Customer Reviews for U-Haul Moving & Storage at Rte 295

Évaluation :

3

It's a massive location. People are less focused and appear to have a lot on their plates. No complaints. I love all Maine uhaul locations.

Évaluation :

5

This was a good event with: Good people. Good experience. Good attitudes.

Évaluation :

5

Gentleman made it easy to drop trailer off. Construction nearby was a hassle but he more than made up for that! I highly recommend this location and U-Haul overall!

Évaluation :

5

Everything was great-scheduling online was easy, staff was really nice. Checking in and dropping off went really quickly.

Évaluation :

5

Personnel were great!

Évaluation :

3

I was left stranded with a bad tire for 15 hours overnight and then refused any type of reimbursement

Évaluation :

3

The pre-rental hitch/trailer inspection was done in advance and we were given the clear go ahead. However, at the time of rental (in MN) there were electrical issues where lights were not working in multiple trailers, so it was determined to be an issue with the vehicle itself. This should have been discovered and dealt with at the time of the pre-inspection, but was never pointed out. In fact, this location didn't even try to hitch a trailer to full test it, and this would have been found at that point, but for whatever reason they didn't do that and just "checked" the electrical wires. Should not have given the thumbs up. This issue was resolved in MN at the time of rental, we fixed the vehicle, and were able to finally proceed with the trailer rental. If we hadn't had the time or resources to do this at the time of rental, we would have been out of luck. This should have been caught at the inspection so we could have had more time to fix this.

Évaluation :

5

Great job

Évaluation :

5

The best company amazing employees so friendly

Évaluation :

3

I chose to do mobile check-in to “skip the line.” But found out I still had to go into the office and wait in line for roughly 20 minutes before simply getting a key. Why don't they use a lockbox or access code for mobile check-in? There was only one person working the counter, no spot for “mobile check-in” and seven people in line ahead of me. Wasted time outside checking in on my phone and going back and forth between the two properties trying to find my vehicle, just to go back in line and wait for a key. Very inefficient.

Évaluation :

5

I will not be using u haul again and will be telling my friends and family to use a different company. My whole experience this time was poor

Évaluation :

5

Staff was great and very helpful

Évaluation :

5

the man who checked me in is great- he has helped me several times when renting. very pleasant, efficient and even though busy takes time to answer any questions. His last name is DiP..... the whole process very efficient

Évaluation :

5

Very accommodating when we requested a new ubox.

Évaluation :

3

We arrived to return the vehicle one minute after the location closed. Employees were still there but nobody would help him with the mobile return process. The website froze and he had to re-enter the information multiple times.

Évaluation :

5

Thank you for making my move easy. I'll use U-Haul again.

Évaluation :

2

The staff here was very nice and I don't blame them at all. However, I had a terrible experience with my truck. It smelled very, very strongly of cigarettes. It wasn't as if someone had smoked a cigarette or two in there--it was like walking into the home of someone who has smoked two packs a day with the window closed for 50 years. There wasn't another truck available so I just had to deal with it, and it made me very sick, to the point of nausea and having to cut my plans for the truck--hauling old furniture from my garage--short, because I was too sick to continue on. This really sucked, and I've never in all my times renting a UHaul had a truck smell like cigs. That said, I was happy with the price of the rental and, like I said, the staff were very nice.

Évaluation :

5

Quick in-processing. Helpful at drop-off. Liked “best rate” auto calc based on day rental and estimated mileage.

Évaluation :

5

I had ordered a utility dolly that was supposed to be in the van on pick up. It was not but I did not realize it until I got the van to my apartment. A friend had to drive back to the store to pick it up as I did not want to add extra miles that I would be charged for. All employees I interacted with were great.

Évaluation :

5

Make it clear about checking the gas before heading out. There was nearly 10 gallons fewer in the tank than what the clerk noted on the agreement. I only discovered it while on the way so I took a picture and sent it to Service who noted it on the agreement....though it didn't register with the Drop-off folks as they put 9 gallons in and added it to the bill. We ended up straightening it out.

