time to drop off the equipment I called and spoke to Lilly and confirmed it was ok for my Dad to drop off the trailer for me she said it was perfectly fine.. Richard came out and gave my Dad the most disrespectful experience that was 100 % NOT necessary. He had the nerve to try and hold my Dad hostage telling him he can't leave until he got a payment when they already had all of my information When I first checked out with Alex 5 hours earlier. My Dad told Richard we had already spoken to Lilly and she said everything was good. Richard got very argumentative and told my Dad he don't need to do anything. Richard is uneducated and needs to learn some respect. Had we not had that last experience even with the trailer coming off would of been a good experience. I was willing to except that as a honest mistake but Richard topped off the bad experience!. Richard does not have ANY work ethic whatsoever. He is an ignorant person that needs to go to school!

CRYSTAL S. 
Évaluation :
5

Super kind employees!! Would definitely go back!

Jordan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas G. 
Évaluation :
5

The general manager handled my turn-in. Easy-peasy!

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly S. 
Évaluation :
5

This location is very friendly and always excellent customer service

MARK G. 
Évaluation :
5

Very good customer service.

Michael D. 
Évaluation :
5

Your system works perfect and extremely happy with vehicle pick up and check in. I called and asked Lilly (front desk lady) to borrow a broom and dumpster... she was so nice and the African American gentleman that checked us in was awesome too.

Walter L. 
Évaluation :
1

i had a friendly and professional experience

Greg L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JARED S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marge S. 
Évaluation :
5

Very quick registration

Dirk A. 
Évaluation :
5

Excellent service!

CHARLES D. 
Évaluation :
1

The manager actively discriminated against us for being hearing impaired. We were unable to interpret the phone call for secondary backup until quoting the ADA law being broken. On top of that, long wait times while the manager stands around not helping the staff, missed reservation times because of this which is a revolving door once you do finally get to the counter. Also the building has been in perpetual "construction" and the office is being ran out of a mobile mini out on the sun with no bathroom or anything.

Mitch N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tyler D. 
Évaluation :
5

My preferred location. Managed well, friendly professional staff.

Ronda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
2

The guy that served me was impatient and rude. I had to ask someone else to help me.

Jason T. 
Évaluation :
1

In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.

Carlos C.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Caitlin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serena T. 
Évaluation :
4

Trailer needed some suspension maintenance

David B. 
Évaluation :
2

Equipment pick-up 'approval' steps were the most frustrating rental experience I have ever had. The secondary contact, employer verification, passport, 'lease agreement(??) should be fully cleared and vetted BEFORE arriving at the rental facility. This location only begins this ridiculous process AT the rental facility. Frustrating mess is an understatement.

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Janice O. 
Évaluation :
3

the mobile reservation app was adequate. the check-in process was dismal and unacceptable and i had to have the facility staff complete. you need to let people know exactly what information will be needed before they are on-site and trying to finish. i will NEVER use this process again and it affects my interest in using U-Haul.

David A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parker S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID H. 
Évaluation :
2

Customer service agent was grumpy and not accommodating. I had a reservation contract in hand , and he wanted to charge me 50 $more than contract pricing. “Not my problem”, was his attitude. When I asked him to call corporate, his reply “I don't have to do that “. So I called. Only then did he seem to recognize that it was his problem. Corporate told him I was correct and he was wrong. Even then he remained short and grumpy. Granted, it did appear that he was alone and likely stressed, but the attitude will keep me from ever using THAT particular UHaul location again.

Jerry H. 
Évaluation :
3

The rental process was complicated and involved. I cannot imagine if someone was trying to complete it who is not good with technology. Having to take a photo of myself (in the the parking lot) felt really invasive, and then my mom out of state had to be called prior to me taking the truck? If it is necessary for it to be that involved, it needs to be a smoother process. The staff was kind and helpful but we will never use Uhaul again.

Caitlin R. 
Évaluation :
5

Merci

MATTHEW B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gail G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
1

Employees were not friendly. I was told that because of Covid nobody was willing to help me. If I couldn't figure stuff out on the app that was just too bad.

Mike H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS G. 
Évaluation :
1

The entire process from start to finish was terrible. Making the reservation online seemed simple. We looked into the one on powered and got a message saying they were out of the size we wanted but one on fountain/mallard had what we were looking for which was closer to home so better for us. The reservation was done, we submitted the pic of driver's license and got the ok to pick up. Later, we got a call stating they do not have the truck size I needed for the date I needed at the closest location they biggest they have was a 15 foot at north Nevada which is 7 miles from home. I said do you have anything at the fountain and mallard location? They said no. I asked why did I get a confirmation stating it was ok to pick up. Anyway, long story short. I picked my uhaul up a day early and you have to check in online due to covid, cool I get that, but I kept getting error after error and they couldn't give me the keys until I checked in. Stupidest part was the man working was next to me the entire time so why couldn't he just check me in at the computer like normal? Once I got my truck, it was dirty it hadn't been swept out. I asked if I can drop it off at the closer location they said I could but minimum is 300 as a pick up fee. So uhaul rapes you because I'm sure they make most $ off mileage. So they make you pick up at the furthest location. I paid for 16 miles and 14 of that was picking up and dropping off. When I dropped off, I dropped it off 30 mins before schedule drop off. Cleaner than what I got it, and the online drop off said to put keys in drop box, but the lady working said leave keys in truck. I was a little skeptical as Nevada isn't the best area. I hope I never need to move again while uhaul is the cheapest they find other ways to rape you in the ass.

