Customer Reviews for U-Haul Moving & Storage at North Nevada

5 213 évaluations

3105 N Nevada Ave   Colorado Springs, CO 80907
(Across From VASA Fitness)

(719) 632-4695

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(719) 632-4695

3105 N Nevada Ave
Colorado Springs, CO 80907
(Across From VASA Fitness)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The staff was quite helpful, bought back my extra boxes, and I was on my way.

DONALD C. 
Évaluation :
3

Pick up process was horrible. Took 45 mins. Felt like we were being harassed at this location (Nevada, just past Fillmore). Called other locations and they even told me that was ridiculous. However, drop off was perfect, was done in 5 minutes. Friendly employees during drop off. Based on drop off alone, you would have gotten an excellent rating.

Jeffrey M. 
Évaluation :
5

The service was great! Thank you for a wonderful experience.

Michael W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kylen G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
4

Please Contact customer if equipment is not available.

SONYA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILMA JUNE T. 
Évaluation :
4

Again people that do not know what they are talking about. I was told that the hitch was ok, and that they have had other people with higher hitching systems. I don't care that the weight has to be balanced and if most of your weight is at the aft than you are asking for trouble. Improve your personal knowledge base!

DAVID S. 
Évaluation :
5

They were very helpful.

ALEXANDER S. 
Évaluation :
5

Amazing efficiency. They did a great job checking me back in. Will use them again.

Timothy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
4

Staff could be a little more friendly and personable. Equipment and service was great.

KAJETAN N. 
Évaluation :
4

Get rid of silly verification call. I pick up trailers for my business at opening and have rented numerous times from you. You have to call someone to validate I'm a local businessman that uses you often. And yes, someone offered me an application to avoid this but the fact is the requirement is silly for repeat customers. BTW, not every UHAul has this same requirement .

Scott D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andrea J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorne K. 
Évaluation :
5

Make sure that the inside of the windshield is cleaned, was difficult to see, especially going into the sun.

Carolyn H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

location was closed when I dropped off the truck. But it was easy to find

Rodolfo A. 
Évaluation :
5

Nothing.

Thomas M. 
Évaluation :
5

The online check out did not work. When attempting to sign in, I received an error and was unable to check out the vehicle. The error was not due to wrong sign in credentials but was internal. I was able to work directly with a representative in person.

Paul D. 
Évaluation :
3

Seemed like I was a bother to them that I was there to drop off. I think they were short staffed.

STEVEN C. 
Évaluation :
2

The vehicle had a check-engine light on, so there was a question as to its reliability. The overall condition of the vehicle was marginal in terms of tires, shocks and it just felt driving it that it was on its last days. After having requested and reserved the vehicle on-line, I still had to go through the entire process again at the dealer. The dealer also had the wrong time of return even after going over this with the on-line person at time of reservation and the at the dealer. Very time consuming and inefficient. Finally, the fuel gauge measurement was not correct between the vehicle and the contract which led to issues when dropping off the vehicle.

Richard K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SERGIO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
4

I wish they told me i need to make sure i return it to the place they choose for me and put in my contract. and if i go by mistake to another place i will be charge 50 $. because i have being told there is no charge when you return and just go to Uhal in Sunnyvale (i'm new in Sunnyvale so i didn't think there is more then one dhal there)

Yifat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bill L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linnea C. 
Évaluation :
3

I did not appreciate the fact that I had to do all the leg work on my phone to check out my truck while standing at the front desk.

Steven S. 
Évaluation :
3

This Uhaul location is average for my extensive experience with the organization. (11 moves in last 10 years using Uhaul trucks/trailers for all but one move, relatively frequent use of Uhaul car haulers and trailers beyond this) I have come to expect multiple visits to the same store or to be sent to another location even with a rental being booked in advance. I have also come to expect substantial wait times at any location. If I can get in and out in less than 30 minutes I consider myself lucky. On this occasion I purchased a hitch through Uhaul for self installation. The purchase of this hitch took 4 phone calls and 2 visits to the store. In hindsight I should have just purchased the hitch online. That said, the staff at this location tends to be more friendly than most. I have yet to visit a Uhaul location where the staff doesn't seem harried and frantic. While I understand and appreciate that Uhaul clients tend to be more stressed due to the nature of the business, you would think that more steps would be taken to make the process is expeditious and frictionless as possible. Some improvements have been made so far as check in/ check out with an online system. Despite this I still see great need for improvement.

Matthew N. 
Évaluation :
5

Experience and teamwork. Winning combination.

James M. 
Évaluation :
3

I-Haul never seems to have sufficient counter help.

Joe S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn F. 
Évaluation :
3

I feel I got Cheated with this rental. I did not get what I paid for and had several problems with the equipment.

David M. 
Évaluation :
2

The online account login is poorly designed. I'm annoyed that the person they're made us go thru our phone system instead of just providing a service. Constantly didn't call the provided requested phone number when asked and didn't follow up on correct email either.

Aviana E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annabel O. 
Évaluation :
3

Truck had MANY dings, scratches, and chips without any stickers.