Évaluation :

5

Overall excellent and appreciated the rep answering all our many questions - to include that for tolls we could go through the EZ Pass lane and just pay the regular toll fee - that was a big help and sped up the trip.

Évaluation :

4

Friendly staff!!!

Évaluation :

5

Friendly staff!

Évaluation :

3

The steering on the truck was scary, to say the least. It was SO loose. The wheel had to be turned nearly 90 degrees to the right just to go in a straight line and the steering required constant correction because the truck would start to drift left and right. Also, it's nearly impossible to tell how much gas you've used without the extra tick marks on the gauge in the truck. I thought I had put in the correct amount of gallons but turns out I wasn't quite on the 3/8 th line. There's only a 1/4 line and 1/2 gallon line and then you basically have to guess where it might be. Why not just keep it full and have people bring it back full? I get why…so people will put in extra at their expense, but it seems like a shady business.

Évaluation :

4

Always treated well.

Évaluation :

5

Clerk was very courteous & professional.

Évaluation :

5

Back door had been left open and there was a puddle of water inside

Évaluation :

5

It went smoothly. I had also rented a dolly that I was expecting would have been in the truck. When I arrived at my apartment, it wasn't there. I must have had to have picked it up separately. I ended up not really needing it.

Évaluation :

4

Angry, unhappy service manager. Abrupt instructions. Confusing complicated return process both physically and virtually. Somehow I got into the garage and set off an alarm on the return. Finally just dropped the keys in the door hole for the angry man to deal with.

Évaluation :

4

I was double charged. When making the reservation, a $39,31 transaction made online. When arriving tu o pick up the $19,95 8ft pick up truck, a $68,81 transaction was made.

Évaluation :

3

You charged me for tolls that I used my easy pass on

Évaluation :

3

Waited in line for over a half hour and lost that off our reservation time

Évaluation :

5

Very glad you have a strong guest WiFi signal available in the lot!

Évaluation :

4

Nothing everything was great. Clean and on time. Very helpful and will use you again soon.

Évaluation :

2

The U-Haul representative that assisted me at both check in and check out was incredibly rude and responding to each question angrily. My phone died as soon as the dropped the uhaul off and I need a taxi. The uhaul representative refused to help me call a cab. Very disappointed with this experience.

Évaluation :

5

I need to rent a truck once or twice a year; empty my dad's house, move a kid to college, move large artwork. I have used several different rental companies in several different cities and states. UHaul has always had the freshest equipment, and the best crews working the place. And I'm proud to say that the UHaul at 411 Marginal Way in my town of Portland, Maine is the best of the UHauls I've used. If you need a truck, give them a try first.

Évaluation :

1

DID NOT LET ME DROP IT OFF AT THAT LOCATION. SAID HIS LOT WAS TOO SMALL TO ACCEPT ANOTHER 26-FOOTER

Évaluation :

2

Reserved a 26 foot box truck and still waited an hour and a half upon arrival I had contracts lined up for my business and I didn't understand why we were waiting around with a line wrapped around the building on top of that U-Haul did not do a pre-trip inspection luckily nothing went wrong typically in the trucking industry you do a pre-trip inspection it doesn't make sense to give a truck away if you don't know what's going on with it the truck ran rough.

Évaluation :

5

This locatiom was great! Waterboro....forget it very horrible. I made my reservation TWO weeks agead of time in waterboro. They called me the DAY BEFORE i was supposed to pick up the truck and said they didnt have one for me. Be cautious people...even though it says reservation gauranteed and they take a deposit its a lie!

Évaluation :

4

Customer Service Check In counter experience.

Évaluation :

5

The truck drop-off was very quick and very easy.

Évaluation :

1

Consistently a mess - 12+ people waiting to be served by one person - I feel bad for the employee and one other worker there cleaning vehicles - the U-Haul app is a big FAT joke - you cannot pick up a vehicle like they claim without waiting and waiting and waiting for service.

Évaluation :

4

We asked for 12 blankets and the truck only had 6. Didn't realize until we were packing up. The inside of the cab was pretty dirty on the dashboard/controls.

