Customer Reviews for U-Haul Moving & Storage at Rte 295

Évaluation :

5

I'm still don't understand the extra charges I've got but my overall experience was satisfactory.

Évaluation :

5

Service was fabulous. I hadn't rented a truck in years; and both of the guys who worked there made the experience easy and helped look out for my interests. Great experience

Évaluation :

2

I took me over a week to get my final bill/invoice TWICE - on two different truck rentals in two different weeks. And I do not believe I would have received either if I did not stand in line at the location and wait for it. Very disappointed.

Évaluation :

4

truck idled very strange and felt like it was going to stall at lights and stop signs I was changed for furniture pads which I did not ask for and did not use.

Évaluation :

5

Great employees, and great, quick, easy service.

Évaluation :

5

It took me FOREVER to get through to an agent by phone. And also your web site was broken and wouldn't allow me to cancl a reservation. IN PERSON everything was excellent.

Évaluation :

5

I had to change my drop off time to a later time. I called the Regional Scheduling Office and spoke with Haley. Haley was absolutely phenomenal!!! I told her what my issue and request was. Without blinking an eye, Haley quickly and efficiently changed my drop off time from 10AM to 12 Noon without further charges being imposed. Thank you Haley!! I sincerely appreciate your assistance and how friendly and helpful you are. Amazing service!!!

Évaluation :

5

Please send me my receipt .

Évaluation :

3

Everything went as planned on return.

Évaluation :

1

The trailer I reserved several days in advance was not available as it had been booked by someone else.

Évaluation :

5

Good customer service at the desk

Évaluation :

5

The left hand turn signal stopped working toward the end of my rental.

Évaluation :

5

Great and personal customer service - truck was in perfect condition!

Évaluation :

4

we could not figure out drop off with the I phone. This was confusing. Maybe we just needed to drop keys in the after hour box? This was not clear. we have used this location before, a very helpful man who is U haul employee who was leaving work(office locked due to after hours) helped my husband and did the drop off activity to help my husband who could not figure our I phone drop off.

Évaluation :

1

We had reserved a srorage unit 2 months ahead at dropoff. We confirmed it day oc dropoof while inbound to Maine from Colorado. No storage unit was available, amd the person working with us in Maine was completely unperterbed and had no helpful ideas after we dro e a trailer 2100 miles. Completely unacceptable

Évaluation :

2

Entrance is extremely misleading

Évaluation :

1

I was charged double for dropping off at a different location

Évaluation :

5

Nothing great service best I ever had.

Évaluation :

5

The employee who helped with hooking up the trailer was very friendly and knowledgeable. Sorry, can't remember his name, but he did have a thick foreign accent. I look forward to renting a trailer from Marginal Way location in the future.

Évaluation :

5

Giogi was outstanding

Évaluation :

5

The mobile system did not work at all. Had to go inside to get the keys and check in

Évaluation :

1

I was charged extra and had to spend 3 hrs on multiple calls to get it corrected. This is a scam!

Évaluation :

4

Too busy

Évaluation :

4

Check out was fast and easy. Staff was helpful

Évaluation :

5

It was a great experience overall.

Évaluation :

2

Rented a 6 by 12 trailer with ramp for 12 hours. Trailer had oil on the mid deck that caused 2 60+ Year olds to slip and fall. Returned the trailer on time at 7 pm. Office doors were locked. No problem until I saw the next morning that I was billed for 2 days (double charged). Could not get through to the location by phone. Uhaul.com did let me send them a message which I did this AM and have not had a response.

Évaluation :

4

I hate filling these things out

Évaluation :

5

I checked in and out in person and the folks working at the counter and receiving trucks outside were skillful, efficient, and congenial - thank you so much!

Évaluation :

1

I was charged for two rental periods despite being told by a rep that it would just be one. Nearly 100 dollars more than I was quoted and returned on time.

Évaluation :

5

Great service. Friendly staff. Easy in. Easy out.

Évaluation :

3

Make sure the trucks are ready when customers arrive for their booking so they don't have to wait.

Évaluation :

3

The first van that I got in had an "oil change required" indicator lit so I asked for another van. The second van had the same oil change required sign lit so I asked an attendant in the parking lot about it (I didn't want to go back to the desk for a third time!) and he said the van was OK, and that they change the oil every month on them but sometimes forget to re-set the lights. I took the van anyway and it was fine but it didn't make me very confident in the overall maintenance of the vehicles there.