SHAWN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMBER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan B. 
Évaluation :
5

Easy process for an exhausting day. It might be helpful online to specify the difference between a regular dolly and an appliance dolly. Merci!

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
2

The customer service representative was very rude (Richard Snyder). I was supposed to get a 26 foot truck and 5 minutes before I pick up I get told that there one 26 foot truck has a dead battery. Instead of providing me one that was close to the same size, they gave me a 10 foot truck which made it so I had to do five trips to and from. This added up to over 300 miles and 100 dollars in gas. The total was 376 $for the rental and instead of being flexible because they messed up, I was told it was my fault for signing for the truck and that I put the miles on so I had to pay. I finally got talk to a GM (Grady) and he charged me what it would cost to drive a 26 foot truck to and from once and I paid 186 $. Mr. Snyder's behavior reflected poorly on U haul and he should be let go at your earliest convenience.

Lee N. 
Évaluation :
4

I rented just an appliance dolly. I watched the agent enter my info and charge my credit card. She must have gone through 50-60 windows on her computer. What a labor intensive process. She already had my info, as I'm a return renter, but she had to enter my info again. I was a software programmer and analyst... U-Haul could be a lot more efficient if the program was more like Amazon's "one click" purchase when a customer is already in your system.

ross T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABIGAIL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN C. 
Évaluation :
5

Professional, Kind, and Helpful

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Clean and quick to approach us and take care of our needs immediately. Very respectful, pleasant and easy to talk with.

Michael T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jacob H. 
Évaluation :
5

Nothing, the individuals that was working there when we rented the van were out standing. They answered all our questions, prior to us renting the van. I when I had trouble with your program they assisted me with the process. I will now only rent from this location which is double miles from my home. But that how great there service were.

Andre W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra E. 
Évaluation :
5

Always rent from this location, love the people here very helpful

Gina P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Staff was very friendly, knowledgeable and helpful. The pickup and drop off was quick and easy. Awesome job from the whole staff working 8/20/21.

CHRISTOPHER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
2

I reserved a truck at another location. I was called twenty minutes prior to pickup and told my truck would be at another location. The truck size reserved was unavailable at the new location and there was a wait to get a smaller truck. I used online check-in, the truck identified was there. Unfortunately "it was not my truck" and I received a call from the store to comeback to the location. I finished my business and returned the truck. was charged for insurance not requested and have no idea what happened.

Ronald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica B. 
Évaluation :
5

More employees. Stood around waiting to be helped because all employees were helping other customers.

Charles F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ela B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
4

The staff was very nice and helpful. They assured me that my truck would be there and it was. It was in great condition and worked great. Thank you. My main complaint with U-haul has been that the phones aren't answered very promptly or at all. This location was much better than some of the others.

CORTLAND A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Covid causes problems for every area of our economy.

Garvin M. 
Évaluation :
3

Your fees of over 1,00 $ a mile for local rentals are outrageous. I will never rent a moving van fron uhaul again.

Scott B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GINA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL V. 
Évaluation :
5

Thanks Calvin

JESSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEFOREST H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES V. 
Évaluation :
3

Did all the pre registration online for a "quick, problem free rental" . Got there and none of it mattered + needed a 2nd person's contact # AND they had to call and talk to someone at that # before I could leave with a small trailer. Hard to get hold of anyone on the phone last minute. Caused an unnecessary delay. Put this requirement on the website to avoid problems and delays. Never had this happen before. This is a management problem; not employee problem. Other than that delay, employees were friendly, competent and helpful.

Michael H. 
Évaluation :
3

The staff was friendly & helpful. The check-in process was frustrating & redundant. I could not make a reservation by phone, I was told I had to do it on-line where I uploaded photos of my drivers license. On the day of pick-up, I had to repeat that same process all over again.

Richard P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

LOUIS L. 
Évaluation :
5

Nothing everything was great easy as pie to rent quick return prosses. Great job Ladies

Karen G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristyl O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory D. 
Évaluation :
5

Great crew. Very efficient and friendly

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD M. 
Évaluation :
5

Facility and staff are great. They were stretched a bit thin with everyone renting equipment and purchasing moving supplies. However, everyone working there kept a smile on their face and was courteous.

DOUGLAS G.  |  Premières impressions 
Évaluation :
5

Great job UHAUL. You guys are always super busy- and no wonder!

Mark L.  |  Expérience générale 
Évaluation :
1

Very unfriendly and snooty and unprofessional staff!!

BETTY L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra E.  |  Expérience générale 
Évaluation :
1

In this particular storage unit some building was taking place and a thick coat of dust covered all of our furniture.

Carlos C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edwin F.  |  Expérience générale 
Évaluation :
4

The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.

James W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette L.  |  Expérience générale 
Évaluation :
5

I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.

Benjie D.  |  Premières impressions 
Évaluation :
4

I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.

James K.  |  Premières impressions 
Évaluation :
5

A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.

CHARLES G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tristan M.  |  Premières impressions 
Évaluation :
2

The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.

Trevor S.  |  Premières impressions 
Évaluation :
5

Staff was very friendly, knowledgeable and helpful at this location. .

JAMIE S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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