Évaluation :

1

Rip off

Évaluation :

3

Customer service poor. People waiting in line for almost an hour for a clerk to show up to check in...poor

Évaluation :

5

Wish you could make the round trip to VT shorter!!

Évaluation :

3

Unit had a bad smell

Évaluation :

5

Staff Is always great, and process always smooth.

Évaluation :

2

I had to spend 45 minutes of my reservation time trying to get the app to work. It required multiple forms of identity verification but kept resetting after the page was submitted with the required information. It didn't even end up going through, but I was able to get the number of the truck and then had to go inside to pick up the key. I waited for a long time to get the key as there was another angry customer present. Once I completed my move and went to return the truck, the app had the same problems and I spent over 30 minutes while it kept refreshing and asking me to upload photographs of the cab and back of truck. I had to take these same photos OVER 10 times. App sucks.

Évaluation :

4

The truck was very far from the office area, so I had walk back and forth which took some time. But otherwise, process was pretty smooth.

Évaluation :

1

1) The gas gauge in the vehicle was faulty. It read 1/8 tank full when it ran out of gas. I had to walk to a gas station and buy a tank to fill and walk back to the truck. 2) I dropped it off with more gas than I picked it up, but I was charged $130 for fuel. When I went back the next morning at 7AM, Tuesday March 31st to dispute this, the man said, and I quote, "IT WAS 100 % YOUR FAULT. When you picked up and inspected the vehicle you changed the gas level in the app from 5/16 to 7/8." No, I did not. Why would I do that?

Évaluation :

4

The staff at this location are helpful and courteous, especially considering the demand vs staffing level. The Uhaul reservation and billing systems are extremely frustrating and I will do my best to avoid using uhaul in the future.

Évaluation :

4

More attendants in the show room. It took 15-20 minutes to get to the front of the line.

Évaluation :

5

You guys are doing a good job. Please keep going.

Évaluation :

5

STAFF WAS VERY FRIENDLY & HELPFUL. THANKING THEM FOR THEIR KINDNESS.

Évaluation :

2

Inconvenience with card access issues and customer service over telephone was not helpful with trying to fix card access issue. No one reached back out to me like customer service said they would.

Évaluation :

5

I found the staff to be friendly and helpful. The one concern I do have is the key card. There was a period when there where on going issues with it working properly. Overall I was extremely pleased with my experience.

Évaluation :

5

Excellent service excellent people

Évaluation :

5

Professional, efficient, friendly

Évaluation :

5

Chris is awesome! Thank you for the great service!

Évaluation :

5

Very helpful

Évaluation :

5

Propane leak or backdraft is very strong and gave us headaches.

Évaluation :

5

Very nice, polite, and professional.

Évaluation :

1

Your front desk staff was so bad I was there crying last night at 7p trying to move my items into storage. She was confused, explained things incorrectly, and left out pertinent information like the loading bay closes at 5....not 10. I had to go back to the office a total of 5 times for various reasons because she was so so bad. She said the key card was activated, it was not, she lost my account and couldn't find me again somehow, she said there would be a lock in the unit and had me put away the one I was purchasing....there was no lock. Just all around awful experience, would never recommend.

Évaluation :

5

Process from renting the van to renting and moving in my items went extremely well. Manager on duty was friendly and very helpful,. Merci

Évaluation :

5

Everyone was very helpful and a great experience overall. I had intended to only need storage for a month or two, but with quarantines, I ended up being there for 16 months!

Évaluation :

3

Was told my reservation came with a. Free lock and was then charged for one because the free locks were for online check in only. Wish I would have knew I would have brought my own.

Évaluation :

3

Would have been happier if they got my name correct the first, second, or third time I went in. Had to wait for them to show me how wrong they had my name in the computer and they also input my email incorrect at one point so I wasn't receiving any notifications. And finally I payed late by accident one month and they didn't take the lock off for 5 days for some reason. The facility is great but the employees need some training

Évaluation :

4

Understaffed, and I called 3 times and waited on hold 20 minutes and when I got through was told I didn't have a unit waiting even though I had confirmation and a reservation number from my online order. When I arrived I was given a unit that had a lock on it. The manager walked out to the unit with me and removed the uhaul lock. She was very helpful. It took 45 minutes to get it all worked out and I had movers waiting and getting paid to wait. The man who took back the truck, Griorgi? Was super friendly and quick.

