Customer Reviews for U-Haul Moving & Storage at North Nevada

Évaluation :

5

Great service and seamless experience!

Évaluation :

5

I made the reservation online. Once I got to the location the process was smooth and fast. Sean was very professional and a pleasure to work with. My vehicle was ready in just a matter of minutes.

Évaluation :

5

I was impressed with the return process â€" so quick and easy! Friendly and efficient service representative.

Évaluation :

5

I had a broken power line to my trailer hookup and Grady and another employee were so very helpful to resolving this issue and getting me on the road even with the cold and windy weather!!! Thank you and Semper Fi

Évaluation :

5

I had trouble with online reservation, but everyone was so nice and got me all setup with a truck. :)

Évaluation :

3

Speed of service at all uhauls is crazy slow

Évaluation :

4

Your online return sucks didn't work with two phones and finally got a third one would connect I had to wait over a half an hour checking a trailer back in

Évaluation :

2

I was give an 6' by 12' trailer that had a broken wire up, and I had to stop have through my trip across the county to find a U-Haul and have it replaced because the lights were out. And the front two tires were different sizes from the back two tires. It was horrible and terrifying to drive.

Évaluation :

5

The woman who checked us in was beyond excellent ...as always. She absolutely is an asset to your customer base. We ALWAYS use this particular Uhaul if at all possible. She knows Uhaul procedure and policy and service professional, streamlined and always excellent!

Évaluation :

1

They Charged me three gallons of gas, I drove the truck 9,1 miles. You do the math.

Évaluation :

5

Friendly quick service. Changed out ball on hitch to better handle trailer I rented. Work was done quickly and helped quite a bit. Thanks

Évaluation :

5

Quick friendly and very professional. Location was clean and we'll kept. No snow or ice on ealk ways or entrances. Merci.

Évaluation :

4

I was asked to pay a 14 $gas fee after having driven a total of 7 miles. This seemed preposterous even at 4 $a gallon (which I understood from the contract). Otherwise, super nice reps.

Évaluation :

5

Sean helped me guide my way out

Évaluation :

5

They were awesome!! Great customer service!!

Évaluation :

4

Easy drop off. No problems

Évaluation :

1

i will never go back to this u haul dealer ever again.

Évaluation :

4

The price for a 5x10 is very overpriced! UHaul needs to take the price gouging profits and give Dallas a well deserved pay raise. Dallas had to do more than needed do too your incompetent people at the Phoenix call center.

Évaluation :

5

The assistant manager (Dallas) is very knowledgeable and helpful the best I've had the pleasure to work with. Thank you Dallas you made my frustrating day much better

Évaluation :

1

It was VERY slow to check in/out.

Évaluation :

5

Fast service. They were really friendly and answered any questions I had.

Évaluation :

5

Excellent service and very friendly customer service. Very happy!

Évaluation :

5

Great service

Évaluation :

4

Faster check in and out

Évaluation :

4

At 0700 why are you asking me to call someone to confirm who I am. I gave you credit card, driver's license, address, picture of me, I paid insurance, and you make me wake up someone who does not recognize your number and will not answer. If I knew, I could have talked to stranger outside, ask for number, give it to you, and I'm good. I don't know of any other business that does this. Delete this requirement. Besides this, rest was fine.

Évaluation :

3

It was well maintained, but not clean. It was wet and dirty. But, since it had snowed the previous days, it was understandable. I just had to be more careful placing my items in it. Didn't want to give a false answer, nor have it sound like a negative. It's all good. : ) Staff was efficient and friendly!

Évaluation :

5

Service was quick, friendly and easy!

Évaluation :

5

I had a great rental experience! Everyone was extremely friendly and helpful. It was a wow experience. That kind of seems strange to say but there was a moment where I said to myself "these are probably the most friendly, nicest customer service agents I've ever dealt with". Which was really nice because my moving experience was a nightmare due to the fact that it had snowed for three days straight. Really nice to see pleasent, caring and nice people when everything else isn't going well.

Évaluation :

5

Friendly staff, just had been worried we would be charged for something we hadn't done to our uhaul since there was damage inside and out that had not been noted by the employee. Overall good experience, though, fast service, and the uhaul was brought to us, instead of having to search for it

Évaluation :

5

My phone was being silly as far as checking in for covid protocol and this gentleman from your company helped me with my phone which was none compliant and he got me totally set up in store. I really appreciate his help. Very thankful and that you have a super duper employee.

Évaluation :

3

Change policy on multiple contacts, very difficult to do this.

Évaluation :

5

This is the second time in a month and a half that I have used this location. They impressed me the first time that's why am in fact the second time.