Évaluation :

5

The very nice man whom I believe is the manager - you should have more of him! Very professional and business-like yet still very personable...and this is a tough location with its access to Rt. 295. Have already booked another day!

Évaluation :

5

I did the online check in and it felt weird and rude to bypass the line to get my key. There should be a designated place to go so it feels less rude.

Évaluation :

5

Cable harness on trailer was faulty, just need to fully test before renting out. Staff was quick to repair within 1/2 hour so no impact. Giorgi from Georgia was great on trailer return.

Évaluation :

5

Staff was helpful even after they finished closing.

Évaluation :

4

Recommend showing up early to start the logging in process. The approval took quite a few minutes. I wasn't in a hurry, but I would have come before my pickup time to start that process.

Évaluation :

5

This site has always been great.

Évaluation :

5

Truck with only 4700 miles on it had a strong smell of nicotine, really a shame. Only spent 90 min in the truck but had a headache that lasted all morning. Not sure what can be done to rectify this in the future but it was a disappointment. Location, service, all else was great.

Évaluation :

5

Your man in the yard was awesome !! He seemed to read my mind about how I planned to pick up the 12by6 trailer.

Évaluation :

3

vehicle was not ready for pick up. had to wait in long line upon return. you could use more employees

Évaluation :

4

The Uhaul App is not easy to use and I can not recommend it to anyone

Évaluation :

4

have the rental unit ready and not expect the customer to go to the other lot, especially during cold weather when it is night time. Customer service should be doing this not the customer.

Évaluation :

5

They were very nice people

Évaluation :

5

Sometimes the wait in line for service is very long so I always give myself a 45 minute lead to my desired pickup time. Today, I breezed right through!

Évaluation :

3

Check in was easy because I did everything online. Disappointed to have to clean the snow and ice off the windshield. Would also be great to know where the truck is actually on the property.

Évaluation :

5

Excellent Customer Service and very impressed! 5 star rating....

Évaluation :

5

Just make sure your photos are accurate on the online portal

Évaluation :

5

Very accessible and I really appreciate the service being available right before the storm.

Évaluation :

4

I choose this location because they had a 26' box truck. I was a new U haul customer. The check in process on the smart phone at 4:30am was pretty straight forward however the verification process took a little longer. I wish I had known to bring things like a passport or the other listed forms so my alternate contacts didn't get woken up to a text message from u haul early in the morning to verify that I was who I said I was. The smart phone verification process itself took around 15-20 minutes when it was zero degrees outside in Maine in the winter time. I was happy that I could pick up the truck earlier than when the location opened. I thought the inside of the truck cab would've been cleaner due to the covid pandemic. There was a used face mask on the dash and it was a little grimy. Before returning the truck I sprayed everything down with cleaner and wiped up using paper towels. Those paper towels were pretty dirty by the end. The truck ran great all day. The return the truck after hours process on the smart phone was really smooth and the invoice was really simple, straight forward, and easy to understand. I was nervous about renting the truck when it came to hidden fees that airport rental car companies try to charge you. I didn't see any of this with u haul. The invoice had the exact same rates and numbers that you see/select in the reservation process. As a new customer I learned a few things to do better next time I rent, like bringing a passport and maybe cleaner and paper towels for the cab of the truck but all in all I will be a repeat customer if I need this box truck again.

Évaluation :

5

I had an excellent experience. In a move which most everything has gone wrong, THIS was one of the elements which went right. Merci.

Évaluation :

3

Can't believe what it cost....Never again

Évaluation :

5

Everyone that I came in contact with was courteous and helpful. I could not have asked for an easier experience

Évaluation :

5

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

Évaluation :

5

George is a fantastic guy! Answered all my questions... and the guy on the phone was very helpful. Price was more than fair. Uhaul is awesome.

Évaluation :

4

I used the on-line check-in including scanning my license and providing credit card information. I still had to stand in line and wait for the four customers ahead of me. What is the point of online check-in? I saved no time! Your people, especially the ones who connected and disconnected the trailer, were great!

Évaluation :

2

I used this location frequently unfortunately as there aren't other places to rent truck etc that I can find in Portland. About 75 % of the time the truck or trailer I'm renting is not in the location on the lot that I was told. My truck yesterday smelled like deodorizer and cigarettes. When someone at this location is helpful and friendly, it is a breath of fresh air, as it doesn't happen very often.