Évaluation :

5

Ryan is FANTASTIC !!!😁😁😁

Évaluation :

5

All of the staff were really nice and helpful

Évaluation :

5

Ryan and Latoya were both great!

Évaluation :

3

Service was always very slow but helpful and friendly when you got to them. I'm assuming it's a staffing issue

Évaluation :

2

I got a code to get in but it never works. FRUSTRATING to say the least.

Évaluation :

5

The store manager, Ryan, could not have been nicer. We had a bad UHaul truck rental experience in Massachusetts, and the storage experience in Maine was the antithesis of that. It was truly exceptional even though our larger space had gone to someone online, I walked out not feeling bad about it. A+++ UHaul!! The whole staff at this facility is nice!

Évaluation :

5

The general manager Ryan is the best. Very helpful.

Évaluation :

5

All employees at this location were helpful and courteous.

Évaluation :

4

Im not sure why I'm rating my "move in" experience now. That is actually stressful.., to get a message that implies there is a mix up of some kind. Ive had my storage space for 4 years! Everything else has been really pleasant.

Évaluation :

3

We were told a storage unit was included with our truck rental. When we arrived no unit was reserved. We got that straightened out and then told we had to buy a round lock. We did. Then in the storage unit was a new round lock. So we moved our stuff in and went to get a refund on the purchased lock. We were told that the lock was necessary and no refund would be given. If we had gone to the storage unit first we would have had a free lock. After going round and round we asked for the manager who refunded our lock purchase. Bad communication and somewhat rude and non understanding staff

Évaluation :

5

Glenn and Ryan really rocked. There were so many customers and returns they were juggling on Mother's day, but they got to everyone and solved all the problems. They helped us get to Saco for a better fit, because this location doesnt have freight elevators for the second floor which was just something we couldn't do. They were kind and courteous even under so much stress! A+++++++ for them

Évaluation :

5

Great personnel.

Évaluation :

5

The people at Marginal Way are great--always so helpful and nice. The facility is very nice. My only problem is: apparently storage unit 3240 gets wet! I did have some damage to one chair and lost one box of books. I would recommend not renting that particular unit. Everything and everyone else there is stellar. Top-notch.

Évaluation :

5

The staff were all helpful and courteous, even going out of their way to assist us. Merci.

Évaluation :

5

I recently bought a house and no longer required a storage unit but I had my space for three and a half years and always had a great experience. The staff were great and so helpful and polite. I always felt like my valuables were safe and would definitely recommend using Uhaul for storage needs.

Évaluation :

4

The staff was very helpful and courteous!

Évaluation :

3

The practice of separate bills for each unit when I had two units led to double very high late fees. I went online and put the payment on auto, then received a few days later a letter telling me that if I put the payment on auto The late fees would be refunded. They were not refunded and I got another late fee the next month for one unit which is when I found out that each unit was charged separately. I went in and explained and the single late fee was refunded, but I was told that it was to late to refund the first two.

Évaluation :

5

We didn't access our storage space much at all, but when we needed to get in we were able to do so and the staff was helpful when we couldn't get our key card to work. We will definitely consider using u-haul again and will recommend to anyone looking for storage in Portland.

Évaluation :

5

RYAN IS A HOME RUN GUY. Unfortunately you have an IDIOT AT YOUR BRUNSWICK OFFICE who wanted to charge a drop-off fee twice the rental fee for a defective trailer rental where the hitch detached while on I295. Only because of my experience driving trucks was I able to prevent what could easily have become a catastrophic accident. And the fellow who rented and hooked up the trailer in S. Portland needs serious training in properly securing the chains. You need guys like RYAN on the job and the schmuck in Brunswick needs to find a job washing dishes. If anybody up the food chain wishes to discuss further, call me. 239-293-8180

Évaluation :

3

A couple of my belongings took moisture damage. Long, slow moving lines at front desk. Understaffed? Fake plant in public restroom is covered in dust. Looks awful. Friendly, respectful staff make up for it.