Évaluation :

1

Van had an oil leak and it leaked all over our new driveway. We had to add oil to the van for it even to keep running. When we returned the van, the staff was skeptical of us and their attitude was that they believed we were lying about the oil leak. That was after I showed them a picture of the stain. We asked for reimbursement for the time, money, and energy this cost us and they did not care. We had to put our own oil in the tank because you did not maintenance your vehicle properly before renting to us. I am extremely disappointed in your customer service. If you would have given me a discount off my mileage as compensation for the oil leak, I would not write a bad yelp review. But now that I got the full bill, I am going to tell the truth about your horrible customer service on Yelp. Never coming back here again.

Évaluation :

5

Nothing. We were second in line, everything was in order. It was helpful to pre-register which saved time for the pickup. I was paying for the trailer when the staff person attached the trailer. I would have liked to practice attaching and un attaching the trailer, even though instructions were provided.

Évaluation :

5

Grady is an outstanding customer service representative for Uhaul.

Évaluation :

2

Register not working properly caused big delays for customers. That's a very basic thing that doesn't happen at other retailers. Truck was changed in the middle of the process, both were difficult to find. You should park them in numbered spots like car rental agencies do. Exterior of truck, including a very dirty windshield, was dirty.

Évaluation :

5

all good!!!

Évaluation :

5

You always have my equipment and are nice at check-in and hooking up

Évaluation :

5

Ronnie great help all questions 👍 answered

Évaluation :

4

1). Don't require a backup phone call to someone who may be busy or sleeping. That's very imposing and I'll check with other rentals before I go through that again. 2). Have the equipment person show you how to disconnect and reconnect an unfamiliar trailer rather than just having them hook it up for you. I had to unhook my trailer and had a very hard time hooking it up again because of a simple mistake I was making.

Évaluation :

5

I am a regular at this location and do not like having to people get called before you can rent it's very embarrassing..... I have never been denied a rental and follow the rules .

Évaluation :

5

Nothing I always have a great experience at this location cause I remember one young lady from Galleys location.

Évaluation :

5

The return process was quick and easy, very friendly and easygoing. I'll use this location again in the future.

Évaluation :

1

The gentleman who was working the counter when I went to pick up my truck was extremely rude and unprofessional, as I was standing in line he was speaking to the customers in English as they discussed the rental truck when the customer stated he was going to Cali Richard stated he just came from there at that point Richard switched to Spanish speaking to speak on how he feels about Colorado driver and people in Colorado, not realizing I too understand the Spanish language. Being in customers service I don't see how this is ok in anyway shape or form. I will not be returning to this location as the staff are rude in every way.

Évaluation :

5

Friendly staff and no issues with equipment nor reservation.

Évaluation :

5

I was sent out by a 3rd party UHaul with a tire that had a nail in it. Though the trip was uneventful, it is clear that not all facilities are held to the same accountability.

Évaluation :

5

alignment the truck

Évaluation :

5

employees at this location are very helpful, knowledgeable and respectful. If I'm ever in need again I will use this location. Thanks

Évaluation :

2

we called to say we were running late because of a terrible traffic jam and the rep said that was fine, BUT you charged us for FOUR DAYS! Really not cool! We also had to buy an adapter because the lights wouldn't work on the trailer but it wasn't our truck r, it was the lights on the trailer that needed repair. Why do we have to pay for non working equipment!

Évaluation :

4

I had to knock off one star because of the lack of elevator at the facility. I was provided a 2nd floor unit but was not told that I needed to carry everything up a flight of stairs. If offered the option I would have taken a first floor unit. With that said everyone at this location was extremely friendly and helpful. For that I would recommend this location but I would make sure they requested a first floor unit.

Évaluation :

5

Chris was amazing! He helped us with speedy efficiency and was hilarious to boot.

Évaluation :

1

I originally reserved a 10' truck at 1193 N ACADEMY BLVD in COLORADO SPRINGS for 5:00pm via the truck share where I check in on my phone. Upon arriving at that location and checking in on my phone, I am promoted to go inside to get the keys. Well, once I am inside, I am told that the truck that was reserved for me was out of commission due to expired tags and headlights out and whatever. Already frustrated at this news that U-HAUL reserved a truck for me that could no be used, I am then told they don't have any 10' trucks available and that I must go to another location. Instead of offering me something else and trying to make it right, I am told I need to go to another location and be inconvenienced even more, after U-HAUL made this mistake?? So already upset, I go to this location on Nevada St and then I have to wait in line for 20 mins. As the minutes tick by, I am getting more and more frustrated. I didn't get my truck that I reserved for 5:00pm until almost 6pm, an hour after my original reservation. I made that reservation for that time for a reason, and time was a factor for me. Also, I used truck share because I was under the impression that it would save time, be easier, and more convenient. Boy was I wrong. And did anyone from U-HAUL try to compensated me for this extreme inconvenience, DUE TO THE MISTAKE OF U-HAUL? No, absolutely nothing. Very disappointed and dissatisfied with U-HUAL and this mistake. And even more so that nobody at U-HAUL did anything whatsoever to make this right. And on top of everything, I see two pending charges from each location! I sure hope I don't get charged twice, and I hope you can make this right.