Évaluation :

4

Customer service reps were excellent and helpful. One suggestionâ€"the rep should escort the customer to the truck and point out the basic controls (I had a dome light that wouldn't go off, couldn't find the Hazard switch, had to go inside and ask a rep to come out & show me where these controls were.) Truck ran rough, was older, overhead door needed lubrication, truck didn't appear to have been cleaned recently. Driver's door needed work, it was hard to close properly.

Évaluation :

4

The staff was very helpful and courteous!

Évaluation :

3

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

Évaluation :

5

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Évaluation :

5

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Évaluation :

3

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

Évaluation :

5

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Évaluation :

4

For some reason I was charged 9 495 $after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Évaluation :

5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Évaluation :

5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Évaluation :

4

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Évaluation :

2

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Évaluation :

4

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Évaluation :

5

Thank you. Your assistance and availability is greatly appreciated!

Évaluation :

4

Thanks for the service and trust and i will be sure to let others know that you are the best..

Évaluation :

1

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

Évaluation :

3

I called many times but never received a call back. My storage unit had no lighting in it.

Évaluation :

3

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Évaluation :

5

The only thing is that I thought it was a little pricey, other than that good experience.

Évaluation :

5

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

Évaluation :

3

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Évaluation :

5

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

Évaluation :

4

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Évaluation :

5

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Évaluation :

4

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

Évaluation :

3

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Évaluation :

2

Expensive and my boxes got wet.

Évaluation :

5

The Strout girls and George were awesome!!!

Évaluation :

2

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Évaluation :

5

Excellent

Évaluation :

5

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

Évaluation :

5

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Évaluation :

5

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

Évaluation :

5

Great experience

Évaluation :

4

Aucun

Évaluation :

5

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Évaluation :

5

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

Évaluation :

2

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Évaluation :

4

Clean, Very friendly staff.

Évaluation :

5

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Merci.

Évaluation :

4

All went well

Évaluation :

2

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

Évaluation :

4

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

Évaluation :

3

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Évaluation :

3

needed more staffing

Évaluation :

5

Staff was very attentive knowledgeable and quick

Évaluation :

4

Great service. Wish there was an elevator

Évaluation :

5

Always helpful, always polite.

Évaluation :

5

Just great

Évaluation :

5

Your staff was professional and kind. Thank you!

Évaluation :

5

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

Évaluation :

4

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

Évaluation :

5

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

Évaluation :

2

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Évaluation :

5

Everyone was very nice and accommodating!

Évaluation :

1

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

Évaluation :

5

Always someone available and helpful.

Évaluation :

5

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

Évaluation :

5

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Évaluation :

4

🐾

Évaluation :

5

Service was excellent in every way! Thank you!!

Évaluation :

5

Great service, was able to pick up my 5'x8' trailer, get it hitched, clear out my storage, load up and close my storage unit account all in a couple of hours before the storm hit. Mission accomplished

Évaluation :

5

Quick, efficient and friendly service! Will gladly deal with these people, again....

Évaluation :

5

Thank you! I always love doing Business with you guys!

Évaluation :

4

Great customer service, however the trucks blocking the entrance was frustrating.

Évaluation :

4

Had to buy special lock.

Évaluation :

1

Filled out all my paperwork day before online yet only had my car read day of pickup.. Fortunately I saved the the email receipt that proved I not only ordered the materials but paid for it.

Évaluation :

5

They were very helpful even if we were a little late with a payment they worked with us I would recommend them to just about anybody if you need storage go to 295 u-haul in Portland l them I sent you

Évaluation :

1

This u-haul storage facility is a joke. They gave us the wrong size units so we had to get a third one. They were not friendly, especially the guy there named William. Every one here should be fired!

Évaluation :

5

The manager was great, friendly And very helpful. We had a great experience, thank you so much!

Évaluation :

5

the staff were very friendly and informative

Évaluation :

5

Very satisfied with the service received.

Évaluation :

5

The staff was excellent, and their positive energy made my stay at uhaul feel like I was just at home.

Évaluation :

5

They were very accommodating given the winter weather and sensitive to what I needed for space. Very helpful, 10/10 would recommend.

Évaluation :

5

Great service!!

Évaluation :

1

I told them that I did not need the space for the next month but I was still told to pay even though I did not have anything in the unit.