Évaluation :

5

Family member passed I owed a grand Ryan said don't worry about it just clean ur belongings out it wasn't for the money workers have a heart

Évaluation :

4

For some reason I was charged $94,95 after canceling my unit. I discovered it when looking at my bank statement. Spoke with a UHaul representative and am waiting to see if it gets resolved.

Évaluation :

5

The staff were so helpful with answering all my questions and helping me upgrade to a larger space when I realized the space I had rented online was not large enough.

Évaluation :

5

I want to take a moment to praise one of your employees at the Marginal Way location in Portland, Maine. Ryan Lent waited on me several times over the past month when I was there for vehicle rentals and returns, and purchasing moving supplies. Ryan was also there on the day I moved my belongings into the storage unit. Ryan walked me to the unit, assisted with the lock, explained the process. He was very patient, professional, and helpful to me. I am very grateful for the services available at your location, and will be happy to refer friends and family. Diane

Évaluation :

4

There was some difficulty on which building my unit was in. I tried the first building and could not access. Then spoke relish two workers who directed me to another building which was wrong. Then just walked in and waited for an agent to find my unit. Thanks

Évaluation :

2

I used the uhall drive up storage units in downtown Portland Maine for 3 months. The units were not clean when I took possesion and by design are not well sealed from environmental polution, risk of contamination from adjacent units. On a number of occasions while I was accessing my unit for storage, I noticed people that were using there unit as "tiny homes" smoking, lounging, napping even in their unit.

Évaluation :

4

Received no information on using access card. First entry the employee opened the door. On second attempt to enter, followed instructions on keypad and card did not work. Was able to access after employee opened door. Card still does not work.

Évaluation :

5

Thank you. Your assistance and availability is greatly appreciated!

Évaluation :

4

Thanks for the service and trust and i will be sure to let others know that you are the best..

Évaluation :

1

STAY AWAY!!! They play games after games after games. There is no GM so it's the wild west! They DO NOT honor their own benefits that you pay for that is CLEARLY LISTED ON THEIR SIGNS! They wanna be nosey and watch you with you OWN STUFF. Multiple complaints fall on deaf ears. And if you complain about their crappy service they wnd up taking more of your benefits away but keep charging you the same rate. Multiple complaints to corporate with ZERO resolution. They you feel like your doing something wrong for using the storage unit THAT YOU PAY for. Place is absolute joke!!! I went right down the road to a competitor with NO hesitation. What a complete waste!!!

Évaluation :

3

I called many times but never received a call back. My storage unit had no lighting in it.

Évaluation :

3

I had planned on a dozen blankets for usage. And after driving south for many miles through tolls realized and doubled back. Only bad reservation issue.

Évaluation :

5

The only thing is that I thought it was a little pricey, other than that good experience.

Évaluation :

5

Very impressed with the size, helpfulness and cheerfulness of the staff. Top rate!

Évaluation :

3

The storage unit had sticky candy melted on the floor. When it was noticed, I should have been offered another unit or it should have been cleaned.

Évaluation :

5

facility was very large but well maintained. staff friendly and courteous. Very, very glad they were able to accommodate a last minute need for storage.

Évaluation :

4

I ended up not keeping the unit because the 1-800 agent told me the unit was ground floor...or if it was second floor there would be an elevator. Unfortunately, neither was correct - and the stairs were small and would not have allowed us to move in some of our larger items. All the folks at the store were awesome and very helpful.

Évaluation :

5

The garage doors close at 7pm, I was unaware. However, staff was prompt at helping us out.

Évaluation :

4

Thank you for your professional services. Continue to add more storages so we can be satisfy at any time. Good look and success.

Évaluation :

3

Covid is making everyday tasks harder. I think uhaul is doing a good job at keeping people safe

Évaluation :

2

Expensive and my boxes got wet.