Évaluation :

4

excellent service

Évaluation :

5

great

Évaluation :

5

We had to change our reservation along and they were very accommodating. They had everything we needed and more available . Uhaual definitely helped us out alot!

Évaluation :

5

The gentleman was very good at checking us in. Very knowledgeable and couldn't believe we were sent away with the trailer in that condition. I want to thank him for being so honest. I'm glad we made it to Colorado safe

Évaluation :

3

The interior of the equipment was clean; the exterior was very dirty. Your no-contact checkin process is needlessly complicated and duplicative; I could have saved a lot of time by sending you a picture of me and the front and back of my driver's license the night before, instead of trying to do it in the car or outside.

Évaluation :

5

Outstanding customer service, friendly staff, and great trailer.

Évaluation :

2

I was over charged 43 dollars because they didn't think I put fuel back in the truck, I showed them a picture and they gave me a refund but I still haven't received it now I'm sitting here with no money. I'm surviving on unemployment due to covid. Then what upset me the most is no one brought up the extra charge, I didn't even see it anywhere until I saw my bank account. I wasn't told I was being charged the extra.

Évaluation :

2

It took nearly 30 minutes to obtain the truck I had made a reservation for online. We were quite literally the only customers in the store. No greeting or "hello"; instead we got "what do you need". The gentleman '"helping us" was extremely slow and somewhat confrontational when once we had started to become annoyed that this process was taking so long. I had done the exact same process 2 weeks prior in Baltimore and was in and out quickly and happily.

Évaluation :

5

A busy location on a Saturday morning. Dallas was efficient on getting me checked into a storage unit. U-Haul on-line features make renting trailers and storage space very streamlined.

Évaluation :

2

The lady st the desk was rude when I got there to checkin to get my unit and then after return the trailer. The lady preceded to tell us that the person outside would help but there wasn't anyone outside that's why we'd went inside. Then we waited for over 20 minutes to hart our unit and tube person that finally helped us was very friendly and told me that the girl inside cant do the trailer returns but we told her we were there to check in for our unit and return the trailer.

Évaluation :

5

Such a good experience, especially after a long drive. God bless the owner and her crew!!!

Évaluation :

5

I was treated very well by the employees who helped me. I was able to get in to a 10x10 unit instead of 5x15. The was a 15 footer which was good size for household items i was moving.

Évaluation :

3

The counter personel that was working on the days of 8/14 & 8/15 need some training in customer service/relations. I got the impression that they could care less about being professional or courteous.

Évaluation :

5

Everyone was so helpful.

Évaluation :

5

first time using them and it was a great experience. ill use them again.

Évaluation :

2

I rented a truck from this facility to move and empty my storage. Getting late notice letters and they keep trying to bill me for the storage unit with late fees although I WAS THERE EMPTYING IT. WTF

Évaluation :

5

We had a great experience with this location, I'm so happy we came to y'all. Nice, knowledgeable staff, answered and questions we had, and were always willing to help!

Évaluation :

1

The facility had no elevator only stairs to carry heavy items! They said they had a storage room for us when we got into town and they did not! We ended up going to self storage, much better!

Évaluation :

5

Staff was very friendly, knowledgeable and helpful at this location. .

Évaluation :

5

Dallas game us the best customer service we have seen since in the Springs. They were very busy yet maintained composure and swiftly yet smoothly took care of each customer. Very polite, clear and

Évaluation :

5

Excellent service! I rented trucks twice and put things into storage here and the experience was lovely each The staff at this location are super helpful and reassuring during the stress of moving.

Évaluation :

5

Everyone very helpful abd considerate. I am grateful to them for making my move so much easier.

Évaluation :

4

Great service

Évaluation :

5

Best uhaul experience ever. Stuck in snow storm and they were very understanding awesome job uhaul

Évaluation :

5

Thank you for all guys. Great team

Évaluation :

5

If you need anything from Uhaul then these guys will take great care of you.

Évaluation :

5

Excellent services provided by a professional staff and friendly experience.

Évaluation :

5

We showed up at 0630 and a person was already there working. He stopped everything he was doing and treated us like we were royalty. He even gave us a free month rental on a storage unit.

Évaluation :

5

Staff was kind, professional and very helpful. Absolutely great team!

Évaluation :

5

Outstanding place.

Évaluation :

5

Everything was great!