Évaluation :

5

Very busy Uhaul center, efficiently run. Thorough, helpful and friendly counter agents. Satisfied all my moving and storage needs.

Évaluation :

2

Move in help was scheduled through uhaul but when the movers went to pick up the box they were told it could not be released until a later date. My move was delayed, causing me major inconveniences.

Évaluation :

1

I have been out of my storage space and they keep sending me bills and letters that I owe for more months. I have called over 6 times and each time they say they will fix it and a manager will call.

Évaluation :

2

LONG hold times, multiple transfers and HUGE lines at the UHAUL office. But once you get to a person they are professional and effective. Especially the woman who dropped off and picked up my POD.

Évaluation :

5

Very friendly and helpful staff. Great experience. Thank You!

Évaluation :

3

Every time moved around lights goes off. When someone has trouble walking and has to used walker steps aren't good idea to be on

Évaluation :

5

The small unit was adequate for my needs and was clean. The facility is near an interstate exchange and near my residence, saving time driving through urban streets. Thank-you.

Évaluation :

2

Not nearly enough help. Long line and wait time to check in.

Évaluation :

3

Had no real issues with the overall quality of service, however this location didn't have enough people working to handle the volume of customers that were there. Really long wait times.

Évaluation :

4

There is always a long line in the office; service takes a while.

Évaluation :

5

Excellent staff, very friendly and helpful. Registered van and storage locker online, it was a snap, couldn't be easier. Je recommande vivement leurs services.

Évaluation :

5

U haul management at Marginal way should add more staff on week ends to avoid long lines waiting time that customers spend at the front desk to get served. Merci.

Évaluation :

5

Very friendly and helpful staff.

Évaluation :

4

Jennifer Strout was fabulous! Even at the end of the day. The signs hung over the boxes were mis-leading in the price they advertized. It wasn't clear that the prices were only if bundled.

Évaluation :

5

awesome team in portland

Évaluation :

3

This U-Haul locations doesn't have the amenties that most others I've seen. Also, the staff is either over-worked or just disinterested. Each time I had to visit for support I waited a long time.

Évaluation :

1

After I had made payment online with agent I went to location. After 30 minutes of waiting for someone to figure it out I was told I did not have a reservation and even if I did there did have one!!!

Évaluation :

4

The only thing I am still waiting for is the door repair. It falls off the track and I nearly impossible to open or close. I was made aware of the problem when the unit was first rented. Merci

Évaluation :

4

The check-in was a little slow as there was a long line with only one Uhaul employee at the counter to help. The drop-off process was quick and easy.

Évaluation :

5

The lady we spoke with, that secured our storage unit was great!! She took the time to explain all the details to us. We will gladly continue to do business with Uhaul Storage.

Évaluation :

5

Great Experience

Évaluation :

4

Staff and facility great. I did originally request and reserve a large storage unit that upon arrival with items was not available and caused a lengthy, multi-storage unit scenario to unfold.

Évaluation :

1

Use any where else

Évaluation :

5

very nice and affordable price

Évaluation :

5

This facility is great! The staff was always helpful. The unit was clean. Parking for loading/unloading was convenient. I always felt safe coming and going at all hours. A great experience! Thank you!

Évaluation :

4

Access to indoor storage area for longer hours would be helpful.

Évaluation :

2

I was under the impression that we were finished with paying rent from 0129 storage unit. All belongings have been out of unit for a month now.

Évaluation :

5

I always appreciate the experience with this store.

Évaluation :

1

Have used uhaul off and on for years. This will be the last time. There is a saying, if you get good service, you tell a few people, if the service is bad you tell at least 25 people.

Évaluation :

2

Worst customer service I've encountered almost anywhere. Horrible attitudes and just unwilling to help. Dont dare go here near the end of the day as employees scatter to avoid any sort of concerns.

Évaluation :

3

The staff was polite but the check in and check out was slow because of only one staff at the counter. And as I commented to you before (which you did not reply to) the person paying with the card or

Évaluation :

1

I found the area to hot and many homeless people watching me. I felt it was not safe.

Évaluation :

5

Maybe a little more help at service counters during busy times

Évaluation :

4

Friendly, helpful owner. Erich, was very helpful too, thank you.

Évaluation :

3

No comments

Évaluation :

5

Keep up the good job and great attitudes!

Évaluation :

5

Everyone there was so helpful and nice!!!