Vivian R. 
Évaluation :
5

Merci.

JAMES J. 
Évaluation :
2

Make sure all functions on the trucks operate properly before renting them out. The driver side windshield wiper did not work on the one I rented and of course it started raining. I had to stop and pull over several times. Very dangerous! The check in process is now all the customer to do. It is very time consuming. When I expressed to the kid behind the counter that I did not care for the new process he responded by saying well it's the same thing if I had to do it. I told him the difference is you get paid to do and I have to pay to do. Not great customer service or user friendly

AMBER D. 
Évaluation :
2

The place is understaffed. There was a long wait time and an insufficient number of people at the front desk.

Lee A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeanette M. 
Évaluation :
3

Online check in is REDICULOUSLY long !! Took close to 45 mins. Enter all of your information,plus a friends name for them to call to verify you are who you say you are(even after they can see who you are) then you go find your truck, then you have to wait for the online person to call your friend,then you get a code to get the key out of a lock box, but before that,you have to enter all of your information AGAIN...then you get the code, walk all the way across the parking lot to get the key, walk all the way back across the parking lot to get in the truck, then you have to look at their pictures of your truck, and the truck,to make sure they match(no new damages) and THEN.......you finally get to leave. Bringing the truck back took about 5 mins. If you are on a time schedule,I would suggest you give yourself and anyone helping you move,some extra time....I DO reccommend this place because the women there were helpful and nice...just be aware of the lengthy check in process online.

Tina M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey H. 
Évaluation :
2

The truck cab wreaked of cigarette smoke. I had to keep the window down to breath. Dirt got in the cab when I had rock loaded. They charged me to have it cleaned inside and out. They went out of their way to look for things to charge me for. I didn't have this experience at other U-Haul rentals.

STEPHEN B. 
Évaluation :
3

I thought the entire U-Haul experience was quite pleasant. I was surprised how well-run and efficient the process was to rent the vehicle. I will consider doing this again when I need to haul something that will not fit into my own personal vehicle.

Debora D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennifer J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher L. 
Évaluation :
1

They accused me of not bringing trailer back, after they failed to enter it into their system properly.

JOSEPH S. 
Évaluation :
4

Lots of business's have had to adapt to COVID. Some adaptations are clunky, and others paint a clear picture to the future. UHaul has done a great job in my estimation of creating an easy user experience that will likely persist post-COVID.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome W. 
Évaluation :
5

Nothig.

MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
4

The gas was given to me at exactly 1/2 tank full. Your paperwork had the gas above 1/2 tank full and when I returned the tank was a little bit below 1/2 tank full and I knew there was going to be a charge for gas but 7 gallons was realistically too much and so I was overcharged according to my husband who drove a truck over the road for over 25 years. So, the company was not honest. More the principle, than the money part.

JEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott A. 
Évaluation :
5

Great service and seamless experience!

Julianne M. 
Évaluation :
5

I made the reservation online. Once I got to the location the process was smooth and fast. Sean was very professional and a pleasure to work with. My vehicle was ready in just a matter of minutes.

Christian B. 
Évaluation :
5

I was impressed with the return process â€" so quick and easy! Friendly and efficient service representative.

Candace H. 
Évaluation :
5

I had a broken power line to my trailer hookup and Grady and another employee were so very helpful to resolving this issue and getting me on the road even with the cold and windy weather!!! Thank you and Semper Fi

Mark J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin F.  |  Expérience générale 
Évaluation :
4

The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.

James W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette L.  |  Expérience générale 
Évaluation :
5

I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.

Benjie D.  |  Premières impressions 
Évaluation :
4

I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.

James K.  |  Premières impressions 
Évaluation :
5

A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.

CHARLES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan M.  |  Premières impressions 
Évaluation :
2

The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.

Trevor S.  |  Premières impressions 
Évaluation :
5

Such a good experience, especially after a long drive. God bless the owner and her crew!!!

Steven S.  |  Expérience générale 
Évaluation :
5

I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.

Harold I.  |  Premières impressions 
Évaluation :
3

The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Linda M.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful.

Annette W.  |  Expérience générale 
Évaluation :
5

first time using them and it was a great experience. ill use them again.

Johnny O.  |  Premières impressions 
Évaluation :
2

I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Amy S.  |  Expérience générale 
Évaluation :
5

We had a great experience with this location, I'm so happy we came to y'all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

Larz c.  |  Expérience générale 
Évaluation :
1

The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

RAY L.  |  Expérience générale 
Évaluation :
5

Staff was very friendly, knowledgeable and helpful at this location. .

JAMIE S.  |  Premières impressions 
Évaluation :
5

Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Curtis B.  |  Premières impressions 
Évaluation :
5

Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

Charissa B.  |  Expérience générale 
Évaluation :
5

Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

sheryl h.  |  Premières impressions 
Évaluation :
4

Great service

SEAN S.  |  Expérience générale 
Évaluation :
5

Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

DENISE A.  |  Expérience générale 
Évaluation :
5

Thank you for all guys. Great team

Richardson P.  |  Expérience générale 
Évaluation :
5

If you need anything from Uhaul then these guys will take great care of you.

James S.  |  Expérience générale 
Évaluation :
5

Excellent services provided by a professional staff and friendly experience.

Richard A.  |  Expérience générale 
Évaluation :
5

We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

James S.  |  Réservation 
Évaluation :
5

Staff was kind, professional and very helpful. Absolutely great team!

Daphne S.  |  Réservation 
Non reviews have been submitted for this location.

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