Évaluation :

5

The Strout girls and George were awesome!!!

Évaluation :

2

You need more staff, more parking, more and easier access to interior storage with more bays and more carts, MORE DIRECT ACCESS TO TRAINED AND INFORMED PHONE/COUNTER STAFF. Hire cheap get cheap. Usually young. IMPORTANT: I talked to 2 employees on the call-center line and neither had accurate or satisfactory information both of which was vital and time-sensitive. Third individual had the right info and assurances. I fell on ice on street where I was forced to park because the U-Haul lot was full of trucks and vans on a slow Sunday morning. You charge for EVERYTHING connected to your business. The least you can do is to provide a commensurate service. Doing otherwise labels you as arrogant because you are the "only game in town". Your attitude is "take it or leave it". Have heard it more than once. Now I know first-hand.

Évaluation :

5

Excellent

Évaluation :

5

George is always so pleasant and helpful with helping me to gain access to the unit when I forget how to check in with the card.

Évaluation :

5

I was so impressed with the service I received and the willingness of the staff to work with me and help me find the right solution for what I needed. Thank you so much for all of your help!

Évaluation :

5

On what could have been a very stressful day the staff at the Marginal way Portland location went above and beyond expectations to help me.

Évaluation :

5

Great experience

Évaluation :

4

Aucun

Évaluation :

5

My comments can not express the satisfaction I experienced with this company and specifically, the employees. They surpassed my needs and requests always with the utmost kindness and respect.

Évaluation :

5

Terrific, very convient location, never a problem, very helpful. Have rented several vehicles there also.

Évaluation :

2

The lines to speak to a customer service person are too long. There should be more than 2 people working on a Saturday morning.

Évaluation :

4

Clean, Very friendly staff.

Évaluation :

5

In renting a storage unit and van I found my experience excellent. I've had an issue retrieving my belongings for about 2 months and was so please to be guided by your team making it so easy. Merci.

Évaluation :

4

All went well

Évaluation :

2

We only used the storage for a brief time and the charges kept increasing. Our experience is that this is your business model. It is a very sleazy atmosphere.

Évaluation :

4

Our experience was overall great. The website did imply 24-hour access, which is not true and there was not a light in our storage unit. Therefore we were left to move in and out with no lighting.

Évaluation :

3

I made a reservation for a temp storage. Upon arrival, the front desk staff, although courteous, didn't know how to use there own database. Approx. 30 min later, "Heather" came to the rescue.

Évaluation :

3

needed more staffing

Évaluation :

5

Staff was very attentive knowledgeable and quick

Évaluation :

4

Great service. Wish there was an elevator

Évaluation :

5

Always helpful, always polite.

Évaluation :

5

Just great

Évaluation :

5

Your staff was professional and kind. Thank you!

Évaluation :

5

Very friendly and helpful staff. Our items were secure and in the same condition as when we first stored them. Very happy with our experience!

Évaluation :

4

Only issue I ever had was once I tried getting in unit but had a bunch of U haul trucks blocking unit.

Évaluation :

5

The staff at this location are awesome and super helpful. I have used them for 3 moves and they made every effort to find solutions to problems with truck availability that were out of their control.

Évaluation :

2

The clerk that assisted me was wonderful but overworked. It was the first of the month and she was the only clerk working and there was a long wait for service.

Évaluation :

5

Everyone was very nice and accommodating!

Évaluation :

1

I waited ONE HOUR in line, at the Marginal Way Portland Maine location to finalize my self-storage unit, only to learn that the hours of access are not what was listed on the website.

Évaluation :

5

Always someone available and helpful.

Évaluation :

5

Excellent location and very helpful hours. The facility was clean, well lit, and secure.

Évaluation :

5

3/31/19 I spoke with 3 individuals in total, each personable, friendly, and exceptionally helpful. Overall a surprisingly easy and pleasant experience.

Évaluation :

4

🐾

Évaluation :

5

Service was excellent in every way! Thank you!!